Hotel - ibis Styles Carcassonne La Cité
Ibis Styles Hotel Ibis Styles Hotel

ibis Styles Carcassonne La Cité Hotel

4.0/5 326 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Small dog allowed in rooms only (not permitted in the restaurant)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • CARCASSONNE SALVAZA
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Boutique Gourmande

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being  (Nearby)
    • Hammam
    • Jacuzzi
    • Massage
    • Sauna
  • Table tennis

Catering

  • Breakfast included in the price
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for a great stay.

  • 60 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 21 family rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 429 reviews

Our guest reviews for ibis Styles Carcassonne La Cité

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 326 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Lind E. Couples - 12/08/2018 AccorHotels certified review
« sets new standards for this group »

stayed overnight on the way down to Nice. car parking was easy and plentiful and upon check in was allocated a spacious family room. all the bits that you expect from an Ibis Styles were there + a swimming pool which was an unexpected bonus. location for the castle is good, however, distance to the bars and restaurants in the main town is a bit of a trek. opted to eat in on this occasion (never before done with the group) and the meal was very acceptable and well priced. breakfast was good, but busy. would not hesitate to use this hotel again, and will recommend to others

Anonymous Families - 12/08/2018 AccorHotels certified review
« Super »

Personnel adorable

J. Friends - 09/08/2018 AccorHotels certified review
« genial »

genial

Gb Couples - 06/08/2018 AccorHotels certified review
« Great position for La Cite »

The hotel is very well situated for La Cite, it really is a 10 minute walk. It has plenty of free parking, the grounds are well looked after and everywhere is clean and tidy. The room was a little on the small side, but nevertheless comfortable with a good shower and the added bonus of air conditioning. Staff were friendly and helpful

Kevin F. Couples - 31/07/2018 AccorHotels certified review
« Dagger in bedroom!! »

Good overall. The most expensive stay of my 5 city tour of France, the reason? Didn't realise the Tour de France was passing through and hotels over run with journalists and technical personnel. Great pool and very good access to the city. The main concern in the room was an ornamental dagger screwed to the wall beside the bed alongside the window which my wife caught her arm on three times causing bruising. It was at a height that would catch a child's head. Totally unnecessary and dangerous as it protruded about 25cm from the wall. Mentioned it on check out but met with a shrug!

X. E. Families - 24/07/2018 AccorHotels certified review
« Great stay »

Friendly personnel, a very clean room and great breakfast made the stay a blast. In addition LES BLEUS won the World Cup during our stay there.

Frances Families - 20/07/2018 AccorHotels certified review
« Ibis Hostel »

This is the second Ibis hotel I booked on this trip. When I booked the ibises, I was appealed to their reasonable price and bright color décor. The first ibis we lived in was just that. When I walked into the front desk of this Ibis, I wasn't paying much attention except that the hotel lounge looked exactly like that I saw on their website. Then the broken glass wall of the elevator caught my eyes. When I walked into the hallway, I was struck by all the shield-like wall decorations on the white and black wall. Matching with orange-print black rug and low lighting, it feels dark and old. The room we got was no different from the outside, except that it had dark hard-wood floor and a stronger mold-like smell even with the air-condition on. The furniture in the room was old. We had three people but there was only 1 big bed. After getting the cleaning lady to help us, who seems to be also responsible for all the bedding of the rooms, we realize there is a hidden foldaway mattress supported by a metal bed frame underneath the couch. We asked her for a pillow and a blanket for the third person and she brought in a not-so-clean pillow and a not-so-clean blanket and a bed sheet. We set up the bed ourselves and tried to make the bed as comfortable and as less smelly as we can. The hotel has a big parking lot within its property proximity which I feel safe. Cite Carcassonne is within walking distance and we did walk there. However, the day was so hot and humid that I wish we drove instead since the chateau has plenty of parking space anyway. Their buffet breakfast starts late at 8 am. which I wished it was earlier so we could have started traveling early because we had to drive a long way that day. All and all, the only thing that made this hotel stay a bit more pleasant is the freshly squeezed orange juice from a big squeezing machine. It was the sweetest I've ever drank for a long time. Other than that, I don't consider this a hotel but a hostel and is the worst of all the hotels we'd stayed in this trip. I wish we could stay one more day to visit the whole Cite of Carcassonne because its so beautiful and unique. But for this hotel, I'm glad we only stayed one night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, I do not think we were talking about the same hotel that we operate in Carcassonne and which was completely renovated a little over a year ago. The bedding is also new, as are the convertible sofas for children. We do not provide a shuttle service between the hotel car park and the Medieval City, but if you did not want to walk on foot because of the heat, you could take your car to make this short trip, and park your car at the pay parking at the foot of the city. We also inform you, as you were told when you check-in, that our buffet breakfast is served on weekdays from 6.30am to 10am. So I absolutely do not understand your comment, except that it seems that you have not appreciated the decorative bias of the hotel. I would like to remind you that all ibis Styles hotels have themed decorations, but if you are looking for something more standard, I invite you for an upcoming stay to book an ibis hotel rather than an ibis Styles hotel. Best regards. Guillaume Benincasa General Manager

Family - 19/07/2018 TripAdvisor review
« Ibis Hostel Carcassonne »

This is the second Ibis hotel I booked on this trip. When I booked the ibises, I was appealed to their reasonable price and bright color décor. The first ibis we lived in was just that. When I walked into the front desk of this Ibis, I wasn't paying much attention except that the hotel lounge looked exactly like that I saw on their website. Then the broken glass wall of the elevator caught my eyes. When I walked into the hallway, I was struck by all the shield-like wall decorations on the white and black wall. Matching with orange-print black rug and low lighting, it feels dark and old. The room we got was no different from the outside, except that it had dark hard-wood floor and a stronger mold-like smell even with the air-condition on. The furniture in the room was old. We had three people but there was only 1 big bed. After getting the cleaning lady to help us, who seems to be also responsible for all the bedding of the rooms, we realize there is a hidden foldaway mattress supported by a metal bed frame underneath the couch. We asked her for a pillow and a blanket for the third person and she brought in a not-so-clean pillow and a not-so-clean blanket and a bed sheet. We set up the bed ourselves and tried to make the bed as comfortable and as less smelly as we can. The hotel has a big parking lot within its property proximity which I feel safe. Cite Carcassonne is within walking distance and we did walk there. However, the day was so hot and humid that I wish we drove instead since the chateau has plenty of parking space anyway. Their buffet breakfast starts late at 8 am. which I wished it was earlier so we could have started traveling early because we had to drive a long way that day. All and all, the only thing that made this hotel stay a bit more pleasant is the freshly squeezed orange juice from a big squeezing machine. It was the sweetest I've ever drank for a long time. Other than that, I don't consider this a hotel but a hostel and is the worst of all the hotels we'd stayed in this trip. I wish we could stay one more day to visit the whole Cite of Carcassonne because its so beautiful and unique. But for this hotel, I'm glad we only stayed one night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, I do not think we were talking about the same hotel that we are operating in Carcassonne and which was completely renovated a little over a year ago. The bedding is also new, as are the convertible sofas for children. We do not provide a shuttle service between the hotel car park and the Medieval City, but if you did not want to walk on foot because of the heat, you could take your car to make this short trip, and park your car at the pay parking at the foot of the city. We also inform you, as you were told when you check-in, that our buffet breakfast is served on weekdays from 6.30am to 10am. So I absolutely do not understand your comment, except that it seems that you have not appreciated the decorative bias of the hotel. I would like to remind you that all ibis Styles hotels have themed decorations, but if you are looking for something more standard, I invite you for an upcoming stay to book an ibis hotel rather than an ibis Styles hotel. Best regards

Stine T. Couples - 14/07/2018 AccorHotels certified review
« Good suroundings .... plaged by birds »

It was a Nice place with helpful people excpecially the older man in thexreception. We stayed at 2nd floor and it is really difficult to sleep at Night to the birds Living under the bricks on the roof and gutters on the roof. It os so noisy at first We thought it was to working people but at Night We discovered the birds. It was such a plaged Also by the pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stine T., Thank you for taking the time to tell us about your experience at the ibis Styles Carcassonne La Cité. We are sorry that you have not been able to fully enjoy your rest by staying in our establishment because of the pigeons that sometimes cool in the goutières or the footbath of the pool. This is unfortunately a consequence of our location near the city center but this is the first time that customers inform us to have been disturbed by their presence, which we apologize. We hope that you will not hold it against us and that we will have the pleasure of welcoming you again during your next stay in the region. On this occasion, do not hesitate to ask us for a room on the 1st floor or ground garden side pool and we will do our best to satisfy you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guillaume Benincasa General Manager

Peter H. Couples - 11/07/2018 AccorHotels certified review
« Good Place to Stay in Carcassone »

Very happy with our stay at this Ibis Styles. Room was good size and really loved the decor which matched that for the whole hotel. Good free parking and a swimming pool was a great surprise. It's an easy hotel to access. Breakfast was busy but we were able to have everything we wanted and it was all of a good standard. Impressed and would stay here again next time we need to stay in Carcassone.

Lighthouse T. C. Couples - 10/07/2018 AccorHotels certified review
« A gem of a hotel in the perfect location »

We'd read the reviews on TA and the hotel more that lived up to the expectation. The location is great, the rooms are comfortable, quiet and exceptionally clean, the breakfast was more than expected and gluten free was provided easily and courteously. The restaurant food was simple but quality and made fresh to order. The staff are the jewels to match this gem. The team work well together and make clients feel so welcome. We have to mention Sebastien in particular, who was so wonderful when one of our party was poorly and his kindness and generosity was very appreciated. When he opens his own hotel we'll be first to book. The kitchen staff were so friendly and nothing was too much trouble. Housekeeping were 5 star and the team effort created a wonderful atmosphere. Reception were always helpful and ready to make great suggestions; our first evening we were suggested an itinerary for an evening walk that was just wonderful. congratulations to the management and staff for creating a wonderful experience. We'll be coming back for our next visit to Carcassonne.

S W. Couples - 08/07/2018 AccorHotels certified review
« Excellent »

We had a very enjoyable 10 night stay at the Ibis Styles Carcassonne. The room was clean and bright though a little noisy in the morning with deliveries and tour buses. We liked our window open at night. The pool was an added bonus and very welcome at the end of a day sightseeing. All staff were friendly and helpful. The breakfast was excellent and the staff did an amazing job keeping everything topped up and tables cleared.

John W. Couples - 23/06/2018 AccorHotels certified review
« Great accommodation »

Stayed here three nights.An excellent hotel in an excellent location. Only 10 minutes walk from Le Cite but without Cite prices so good value for money. Comfortable bedroom and very adequate bathroom. What impressed us most was the friendliness and helpfulness of the staff. They could not have been better. Good breakfast and the one night we ate in a very good dinner at a very good price. We would certainly stay here again.

Family - 18/06/2018 TripAdvisor review
« Great location near the old city »

Within walking distance to the old city, nice car park and excellent breakfast. However, the staff at check in could be nicer and accommodate the guests more. They were more concerned with the well being of their own staff instead of thinking about those of the guests.

Our hotel has responded to the review
Our hotel has responded to the review

We thank you for your comment, and would like to specify that we are very committed to the well-being and satisfaction of our guests. We regret that the welcome you received on your arrival left you with a different impression of it, and please accept our most sincere apologies for this situation. We hope that you will not hold it against us and that we will have the pleasure to welcome you again for a future stay. Best regards

Robert S. Couples - 12/06/2018 AccorHotels certified review
« Staff were very helpful »

All staff responding to our needs

roxy0413 Family - 11/06/2018 TripAdvisor review
« Beautiful stay »

My family and I really enjoyed the stay at this hotel. The room was very comfortable, and clean. The hotel had a perfect location. The service and breakfast were also spectacular! We would love to come back.

Our hotel has responded to the review
Our hotel has responded to the review

We thank you for your recommendation and are delighted that you had a very very good stay with us :)). Looking forward to seeing you again soon. Best regards.

Richard C. Families - 04/06/2018 AccorHotels certified review
« Fantastic »

We loved this hotel. Themed but in a classy way. The staff were so friendly especially to my children.

De L. B. Business - 02/06/2018 AccorHotels certified review

Excellente

Marilyn H. Couples - 02/06/2018 AccorHotels certified review
« Lovely hotel »

From arriving to departing, the hotel staff were so friendly and helpful. The food was good too but there could have been a different menu choice on successive evenings. A few ordinary chairs around the pool would be good ( as I found the others too low after having hip surgery. Everything considered it was a very pleasant stay and would definitely stay again. The location was ideal for us as it was easy to find and easy for access to the wider area around Carcassonne. Thankyou.

Diana G. Couples - 30/05/2018 AccorHotels certified review
« Great location. »

Tranquil location yet only a few minutes walk from the old walled city. Plenty of free on site parking. Spacious, comfortable, contemporary accommodation. Great views towards the walled city. Excellent breakfast buffet included in the room rate, Attractive pool area.

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