Hotel - ibis Styles Tbilisi Center
Ibis Styles Hotel Ibis Styles Hotel

ibis Styles Tbilisi Center Hotel

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4.5/5 156 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • TBS
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Room for hearing impaired guests

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

  • 119 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 7 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.7/5 AccorHotels Rating Based on 632 reviews

Our guest reviews for ibis Styles Tbilisi Center

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 156 reviews
AccorHotels certified review
Anonymous Friends - 18/06/2018
« Fun hotel with terrific and friendly staff. »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth, On behalf of the friendly team, let me thank you for your short but very heartwarming comment regarding your stay at ibis styles Tbilisi Center, I am thrilled to see that your experience here was spotless, and we look forward to the opportunity to welcoming you back again soon! Awaiting for your next trip to Georgia, Sincerely, Vitaly Voronov, Operations Manager

AccorHotels certified review
Ibrahim A. Solo - 16/06/2018
« Great everything except ants and cockroaches! »

Everything is great with this hotel except the insects control, during my 3 nights stay I have killed 3 cockroaches in my rool and unlimited number of ants, it was the Wild West!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibrahim A., Thank you very much for taking time to share your feedback regarding the recent stay at ibis styles Tbilisi Center, I am deeply sorry that your overall good impression was marred by an unpleasant case related to insects - let me assure you that we do have a regular pest control, nevertheless we will certainly arrange a careful check of a particular room and the area to avoid any occurrence in the future! It is my hope that the service you had met during your stay would be a reason for you to challenge ibis styles Tbilisi Center once again in the near future! Sincerely, Vitaly Voronov, Operations Manager

AccorHotels certified review
Joseph G. M. J. Families - 14/06/2018
« Joseph G. M., J. »

Your hotel was extremely comfortable, the staff was very courteous, and the location is excellent. The only complication was the difficulty in getting my my final bill correct.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph, On behalf of the courteous staff, let me thank you for telling us about your recent experience at ibis styles Tbilisi Center, it is certainly a delight to see that your stay here was comfortable and you found the location very convenient! It will be a honor to welcome you back again should the travel brings you back to sunny Tbilisi, Sincerely, Vitaly Voronov, Operations Manager

AccorHotels certified review
Zuhayr Business - 10/06/2018
« ibis 180606 »

Great hotel overall. New. Excellent ergonomic designs and high quality construction. Dual pane windows, good for sound and thermal insulation. Very comfortable and clean room. Great location near shops, restaurants, cafes, banks. Super service. Staff ready to help with everything. Good, free, WiFi. Large, Flat Screen TV.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zuhayr Nizamuddin, Thank you very much for taking time to tell us about your recent experience at ibis styles Tbilisi Center, I am certainly pleased to know that your stay was spotless, you enjoyed the design of the property and our team managed to create great atmosphere to make the stay memorable and unique! It is my hope that ibis styles Tbilisi Center will remain your preferred choice once you're back to Tbilisi not only because of your loyalty to the Accor Group but also due to the experience with our Happy Mood Makers team, Awaiting for your next trip to Georgia, Sincerely, Vitaly Voronov, Operations Manager

AccorHotels certified review
Woon-wah S. Solo - 10/06/2018
« A gem »

I love my stay at Ibis Tbilisi. The hotel is conveniently located, its lamb decoration is cheery, the room design is intelligent, and the staff were helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Woon-Wah S., Thank you very much for taking time to share a word regarding your recent stay at ibis styles Tbilisi Center, it is a pleasure to see that you had a wonderful experience here and found the design attractive! The entire team is looking forward to have an opportunity to welcome you back again and ensure another spotless stay at ibis styles Tbilisi Center! Sincerely, Vitaly Voronov, Operations Manager

AccorHotels certified review
Anonymous Couples - 05/06/2018
« Disappointed »

One of the hotels with the best ratings. Very small rooms. Suite is not a suite as I understand a suite, it is just a room with a column in the middle. No room service, no help with luggage. Free coffee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicholas, Thank you very much for taking time to tell us about your recent experience at ibis styles Tbilisi Center, I am sorry that you left our hotel disappointed although we were able to create some positive vibes during your stay. At the same time, let me apologize for the inconvenience with luggage, although there's no bellboy in our crew, we are always trying to accommodate any request, and I am deeply sorry that it didn't happened that time. Talking about the room service, its absence is conditioned by ibis styles brand standard, and we are always glad to see our guests at the Roof top bar which serves a blended Asian cuisine and stays open until 2am! Finally, room sizes are slightly variable depending on locations within the building, hopefully we will be able to provide you with our biggest Suite over your next trip to Tbilisi! Once again, thank you for letting us know about your stay, we are looking forward to the opportunity to welcome you back again soon, Sincerely, Vitaly Voronov, Operations Manager

AccorHotels certified review
Murphy Solo - 05/06/2018
« Central location, essential needs, cleanliness »

Quiet nice place, at the center, a bit expensive in class

Our hotel has responded to the review
Our hotel has responded to the review

Dear Murat Y., We very much appreciate your comments regarding your stay at the ibis Styles Tbilisi Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

AccorHotels certified review
Joo Y. K. Friends - 31/05/2018
« Great location, comfortable stay »

Very convenient location with proper services. Providing water bottles at the lobby was very helpful and also receptionist helped us a lot to hiring the rental car.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joo Young K., Thank you very much for sharing your feedback about ibis styles Tbilisi Center, I am pleased to see that your had a wonderful experience here! It is my hope that the hotel will remain your preferred choice once you're back to Tbilisi, Sincerely, Vitaly Voronov, Operations Manager

AccorHotels certified review
Victoria S. Business - 29/05/2018
« That was a very pleasant and confortable stay in the heart of Old Tbilisi »

I enjoyed staying in your hotel, service, breakfasts, room cleaning and personnel support were on high professional level.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Viktoriya, Thank you very much for taking time to share your feedback regarding the recent stay at ibis styles Tbilisi Center, it is certainly a pleasure to know that your experience here was great and you enjoyed the professionalism of our team! Talking about healthy options at the breakfast, we do try our best offering a variety of fresh locally grown vegetables and fruits, and our restaurant crew is always ready to assist you with any additional request for a wonderful start of the day! Once again, thank you very much for sharing with us, it is my hope that you'll give us the opportunity to support you over your next trip to Tbilisi, Sincerely, Vitaly Voronov, Operations Manager

AccorHotels certified review
Martin P. Families - 27/05/2018
« Unexpectedly bad »

Starting from the very booking my experience was: 1. Booking Calling the hotel to book I was promised that i will receive a call back in 10 minutes order to proceed with my booking. No one called me. When I called after 1 hour I started the whole process again which I already have done. (I called to make a booking because I was unable to do it online due to unavailability which was not true as it turns out after my conversation with the staff of the hotel over the phone) After escalating to a manager I was provided with two separate bookings for two days stay. I requested not to change the room during my stay and to have breakfast. 2. Changing rooms My main desire was underlined on several occasions and thus was to not change my room during my stay in the hotel. As it turns out on very next day I had to change my room with a new one. This was communicated with me in the very last minutes when I was on hurry for reaching to an appointment with a doctor for my 6 months old daughter. While the taxi was waiting for me I had to go back to the room arrange my luggage and make the room ready for a check out in order to move to another room. As it turns out until I arranged my luggage the taxi left and no one did anything about it. Neither second taxi was called for the same reason. I had to run on the streets to catch a taxi and all this caused me to be late with 25 minutes for the appointment with the doctor. If we were 5 minutes more delayed we would miss the opportunity to make it on time and miss the doctor. This was the main goal of our trip to Tbilisi in a first place. 3. Payment During the first check out I requested to pay all my stay with point since I had a lot but as it turns out I paid only part of the bill and no one explained me why, how much I will pay and for what. On the second check out I was faced with partial unpaid bill from the first check in which until that point I believe I had paid already. I used taxi services which was suppose to be included in the bill but such was missing and I had and still have no idea if I paid it or not and if yes how much it costed. 4. Communication The inability of the staff to properly communicate their actions led me to be extremely dissatisfied with my stay in the hotel. - No one explained me that I will need to check out and change my room for my second reservation this was served for me in the morning minutes before I was heading out for an appointment. - No one explained me on the first check out what I paid for, how much I paid and for what. When asking the staff if I paid everything for my stay she said yes everything is paid. I asked additionally if I paid for the taxi service I used on the previous day and the answer again was - Yes probably. I was left with the impression that everything I used was paid for. - After speaking with the manager on shift I was mainly given only excuses and was not gained back the trust that my stay from there on will be handled professionally and it did not. I was not able to see leadership and taking ownership of problems from the manager but instead i was only provided with excuses over which all the staff have no power to overcome which is not true. Also I am not sure that the main problem was understood well and the problem is the lack of ability to properly communicate with clients from the hotel's staff. Performance of the staff was overall very very poor and disappointing. Pretty much most of the staff had poor command of English which is another area for urgent development and unacceptable for a hotel from the rang of Ibis. - On the second check out is was provided with a bill and requested to pay without explaining not how much discount I was using, not how much additional discount was added to my gold membership discount which was promised to me from the management as a compensation for all the challenges I was faced with during my first reservation. No one explained to me how I would like to pay - cash/card/points, just a bill was given to me. The receptionist was not able to provide me adequate information as from where 80 GEL were left to pay from my first reservation nor why. I still am not sure if I paid for the taxi, if I was discounted additionally above my membership discount as promised me from the management. In a nutshell my customer experience in the hotel was legendary and epic fail. Even for the suppose to be the highlight of my stay the complementary dinner i was faced with challenges. The server did not know I am suppose to have a complementary dinner, the manager on shift was unable to communicate properly in English with me and was telling me things in Georgian, after I was communicating only in English with her. She was preferring to communicate in Georgian with my wife instead of talking in English with me which I believe is absolute lack of professionalism. Great impression! The only two person I was really impressed by were the bartender at shift in the rooftop (I was unable to grasp his name) and the operations manager Vitally which was very professional and pleasant to communicate with. Probably the only good experiences that I had were when I met for a couple of minutes Vitally and the several times I was ordering a drink from the Bar. Other than that I can say it was the worst experience that I had in a hotel in the past probably 8 years. Not to mention if I have to compare it with my past experiences with Accor hotels, this was the poorest performance of the staff I have seen since I am a member of Accor. Honestly I would be ashamed to provide such service to a loyal customer of mine and I would put a lot lot of effort to gain the trust back which never happened. Before I have also had challenges in hotels but they were managed with grace and further issues were faced. Not the case here after each complain I did things were going from bad to worse and every time I had a little hope that I will have a calm and good experience this hope was shattered from more incompetence and lack of professionalism. What I would suggest is intensive course in English for all the staff of the hotel. Extensive course in communication and customer handling excellence for the receptionists and Leadership course for the mid management. And to put an end to this long letter I can only say that I would not choose this hotel for a second time even if it was my last and only option even having in mind my loyalty to the Accor hotels in the past 4 years. I really hope you will take into consideration all written here and will put in place the proper actions to insure that no other customer has to go through such experience. This is the first and hopefully the last time I leave bad review for a hotel but I strongly believe I have in order for the status quo to change and to put in action plan for improvement of the service. If we exclude the costumes and the nice environment I have seen hostels that provide better customer experience than the one I experienced in this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin, Thank you for taking the time to tell us about your experience at the ibis Styles Tbilisi Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. PS. I deeply investigate the case and meet with concerning team members,You are absolutely right, team members could do better to make your stay more comfortable, Also to avoid some misunderstanding concerning to your payment,taxi,reservation and room move issue. I am very sorry for it because I am really very surprised after received your feedback, As Our IBIS Styles has very good Guest Satisfaction Score( Trustyou 9.1 /Tripadvisor on 1 place in Tbilisi and 9.1 on Booking.com). Please send me a mail during your next trip to Tbilisi, We do our best to make your stay memorable. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

AccorHotels certified review
Lemeng Solo - 25/05/2018
« Great hotel with one small shortcoming »

The staff are friendly and helpful, the rooftop bar is a good place to unwind after a day pounding the streets of the old town or seeing the archeological treasures in the national museum, the rooms are funky and comfortable, breakfast was varied and plentiful. I just needed to be able to run a basin-full of hot water in my bathroom, but the basins don't have plugs and it's impossible to use a rubber plug over the metal dome which sits at the bottom of the sink. Maybe I'm just an unusual Western European with an unusual requirement? Or maybe the sink wasn't designed for guests to use?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip, Thank you very much for taking time to share your feedback regarding your recent stay at ibis styles Tbilisi Center, it is definitely a delight to see that your experience came close to be faultless - as for the basins' plugs, it cannot be closed due to safety reasons, it is just a measure to prevent the flood, I am sorry that it was uncomfortable for you but it is my hope that it will not be a reason to look for another hotel here in Tbilisi, and we are looking forward to welcome you back again! Sincerely, Vitaly Voronov, Operations Manager

AccorHotels certified review
Andreas Couples - 24/05/2018
« Nicely designed hotel in a really good location »

The hotel is really well located in the center of Tbilisi, next to the liberty square. There are lots of restaurants in front and many of the tours start from the liberty square plus there are always taxis around so it is really practical. The rooms and the whole hotel is really well designed and stylish so it is honoring its Styles name. The staff is really helpful and polite and quite responsive if you ask for laundry or other things like iron etc. The wifi is super strong and reliable. Also some rooms on the 6th floor have huge balconies and really nice view on the city and the surrounding mountains. The only downside is that it is a lot more expensive from the average Tbilisi hotel or guest room and for this amount of money i would have expected at least to have a concierge that can help tourists with city tips and have a little bit more elaborated breakfast maybe. Other than that we really enjoyed staying at Ibis Styles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreas, On behalf of our helpful team, thank you very much for letting us know your impressions regarding your recent stay at ibis styles Tbilisi Center, it is certainly an enormous pleasure to see that our team had managed to ensure a very comfortable one for you considering your loyalty and travel experience within the hotels of the Accor Group! Talking in detail about the gaps you've mentioned, you're absolutely right noting the fact that the rate differs from ibis family in average, but that's mostly about the local market conjuncture, it would be fair to say that ibis styles Tbilisi Center remains one of the most attractive hotels in the area from the "value for money" point of view. As for the breakfast, it is one of our main goals to ensure a consistency in terms of quality and also variety of dishes, and current breakfast includes a wide range of well-known products as well as Georgian cuisine notions - but we will certainly try to enrich it! Once again, thank you very much for your detailed feedback, it is my hope that ibis styles Tbilisi Center will remain your preferred option once you're back to Tbilisi, Sincerely, Vitaly Voronov, Operations Manager

AccorHotels certified review
Roger S. Business - 23/05/2018
« Mr »

All was perfect on check in and check out. No waiting and all ready for my arrival.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger S., Thank you very much for taking time to share your experience at ibis styles Tbilisi Center, I am certainly pleased to see that you had a great stay here and found the Reception team very professional! It is my hope that ibis styles Tbilisi Center will remain your favorite accommodation once you're back to Tbilisi! Sincerely, Vitaly Voronov, Operations Manager

AccorHotels certified review
Noel H. Business - 22/05/2018
« A well located hotel and convenient for my business purposes »

The hotel was comfortable and the staff very helpful. However, I did find it difficult to sleep some nights partly I think because it was so warm and the air conditioning created a 'hum' to which I was not used. Also there were times at night when I was assailed by noise from persons using the 5th floor restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you very much for letting us know about your stay at ibis styles Tbilisi Center, I am very happy to see that you had a nice experience and found the hotel comfortable. Let me apologize however for the inconvenience caused by the bar, for the next time our helpful team will certainly find a quieter room for you to ensure a great night sleep! As for the air conditioning system, our Maintenance crew will check the device in the particular room, my special thanks for drawing our attention to this point! Once again, thank you for sharing with us, and it is my hope that ibis styles Tbilisi Center will remain you preferred option once you're back to Georgia! Sincerely, Vitaly Voronov, Operations Manager

AccorHotels certified review
Davy K. Business - 13/05/2018
« Great hotel in a great location »

Great experience all round. Friendly staff great rooms and as much free coffee and bottled water you can drink.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, On behalf of the friendly staff, thank you very much for leave us with a short but such a warm feedback, it is a pleasure to see that your stay at ibis styles Tbilisi Center was excellent, and the entire team looks forward to welcome you back again! Sincerely, Vitaly Voronov, Operations Manager

AccorHotels certified review
R S. V. Friends - 08/05/2018
« My stay »

Extremely satisfied with everything... great rooms,great location, generous breakfast, courteous staff... couldn't ask for more

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ramandeep Singh V., Thank you very much for your touching feedback about your stay at ibis styles Tbilisi Center, great to see that you found the hotel wonderful, enjoyed our breakfast and our Happy Mood Makers team's attitude which resulted in a unique experience for you! Awaiting for your next trip to Tbilisi, Sincerely, Vitaly Voronov, Operations Manager

AccorHotels certified review
Roman D. Business - 08/05/2018
« the best hotel in Tbilisi! »

Very nice hotel, modern design, friendly staff, great location, fabulous breakfast, nice free coffee and water in the lobby!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roman, On behalf of the ibis styles Tbilisi Center team, thank you very much for leave us a short but such a heart warming feedback, it is an enormous pleasure to know that the team's effort made you fell at home, so we are eager to welcome you again soon! Sincerely, Vitaly Voronov, Operations Manager

AccorHotels certified review
Sid Families - 07/05/2018
« Very poor hospitality »

Very bad experience. Not at all pleasing behaviour from staffs at reception as well as roof top restaurant. Worst breakfast menu. Housekeeping also was poor,they dont clean the room properly,they just make the bed and leave the room.The only good thing was the bed and duet cover,rest everything

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sideeque Ali T., Thank you for taking the time to tell us about your experience at the ibis Styles Tbilisi Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. PS.For more investigation we will be glad to receive some more detail about your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

AccorHotels certified review
Robin C. Couples - 05/05/2018
« Great staff and perfect location »

The check-in was very smooth and efficient. The room was bigger and better equipped than expected for the price. The terrace bar was very good and the barman superb (didn’t have any food so can’t comment). The breakfast was fabulous and the morning staff/management were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you very much for letting us know about your recent experience at ibis styles Tbilisi Center and you warm and touching words about the team, I am very pleased to see that your stay here was spotless, and our team managed to make it unique and memorable! It is my hope that ibis styles Tbilisi Center remains your favorite choice once you're back to Tbilisi so that you enjoy our special Asian menu at the Bar! Sincerely, Vitaly Voronov, Operations Manager

AccorHotels certified review
John M. Couples - 04/05/2018
« John M. »

All staff were smiling and very attendative, no delay in checkout. also Breakfast was above average

Our hotel has responded to the review
Our hotel has responded to the review

Dear John M., Thank you very much for letting us know about your recent experience at ibis styles Tbilisi Center, it is certainly a pleasure to see that overall you had a nice and comfortable stay, and it is my hope that the hotel remains your first choice once you're back to Tbilisi so that our smiling team could ensure a faultless experience for you! Sincerely, Vitaly Voronov, Operations Manager

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