Hotel - Novotel Phuket Surin Beach Resort
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Novotel Phuket Surin Beach Resort Hotel

4.0/5 1,453 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Jet skiing
  • Bicycles rental

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Stay in our deluxe room and enjoy a large terrace with direct access to the pool or upgrade to our suite, which has a separate seating area for the extra space you need. Adjoining rooms are the ideal choice for families.

  • 255 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 56 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.3/5 AccorHotels Rating 184 reviews

Our guest reviews for Novotel Phuket Surin Beach Resort

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,453 reviews
Nelofer Families - 08/12/2018 AccorHotels certified review
« Good »

Overall good.Only halal food not available.After make my room every time we have to call for shampoo or shower gel.Room not vaccumed properly still can feel sand on legs.

D. Y. Families - 07/12/2018 AccorHotels certified review
« The best hotel for kids »

Very disspointed i dont know about this hotel early.check in last day at phuket Will repeat again!!! The best hotel for family.

Denisa Families - 06/12/2018 AccorHotels certified review
« Modern family friendly hotel with Amazing staff »

We stayed at this hotel in the first week of November and upon entering the hotel we realised that we had arrived at a kids paradise and that our kids would be in heaven during our stay. This is a true family resort with fresh and modern hotel rooms. We had a pool view room and it is highly recommended as you can just walk out straight to the pool. The cleaning staff are truly amazing and our room was always spotless. The staff for the kids entertainment are hardworking and will do anything to keep your kids happy. I believe that the kids club was under new management when we were there so it wasn't so organised but the staff at the kids club (Chodkee and the other girls and boys) were working from early morning to late at night to make everything running smoothly. They have a cinema room for the kids which is absolutely amazing as next to it they have a great bar that sells fabulous cocktails (Happy hour is on daily and they have fab entertainment, boardgames or pooltable) where we could sit and have drinks while the kids watched a movie. At the reception there is a gentleman most of the days whose name is Kim and he is absolutely fabulous. He is super experienced in the hotel business and knows how to help with any query. I would recommend this hotel for families who like to have holiday in a modern resort with lots of kids entertainment.

L F. Families - 06/12/2018 AccorHotels certified review
« Everything was great- but the kids staff was AMAZING! »

Our stay was brief, which was heart breaking for our girls...bc the kids staff (and hosted events) were so great and such a blast for them!

Anonymous Families - 05/12/2018 AccorHotels certified review
« Great resort for family with young kids. »

Kids had more than enough activities to keep them busy and parents can take some brief moments for a breather. The movie theatre was cosy. My kids loved the place! The bunk beds for kids was great. just 1 feedback about the pool. My kids were scratched by the side which was very rough. It would be good to smooth out the edges more. Despite that, we will be back for many more holidays!

Gaynor Families - 04/12/2018 AccorHotels certified review
« Great for young families! »

We were originally to meet up with our children and grandchild, so this hotel would have been perfect. Unfortunately our children were unable to make the trip. However the room was very nice and the staff could not do enough for us. We would recommend this hotel for families as children are well catered for.

Anson L. Families - 30/11/2018 AccorHotels certified review
« Too many people smoking around the pool and at the balcony. Not good for family with kids. »

Hotel is generally clean and staffs are very friendly and helpful. The buffet was good. A great improvement from our previous visit. Unfortunately, there are many people smoking around the pool area and at the balcony. Can’t even step into the balcony for fresh air which is a waste for the nice environment. Especially for family with kids swimming at the pool , it’s harmful. The hotel is suppose to be family friendly.

Louise N. Couples - 29/11/2018 AccorHotels certified review
« Miss »

Lovely hotel, great staff very helpful and friendly.

Meri S. P. Families - 29/11/2018 AccorHotels certified review
« It was extremely Fantastic! »

I love everything about this hotel, about the friendliness of the staffs, the comfortable of the room and bed, the pool, the short distance walk to the beach and lots of kids activities and my 8 years old son enjoyed so much. The staffs were great and very helpful with lots of smiles, amazing! they really put pride on their job. From the drivers, front desk, house keeping, till activity manager, all were people with high dedication and commitment to serve better. I amazed! I strongly recommend this place and will definitely be back again for the next holiday! I LOVE IT so much. Thank you. Meri S P.

Sh Families - 28/11/2018 AccorHotels certified review
« Awesome hotel! »

Everything worked great in the hotel and the staff was awesome. There was a lot to do for the children and children enjoy the program and the staff. Room was very nice, better than we expected.

Irina Families - 28/11/2018 AccorHotels certified review
« great place »

1. Warm welcome 2. Helpful staff 3. Great ambience 4.the kids activities are great

Prabhakar Families - 27/11/2018 AccorHotels certified review
« Excellent, best hotel in Phuket »

The duty manager Kong and front office representative Cherry are very helpful. They should be awarded for their customer friendliness. Novotel is highly recommended for customer friendly staff.

Athanasia C. Families - 27/11/2018 AccorHotels certified review
« Excellent »

Very good, helpful staff, clean, organized, the only thing that was uncomfortable was the beds, the mattress was too hard. Otherwise everything else was good

Linda L. Families - 25/11/2018 AccorHotels certified review
« Great memories made »

Wonderful staff greeted us everyday with a smile, the kids adventure club was awesome and entertaining to the kids, we missed the foam pool party by one day, but my daughters had so much fun on the water slide! Breakfast was great, we love the different types of fresh squeezed juices! My kids love the pastries, especially the cinnamon rolls and danish. We just chilled all day by the pool watching clouds go by while sipping on our watermelon slushy. They have tour schedules that you can purchase. Surin beach is a stone throw away from the hotel, practically down the street, the hotel do lend beach mats, unbrella and towels if you ask. Lots of little eateries by the beach. Up the street from the hotel, there is hairbraiding service and nice fruit stand along with some restaurants. Taxi service stand right outside the hotel, so it's very convenient. If you have small children, Novotel Surin Beach is for you!!

Pranav K. Families - 23/11/2018 AccorHotels certified review
« Awesome and very fulfilling »

Amenities and services were Excellent. My kids enjoyed their stay thoroughly.

Retha I. T. Solo - 21/11/2018 AccorHotels certified review
« Good stay near the beach »

In overall it was a good stay in terms of friendliness of the staff and free room upgrade provided for LCAH Platinum member that included free breakfast. It was highly appreciated. However, the room given on my first night had bathroom issue where it was easily got flooded upon having a shower. When issue was reported, the duty manager told me that it was not the first time. I was wondering if it was not the first time then why allocated that room prior to ensure all corrective action was taken? I appreciated the offer to change room for the second night as room was much better, with nice view to the pool. Breakfast was good enough though it was practically crowded.

Nattapol Families - 21/11/2018 AccorHotels certified review

Nice to stay. Many activities to do in the hotel. Guest with children will be very happy.

Bryan Families - 21/11/2018 AccorHotels certified review
« Satisfied »

I think it's a good place for family with kids. There is a bad smell in the bathroom and the construction around the pool was inconvenient. Food and drink prices are high. 105 Baht for Coke ? Seriously not even 5 star resorts charge that much.

Laurent Families - 19/11/2018 AccorHotels certified review
« A bit disappointed »

Very noisy with airport, works. Nice rooms, nice crew. Far away to go to any places.

Jaya P. Families - 18/11/2018 AccorHotels certified review
« Beyond expectations »

It's very pleasant staying here,as specially the staff very friendly and kids love them so much, very good stay here and very suitable for family,

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