Novotel Phuket Surin Beach Resort Hotel 4 stars

TripAdvisor rating 4.0/5 1,564 reviews
Novotel Phuket Surin Beach Resort
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Hotel extras

  • Pamper your kids with fun activities and kids meals with MyKids package

  • Indulge in our unique beverage experience with MyGlass package

  • Excellent facilities include bars, restaurants, 24-hour fitness room, spa and Kids World

  • Accommodation and breakfast are free for 2 children under 16 years.

  • Excellent service by our friendly staff who is always at your service

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Boat excursions (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • Business centre
  • Copy/print service available

Hotel location

Novotel Phuket Surin Beach Resort

106/27 Moo 3 Cherntalay
Surin Beach, Phuket
Surin Beach
83110
phuket
thailand

Tel: +6676303300

Fax: (+66)76/303303

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHUKET AIRPORT At 22.8km / 14.17 miles

  • By plane

    PHUKET INT AIRPORT At 20km / 12.43 miles

GPS :7.978369, 98.280649

Our accommodations

Stay in our deluxe room and enjoy a large terrace with direct access to the pool or upgrade to our suite, which has a separate seating area for the extra space you need. Adjoining rooms are the ideal choice for families.

Standard Room - 1 King Size Bed

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room - Twin Beds

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Pool View - 1 king bed

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Pool view - Twin Beds

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Poolside Terrace Room - 1 King Bed

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Garden side, Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Poolside Terrace - Twin Beds

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Garden side, Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Family Suite with 1 King size bed and Bunk bed for 2 children

  • Max. number of persons: ‌4
  • Area: From 56
  • Views: Garden side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Suite 1 King Size Bed

  • Max. number of persons: ‌4
  • Area: From 56
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Suite Poolside Terrace - 1 King size Bed

  • Max. number of persons: ‌4
  • Area: From 56
  • Views: Garden side, Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Two Bedroom Family Suite

  • Max. number of persons: ‌6
  • Area: From 88
  • Views: Pool side, Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

CHAMPIONS BAR AND GRILL

Type of cuisine: International

Enjoy great food and signature cocktails, while watching your favorite sporting events on our large HD TV screens.

Lunch

10:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ASIA ALIVE

Type of cuisine: International

With its inviting al fresco setting and innovative menu, the restaurant serves local and international dishes. Start the day with a healthy breakfast buffet featuring Western and Asian specialties and enjoy a delicious lunch or evening at our restaurant.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OCEAN'S ITALIAN RESTAURANT

Type of cuisine: null

Discover authentic Italian cuisine in Phuket at Ocean's Italian Seafood Restaurant. Our Chefs have blended the traditional cuisine from Italy, with Thai flavors and ingredients. The creative menu includes a selection of pasta, pizza, antipasti.

CHAMPIONS BAR

Photo non contractuelle / Strictly non binding

Enjoy great food and signature cocktails, while watching your favourite sporting events on our large HD TV screens.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JOE'S KOOL

Photo non contractuelle / Strictly non binding

Freshen up your day with your favorite drink at the pool bar. Frozen smoothies, fresh juices, and light meals among other choices are ready to be served by our friendly bartenders.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Phuket Surin Beach Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

879 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,564 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Satisfactory

Customer review rating 4.2/5

Alvin Families - 19/06/2019 AccorHotels certified review

Friendly staff. Many activities for children. Staff celebrated daughter's birthday. Room was not too comfortable - aircon was erratic, beds were rather small. Breakfast was not appetising.

Good hotel for familay vacation

Customer review rating 4.2/5

Manit K. Families - 18/06/2019 AccorHotels certified review

We had warm welcome from your friendly staffs on the arrival even though we had to wait for a while for invoice and staff to assist us to the room. Room is spacious and nice as expected. Our family enjoyed all activities and facilities at the hotel very much. The hotel is truly designed for family vacation. Breakfast line has limited choices especially Asian food. The parking area is not enough. We had to park outside hotel on the second night even though there were some available space near the entrance. We're told that some hotel inspectors would use those parking space. This reason really disappointed us since you gave that privilege to your own staff rather than offering your hotel guest! Hence, We did ask for late check out and learnt that the another staff didn't help to find the proper solution but would only charge 250 baht per hour for late checkout. However, finally, another lady staff gave us late check out till 1 pm.

Customer review rating 4.2/5

Mohamed R. Families - 18/06/2019 AccorHotels certified review

Good hotel and good stuff and they take care about kids well

Awesome

Customer review rating 4.2/5

W. S. W. Families - 17/06/2019 AccorHotels certified review

Activities are great. But the thai food portion at breakfast buffet very salty like the fried noodles and the noodle soup very salty

Amazing

Customer review rating 4.2/5

Claire Families - 17/06/2019 AccorHotels certified review

Stay was excellent

Ayman M.

Customer review rating 4.2/5

Ayman M. Families - 17/06/2019 AccorHotels certified review

Novotel Surin Phuket is really four stars hotel with five stars level. The animation team do all their best to make our child and us very happy in our holiday. Also the reception staaf Apple, Nadia, Ta and Mai and the rest of them were very helpful and chearful and very kind. Thanks for all specially Mr : Alaa Afifi hotel manager.

Good short getaway with the kids

Customer review rating 4.2/5

Gary Families - 17/06/2019 AccorHotels certified review

Kids loved the pools and entertainment. Facilities pretty good. Not much in the very local area.

Facilities need improving. Excellent staff.

Customer review rating 4.2/5

Nikita Families - 16/06/2019 AccorHotels certified review

We spent 2 weeks in Phuket & Khao Lak. We stayed at 3 different resorts, all roughly similar cost/night, rating & facilities. Novotel Surin beach was our least favourite. I found visually the facility to be falling apart, not well cleaned, old and whethered. I found the playroom toys very old & dirty and the kids club smelt bad. The stairs leading up to the waterslide has green mould all over. I found the staff excellent. They were friendly timely & met all or needs/requests. I thought the quality of food was fantastic, however, the buffet room is much too hot. Every meal was a struggle as my young kids were hot & uncomfortable & wanted to leave (as was I). Although this may be beyond your control, there are mosquito's everywhere, inside & out. I found the room to be quite small. Bathroom looked dirty (soap scum all over shower tap). We had 2 double beds connected together in our room (2 adults & 2 toddlers). I would like to upload a photo to you regarding a PowerPoint/switches positioned behind a pillow. My husband first noticed it when rolling over at night & having the light come on everytime the pillow moved. This is also highly hazardous, especially around children. Overall, we were quite disappointed & would not rebook at this facility again.

Dear Nikita B., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Better options available

Customer review rating 4.2/5

Paul Families - 15/06/2019 AccorHotels certified review

It was ok, however hotel is a bit tired. We had to ask for room to be cleaned 3 times out of our 4 days. Food was overpriced and music around the pool was way, way too loud - my children could sleep. Breakfast was exceptional though.

Dear Paul Barrie J., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Best recovery

Customer review rating 4.2/5

Stiefan S. Solo - 14/06/2019 AccorHotels certified review

Waiting for an hour immigration queu at airport and struggling to get taxi and very bad taxi made me already feeling crazy, plus starving! Arrived at Novotel, I decided to go out after to have a lunch outside, but rain didnt stop. I waited to get umbrella for more than 1 hour plus and decided just to order from IRD. I ordered Pad Thai with King Prawn. 1st, IRD guy is asking me what is the price. Well, I am the one who should ask what is the price. 2nd, he asked me whats my name and my number? Cannot hotel track this? 3rd, food is disappointed, not hot enough and bit sticky. I decided to go down again checking umbrella. Everyone said that umbrella is out of stock, until I talked with Nan the concierge who welcomed me when I arrived, and he was looking for umbrella for me with his effort. To be honest, outside Pad Thai nearby the hotel was much much better. My main purpose of this trip was to join Phuket Marathon and stay in this hotel because nearby plus accor hotel. At night before my marathon, I booked a taxi with Nina to be arrived at 4am. But in the morning, the taxi wasnt there till 4.20ish am. This made me stress and nervous if I will miss the Marathon. Ending up, I joined another guests who passing by lobby and joined them in their car. One of my day, the electronic was suddenly off too for a few mins. End of story, Nina with her great follow up skill offered me complimentary airport drop plus late check out which I need it. I didnt expect this, from my angriness and wanted to score this hotel from 0 now become 10. I am not regret to stay in this hotel and wanna thank you to Nina especially.

enjoy to stay especially child friendly activities

Customer review rating 4.2/5

M. F. Families - 14/06/2019 AccorHotels certified review

We have had awesome experiences during our stay at hotel especially child friendly environment and hyper speed wifi in our room though we stay at standard room. Highly recommend for the F.

Perfect activities and facilities

Customer review rating 4.2/5

Anonymous Friends - 13/06/2019 AccorHotels certified review

Warm welcoming from the staff,smile, friendly :) variety activities during stay ,lovely mascots : Elphy - Eloise - Wow Cow Amazing water slide - love it ! Would be recommended

Dear Athadsanawanit P., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AmaZing fun!

Customer review rating 4.2/5

Silva Friends - 13/06/2019 AccorHotels certified review

Had great time with the hotel staff . They are very attentive and friendly.

Dear Diogo M., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Experience: 5/10

Customer review rating 4.2/5

Wei H. Families - 12/06/2019 AccorHotels certified review

Breakfast - same menu for 4 days Hotel - corridor and walkway with water stains as roof leaking Kid zones - good as kid can spend valuable time during raining days Restaurant - limited choice

Dear Wei H. C., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Enjoyable and lovely stay

Customer review rating 4.2/5

Winnie Families - 12/06/2019 AccorHotels certified review

It was an enjoyable and relaxing stay at Novotel Surin. The kids had fun at the pool and adventure club. The breakfast and lunch was good. Highly recommend.

Dear Koh H., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

As expectation.

Customer review rating 4.2/5

Pornjakkri D. Couples - 12/06/2019 AccorHotels certified review

Everything is quite on standard as expected except the TV's signal quite weak. Also, the late checking out is quite limited. Breakfast should be available until 10:30.

Dear Pornjakkri D., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointment

Customer review rating 4.2/5

Anonymous Couples - 12/06/2019 AccorHotels certified review

The staff was not suitable for guest. At the restaurant, there were only two waiters so that was not enough for dinner. It took a long time to order and bill. The rests were at the children's game and bar. The air condition in room 2516 did not work so I called techincian for fixed it. I asked for welcome fruit and late check out. No gold benefit offer from staff. Finally, check out process took a long time. All reception were busy.

Dear Chaiwat A., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Especially in our Food & Beverages department which need immediate improvements. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not as good as last year

Customer review rating 4.2/5

Anonymous Families - 11/06/2019 AccorHotels certified review

We had an enjoyable stay thank you but as I have said in my title it wasn’t as good as last year. Nothing was bad but just wasn’t as good. The breakfasts on both my previous visits have been exceptional but this time it wasn’t as good which caused us to eat out in the evening rather than dining in the hotel at night. The selection wasn’t as good as previous visits with no Thai food available, limited warm dishes and the salad selection seemed limited to last year as did the mixed salads and pastas which were no where near as good. The coffee from the machine wasn’t very nice, quite bitter in fact and the milk ran out on two of the three mornings we were there. I had a hair in my food one morning and other things we ordered fresh from the counter were either wrong or not cooked that well. Most of the staff were as lovely, helpful and friendly as the previous visits but there were a couple that were not that friendly or helpful which was a shame. You also said you would give us a good rate for the room as we were returning customers but in the end I could have got the same room cheaper on Booking.com. Like I say though we still had a nice visit and it is only a mixture of little things that made it not as good but I felt I needed to let you know as you have asked for our feedback.

Dear Terry S., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Awesome

Customer review rating 4.2/5

Jessica Families - 11/06/2019 AccorHotels certified review

It was wonderful. Really well set up for the kids and the staff are really friendly

Dear Jessica Rose M., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Most amazing stay

Customer review rating 4.2/5

Lisa W. Families - 11/06/2019 AccorHotels certified review

Your staff were just wonderful. Our children were so cared for and this hotel was just amazing to stay for families!

Dear Lisa Jane W., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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