Hotel - Novotel Phuket Surin Beach Resort
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Novotel Hotel

Novotel Phuket Surin Beach Resort Hotel

106/27 Moo 3 Cherntalay  Surin Beach, Phuket  Surin Beach 
83110  PHUKET
THAILAND

1,198 reviews
TripAdvisor Rating Based on 1,198 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
  • Bicycle hire facilities

Catering

  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 2 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Stay in our deluxe room and enjoy a large terrace with direct access to the pool or upgrade to our suite, which has a separate seating area for the extra space you need. Adjoining rooms are the ideal choice for families.

  • 255 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 56 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our guest reviews for Novotel Phuket Surin Beach Resort

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,198 reviews
TripAdvisor review
Couples - 05/05/2017
« too man kids and a tired resort »

This hotel is overrun with screaming kids. The pool is shallow and lying beside it is not in the least relaxing due to all the kids screaming and running around. The room, whilst clean, was very shabby. In desperate need of a make-over. I did notice that they are renovating some of the rooms in one of the other buildings but really for the price they are charging the standard of the rooms was pretty poor. Staff were very polite and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, Thanks for your review. Regarding the atmosphere in the hotel, during the high season, there Is a crowd of guests coming with their family. We are sorry for this matter. Also, for the room, we are in the process of renovation as you know. It will be better soon. We hope that you will give us a chance to provide services again. Feel free to contact me for your next trip at fraser.ross@accor.com<mailto:fraser.ross@accor.com Best regards, Fraser Fraser Ross General Manager

TripAdvisor review
936lynl Couples - 26/04/2017
« Very dissappointing »

Whilst the rooms were a good size and the air con worked well, the rest of the hotel was very very hot and not well ventilated. It's unpleasant trying to eat you food and enjoy a drink whist sweating. The coast of drinks and food in the hotel are high compared to the rest of Thailand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 936lynl, Thank you for your review. I apologize for the issue about air ventilation. We will take a serious action to improve it. We hope that we will have opportunity to welcoming you back – maybe in winter when the weather is not too hot. You will see our improvement. Please contact me directly on fraser.ross@accor.com , when you have plans to revisit. I am pleased to help with any arrangement. Best regards, Fraser Fraser Ross General Manager

TripAdvisor review
hemantspawar Friends getaway - 16/03/2017
« great relaxing vacation and a wonderful stay »

If Thailand is a very tourist friendly place then the Novotel staff embody its spirit to perfection. The service and staff are just wonderful. From the ever-pleasantly-smiling-super-efficient Nadia at the check-in counter, the bell-boy/assistant Koon, the restaurant trainee Phi-Phi, the security guard at the entrance who never got tired from clicking our pictures whenever we requested and the many more people whose names unfortunately I cannot remember - they all were just terrific. The hotel in itself is quite big with a large swimming pool in between. The rooms are spacious, the bathrooms are big. The breakfast buffet has a wonderful spread catering to all taste buds. The Happy Hour cocktail specials are great. The gym is well equipped though a little small than I expected. The spa is always booked. The beach is literally 100 feet away from the main gate and in my opinion the best of all beaches I visited. The location is 20 mins from the Patong downtown but is in a peaceful serene and beautiful corner of Phuket. Its primarily a family place with lots of activities and organised tours. I wont recommend for single folks who are looking for some "fun" and want to get someone back to the hotel for the night, since the hotel has some strict policies :). My only disappointment was the free-shuttle to patong downtown is v small so its always booked. Considering the size of the hotel, they should have atleast a 50+ seater shuttle, or multiple smaller ones. The only reason I wanted to give a 4 star and not 5 star is this..since I spent a lot travelling up and down to Patong, which I was not expecting. ANyway..But overall a great experience to spend time with family and friends. The kids will just love it..

Our hotel has responded to the review
Our hotel has responded to the review

Dear hemantspawar, Thanks for your nice comment. Your comment makes us very delighted. It is fantastic to hear that you had such a lovely time especially with our friendly staffs in the resort. Our staff has strong passion to make our guests happy Please be assured that I have taken your suggestion about the shuttle bus service to discuss with our team for further improvement. We hope to welcome you again for your next trip and please let me know if there is anything I can help for your next visit , you can contact me anytime on fraser.ross@accor.com Tropical regards, Fraser Fraser Ross General Manager

TripAdvisor review
Family - 13/03/2017
« Great family resort »

Welcomed by very efficient front of house. Given an upgrade to a suite on the second floor - huge one bedroom, large fridge with mini freezer, great toiletries, large balcony, they'd set up the sofa bed in the lounge for my daughter with Toy Story sheets/tent and given her a small gift. I think because I'm an ACCOR club member, I seemed to be able to get unlimited complimentary water. Room service provided complimentary buckets of ice. Fantastic pool set up with double water slides. Although signs outlined that pool seats/loungers that were unoccupied for more than an hour would have belongings removed, I'm pretty sure that this was never done. This is an issue that most resorts struggle to deal with - I admit that we simply turned up early and 'saved' our seat. Brilliant kids club - signed my eight year old in at 0930 and she had timetabled activities for most of the rest of the day - included pizza and cookie making (which were the only activities that required payment of a hundred baht); tie-died handkerchief making; pool Zorb; gel candle making etc. Good fitness room which I think is open 24 hours - remember to bring your room card to swipe for entry! They provide towels and water. I thought breakfast was pretty good. Egg and noodle station; pretty good coffee - not the Nescafe pots served by other resorts; good range of different breads; everyday they produced different chicken/sausage salads which were sour/sweet/spicy - bit like a western version of som tam: delicious Didn't eat at any of their restaurants - too expensive/generic. Sports bar probably has 12 or more screens. My only gripe would be that the restaurant starts playing music when it opens at 0630! Surin beach is beautiful - clear water, fine sand, palm-lined and without the crowds of other Phuket beaches. It's a five min. max. walk from the hotel. Hotel provides beach towels - sign them out near the front desk. Tips 1. Get metered taxi from airport - cost about 500 baht including a brief stop at the shopping centre about 3 or 4 km from the beach where we got supplies. 2. Hotel provides a shuttle service 3 times a day to Patong. Make sure to book well in advance. Phuket is a complete rip-off in terms of getting around, so this service in invaluable. 3. Really recommend Riverside Restaurant. 10 minute walk north of the hotel but well worth it. Tasty, authentic food at a good price - all of the curries were excellent as was the som tam. We went there 3 time

Our hotel has responded to the review
Our hotel has responded to the review

Dear M2371RDadrianm, Thank you so much for sharing your comprehensive review and tips to stay at our hotel. It is fantastic to hear that you had such a great moment in the hotel. I will definitely share your feedback to our team. This will encourage us to provide the highest standard of services. Regarding pool seat/lounger, I will take your comment on board for our improvement. Next time you revisit us, we suggest you to join our coolest foam party in our spacious swimming pool. We hope to welcome you again for your next trip and please let me know if there is anything I can help for your next visit , you can contact me anytime on fraser.ross@accor.com Tropical regards, Fraser Fraser Ross General Manager

TripAdvisor review
Solo travel - 09/02/2017
« Great hotel, not so great service »

Great pool area, good food, not far from the airport, not super busy like other beaches. But service from check-in to check-out was really not good. From trying to tell me I didn't have breakfast included in my package to getting served cold pizza, it really was abysmal. Would have to consider staying there again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle P, Thanks for sharing your experience in our hotel. First of all, please accept my apologies for any inconvenience that you have experienced about check in, check-out, and cold pizza. I will raise your issues to the related department and address them accordingly. However, I am delighted to read that you satisfied our pool, food and location. We would like to welcome you back for your next trip in Phuket. If there is anything I can help for your next trip, please feel free to contact me on fraser.ross@accor.com Best regards, Fraser Fraser Ross General Manager

TripAdvisor review
Solo travel - 01/01/2017
« Nice resort for families »

The facility was nice and the reception staff very friendly. However I don't recommend this specific area for young people. The additional facilities should b revised,beach towel never available same as pool ones, shuttle bus to Patong full for next two days(3 trips a day, maybe you should put an extra bus or a bigger one considering how many people stay in the hotel) another story is for the hotel restaurant Champions...cheap customer service, they forgot to set my order, waited for over 40 min for a burger,over 20 for a shake..with 2 customers in the restaurants, when I asked for some mayo had two wait 7min!..top of it they broght wrong change!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ileniam207 It is good to hear that you were delighted with our facility and friendly staff. Thank you for your review and giving recommendation. Nevertheless, I apologize for your inconvenience about the towel, shuttle bus and restaurant service. I will bring your recommendation to the related department and improve them accordingly. These issues will not happen again. If there is anything I can help for your next visit, please feel free to let me know on fraser.ross@accor.com. Best regards, Fraser Ross General Manager

TripAdvisor review
Family - 15/12/2016
« Family Relax Get Away Night »

Big pool with Slider and enjoyable of suite room type, the location is not too far from town and can walk to the beach. Surrounding area are ok, local food shop and mini marts. Kids can enjoy the hotel activity which the hotel have lots of program.

Our hotel has responded to the review
Our hotel has responded to the review

Dear pansakl, Thank you for taking your time to share your feedback. We are delighted to know that our service and facilities made the positive impact during your stay. I am looking forward to welcoming you back again. Please let me know directly on fraser.ross@accor.com, I will be happy to assist you. Tropical regards, Fraser Ross General Manager

TripAdvisor review
U9140YIjanb Couples - 18/11/2016
« Good hotel, friendly staff »

Comfortable rooms, tasty food, good value for money. Very nice beach, access to the beach could be improved. Excellent Thai massage at affordable prices. Looks perfect for families with small children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear U9140YIjanb, Thank you for your lovely feedback We are glad to know you had a good time during your stay and enjoyed all our facilities in the hotel. We will look forward to welcoming you again. Feel free to contact me for your next trip on fraser.ross@accor.com Best regards Fraser Ross, General Manager

TripAdvisor review
Family - 17/10/2016
« Great Family Holiday Destination »

Nice property and the staff tried hard to make the experience a pleasant one, I appreciated the gesture of upgrading us to nice rooms since we came in a group. Food was a bit limited for those staying a longer period but the breakfast was great! All in all it was a great experience for the family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear markus 2812, Thank you for your valued review. We appreciate that our hotel can make good experiences to you. Our staff has strong passion to make our guests happy. Regard to food, thank you to point this out. I will let our executive chef creates more menu for for long-stay guests. We will look forward to welcoming you again. Feel free to contact me for your next trip at fraser.ross@accor.com Fraser Ross, General Manager

TripAdvisor review
Family - 18/09/2016
« Great Family Hotel »

Hotel with good family facilities like kids club and 2 awesome slides. My kids had a lots of fun on those slides. Rooms were ok with strong WIFI. Beach was a 5min walk across but the waves were really strong during Sep16. Not much eateries nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear schong2016, Thank you for your valued feedback. It's our pleasure to know that your kids enjoyed our facilities. Our Kids Club and water slides are one of our highlights for kids so far. We will look forward to welcoming you again and I will arrange special eateries for your family, please let me know on fraser.ross@accor.com Fraser Ross, General Manager

TripAdvisor review
Family - 06/08/2016
« Hotel in 5 minutes from Surin beach »

Excellent location, just 300 meters from north side of Surin beach. 3 pools, including childern's, two slides. The big pool looks like lagoon with an island inside. Very positive and friendly staff, special thanks to Russian girl Nadya at reception desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AlexandrSk, Thank you for your feedback. We're pleased to know that you're happy with our huge swimming pools and waterslides that were created to fulfill needs of guests who love relaxation as well as funniness. For the staff, they will be happy to hear that you were happy with our service and I will tell a reception staff you mentioned. We will look forward to welcoming you again. Feel free to contact me for your next trip at fraser.ross@accor.com Fraser Ross, General Manager

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