Novotel Phuket Surin Beach Resort Hotel 4 stars

TripAdvisor rating 4.0/5 1,608 reviews
Novotel Phuket Surin Beach Resort
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+ 23 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Pamper your kids with fun activities and kids meals with MyKids package

  • Indulge in our unique beverage experience with MyGlass package

  • Excellent facilities include bars, restaurants, 24-hour fitness room, spa and Kids World

  • Accommodation and breakfast are free for 2 children under 16 years.

  • Excellent service by our friendly staff who is always at your service

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Boat excursions (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • Business centre
  • Copy/print service available

Hotel location

Novotel Phuket Surin Beach Resort

106/27 Moo 3 Cherntalay
Surin Beach, Phuket
Surin Beach
83110
phuket
thailand

Tel: +6676303300

Fax: (+66)76/303303

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHUKET AIRPORT At 22.8km / 14.17 miles

  • By plane

    PHUKET INT AIRPORT At 20km / 12.43 miles

GPS :7.978369, 98.280649

Our accommodations

Stay in our deluxe room and enjoy a large terrace with direct access to the pool or upgrade to our suite, which has a separate seating area for the extra space you need. Adjoining rooms are the ideal choice for families.

Standard Room - 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room

Standard Room - Twin Beds

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room

Superior Pool View - 1 king bed

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room

Superior Pool view - Twin Beds

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room

Deluxe Poolside Terrace Room - 1 King Bed

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room

Deluxe Poolside Terrace - Twin Beds

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room

Family Suite with 1 King size bed and Bunk bed for 2 children

  • Max. number of persons: 4
  • Area: From 56
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room

Suite 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 56
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room

Suite Poolside Terrace - 1 King size Bed

  • Max. number of persons: 4
  • Area: From 56
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room

Two Bedroom Family Suite

  • Max. number of persons: 6
  • Area: From 88
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room

Our restaurants and bars

CHAMPIONS BAR AND GRILL

Type of cuisine: International

Enjoy great food and signature cocktails, while watching your favorite sporting events on our large HD TV screens.

Lunch

10:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ASIA ALIVE

Type of cuisine: International

With its inviting al fresco setting and innovative menu, the restaurant serves local and international dishes. Start the day with a healthy breakfast buffet featuring Western and Asian specialties and enjoy a delicious lunch or evening at our restaurant.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OCEAN'S ITALIAN RESTAURANT

Type of cuisine: null

Discover authentic Italian cuisine in Phuket at Ocean's Italian Seafood Restaurant. Our Chefs have blended the traditional cuisine from Italy, with Thai flavors and ingredients. The creative menu includes a selection of pasta, pizza, antipasti.

CHAMPIONS BAR

Photo non contractuelle / Strictly non binding

Enjoy great food and signature cocktails, while watching your favourite sporting events on our large HD TV screens.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JOE'S KOOL

Photo non contractuelle / Strictly non binding

Freshen up your day with your favorite drink at the pool bar. Frozen smoothies, fresh juices, and light meals among other choices are ready to be served by our friendly bartenders.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Phuket Surin Beach Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

1,133 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,608 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good for family

Customer review rating 4.2/5

Anonymous Families - 12/09/2019 AccorHotels review

Room was good, however I suggest having an option of 2 single beds that are not bunk as my 7 year old was too young to sleep on the top bunk. I suggest more fans in the foyer and common areas as bingo night was crazy hot and humid. Breakfast was great, loved the food. Had an Asian buffet dinner, was okay, but not worth the money it would have cost if I didn’t have a voucher. Kids club was a bit run down, I wasn’t keen on leaving my kids there. Pool was great, kids loved the slides.

Our first family overseas holiday, we will be back!

Customer review rating 4.2/5

Melissa Families - 09/09/2019 AccorHotels review

Fantastic hotel, staff couldn't do enough to ensure your stay was faultless

Worst experience in Accor Hotels.

Customer review rating 4.2/5

Yohei Families - 08/09/2019 AccorHotels review

I have been a platinum member of Accor Hotels for several years because I believe this hotel group is the best. But unfortunately, this was the first time that I really felt uncomfortable for too many reasons and I already gave my feedback to the management and others when I checked out.

Dear Yohei S., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very tired hotel

Customer review rating 4.2/5

Renee Families - 08/09/2019 AccorHotels review

We have visited Thailand 5 times and stayed in a lot of hotels and the Novotel Surin was the most disappointing hotels we have stayed in. The hotel had nice big rooms but the decor was very old looking and things were falling apart. In the first day our tv blew up and our hot water was on very low. The facilities were nice at first but the more you look around the more you realise how run down everything was, my kids loved the slide but there weren’t enough mats and all the mats had holes in them. There were cracks around all the pool areas. The table tennis area was lovely. All the meals and drinks we found were very over priced which just meant we ate out more. Buffet breakfast was disappointed ran out of tomato sauce for a few days and there was very little bacon put out. We ate the Italian buffet dinner and that was the most horrible meal we had at the hotel. The cinema was great and so were the kids activities but the kids club was very old and didn’t offer much for my age kids but they did like the free icy polls. I was also read on the hotel website that there was a shuttle bus to Patong to be informed that was no longer offered and we would have to pay $50 aus return if we wanted to go into Patong. On the second we decided to leave early and go to a better hotel because we just didn’t feel the Novotel was up to par.

Dear Renee A., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Fantastic

Customer review rating 4.2/5

Anonymous Families - 07/09/2019 AccorHotels review

Great value for money and great

Dear Amelia Claire Osborne W., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average

Customer review rating 4.2/5

John S. Families - 06/09/2019 AccorHotels review

Mostly friendly staff, poor overpriced food and bev.

Dear Mitza Claire G., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Team

Room ok , but food need to be improved seriously.

Customer review rating 4.2/5

Rittichai Friends - 05/09/2019 AccorHotels review

Room > ok Service > ok Food> :(

Dear Rittichai J., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Team

Memorable

Customer review rating 4.2/5

Murugan Families - 04/09/2019 AccorHotels review

Awesome people and the hospitality was awesome too.you have a super good service and wonderful rooms with delicious food.

Dear Murugan P., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your feedback is important to us. We would really appreciate it if you could take a few minutes to post a positive review on our Google page and/or TripAdvisor to help us to spread the word about Novotel Phuket Surin Beach Resort by link below Google https://www.google.com/maps/place/Novotel+Phuket+Surin+Beach+Resort/@7.…,98…,17z/data=!3m1!4b1!4m5!3m4!1s0x30…d8e2abd:0xa232f5a12e9f0f11!8m2!3d7.…!4d98… Trip Advisor https://www.tripadvisor.com/Hotel_Review-g12…-d11…-Reviews-Novotel_Phuket_Surin_Beach_Resort-Choeng_Thale_Thalang_District_Phuket.html Sincerely, Novotel Team

FANTASTIC

Customer review rating 4.2/5

Nuno N. Families - 04/09/2019 AccorHotels review

Fantastic!!! Staff was great and always smiling and helpful, going always beyond what is expected to serve my family!!! Food was amazing except for the steaks which shall absolutely be properly cooked, properly marinated and property served. Breakfast was always very good with lots of choices and always something new every day. Rooms should be renovated, but still are very nice and comfortable. Location is good. Overall I definitely recommend to families!!!

Dear Nuno S., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Team

Mr

Customer review rating 4.2/5

Duncan K. Families - 04/09/2019 AccorHotels review

Fun especially for children

Dear Duncan Nduracha K., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Team

Excellent family resort

Customer review rating 4.2/5

Ben S. Families - 01/09/2019 AccorHotels review

We booked this for our main family holiday this year and selected this particular Accor Hotel based on its TripAdvisor ratings and award for families. It didn't disappoint. We had 9 nights here and had a great Family Suite with our own private patio area with deck chairs. This was great for our own space near the pool. The room was clean and well furnished and to a good standard. We took advantage of the My Kids all inclusive vouchers which our 7 year old made good use of. We also made use of the credit promotion where you pay up front and the hotel adds 25% bonus. We were unsure whether to do this at first as the prices in the hotel are a lot higher than the local area. As this was a holiday for our young ones, we wanted to make the most of the resort. The staff are all excellent and really made the extra effort, particularly with the kids. As a Gold member of Accor we had a great welcome with a room upgrade and a late checkout to 5pm. Our flight was at midnight and our taxi collecting is at 8:30pm so a check out that late was really appreciated. We also liked the private elite members area at breakfast which is out of the way of the main restaurant. Aside from food and beverage prices which could be a tad cheaper and more in keeping with the locality, we had a pretty perfect stay. We also met some great friends. We would definitely recommend this hotel to anyone staying with a young family.

Dear Benjamin S., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback is important to us. We would really appreciate it if you could take a few minutes to post a positive review on our Google page and/or TripAdvisor to help us to spread the word about Novotel Phuket Surin Beach Resort by link below Google https://www.google.com/maps/place/Novotel+Phuket+Surin+Beach+Resort/@7.…,98…,17z/data=!3m1!4b1!4m5!3m4!1s0x30…d8e2abd:0xa232f5a12e9f0f11!8m2!3d7.…!4d98… Trip Advisor https://www.tripadvisor.com/Hotel_Review-g12…-d11…-Reviews-Novotel_Phuket_Surin_Beach_Resort-Choeng_Thale_Thalang_District_Phuket.html Sincerely, Novotel Team

Great hotel for family

Customer review rating 4.2/5

L. Families - 30/08/2019 AccorHotels review

It is the second time comes here for holiday, it gave extremely warm experience to my kids, and they are looking for return again. Especially want to thanks for the hotel to arrange the room with better air con, which show the hotel is really concerning the customer comments and dedication for improvement.

Mrs

Customer review rating 4.2/5

Nujood Families - 28/08/2019 AccorHotels review

Everthing was good except for the swimming pool. The water is extremely dirty, this the dirtiest swimming pool hotel I have seen in my life. The reason I book that hotel is the swimming pool and water slides, but couldn't enjoy it.

Dear Abdulrhman H A., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice place for celebrate my birthday

Customer review rating 4.2/5

Onuma S. Couples - 28/08/2019 AccorHotels review

Thank you for special gift on my birthday. I enjoy in swimming pool and nice room . Thanks for good service beyound my good time

Dear Onuma S., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lower than the level of ์Novotel

Customer review rating 4.2/5

Manika W. Families - 27/08/2019 AccorHotels review

First time that I saw the hotel, it was lovely and fastastic. Every activities are not only provided for the kids but also adults. On the other hand the hotel was lessest of maintenance; seem like you took over from chinese hotel, the water in the pool are turn green not clearly as usual, and all publice area are not well maintenance, such as building3's elevater, corridor, and . For the physical condition of room was good, but no bidet shower in toilet, and the kid bed sheet look old and dull. The good thing for these trip was friendly staff, smily, and nicely. They provided some snack for my child while check-in and out.

Dear Manika W., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Average Overall

Customer review rating 4.2/5

Tarek Families - 27/08/2019 AccorHotels review

The theme of the resort is well done as it was intended, I liked the concept. The Resort facilities size are not adequate to serve the number of guests, especially the restaurants which get very bottle necked during buffet hours. The breakfast experience is too busy, everything falls back when the capacity of the facilties and services are not coping with the number of guests (Terrible experience to start the day) What makes it even worst is the that breakfast finishes at 10AM, you would struggle to find a table after 9 AM, if breakfast would finish at 11 like other Phuket resorts, it may have helped Same applies to some extent at dinner buffet, but it was ok, not as bad as the breakfast You really need to consider good resolution for this issue, it was almost humiliating experience with guests competing for seats and food, and it was kind of ok (In Novotel Surin Beach ONLY) to have food stations finished/empty during the buffet hours. Swimming pool need a bit of maintenance, please check the water towards the end of the day, it is cloudy, which means the filteration system system is not working ok. Also the slides pads has few torn up already. The staff are helpful and good, if they have the opportunity, when they are not too busy and overwhelmed with the number of guests. I cannot imagine what would be the hotel like in peak season, if it was like that in low season I won't be going again to Novotel Surin Beach

Dear Tarek S., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

It was nice

Customer review rating 4.2/5

Amitesh Families - 26/08/2019 AccorHotels review

It was nice stay, however near the room I think there was some kind of drainage which was too smelly. Smell was so pungent that if you are trying to open your room door you feel so bad.

Dear Amitesh Kumar S., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not so special

Customer review rating 4.2/5

Julia C. Families - 26/08/2019 AccorHotels review

I took 2 rooms #2011 & #2013. Cons : - Rm 2011 aircon totally not working - Outside corridor have bad smell - Swimming pool water not clean - I bought kids package, but no kids amenities in the room (e.g shampoo, soap etc) & I need go to family Mart to buy kids soap n shampoo for my son. Really disappointed. From this package my son only got lunch n dinner, nothing else. Pro: - All staff very friendly - bed so comfort But still one day we will come back again because it's really paradise for my son. He happy & enjoy so much stay in this Hotel.

Dear Julia C., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mostly really good but expensive food and drinks, and lack of free drinking water was a significant issue.

Customer review rating 4.2/5

Robert N. Families - 23/08/2019 AccorHotels review

Overall really good, but food and beverage options offered were very expensive and poor value. Cost advertised in menu was not the price you paid following taxes and service charge. And no free drinking water on offer made for a serious disappointment.

Dear Robert Walter N., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

Verissimo Couples - 22/08/2019 AccorHotels review

Our check in and check out were smooth ,well handled by the staff at the front desk ,all the staff were nice and friendly and the room service was very good. the wide selection at breakfast was very much appreciated and enjoyed.

Dear Vivien F., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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