Novotel Phuket Surin Beach Resort Hotel 4 stars

TripAdvisor rating 4.0/5 1,556 reviews
Novotel Phuket Surin Beach Resort
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Room 1

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Hotel extras

  • Pamper your kids with fun activities and kids meals with MyKids package

  • Indulge in our unique beverage experience with MyGlass package

  • Excellent facilities include bars, restaurants, 24-hour fitness room, spa and Kids World

  • Accommodation and breakfast are free for 2 children under 16 years.

  • Excellent service by our friendly staff who is always at your service

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Boat excursions (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • Business centre
  • Copy/print service available

Hotel location

Novotel Phuket Surin Beach Resort

106/27 Moo 3 Cherntalay
Surin Beach, Phuket
Surin Beach
83110
phuket
thailand

Tel: +6676303300

Fax: (+66)76/303303

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHUKET AIRPORT At 22.8km / 14.17 miles

  • By plane

    PHUKET INT AIRPORT At 20km / 12.43 miles

GPS :7.978369, 98.280649

Our accommodations

Stay in our deluxe room and enjoy a large terrace with direct access to the pool or upgrade to our suite, which has a separate seating area for the extra space you need. Adjoining rooms are the ideal choice for families.

Standard Room - 1 King Size Bed

  • Max. number of persons: x4
  • Area: From 32
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room - Twin Beds

  • Max. number of persons: x4
  • Area: From 32
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Pool View - 1 king bed

  • Max. number of persons: x4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Pool view - Twin Beds

  • Max. number of persons: x4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Poolside Terrace Room - 1 King Bed

  • Max. number of persons: x4
  • Area: From 32
  • Views: Garden side, Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Poolside Terrace - Twin Beds

  • Max. number of persons: x4
  • Area: From 32
  • Views: Garden side, Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Family Suite with 1 King size bed and Bunk bed for 2 children

  • Max. number of persons: x4
  • Area: From 56
  • Views: Garden side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Suite 1 King Size Bed

  • Max. number of persons: x4
  • Area: From 56
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Suite Poolside Terrace - 1 King size Bed

  • Max. number of persons: x4
  • Area: From 56
  • Views: Garden side, Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Two Bedroom Family Suite

  • Max. number of persons: x6
  • Area: From 88
  • Views: Pool side, Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

CHAMPIONS BAR AND GRILL

Type of cuisine: International

Enjoy great food and signature cocktails, while watching your favorite sporting events on our large HD TV screens.

Lunch

10:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ASIA ALIVE

Type of cuisine: International

With its inviting al fresco setting and innovative menu, the restaurant serves local and international dishes. Start the day with a healthy breakfast buffet featuring Western and Asian specialties and enjoy a delicious lunch or evening at our restaurant.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OCEAN'S ITALIAN RESTAURANT

Type of cuisine: null

Discover authentic Italian cuisine in Phuket at Ocean's Italian Seafood Restaurant. Our Chefs have blended the traditional cuisine from Italy, with Thai flavors and ingredients. The creative menu includes a selection of pasta, pizza, antipasti.

CHAMPIONS BAR

Photo non contractuelle / Strictly non binding

Enjoy great food and signature cocktails, while watching your favourite sporting events on our large HD TV screens.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JOE'S KOOL

Photo non contractuelle / Strictly non binding

Freshen up your day with your favorite drink at the pool bar. Frozen smoothies, fresh juices, and light meals among other choices are ready to be served by our friendly bartenders.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Phuket Surin Beach Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

797 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,556 reviews

Friendly staffs

Customer review rating 4.2/5

Theerawut K. Couples - 16/05/2019 AccorHotels certified review

Great location at Surin Beach. Only 5 mins walk to beach. Staff are friendly. lots of activities to do in hotels, but food a little bit pricey.

Nice stay in Novotel Surin Beach Hotel

Customer review rating 4.2/5

Ann Families - 15/05/2019 AccorHotels certified review

It was fantastic. There were a lot of activities to do in the accommodation. My parents and I were having a great time there. All staffs are friendly and very helpful. The room is comfortable. I wish I go back there again.

Great choice for a family trip

Customer review rating 4.2/5

Oraporn T. Families - 14/05/2019 AccorHotels certified review

I’m so impressed with the Hotel staff since they all have service-mind and take a good care of their guess such as informing clearly about the shows and games each day, possible activities if we may be interested in.

Perfect place to stay with kids

Customer review rating 4.2/5

Alex (. Families - 11/05/2019 AccorHotels certified review

It was a very welcoming atmosphere. Constantly keeping the kids entertained. Comfortable and clean rooms. Excellent staff. Beautiful breakfasts. Amazing pool areas. Kids club for the kids was great too.

Dear Alexander Nicholas H., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The terrible condition of the pool really let it down

Customer review rating 4.2/5

Jason E. Families - 10/05/2019 AccorHotels certified review

The room was great but the swimming pool was cloudy and oily. Totally unacceptable and massive let down for the kids and ourselves. Food and beverage prices were quite expensive when

Dear Jason Paul E., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

We had a great time.

Customer review rating 4.2/5

Peter K. Couples - 09/05/2019 AccorHotels certified review

Hotel was very good. Room was good, staff extremely helpful.

Customer review rating 4.2/5

Than 0. S. W. O. Families - 08/05/2019 AccorHotels certified review

Check-in takes a very long time (30 min) even though we did online check-in

Dear Thanomsak S., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

BEST FOR KIDS AND FAMILY RELAXATION

Customer review rating 4.2/5

Paresh S. K. Families - 07/05/2019 AccorHotels certified review

WAS A WONDERFUL EXPERIENCE, ALL THINGS WERE UP TO MARK. ONLY ONE THING, THE BREAKFAST , THE OPTIONS AVAILABLE FOR VEGTERIAN ARE ALMOST NIL OTHER THAN BREAD AND BUTTER THAT TOO I AREN'T SURE IF BREAD HAD EGGS, AND FEW OR NONE KNOWING ENGLISH WHOM U CAN EXPLAIN. EVEN HAD SOME ISSUES WHEN PASTA WAS ORDERED , THEY DELIVERED ME WITH MEAT..

Dear Paresh Sampareaj K., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

MS.

Customer review rating 4.2/5

Fionak Families - 07/05/2019 AccorHotels certified review

Friendly staff and comfortable room for staying.

Dear Ting Wai Y., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Another nice stay at one of our favourite hotels.

Customer review rating 4.2/5

Chris G. Families - 06/05/2019 AccorHotels certified review

We love this hotel because it is about 30 minutes from our house and because it has a water slide which is perfect entertainment for our 7-year-old son. The staff are always very helpful and pleasant. No hotel is perfect though and the following comments are aimed at helping you improve your service rather than being critical. 1. I find the price of the drinks at the poolside to be pretty extortionate. Over 159 baht ++ for a beer which you can buy at 7-11 for 39 baht. 2. The lifeguards are a welcome addition from the time when there were none, but their "policing" of the water slide is inconsistent. They did not let my son use his rubber ring (but they did last time) and they let people slide down in groups of 2 and 3 (dangerous). 3. Perhaps more attention could be paid to the fittings in the room to see if they are in working order: the security latch on our door (2318) did not work and neither did the safe shut. 4. The breakfast buffet is great for those who are not vegans (3 of my family). But I think the plant-based choices could be improved simply with the addition of things like non-dairy margarine, vegemite, peanut butter and some non-dairy milk choices such as Soya or Almond milk. etc

Dear Christopher Maurus John G., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great resort, restaurant/room service needs improvement

Customer review rating 4.2/5

Colin A. Families - 06/05/2019 AccorHotels certified review

Overall, we loved the layout of the resort and our room too. The staff were mostly helpful too, particularly around the pool area. Our main issues were with room service & the restaurant. The food was rarely hot, especially room service. And if one part of a meal was hot (e.g. the burger), the other part would invariably be cold (e.g. the chips). It seems that food wasn't being properly timed to be delivered together and was not being kept under decent warmers once cooked.

Dear Colin John A., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

Tamara C. Families - 06/05/2019 AccorHotels certified review

The staff were amazing at the hotel. I would have liked lounge chairs on the balcony of the room rather than the wooden chairs, which were not comfortable.

Dear Tamara Fiona C., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Pleasant

Customer review rating 4.2/5

Angela Families - 05/05/2019 AccorHotels certified review

Enjoyable for the kids

Dear Belinda Louise J., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Property is good and staff are fantastic

Customer review rating 4.2/5

Anonymous Families - 04/05/2019 AccorHotels certified review

Stay was very comfortable and the kids had a great time. The breakfast service and in room dining could be better. The number of staff are not enough to cater to the customers. The rooms are a bit worn out, especially the flooring. Though we had checked in online, the room did not have the welcome kit for the kids and we had to ask for it the next day. We had vouchers for the drinks and the options were very limited. The breakfast menu remained the same for the 6 days that we were there. The staff are very friendly and courteous.

Dear Vikram S., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

staffs are kind and attentive.

Customer review rating 4.2/5

Kyungsook L. Families - 03/05/2019 AccorHotels certified review

Hotel staffs are friendly but facilities are kind of old. Very good hotel for families with young kids.

Dear Kyungsook L., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable, Friendly Staff

Customer review rating 4.2/5

Kyim K. Families - 03/05/2019 AccorHotels certified review

A Kids-friendly hotel. Variety activities for kids. Time for breakfast is a bit rush. Well equipped entertainments and services. Cleanliness of swimming pool to be improved.

Dear Chi Fai C., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Worst experience!

Customer review rating 4.2/5

Anonymous Business - 03/05/2019 AccorHotels certified review

Service is bad specially at the restaurants. Staff was not friendly and cannot handle problems professionally. The room is not cleaned well, and one time room service did not clean it at all. The power goes off with no reason! The only good thing is the assistant hotel manager was kind enough to listen to my problems, but not really anything has changed.

Dear Ahmed Abdulwahab A., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are also sorry that your complimentary room upgrade and complimentary dinner did not satisfy you as we were really hoping for improving your stay. As you mentioned, I took your feedback extremely seriously and will make the necessary changes to improve the quality of our service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Heaven for Children

Customer review rating 4.2/5

Erika Families - 01/05/2019 AccorHotels certified review

It was great hotel, specified for children . Definitely recommend for families.

Dear Erika J., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Allen f.

Customer review rating 4.2/5

Allen F. Families - 01/05/2019 AccorHotels certified review

Very good but tours and food could be a bit cheaper thanks for a nice stay

Dear Allen f., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Could be better

Customer review rating 4.2/5

Anonymous Families - 01/05/2019 AccorHotels certified review

Busy during peak time with not enough space for everyone at breakfast. Short staff and tables were not cleared quickly for people waiting. Friendly staff and willing to help. Good house keeping.

Dear Alpana Niranjan P., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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