Hotel - Novotel Phuket Surin Beach Resort
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Novotel Phuket Surin Beach Resort Hotel

4.0/5 1,423 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Jet skiing
  • Bicycles rental

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Stay in our deluxe room and enjoy a large terrace with direct access to the pool or upgrade to our suite, which has a separate seating area for the extra space you need. Adjoining rooms are the ideal choice for families.

  • 255 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 56 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.3/5 AccorHotels Rating 42 reviews

Our guest reviews for Novotel Phuket Surin Beach Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,423 reviews
Anonymous Families - 11/10/2018 AccorHotels certified review
« Below standard for AccorHotels »

Restaurant Staff was not very good.. very lazy. Plates not taken away. Coffee and tea not asked for straight away! Chefs were awesome!! Not good English spoken throughout hotel.

Lars N. Families - 10/10/2018 AccorHotels certified review
« Terrible Hotel under renovation! »

Day 1, just the we got the lunch served, workers star to paint the floor, werry strong smell, we have to leave ! Day 2, lunch time, workers start to sand the floor in the restaurant, and clean it with thiner, have to leave again! Dinner time, a massive constructing project start in the lobby and restaurant. a lot noice, and absolute not enjoyable !! Day 3, we checked out, we have booked and paid for one more night, but NO THANKS!! Anyway, the staff was friendly.

Vipul S. Families - 05/10/2018 AccorHotels certified review
« Great customer Care and lovely atmosphere »

We enjoyed our stay, hotel was clean and facilities were amazing. Staff were humble, honest and supportive. Great choice of food and easily you can spend days in hotel itself.

Kanrat Families - 05/10/2018 AccorHotels certified review
« Very Good! »

Our kid love this hotel and activities!

Sarina Families - 04/10/2018 AccorHotels certified review
« Fun »

Great services for children and adults. Enjoyed the pool slide and all the small benefits for kids - free ice lollies, kids club etc

Anonymous Families - 27/09/2018 AccorHotels certified review
« Very friendly, exciting and refreshing. »

It was really good. Fantastic atmosphere. We really enjoyed the dining experience of the Novotel, although we belive that deink prices around the novotel were quite high.

F. Solo - 27/09/2018 AccorHotels certified review
« quiet & peaceful »

quiet & peaceful, near to beach & supermarket, thanks for the upgrade room

lklim2016 Business - 24/07/2018 TripAdvisor review
« Great service »

Courteous and helpful staffs, among the best I met so far. Room cleanliness can be improved. The hotel need to find a way to remove insects such as mosquito and spiders by triming the greens which were too close to the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear IkIim2016, Thank you for your feedback.We love reading how much you and your family have enjoyed your stay at the Resort, should it be for the facilities of the Resort, but most importantly for the dedicated attention from our Heartists. However, we also appreciate your feedback regarding room cleanliness and insect that we’ll take into account for further improvement as we strive toward excellence. We definitely look forward to welcoming you back in the future for many more great moments here at Novotel Phuket Surin. Tropical regards, Alexandre H. General Manager

Amanda Families - 06/06/2018 AccorHotels certified review
« Great for families »

We have stayed here previously with our two children, for two weeks, and loved it! This time was a brief stay for us parents only, and it was still just as good.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Brenda F. Friends - 02/06/2018 AccorHotels certified review
« I am very impressed by the professionalism of your front line staff. Keep up the good work! »

From the moment I checked in till the time that I checked out, I was extremely satisfied with the hotel. Your staff never fail to smile each time I pass by the front office. They are ever willing to help with directions to nearby attractions. I am also satisfied with the cleanliness of the room.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Valeria T. Families - 27/05/2018 AccorHotels certified review
« I’ve been so lucky to pick Novotel »

That was my great pleasure to live in Novotel Surin Beach hotel. I’ve got so many benefits for such an adequate price. Breakfast was nice( may be more exotic fruits will be better) gym very comfortable, swimming pool is awesome. My room was with door on pool, which was absolutely great Service is high level, staff always positive and supportive, ready to help immediately with any issue. I love everything about this hotel! I will come again for sure

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Waheedah Families - 26/05/2018 AccorHotels certified review
« Relaxing and enjoyable »

This hotel is the perfect choice for families travelling with kids. So many daily activities for kids (mostly free) which is amazing. The staff in the kids club are friendly and interactive with the kids. The foam party on Sunday was the highlight!

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We delighted you enjoyed the foam party. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Solo travel - 18/05/2018 TripAdvisor review
« Comfortable and quite »

I stayed here based on a recommendation of a good friend. The hotel is great for families and centers around a large pool that has a water slide feature and play area for kids. My kids are grown, but I still enjoyed the hotel because it is quite and doesn't have the wild party scene found at other locations. Surin beach in general is much quieter than the other party spots on the island.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary, Thanks a lot for sharing your great review online. We are glad to read that you and your family could have experienced the unique atmosphere of our tropical resort and also enjoyed our modern facilities, swimming pool as well as our 2 water slides. As you rightfully mention, Surin beach is a beautiful beach with a relaxing and tranquil atmosphere, located just across the resort and it is our pleasure to read your appreciation. Thank you once again, as we aim to offer the best products and services to our guests, and we couldn’t be happier to know that you spent great holidays with us. We definitely look forward to welcoming you back in the future for more great moments here at Novotel Phuket Surin. Tropical regards, Fraser Ross General Manager

P. Families - 15/05/2018 AccorHotels certified review
« Great Experience! »

Nice Pool, Kids club, Breakfast, Bed for children. We'll come back again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Puangporn P., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Yang D. Families - 11/05/2018 AccorHotels certified review
« Real holiday feeling »

This is our second time here for 3 days. We are with two kids this time, hotel help us arranged two sofa bed which is fantastic! Every one is helpful especially the manager “Fa”, he’s very friendly and courteous. The breakfast every day is a slightly different which is excellent. We also had some meals in the resort, but have to see the taste is just average compare to the price, but cocktails are great! Thanks to all the staff, we will be back again for sure.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

JustJIP Family - 06/05/2018 TripAdvisor review
« Nice hotel for family trip »

We stayed here in Family suite for 4 nights and really happy with our choice. Clean and comfortable room. Super nice and friendly staffs. Nice beach. Good restaurants and convenience stores nearby. Great pool for kids.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JustJIP, Thank you for sharing your thoughts on the experience you have been having at our resort. I am delighted to hear how much you enjoyed the comfort of Family suite, the resort’s facilities as well as a great service from our Heartists. As you rightfully mention, Surin beach is indeed one of the most beautiful beaches in Phuket, located just across the resort. Thank you once again, we would be more than happy to welcome you and your family in the future. If you need any assistance for your next stay, please feel welcome to contact me directly at fraser.ross@accor.com Tropical regards, Fraser Ross General Manager

2007gavine Family - 23/04/2018 TripAdvisor review
« Great family holiday resort with a few issues »

Excellent resort for families with young children (under 12's). Kids entertainment and facitlies are brilliant. Surin beach is pretty quiet these days but Bang Tao walking distance (15 mins) and Kamala a short trip away. Our room was good (3303) but found the bathroom very dated and probably in need of a refurb. Only a shower so lack of bath bit of a let down in a family room?! All staff extremely helpful and very accommodating but service is extremely slow which is forgiven due to their kind and caring nature. Tip- Audy Restaurant has 2 locations, directly on beach and the other a short walk away. They offer free shuttle service directly outside hotel. Great restaurant and lovely food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gavine, Thank you for sharing the great experience you have been having at our resort on your recent stays, we always love to read how much you have enjoyed our kid's activities and resort facilities as well as our perfect resort location. Surin beach is indeed one of the most beautiful beaches in Phuket, located just across the resort. Thanks for the praise you give to the food’s restaurant, our Culinary team will be very happy to see their effort could delight your morning. On the other hand, we’ll take into account your remark about the service and the bathroom for further improvement as we strive toward excellence. Thank you once again, we would be more than happy to welcome you and your family in the future. If you need any assistance for your next stay, please feel welcome to contact me directly at fraser.ross@accor.com Tropical regards, Fraser Ross General Manager

Friends getaway - 23/04/2018 TripAdvisor review
« Great hotel at Surin beach Phuket »

This is a great hotel and resort at Surin Beach. The hotel is located in front of Surin beach just only across the road in front of the hotel then you can enjoy the beach, the sun and the sea. At the hotel also arranged the activity program for the guest both adults and kids. Nice toom, nice food, nice swimming pool, nice services and nice staff. We will be back again soon !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jsaleesung, Thank you for your wonderful feedback. It is a pleasure reading how much you have enjoyed the convenient location of the resort, the activities as well as the war services from our Heartists. As you rightfully mention, Surin beach is indeed one of the most beautiful beaches in Phuket, located just across the resort and we glad that you love it. No matter you are here for business or leisure next time, we are always here to welcome you and to provide you another excellence stay! We are long forward to seeing you enjoy your holiday home again soon. And if you need any assistance for your next stay, please feel welcome to contact me directly at fraser.ross@accor.com Thank you. Tropical regards, Fraser Ross General Manager

Sarah Families - 10/04/2018 AccorHotels certified review
« family friendly resort »

Staff was friendly although you felt they were very busy and rushed somehow. Room was a bit outdated, a/c was leaking, their was a smell in the bathroom and room very humid feel excellent location of room in front of the pool, step out on you balcony and be at the pool ideal with small kids food was nice overall, we ordered a la cart at pool bar and enjoyed, lunch a la cart at main restaurant and staff offered menus from all restaurants so plenty of choice. breakfast buffet was extremely busy and emptied fast, lots of staff on hand but just soo crowded and busy

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 08/02/2018 AccorHotels certified review
« Very old and not well kept. »

Very basic hotel with easy access to the beach. The personnel are very kind. Unfortunately the rooms , furniture, bathrooms... are very old and damaged. The pool is very old as well as is the slide, although fun for the kids. The are big works going on in the back part of the hotel and what really dissapointed me was the lack of hygiene! The cleaners had to clean the room just at the moment we entered and they just cleaned the bathroom with a wet cleaning cloth everywere, sink, mirror, floor...! I didn't see any cleaning product.. so I bought a product to do it myself. Besides that, food is acceptable and the entry hall is nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carolina G., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The hotel will undergo renovations of the product shortly and I have well noted your comments about the housekeeping services. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. On a positive note I am delighted your were delighted by teh services of our employees and the Food. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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