Hotel - Novotel Phuket Surin Beach Resort
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Novotel Phuket Surin Beach Resort Hotel

4.0/5 1,479 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Jet skiing
  • Bicycles rental

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Stay in our deluxe room and enjoy a large terrace with direct access to the pool or upgrade to our suite, which has a separate seating area for the extra space you need. Adjoining rooms are the ideal choice for families.

  • 255 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 56 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.3/5 AccorHotels Rating 356 reviews

Our guest reviews for Novotel Phuket Surin Beach Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,479 reviews
Cristy Families - 18/01/2019 AccorHotels certified review
« After one sleepless night, we moved next door to the Twin Palms »

Overcrowded - at the very least, schedule people in for breakfast. Absurdly chaotic. Other than Deena - I've never seen Thai staff so surly. And as for the Russian staff....you can still smile Noise...noise and more noise 99Baht for very small scoop of icecream + tax is outrageous. The icecream was cheaper at the Twinpalms...crazy! There just seemed to be a general acceptance that because most people in the place were travelling with children, the expectation of peoples behaviour was low. Such a shame. Sorry Novotel...I will never stay here again

A. Families - 18/01/2019 AccorHotels certified review
« Very good »

It was one of the best stays I've ever tried and I hope to try again

Stephen S. Families - 15/01/2019 AccorHotels certified review
« Fantastic holiday resort »

Great kids hotel , with fun things for the kids to do , Surin Beach is a stunning beach great for adults and kids . Overall extremely satisfied

Alice Couples - 15/01/2019 AccorHotels certified review
« If I were a parent of small children it was Vegas for Kids but I'm not so I'd have preferred a quieter setting. »

Well kept. Nice food. Nice staff. Excellent spa.

Anonymous Families - 15/01/2019 AccorHotels certified review
« Nice »

The hotel did not appear to be well run. The first night we arrived despite paying months in advance, the size room we booked was not available and so we had to be squished in a room that was too small for our family. We will travelling with 3 other families who then had the exact same experience. We also booked a car transfer to the airport and yet the hotel did not make the booking and so we had to get a taxi to the airport to ensure we didn't miss our flight.

Peter D. A. C. W. Couples - 14/01/2019 AccorHotels certified review
« Disappointing »

As this was our 6th stay at Novotel we were most disappointed to find that this hotel has been turned into a noisy kids paradise. We would like to have been informed upon booking that this hotel had changed and was now predominately for families!! The refurbishment of the rooms was a vast improvement from the last time we stayed, but Breakfast is an absolute disgrace with the food of a substandard and children running wild. The Champions sports bar in the middle of a children's playground is a joke as most times no one is behind the bar and the sports programmes showing are old and replays. Interesting that a fair few Indians were staying and not one television was showing the Cricket, Certainly Not A Sports Bar!!

Derek Families - 14/01/2019 AccorHotels certified review
« Fantastic hotel »

Great stay, wonderful staff, brilliant food, fantastic hotel for kids.

Family - 14/01/2019 TripAdvisor review
« Very Family friendly »

The beach is close and not overly crowded. Clean, restaurants are close by and food was excellent. The facility itself is really cool, they have everything to entertain adults and children from all ages.

David G. Families - 13/01/2019 AccorHotels certified review
« Great family holiday »

I was very impressed with the activities organised for our children. It was the best resort experience they ever had. The activities, the cinema, the pool/slides, the staff attention... made for so much fun that my kids never wanted to leave the resort. Myself I enjoyed the ambience..the friendly staff throughout the resort, the music and food available poolside. The buffet breakfasts were incredible and a highlight. Housekeeping and service staff did a great job. We never wanted to leave and will definitely be back again. The only small issues we had were a small accident. Some of the wooden stairs were loose (needed repair) and my child fell down because they moved when she stepped on them. She grazed her leg slightly. There was no medical kit available in the hotel to clean or dress the wound. Also the one meal we had in the resort (childrens superhero night) was disappointing and poor value. Overall these issues were small, as in all other areas your hotel staff and management provided a wonderful experience. Thank you!

Anonymous Friends - 12/01/2019 AccorHotels certified review
« Great Experience »

Everyone was friendly & helpful. Staff went out of their way to make our stay perfect.

L. P. Families - 11/01/2019 AccorHotels certified review
« Enjoyable holiday with the right choice of hotel »

We had a great stay at Novotel Surin. We love the fact that the hotel is close to the beach. There were many hotel planned activities for the kids at the hotel. A very kids friendly environment, excellent facilities mainly for the kids (kids club, pool activities, mascot greetings, board games, movies etc). The employees put in big effort to keep entertainment running. The only unpleasant experience we had during our stay was the attitude/ professionalism of one of the F&B employees. She was sulking and rude, she cleared away plates without asking, slammed the cutlery on the table, and I caught her rolling her eyes when my husband politely asked her to set the empty table.

D. L. Families - 10/01/2019 AccorHotels certified review
« my child loves this hotel »

everything was good except the door lock did not work well the first 2 nights in my family staying for 5 nights. Hotel staff did not want to change room for my family even though i requested for. Hotel must ensure door lock functions before assign a room to guests. I was staying in room at ground floor facing swimming pool.

Gary Families - 10/01/2019 AccorHotels certified review
« Great place to stay with a young family. Fun & Safe »

Excellent

Alex Families - 10/01/2019 AccorHotels certified review
« good for families with kids »

We stayed at Novotel Surin for less than a week during the New Year. Generally speaking staff is very friendly and welcoming, but very few of them (I rememberer 1 at the reception and 1 serving us from the japanese restaurant) very unfriendly and almost rude. I think the management need to improve staff knowledge (specially during New Year's eve the staff seemed helpless on what they had to do, and they even mistakenly served 1 mimosa cocktail to my 3 and a half year old son, which rapidly turned red and dizzy - welcome drink for kids was and orange juice in the same glass - bad choice in my opinion). Beside this location is good, hotel is nice, ids thing care of kids are very friendly.

Kirosh Families - 10/01/2019 AccorHotels certified review
« Good stay with lots of potential »

Good stay but in room services and lack of finer details has failed the resort - bathroom needs an upgrade along with quality of MATV

Anonymous Families - 09/01/2019 AccorHotels certified review
« Nice holiday with my family »

We stayed 2 weeks at the hotel. Our kids loved it too. Staff was really kind and helpful

Nitin N. Families - 09/01/2019 AccorHotels certified review
« Ver poor service level »

We had requested for an extra bed after realizing the first night that with two children it was difficult. Since we were out the second day , we called up the hotel in the evening while returning just to counter check if they had arranged for the bed. They had not arranged the same and I was given reason that correct process was not followed while placing the order for the extra bed. It was extremely disappointing to put the onus on a customer of not following the process or miscommunication. My kids were a bit unwell when we landed in Phuket and this issue really had a big toll on our over all experience.

Dai Families - 09/01/2019 AccorHotels certified review
« Suitable for staying with children »

This is our second time of visiting Phuket. Before we stayed around the busy area in Patong beach which gave us energetic mood with lots of young people. This time because we had a little daughter who needs more quiet and peaceful place to spend our time. In fact the choice of Surin beach and the Novotel Surin beach resort was perfect. We stayed 4 days here without going anywhere. Just go to the beach only took 2 minutes walk twice a day, playing at the swimming pool occasionally, eat and rest. This hotel enriched even our such simple living style and never made us bored. If we have a chance to visit Phuket again, we will choose Surin and Novotel for sure.

Anne C. Families - 08/01/2019 AccorHotels certified review
« Exceeded expectations! »

Wow, we had a fantastic stay! We have stayed a a lot of other novotel and accor properties but had no idea just how amazing this property is for kids. Our kids loved having so many options of activities and we loved how kind the staff were. Our daughters leg was in a cast, so she couldn't enjoy the pools, but people went out of their way to make sure she was having a good time. We really appreciated that!

Kate Families - 06/01/2019 AccorHotels certified review
« Excellent kid friendly hotel and resort »

Amazing facilities for kids, clean, modern rooms, friendly staff, great food. Lovely location, short walk to beautiful beach.

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