Hotel - ibis Melbourne Swanston Street
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Melbourne Swanston Street Hotel

4.0/5 957 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Complimentary wi-fi
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • TULLAMARINE AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Check in to your room early! (Paying)
    • Enjoy the comfort of your room for longer! (Paying)
  • Laundry
    • Laundromat
    • Ironing room

Leisure and activities

  • Babysitting on request
  • Boat excursions
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 235 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Complimentary wi-fi
    • Opening windows
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.1/5 AccorHotels Rating 2,981 reviews

Our guest reviews for ibis Melbourne Swanston Street

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 957 reviews
Lisa Business - 16/09/2018 AccorHotels certified review
« Very happy with all aspects of the service. »

Friendly, professional, helpful staff, who make me feel welcome. My tv remote wasn’t working so it was promptly replaced!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. Our service is our pride. Feedback like yours is the reason why we are in this wonderful profession. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Smile Team

Anonymous Couples - 15/09/2018 AccorHotels certified review
« Good location »

Basic rooms but have everything for a short stay. Room was cleaner than last time we stayed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pascale, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. We are glad to read that our housekeeping team's efforts have not gone unnoticed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, The Smile Team

Susan Y. Solo - 15/09/2018 AccorHotels certified review
« perfect »

sincere staff simple stunning room excellent location a unique hotel without the superficial fluff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. We strive to offer our guests the real deal. There is already enough superficiality to be found elsewhere. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Smile Team

Marg G. Business - 15/09/2018 AccorHotels certified review
« Exactly what I wanted »

Convenient for meetungs and close to CBD. Clean and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret, We very much appreciate your kind words following your stay at the ibis Melbourne Swanston Street. If it was exactly what you wanted, it is exactly what we wanted! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, The Smile Team

Flo Couples - 15/09/2018 AccorHotels certified review
« Nice hotel in good location »

The room was clean, warm, basicand quite small so it is good for a few days but not long. The bed was comfortable. Clean and modern bathroom. The reception staff is very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Flo, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. We will never be big in room size, but we strongly believe that a big heart and up to date facilities compensate for that entirely. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Smile Team

Janne N. Families - 14/09/2018 AccorHotels certified review
« Clean tidy and compact rooms with great showers. »

The room was compact but had everything we needed, fridge, safe, hot water in shower. We asked for extra pillows which we got but didn't get extra sugar which we needed for our coffee. Sorry 3 small packets for 2 people is not sufficient. There were at least 6 pkts of tea and instant coffee but no sugar. Loved that the window opened. Staff very helpful and made a phone call for us. Be aware that not everyone eats Asian food and when we asked for restaurants we were only told of Asian ones and yet there was a European style Cafe across the road and a Pub just over the pedestrian crossing serving standard English food. The receptionist on check in knew nothing about the trams either but did give us a tourist booklet. Overall it was a good budget choice and I would recommend to friends. Location to Queen Victoria market, the CBD and the free tram area is great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janne, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. Your review was very well written and useful. We have ensured that the matters you raised are being addressed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, The Smile Team

Tania Business - 13/09/2018 AccorHotels certified review
« Generally OK but a few areas for improvement »

The room was lovely and clean with basic facilities commiserate with the star rating. The linens and towels were replaced and well presented. it was nice having a small fridge and tea/coffee facilities available in my room. My check in and check out was efficient and customer focussed. Reception staff did try to meet my needs when I sought advice from them. There were a couple of areas for improvement: - the foyer presentation is not great with a few chairs showing extreme wear (one was very worn) which raised concerns as I entered that I was at the right place and that the rooms wouldn't be of good quality. - when I sought advice on getting to my location the receptionist didn't really know where I was going (it was Melbourne Business School so something I would expect them to know) and her directions were wrong and took me out of my way up more hills than was necessary. - the plastic cups were not replaced in the room service, I ended up using a coffee cup for my morning routine instead. - Signage could be improved as with the construction the building is difficult to locate from the street and the entry is challenging to get to as the path is very narrow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tania, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, The ibis Swanston Team

M. Business - 13/09/2018 AccorHotels certified review
« It exceeded my expectations »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ramona, Excelling at what we care about most, is all we want. Thank you so much for your review! Warm regards, The Swanston Smile Team

Bonnie Couples - 13/09/2018 AccorHotels certified review
« Miss »

Good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ssu-Yi, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. Our location at the heart of the Queen Victoria Markets district is indeed one of our major assets. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The ibis Swanston Team

Anonymous Families - 12/09/2018 AccorHotels certified review
« Functional »

Very surprised there was no cots available when we booked for babies, breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. Thank you so much for your great review. We do usually have a couple of baby cots available, so we are sorry to hear that this was not the case when you were here. Let us know upon booking and we will do our utmost to get this sorted when you arrive. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The ibis Swanston Team

John G. Business - 12/09/2018 AccorHotels certified review
« Good budget hotel. »

Work trip - good location - clean and comfortable room - though very small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much enjoyed your review following your stay with us at the ibis Melbourne Swanston Street. We are glad that you acknowledge that size is not the only thing that matters! Thank you again for sharing your experience, and we hope your next work trip will be as comfortable as the previous one. Sincerely,

Jeanette S. Friends - 12/09/2018 AccorHotels certified review
« The Staff were Friendly. Room was clean and fresh. »

Bed was comfortable. Location was great. suited our needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeanette, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. Thank you so much for your review. 100% guest satisfaction is our goal. Everything you have listed is what we want to be known for. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The ibis Swanston Team

Satra P. Couples - 12/09/2018 AccorHotels certified review
« Very disappointing and not consistent with the Ibis standard »

Very disappointing. The room was tiny, the bathroom impossible, breakfast was terrible and the restaurant smelled disgusting. The service was also lacking.

Penny A. Friends - 12/09/2018 AccorHotels certified review
« Good value to stay »

Their services are very friendly and good. The location is very convenient to find and the room is quite clean. It's a great experience to stay .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pui, A 100% score. What more could we want? Thank you! The Smile Team

Elizabeth D. V. Families - 12/09/2018 AccorHotels certified review
« It was average but the reception was warm, professional and friendly. »

Check-in/check out very good, but tray, mugs, kettle were dirty and buffet few choices; price not reasonable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. Thank you so much for highlighting the warm welcome you got from our team. However, the issues related to your room's cleanliness have been addressed with the executive housekeeping manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, The Smile Team

Anonymous Friends - 11/09/2018 AccorHotels certified review
« Basic, clean, well positioned. »

Staff were friendly, hotel was functional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Audrey, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. Value for money is what we are aiming for! Also, we are delighted to read that you don't only find our hotel functional, but also our team! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The ibis Smile Team

Jane Couples - 11/09/2018 AccorHotels certified review
« Good central hotel »

Close to tram, easy walk into city, clean, simple, good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane, We very much appreciate your kind words following your stay at the ibis Melbourne Swanston Street. Your review was beautifully concise and pleasure to read! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The ibis Swanston Team

Dianne |. Friends - 11/09/2018 AccorHotels certified review
« Not happy with the small room »

Very dissapointed with room it was so small. My bed had no legs and it felt like i was sleeping on the floor. The bathroom was a disability one and everything got wet when you had a shower.

Leisa Solo - 10/09/2018 AccorHotels certified review
« Convenient wheelchair accessible »

Check in was quick and pleasant. Love the convenience of a bar fridge in the room. Bed extremely comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leisa, We very much appreciate your amazing feedback following your stay at the ibis Melbourne Swanston Street. Our bar fridges are brand new! Together with the infamous ibis Sweet Bed, it provides the perfect combo for a comfortable weekend away. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The ibis Smile Team

Anonymous Couples - 10/09/2018 AccorHotels certified review
« Generally what was expected »

All was ok execpt the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Don, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. We are glad to read that your stay met your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The ibis Swanston Team

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