ibis Melbourne Swanston Street Hotel 3 stars

TripAdvisor rating 4.0/5 1,035 reviews
ibis Melbourne Swanston Street
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+ 17 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Located on Melbourne CBD fringe with easy access to city free tram zone.

  • Free Wi-Fi from the moment you walk in to the hotel.

  • Queen Victoria Market, Melbourne Museum and Melbourne University are all a short stroll away.

  • ibis Melbourne Hotel also features a 24 hour reception and an on-site laundrette.

  • With locally brewed Wonder Kafe coffee explore this beautiful city in true Melbournian style.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINE AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Babysitting on request
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Melbourne Swanston Street

609 Swanston Street
Carlton
3053
melbourne
australia

Check-in from 14h00

Check out up to 11h00

  • Tram stop No 4 on Swanston St :   Tram No:3a, 5, 6 Cnr Swanston St/Queensberry St

  • By plane

    TULLAMARINE AIRPORT At 21km / 13.05 miles - Shuttle paying

  • By train

    MELB CENTRAL At 0.8km / 0.5 miles

GPS :-37.804024, 144.963084

Our accommodations

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 14
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV

Standard Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 14
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV

Our restaurants and bars

Lunch

06:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Wokks Thai Restaurant

Type of cuisine: null

Asian-Fusion food specialists in the heart of Carlton's university precinct. Cuisines include - Thai, Malaysian and Singaporean fusion delicacies

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ibis Melbourne Swanston Street B

Photo non contractuelle / Strictly non binding

Enjoy a drink or two at the hotel before you head-out to face the chilly winters of Melbourne. Managed by Wokks, the bar serves drinks from 5:00pm onwards daily until late.

Our guest reviews for
ibis Melbourne Swanston Street

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

3,934 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,035 reviews

Great stay!

Customer review rating 4.1/5

Bee Friends - 16/09/2019 AccorHotels review

First time to try an Ibis Hotel. I didn't have 5-star expectations, but I was really satisfied with this experience. Location was walking distance to many attractions, but not in a noisy part of CBD. Rooms were clean (though sheets not changed often), beds comfy. A restaurant/cafe if you didn't feel like eating out. Coffee/tea service. Free wifi (but I hope you could remove the limit, or increase to at least 5. 3 is too low nowadays especially for 2 people in the room). Good value for money! I will definitely consider staying at Ibis Hotels for my future trips!

Pretty good

Customer review rating 4.1/5

Anonymous Business - 15/09/2019 AccorHotels review

Pretty good Thank you. Can I suggest some variety for dietary restrictions at your buffet? I am dairy free and vegetarian, and was surprised to see only cows milk for cereal/tea/coffee, and scrambled eggs made with milk, which is fine of course but asked and staff would not cook an egg on request. Only option for breakfast then was white bread toast, tomatoes and watermelon. Not the standard I'd expect compared to other city hotels.

Great spot, friendly staff

Customer review rating 4.1/5

Lm Business - 15/09/2019 AccorHotels review

As always, this hotel is great value, clean, well maintained and welcoming.

Decent - got what we paid for!

Customer review rating 4.1/5

Taylor Couples - 15/09/2019 AccorHotels review

The price was great for the location. It was relatively clean - although could have been better (the sheets didn't tuck into the bed properly which bothered me quite a bit because they'd come up and expose the mattress when you moved). It was well located (we're young travellers so it was an easy 15 minute walk down to the city). The staff were really nice and friendly and when we arrived early (around 9am), the staff let us check in straight away with a room ready - after a red eye flight we were extremely relieved and grateful. The room was modern and although small we only used it to sleep so it was perfect for what we needed. It was a tiny bit noisy as you could hear the pipes in our room, but it wasn't enough to bother us or hinder our sleep. The shower was 10/10. All in all, I would stay again.

Really great

Customer review rating 4.1/5

Ally Business - 15/09/2019 AccorHotels review

Work

Adequate for what we wanted

Customer review rating 4.1/5

Anonymous Couples - 14/09/2019 AccorHotels review

Staff excellent, very helpful. Clean room great shower etc. Good location, very happy with wok restaurant. The secure parking was a must for us.

Dear Guest, Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Mack Assistant Manager

It was a pleasing experience at such a reasonable price.

Customer review rating 4.1/5

Kristen P. Business - 14/09/2019 AccorHotels review

It was great. Really good customer service, a very clean and fresh room, great communal spaces too, excellent location.

Dear KRISTEN P., Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Mack Assistant Manager
Customer review rating 4.1/5

Anonymous Couples - 14/09/2019 AccorHotels review

It was a clean room it was noisy

Dear ANDREW D., Thank you for taking the time to tell us about your experience at the ibis Melbourne Swanston Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mack Assistant Manager

Economically pleasant

Customer review rating 4.1/5

Anonymous Business - 14/09/2019 AccorHotels review

Small room, clean and tidy. Poor food choices.

Dollie F.

Customer review rating 4.1/5

Dollie F. Couples - 13/09/2019 AccorHotels review

Your staff were really helpful and lovely. our room was clean but much smaller then we expected. But was very clean and did the job.

Dear Dollie, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mack Assistant Manager

Perfect for a work trip

Customer review rating 4.1/5

Shae P. Business - 13/09/2019 AccorHotels review

Had everything you need. Friendly staff, good water pressure, great sized bathroom and bed

Dear SHAE P., Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Mack Assistant Manager

It was great.

Customer review rating 4.1/5

Novelito L. Friends - 13/09/2019 AccorHotels review

It was excellent.

Dear NOVELITO L., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mack Assistant Manager
Customer review rating 4.1/5

Matthew O. Couples - 13/09/2019 AccorHotels review

It was good. Though lack of many basic amenities such as toothbrush, toothpaste and body wash (not bar soap)

Dear Matthew liang sheng O., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive constructive feedback. I will share your comments with our team. We will also discuss your fruitful suggestion with the rest of the management. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mack Assistant Manager

Great location and neat tidy facility

Customer review rating 4.1/5

Rod Solo - 11/09/2019 AccorHotels review

Great.

Dear ROD C., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mack Assistant Manager

Comfortable stay

Customer review rating 4.1/5

Jayabrata M. Couples - 11/09/2019 AccorHotels review

Overall it was nice and comfortable stay but there are some suggestions like inclusion of a microwave in the room and also bit more natural light. Staffs were really helpful abd courteous. Thanks for the hospitality.

Check-in and check-out were very smooth, room is very tidy and serviced everyday, worth the bucks

Customer review rating 4.1/5

Anonymous Couples - 11/09/2019 AccorHotels review

We arrived to the hotel due to our early flight and let us check-in early which was really good cause we got the chance to unpack and rest a bit before we go roam around the city. Just few minutes walk to a tram station and to other restaurants. Staffs were very friendly and helpful. The front-desk was 24/7 open which I think is really great. They also have a space where we can leave our luggage after we check-out which gave us more time to roam around the city for the last time. It was a really great experience staying at iBis Swanston hotel. I would definitely stay there again and recommend it to others.

Great staff, needed better cleaning.

Customer review rating 4.1/5

Rachael Solo - 11/09/2019 AccorHotels review

Easy check in all staff were fantastic at the front counter all very kind and considerate. Curtains had white blob stains on them which looked I’m sure you can figure out what. the tea caddy was full of dust and thick grime looked like hadn’t been cleaned. Other bits quite dusty.

Value for money and everything I needed

Customer review rating 4.1/5

Sally Business - 09/09/2019 AccorHotels review

Fast and easy check in and out, good location, places to eat near, room basic but everything is there that you need, clean and felt safe as a alone traveller.

Hotel room standards

Customer review rating 4.1/5

Tristan Friends - 09/09/2019 AccorHotels review

when i arrived i was asked if wished for an upgrade and that i respect as a business man, however the note by the desk person as "the door handles don't work, just push the door" gave me a scare as this makes me and possibly others unsafe but when i arrived i found the system for the power of the room quite smart, but at the same time annoying; two facts stand out that the heater/cooler either didn't work or was very minimal with the added bonus that it could not reach bellow 20 degrees this was troubling as i had to leave the window open at night to keep the room cool and air flowing but it caused the noises of Carlton to flood into my room as i tried to sleep, the second fact is the fan in the bathroom was never actually on as i didn't hear it or it was not functional, this is something that you might want to check and with the beds i found them not to be made only slightly fixed, i found this dissatisfying as a service is being payed and corners are being cut as a minimum at least give the illusion that the sheets have been changed as bu fully remaking the bed bu tucking it back in as it was like at arrival. The rest was up to standard and on par to what i expected from a budget hotel but overall i believe i got what i paid for and from this i gained more knowledge .

Great room ruined by lousy restaurant

Customer review rating 4.1/5

Sa Solo - 08/09/2019 AccorHotels review

The rooms are compact but well equipped and comfortable. All hotel personnel were friendly and professional. Unfortunately, my room was above the restaurant and periodically an intense aroma of fried food overtook the room. My room & belongings smelled like greasy chips. Breakfast was in the same restaurant which had the same smell. My clothes stank of it after eating there. They really need to solve their exhaust problem! Also food ran out at the breakfast buffet an hour ahead of closing.

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