Hotel - ibis Melbourne Swanston Street
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Melbourne Swanston Street Hotel

4.0/5 966 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Complimentary wi-fi
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • TULLAMARINE AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Check in to your room early! (Paying)
    • Enjoy the comfort of your room for longer! (Paying)
  • Laundry
    • Laundromat
    • Ironing room

Leisure and activities

  • Babysitting on request
  • Boat excursions
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 235 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Complimentary wi-fi
    • Opening windows
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.1/5 AccorHotels Rating 3,088 reviews

Our guest reviews for ibis Melbourne Swanston Street

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 966 reviews
Family - 13/10/2018 TripAdvisor review
« Meh »

This is the first time I have stayed at the Ibis in Swanston. I had written requests on my booking that had not been noted. The check in people helped sort this out but it made the experience less pleasurable. The room was well laid out but wasn't very clean and old food scraps were found under the bed. The room didn't have a information booklet. When we checked out the lady at reception was very abrupt and cut me off when I was talking, I didn't enjoy it at all.

Kshama Friends - 11/10/2018 AccorHotels certified review
« Good »

Good breakfast for $1

Kevin L. Solo - 11/10/2018 AccorHotels certified review
« Mr »

Very good

J Couples - 10/10/2018 AccorHotels certified review
« Very good »

It would be an perfect score for nice, clean and good price for the accommodation. However, the let down was the pillows is flat and extremely uncomfortable.

David Business - 10/10/2018 AccorHotels certified review

Bathroom could have been cleaned better.

Ben Solo - 10/10/2018 AccorHotels certified review
« Very noce »

A very comfortable stay. Nice being far away from the elevator and very clean.

Jade Business - 09/10/2018 AccorHotels certified review
« Clean rooms and hotel. Not so helpful staff. »

Front desk staff should be more aware of customers travelling for business who carry business credit cards to make their payments. It was a long process to check in and they almost didn't let us check in because it wasn't my personal credit card. as a regular business traveller who stays at this hotel on most occasions, this has definitely changed my decision in staying here again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jade, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. We understand your frustration. However, since your 3rd party booking website does not take responsibility for fraudulent payments, we have no choice. Luckily our front desk staff made an exception for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, The Smile Team

P. S. Couples - 08/10/2018 AccorHotels certified review
« Great »

Comvenient, fast, and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. P., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Mack

Hh Couples - 07/10/2018 AccorHotels certified review
« Excellent value »

Great location close to Lygon Street eateries. Small room but everything you need. Asked for quiet room and got it on top floor at end of corridor. Comfy bed. Would say it was double rather than queen but that is ok. Free luggage storage.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HELEN H., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Mack

M. Families - 07/10/2018 AccorHotels certified review
« Friendly »

Everyone was attentive and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear MATTHEW M., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Mack

Philip J. Solo - 06/10/2018 AccorHotels certified review
« Magic I was so satisfied first time in years to be honest »

I checked in with friendly staff Checked into my room and straight away new I would be happy The bathroom was the feature The best shower I’ve ever had Hot and good pressure lol The bed was awesome The noise was minimal !!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear PHILIP J., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Mack

Anonymous Solo - 06/10/2018 AccorHotels certified review
« Short Tram Ride »

Staff were friendly. The Ibis hotel is a short tram ride from the city centre which was convenient. The room was neat but very small. Breakfast was low cost but poor quality. Tables were crowded making it difficult to get to and from the buffet breakfast. Chairs were very noisy on the concrete floor.

Steven Families - 06/10/2018 AccorHotels certified review
« Convenient and clean »

Great easy check in, clean nice room, conveniently located.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEVEN D., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Mack

Dilhan Solo - 06/10/2018 AccorHotels certified review
« Good »

Place was convenient and staff was good! Felt that bed linen was not changed frequently as I stayed 09 Days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DILHAN D., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive constructive feedback. I will share your comments with our team regarding staff. we will also follow up with housekeeping department regarding linen change. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Mack

Jess Solo - 05/10/2018 AccorHotels certified review
« Relaxed holiday »

Brief stay with access to the city via public transport. Dealing with the staff was great. They were friendly and efficient. Room was a little small but comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JESSICA C., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Mack

Anonymous Business - 05/10/2018 AccorHotels certified review
« Effiecient and clean »

The room was compact, but more than sufficient for one person. The room was cleaned effieciently each day with the soaps etc. replaced daily. The location is good and fairly easy to find although there are twi Ibis locations in relatively close proximity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon Ray H., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Mack

Linda M. Couples - 04/10/2018 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda m., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Mack

Adam Business - 04/10/2018 AccorHotels certified review
« Decent stay »

Hotel room very small and disabled bathroom less than ideal. Floor dirty upon check-in

Ric Families - 04/10/2018 AccorHotels certified review
« Dr »

The room was clean and tidy yet a little small for two people but adequate for our purpose.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Enrico Q., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Mack

Anonymous Solo - 04/10/2018 AccorHotels certified review
« Okay »

Room smelt like cigarette smoke every night - had to sleep with window open which was cold and loud due to sirens. Also no extra blankets so it was extra cold with window open

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