Hotel - ibis Melbourne Swanston Street
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Melbourne Swanston Street Hotel

4.0/5 940 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Complimentary wi-fi
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • TULLAMARINE AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Check in to your room early! (Paying)
    • Enjoy the comfort of your room for longer! (Paying)
  • Laundry
    • Laundromat
    • Ironing room

Leisure and activities

  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 235 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Complimentary wi-fi
    • Opening windows
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
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4.1/5 AccorHotels Rating 2,720 reviews

Our guest reviews for ibis Melbourne Swanston Street

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 940 reviews
Stellar Business - 14/07/2018 AccorHotels certified review
« room 429 is a nightmare for ppl with good hearing »

the ventilation fan is intermittently making loud noises, sometimes pretty loud, sometimes ignorable. Even with bathroom door shut, it is not helping at all. JUST TOO LOUD! why should I need an earplug in a hotel? I called the reception and they just say this is normal and ask me to bear with it, even I change the room with still have the same problem. they don't care about it or really get someone to check the room out at all. this is really bullshitting! I've stayed in Ibis for several times, none of the rooms were like this one! Even if the sound is loud, as long as it's at a constant volume, I would think It won't be that much a worry. however it comes and goes at werid frequencies, gets super loud sometimes while relatively ok at other times. I ended up calling the reception for a second time, directly requesting a room switch. They gave me, but the trainee at the reception or the other guy staff were showing a cold face and asked no questions. The new room was quiet, as I expected. Only room 429's ventilation fan problem! I will not stay at IBIS any more. this ruined all my good impressions with this hotel .

Laguete J. V. A. Couples - 14/07/2018 AccorHotels certified review
« Mr Alain L. »

I am not satisfy because when I check in I learn that I have to pay for parking. I was astonish, beacause every hotel I was before ,parking is free for any person who has reserve for room for fews days.

Anonymous Business - 13/07/2018 AccorHotels certified review
« Consistent. Clean. Value for money »

Consistent value and friendly staff. Only issue this time was the room temperature- too hot - 25C - unable to lower temp - switched off aircon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RONALD K., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siobhan Front Office Team Leader

Jack T. Solo - 13/07/2018 AccorHotels certified review
« An enjoyable and satisfying experience. »

This is my third stay at this property, and as usual I found it to be a positive experience. THe room was clean and the service very good. The bed was comfortable and I could not fault the facilities. Wokks restaurant serve good value meals.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jack, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa Librayana Front Office Manager

Nicola Solo - 12/07/2018 AccorHotels certified review
« Comfortable »

Nice welcome, good bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa Librayana Front Office Manager

Jill Families - 12/07/2018 AccorHotels certified review
« It got better the longer we stayed. »

At first I was a bit frustrated as I had requested for a twin room, not a queen bed, as offered though travelzoo. I felt this was held against me when I explained I had already requested for a twin room. The following day we were able to move which was much better, my daughter and I enjoyed our time in ibis and would come back and stay again.

Sam Y. H. Business - 12/07/2018 AccorHotels certified review
« Superb! »

I was truly amazed by the experience that I had. Although I was charged with AUD25 to have an early check-in, the money was still worth it because the staff were helpful and the place was comfortable. I had a splendid experience in communicating my concerns to the staff especially with regards to directions to the nearest convenience stores and also transportation issues considering my lack of knowledge of the region as I come from overseas which is Malaysia. The room was very comfortable and I was able to adjust the temperature fairly well. On the other hand, I was always greeted with a well kempt bedroom which goes to show the efficiency shown by the hotel staff in keeping the bed and the room neat. I will definitely return to this hotel if I ever come back to Melbourne for a visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melisa Librayana Front Office Manager

Laurel C. Solo - 11/07/2018 AccorHotels certified review
« Wonderful spot to stay for short visits to Melbourne »

Ibis Swanston St just seems to get better each time I stay. Again the room was wonderful clean and nice and warm when I arrived. The staff were friendly. The buffet breakfast has changed and I was impressed with the layout and the food available. Coffee machine was a challenge for me but the chef kindly helped me out until I could actually manage it myself. Ibis Swanston St is in a fantastic location. Walking distance to the city and with a tram stop virtually just out the door. Will definitely be staying again and recommending to friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurel, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa Librayana Front Office Manager

Anonymous Friends - 10/07/2018 AccorHotels certified review
« Value for money »

Good prompt checkin. Rooms are very small, but clean, tidy, modern and fresh. The bed however was poorly made up. I suspect this partly because there is insufficient space on the window side of the bed as the rooms are so small. Our friends in the room next to us had the same complaint. Also, when requesting extra pillows, only one was available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maxine, Thank you for taking the time to tell us about your experience at the ibis Melbourne Swanston Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melisa Librayana Front Office Manager

Anonymous Business - 09/07/2018 AccorHotels certified review
« Good Experience »

Flashing light bulb in room caused annoyance. Half Eaten Sandwich left in Fridge from previous guest. Bed Comfortable. Bathroom Clean

Pamlia W. Couples - 09/07/2018 AccorHotels certified review
« It was Cosy, Comfortable, and enjoyable, »

On arrival staff were friendly & very helpful. We needed extra pillows as the ones that were there were to flat for our comfort. It took one day to get the pillows. Breakfast was good with pleasant staff there as well. We normally stay in the CBD and decided on a change and it was so nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamlia, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa Librayana Front Office Manager

Ks Couples - 09/07/2018 AccorHotels certified review
« Nice stay »

Very nice stay. Rooms were ckean and had all items that needed. Fast check in and out. Free wifi was good and fast. Breakfast was good with a few nice options. Staff were very helpful, especially the manager Siohban who gave lots of advice to us. Will stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear KS, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa Librayana Front Office Manager

Dona Couples - 09/07/2018 AccorHotels certified review
« Good location and price »

Friendly and helpful staff. Location and price was good. Room size was as expected. Small and cosy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dona, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa Librayana Front Office Manager

Business - 09/07/2018 TripAdvisor review
« Very good location, excellent value »

The location of the hotel is good (close to Melbourne Central station, 10 minute walk to Carlton restaurants), the rooms are standard Ibis - smallish but clean and comfortable, and the prices are usually very good. The only problem I had was a group of tourists that kept wandering in and out of their rooms, letting their doors shut behind them and talking in the corridor until well after midnight; I can't blame the hotel for this.

Jaymie H. Solo - 07/07/2018 AccorHotels certified review
« It’s was great! »

Great room cleaning service. Quiet and friendly hotel stay. Reception staff are super friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jaymie, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa Librayana Front Office Manager

Sunnie W. Couples - 06/07/2018 AccorHotels certified review
« the room was clean, compact and functional »

Staff were efficient and cheerful. The package was exceptionally well priced. The places we needed to visit were easily reached on public transport with a stop 100 metres away. While comfortable to sleep in, the bed was difficult to access from the side 20 cms from the wall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sunnie, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Melisa Librayana Front Office Manager

Christine R. Families - 06/07/2018 AccorHotels certified review
« Short stay. Comfortable and enjoyable. »

Quiet, clean and convenient for my stay at this time. Thank you everyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melisa Librayana Front Office Manager

N. Friends - 06/07/2018 AccorHotels certified review
« Affordable but lovely »

Really great! Nice room for the price, reasonable size. Lady at the front desk was amazing and allowed us to check in a bit earlier as I was a member, which we were super happy about. We got the promotional $1 breakfast! Amazing! Simple breakfast but hit the spot. Awesome location. One of the lifts was down, I didn’t mind but some other visitors were annoyed by it. Overall really enjoyed it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear N., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa Librayana Front Office Manager

Peter H. Business - 05/07/2018 AccorHotels certified review
« Still being Updated........ »

Hi, was a little disappointed as Hotel still in final stages of reno's with my room incomplete, no fridge, ironing board and overall room very cramped, with no real space to provide for baggage.

Paul J. Solo - 04/07/2018 AccorHotels certified review
« The Hotel Manger Failed with Travelzoo redemptions. »

I actually liked the location and room but was let down by reception and the manger. Booked through Travelzoo. *Arrived at hotel and they could not find booking.Got that sorted. *I extended my stay and when I asked for my 187ml bottle of wine and was told no,because I had not booked with Travelzoo which I had.It was was humiliating to be told no. *On last day I confirmed with hotel I had a 1pm checkout.Then at 1220pm a manager and another knocked on my door and told me checkout was 10am and should be out of the room.This manger was really direct with telling me to leave.I explained I had a late checkout and he didn’t believe me. I then went down at 1230pm to reception to checkout and was left waiting for 10 mins. Left this hotel with a horrible and sad feeling.Never been treated like this before. Why wouldn’t the manger check with the reception that I had a late checkout before coming to my room? And yes I understand mistakes can be made.But when you have offers they need to be rewarded to guests who except them. I’m a Member of this hotel chain and I’m totally in amazement that I was treated so unfairly.Left like I was a criminal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL, Thank you for taking the time to tell us about your experience at the ibis Melbourne Swanston Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would appreciate it if you could provide more information on the person you came in contact with to ensure i speak with the correct staff (eg; name or description)? I appreciate this is more time out of your day, however the examples you provided do not align with my expectations from the staff to find a positive solution for our guests, especially our loyalty members. I am extremely disappointed we didn't pay more attention to identifying your booking and communication between departments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Naylor General Manager

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