ibis Melbourne Swanston Street Hotel 3 stars

TripAdvisor rating 4.0/5 1,027 reviews
ibis Melbourne Swanston Street
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+ 17 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Located on Melbourne CBD fringe with easy access to city free tram zone.

  • Free Wi-Fi from the moment you walk in to the hotel.

  • Queen Victoria Market, Melbourne Museum and Melbourne University are all a short stroll away.

  • ibis Melbourne Hotel also features a 24 hour reception and an on-site laundrette.

  • With locally brewed Wonder Kafe coffee explore this beautiful city in true Melbournian style.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINE AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Babysitting on request
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Melbourne Swanston Street

609 Swanston Street
Carlton
3053
melbourne
australia

Tel: +61393473027

Fax: (+61)393473027

Contact email

Check-in from 14h00

Check out up to 11h00

  • Tram stop No 4 on Swanston St :   Tram No:3a, 5, 6 Cnr Swanston St/Queensberry St

  • By plane

    TULLAMARINE AIRPORT At 21km / 13.05 miles - Shuttle paying

  • By train

    MELB CENTRAL At 0.8km / 0.5 miles

GPS :-37.804024, 144.963084

Our accommodations

Standard Room 1 Queen Bed

  • Max. number of persons: ‌2
  • Area: From 14
  • Views: City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room 2 Single Beds

  • Max. number of persons: ‌2
  • Area: From 14
  • Views: City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

Lunch

06:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Wokks Thai Restaurant

Type of cuisine: null

Asian-Fusion food specialists in the heart of Carlton's university precinct. Cuisines include - Thai, Malaysian and Singaporean fusion delicacies

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ibis Melbourne Swanston Street B

Photo non contractuelle / Strictly non binding

Enjoy a drink or two at the hotel before you head-out to face the chilly winters of Melbourne. Managed by Wokks, the bar serves drinks from 5:00pm onwards daily until late.

Our guest reviews for
ibis Melbourne Swanston Street

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

3,791 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,027 reviews

Simple but practical

Customer review rating 4.1/5

Sam Solo - 09/07/2019 AccorHotels certified review

Cleanrooms, easy check in, opening windows

Dear Sam, Thank you for staying with us at ibis Melbourne Swanston Street during your recent visit to Melbourne. It was indeed a pleasure having you with us. I am delighted to read that you were pleased with your stay. I look forward to welcoming you back in the future. Warm regards, Sam Assistant Manager

do not expect clean room or thoughtfull staff

TripAdvisor rating 4.0/5

yongwooncho Business - 09/07/2019 TripAdvisor review

I had to change the room 4 times due to dirty room. Only execute was outsourced cleaning. One staff kept mentioned wrong thing, never remember the customer - where to book, what was the concern why I am changing the room.

Disappointed

Customer review rating 4.1/5

Richard Families - 08/07/2019 AccorHotels certified review

The room was tiny and noisey and as an Accor member the gift of 2 very ordinary looking apples at checkin was disappointing.

Disappointing I was told parking was booked to get there and be told to find a park on street

Customer review rating 4.1/5

Cassy Couples - 08/07/2019 AccorHotels certified review

Disappointing I was told parking was booked to get there and be told to find a park on street Buffet breakfast was horrid to say the least Really disappointing as it was our first night away from our kids in over a year

Excellent.

Customer review rating 4.1/5

Anonymous Solo - 07/07/2019 AccorHotels certified review

Being a budget hotel i would say my expectaions was exceeded .What a friendly and accomodating team, nothing was a stress to ask from everyone i interacted with;) Ken was a star made my entire stay memorible ,not to forget very convenient location near to several attractions spots .

Dear Eunice, Thank you for taking the time to review your recent stay at ibis Melbourne Swanston Street. It is always a great pleasure to receive positive feedback. I am delighted to read that our team were friendly and helpful, as we strive ourselves to provide distinctive services to our guests. Your recognition to our services will definitely inspire us to deliver service excellence to every guest continuously. I definitely pass on your feed back to Ken and rest of the team. On behalf of the team, we look forward to welcoming you back to ibis Melbourne Swanston Street. Sincerely, Sam Assistant Manager

Very clean, warm and welcoming

Customer review rating 4.1/5

Donna K. Families - 07/07/2019 AccorHotels certified review

Was very enjoyable. Lovely little room. It was very clean. Only fault would be that the heating kept going up to 23 degrees on high. No matter if I turned it down or off it still found it's way back there and was a little too warm for us.

Dear Donna, It was indeed a pleasure having you with us. I am delighted to read that you were pleased with your stay. Please accept my apologies for the heating issue. Probably, it was set at that temperature. Our friendly team at reception is more than happy to help if there is any issue with air conditioning system. Once again, I am sorry for any inconvenience caused and looking forward to welcoming you in the near future. Sincerely, Sam Assistant Manager
Customer review rating 4.1/5

Anonymous Business - 07/07/2019 AccorHotels certified review

Room 531 is the worst hotel room I have seen in my entire life. The room had a shared door with the next room. It was like staying with strangers in the same room. Bathroom was smelling too bad. Towels were old and yellow. In short other than its locations this is the worst hotel.

Dear UMUT, Thank you for taking the time to tell us about your experience at the ibis Melbourne Swanston Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I appreciate our hotel may not be for everyone, however i do feel our rooms are modern and clean. We could not find a yellow towel in the room however have flagged it with our linen company just in case something slipped through. Many hotels have an interconnecting door to allow larger families to expand their space, while it is not to your liking, it is secure. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Regards Chris. Chris Naylor - General Manager ibis Melbourne Swanston Street website: http://ibishotel.melbourne/
Customer review rating 4.1/5

Aaron B. Couples - 07/07/2019 AccorHotels certified review

Amazing. Easy check in comofrtable

Dear Aaron, Thank you for staying with us at ibis Melbourne Swanston Street during your recent visit to Melbourne. It was indeed a pleasure having you with us. I am delighted to read that you were pleased with your stay. I look forward to welcoming you back in the future. . Sincerely, Sam Assistant Manager

friendly and welcoming

Customer review rating 4.1/5

Brian Families - 06/07/2019 AccorHotels certified review

Great friendly staff. Great location. Rooms a bit on the small side.

Dear BRIAN F., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mack Assistant Manager

Perfect

Customer review rating 4.1/5

Julie T. Families - 05/07/2019 AccorHotels certified review

It was close to my required point Clean Staff to happy to help with anything

Dear JULIE T., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mack Assistant Manager

Very good

Customer review rating 4.1/5

Anonymous Solo - 05/07/2019 AccorHotels certified review

Clean, quiet, bright, contemporary room

Dear TARIK O., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mack Assistant Manager
Customer review rating 4.1/5

Sam Business - 04/07/2019 AccorHotels certified review

lovely staff, facilities are good - room was a bit too hot

Dear SAMANTHA H., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Mack Assistant Manager

Convenient location, comfortable bed, very clean amenities

Customer review rating 4.1/5

Lisa Solo - 02/07/2019 AccorHotels certified review

Check in easy and quick, room very comfortable. Lovely and clean.

Dear Lisa, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we look forward to welcoming you back to ibis Melbourne Swanston Street. Sincerely, Sam Assistant Manager

Quick stay clean purposeful room

Customer review rating 4.1/5

Anonymous Couples - 02/07/2019 AccorHotels certified review

Great for well priced overnight stay

Dear Lynette, Thank you for choosing ibis Melbourne Swanston Street during your recent visit to Melbourne. I look forward to welcoming you back in the future. Sincerely, Sam Assistant Manager

I travelled with a team and there seemed to be something wrong with just about everyone's room over teh duration of the stay!

Customer review rating 4.1/5

Z Business - 01/07/2019 AccorHotels certified review

We found many negative issues with our rooms such as heating not working correctly, rooms werent cleaned well (there was rubbish on my floor when i first checked in), electricity didnt work in some powerpoints, the manhole in the bathroom fell in on one of my coworkers while he was using the bathroom and he had to be relocated etc. Was a constant run of problems....

Overall everything was great.

Customer review rating 4.1/5

Anonymous Families - 01/07/2019 AccorHotels certified review

Staff were very accommodating. The room was clean and tidy. Overall had nothing to complain about.

Dear Karene, Thank you for taking the time to review your recent stay at ibis Melbourne Swanston Street. It is always a great pleasure to receive positive feedback. I am delighted to read that our team were accommodating, as we strive ourselves to provide distinctive services to our guests. Your recognition to our services will definitely inspire us to deliver service excellence to every guest continuously. On behalf of the team, we look forward to welcoming you back to ibis Melbourne Swanston Street. Sincerely, Sam Assistant Manager

provided all the necessary requirments of a short stay

Customer review rating 4.1/5

Anonymous Business - 01/07/2019 AccorHotels certified review

provided all the necessary requirments of a short stay- did get noisy some evenings in the halls.

Dear Sandra, Thank you for taking the time to review your recent stay at ibis Melbourne Swanston Street. It is always a great pleasure to receive positive feedback. I do sincerely apologize about the noise. On behalf of the team, we look forward to welcoming you back to ibis Melbourne Swanston Street. Regards, Sam Assistant Manager

Was very unimpressed with the standard of cleaning/noise!

Customer review rating 4.1/5

Hbj Business - 30/06/2019 AccorHotels certified review

i didn't sleep at all due to the noise from people in hallways/neighbouring rooms. Cleanliness of rooms was not to standard, heating didn't work and the light from street lights outside was constantly visible around the outside of the curtains.

Dear Harriet, Thank you for taking the time to tell us about your experience at the ibis Melbourne Swanston Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have tried our utmost to contain the school group that was staying at the time, in cooperation with their teachers. Sorry this was not sufficient. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ken Front Office Manager

Friendly, helpful

Customer review rating 4.1/5

Chuan L. Business - 27/06/2019 AccorHotels certified review

Very friendly service, front desk lady was very helpful and provided all essential information.

Dear L., Thank you for taking the time to review your recent stay at ibis Melbourne Swanston Street. It is always a great pleasure to receive positive feedback. I am delighted to read that our team were friendly and helpful, as we strive ourselves to provide distinctive services to our guests. Your recognition to our services will definitely inspire us to deliver service excellence to every guest continuously. On behalf of the team, we look forward to welcoming you back to ibis Melbourne Swanston Street. Sincerely, Sam Assistant Manager

Underwhelming

Customer review rating 4.1/5

Trevor Business - 25/06/2019 AccorHotels certified review

Uncomfortable bed and smelly toliet. Buffet breakfast was 2/10. Terrible. Was not kept stocked and was untidy and not appetising.

Dear Trevor,, Thank you for taking the time to tell us about your experience at the ibis Melbourne Swanston Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sam Assistant Manager
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