ibis Melbourne Swanston Street Hotel 3 stars

TripAdvisor rating 4.0/5 1,041 reviews
ibis Melbourne Swanston Street
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+ 17 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Located on Melbourne CBD fringe with easy access to city free tram zone.

  • Free Wi-Fi from the moment you walk in to the hotel.

  • Queen Victoria Market, Melbourne Museum and Melbourne University are all a short stroll away.

  • ibis Melbourne Hotel also features a 24 hour reception and an on-site laundrette.

  • With locally brewed Wonder Kafe coffee explore this beautiful city in true Melbournian style.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINE AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Babysitting on request
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Melbourne Swanston Street

609 Swanston Street
Carlton
3053
melbourne
australia

Check-in from 14h00

Check out up to 11h00

  • Tram stop No 4 on Swanston St :   Tram No:3a, 5, 6 Cnr Swanston St/Queensberry St

  • By plane

    TULLAMARINE AIRPORT At 21km / 13.05 miles - Shuttle paying

  • By train

    MELB CENTRAL At 0.8km / 0.5 miles

GPS :-37.804024, 144.963084

Our accommodations

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 14
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV

Standard Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 14
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV

Our restaurants and bars

Lunch

06:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Wokks Thai Restaurant

Type of cuisine: null

Asian-Fusion food specialists in the heart of Carlton's university precinct. Cuisines include - Thai, Malaysian and Singaporean fusion delicacies

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ibis Melbourne Swanston Street B

Photo non contractuelle / Strictly non binding

Enjoy a drink or two at the hotel before you head-out to face the chilly winters of Melbourne. Managed by Wokks, the bar serves drinks from 5:00pm onwards daily until late.

Our guest reviews for
ibis Melbourne Swanston Street

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

3,987 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,041 reviews

Room kept clean, would have liked handheld shower and some hanging space for clothes.

Customer review rating 4.1/5

Anonymous Friends - 11/10/2019 AccorHotels review

Our whole experience was good except for breakfast which was always the same and most times things were missing by 8 o’clock, e.g. yogurt , fruit, croissants. The desk staff were very friendly and helpful.

Is she the best?

Customer review rating 4.1/5

Joel I. Solo - 11/10/2019 AccorHotels review

Thank you ibis for your services, starts from my checkin in, duration of my stay and also to thr checking out. The place is quite, serene and the quality of the rooms were a surprise for a 99 dollars a night. The quality of the rooms were above my expectations. I am.a student on a 3.day research tour to Melbourne and i find the locals very close to ibis swanston st and were all walking distances. Good services demands good excessible food on demand- found that next door and i didnt spend alot of time looking for a goo meal.and friendly people. Wifi.services too even though were standard but they were better than what i get here In SA. All.in all, a wonderful M3lbourne experience for me and your fri3ndly staff were will me all the way. Thank you guys. Ibis Swanston street? Yes she is the best.

Our stay at Ibis, Melbourne

Customer review rating 4.1/5

Anonymous Families - 10/10/2019 AccorHotels review

As we drove up the lane towards the hotel we saw graffiti all over the walls, rubbish on the ground and all in all a very rough looking area. I was thinking what poor bugger is staying in this area and then the driver called us up, I couldn't believe it. The next disappointing thing was the impersonal neutral attitude from the desk clerk. Don't get me wrong, they did their job but they certainly didn't go out of their way to make me feel welcomed and a special guest as all hotels should do for all guests. The pièce de résistance was the very disappointing size of the room. The closet was a space on the wall by the bathroom with coat hangers on a hook, not a closet at all. As an adult I found it rather insulting to have 2 single beds in the room, I am not a child and I haven't slept in a single bed for years. I thought twin share would have at least one double or queen size bed available. Having said that it was very tidy and presentable it just lacked a little finesse.

Nice place for a short stay!

Customer review rating 4.1/5

Alyssa Solo - 09/10/2019 AccorHotels review

I came over just for the weekend and wanted a place close to the CBD that wasn’t massively expensive to stay. Ibis matched this well! Only complaint would be, I bought a bottle of wine from Reception and was given some cheap, tiny plastic water cups for it. Even a plastic wine glass would’ve been better. Some different tea varieties in the room (not just black tea,) would’ve been a nice touch too.

Simple and convenient

Customer review rating 4.1/5

Jk Couples - 09/10/2019 AccorHotels review

Nice and simple

Missing care

Customer review rating 4.1/5

Jose Couples - 07/10/2019 AccorHotels review

The Hotel, besides new, is not well maintained/ managed. It is missing care with the details - ensure that apartments are properly cleaned, dead plants in the Hotel entrance and the breakfast do not follow Accor standards The breakfast was really bad, not well prepared and not sufficient quantity - the last day breakfast (Saturday - Oct 4) at 8:30 was missing bread, eggs, fruits... and a lot of guests to take breakfast.

negative experiences

Customer review rating 4.1/5

Anonymous Families - 06/10/2019 AccorHotels review

My daughter and I had several rather negative experiences with Ibis Hotel when I visited her in Melbourne from 28/9 to 4/10. First, upon our checking into the hotel, the staff member provided us with keys to a room that was already occupied. This resulted in us walking in on an elderly lady who had already unpacked, who was thankfully very understanding of our situation and intrusion. I sincerely feel that such a mistake is not excusable, as my daughter and subsequently felt quite unsafe in our rooms, because we were worried that a similar mistake would result in us being walked on as well. Subsequently, I experienced negative service attitudes from the staff members, most memorably when I attempted to change my money to do laundry. I received a dismissive attitude from the staff member at the counter then, who simply waved off my request as he was answering the phone, instead of informing me that he would be with me when possible. I understood that he was busy in that situation, but felt that he could have handled it better as his response came across as rather impolite, haughty and inattentive. I believe such behaviour is unbecoming of someone working in a service industry. However, our most negative experience with your hotel was when your cleaning staff accidentally threw away a bag from our room that contained items belonging to us. My daughter and I returned to our room on 2/10 to discover that a brown paper bag we had had was missing. This brown paper bag contained several bottles of eucalyptus oil I had purchased, as well as empty but brand new travel-size bottles. I had also been keeping my receipts, which I had intended to use to claim tax at the airport, in that bag. The bag was not placed near our rubbish bin, nor was it folded in a way that indicated that it was not in use. Upon discovering that the bag was missing, I reported the incident to the receptionists. My daughter and I sincerely believe that this was not an issue of theft, as there were other valuable items in our room that were left untouched. We sincerely believed that this was just an honest accident, and did not want any of the cleaning staff to be fired or punished over this. We let the counter staff know as such, and my daughter told them that it was alright if the items could not be retrieved. However, I feel that the response from your staff came across as dismissive as best. We were thanked for our understanding, with no further follow up after your staff let us know that they failed to retrieve the items. While I understand that an honest mistake was made, I felt that there was no accountability for your staff's actions, nor was there much effort to take on responsibility. Although the items in the bag were altogether not extremely valuable, they were still of monetary value to myself, and I would've appreciated any effort at some form of compensation from your staff, monetary or not. Ultimately, having worked in the service industry myself, I believe that it is the responsibility of hotel staff to offer polite, professional service, while being responsible for people who enter their doors and place their trust in the hotel staff's hands. In these aspects, I feel quite disappointed in my experiences with Ibis Hotel during my stay. Although I had initially booked a stay with Ibis for December, when I will be visiting again, I decided to cancel my booking in favour of another hotel. Nonetheless, I sincerely hope that the feedback provided will be helpful to your hotel, as I believe that members of the service industry should continuously strive for improvement.

Noisy, sub par.

Customer review rating 4.1/5

Dale Couples - 06/10/2019 AccorHotels review

We had a room opposite the lifts. We spent the night being awoken by the dinging from it. We were unable to control the temperature in the room, so spent the night also tossing and turning in the heat. There was a piece of washi tape on the wall, as well as a big black looking booger? I asked the receptionist for earplugs but they don't have any, which surprised me since they would surely know how many rooms are very close to the elevator. She didn't even offer any other information on where I could find some close by.

Very good service at reception, comfortable bed and good shower so our stay was most enjoyable.

Customer review rating 4.1/5

Linda Couples - 06/10/2019 AccorHotels review

As always staff were helpful, polite and efficient with little time waiting for service. Room was clean and well presented and although small more than adequate for our stay. The measure of a good room for me is the shower and I was very happy with the easy to adjust water temperature, the water flow and the shower spread.

Dear LINDA P., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mack Assistant Manager

Fine

Customer review rating 4.1/5

Nicole Solo - 05/10/2019 AccorHotels review

The location is great - though it’s one stop outside of the free tram zone, it’s still very easy to get around the city. Great cafes nearby and close to the Victoria Market. The staff were friendly and helpful. The room was small, but sufficient seeing as I was travelling alone. The one let down was the housekeeping. I first noticed that the bathroom was rather dirty, and then later in the evening I noticed that the bed was made terribly - the bottom sheet was far too small for the mattress and there was no top sheet. There were also blood stains on the mattress protector (which I saw because I had to remake the bed because of the sheet situation). It was cheap, so I guess I can’t expect too much, but I really think that the housekeeping needs attention.

Customer review rating 4.1/5

Dale F. Solo - 01/10/2019 AccorHotels review

Nice room but small. soap was not replaced daily. face washer left hanging in shower. same sheet stayed on bed for a number of days. staff are very nice. wifi did not connect,

Dear Dale f., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mack Assistant Manager

Good apart from the bed

Customer review rating 4.1/5

Judy S. Couples - 01/10/2019 AccorHotels review

Terrific service, friendly people. The queen size bed mattress needed replacing, it was a hammock and uncomfortable for two people.

Dear SEAN L., Thank you for taking the time to tell us about your experience at the ibis Melbourne Swanston Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mack Assistant Manager

Excellent stay

Customer review rating 4.1/5

Susan Families - 30/09/2019 AccorHotels review

Room was comfortable and clean with every facility I needed and staff were helpful

Dear SUSAN K., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mack Assistant Manager

Very comfrotable, quiet and clean room

Customer review rating 4.1/5

Lea D. Business - 30/09/2019 AccorHotels review

Relaxing, quiet and comfortable.

Dear LEA D., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Nimisha

Seemless, smooth, practical and pleasant

Customer review rating 4.1/5

Paul J. Business - 29/09/2019 AccorHotels review

Great value for money

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nimisha

What a great hotel!

Customer review rating 4.1/5

J T. Couples - 29/09/2019 AccorHotels review

A very enjoyable stay where the friendliness and helpfulness of the staff was the highlight. Room are small but they are comfortable. The beds are firm and really comfortable, and the shower is fantastic! I was very satisfied and would highly recommend staying here if the location suits you.

Dear JOSHUA T., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nimisha

comfortable stay

Customer review rating 4.1/5

Steph Couples - 29/09/2019 AccorHotels review

Friendly greeting at reception, the room is small 'ish' but we had everything we need. No complaints, will definitely stay again.

Dear KAMANI P., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nimisha

I had a great reunion with friends.

Customer review rating 4.1/5

Happy G. Friends - 29/09/2019 AccorHotels review

Neat, tidy, well located.

Dear ROXANNE H., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Nimisha

Lovely

Customer review rating 4.1/5

Laura R. Families - 29/09/2019 AccorHotels review

Lovely staff, nice rooms

Dear Guest, Thank you for the great review of our hotel and staff ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nimisha

Clean neat tidy and no fuss relaxing stay

Customer review rating 4.1/5

Ken Couples - 26/09/2019 AccorHotels review

Room and amenities were excellent. Find the checking in and checking out process to be Slow and unnecessary and this should be improved

Dear Ken, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. I am glad to read that you liked our modern rooms and the amenities. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope to welcome you back in the future with a better service. Sincerely, Assistant Manager
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