ibis Melbourne Swanston Street Hotel 3 stars

TripAdvisor rating 4.0/5 1,032 reviews
ibis Melbourne Swanston Street
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+ 17 Services
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Room 1

Number of guests
Children's age
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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Located on Melbourne CBD fringe with easy access to city free tram zone.

  • Free Wi-Fi from the moment you walk in to the hotel.

  • Queen Victoria Market, Melbourne Museum and Melbourne University are all a short stroll away.

  • ibis Melbourne Hotel also features a 24 hour reception and an on-site laundrette.

  • With locally brewed Wonder Kafe coffee explore this beautiful city in true Melbournian style.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINE AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Babysitting on request
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Melbourne Swanston Street

609 Swanston Street
Carlton
3053
melbourne
australia

Tel: +61393473027

Fax: (+61)393473027

Contact email

Check-in from 14h00

Check out up to 11h00

  • Tram stop No 4 on Swanston St :   Tram No:3a, 5, 6 Cnr Swanston St/Queensberry St

  • By plane

    TULLAMARINE AIRPORT At 21km / 13.05 miles - Shuttle paying

  • By train

    MELB CENTRAL At 0.8km / 0.5 miles

GPS :-37.804024, 144.963084

Our accommodations

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 14
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV

Standard Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 14
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV

Our restaurants and bars

Lunch

06:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Wokks Thai Restaurant

Type of cuisine: null

Asian-Fusion food specialists in the heart of Carlton's university precinct. Cuisines include - Thai, Malaysian and Singaporean fusion delicacies

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ibis Melbourne Swanston Street B

Photo non contractuelle / Strictly non binding

Enjoy a drink or two at the hotel before you head-out to face the chilly winters of Melbourne. Managed by Wokks, the bar serves drinks from 5:00pm onwards daily until late.

Our guest reviews for
ibis Melbourne Swanston Street

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

3,869 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,032 reviews

Great service, great location

TripAdvisor rating 4.0/5

compositiondept Solo travel - 16/08/2019 TripAdvisor review

Had a 7 night stay at the Ibis Swanston. Customer service was always friendly, room was always super clean and the overall experience was great. Bed is super comfy, hadn't had a nice sleep in months until then! Keep up the great work.

Well located hotel with comfortable and clean rooms

Customer review rating 4.1/5

S. G. Families - 15/08/2019 AccorHotels review

I enjoyed my stay and the staff were very helpful. Perfect location

Dear Soghi, Thank you for staying with us at ibis Melbourne Swanston Street during your recent visit to Melbourne. It was indeed a pleasure having you with us. I am delighted to read that you were pleased with your stay. I look forward to welcoming you back in the future. Sincerely, Sam Assistant Manager

Good

Customer review rating 4.1/5

Vicki Families - 15/08/2019 AccorHotels review

Was happy with the overall experience however there is room for improvement

Dear Vicki, Thank you for choosing ibis Melbourne Swanston Street during your recent visit to Melbourne. It was indeed a pleasure having you with us. I am pleased to hear that you enjoyed staying with us. I look forward to welcoming you back in the future. Sincerely, Sam Assistant Manager

Lovely staff, perfect size room

Customer review rating 4.1/5

Amber Solo - 13/08/2019 AccorHotels review

I felt comfortable and happy staying here, and will be back.

Dear Amber, Thank you for choosing ibis Melbourne Swanston Street during your recent visit to Melbourne. It was indeed a pleasure having you with us. I am pleased to hear that you enjoyed staying with us. I look forward to welcoming you back in the future. Sincerely, Sam Assistant Manager

Excellent, more convenient than I thought.....

Customer review rating 4.1/5

Philip P. Families - 12/08/2019 AccorHotels review

It was a good experience. Staff were friendly and helpful and the hotel was in a close convenient location. Will stay again when travelling to Melbourne. So much better than driving all the way home in the evening or early morning.

Dear Philip, Thank you for taking the time to review your recent stay at ibis Melbourne Swanston Street. It is always a pleasure to have member in house. I am very pleased to hear that you enjoyed staying with us and will definitely pass on the great feedback to the rest of my team. On behalf of the team, we look forward to welcoming you back to ibis Melbourne Swanston Street. Sincerely, Sam Assistant Manager

Overall good experience

Customer review rating 4.1/5

Kirsty Couples - 12/08/2019 AccorHotels review

Concierge staff were nice and very friendly. Room was very small but that was okay as it was only an overnight stay. I would definitely prefer a bigger room if I was to stay any longer than one night. Only one pillow as well which I found odd as most other hotels have two. There were no other pillows stashed anywhere in the room so I had to roll my towel up to put underneath the single pillow. Other than that the stay was quite enjoyable and I will return if I’m in the area again.

Dear Kirsty, Thank you for choosing ibis Melbourne Swanston Street. I do appreciate your feedback. Our friendly team at reception is always available to provide guests with extra pillows. We will update your preference to make sure putting extra pillows in your room before arrival. We look forward to welcoming you back in the future. Sincerely, Sam Assistant Manager

Great location

Customer review rating 4.1/5

Lynne S. Business - 12/08/2019 AccorHotels review

Hi thank you for your service during my stay. The team at the front desk were extremely helpful and very friendly. The only disappointment was the cafe in the foyer or no availability to use Accor membership discounts on food. The location was great - easy access to the trams, CBD and Queen Victoria Markets. It will be much better once the building next door is complete

Dear Lynne, Thank you for choosing ibis Melbourne Swanston Street during your recent visit to Melbourne. It is always a pleasure to have member in house. I am very pleased to hear that you enjoyed staying with us. On behalf of the team, we look forward to welcoming you back to ibis Melbourne Swanston Street. Sincerely, Sam Assistant Manager

Great

Customer review rating 4.1/5

Jj Couples - 12/08/2019 AccorHotels review

It was really good.

Dear Jacinta, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Assistant Manager

Rooms are small and a little loud, but have everything you need

Customer review rating 4.1/5

Anonymous Business - 10/08/2019 AccorHotels review

Got back at about 9pm, had a shower and then realised my TV didn't work, thank you to reception who came up promptly (despite me being in PJs :-0) and fixed it. Was not able to watch the morning news the next day though because I could not turn it back on myself. I travel for work to Melbourne a lot this year, staying in multiple venues across the weekend before flying back Sunday night for a week of work. I will be doing this for the next 18 months - so some peace and quiet is crucial in a hotel for me. It seems the ibis have really crammed the rooms in. The walls are thin and when the heavy doors close on any part of your corridor they wake you up. The noise on this particular night of my first stay with the school group, and late night drinkers on the street, was also very loud.

Ok I suppose

Customer review rating 4.1/5

Carolyn D. Families - 10/08/2019 AccorHotels review

A pill was under the bed, thankfully I found it before my child! A rotten apple on floor. Complimentary breakfast was unavailable at 9.30am ate at ibis restaurant....McDonalds has better quality!! Absolutely tiny rooms, poorly lit, no cupboards, upgraded to family room second night and everything was as above again! Won’t be returning in a hurry!!!!

Slightly disappointed with maintenance of property

Customer review rating 4.1/5

Anonymous Business - 08/08/2019 AccorHotels review

It is good value for money and most of the time the front desk staff is friendly and efficient. The cleanliness of my room 530 left much to be desired. It was clear that cleaning under and around the twin beds was not done properly. Huge amount of dust on the floor around the bed; massive flakes. Uncomfortable.

Dear Ronald, Thank you for choosing ibis Melbourne Swanston Street during your recent visit to Melbourne. I am sorry to read your comment about cleaning issue. My apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The issues have been address with our housekeeping team. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sam Assistant Manager

Average. First room poor. Staff great.

Customer review rating 4.1/5

Ashley Couples - 08/08/2019 AccorHotels review

The room i first got did not match photos of the room. The photos were corner rooms. I requested and got one of these the second night. Breakfast ok.

Dear Ashley, Thank you for choosing ibis Melbourne Swanston Street. It was indeed a pleasure having you with us. I am glad to read that you were happy with our corner room. We update your profile to make sure to book you in that type of room next time. I look forward to welcoming you back in the future. Sincerely, Sam Assistant Manager

convenient for my congress event

Customer review rating 4.1/5

Shawn Business - 07/08/2019 AccorHotels review

good

Dear Shawn, Thank you for choosing ibis Melbourne Swanston Street during your recent visit to Melbourne. It was indeed a pleasure having you with us. I am pleased to hear that you enjoyed staying with us. I look forward to welcoming you back in the future. Sincerely, Sam Assistant Manager

Convenient location n nice staff at the reception desk

Customer review rating 4.1/5

Pramesti Solo - 07/08/2019 AccorHotels review

It is close to the city and easy access to the tram. The room is small and efficient. The room is clean. The bathroom is bright and white colour. How to add the present point of staying to add my points?

Dear Pramesti, Thank you for choosing ibis Melbourne Swanston Street. I am glad to read that you found our location convenient and strategic. Your membership points are added after departure automatically. You can check your membership points via Accor App. On behalf of the team, we look forward to welcoming you back to ibis Melbourne Swanston Street. Sincerely, Sam Assistant Manager

very comfortable, modern, clean, tram at door to city or Brunswick, walk to library and baths, friendly staff

Customer review rating 4.1/5

Julie Solo - 06/08/2019 AccorHotels review

very very nice, super comfortable, lovely and clean, easy access to city with trams to brunswick, lovely friendly staff, will consider top of the city more often now

Dear Julie, Thank you for taking the time to review your recent stay at ibis Melbourne Swanston Street. It is always a great pleasure to receive positive feedback. I am delighted to read that our team were friendly and helpful, as we strive ourselves to provide distinctive services to our guests. Your recognition to our services will definitely inspire us to deliver service excellence to every guest continuously. On behalf of the team, we look forward to welcoming you back to ibis Melbourne Swanston Street. Sincerely, Sam Assistant Manager

Room was dusty with mould in the shower

Customer review rating 4.1/5

Robert Solo - 06/08/2019 AccorHotels review

The floor of the shower was also covered in footprints. Will never stay at an Ibis Hotel again.

Dear Robert, Thank you for taking the time to tell us about your experience at the ibis Melbourne Swanston Street. Please accept our apologies for the cleaning issues .At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sam Assistant Manager

Acceptable

Customer review rating 4.1/5

Sandra Friends - 06/08/2019 AccorHotels review

Staff were pleasant and the room as clean.

Dear Sandra, Thank you for staying with us at ibis Melbourne Swanston Street during your recent visit to Melbourne. It was indeed a pleasure having you with us. I am delighted to read that you were pleased with your stay. I look forward to welcoming you back in the future. Sincerely, Sam Assistant Manager

Great staff and convenient location.

Customer review rating 4.1/5

Julie Solo - 05/08/2019 AccorHotels review

I was happy my room was ready at 1pm. A very compact room suitable for 1 person. Good shower. Bed and pillows were good. Shame the doona under the lovely white linen was so dirty. Great to have a wake up call

Dear Julie, Thank you for taking the time to review your recent stay at ibis Melbourne Swanston Street. I am delighted to read that our team were friendly and helpful, as we strive ourselves to provide distinctive services to our guests. Your recognition to our services will definitely inspire us to deliver service excellence to every guest continuously. I do sincerely apologize about the cleanliness. The issue has been addressed with our housekeeping team. On behalf of the team, we look forward to welcoming you back to ibis Melbourne Swanston Street. Sincerely, Sam Assistant Manager

Central

Customer review rating 4.1/5

Anonymous Friends - 05/08/2019 AccorHotels review

Whilst having stayed here previously as an Accor Member, this stay was not the greatest.On checkin I was not reminded the accomodation included breakfast. I saw on checkout when I viewed the emailed invoice. As such not knowing I purchased breakfast elsewhere. Tv remote didn't work. Tv needed to be operated via switches on the side of the machine. Tv access was disabled on the second night and needed to be enabled by reception.

Dear Stephanie, Thank you for taking the time to tell us about your experience. It is always a pleasure having you at ibis Melbourne Swanston St. I am sorry that your experience did not meet your expectations this time; please allow me to express my sincerest apologies. The issues have been address with our team. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sam Assistant Manager

Great location!

Customer review rating 4.1/5

Carolina P. Solo - 05/08/2019 AccorHotels review

Great location, staff were very helpful, room was a bit small but only used for sleeping, bed was comfortable!

Dear Carolina , Thank you for choosing ibis Melbourne Swanston Street. I am glad to hear you found our location convenient and the team were friendly. I will share your great feedback with the rest of my team. On behalf of the team, we look forward to welcoming you back to ibis Melbourne Swanston Street. Sincerely, Sam Assistant Manager
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