ibis Melbourne Swanston Street Hotel 3 stars

TripAdvisor rating 4.0/5 1,014 reviews
ibis Melbourne Swanston Street
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Room 1

Number of guests
Children's age
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Hotel extras

  • Located on Melbourne CBD fringe with easy access to city free tram zone.

  • Free Wi-Fi from the second you walk in throughout the hotel.

  • Queen Victoria Market, Melbourne Museum and Melbourne University are all a short stroll away.

  • ibis Melbourne Hotel also features a 24 hour reception and an on-site laundrette.

  • With locally brewed Wonder Kafe coffee explore this beautiful city in true Melbournian style.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINE AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Babysitting on request
  • Boat excursions
  • Bicycles rental Nearby
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Melbourne Swanston Street

609 Swanston Street
Carlton
3053
carlton
australia

Tel: +61393473027

Fax: (+61)393473027

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    TULLAMARINE AIRPORT At 21km / 13.05 miles - Shuttle paying

  • By train

    MELB CENTRAL At 0.8km / 0.5 miles

GPS :-37.804024, 144.963084

Our accommodations

Standard Room 1 Queen Bed

  • Max. number of persons: x2
  • Area: From 14
  • Views: City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room 2 Single Beds

  • Max. number of persons: x2
  • Area: From 14
  • Views: City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

Lunch

06:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Wokks Thai Restaurant

Type of cuisine: null

Asian-Fusion food specialists in the heart of Carlton's university precinct. Cuisines include - Thai, Malaysian and Singaporean fusion delicacies

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ibis Melbourne Swanston Street B

Photo non contractuelle / Strictly non binding

Enjoy a drink or two at the hotel before you head-out to face the chilly winters of Melbourne. Managed by Wokks, the bar serves drinks from 5:00pm onwards daily until late.

Our guest reviews for
ibis Melbourne Swanston Street

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

3,643 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,014 reviews

Great proximity to the city

TripAdvisor rating 4.0/5

FellowTraveler474024 Friends getaway - 23/04/2019 TripAdvisor review

Basic but clean. Easy access to transport. did online check in to save time , and as recommended by the Accor site for priority service and speedy check in. However was questioned for 20mins by the officious reception staff, aggressive rude and very poor service. Wouldn't believe my printed confirmation or their own accor system which he clearly did not know what was on offer. Appalling. I understand a low price accommodation, with high traffic turnover would be tough at times, and staff would often be terribly busy, however the basics of customer service were clearly lacking, bordering on disdain. If you need somewhere reasonably priced with absolutely NO frills, with good access to the city then this is for you, however don't expect any sort of 'hospitality',or common courtesy, you won't get it here.

Clean, quiet, well located for the price and generally good value for money

Customer review rating 4.1/5

P. S. Solo - 18/04/2019 AccorHotels certified review

I wanted to do some family history work by visiting Melbourne General Cemetery and Carlton Ibis was perfectly located without being too far from the city centre. Room was perfect for my single stay though may have been a bit small if my wife was with me. Room and bathroom were very clean and the bed comfortable. Only real criticisms were 1) Reception desk wait was long on occasions as only one staff member even in peak periods of the day. 2) The scrambled eggs at breakfast were hard and chewy so I could not eat them (and I am rarely fussy having spent my youth at boarding school).

Very comfortable and clean

Customer review rating 4.1/5

Colleen Families - 18/04/2019 AccorHotels certified review

Great location and central to city.

Very good

Customer review rating 4.1/5

Anonymous Families - 18/04/2019 AccorHotels certified review

Staff were very polite. We had a problem with the air conditioner and they came and fixed it within a very short time.

Excellent

Customer review rating 4.1/5

Ollie Couples - 18/04/2019 AccorHotels certified review

Rooms were clean & staff helpful & friendly

Great Value for money

TripAdvisor rating 4.0/5

Nomad45817337124 Friends getaway - 17/04/2019 TripAdvisor review

Although the rooms are quite small (no chair, tiniest fridge I've seen) the beds are comfortable and the shower is beautiful, strong and warm. It was in a convenient location to the Royal Exhibition Buildings and Lygon Street with all the great restaurants. Also close to the Queen Victoria Markets

convenient, good value

Customer review rating 4.1/5

Anonymous Solo - 16/04/2019 AccorHotels certified review

Second time I have stayed and will again when I return to Melbourne next year

Double room too small for 2 people with view on a building site!

Customer review rating 4.1/5

Gaelle Families - 16/04/2019 AccorHotels certified review

We booked a double room for 2 people, however the room was so small that the queen bed had been pushed against the wall by the window, which means that to get in or out of bed, one person had to either climb on top of the other or crawled up or down... Finally we were on the 4th floor with a view of next door building site! Very disappointing...

Right up to expectation.

Customer review rating 4.1/5

Anonymous Couples - 15/04/2019 AccorHotels certified review

The staff were good, the room was good and servicing could not be faulted. My only suggestion would be that some plates and cutlery would have been handy.

Great stay

Customer review rating 4.1/5

Michelle Business - 15/04/2019 AccorHotels certified review

Lovely staff Nothing was a problem Great nights sleep

Very good, a little long booking in and lots of questions, but very thorough.

Customer review rating 4.1/5

Michelle Couples - 15/04/2019 AccorHotels certified review

Enjoyed our stay. Thank you.

fine

Customer review rating 4.1/5

Penny M. Solo - 15/04/2019 AccorHotels certified review

room clean comfortable centrally located to all I wanted to experience

Just out of necessity

Customer review rating 4.1/5

Krystal Couples - 15/04/2019 AccorHotels certified review

The room was ok, it appeared clean although we questioned if the bed had just been made or if the sheets were actually changed. The air conditioner didn't seem to work, the room was beyond hot and we barely slept but it served the purpose we booked for.

Customer review rating 4.1/5

Anonymous Families - 14/04/2019 AccorHotels certified review

In general heartists at the Front desk have been responsive to needs Check in was smooth .Initial room assigned on the first floor was getting food smell from outside.(110)The smell would stay in the room hence requested a room change the next day and I was assigned a room on the second floor(202). Amenities (soap shampoo conditioner) were set up for one person in 110 (one of each) .Being 2 persons in the room that was not sufficient.Ordered additional amenities at 6.45 am they arrived at 6.50. It is recommended that supplies are placed from start according to number of people in the room to avoid inconvenience of ordering . The coffee shop in the lobby was opening daily on different timings between 6am to 6.45 making it inconvenient to have a cup of coffee early.Equally it was closed after 5.30pm. Possibly as the restaurant and cafe are not run by the hotel there is no consistency to their service timings .This affects overall experience. Location is a major draw card close to the city and Lygon street.

A very convenient location and comfortable hotel.

Customer review rating 4.1/5

Alison Solo - 14/04/2019 AccorHotels certified review

My visit was comfortable with all the amenities I required and the room was in good condition.

Pleasant staff, close to venues we needed.

Customer review rating 4.1/5

Chris Couples - 14/04/2019 AccorHotels certified review

Most staff were friendly and polite. Joy (duty manager on Friday afternoon) was happy, calm, friendly and very helpful! Easy to have nice breakfast - friendly staff! Hotel close to all venues we needed. Expensive parking but great to be able to leave car there. Cleaning ok. Room temperature stuffy and hot - customer needs to be able to regulate room temp!!

Great friendly service

Customer review rating 4.1/5

Joshua T. Solo - 14/04/2019 AccorHotels certified review

Great friendly service, a few small issues with presentation details in the room and interface for air conditioning was a little hard to understand

Customer review rating 4.1/5

Laurel C. Solo - 14/04/2019 AccorHotels certified review

I was pleased to be close to the city and able to make use of free tram travel.

Great value for money on convenient location.

Customer review rating 4.1/5

Soniah Solo - 13/04/2019 AccorHotels certified review

Welcome by staff was excellent and the recommendation for restaurant (when I asked) was spot on. Room was modern and clean with comfy bed. Love that I could open the window if I wanted to. On site restaurant looked great when I went there for refreshments. Breakfast staff were very friendly and welcoming. Excellent service. Will definitely stay here again. And having the tram right outside the door is a huge plus.

Great location

Customer review rating 4.1/5

Fiona L. Friends - 13/04/2019 AccorHotels certified review

Everything is great, clean and tidy, however, the housekeeping didn’t lock the door properly for 2 days after cleaning, lucky that I do not have anything expensive left in the room when I am out to travel.

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