Hotel - ibis Melbourne Swanston Street
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Melbourne Swanston Street Hotel

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4.0/5 1,065 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • Complimentary wi-fi
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Breakfast
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • Complimentary wi-fi
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • TULLAMARINE AIRPORT
  • Reception open 24 hours a day
  • Check in to your room early!
  • Ironing room

Leisure and activities

  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 235 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Complimentary wi-fi
    • Opening windows
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.1/5 AccorHotels Rating Based on 1,903 reviews

Our guest reviews for ibis Melbourne Swanston Street

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,065 reviews
AccorHotels certified review
Pb Solo - 14/11/2017
« Not expensive but a little too minimalist »

The location is quite convenient and shuttle to Southern Cross station for the airport bus was handy. I have stayed in other Ibis hotels that offered better facilities. I would have preferred a carpeted floor and to have an iron and ironing board in my room. The proximity to Melbourne City Baths suited me and it was a good rate considering it was the Sunday before Melbourne Cup. The building site next door didn't bother me because I get up early but I think in the interests of fairness and good customer service it should be disclosed prior to taking bookings. It suited my situation for one night but I wouldn't recommend it or stay another time.

AccorHotels certified review
Pace Business - 14/11/2017
« Awesome »

Fuss free checkin and checkout process. Excellent customer service. Friendly front desk customer service. Love the location as it is central and you could basically travel every where you like from the hotel.

AccorHotels certified review
Casey L. Couples - 14/11/2017
« Good - only minor changes »

The good: The location was perfect, well priced, clean, modern and decent customer service The bad: The room had thin walls, we could hear neighbours, the hall and the construction site right next to our window that started early every morning. Also the bed was very hard and uncomfortable.

AccorHotels certified review
Mimi Families - 13/11/2017
« Convenient location »

The room was clean and comfortable. The bed could have been a little firmer and the pillows fluffier. I was a dissapointed during check-in that the staff did not tell me that I could check in ahead of 2 pm when the room was ready earlier. I waited at the lobby in front of her for about an hour when I had earlier tried to check in (at 9 am) when the room was not yet ready. Would probably stay there again as the location is less than 10 mins by foot to the cbd.

AccorHotels certified review
Divine Couples - 12/11/2017
« Satisfied »

Nice place

AccorHotels certified review
Billy R. Couples - 12/11/2017

room was like a dog house. no fridge or micro oven. overpriced for what you get

AccorHotels certified review
Jade Business - 12/11/2017
« Comfortable »

My key stopped working mid stay. But everything else was excellent. Friendly staff, clean rooms, extremely comfortable bed. I will stay there again.

AccorHotels certified review
Benny Families - 12/11/2017
« Mr »

The room was clean and tidy but very small.

AccorHotels certified review
Susan S. Families - 11/11/2017

Good location friendly and informative staff clean and tidy room

AccorHotels certified review
Anonymous Business - 11/11/2017
« Front desk friendly and make a difference. »

Great value for money. Rooms are adequate. Some noise issues depending on how guests use doors. Front desk employees seem always in a good mood and happy to be there. Is express check out an option? Glass shower shelf a bad investment. I had three rooms so far with broken glass and deteriorated chrome - comes off and risk of cutting oneself. I appreciate the two bottles of water and the can of coke/beer as welcome drink. Restaurant attached (Thai) probably not the best. Had two mediocre meals and will ot return. Breakfast bar has room for improvement too. Your staff should not be associated too much with these outlets onsite.

AccorHotels certified review
Anna K. Business - 10/11/2017
« Very disappointed. »

This hotel should be advertised as a hostel as it vastly lacked all things that most hotels offer. For example, the reception staff did not have our booking upon arrival. The room did not contain a cupboard to hang or store clothes. There was no fridge to store small items such as milk. The power point did not work. There was no iron or ironing board in the room. The bathroom did not contain a toilet brush or shampoo or conditioner. The breakfast buffet was limiting with no fresh fruit or juices or nutritious hot food. The coffee was also undrinkable. On departure the reception staff could not even arrange a taxi pickup. I will never recommend an IBIS hotel.

AccorHotels certified review
Steve Business - 10/11/2017
« Budget »

Room was tiny but clean and modern. Breakfast at either option was appalling.

AccorHotels certified review
Madeline S. Couples - 10/11/2017
« Excellent »

Immediately greeted by the extremely helpful Alyssa at the front desk. She recommend good places to visit in Melbourne and made the checking in process easy and stress free.

AccorHotels certified review
Heather O. Couples - 10/11/2017
« Budget, very small, short covers, no fridge no extra pillow, poor hanging space »

Room was clean but cramped, staff pleasant, appreciated being able To park. Comments above summarise our experience. Hotel was well Located .

AccorHotels certified review
Melissa Business - 10/11/2017
« Although the rooms were clean, they were lacking in amenties regularly offered in Australian hotels. »

I appreciated that the rooms were cleaned daily and the linen was fresh. I was disappointed about the lack of space to hang up my business clothes and dresses, and a place to keep my shoes out of the way. A small fridge to keep a little milk and cold water was missing from the room. I understand that an iron was available on the ground floor, though an iron in the rooms is expected in Australian city hotels. The breakfast buffet was disappointing. A range of fresh fruit on a breakfast buffet is a standard expectation in Australian hotels. The ibis should really be called a bed and breakfast rather than a hotel, though the breakfast offerings need improving. I would not recommend this hotel to friends staying in Melbourne.

AccorHotels certified review
Anonymous Couples - 10/11/2017
« Very clean, friendly staff, good car parking »

Very happy- room a little on small side but I was made aware of this when booking. Staff were all very helpful, room was spotless, nice bathroom and great shower. Very comfy bed. Only downside was noise from construction work.

AccorHotels certified review
Anonymous Business - 10/11/2017
« Comfortable and clean »

The room was very comfortable and very clean - for a budget motel I found it excellent to stay at and very well priced! Also very close to public transport

AccorHotels certified review
G-girl Families - 09/11/2017
« Our stay was brief but very comfortable. »

I felt very secure in the motel. Our room was very compact but functional. Pillows were just to my liking as was the mattress. It was a very quiet room and I slept well.

AccorHotels certified review
Michelle W. Friends - 09/11/2017
« The staff are an asset. Not having a fridge is poor form. The concrete path drop off is dangerous. »

The staff were brilliant and each one of them should be complimented. You must get fridges as I wasn't the only one upset by the fact they were not there. I had medication I needed to store but didn't and milk etc. There are no phones in the room which is dangerous, especially if there's an emergency. I can't say it was the best room but it was comfortable and modern. I urge you to mark the pavement at the entrance as the little decline or step to the side of the concrete where it joins the bitumen isn't big enough to be a step but small enough to be unnoticed and cause injury. I had no choice but to bail out my laptop or take a fall and I chose the laptop as I was carrying a lot of luggage. This cost me about $1700 as the laptop is now totally dead. I was looking for the entrance way and not paying attention and peripherally I didn't notice the two inch or so step which I trod on and my ankle just gave away, causing the problem. This did not set the scene for a good holiday.

AccorHotels certified review
Vincent C. Business - 09/11/2017
« It was good »

The surroundings are ok, quite, clean, free wifi. But the shower seems hard to control the temp of water.

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