Hotel - ibis Melbourne Swanston Street
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Melbourne Swanston Street Hotel

4.0/5 990 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Complimentary wi-fi
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • TULLAMARINE AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Check in to your room early! (Paying)
    • Enjoy the comfort of your room for longer! (Paying)
  • Laundry
    • Laundromat
    • Ironing room

Leisure and activities

  • Babysitting on request
  • Boat excursions
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 235 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Complimentary wi-fi
    • Opening windows
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.1/5 AccorHotels Rating 3,392 reviews

Our guest reviews for ibis Melbourne Swanston Street

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 990 reviews
Ashley Solo - 17/01/2019 AccorHotels certified review
« Very enjoyable experience, staying with good friends! »

A very pleasurable stay! Have stayed here before with others and was impressed then as I was now. Staff were helpful, from assisting with a speedy check-in, to booking over the phone and even helping charge my phone when my charger didn't work. I would highly recommend Ibis Swanston St.

Tania Couples - 17/01/2019 AccorHotels certified review
« easy and practical »

all we needed for very short stay in cbd

Judi A. Couples - 15/01/2019 AccorHotels certified review
« quirky and satisfactoru »

surprisingly fantastic

Max Business - 14/01/2019 AccorHotels certified review
« Clean and economical accomodation »

Was better than expected considering the low cost.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SAMANTHA D., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Mack Assisatant Manager

Peter Solo - 12/01/2019 AccorHotels certified review

The staff were all pleasant and helpful. The room was clean and well presented. The location is good and given the trams on the street the room was quiet. Wifi was good. The only issue was the cost of parking but at least I could leave my car after checkout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER S., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. We look forward to welcome you at the hotel again. Sincerely, Mack Assistant Manager

Rahul A. Couples - 11/01/2019 AccorHotels certified review
« Good Location but terribly small rooms »

I stayed at IBIS Melbourne Swanston Street hotel with my wife in Jan'19. Following is our review of the same Accessibility - 4/5 The hotel is situated very close to CBD. Melbourne Central is 10-15 mins walk and various tourist locations such as Federation square, Flinders street, QVM are easily accessible by Tram (Tram stop near hotel is outside free tram zone so be prepared a marginal amount each time) Rooms - 2/5 This is where we were utterly disappointed. We chose a double bed room with queen size bed. At 15 sq mt room was very small. Harldy any space to walk between bed and TV. We had 1 large bag each as most tourists have and when unpackaged there was hardly any space to walk. Room does not contain a wardrobe. Room might be sufficient for 1 person but not at all for 2 people. Ended up feeling claustrophobic. Initially even the central AC was not working and we had to get our room changed. Bathroom was fine. No issues there. We've stayed at other hotels in MEL at similar price but rooms have been much larger and comfortable. Overall - 2/5 due to claustrophobic rooms. Would not recommend this hotel.

Sunil Families - 10/01/2019 AccorHotels certified review
« Highly efficient, unobtrusive stay »

Very comfortable, efficient, friendly staff, economical, will always be a preferred option

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sunil, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ibis Smile Team :)

Matt B. Couples - 10/01/2019 AccorHotels certified review
« Clean comfortable quiet rooms »

It was great, clean rooms, comfortable beds and reasonably priced. Its our go to hotel when staying in the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Matt Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ibis Smile Team

Hannas N. Couples - 09/01/2019 AccorHotels certified review
« It was a good stay overall »

During our stay in your hotel, we have a pleasant stay. I just wish theres a hair comb in the room and the placement of the air conditioner is a bit off as the cold air hits our head when we sleep, its only a little issue really other than that all is well. and one other thing is that we just wish theres a phone in the room where we can just call if we need to ask for something instead of needing to go down just to ask question. thankyou

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Hannnas, Thank you for taking the time to share your feedback. Rest assured we will look into the things you have mentioned. We hope to welcome you back to our hotel very soon! Sincerely, Joy Laserna Assistant Manager-Front Office

Sweeloon Couples - 08/01/2019 AccorHotels certified review
« Clean & friendly staff »

Quick & easy to check-in. Welcomed by friendly staff. Also appreciated the welcome complimentary drinks, fruit and bottled drinking water. Room was clean and tidy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ibis Smile Team :)

Y. C. K. Families - 07/01/2019 AccorHotels certified review
« Very nice and efficient staff »

We stay one night here and it is a short tram ride from the city. Staff here are very friendly and efficient. Initially, we were given a room and the aircon wasn't working and the staff managed to change to another room quickly. Great service. The only thing that probably need improvement is probably the house keeping. We found the cups in the room were stayed with coffee marks and sticky stuffs on checkin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Rest assured we have your comment noted down and we will look into it. Sincerely, Joy Laserna Assistant Manager-Front Office

Samantha M. Solo - 06/01/2019 AccorHotels certified review
« Comfortable »

I had a quick stay, which was pleasant. Only problem I had was that after holding my key card behind my phone it was disabled. Perhaps a warning when I check in would’ve prevented that from happening. There was one lady at reception that was really wonderful and helpful. I can’t remember her name unfortunately but you’ve definitely got a good worker there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SAMANTHA M., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mack Assistant Manager

Atin L. Couples - 06/01/2019 AccorHotels certified review
« It was satisfactory »

It was ok type. Bed was very small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Atin L., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive constructive feedback. I will share your comments with our management so that could we address areas of concern you mentioned. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mack Assistant Manager

Paul M. Couples - 05/01/2019 AccorHotels certified review
« Great place to stay »

The hotel was clean, modern, quiet and staff were very helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL M., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please contact us again for your future booking so that we could even serve you better during your next stay with us. Sincerely, Mack Assistant Manager

Friends getaway - 04/01/2019 TripAdvisor review
« No longer cute »

It's not terrible, it's just no longer good enough. It does not feel like an Accor property, it feels budget. Very budget and not very clean. I should not have looked in the corner behind the bed, but I dropped something. The bedding is their saving grace. The location, just two stops from the free tram-zone, or a brisk walk is fine. Don't expect your Accor member benefits to come naturally.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzanna99, Thanks you for choosing to stay with us and sharing your experience at the hotel. Am I able to please start with an apology for it all. As a loyalty member, this is definitely not the experience we want you to have and most certainly not a standard occurrence at the hotel. Your feedback is invaluable to us and has been passed on o the respective management members to review. Once again, please accept our sincerest apologies. We will strive to deliver a better guest experience every time. Warm regards, team ibis

Doc T. O. S. Couples - 02/01/2019 AccorHotels certified review
« Excellent Location »

The staffs are very attentive and helpful. Location is very close to everything. The cleaning ladies are wonderful, everyday fresh towels.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Doc Tere, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Joy Laserna Assistant Manager-Front Office

Ang A. Couples - 01/01/2019 AccorHotels certified review
« Compact hotel »

Easy, clean, little simple and a compact hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ang, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Joy Laserna Assistant Manager-Front Office

Trent Friends - 01/01/2019 AccorHotels certified review
« Comfortable and convenient »

Great location and friendly staff. The cups in the room were dirty and the bedding was as well. Just needs a bit more cleaning done

Our hotel has responded to the review
Our hotel has responded to the review

Hi Trent, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Joy Laserna Assistant Manager-Front Office

Steve Couples - 01/01/2019 AccorHotels certified review
« Great budget city getaway »

Great location, and easy to find - central enough to walk into the city and around Carlton & Fitzroy, but quiet enough to avoid traffic noise at night. Room was clean and comfortable, and check-in very friendly and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Mr. Steve, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Joy Laserna Assistant Manager-Front Office

Sanu Couples - 31/12/2018 AccorHotels certified review
« They said one thing n do another not same as promotional »

Was bad the water was hot can’t open cold water need to remind for room service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sanu, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are looking into the hot water issue during your stay and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Joy Laserna Assistant Manager-Front Office

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