Hotel - ibis Melbourne Swanston Street
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Melbourne Swanston Street Hotel

4.0/5 957 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Complimentary wi-fi
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • TULLAMARINE AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Check in to your room early! (Paying)
    • Enjoy the comfort of your room for longer! (Paying)
  • Laundry
    • Laundromat
    • Ironing room

Leisure and activities

  • Babysitting on request
  • Boat excursions
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 235 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Complimentary wi-fi
    • Opening windows
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.1/5 AccorHotels Rating 3,003 reviews

Our guest reviews for ibis Melbourne Swanston Street

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 957 reviews
Anonymous Solo - 19/09/2018 AccorHotels certified review
« Comfortable stay with friendly staff »

easy check in and out. Plus great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear A., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. Your kind words have been passed on to the entire team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, The Smile Team

Tony Friends - 19/09/2018 AccorHotels certified review
« Not bad »

Need toilet brushes, and lockable bathroom doors

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. Bathroom door locks do seem like a good idea. We will discuss this with our maintenance team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Smile Team

Joseph T. Couples - 18/09/2018 AccorHotels certified review
« Mr Joseph T. »

Very pleasant. Just the room for our kind of break. Good location. Your front desk staff is excellent. One little annoyance. We had nowhere to hang our jackets seperately as the clothes hangers were bunched together and cannot be removed. My best regards to Joy, Mirko and Grace. Cheers!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. Joy, Grace and Mirko are very happy with it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Smile Team

Tayla H. Couples - 18/09/2018 AccorHotels certified review
« Good »

A little bit small but it was still good to sleep and shower. Rooms were very sclean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tayla, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. Big stays come in small packages! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Smile Team

Trudy Families - 18/09/2018 AccorHotels certified review
« Very efficient and no fuss experience. »

Very efficient reception on arrival and departure , absolutely no problems, room was clean and comfortable and very good value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trudy, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. Our front office team is very happy with your comments! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, The Smile Team

Kevin C. Business - 17/09/2018 AccorHotels certified review
« Good to stay »

Location is good to everywhere in Melbourne. Service is good and everyone are kind. The only pity thing is the second day they change the break fast room and it need take more time to wait my meal. So I didn’t eat breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. Your kind words are the kind of motivation our team enjoys. We will make sure that you will not have the same breakfast issues again next time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, The Smile Team

Mr E. A. B. Families - 17/09/2018 AccorHotels certified review
« Good value in a good location »

We had a great stay in Melbourne at the ibis and would recommend as a good value hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ernest, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. Value for money. We are very glad to read that you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Smile Team

Seow M. L. A. Couples - 17/09/2018 AccorHotels certified review
« Disappointed with housekeeping n facilities »

In room no phone n wardbrode only hangers for 4 clothes on rail above luggage rack. So can only hang shirt n shorts. Also mugs used were never washed clean since day 1 till Checkout. Need to request change of bedsheets n towels which had big hole.

Paul C. Solo - 17/09/2018 AccorHotels certified review
« Good basic room that's inexpensive and good location »

It was fine. The hotel is basic but cheap and convenient to Melbourne Uni and the city, service is good. One problem is that the aircon in the room can't be turned down below 21C which is too warm for sleeping, particularly when the only bedding is a doona. Even in winter the room is usually warm. So I have to open the window but then get the noise from Swanston St traffic and trams. Free wifi is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. Your feedback is very valuable to us. Next time you stay we will make sure that you won't have any temperature issues. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, The Smile Team

Sam Solo - 17/09/2018 AccorHotels certified review
« Disappointed »

The only bright spot was location.

Colin Families - 16/09/2018 AccorHotels certified review
« Nice location and facilities »

Pleasant stay with helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. Your remarks regarding our staff will get passed on directly. This is exactly the kind of fuel we need. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Smile Team

Blake P. Families - 16/09/2018 AccorHotels certified review

Very helpful counter staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Blake, Our staff was glad to be en-countered! Warm regards, The Smile Team

Lisa Business - 16/09/2018 AccorHotels certified review
« Very happy with all aspects of the service. »

Friendly, professional, helpful staff, who make me feel welcome. My tv remote wasn’t working so it was promptly replaced!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. Our service is our pride. Feedback like yours is the reason why we are in this wonderful profession. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Smile Team

Rita Solo - 16/09/2018 AccorHotels certified review
« Convenient and well serviced. »

Check in staff, facilities and room were very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rita, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. All the boxes that matter to us were ticked. Your kind of feedback is what counts and serves as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Smile Team

Margie Families - 16/09/2018 AccorHotels certified review
« Perfect for my needs »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margie Equally satisfied! Sincerely, The Smile Team

Amber Couples - 16/09/2018 AccorHotels certified review
« Pretty Good »

The hotel was great for a no-frills place to stay. Room was small but comfortable, and had most things we needed. I wasn’t expecting the room to be without a phone though, having to walk down the hallway to phone for towels or basic things like that is super inconvenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amber, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. Your constructive feedback is very valuable to us. We can assure you that the phone issue is a work in progress. Stay tuned! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Smile Team

Anonymous Couples - 15/09/2018 AccorHotels certified review
« Good location »

Basic rooms but have everything for a short stay. Room was cleaner than last time we stayed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pascale, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. We are glad to read that our housekeeping team's efforts have not gone unnoticed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, The Smile Team

Susan Y. Solo - 15/09/2018 AccorHotels certified review
« perfect »

sincere staff simple stunning room excellent location a unique hotel without the superficial fluff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. We strive to offer our guests the real deal. There is already enough superficiality to be found elsewhere. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Smile Team

Marg G. Business - 15/09/2018 AccorHotels certified review
« Exactly what I wanted »

Convenient for meetungs and close to CBD. Clean and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret, We very much appreciate your kind words following your stay at the ibis Melbourne Swanston Street. If it was exactly what you wanted, it is exactly what we wanted! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, The Smile Team

Flo Couples - 15/09/2018 AccorHotels certified review
« Nice hotel in good location »

The room was clean, warm, basicand quite small so it is good for a few days but not long. The bed was comfortable. Clean and modern bathroom. The reception staff is very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Flo, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. We will never be big in room size, but we strongly believe that a big heart and up to date facilities compensate for that entirely. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Smile Team

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