Hotel - ibis Melbourne Swanston Street
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Melbourne Swanston Street Hotel

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4.0/5 901 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • Complimentary wi-fi
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • TULLAMARINE AIRPORT
  • Reception open 24 hours a day
  • Check in to your room early!
  • Ironing room

Leisure and activities

  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 235 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Complimentary wi-fi
    • Opening windows
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.1/5 AccorHotels Rating Based on 2,152 reviews

Our guest reviews for ibis Melbourne Swanston Street

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 901 reviews
AccorHotels certified review
Berlin Solo - 12/02/2018

During my stay I felt very welcome and I couldn’t ask for more from the very friendly and very informative staff. Thank you for your service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Berlin, I am delighted to hear as I know my team will be when I share your feedback. We look forward to welcoming you back! Sincerely, Sarah Sarah Baddams General Manager

AccorHotels certified review
Deloar Solo - 12/02/2018
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Hi Deloar Thank you for your feedback. I will look into the maintenance issues that you have mentioned regarding the sink drainage and the tv inconsistency. I am pleased to share that we are installing mini fridges and hope you will get to test these in the future. Sincerely, Sarah Sarah Baddams General Manager

AccorHotels certified review
Caroline (. F. C. ). Solo - 10/02/2018
« small rooms , tidy and clean , nice comfortable bathroom , friendly and helpful staff . »

Up on my arrival I was greeted in a professional , friendly and very helpful manner at the reception I stayed for a total of 9 days . Any issues I had pertaining to a none functioning safe in my room ( S ) were expedited promptly . What impressed me was the calm , helpful and friendly staff at the reception to oblige my request for a larger room .Not to forget the friendly house keeping staff . The Ibis hotel on Swanston Street offers the basics , I missed a telephone , connection to the desk and a small fridge .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caroline, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa Librayana Front Office Manager

AccorHotels certified review
M P. Business - 10/02/2018
« Goodf value, budget hotel with friendly service »

All good apart from very slow check-in procedure. Rooms are quite cramped but for this price in this location, it is to be expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team.I do apologized for the delay on your arrival. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa Librayana Front Office Manager

AccorHotels certified review
Megan L. Couples - 10/02/2018
« Great stay in clean spacious room »

We stayed in a queen room at Ibis, with a magnificent view after being upgraded for our Wedding Anniversary. The room was very neat and tidy and the staff were extremely welcoming and friendly. The only thing that would have made this an exceptional stay would have been a bar fridge in our room. I would recommend to anyone though and I would stay again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Megan, Happy Anniversary! Thank you for sharing your experience with us. We are pleased to hear you have a great stay. We hope your next visit will be as pleasant as the previous one. Sincerely, Melisa Librayana Front Office Manager

AccorHotels certified review
Samantha P. Friends - 09/02/2018
« Smallest hotel room I’ve ever stayed in »

The staff at check in were great - very friendly and helpful and took care of our luggage as we arrived earlier than check in so we could continue sight seeing etc. Upon arriving in our room we were very disappointed, barely any room for our cases. The room was literally two single beds squeezed into a room and no other space at all. The bathroom was extremely small. Thankfully I only needed the room for a shower and change before a night flight but my sister had to stay the night. The room was exceedingly cramped even just for one. No water provided in the room and when we went to the bar area to buy some they had ran out! The day we stayed outside temperatures peaked at 39 degrees so I thought this was pretty awful to not provide water for guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha, Thank you for taking the time to tell us about your experience at the ibis Melbourne Swanston Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share your comment with the restaurant. Unfortunately the restaurant and bar is managed separately. However at the hotel reception, we do sell limited options of beverages for guest to purchase. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melisa Librayana Front Office Manager

AccorHotels certified review
To E. Families - 09/02/2018
« Noisy in common areas and unclean toilet »

no one comes and checks the corridor during the early morning (say 7:00a.m. to 9:00a.m.) where very noisy such as some tenants keep speaking and hitting someone's door very loudly. Also, the daily cleaning is not acceptable, especially for the toilet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear E., Thank you for taking the time to tell us about your experience at the ibis Melbourne Swanston Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share your feedback with the team and especially housekeeping. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melisa Librayana Front Office Manager

AccorHotels certified review
S. Solo - 09/02/2018
« nice »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear S., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Melisa Librayana Front Office Manager

AccorHotels certified review
Mrs C. B. Couples - 08/02/2018
« Friendly service »

Very welcoming, very clean rooms. Nothing is to much of an issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carolyn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melisa Librayana Front Office Manager

AccorHotels certified review
Sheryl Business - 08/02/2018

4th stay at hotel. Usually no problems but this time found the servicing of the room inadequate. Room was dirty and amenities not replaced. Wasn’t up to it’s usual standard. Reception staff friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sheryl, Thank you for taking the time to tell us about your experience at the ibis Melbourne Swanston Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is definitely not our usual standards. I will share your feedback to our housekeeping team as we strive to continuously improve our quality of service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melisa Librayana Front Office Manager

AccorHotels certified review
Anonymous Business - 08/02/2018
« Won’t be staying here again »

Moved to 3 different rooms, 2 had non working Tvs and the other room was a disabled room with a non working shower. Horrible stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chelsea, Thank you for taking the time to tell us about your experience at the ibis Melbourne Swanston Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the TV problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Melisa Librayana Front Office Manager

AccorHotels certified review
Rachael Couples - 08/02/2018
« Not wheelchair friendly at all »

Booked a wheelchair accessible room however the bed was so low to the ground we wouldn’t be able to get my partner on to it. Also no room on either side of the bed to be able to get my partner along side it. We were given an interconnecting room with a family member that luckily had a bigger bed however the choice of placement of the safe meant you still could not use a hoist to be able to safely transfer my partner on to the bed, again also minimal space around bed. The interconnecting door was broken meaning only one room had access to open the door and the was dependent on having key on that side of the door. Also the rooms were so cold despite changing the air conditioning settings and complaining to reception about it. In conclusion, to be advertised as a wheelchair accessible room I think was very misleading and unfair.

AccorHotels certified review
Anonymous Business - 08/02/2018
« Very good »

Good except when the bed was made, my pyjamas were screwed up and left on the bedside table and floor. Also the pillows are huge and there was no top sheet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. I am happy to hear that you enjoyed a comfortable stay with us. I do apologized with regards to your pyjamas. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa Librayana Front Office Manager

AccorHotels certified review
Anonymous Solo - 07/02/2018
« Good for a short stay »

The room was clean and modern and I didn't need much hanging or storage space as it was a short stay for me, so the facilities were good. Would have liked to experience more welcoming and friendly customer service, but overall good and I would return in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Rolfes, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Melisa Librayana Front Office Manager

AccorHotels certified review
Sanoop Couples - 07/02/2018
« No frills decent stay »

The overall experience was satisfactory. We stayed for nine nights and service was good. The only area to improve would be the breakfast. The breakfast buffet serves exactly the same dishes everyday and lacks variety, which gets very boring after a couple of days. So the breakfast options and quality needs to be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sanoop, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our breakfast team as we are always looking for area of improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa Librayana Front Office Manager

AccorHotels certified review
Peter Couples - 06/02/2018
« Extremely Satisfied »

Very comfortable. Lovely, helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for sharing your experience with us. We are pleased to hear you have a comfortable stay. We are looking forward to see you again in the near future. Sincerely, Melisa Librayana Front Office Manager

AccorHotels certified review
Janine Couples - 06/02/2018
« Not happy »

Receptionist didn't understand simple questions Very hot in room despite turning air con down No fridge

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janine, Thank you for taking the time to tell us about your experience at the ibis Melbourne Swanston Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melisa Librayana Front Office Manager

AccorHotels certified review
Derek Couples - 06/02/2018
« Not a great experience »

1. The room was all walled in, with solid walls the whole way around, with only a sliver of a window. Worse still, this window was facing construction workers so there was no privacy. With solid walls blocking 90% of the room, it felt like a prison. 2. The staff was a little unprofessional when I was checking in. When I asked the girl where the car park was, she giggled, and then poked the girl next to her, asking her to tell me where the car park was, saying something like "you do this. you're better at this", all the while giggling sheepishly. The girl being poked didn't catch on for a little while as to what she was being asked to say, and so there was a long period of time where both girls were just giggling and I was left standing there. This seemed very unprofessional, especially when all I asked was simply the location of the hotel car park.

AccorHotels certified review
Anonymous Couples - 06/02/2018
« Good stay »

Close to the CBD. They upgraded their breakfast compared to last time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pascale, We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to welcome you back. We are pleased to hear that you enjoyed our new breakfast offerings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa Librayana Front Office Manager

AccorHotels certified review
Nadine Friends - 06/02/2018
« Good clean budget hotel »

No frills but new and clean. Aircon was freezing and couldn’t turn it less cold. But great to be able to turn it off and open windows. Loved the shower as it was warm and strong. Breakfast was basic but good to have two options.

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