Hotel - Victor Hotel London Victoria
Selected by AccorHotels
Selected by AccorHotels

Victor Hotel London Victoria

51 Belgrave Road 
SW1V2BB  LONDON
UNITED KINGDOM

442 reviews
TripAdvisor Rating Based on 442 reviews
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Check-in from 14h00
Check out up to 11h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • 100% non-smoking hotel
  • Air Conditioning
  • LONDON LHR HEATHROW
  • Reception open 24 hours a day
  • Concierge

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • 100% non-smoking hotel
  • Air Conditioning
  • LONDON LHR HEATHROW
  • Reception open 24 hours a day
  • Concierge
See all services

Our rooms

  • 20 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Smoke alarm in room
    • Operator wake up call
Our rooms fittings

Our guest reviews for Victor Hotel London Victoria

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 442 reviews
TripAdvisor review
Friends getaway - 07/01/2017
« Apathetic Receptionist »

Overall, I suppose the hotel was fine. I had booked a two person room for my friend and I, and on the first day we met up with another friend in London. For context, this other friend's mother was missing, and she had just received a call from the police regarding the status of her mother, with info indicating she might be in the London area. So of course, the first thing my friend and I do is offer our hotel room for her to stay in, in case anything happens. We pay extra to let our friend stay in the same (small) room as us, with me on the floor and her taking my bed. The next day was New Years Eve, so we went out to see the fireworks, and walked around for about 3 and a half hours in London, somewhat lost (friend is scared of being underground, so no travelling by rail) until we finally reach the hotel at about 3:45 AM. Upon entering, the receptionist tells us one of us has to leave. She didn't wait until morning, we were visibly exhausted, she knew our friend's mother was missing (we had explained the situation prior), and yet she still decided to kick one of us out. Luckily, my male friend (the non-missing mother one) has family in London, albeit on the very edge of London, so he took a two hour journey after packing all of his things to go stay with them, cutting my time with him short. I did not get to see him again after that due to the travelling difficulties. It killed my enjoyment of the rest of my trip, for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EliFloom, Thank you for taking the time to post your recent experience on trip advisor your feedback is extremely valuable to us, as we strive to improve with each and every stay. I am sorry to learn that you are not happy with your recent stay at our property. I would like to apologise that you had not received best customer service from the reception staff. I will further investigate where my staff did not meet this. I will also use your feedback on board to review the staff performance. We do have some certain policy in place to prevent overcrowding in the room and safety of our guests but it is overlapping in your case. We are committed to giving best customer service at all time. Please let me know how you would like this to be fixed. My contact is below. Once again thank you for your feedback and apologise that we did not meet your expectations. Nimesh Patel Operations Manager Email: nimesh@victorhotel.co.uk Victor Hotel

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