Mercure Kaliningrad 4 stars

TripAdvisor rating 4.5/5 86 reviews
Mercure Kaliningrad
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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 1000.00 RUB
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttle
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Bicycles rental
Business services
  • 1 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Kaliningrad

Ozerniy Proezd, 2
236040
kaliningrad
russian federation

Tel: +74012558800

Fax: (+7)4012/558800

Contact email

Check-in from 14h00

Check out up to 12h00

  • 244E :  

  • By plane

    KGD At 20km / 12.43 miles - Shuttle paying

  • By plane

    KHRABROVO At 20km / 12.43 miles - Shuttle paying

  • By train

    UZHNII RAILWAY At 3.5km / 2.17 miles

  • By train

    YUZHNII RAILWAY At 3.5km / 2.17 miles

GPS :54.721366, 20.51667

Our accommodations

In the hotel there are 167 rooms (Standard, Privilege, Junior Suite and Suite), including adjourning rooms and rooms for people with disabilities. Rooms offer the Upper Pond and city centre view. The comfortable and modern rooms at Mercure Kaliningrad Hotel will satisfy both the business and leisure travellers

Standard Room with 2 single beds and a city view.

  • Max. number of persons: ‌2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 single beds and a lake view

  • Max. number of persons: ‌2
  • Area: From 25
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 1 double bed and a city view

  • Max. number of persons: ‌2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 1 double bed and a lake view

  • Max. number of persons: ‌3
  • Area: From 25
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed and a lake view

  • Max. number of persons: ‌2
  • Area: From 32
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Deluxe room with 1 double bed and 1 sofa

  • Max. number of persons: ‌4
  • Area: From 39
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege room with a double bed and a city view

  • Max. number of persons: ‌2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Luxury suite with 1 large double bed, 1 sofa, and a lake view

  • Max. number of persons: ‌4
  • Area: From 64
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with king-size bed and view of the lake

  • Max. number of persons: ‌2
  • Area: From 32
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

TORRO GRILL

Type of cuisine: Barbecue

The Torro Grill steak house offers a selection of delicious meat dishes. Its varied menu will delight even the most refined palette

Lunch

12:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The lobby bar is open 24 hours a day, 7 days a week. The relaxed atmosphere of the lobby bar creates the ideal setting for entertainment and relaxation. You can also enjoy our full range of dainty snacks and cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 240 m²

  • Maximum capacity: 165 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Mercure Kaliningrad

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.8/5

763 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

86 reviews

pleasant time with some shortcomings

Customer review rating 4.8/5

Alex Friends - 18/06/2019 AccorHotels certified review

the room was not always cleaned on time: one day there was no cleaning, although the room was free from 10 am to 4 pm. after applying to the reception, towels and stuff in the room were replaced

Excellent

Customer review rating 4.8/5

Larisa Couples - 16/06/2019 AccorHotels certified review

One of the best hotel We have ever stayed. The new, stylish hotel. Great service. Excellent breakfast. We had a wonderful stay!!!

Dear Larisa J., Allow me thank you for trusting us to take care about you and for an inspiring feedback. We are very pleased to know that you enjoyed your time with us and remember the time in Mercure with the warm feelings. We highly appreciate your good comments about our Staff and will share them with all our colleagues. Believe, Your grateful feedback is a best inspiration and is something our staff takes great pride In! Thank you for being our guests! We will be happy to welcome you again once you come back in Kaliningrad and offer you all our generosity and hospitality! Sincerely Yours, Maloglazova Maria - Front OFfice Supervisor

All ok.

Customer review rating 4.8/5

Dmitrijus Business - 16/06/2019 AccorHotels certified review

Good hotel.

Dear Dmitrijus M., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maloglazova Maria - Front Office Supervisor

excellent

Customer review rating 4.8/5

Natalya Business - 12/06/2019 AccorHotels certified review

Good service & location, great rooms

Dear Nataliiya S., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is a great pleasure to hear that you enjoyed your stay with us. Believe, Your grateful feedback is a best inspiration and is something our staff takes great pride In! Thank you for being our guest, we will be happy to welcome you back to Kaliningrad very soon! With kindest regards, Mercure Kaliningrad Team

Nice view

Customer review rating 4.8/5

Lin Solo - 30/05/2019 AccorHotels certified review

Staff very kind and polite even cleaner speak English.

Dear Lin C., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victor Sedletskii Front Office Manager

Veruy warm welcome and excellent decoration of the room

Customer review rating 4.8/5

Focco P. Business - 20/05/2019 AccorHotels certified review

nice welcome by Maria at reception , feels home:) nice decoration of the room and received a good upgrade as loyalty member.

Dear Focco P., Thank you for your loyalty and trusting us to take care about you during your trip in Kaliningrad. It is a great pleasure to hear that you enjoyed your time with us, feeling yourself at home , because it is a main goal of our ideology. We highly appreciate your warm comments about Maria and will share your opinion with her. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for being our guest, we will be happy to welcome you back to Kaliningrad very soon! With kindest regards, Mercure Kaliningrad Team

Very good hotel, maybe best in town

Customer review rating 4.8/5

Olga Solo - 14/05/2019 AccorHotels certified review

The best thing about the hotel was actually lake view and breakfast )) Hotel is brand new, everything is really new and clean, I was not able to find any stain or dust )) I got a room at 7th floor and this was amazing. Breakfast was very good as well. Personnel nice and friendly, professional, but not above expectations.

Dear Ms. Z., Thank you for trusting us to take care about you during your trip in Kaliningrad and for taking the time to tell us about your experience. We are delighted to read that you had an excellent stay and we could became "the best" place for you. Believe, it is a best inspiration for all our team. Nothing better than to learn that guests are satisfied with our service as it is what we strive for every day. Please, allow me to express my apologies regarding your impression of my colleague who make you feel that sense. I would like to assure you that its a nonstandard quality of service and all our team is genuinely happy to welcome all guests , taking care about them during the whole period of stay and striving to cover with hospitability and comfort. No matter what, thank you for your kind feedback! We sincere hope to see you again soon for another wonderful journey with us, giving us a chance to exceed your expectations became a part your new warm memories, Sincerely yours, Maloglazova Maria - Front Office Supervisor

A great contemporary hotel with nice views of the lake

Customer review rating 4.8/5

Mario Business - 01/05/2019 AccorHotels certified review

The hotel offers rooms with a view of the lake, which I highly recommend. The place was very clean and had excellent facilities. The standard rooms are not huge, but comfortable and have nice desks and beds. Staff are friendly and speak pretty decent English. The breakfast buffet is outstanding,

Dear Mario B., Thank you for trusting us to take care about you during your trip in Kaliningrad. It is a great pleasure to hear that you enjoyed your time with us. We highly appreciate your warm comments about our Team and will share them with all our colleagues. Your grateful feedback is a best inspiration and is something our staff takes great pride in. Thank you for being our guest, we will be happy to welcome you back to Kaliningrad very soon! With kindest regards, Mercure Kaliningrad Team

Perfect Hotel, perfect location, perfect staff

Customer review rating 4.8/5

Peter Business - 28/04/2019 AccorHotels certified review

The number and level of hotels in Kaliningrad improved considerably over the last years. Mercure seems to be the best choice actually.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victor Sedletskii Front Office Manager

very relaxing

Customer review rating 4.8/5

Lyn J. Couples - 25/04/2019 AccorHotels certified review

good restaurant, excellent room, beautiful lake on doorstep, wine list is expensive, staff were very pleasant and helpful.

Dear Richard Lyn J., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victor Sedletskii Front Office Manager

Fanastic hotel with perfect breackfast

Customer review rating 4.8/5

Emiel Business - 11/04/2019 AccorHotels certified review

This is a fantastic with a very good breakfast. Order a room with view on the lake. Becaue in front of the hotel is a busy and bad road.

Dear Emiel V., Allow me thank you for the appreciation of our hotel! Your high rating is a best inspiration and is something our staff takes great pride in. We are glad that you enjoyed your stay and do hope your next visit will be as pleasant as the previous one. Sincerely, Maloglazova Maria - Front Office Supervisor

Everything's great except...

Customer review rating 4.8/5

Creambrunette Couples - 27/03/2019 AccorHotels certified review

Everything was great except breakfast... absolutely terrible omlettes and fried eggs at the so-called omlette station (the cooks simply have no idea how to make them). Also cottage cheese pancakes (syrniki) were sour and waterry. In other words - absolute disappointment for 850 RUB per person. Other than that - we enjoyed our stay at the Mercure Kaliningrad very much.

Dear Irina T., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel despite the disappointment with the breakfasts - please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem to FB manager in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future providing you an excellent quality of dishes. Sincerely yours, Maloglazova Maria - Front Office Supervisor

Smooth operation

Customer review rating 4.8/5

Pavel Business - 26/03/2019 AccorHotels certified review

I have only positive experience with Mercure Kaliningrad. Everything went very well. In particular I'd like to mention the good quality of breakfast. Very good selection of tasty food. Keep it up, guys.

Dear Pavel N., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Sincerely yours, Maloglazova Maria - Front Office Supervisor

Nice and stylish new hotel

Customer review rating 4.8/5

Dmitry M. Families - 23/01/2019 AccorHotels certified review

Hotel is very new, situated in the city center with nice surroundings - lake and park just a few steps from hotel. Room was stylish and comfortable, although a little bit small. What I didn’t liked in the room is quite dangerous metal frame around bad which were used as part of decoration. It has quite sharp edges and and can be not safe. Specially if you travel with children. Room service was great. Food very tasteful. Overall experience is very good.

Dear Dmitry M., Allow me thank you for trusting us to take care about you and your family during your trip in Kaliningrad. We are very pleased to know that you enjoyed your time with us and took advantage of our restaurants and highly appreciated it. Believe, Your grateful feedback is a best inspiration and is something our staff takes great pride In! Thank you for being our guest, we will be happy to welcome you back to Kaliningrad very soon! With kindest regards, Maloglazova Maria - Front Office Supervisor

Modern hotel with great views and very tasty breakfast

Customer review rating 4.8/5

Johan Solo - 13/01/2019 AccorHotels certified review

It's my second stay in this hotel and I'll stay here again next time I visit Kaliningrad. The hotel is new (build for the soccer event) very modern, clean and has a nice location. I prefer the rooms overlooking the lake. The windows are really sound proof. Easy to reach by taxi or by bus (also the bus from the airport, just get off at the Amber Museum stop).They serve my favorite breakfast in Russia and I've been to many cities in Russia. Everybody is friendly.The sauna is not big, but if you are lucky, you'll be the only guest there. Great for a walk around the lake, very close to the new center and there is a supermarket across the street.I recommend you to try the restaurant next to the hotel.

Dear Johan v., We heartily thank You for trusting us to take care about you during your trip in Kaliningrad every time. It is a great pleasure to hear that you enjoyed your time with us and took advantage of all the priviledges of extra services. We highly appreciate your warm comments about our Team and will share them with all our colleagues. Believe, Your grateful feedback is a best inspiration and is something our staff takes great pride in. Thank you for being our guest, we will be happy to welcome you back to Kaliningrad very soon! With kindest regards, Maria Maloglazova - Front Office Supervisor

great location with very nice views and tasty breakfast

TripAdvisor rating 4.5/5

Johan v Solo travel - 13/01/2019 TripAdvisor review

It's my second stay in this hotel and I'll stay here again next time I visit Kaliningrad.The hotel is new (build for the soccer event) very modern, clean and has a nice location. I prefer the rooms overlooking the lake. The windows are really sound proof. Easy to reach by taxi or by bus (also the bus from the airport, just get off at the Amber Museum stop).They serve my favorite breakfast in Russia and I've been to many cities in Russia. Everybody is friendly.The sauna is not big, but if you are lucky, you'll be the only guest there. Great for a walk around the lake, very close to the new center and there is a supermarket across the street.I recommend you to try the restaurant next to the hotel.

Dear jve0165, We heartily thank You for trusting us to take care about you during your trip in Kaliningrad every time and taking a time to write such an amazing review. It is a great pleasure to hear that you enjoyed your time with us and took advantage of all the privileges of extra services. We highly appreciate your warm comments about our Team and will share them with all our colleagues. Believe, Your grateful feedback is a best inspiration and is something our staff takes great pride in. Thank you for being our guest, we will be happy to welcome you back to Kaliningrad very soon! With kindest regards, Maria Maloglazova - Front Office Supervisor

Great accomodation

Customer review rating 4.8/5

Yana Couples - 09/01/2019 AccorHotels certified review

Amazing breakfasts! Beautiful view to the lake. Good service.

Dear Yana B., Allow me heartily thank you for the appreciation of our hotel! We very much appreciate your warm comments regarding your stay at the Mercure Kaliningrad. Your high rating is a best inspiration and is something our staff takes great pride in. We are glad that you enjoyed your stay and do hope your next visit will be as pleasant as the previous one. Sincerely, Maloglazova Maria - Front Office Supervisor

good

Customer review rating 4.8/5

S. M. Business - 07/01/2019 AccorHotels certified review

Nice and friendly

Dear M. Ralf S., Allow me thank you for the appreciation of our hotel and taking time to share your thoughts! Your high rating is a best inspiration and is something our staff takes great pride in. We are glad that you enjoyed your stay and do hope your next visit will be as pleasant as the previous one. Sincerely, Maloglazova Maria - Front Office Supervisor
Customer review rating 4.8/5

Oleg R. Business - 04/11/2018 AccorHotels certified review

Amazing breakfast and a magnificent view from the room.

Dear Oleg R., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sedletckii Victor - Front Office Manager

Exceptional stay

Customer review rating 4.8/5

S D. Business - 30/09/2018 AccorHotels certified review

I had an excellent stay over three nights at the hotel. The room was very spacious, quiet and immaculately clean. The location is very convenient. Close to the centre and on the most beautiful spot by the lake. All staff were very helpful and kind and I was most impressed by the friendly and warm welcome by the staff when I checked in after midnight on the 24th of September. It was great seeing that everyone, from the cleaner, porter, bar staff to the reception staff had great communication skills and were making an effort to accommodate all requests.

Dear Sophia D., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sedletckii Victor - Front office manager
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