Mercure Kaliningrad 4 stars

TripAdvisor rating 4.5/5 116 reviews
Mercure Kaliningrad
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+ 23 Services
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Room 1

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Hotel extras

  • Downtown, quiet promenade of the Upper Pond, 25 min from the airport, 30-45 min to the sea

  • The sights include Amber Museum, Youth Park, Koenigsberg villas and buildings

  • The hotel's unique custom design is inspired by local history and charm

  • 3 modular halls, a meeting room and a team of professionals for successful events

  • Famous breakfast, sauna, hammam and fitness room overlooking the lake

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • KHRABROVOPaying
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Beach and water sports
  • Other sports activities
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Kaliningrad

Ozerniy Proezd, 2
236040
kaliningrad
russian federation

Tel: +74012558800

Fax: (+7)4012/558800

Contact email

Check-in from 14h00

Check out up to 12h00

  • Airport Bus :   244E route Proletarskaya St. (request stop)

  • International Bus :   Kaliningrad Yuzhniy Bus Station

  • Suburban Bus :   Kaliningrad Severniy Bus Station

  • Urban Bus :   Proletarskaya St. (stop)

  • Tram :   Proletarskaya St. (stop)

  • By plane

    KHRABROVO At 20km / 12.43 miles - Shuttle paying

  • By train

    YUZHNII RAILWAY At 3.5km / 2.17 miles

GPS :54.721366, 20.51667

Our accommodations

The hotel has 167 comfortable and modern rooms of various categories: cozy STANDARD, superior PRIVILEGE, spacious DELUXE and two-room SUITE. Categories with nice lake views are very popular, it's also equipped with Nespresso coffee machine. All the rooms have slippers, bathrobes, ergonomic workplace, Wi-Fi, LED TV, tea making facilities, mini fridge, iron with board, hairdryer, safe. A comfу bed and a rain shower is what you need after a busy day.

STANDARD Room, City View - 1 double bed

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

STANDARD Room, Lake View - 1 double bed

  • Max. number of persons: 3
  • Area: From 25
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

PRIVILEGE Room, Lake View - 1 double bed

  • Max. number of persons: 2
  • Area: From 32
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

DELUXE Family Room, City View - 1 double bed and 1 sofa

  • Max. number of persons: 4
  • Area: From 39
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

STANDARD Room, City View - 2 single beds

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

STANDARD Room, Lake View - 2 single beds

  • Max. number of persons: 2
  • Area: From 25
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

SUITE, Lake View - 1 king-size bed and 1 sofa

  • Max. number of persons: 4
  • Area: From 64
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

TORRO GRILL

Type of cuisine: Barbecue

Torro Grill is a Russian grill restaurant chain that serves signature steaks to perfection focusing on the meat quality and its aging period. The bar offers a good wine collection which deserves mention.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The lobby bar is open 24 hours a day, 7 days a week. The relaxed atmosphere of the lobby bar creates the ideal setting for entertainment and relaxation. You can also enjoy our full range of dainty snacks and cocktails.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 201

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Kaliningrad

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.8/5

1,236 reviews

tripadvisor

TripAdvisor Rating 4.5/5

116 reviews

Friendly!

Customer review rating 4.8/5

Janis Couples - 05/11/2019 Confirmed reviews AccorHotels

Great communication, great food, clean, excellent location. Open 24/7, some extras like sauna and gym.

Dear Janis V., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Maloglazova Maria - Front Office Supervisor
Customer review rating 4.8/5

Rene Business - 01/11/2019 Confirmed reviews AccorHotels

Just perfect

Dear Rene K., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Maloglazova Maria - Front Office Supervisor

Everything was good

Customer review rating 4.8/5

Ekaterina Business - 22/10/2019 Confirmed reviews AccorHotels

Good location, great view on the lake, nice rooms, perfect breakfast and very friendly and professional staff. From first negotiations at the stage of booking till leaving - communication was perfect.

Dear Ekaterina M., Thank you for trusting us to take care about you during your trip in Kaliningrad. Believe, it is a great pleasure to hear that you enjoyed your time with us! We highly appreciate your warm comments about our Team and will share them with all our colleagues. Your grateful feedback is a best inspiration and is something our staff takes great pride in. Thank you again for being our guest, we will be happy to welcome you back to Kaliningrad very soon! With kindest regards, Maloglazova Maria - Front Office Supervisor

A pleasant stay

Customer review rating 4.8/5

Gustavo R. Solo - 21/10/2019 Confirmed reviews AccorHotels

It had been a pleasant experience. Very professional staff and room was up to my expectations.

Dear Gustavo R., Thank you for trusting us to take care about you during your trip in Kaliningrad. It is a great pleasure to hear that you enjoyed your time with us. We highly appreciate your warm comments about our Team and will share them with all our colleagues. Your grateful feedback is a best inspiration and is something our staff takes great pride in. Thank you again for being our guest, we will be happy to welcome you back to Kaliningrad very soon! With kindest regards, Mercure Kaliningrad Team

Perfect Hotel in perfect location!

Customer review rating 4.8/5

Andrey Business - 20/10/2019 Confirmed reviews AccorHotels

Amazing beautiful building, cozy rooms, very tasty breakfast in the great restaurant!

Dear Andrey B., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Maloglazova Maria - Front Office Supervisor

Fantastic modern hotel in a great location

Customer review rating 4.8/5

Karl Solo - 24/09/2019 Confirmed reviews AccorHotels

Great facilities. Excellent interior. Nice bar area. Receptionists were very welcoming and helpful. Sauna facilities were top class Only problem was they apparently lost my passport scan and emailed me for my e visa after I have checked out.

Dear Kar Hao T., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I believe you had an electronic visa, which was not collected upon check in. My apology for any inconvenience caused. Russian immigration laws are not perfect. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victor Sedletskii Front Office Manager

A Highlight in a city that is not too exciting

TripAdvisor rating 4.5/5

Susanne E Couples - 12/09/2019 TripAdvisor review

Everything could have been perfect. However it was disappointing that such an international hotel was not able to provide gluten free bread for me which I had asked for in advance. A few days later we stayed at Eliza Inn in Selenogorsk who had two different kinds of bread for me which they had bought at the METRO supermarket in Kaliningrad!......

Dear Susanne E We do regret that we did not meet your expectation. Hope you will visit our hotel again

Modern hotel in nice location

Customer review rating 4.8/5

Oxana Families - 03/09/2019 Confirmed reviews AccorHotels

Rooms are very nice, hotel itself as well. Liked design. Great variety at breakfast. Was not happy with service while it - tables on terrace were dirty, we had to look for staff and ask every morning to clean and prepare a table for us.

Dear Oksana B., Thank you for being our guest and for sharing your observations with us. I am happy to know that overall you enjoyed your stay with us. We very much appreciate your positive feedback. Believe, your comments regarding the quality of service in the restaurant were taken very seriously. Thank you for bringing this issue to our attention. Everything we do is aimed at providing our guests with excellent hotel experience. We will be happy have the opportunity of welcoming you back and turning your experience around! With kindest regards, Maloglazova Maria - Front Office Supervisor

Perfect night in a perfect hotel

Customer review rating 4.8/5

Oleg Couples - 01/09/2019 Confirmed reviews AccorHotels

Everything was up to expectations and even more. Perfect staf, soundproof room, excellent breakfast, amazing design, had a good night sleep, ant the view was outstanding

Dear Oleg I., Allow me thank you for the positive feedback about our hotel! We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. Your high rating is a best inspiration and is something our staff takes great pride in. We are glad that you enjoyed your stay and do hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kaliningrad Team

Holyday

Customer review rating 4.8/5

Peter V. Z. Couples - 26/08/2019 Confirmed reviews AccorHotels

Very nice ,good breakfast ,friendly english speaking staff ,victor the manager was great ,good location

Dear Petrus Dingeman Theo V., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Front Office Supervisor

Satisfaction is a word that I do not used that easy,but I was satisfied,but not extremely.Maybe because I was on Business not Vacation.

Customer review rating 4.8/5

S.,victor Business - 07/08/2019 Confirmed reviews AccorHotels

No Vacation

Dear Victor S., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victor Sedletskii Front Office Manager

Good place for the rest and buisness!

TripAdvisor rating 4.5/5

_b837 Business - 01/08/2019 TripAdvisor review

Absolutely best place for the rest and buisness! Very nice personell!) Good location, best price and nice view from room and restaurant. Also enough places for parking. On the terrytory of hotel are located restaurant Torro Grill - aslo its very good) Thanks!

Dear by _b837 Allow me thank you for trusting us to take care about you during your trip in Kaliningrad and for your amazing feedback! We are happy to know you enjoyed the time with us, highly appreciated our Mercure Hotel. Believe, such review is a best inspiration and is something our staff takes great pride in. Thank you for being our guest, we will be happy to welcome you back to Kaliningrad very soon! With kindest regards, Maloglazova Maria - Front Office Supervisor
Customer review rating 4.8/5

Christ V. Z. Business - 14/07/2019 Confirmed reviews AccorHotels

Perfect location, decorative design, confortable and clean rooms, professional staff

Dear Christianus Johann Van Z., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Maloglazova Maria - Front Office Supervisor

It was great

Customer review rating 4.8/5

K. S. Business - 12/07/2019 Confirmed reviews AccorHotels

I was impressed by the level of hospitality and greatful design of hall and rooms

Dear S. K., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victor Sedletskii Front Office Manager

Wow!

Customer review rating 4.8/5

Tatiana Business - 06/07/2019 Confirmed reviews AccorHotels

I loved everything!

Dear Tatyana S., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victor Sedletskii Front Office Manager

It was a very Plasant and Satisfying staying.

Customer review rating 4.8/5

Victor T. S. Business - 01/07/2019 Confirmed reviews AccorHotels

The Hotel is very nice and the service was also perfect,but the only thing that was missing a place to swim and relaxt after work.

Dear Victor S., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victor Sedletskii Front Office Manager

Pleasure stay

Customer review rating 4.8/5

Tatiana Couples - 26/06/2019 Confirmed reviews AccorHotels

Really nice hotel in a good place with river view. Excellent breakfast.

Dear Tatiana S., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kaliningrad Centre

Everything was great.

Customer review rating 4.8/5

Dijana Families - 26/06/2019 Confirmed reviews AccorHotels

I and my sister were in hotel. We were satisfied with the complete service: with staff, location, cleanliness, offers....

Dear Dijana V., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kaliningrad Centre

pleasant time with some shortcomings

Customer review rating 4.8/5

Alex Friends - 18/06/2019 Confirmed reviews AccorHotels

the room was not always cleaned on time: one day there was no cleaning, although the room was free from 10 am to 4 pm. after applying to the reception, towels and stuff in the room were replaced

Dear Aleksandr N., Thank you for taking the time to tell us about your experience at the Mercure Kaliningrad. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Kaliningrad Team

Excellent

Customer review rating 4.8/5

Larisa Couples - 16/06/2019 Confirmed reviews AccorHotels

One of the best hotel We have ever stayed. The new, stylish hotel. Great service. Excellent breakfast. We had a wonderful stay!!!

Dear Larisa J., Allow me thank you for trusting us to take care about you and for an inspiring feedback. We are very pleased to know that you enjoyed your time with us and remember the time in Mercure with the warm feelings. We highly appreciate your good comments about our Staff and will share them with all our colleagues. Believe, Your grateful feedback is a best inspiration and is something our staff takes great pride In! Thank you for being our guests! We will be happy to welcome you again once you come back in Kaliningrad and offer you all our generosity and hospitality! Sincerely Yours, Maloglazova Maria - Front OFfice Supervisor
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