Hotel - Mercure Dwarka
Mercure Hotel Mercure Hotel

Mercure Dwarka

4.5/5 53 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • AHMEDABAD AIRPORT (Paying)
    • JAMNAGAR AIRPORT (Paying)
    • PORBANDAR AIRPORT (Paying)
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre
  • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00:00 AM-11:59:00 PM
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy the comfort of Deluxe rooms with free WiFi, along with 24h/24 GYM with modern amenities like Minibar, new generation bathroom. Area of 248 sq. ft.

  • 99 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 27 reviews

Our guest reviews for Mercure Dwarka

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 53 reviews
P. Families - 07/09/2018 AccorHotels certified review
« It was a nice stay at your hotel. »

Accomodation are good . Behaviour of staff were nice. Just one request of Swimming pool is much need.

Gagan S. Friends - 26/03/2018 AccorHotels certified review
« AMAZING LOCATION, OUTSTANDING HOTEL..... WORST SERVICE »

It was an Amazing Stay with the Hotel. But our stay started with a confusion in internal staff and we were welcomed with a note that 'Sorry your booking is Canceled because of some Payment issues'. We contacted our travel partner and it was found that it was because of your internal miscommunication. After getting Embarrassed in front of our guest we moved to our rooms and found that the rooms were really nice. The floor carpet and room furniture was really good. We had two rooms booked for five people. One room was twin sharing and another was triple sharing. We asked to put an extra bed as we were promised at the time of booking. We were really disappointed to see that the hotel put our extra bed on floor. We discussed this with hotel manager, but after long long discussion, we were forced to sleep on the floor. We were told that the hotel did not have extra beds in the hotel and one of us have to sleep on the floor. Even we asked them that we have a backache and non of us can sleep on the floor and requested if we can be given a bed in some other room. But even when the whole hotel was empty, we were not given any help. One of us slept on the floor and woke up with worst backache. Thanks to the hotel staff. Breakfast was really nice but the incident made us feel that we had the worst stay experience of our life. We Paid for Triple Sharing and did not get what we were promised.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gagan S., Thank you for taking the time to tell us about your experience at the Mercure Dwarka. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Arindam Mukherjee. Hotel Manager.

S P. M. Families - 14/03/2018 AccorHotels certified review
« Modern amenities and good cuisines were impressive. »

The hotel is new, spic & span, equipped with modern facilities and amenities. The chef was excellent, as we relished the preparations. The location is on the main approach highway, about 6 km from Dwarka. With your own car, the temple town is just a few minutes away. Worth the stay and value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S P M., We very much appreciate your comments regarding your stay at the Mercure Dwarka. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Arindam M.. Hotel Manager.

Himanshu G. Families - 10/03/2018 AccorHotels certified review
« Trip was great because of Mercure »

I was very happy to see Mercure was available in Dwarka.. I already planned my trip but couldn't found any good hotel in Dwarka & then suddenly I got to know that Mercure is there.. I feel like special blessing. everything was nice & amazing in the hotel. I already stayed in Mercure Hyderabad but this is better than that. Thanks for having us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Himanshu G., We very much appreciate your comments regarding your stay at the Mercure Dwarka. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Arindam Mukherjee. Hotel Manager.

Suman P. Families - 07/03/2018 AccorHotels certified review
« Overall satisfactory.Location is quite deserted »

Please work on the food.Breakfast menu did not have much variety

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for sharing such an valuable feedback for your recent stay at Mercure Dwarka! I have taken a kind note of the concerned raised in regards with food & breakfast menu and have taken corrective measures to avoid it's future occurrence. We will look forward to welcome you back. Best Regards, Arindam Mukherjee. Hotel Manager

Niraj K. Families - 21/02/2018 AccorHotels certified review
« Average »

Good food, Rooms furniture & floor had stains on it. Furniture had writings on it. As per cleaners stains are not removable Rooms should have been checked before giving. Receptionist was not giving options of higher floor when checking in,good pick up and drop off car service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Niraj K., Thank you for taking the time to tell us about your experience at the Mercure Dwarka. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Arindam Mukherjee. Hotel Manager.

Family - 26/01/2018 TripAdvisor review
« Great Stay »

We had a great time during our stay from 20th January to 23 January. The staff were more than helpful, specially Mr Sanjiv who treated us with mouth watering cuisine. Will recommend to friends and family Uday Varma

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Indeed it gives immense pleasure to receive such fantastic feedback for your recent stay at Mercure Dwarka. Your kind appreciation towards Mr. Sanjeev has been humbly received and shared with my entire team. Feedback like yours motivates us to continually strive further towards excellence. Thank you for sharing your valuable experience with us, me an my entire team will be looking forward to welcoming you back at Mercure Dwarka. Regards, Arindam Mukherjee. Hotel Manager.

918deepakn Family - 09/01/2018 TripAdvisor review
« Great stay »

Seems to be a new hotel ,right on highway.Good food and good rooms.Staff is very friendly and services are good. The spread of food at breakfast is great and even the room services are nice. Can stay again if come to Dwarka

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Indeed it gives immense pleasure to receive such fantastic feedback for your recent stay at Mercure Dwarka. Your kind appreciation towards friendliness of hotel staff, our services, buffet spread has been humbly received and shared with my entire team. It is feedback like your that motivates us to continually strive further towards excellence. Thank you so much for sharing your valuable experience with us, me and my entire team will look forward to welcome you back. Regards, Arindam Mukherjee. Hotel Manager.

M. R. Families - 05/01/2018 AccorHotels certified review
« Did not meet the reviews »

Check in was good. Staff were courteous and helpful Restaurant service very slow Problem with the elevators No a la carte service in the restaurant in the evening. Only Buffet Dinner was available.

Family - 05/01/2018 TripAdvisor review
« Terrible »

According to reputation of According hotels I had booked a room three months in advance and had spoken to Mr.Saurabh regarding additional bed and he assured there will be no problem. We checked in around 4 pm but room was not ready and had to wait for 15-20 minutes. Front office confirmed extra bed will be provided. Around 5 pm front office informed that it is difficult to provide extra bed. I asked for the Manager but he never came. Most surprising is that the hotel can accommodate 6 drivers for 99 rooms. Nearest market is 3-4 km from hotel. On our return around 9.30 pm I checked up again with front office regarding extra bed and answer was negative. Obviously one will be very annoyed with this attitude of hotel. After lot of discussions extra bed(substandard) was provided at 10.30 pm and I could see many people facing same problem. Manager was standing like a statue least bothered. Best part was your F&B where the head was available in the restaurant greeting the guests with a smile and same was the case with entire team Your Manager, front office and housekeeping should learn from them. Hope your Manager will greet his guests instead standing like a statue.

Ram N. P. Families - 04/01/2018 AccorHotels certified review
« pathetic services.....normal 2* breakfast »

despite getting so many reminders to clean my floor, although i was asked to wait as cleaning was under process even at 2.00pm(please note i requested to check in at 11.00am, somehow got delayed) rooms were not ready....floor has dust on it...i requested many times to clean it....no one turned up.....i was checking with a 9 yrs old child and it was informed in advance but was being asked to pay for the bed however at last when i requested to have word with manager after 3-4 request they agreed to give me extra bed......breakfast menu was average and taste was not at par .....out of honey.....

Dr.basavaraj.k Families - 03/01/2018 AccorHotels certified review
« Satisfied »

Good

Alok K. Families - 29/12/2017 AccorHotels certified review
« Very comfortable stay »

The hotel staff is very courteous and attentive . The rooms are comfortable , the ambiance is nice. The food was well laid out and delicious

Akhik G. Families - 29/12/2017 AccorHotels certified review
« Do better »

Rooms at Mercure are well appointed but we had disappointments related to service.Housekeeping staff has been very slow to respond and that happened more than once during the stay. F&B depatment forgot to send ordered food to room and instead called up for feedback on quality of food. Guys at reception can be efficient. Our checkin took half an hour whereas during checkout i was told wrong amount to pay.Food spread specially breakfast can improve a lot.

Dwarakapiligrim Families - 28/12/2017 AccorHotels certified review
« A nice calm, clean and great hotel »

The reception was good. Food was good. The staff is very friendly and always ready to help. The rooms are clean and very nice

T. Friends - 27/12/2017 AccorHotels certified review
« T.’s abd Ranka’s »

Extremely clean polite staff and food and employees very well served thank you

Prakash R. Families - 22/12/2017 AccorHotels certified review

Very comfortable stay

Shivpratap S. C. Families - 04/12/2017 AccorHotels certified review
« V good »

V good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shivpratap S., We very much appreciate your comments regarding your stay at the Mercure Dwarka. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Arindam Mukherjee Hotel Manager

V V. B. N. Families - 29/11/2017 AccorHotels certified review
« V V Balan N. »

Luxuriously laid out furniture and electronics in the room, unmatchable ambience in the region and high quality of service with personal touch! Worth for the money spent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VV Balan N., We very much appreciate your comments regarding your stay at the Mercure Dwarka. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Arindam Mukherjee Hotel Manager

Dr B. K. N. Families - 22/11/2017 AccorHotels certified review
« Very nice stay »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bk N., We very much appreciate your comments regarding your stay at the Mercure Dwarka. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Arindam Mukherjee Hotel Manager

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