Mercure Shanghai Hongqiao Airport 4 stars

TripAdvisor rating 3.0/5 86 reviews
Mercure Shanghai Hongqiao Airport
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+ 14 Services
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Room 1

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Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 1 meeting room(s)
  • Web Corner on a Mac

Hotel location

Mercure Shanghai Hongqiao Airport

No 398 Kong Gang 1st Road
200335
shanghai
china

Tel: +862162682266

Fax: (+86)21/62680277

Contact email

Check-in from 12h00

Check out up to 12h00

  • BUS 807 BUS 806 BUS 941 :  

  • METRO L10 :   EXIT1

  • By plane

    HONGQIAOAIRPORT At 1km / 0 miles

  • By train

    HONGQIAO At 7.5km / 4.66 miles

GPS :31.193008, 121.348201

Our accommodations

Standard Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 22
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 25
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Superior Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 25
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Deluxe Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 28
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Privilege Room with King bed

  • Max. number of persons: 2
  • Area: From 28
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Our restaurants and bars

RESTAURANT

Type of cuisine: International

For lunch and dinner we prepare set menus for different customers. Chinese and Western guests do have several options to facilitate themselves and do not need to wait a long time, especially business guests of the surrounding area who come dine over.

BAR

Photo non contractuelle / Strictly non binding

The Restaurant Bar will always offer guests coffee and tea until 10PM, in addition to some imported French red and white wines and classic cocktails. Guests can sit at the lobby bar to enjoy their relaxing time.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 90

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Shanghai Hongqiao Airport

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

966 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.0/5

86 reviews

Guest services staff are great

Customer review rating 4.2/5

J S. Business - 07/08/2019 AccorHotels review

The staff are knowledgeable and very friendly/receptive. Thanks for a great stay!

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Joanna Yang, General Manager

dr

Customer review rating 4.2/5

Anonymous Business - 05/08/2019 AccorHotels review

very near to airport, friendly staff

Dearguest, Warm greetings from the entire team here at Mercure Shanghai Hongqiao Airport. Thank you very much for staying with us recently. We always strive to offer the best possible service to our valued guests throughout their stay at our hotel. We are truly delighted to read you enjoyed your stay and liked our location in Shanghai. It would be our pleasure welcoming you here again should you ever return to this beautiful city. Best regards, Joanna Yang, General Manager

Good and less

TripAdvisor rating 3.0/5

Jean_MarieP457 Business - 12/07/2019 TripAdvisor review

Hotel not easy to find on some maps. Indeed at 21h: no bar open, no restaurant, no minibar in the room. But now they have at least a vending device in the lobby. Also there is a small market close by (left hand when you go out of hotel). There is a free shuttle bus between terminal 1 and 2 on the other side of the airport if you need. This is a few minutes walk. Rooms clean but black silicone seal at shower, and top shower not working. Rooms need renovation, old furnitures. Breakfast fine with french music and croissant, just the responsible lady had not customer friendliness as main topic. I will try somewhereelse next time.

Comfortable & Peaceful

Customer review rating 4.2/5

Taherali K. Business - 27/06/2019 AccorHotels review

It was great experience staying in your property...was feeling like home away from home.

pleasant experience

Customer review rating 4.2/5

L. C. Friends - 27/06/2019 AccorHotels review

one of the best experiences staying at any hotels. pleasant service and well kept hotel ambient environment. close to the airport and subway station (line 10).

Great

Customer review rating 4.2/5

Steven M. Business - 30/05/2019 AccorHotels review

It was easy and very comfortable, clean and safe.

Great !

Customer review rating 4.2/5

Peyrani Business - 28/05/2019 AccorHotels review

Service is one of the best. The staff is really nice and professionnal. The Hotel is really useful and has a good location. Just one thing if that can help you to reach the perfection: the orange juice. It is not orange juice, but chemical/concentred orange juice. If there was really and fresh orange juice for the morning... Wahouu, will be perfect. Yet, it is very good hotel as usual. I will be back soon :).

Dear g., Warm greetings from the entire team here at Mercure Shanghai Hongqiao Airport. Thank you very much for staying with us recently. We always strive to offer the best possible service to our valued guests throughout their stay at our hotel. We are truly delighted to read you enjoyed your stay and liked our location in Shanghai. It would be our pleasure welcoming you here again should you ever return to this beautiful city. Best regards, Joanna Yang, General Manager

Air condition broken

Customer review rating 4.2/5

Mr. L. Families - 12/05/2019 AccorHotels review

In May, no air condition, after our feedback to front desk, the answer is not hot... I am regretting to bring my family to this hotel.

Dear liao w., We would like to use this opportunity to thank you for staying with us and sharing your experiences with the travel community. We are truly saddened that you have not enjoyed your stay at Mercure Hotel . Kindly accept our sincere apologies for not being able to provide you with the service you might expect from us. In order to improve our product and services, we will share your constructive feedback with our entire team. We always invite guests of staying with us again and we do hope we have the chance to proof ourselves in the future. Please let us know in case you come back to prepare everything. All the best, Joanna Yang General Manager

Very Good

Customer review rating 4.2/5

Shahid A. Business - 10/05/2019 AccorHotels review

It was really good experience to live in Mercure Shanghai Hongqiao Airport. Staff can speak good English and very cooperative.

Dear g., Thank you very much for staying at Mercure Shanghai Hongqiao Airport recently. In name of the entire team, I wish to thank you for sharing your positive comments with us and the travel community. Please be certain that your positive comments are extremely important to us. We sincerely hope that we have the chance welcoming you here again in the not too distant future. Once again, thank you for staying at our hotel and we all wish you pleasant upcoming travels. Best regards, Joanna Yang, General Manager

Great!!!!

Customer review rating 4.2/5

Zeljko V. Business - 08/05/2019 AccorHotels review

Simple and professional!

Dear g., We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Yang

Mercure Hongqiao Airport

TripAdvisor rating 3.0/5

Sightseer46696323312 Business - 08/05/2019 TripAdvisor review

The hotel was ok. The beds were comfortable and everything was in its place, however, we had to go to reception to get an iron and ironing board (which was miniature sized). There was one tea bag, one coffee sachet and one sugar sachet. There was another half used sugar sachet there indicating that this was not checked prior to us checking in to the room. There was also no fridge in the room and we had to again go to reception and ask for milk for making of tea and coffee. The bathroom and shower was great. If fact all aspects of the room were good except for the couple of things that let it down.

Location, comfort, cleanliness, brand and price

Customer review rating 4.2/5

Pravin R. Business - 02/05/2019 AccorHotels review

I have been staying here quite a few times, the location is excellent, metro connectivity is great, shuttle service to the airport are good, rooms are neat and clean. Pricing of room tariff is reasonable. Front desk speaks English comfortably.

Dear g. , We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Yang

Mr.

Customer review rating 4.2/5

Roger E. K. Business - 29/04/2019 AccorHotels review

Helpful staff at the check-in desk. One of the best ever.

Nice Hotel for Business visit

Customer review rating 4.2/5

Amr Business - 25/04/2019 AccorHotels review

Very nice hotel If you stay short for Business in snd around Shanghai ... easy access for airport railway and metro is just 10m fare. Clean and quite

Dear g. , Warm greetings from the entire team here at Mercure Shanghai Hongqiao Airport. Thank you very much for staying with us recently. We always strive to offer the best possible service to our valued guests throughout their stay at our hotel. We are truly delighted to read you enjoyed your stay and liked our location in Shanghai. It would be our pleasure welcoming you here again should you ever return to this beautiful city. Best regards, Joanna Yang, General Manager

Not much satisfied

Customer review rating 4.2/5

Aaron Business - 18/04/2019 AccorHotels review

Hi , We ( our company group 6 person ) stayed here from 14 - 19 Apr , we thought the hotel supposed to have Star services but it turns not. Firstly , the daily breakfast is not good quality, and we don’t have many options to choose . The food generally are too salty and oily which doesn’t make sense for Healthy morning. Secondly , the restaurant manager she ( sorry that we forgot her name ) is kinda of rude. We greet her once in the morning , she didn’t respond back anything . On 18th April afternoon , when we finished our business meeting outside back to the hotel , we gathered in the reception and would like to have one short briefing in the lobby restaurant. She approached us and said we are not allowed to sit here unless paid in the restaurant. She wanted us to sit outside in the lobby . This really shocked All of us since we firstly are in house guests , secondly there aren’t any available space/seat for 6 of us to sit outside ( there is one sofa in the lobby but 2 persons are already sat down ) . Other then that , the reception and front desk staff are friendly and helpful. Hope the F&B Department can improve its product and services.

Dear valued Guest , Thank you very much for taking the time sharing your experiences with us and the travel community. We feel very sorry that your overall experiences did not meet your expectations. Please accept our most sincere apologies for the inconvenience caused in our restaurant. We really feel sad for that and we will make sure your review is going to be one of our topic next meeting. We are planning to have a training for our restaurant's staff. Next time when you do not agree with some staff or with something, please just come to our front desk and ask for the manager, we will try to help you to find a solution. Please be certain that your positive comments are appreciated by the entire team and we all thank you for your trust. We now look forward to see you back at Mercure Hotel very soon on one of your return trips to Shanghai. All the best, Joanna Yang General Manager

Splendid

Customer review rating 4.2/5

Stuart Business - 17/04/2019 AccorHotels review

Fantastic. Great service; very nice room, very clean and quiet. Perfect location. Wonderful.

Dear g., In name of the entire team here at Mercure Shanghai Hongqiao Airport, I wish to thank you for sharing your positive comments with us and the travel community. I am sure that many travelers appreciate your time and efforts. We are truly delighted to read you enjoyed your overall stay and especially liked our central location and comfortable g. rooms. We always do our utmost best offering the best possible services to all our valued guests. Once again, we wish to thank you for staying at our hotel and we sincerely hope we have the pleasure welcoming you here again. Best regards, Joanna Yang, General Manager

Excellent

TripAdvisor rating 3.0/5

HKStuart Business - 15/04/2019 TripAdvisor review

I cannot understand why this hotel gets low reviews. IT IS AN AIRPORT HOTEL WHICH IS PRETTY CHEAP AND FIVE MINUTES WALK FROM T1. There are no restaurants nearby; but that it BECAUSE IT IS AT THE AIRPORT. Crazy. Nice comfortable rooms. Quiet. Good service at the front desk and good English spoken. If you have an early flight from T1 this is perfect. If you don't, then there's really no point in staying here. But that is its raison d'etre.

Smely bathroom

Customer review rating 4.2/5

Mian S. Business - 20/03/2019 AccorHotels review

The hotel was good with good location for transit passengers. But the bathroom was smell like public toilet and the towels were also gave a bad smell. It look like they folded already used towel again. I came to front desk. The girl asked for the room rent. I gave her 100 RMB more by mistakenly. She counted 2 times and did not shows that she get excess amount. When I told her that I gave you cash more than room price. Then she recognized and get back 100 RMB. The hotel staff should be honest enough to refund money to the client if some one make a mistake in counting.

Good

Customer review rating 4.2/5

Li W. H. Business - 10/03/2019 AccorHotels review

Clean & tidy. Just a bit noisy while people talking loadly in the corridor. The shower tube was broken.

Dear guest, I wish to extend my warm greetings to you from Shanghai. In name of the entire team here at Mercure Shanghai Hongqiao Airport, I would like to thank you for sharing your honest experience regarding your most recent stay with us. We value your feedback as this helps us to improve our product and services. It is our goal to ensure all our valued guests are 100% satisfied upon their check-out at our hotel. Please be certain that your comments will be shared with our team during our upcoming meeting where we discuss all incoming reviews. Please accept my sincerest apologies for any inconvenience caused and we hope you can give us another chance if you ever return to Shanghai again. Best regards, Joanna Yang, General Manager

comfortable room

Customer review rating 4.2/5

Anonymous Solo - 07/03/2019 AccorHotels review

I arrive around 10pm, no room service available. The breakfast is good with reasonable choice, taste good. Nice to hv shuttle service to high speed train but not frequent enough, cannot take it. A bit long to wait taxi to come. The booking was cancelled automatically, should hv warning n credit card guarantee option.

Dear Guest, Thank you very much for choosing Mercure Shanghai Hongqiao Airport while in our beautiful city recently. We very much appreciate your time and efforts sharing your comments with us and the travel community. It is our goal to ensure all our valued guests are 100% satisfied upon their check-out at our hotel. Please be certain that your comments will be shared with our team during our upcoming meeting where we discuss all incoming reviews. Please accept my sincerest apologies for any inconvenience caused and we hope you can give us another chance if you ever return to Shanghai again. Best regards, Joanna Yang, General Manager
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