Hotel - Mercure Shanghai Hongqiao Airport
Mercure Hotel Mercure Hotel

Mercure Shanghai Hongqiao Airport

3.0/5 64 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Reduced mobility rooms
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

  • 224 rooms
  • 224 non-smoking rooms
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 674 reviews

Our guest reviews for Mercure Shanghai Hongqiao Airport

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 64 reviews
Rick C. Families - 05/11/2018 AccorHotels certified review
« excellent customer service, very nice and clean room. »

This is my first time travel to Shanghai. I booked two rooms for my family, the rooms are very nice and clean and we love it. The staffs are very professional and nice. The baggage storage staffs even help me to load all the luggage to my transportation after I came back two days after checking out the hotel. I highly recommend this hotel to anyone who want to visit Shanghai.

Eun Couples - 01/11/2018 AccorHotels certified review
« Disappointed »

Have no good service even for member

Anonymous Couples - 29/10/2018 AccorHotels certified review
« A two Star hotel for a three star hotel price »

The staffs are friendly, but it is not the kind of hotel I expected to check in for the money I paid.

Roger W. Business - 27/10/2018 AccorHotels certified review

The service is good but the room AC was not working properly. The room temperature was hot and made me couldn't rest well.

M Business - 25/10/2018 AccorHotels certified review
« simplest mercure i ever stay »

compare to other mercure that i stay before, this mercure is the simplest one.

Ibrahim Business - 22/10/2018 AccorHotels certified review
« good »

clean. infront subway. good room space. But no refrigerator. no hala food near by.

Our hotel has responded to the review
Our hotel has responded to the review

Dear g. , We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. We value your positive comments very much and have already discussed your review with our team. It has been our pleasure having you here with us as our g. and we are very happy to read you enjoyed our very central location. I'm very sorry for the lack of facilities nearby. I hope your next stay will be improved. Thank you again for sharing your experience, and we hope your next visit will be pleasant . Sincerely, Joanna Yang

Vatsal D. Solo - 06/10/2018 AccorHotels certified review
« Excellent »

Wonderful accommodation facility with helping staff and friendly behaviour

Our hotel has responded to the review
Our hotel has responded to the review

Dear g. guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Yang

Anonymous Solo - 28/09/2018 AccorHotels certified review
« Misleading »

The hotel itself was nice however the shower was broken so the water went everywhere. Also the staff member led me to believe that i had been refunded my money by printing off a refund receipt however this was not the case and i was charged more than expected.

Simon Business - 15/09/2018 AccorHotels certified review

I checked in at 6pm but the hotel already charged my credit card at about 3pm. My mode of payment selection is "pay at hotel". I paid the room charges by cash during check in and the front desk informed me they have cancelled my credit card charges. As at today, I have not received any refund for the credit card charges from my bank. I called the hotel, they reconfirmed me they have cancelled the credit card charges. What should I do? Before I did my booking, I saw the same issue from one of the quest.

Business - 11/09/2018 TripAdvisor review
« Not Accor Hotel Standard »

To be clear, the ONLY advantage of this hotel is its location. For the rest, it is far below Accor standards... You are asked to pay your room upfront your arrival in a sense you feel guilty, dinner was bad experience, no smiles on employees’ faces and almost no English spoken ! My room was OK (I mean normal) but I was upgraded thanks to my Platinum status. However I had to switch off aircon because of noise.

Flavianus D. Business - 06/09/2018 AccorHotels certified review
« Its pleasant and clean room. »

Medium size towels need to be remove and change with new ones. Not enought coffee n tea sachets. Internet was weak.

Our hotel has responded to the review
Our hotel has responded to the review

Dear g., We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Valerie Solo - 28/08/2018 AccorHotels certified review
« Close to transport: airplane, subway, train »

The location of the hotel is ideal. It provides easy access to the airport, the subway, and the train. Check-in was quick and I was pleased that the employee was able to communicate in English. The other employees were quick to smile and greet me. The hotel was very clean and the beds were comfortable. The only drawback was that there were no restaurants close by and the hotel only serves breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear g. , We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Business - 19/08/2018 TripAdvisor review
« Not really up to standad »

I stayed at this hotel for 4 days, and it was quite painful!The rooms on level 6 are really nice, it's the customer service that lets it down!My original booking was for 2 nights, and I was being joined by a colleague the next day, and like with most business trips we didn't know if we were going to book for another night or not! Unfortunately we had to extend on 2 occasions. It really irritated me how I was chased every afternoon for my credit, which they already had on file and after I had already confirmed the reservation online previously! The final straw was when the turned off our access key when we returned to our room after an extremely long day!!!I am a platinum member and stay in accor hotels more than 60 days per year, and to be continually hounded was extremely annoying. I could have extended another 3 nights but chose to rebook elsewhere.

Anonymous Business - 02/08/2018 AccorHotels certified review
« Neither »

We were assigned a smoking room (we don't smoke and were not given the option) and thus the bed and pillows have the smoke smell. First day breakfast was mess up because the front desk did not inform restaurant that we paid. Location is near to train station but not a good location for shopping or dining.

Our hotel has responded to the review
Our hotel has responded to the review

Dear g. guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Hongqiao Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our hotel should be an no-smoking hotel. So for your information, we will check the room seriously. Such things will never happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Business - 30/07/2018 AccorHotels certified review
« Reception made a mistake during payment. »

Since reception made a mistake during payment, the payment was paid twice. Of course, she cancelled one time. However, I need to wait for 1month for return remittance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear g., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Hongqiao Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sorry to cause you so much trouble, I will be training hard to the staff. Such things will never happen again. Sincerely,

Business - 29/07/2018 TripAdvisor review
« all promises not fulfilled »

found as an accor hotel on the website - as a gold member - the expectations were allover not fulfilled cleanliness, air condition - friendliness and the promised hospitality were allover not like accor.found as an accor hotel on the website - as a gold member - the expectations were allover not fulfilled cleanliness, air condition - friendliness and the promised hospitality were allover not like accor.

Winai Business - 24/07/2018 AccorHotels certified review
« Feel relax. »

Room is ample and bed is comfort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear g., We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

杜. Business - 23/07/2018 AccorHotels certified review
« quite comfortable and convenient stay »

as the topic, quite comfortable and convenient stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Km S. Business - 22/07/2018 AccorHotels certified review
« A comfortable, pleasant and peaceful stay in this hotel. »

LOCATION: very convenient - close to HQ Airport T1 and the metro station (Line 10) connecting HQ Airport T2; HQ Train Station and the downtown areas; SURROUNDING ENVIRONMENT: Boring... RESTAURANT: Not fully functional restaurant, unlikely other hotels operated by foreign hotel management group - but of course this strategy would help to maintain cost-competitive; ROOM: Good! The bed and pillow are very comfortable. The room is quiet. The compact sound system and WiFi both work very well. It is very good to see a coffee machine in the room but I have reservation about how frequent this machine will be used and therefore decide not to use it...haha; STAFF: Good manner, polite, efficient, and must be well-trained. HOTEL ATMOSPHERE: Well, I am currently staying in another Mercure Hotel in Shanghai. Yet I feel is that the overall hotel atmosphere may have been depreciated, and perhaps some changes to hotel management policy may have been introduced after Huazhu Group has acquired Accord Hotel Group. This is my gut feeling which may not be true. Yet, I prepare to try other Accord Group hotels, like Grand Mercure, Novotel. Pullman, etc. in my future trips and maybe then I can come up to a better conclusion. Anyway, this stay in your hotel is a comfortable experience and shall come again in the future.

Frank Solo - 19/07/2018 AccorHotels certified review
« A great Staying »

A great Staying . A so clean hotel and nice staffs .

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