Hotel - Mercure Shanghai Hongqiao Airport
Mercure Hotel Mercure Hotel

Mercure Shanghai Hongqiao Airport

3.0/5 73 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Reduced mobility rooms
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

  • 239 rooms
  • 223 non-smoking rooms
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 747 reviews

Our guest reviews for Mercure Shanghai Hongqiao Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 73 reviews
Anonymous Business - 10/01/2019 AccorHotels certified review

room and room condition was ok. but there was no extra option then Noodle to eat on late night time.

Wong A. Y. Couples - 08/01/2019 AccorHotels certified review
« Room Rate »

Walk in rate much more cheaper than I booked advanced through expedia 2 months ahead. Will not recommend your hotel to others.

Business - 05/01/2019 TripAdvisor review
« Overpriced and overrated hotel in the empty location »

I stayed at this hotel during a trade fair, when close proximity to the exhibition center was the main selection criterion. Unfortunately, this is not a real Mercure but a franchise managed by some local company.Usually I don't mention the decoration but my room was extremely dull and depressing. Beds were generally OK, so was the bathroom. The room was not clean, and expensive wood furniture was worn out a lot. The good point was that the bottled water and coffee/tea bags were supplied daily, which is important as the weather is hot even in September.The breakfast was expensive but neither varied nor tasty; it was a challenge to find some fresh vegetables or bakery, or something familiar to the European person.The metro station is a few minutes away from the hotel, but a ride to the center may take 40 minutes or more. Surroundings are not interesting (some airport facilities mostly), but you may walk a kilometer or two and dive into authentic Chinese life :)Generally, I would consider another hotel around, as this one is 2* at most.

John C. Business - 18/12/2018 AccorHotels certified review
« Good hotel but need improvement in booking system »

I was confirmed breakfasts included but the booking system did not show the inclusion. The clerk needed to reaffirm with her senior before inputting the breakfasts into my room during the entire stay. As a gold card member, the clerk upgraded me to a high level of room only after she checked into a very small room and after my complaint. In addition, she did not offer me my welcome drink vouchers, to which I was also entitled as a Gold A-Plus member. Finally I was supposed to check out on 20 December but this message showed that my check out date was 2 days earlier. I believe the hotel may need an overhaul in its reservation system. In spite of the above, the hotel located near the Hongqiao Airport T1 and just opposite to the MTR Station of Line 10, which made it conveniently travel to town center or other Hongqiao Airport Terminal and Railway Station. Rooms were clean and quiet in spite of the hotel just opposite to the runway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear g., I wish to extend my warm greetings to you from Shanghai. In name of the entire team here at Mercure Shanghai Hongqiao Airport, I would like to thank you for sharing your honest experience regarding your most recent stay with us. We value your feedback as this helps us to improve our product and services. We always do our utmost best to provide the best possible services to our valued Guests and customer service is our top priority. We are thus disappointed reading your comments regarding our team of associates. Please be certain that your comments will be shared with our team during our upcoming meeting where we discuss all incoming reviews. Please accept my sincerest apologies for any inconvenience caused and we hope you can give us another chance if you ever return to Shanghai again. Best regards, Joanna Yang, General Manager

Heetae K. Business - 14/12/2018 AccorHotels certified review
« Reasonable price, close to airport & train station, and clean. »

I will check in next time I visit Hongqiao area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear g., Warm greetings from the entire team here at Mercure Shanghai Hongqiao Airport. Thank you very much for staying with us recently. We always strive to offer the best possible service to our valued guests throughout their stay at our hotel. We are truly delighted to read you enjoyed your stay and liked our location in Shanghai. It would be our pleasure welcoming you here again should you ever return to this beautiful city. Best regards, Joanna Yang, General Manager

David L. Business - 08/12/2018 AccorHotels certified review
« Very good service nice hotel, very friendly »

Will recommend to all my friends great helpful staff very friendly and clean hotel. Close to transport

Our hotel has responded to the review
Our hotel has responded to the review

Dear g., We would like to use this opportunity to thank you for your positive review regarding your most recent stay at Mercure Shanghai Hongqiao Airport. It has been our great pleasure welcoming you here recently. We are truly delighted reading your positive comments and appreciate your time and efforts sharing these with us and the travel community. Please be certain that I will share your review with our entire team, as this will definitely help everyone continuing delighting our valued guests. Once again, thank you very much for choosing Mercure Hotels and we sincerely hope you we have the pleasure welcoming you here again in the future. Best regards, Joanna Yang

Ki Y. W. Friends - 07/12/2018 AccorHotels certified review
« Very good and courteous service »

We have stayed 2 nights at Mercure Hongqiao Airport. The English speaking receiptionist is very detail minded and friendly. She allowed us leaving our lugguages at the luggage room for 10 days, as we book the 3rd and 4th night at the same hotel after 10 days tour in Yunnan. The location is superb, 1 mins walk to Metro Line 10. Highly Recommended!

Our hotel has responded to the review
Our hotel has responded to the review

Dear hu q., Thank you very much for choosing Mercure Shanghai Hongqiao Airport while in our beautiful city recently. We very much appreciate your time and efforts sharing your comments with us and the travel community. It is our goal to ensure all our valued guests are 100% satisfied upon their check-out at our hotel. We are happy to understand you liked our central location near the airport, our comfortable rooms and the service provided by our hotel staff. Once again, thank you very much for your review and we wish you safe and pleasant upcoming travels. Best regards, Joanna Yang, General Manager

Chi J. L. W. A. M. N. :. 3. Business - 03/12/2018 AccorHotels certified review
« Mr Chi Jean l. »

The first time in my life . Staying in mercure hotel with no fridge in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear william l., In name of the entire team here at Mercure Shanghai Hongqiao Airport, I would like to thank you for sharing your honest review with us and the travel community. We always strive to deliver the best possible service to our guests.Some of our rooms are not equipped with refrigerators. We have also reported this problem to the superior leader and applied for it. We hope it can be solved as soon as possible. We sincerely hope that you will give us another chance and wish you a pleasant journey. Best regards, Joanna Yang, General Manager

Moimoihkg Business - 28/11/2018 AccorHotels certified review
« Very convenient for access to train station for near city and airport. »

Clean and not small room, smart reception. Even limited choise for dinner, local store there. Will stay again when just stop by Shanghai.

Our hotel has responded to the review
Our hotel has responded to the review

Dear yuji g., In name of the entire team here at Mercure Shanghai Hongqiao Airport, I wish to thank you for sharing your positive comments with us and the travel community. I am sure that many travelers appreciate your time and efforts. We are truly delighted to read you enjoyed your overall stay and especially liked our central location and comfortable g. rooms. We always do our utmost best offering the best possible services to all our valued guests. Once again, we wish to thank you for staying at our hotel and we sincerely hope we have the pleasure welcoming you here again. Best regards, Joanna Yang, General Manager

Zhikun Z. Business - 28/11/2018 AccorHotels certified review
« convenient »

The position is quite convenient which is just closed to the subway station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Z. g., Thank you very much for choosing Mercure Shanghai Hongqiao Airport while in our beautiful city recently. We value your positive comments very much and have already discussed your review with our team. It has been our pleasure having you here with us as our g. and we are very happy to read you enjoyed our very central location. I fully agree with you that our hotel’s location is unbeatable and we sincerely hope you will stay with us again soon. Best regards, Joanna Yang, General Manager

Anonymous Business - 25/11/2018 AccorHotels certified review

No washing machine, expensive breakfast, not competent staff at the reception desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sergey g., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Hongqiao Airport. In name of the entire team here at Mercure Shanghai Hongqiao Airport, I would like to use this opportunity to thank you for staying at our hotel. Your comments about our rooms and our breakfast selection will most definitely be shared with our team. We always do our utmost best to provide the best possible services to our valued Guests and customer service is our top priority. We are thus disappointed reading your comments regarding our team of associates. Please be certain that your comments will be shared with our team during our upcoming meeting where we discuss all incoming reviews. Please accept my sincerest apologies for any inconvenience caused and we hope you can give us another chance if you ever return to Shanghai again. Best regards, Joanna Yang, General Manager

Bob C. Solo - 23/11/2018 AccorHotels certified review
« Good convenient location »

I had a very nice stay with easy access to subway, train station and airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear g. guest, In name of the entire team here at Mercure Shanghai Hongqiao Airport, I wish to thank you for sharing your positive comments with us and the travel community. I am sure that many travelers appreciate your time and efforts. We are truly delighted to read you enjoyed your overall stay and especially liked our central location and comfortable g. rooms. We always do our utmost best offering the best possible services to all our valued guests. Once again, we wish to thank you for staying at our hotel and we sincerely hope we have the pleasure welcoming you here again. Best regards, Joanna Yang, General Manager

Lynne H. Business - 22/11/2018 AccorHotels certified review
« good »

i got upgrade when i checked in that surprised me, it will be appreciated if every time when i stay at your hotel i will be automatically upgraded.

Our hotel has responded to the review
Our hotel has responded to the review

Dear H. y., In name of the entire team here at Mercure Shanghai Hongqiao Airport, I would like to thank you for staying with us recently. We are very glad to understand you enjoyed your overall stay and sincerely hope we have the pleasure welcoming you here again. We wish you pleasant upcoming travels and all the best to you. Best regards, Joanna Yang, General Manager

Felipe J. R. Business - 18/11/2018 AccorHotels certified review
« Hotel nice »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear g., Thank you very much for choosing to stay with us at Mercure Shanghai Hongqiao Airport and for your time reviewing us. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, we sincerely hope to have the pleasure welcoming you back to Shanghai. Sincerely, Joanna Yang General Manager

Ray H. Business - 15/11/2018 AccorHotels certified review
« ok »

room was overheated so needed to change room which was an inconvenience - new room was better and comfortable and clean - dinner was difficult ordering through app

Our hotel has responded to the review
Our hotel has responded to the review

Dear g. , We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. We always do our utmost best to provide the best possible services to our valued Guests and customer service is our top priority. We are thus disappointed reading your comments regarding our team of associates. Please be certain that your comments will be shared with our team during our upcoming meeting where we discuss all incoming reviews. Please accept my sincerest apologies for any inconvenience caused and we hope you can give us another chance if you ever return to Shanghai again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Yang

Rick C. Families - 05/11/2018 AccorHotels certified review
« excellent customer service, very nice and clean room. »

This is my first time travel to Shanghai. I booked two rooms for my family, the rooms are very nice and clean and we love it. The staffs are very professional and nice. The baggage storage staffs even help me to load all the luggage to my transportation after I came back two days after checking out the hotel. I highly recommend this hotel to anyone who want to visit Shanghai.

Our hotel has responded to the review
Our hotel has responded to the review

Dear rick C., Warm greetings from Shanghai today. Thank you very much for choosing Mercure Shanghai Hongqiao Airport as your hotel of preference recently. Your positive comments regarding your most recent stay are very important to us. We are very happy to understand you liked various aspects of our hotel, such as our central location, our comfortable rooms and the helpful staff in the hotel lobby. We will definitely continue to delight our valued guests and we sincerely hope you will stay with us again soon. Once again, thank you very much for sharing your experience with us and the travel community and we wish you pleasant upcoming travels. Sincerely, Joanna Yang, General Manager

Eun Couples - 01/11/2018 AccorHotels certified review
« Disappointed »

Have no good service even for member

Our hotel has responded to the review
Our hotel has responded to the review

Dear yesaya g., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Hongqiao Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We very much appreciate your time and efforts sharing your comments with us and the travel community. It is our goal to ensure all our valued guests are 100% satisfied upon their check-out at our hotel. We are thus saddened to read you did not fully enjoy your stay with us. I will discuss this with our team in detail and guarantee better service in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanna Yang, General Manager

Anonymous Couples - 29/10/2018 AccorHotels certified review
« A two Star hotel for a three star hotel price »

The staffs are friendly, but it is not the kind of hotel I expected to check in for the money I paid.

Roger W. Business - 27/10/2018 AccorHotels certified review

The service is good but the room AC was not working properly. The room temperature was hot and made me couldn't rest well.

M Business - 25/10/2018 AccorHotels certified review
« simplest mercure i ever stay »

compare to other mercure that i stay before, this mercure is the simplest one.

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