Hotel - Mercure Shanghai Hongqiao Airport
Mercure Hotel Mercure Hotel

Mercure Shanghai Hongqiao Airport

3.0/5 49 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

  • 224 rooms
  • 44 non-smoking rooms
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 549 reviews

Our guest reviews for Mercure Shanghai Hongqiao Airport

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 49 reviews
Rmak Business - 07/07/2018 AccorHotels certified review
« Comfortable »

Clean, well service, comfortable.

F.m. K. Business - 28/06/2018 AccorHotels certified review
« The room and furnishing is a bit dated and old. »

The experience was acceptable, but I did not realize that the rooms on the 5th and 6th floors are a lot better than the ones on the 2nd floor. I have stayed at the hotel previously, and assumed all rooms to be similar, but I was a bit surprised to find the room 2002 on 2nd floor is quite different from the other ones I have stayed before. The most unreasonable charge is parking fee. I have a car pick-up for me at 10:30 a.m. The car arrived 5 minutes earlier, and I got charged RMB4.00 for the additional 1-2 minutes. Normally at least 10-15 minutes should be allowed for complimentary parking when picking up guests from the hotel. It is common to expect a few minutes extra in holding up the g. at check-out, waiting for the printing of official invoices. Although the amount is nominal, but it creates ill feeling from the g..

Mr. T. Solo - 27/06/2018 AccorHotels certified review
« Simple and convenience »

The hotel is very near to the Terminal 1 Airport and can be reached within around 10 mins by foot. The room size is good enough and is good for transit. There is free shuttle bus available hourly for transferring to Terminal 2. The hotel is also near to Metro line 10 and Terminal 2 is only one station away.

Anonymous Business - 24/06/2018 AccorHotels certified review

Efficient check-in and Check-out, convenient location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest: We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 28/05/2018 AccorHotels certified review
« Good location »

If you would like to transfer in airport or train station, the location is perfect. The room is clean and the staff is helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Gwlee Families - 21/05/2018 AccorHotels certified review
« Very convient to the airport »

Very nice rooms but the hallways to the rooms were a little confusing. I would stay here again on my next visit to Shanghai. I would like a little more information where to eat near the hotel. We took the metro to find something to eat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear g.: We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

David Couples - 09/05/2018 AccorHotels certified review
« Clean hotel, very convenience location. »

Room condition great, clean. Great check in check out experience. Hotel shuttle to airport and train station. Walking distance to subway station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear min w., We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Chen L. Business - 08/05/2018 AccorHotels certified review
« Fantastic »

Comfort and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear chen g., We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Kim Friends - 07/05/2018 AccorHotels certified review
« Not good... »

Subway station is very close to the hotel, so location is good. Price is also afforadable and reasonable. But that is all. At night, due to negibor's noise, i couldn't fall asleep. Counter staff was not kind for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear g. guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Hongqiao Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Simone W. Solo - 02/05/2018 AccorHotels certified review
« Efficient and courteous service. »

It was very good. Staff was very helpful and answered all my questions. Location was excellent and shuttle service was one of the reasons I chose this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear g. guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anotherday Solo - 27/04/2018 AccorHotels certified review
« Price was not clear on booking.com »

The room is fairly clean and comfortable. Very classic business/airport overnight hotel. Reception was quick and easy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear chen a., We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Kou Business - 24/04/2018 AccorHotels certified review
« Clean quiet simple »

Dinner is not available as hotel restaurant closed at opening time!

Our hotel has responded to the review
Our hotel has responded to the review

Dear g. guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Business - 22/04/2018 TripAdvisor review
« A Convenient Hotel but Front Desk Staffs Needs Training »

The hotel did not give me my deserved breakfasts when I checked in. In spite of my showing my booking record clearly showing breakfasts were included. The floor manager declined my request with the excuse that headquarters had confirmed booking without breakfasts. After a couple of sessions of arguing, the manager promised me breakfasts while I was upset already. This bad experience outweighed the good location of the hotel which is just opposite the subway station of Line 10. During breakfast, the hot water dispenser machine was out of order for a couple of days. I had to ask for water from waiters specifically.

Charley C. Business - 19/04/2018 AccorHotels certified review
« Good hotal »

location and service is good. The price is high

Our hotel has responded to the review
Our hotel has responded to the review

Dear g. guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Gerald Business - 18/04/2018 AccorHotels certified review
« very average »

Did not feel like a 4 star hotel. Did not even have a place where we could sit quietly to have a meeting. Very loud guests. Unfriendly service. This is a typical Chinese so called 4 star hotel with low standards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear g. guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Hongqiao Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Butt, M. Business - 15/04/2018 AccorHotels certified review
« A hotel for one night close to very airport »

I just arrived at the hôtel one day before receiving this questionnaire asking me how was my experience at the hotel but I am staying a week . I can still give this feedback . Nice lobby but lacks lobby seating . Café/bar closes too early. The room lacks shelves or drawers to organise your clothing . Only small hanging closet . The room safe is not attached and can be carried out of the room . There is only one English speaking channel on the television even though I saw the hôtel had many non-Chinese guests. Even as Accor gold card member I did not receive a complimentary drink because my secretary booked on Booking.com

Our hotel has responded to the review
Our hotel has responded to the review

Dear g. guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Hongqiao Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Martin G. Business - 02/04/2018 AccorHotels certified review
« Very satisfied with accommodation. »

I would firstly like to say how very satisfied I was with the high standard of room accommodation offered in this hotel. Unfortunately, for me as a western traveller, the lack of English spoken fluency at Reception could have become an issue had it not been for the fact that my transactions were routine for the staff..So all was well! I was, however a bit disappointed that after arriving into Pu Dong first thing in the morning, then travelling to Hongqiao and having slept for the remainder of the day, the restaurant had closed by 20.00 and other than a small range of soft drinks and snacks via purchase at Reception, there was no close by options for fresh food! I did however make up for this at breakfast the following morning where an excellent range of cuisine was available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear g. guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mark Business - 02/04/2018 AccorHotels certified review
« Nicer than expected »

pleased.

Our hotel has responded to the review
Our hotel has responded to the review

Dear g. guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nanbao_trip Couples - 02/04/2018 AccorHotels certified review
« A pleasant and convenient hotel with friendly and helpful staff »

This was our first time staying in this new hotel. It is close to Terminal 1 of Shanghai Hongqiao Airport and 3-minute walk from the subway station. The room is simple yet adequate. Hotel staff are friendly and helpful. Complementary breakfast is quite rich. Rooms facing west can be quite hot when there is no aircon. We couldn't sleep well in the first night as temperature reached 29 degrees during the night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear song l., We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tom S. Business - 30/03/2018 AccorHotels certified review
« Location is great »

Very clean and comfortable

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