Mercure Shanghai Hongqiao Airport 4 stars

TripAdvisor rating 3.0/5 79 reviews
Mercure Shanghai Hongqiao Airport
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Room 1

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Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 1 meeting room(s)
  • Web Corner on a Mac

Hotel location

Mercure Shanghai Hongqiao Airport

No 398 Kong Gang 1st Road
200335
shanghai
china

Tel: +862162682266

Fax: (+86)21/62680277

Contact email

Check-in from 12h00

Check out up to 12h00

  • BUS 807 BUS 806 BUS 941 :  

  • METRO L10 :   EXIT1

  • By plane

    HONGQIAOAIRPORT At 1km / 0 miles

  • By train

    HONGQIAO At 7.5km / 4.66 miles

GPS :31.193008, 121.348201

Our accommodations

Standard Room with 2 Single Beds

  • Max. number of persons: x3
  • Area: From 22
  • Views: City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk(...)

Superior Room with 2 Single Beds

  • Max. number of persons: x3
  • Area: From 25
  • Views: City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk(...)

Superior Room with 1 King Bed

  • Max. number of persons: x3
  • Area: From 25
  • Views: Airport view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk(...)

Deluxe Room with 1 King Bed

  • Max. number of persons: x2
  • Area: From 28
  • Views: Airport view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk(...)

Privilege Room with King bed

  • Max. number of persons: x2
  • Area: From 28
  • Views: Airport view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk(...)

Our restaurants and bars

RESTAURANT

Type of cuisine: International

For lunch and dinner we prepare set menus for different customers. Chinese and Western guests do have several options to facilitate themselves and do not need to wait a long time, especially business guests of the surrounding area who come dine over.

BAR

Photo non contractuelle / Strictly non binding

The Restaurant Bar will always offer guests coffee and tea until 10PM, in addition to some imported French red and white wines and classic cocktails. Guests can sit at the lobby bar to enjoy their relaxing time.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 90 m²

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 40 people

Find out more
Mercure Shanghai Hongqiao Airport Meeting Room

Our guest reviews for
Mercure Shanghai Hongqiao Airport

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

860 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.0/5

79 reviews

Not much satisfied

Customer review rating 4.2/5

Aaron Business - 18/04/2019 AccorHotels certified review

Hi , We ( our company group 6 person ) stayed here from 14 - 19 Apr , we thought the hotel supposed to have Star services but it turns not. Firstly , the daily breakfast is not good quality, and we don’t have many options to choose . The food generally are too salty and oily which doesn’t make sense for Healthy morning. Secondly , the restaurant manager she ( sorry that we forgot her name ) is kinda of rude. We greet her once in the morning , she didn’t respond back anything . On 18th April afternoon , when we finished our business meeting outside back to the hotel , we gathered in the reception and would like to have one short briefing in the lobby restaurant. She approached us and said we are not allowed to sit here unless paid in the restaurant. She wanted us to sit outside in the lobby . This really shocked All of us since we firstly are in house guests , secondly there aren’t any available space/seat for 6 of us to sit outside ( there is one sofa in the lobby but 2 persons are already sat down ) . Other then that , the reception and front desk staff are friendly and helpful. Hope the F&B Department can improve its product and services.

Splendid

Customer review rating 4.2/5

Stuart Business - 17/04/2019 AccorHotels certified review

Fantastic. Great service; very nice room, very clean and quiet. Perfect location. Wonderful.

Excellent

TripAdvisor rating 3.0/5

HKStuart Business - 15/04/2019 TripAdvisor review

I cannot understand why this hotel gets low reviews. IT IS AN AIRPORT HOTEL WHICH IS PRETTY CHEAP AND FIVE MINUTES WALK FROM T1. There are no restaurants nearby; but that it BECAUSE IT IS AT THE AIRPORT. Crazy. Nice comfortable rooms. Quiet. Good service at the front desk and good English spoken. If you have an early flight from T1 this is perfect. If you don't, then there's really no point in staying here. But that is its raison d'etre.

Smely bathroom

Customer review rating 4.2/5

Mian S. Business - 20/03/2019 AccorHotels certified review

The hotel was good with good location for transit passengers. But the bathroom was smell like public toilet and the towels were also gave a bad smell. It look like they folded already used towel again. I came to front desk. The girl asked for the room rent. I gave her 100 RMB more by mistakenly. She counted 2 times and did not shows that she get excess amount. When I told her that I gave you cash more than room price. Then she recognized and get back 100 RMB. The hotel staff should be honest enough to refund money to the client if some one make a mistake in counting.

Good

Customer review rating 4.2/5

Li W. H. Business - 10/03/2019 AccorHotels certified review

Clean & tidy. Just a bit noisy while people talking loadly in the corridor. The shower tube was broken.

Dear guest, I wish to extend my warm greetings to you from Shanghai. In name of the entire team here at Mercure Shanghai Hongqiao Airport, I would like to thank you for sharing your honest experience regarding your most recent stay with us. We value your feedback as this helps us to improve our product and services. It is our goal to ensure all our valued guests are 100% satisfied upon their check-out at our hotel. Please be certain that your comments will be shared with our team during our upcoming meeting where we discuss all incoming reviews. Please accept my sincerest apologies for any inconvenience caused and we hope you can give us another chance if you ever return to Shanghai again. Best regards, Joanna Yang, General Manager

comfortable room

Customer review rating 4.2/5

Anonymous Solo - 07/03/2019 AccorHotels certified review

I arrive around 10pm, no room service available. The breakfast is good with reasonable choice, taste good. Nice to hv shuttle service to high speed train but not frequent enough, cannot take it. A bit long to wait taxi to come. The booking was cancelled automatically, should hv warning n credit card guarantee option.

Dear Guest, Thank you very much for choosing Mercure Shanghai Hongqiao Airport while in our beautiful city recently. We very much appreciate your time and efforts sharing your comments with us and the travel community. It is our goal to ensure all our valued guests are 100% satisfied upon their check-out at our hotel. Please be certain that your comments will be shared with our team during our upcoming meeting where we discuss all incoming reviews. Please accept my sincerest apologies for any inconvenience caused and we hope you can give us another chance if you ever return to Shanghai again. Best regards, Joanna Yang, General Manager
Customer review rating 4.2/5

Anonymous Solo - 19/02/2019 AccorHotels certified review

the bed was comfortable but seems air conditioner was not working properly.

Perfect for catching early morning flight

Customer review rating 4.2/5

Anonymous Solo - 05/02/2019 AccorHotels certified review

Overall it was a very smooth and efficient experience. Only small criticism would be a lack of take away option in the lobby restaurant. Would be nice to have the option of having a coffee in my room.

Dear g., In name of the entire team here at Mercure Shanghai Hongqiao Airport, I wish to thank you for sharing your positive comments with us and the travel community. I am sure that many travelers appreciate your time and efforts. We are truly delighted to read you enjoyed your overall stay and especially liked our central location and comfortable g. rooms. We always do our utmost best offering the best possible services to all our valued guests. Once again, we wish to thank you for staying at our hotel and we sincerely hope we have the pleasure welcoming you here again. Best regards, Joanna Yang, General Manager

交通便利。Best Access

Customer review rating 4.2/5

Anonymous Business - 30/01/2019 AccorHotels certified review

I always stay at your hotel due to the best access and reasonable price for 25 ㎡. The restaurant serves selectable foods for breakfast. The room curtain can keep a darkness when sleeping in the night. Easy to catch taxi too. Unfoutunately, there are no shopping area near the hotel except two restaurants and one convenience store. That case, you can visit terminal 1 .

It has basically everything that you need

Customer review rating 4.2/5

J Solo - 16/01/2019 AccorHotels certified review

Good experience overall. Wifi is slow. Breakfast is OK, could have some more western options, not only asian. Hotel personel is very nice.

Dear g., In name of the entire team here at Mercure Shanghai Hongqiao Airport, I would like to use this opportunity to thank you for staying at our hotel. We value both positive and constructive comments as this always helps us to improve our product and services. We are truly glad reading you enjoyed various aspects of our hotel.Your comments about our comfortable rooms and our breakfast selection will most definitely be shared with our team. We always do our utmost best to provide the best possible services to our valued Guests and customer service is our top priority. Please be certain that your comments will be shared with our team during our upcoming meeting where we discuss all incoming reviews. Once again, thank you very much for your review and we wish you safe and pleasant upcoming travels. Best regards, Joanna Yang, General Manager
Customer review rating 4.2/5

Anonymous Business - 10/01/2019 AccorHotels certified review

room and room condition was ok. but there was no extra option then Noodle to eat on late night time.

Dear yusuf a., In name of the entire team here at Mercure Shanghai Hongqiao Airport, I would like to use this opportunity to thank you for staying at our hotel. We value both positive and constructive comments as this always helps us to improve our product and services. we will make sure to let know to the corresponding deparment about improving our food products. We sincerely hope you will give us another chance if you ever return to Shanghai. Once again, thank you very much for your review and we wish you safe and pleasant upcoming travels. Best regards, Joanna Yang, General Manager

Room Rate

Customer review rating 4.2/5

Wong A. Y. Couples - 08/01/2019 AccorHotels certified review

Walk in rate much more cheaper than I booked advanced through expedia 2 months ahead. Will not recommend your hotel to others.

Overpriced and overrated hotel in the empty location

TripAdvisor rating 3.0/5

Hardosaur Business - 05/01/2019 TripAdvisor review

I stayed at this hotel during a trade fair, when close proximity to the exhibition center was the main selection criterion. Unfortunately, this is not a real Mercure but a franchise managed by some local company.Usually I don't mention the decoration but my room was extremely dull and depressing. Beds were generally OK, so was the bathroom. The room was not clean, and expensive wood furniture was worn out a lot. The good point was that the bottled water and coffee/tea bags were supplied daily, which is important as the weather is hot even in September.The breakfast was expensive but neither varied nor tasty; it was a challenge to find some fresh vegetables or bakery, or something familiar to the European person.The metro station is a few minutes away from the hotel, but a ride to the center may take 40 minutes or more. Surroundings are not interesting (some airport facilities mostly), but you may walk a kilometer or two and dive into authentic Chinese life :)Generally, I would consider another hotel around, as this one is 2* at most.

Good hotel but need improvement in booking system

Customer review rating 4.2/5

John C. Business - 18/12/2018 AccorHotels certified review

I was confirmed breakfasts included but the booking system did not show the inclusion. The clerk needed to reaffirm with her senior before inputting the breakfasts into my room during the entire stay. As a gold card member, the clerk upgraded me to a high level of room only after she checked into a very small room and after my complaint. In addition, she did not offer me my welcome drink vouchers, to which I was also entitled as a Gold A-Plus member. Finally I was supposed to check out on 20 December but this message showed that my check out date was 2 days earlier. I believe the hotel may need an overhaul in its reservation system. In spite of the above, the hotel located near the Hongqiao Airport T1 and just opposite to the MTR Station of Line 10, which made it conveniently travel to town center or other Hongqiao Airport Terminal and Railway Station. Rooms were clean and quiet in spite of the hotel just opposite to the runway.

Dear g., I wish to extend my warm greetings to you from Shanghai. In name of the entire team here at Mercure Shanghai Hongqiao Airport, I would like to thank you for sharing your honest experience regarding your most recent stay with us. We value your feedback as this helps us to improve our product and services. We always do our utmost best to provide the best possible services to our valued Guests and customer service is our top priority. We are thus disappointed reading your comments regarding our team of associates. Please be certain that your comments will be shared with our team during our upcoming meeting where we discuss all incoming reviews. Please accept my sincerest apologies for any inconvenience caused and we hope you can give us another chance if you ever return to Shanghai again. Best regards, Joanna Yang, General Manager

Reasonable price, close to airport & train station, and clean.

Customer review rating 4.2/5

Heetae K. Business - 14/12/2018 AccorHotels certified review

I will check in next time I visit Hongqiao area.

Dear g., Warm greetings from the entire team here at Mercure Shanghai Hongqiao Airport. Thank you very much for staying with us recently. We always strive to offer the best possible service to our valued guests throughout their stay at our hotel. We are truly delighted to read you enjoyed your stay and liked our location in Shanghai. It would be our pleasure welcoming you here again should you ever return to this beautiful city. Best regards, Joanna Yang, General Manager

Very good service nice hotel, very friendly

Customer review rating 4.2/5

David L. Business - 08/12/2018 AccorHotels certified review

Will recommend to all my friends great helpful staff very friendly and clean hotel. Close to transport

Dear g., We would like to use this opportunity to thank you for your positive review regarding your most recent stay at Mercure Shanghai Hongqiao Airport. It has been our great pleasure welcoming you here recently. We are truly delighted reading your positive comments and appreciate your time and efforts sharing these with us and the travel community. Please be certain that I will share your review with our entire team, as this will definitely help everyone continuing delighting our valued guests. Once again, thank you very much for choosing Mercure Hotels and we sincerely hope you we have the pleasure welcoming you here again in the future. Best regards, Joanna Yang

Very good and courteous service

Customer review rating 4.2/5

Ki Y. W. Friends - 07/12/2018 AccorHotels certified review

We have stayed 2 nights at Mercure Hongqiao Airport. The English speaking receiptionist is very detail minded and friendly. She allowed us leaving our lugguages at the luggage room for 10 days, as we book the 3rd and 4th night at the same hotel after 10 days tour in Yunnan. The location is superb, 1 mins walk to Metro Line 10. Highly Recommended!

Dear hu q., Thank you very much for choosing Mercure Shanghai Hongqiao Airport while in our beautiful city recently. We very much appreciate your time and efforts sharing your comments with us and the travel community. It is our goal to ensure all our valued guests are 100% satisfied upon their check-out at our hotel. We are happy to understand you liked our central location near the airport, our comfortable rooms and the service provided by our hotel staff. Once again, thank you very much for your review and we wish you safe and pleasant upcoming travels. Best regards, Joanna Yang, General Manager

Mr Chi Jean l.

Customer review rating 4.2/5

Chi J. L. W. A. M. N. :. 3. Business - 03/12/2018 AccorHotels certified review

The first time in my life . Staying in mercure hotel with no fridge in the room.

Dear william l., In name of the entire team here at Mercure Shanghai Hongqiao Airport, I would like to thank you for sharing your honest review with us and the travel community. We always strive to deliver the best possible service to our guests.Some of our rooms are not equipped with refrigerators. We have also reported this problem to the superior leader and applied for it. We hope it can be solved as soon as possible. We sincerely hope that you will give us another chance and wish you a pleasant journey. Best regards, Joanna Yang, General Manager

Very convenient for access to train station for near city and airport.

Customer review rating 4.2/5

Moimoihkg Business - 28/11/2018 AccorHotels certified review

Clean and not small room, smart reception. Even limited choise for dinner, local store there. Will stay again when just stop by Shanghai.

Dear yuji g., In name of the entire team here at Mercure Shanghai Hongqiao Airport, I wish to thank you for sharing your positive comments with us and the travel community. I am sure that many travelers appreciate your time and efforts. We are truly delighted to read you enjoyed your overall stay and especially liked our central location and comfortable g. rooms. We always do our utmost best offering the best possible services to all our valued guests. Once again, we wish to thank you for staying at our hotel and we sincerely hope we have the pleasure welcoming you here again. Best regards, Joanna Yang, General Manager

convenient

Customer review rating 4.2/5

Zhikun Z. Business - 28/11/2018 AccorHotels certified review

The position is quite convenient which is just closed to the subway station.

Dear Z. g., Thank you very much for choosing Mercure Shanghai Hongqiao Airport while in our beautiful city recently. We value your positive comments very much and have already discussed your review with our team. It has been our pleasure having you here with us as our g. and we are very happy to read you enjoyed our very central location. I fully agree with you that our hotel’s location is unbeatable and we sincerely hope you will stay with us again soon. Best regards, Joanna Yang, General Manager
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