Hotel - Grand Hotel Palazzo Livorno - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Grand Hotel Palazzo Livorno - MGallery by Sofitel

4.0/5 734 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AEROPORTO DI PISA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 01:00-00:00
    • Opening hours : Week-end 01:00-00:00

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

The rooms and suites at the Grand Hotel Palazzo MGallery by Sofitel take you back to a time when Livorno was an extremely popular seaside resort among European high society and traveling was a real art.Relax in unrivaled elegance after a day exploring Livorno. High ceilings, sumptuous furnishings and enchanting views are further enhanced with superb service, to ensure that you can enjoy absolute relaxation during your stay.

  • 123 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
    • Automatic air control
    • Manual temperature control
    • Automatic temperature control
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating 267 reviews

Our guest reviews for Grand Hotel Palazzo Livorno - MGallery by Sofitel

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 734 reviews
Anonymous Solo - 07/10/2018 AccorHotels certified review
« Two nights in Livorno were wonderful. »

The Grand Hotel Plaza Livorno was a nice place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James F., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Gareth Couples - 24/09/2018 AccorHotels certified review
« Lovely Hotel »

Great location, stunning decor and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gareth S., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Jacques H. Couples - 04/09/2018 AccorHotels certified review
« not a 5* hotel in many aspects »

Building is beautiful, personnel is 4*, maintenance and cleaning 2* (photos available if you wish to go beyond statistics). Let's not forget the 5th floor terrace - too small as well as the mini pool - but the food is very good, impressive choice of food and wine, a panoramic seaview.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacques H., Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Cannucci Hotel Manager

Wilbur W. H. M. Solo - 31/08/2018 AccorHotels certified review
« 9 Nights on the Tuscan Coiast »

A palace hotel with an excellent restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wilbur H., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Kvh Couples - 30/08/2018 AccorHotels certified review
« Inferior service level not worthy of a five star hotel »

We were disappointed with the service level of this 5-star hotel and could not believe this was how Accor intents it to be: * Carry our own bags in the car whilst the door man watched us doing so * Room left uncleaned even after twice informing the reception that this was not done * Very poor breakfast where the scrambled eggs were horrible and the waiters cleaned the tables by throwing everything on the ground (empty sugar packs, etc...)

Our hotel has responded to the review
Our hotel has responded to the review

Dear KRIS V., Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Cannucci Hotel Manager

Couples - 30/08/2018 TripAdvisor review
« Poor service, unpleasant smell of drains and generally disappointing »

We stayed at Grand Hotel Palazzo for 1-night at the end of a trip to Italy. It was the one low point on an otherwise awesome trip. We picked the hotel due to proximity to Pisa airport and while it was an easy drive from the hotel to the airport everything else about the stay was generally disappointing. The service throughout was poor with lots of waiting for staff to do things, there was an unpleasant smell of drains on the 4th floor of the hotel where we were staying and the quality of the room (despite the fact we were given an upgrade to a junior suite) was not great. Breakfast was average, gaining access and exit to the car park was challenging and the bed was uncomfortable. Such a shame because the Grand Hotel itself is an impressive building that unfortunately has lost its grandeur.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards. Fabio Cannucci Hotel Manage

Marc Couples - 28/08/2018 AccorHotels certified review
« Drama »

Shame on Accor. No service, dirty, mould, no processes, no management

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARC V., Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Cannucci Hotel Manager

W. F. Families - 22/08/2018 AccorHotels certified review
« Relaxing, luxurious, nice atmosphere, but with a couple of niggles and worrying fire safety »

We had two rooms: a Classic Room and a Deluxe Room (with two bedrooms within). In both rooms there were problems with TV channel reception. Only approx. 6 of the TV channels worked in either room (out of a total of approx. 25). This was a surprise and disappointment for a 5 star hotel. The fire alarm went off late on the night of Saturday 18th August, but in both of our rooms there was no audible alarm; we could only hear the alarm in the corridor once we had muted the TV! No hotel staff came down our corridor to inform us or to assist evacuation. When we got to the reception we found it was a false alarm. The lifts kept working even when the fire alarm was sounding, which is a surprise and a worry. Took quite a long time to turn the alarm off, which meant we didn't get to sleep until the early hours of the Sunday morning. On a positive note: the staff in the breakfast room were excellent, although they ran out of eggs long before the end of the breakfast time. The staff in the 5th floor bar were also excellent, as was the quality of the drinks & snacks served.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Noeleen W., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Steve Couples - 21/08/2018 AccorHotels certified review
« Location; Facilities; Staff; Service........all 10's !!!! »

We finished our 'Grand Tour' at the Grand Hotel Palazzo, Livorno. One word - fantastic! Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEVE B., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Thierry L. Couples - 21/08/2018 AccorHotels certified review
« An historical Hotel very nicely located still some renovation to be finalized to become a great palazzo »

As expected an hotel with a lot of historical elements , the terrasse and the restaurant on the top are great, worth a dinner or a drink. Location is fantastic to see sun set on the sea. But still a number of renovations are not yet finalized (pool, electricity, elevators, TV system ...) . The director tried his upmost to balance some inconveniences and he should be thank for that. Rooms are a bit small for that category of hotel but you should schoose the ones on the see view. Room service need to improve thanks to Sofitel guidelines to be at the level of other sofitels but a great time with a great breakfast. I recommend this hotel for a couple to keep great souvenirs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear THIERRY l., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Sebastian Families - 13/08/2018 AccorHotels certified review
« Great experience! »

Amazing stay in the room with breathtaking Sea view. Deserved 5*.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SEBASTIAN M., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Richad S. Families - 10/08/2018 AccorHotels certified review
« Mediocre »

No special attention in the room from the manager for a platinum guest (besides upgrade which was appreciated!). Power blackout in the whole hotel for the whole evening without any specific explanation and no appology from manager upon departure!

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD S., Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Cannucci Hotel Manager

Pj A. Couples - 04/08/2018 AccorHotels certified review
« Ok, but could have been better. »

I had written to the hotel in advance (months before) to ask if we could check in earlier (around 1pm) as we had booked a suite and gone to expense as it was our last night of a honeymoon trip. We arrived around 1:30 but the room was not available. We were asked to wait in the bar with a complimentary drink so it was disappointing but acceptable of course. However, we came downstairs to check on progress at 2:45 and the room was still not ready. We were offered another room but this was not a suite room I had reserved. It was 4pm when the room was ready which was a shame as we wanted to maximise the suite/view for as long as possible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. P., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Diego Business - 02/08/2018 AccorHotels certified review
« Great Ocean front hotel in the heart of Livorno »

great place for business and pleasure!!! Rooms could use a little maintenance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear diego c., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

02/08/2018 TripAdvisor review
« One night stay in Livorno »

The hotel does not reflect its 5 star classification. The rooms are not properly cleaned, there is dust and cotton everywhere. On top, is not properly maintained! The door on the shower had one glass missing, the furniture is totally damaged, the floor seems from an horror movie with so many scratches. Only the location and breakfast was good. Really does not worth the price nor the 5 stars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards. Fabio Cannucci Hotel Manager

Tobias D. L. Couples - 01/08/2018 AccorHotels certified review
« Old, but charming »

The hotel was old, but with charm. And, cleaning must improve. Our bedsheets were dirty upon arrival. However, when we told the staff this was sorted immediately. Breakfast was great, and overall service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tobias L., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Daniel Couples - 01/08/2018 AccorHotels certified review
« One Day Trip to Livorno »

The hotel is situated in an amazing building overlooking the sea. The hotel is decorated nicely and it's a pleasure to be in the Reception Area. The rooms are spacious. Some of the rooms have huge windows and balconies. Our room unfortunately had just a tiny window, which made the room not that cosy. Nevertheless the view from the window was wonderful. The swimming pool on the rooftop is a great idea. The Hotel restaurant is an absolute highlight. Restaurant is situated on the roof top of the hotel. We could enjoy the great meal with an amazing view of the sunset. After such a nice evening in the restaurant we were not pleasantly surprised by the breakfast. Everything was too chaotic. There were not enough staff to keep the place clean. A lot of tables were standing full of dirty dishes and people didn't have a place to sit and were just waiting until somebody will clean the place. The food selection was also mediocre. A lot of pastries and bread and hardly any fresh fruits. Nevertheless we had a really nice stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel H., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Livorno Friends - 31/07/2018 AccorHotels certified review
« Livorno »

Very quiet area, staff very friendly,very nice place

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bertrand D., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Jesper H. S. Families - 23/07/2018 AccorHotels certified review
« Nice hotel in special surroundings with a nice breakfast »

The hotel is nice in beautiful old palais building. The roof top pool is really nive. Also the breakfast was good. In general the stay was pleasant but as a high end hotel we would expect a higher degree of accuracy especially regarding service and needs. It is some small issues which sum up and gives a little negative impression: 1) check in was smooth but it was like a supprise that we have requested two rooms next to each other. This request was asked already at the time of booking but not met. Although, we got the room at the same corridor. Furthermore, it was a bit annoying that, we were told initially that the booking was without breakfast. This was obviously not the truth as the stay was booked as a bed and breakfast rate. The staff member at the reception said that we got free breakfast because of the Accor Gold member status. But this has nothing to do with free breakfast. All of this just gave a poor impression from the start. 2) Rooms are nice and large but they need some refurbishment. Especially the shower cabins are in need of improvement to remove some of the signs of mould in the set areas. The ammenities, however, were niver We appreaciate that you offer instant coffee in the room, but you should focus on that this is provided every day. It was not provided to none of our rooms and we had to ask for it to the staff. Additional, it would be appreciated if an iron was present in the rooms. 3) As a last comment, I need to say that the staff at the restaurant need updates on wine. We specifically asked for a glass of champagne but was served another sparkling wine which clearly was not champagne. I commented om this to the waiter and was offered the glass on the house as it turned out that it was not champagne. This mistake should not happen. Finally, some encouraging words. We were very happy that you contacted us very fast as we have forgot a mobile phone. This was very much appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jesper Hvass S., Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Cannucci Hotel Manager

Maurice S. Couples - 27/06/2018 AccorHotels certified review
« Our last night in Italy »

We arrived at the hotel to be informed we had been upgraded. A beautiful surprise for our last night in Italy. The suite was superb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAURICE S., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

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