Grand Hotel Palazzo Livorno - MGallery 5 stars

TripAdvisor rating 4.0/5 861 reviews
Grand Hotel Palazzo Livorno - MGallery
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Hotel extras

Located right on the seafront with view of the Terrazza Mascagni

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 25.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • AEROPORTO DI PISA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Grand Hotel Palazzo Livorno - MGallery

Viale Italia 195
57127
livorno
italy

Tel: +390586260836

Fax: (+39)0586260836

Contact email

Check-in from 15h00

Check out up to 12h00

  • R1 :   1 VIALE ITALIA

  • By plane

    AEROPORTO DI PISA At 18km / 11 miles - Shuttle paying

  • By plane

    GALILEO GALILEI At 20km / 12 miles

  • By car

    LIVORNO CENTRO At 3km / 1 miles

  • By train

    LIVORNO CENTRALE At 2km / 1 miles

  • By train

    STAZIONE CENTRALE At 6km / 3 miles

GPS :43.533184, 10.302792

Our accommodations

The rooms and suites at the Grand Hotel Palazzo MGallery by Sofitel take you back to a time when Livorno was an extremely popular seaside resort among European high society and traveling was a real art. Relax in unrivaled elegance after a day exploring Livorno. High ceilings, sumptuous furnishings and enchanting views are further enhanced with superb service, to ensure that you can enjoy absolute relaxation during your stay.

CLASSIC ROOM, 1 queen size bed or 2 single size beds

  • Max. number of persons: ‌2
  • Area: From 16
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

SUPERIOR ROOM, 1 queen size bed or 2 single size beds, sea view

  • Max. number of persons: ‌2
  • Area: From 16
  • Views: Sea side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

DELUXE ROOM, 1 king size bed or 2 single size beds, ideal for families

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Sea side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

JUNIOR SUITE, 1 king size bed or 2 single sizebeds, sea view

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Garden side, Sea side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

CLASSIC SINGLE ROOM, 1 single size bed

  • Max. number of persons: ‌1
  • Area: From 16
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

DELUXE SUITE, 1 king size bed or 2 single sizebeds, ideal for families

  • Max. number of persons: ‌3
  • Area: From 35
  • Views: Garden side, Sea side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Our restaurants and bars

MASCAGNI RESTAURANT

Type of cuisine: Mediterranean

Located on the top floor of the hotel with a charming sea view, the Mascagni Restaurant is the ideal setting in which to savor fine local and Italian dishes. Excellent produce and flair from our chef will leave you with great memories.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR MASCAGNI

Photo non contractuelle / Strictly non binding

Bar Marconi is the ideal place to enjoy a drink and appreciate the gorgeous sea view. You will be able to sample the finest selection of wines and spirits from around the world in an exclusive atmosphere: the perfect location for flavor and feeling.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 153 m²

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Grand Hotel Palazzo Livorno - MGallery

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

439 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

861 reviews

Customer review rating 4.0/5

E. Couples - 13/07/2019 AccorHotels certified review

Not so good the room was stinking , we complained about it nothing was done when we came back in the evening , we complained again and finally at 11 o clock in the evening when we wanted to go to sleep two men were coming GJ try to solve the problem Not the right way to treat a gold member!!!

Dear MAARTEN E., Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Cannucci Hotel Manager

Pleasant stay

Customer review rating 4.0/5

Kawai L. Friends - 08/07/2019 AccorHotels certified review

Overall it's a nice hotel by the seaside, albeit with a problem with the air con and restaurant booking issues. The spa area is very nice.

Dear KA WAI L., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Not Really So Grand

Customer review rating 4.0/5

Harvey Couples - 07/07/2019 AccorHotels certified review

The hotel is impressive on the outside and well located. The staff was gracious & efficient and even gave us an upgraded room. The suite was large & had a beautiful view but unfortunately the furniture, upholstery, draperies and the carpeting are stained & dirty & well overdue for replacement. The bed was comfortable and the bathroom was adequate. It was a disappointing overnight in Livorno.

Dear William G., Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Cannucci Hotel Manager

100% except the food

Customer review rating 4.0/5

Mrs S. Couples - 07/07/2019 AccorHotels certified review

We stayed for two nights but wished we had booked it for the whole week instead. We booked the junior suite and it was perfect, the only thing that let you down was the food in the restaurant. The menu was limited and for someone fussy there was even less choice. The menu was ocean so all with sea food or land which was all beef, nothing else no other varieties or choices. I chose the lasagna and it was not great, it wasn’t bad but it wasn’t great either. You need more choice. All staff were polite, room was immaculate, spa was lovely and relaxing and although it’s busy outside the view was great. We would definitely stay again

Dear Lisa s., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

luxury place and affordable price

Customer review rating 4.0/5

Ekaterina Couples - 03/07/2019 AccorHotels certified review

very polite receptionists and perfect service. We stayed in a luxury room with every comforts. rich buffet breakfast in the morning in a clean and bright porch not at all crowded.

Dear ekaterina a., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Best hotel in Livorno

Customer review rating 4.0/5

Gino, C. Couples - 30/06/2019 AccorHotels certified review

Outstanding stay with a great staff. Outstanding rooms with a great sea view. I wish we had stayed longer than two nights. For sure on our next stay.

Dear Gino S., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Very food location and view

Customer review rating 4.0/5

R. Couples - 24/06/2019 AccorHotels certified review

We were very satisfied with the location. We got upgrade for the room it was also very nice. Staff is very kind and helpful and smiling everytime. Concierge suggested a good restaurant for dinner and receptionist suggested a very beautiful sandy beach to us. Two things I think you should develop. First of all, breakfast. First morning at 10 o’clock we went down for breakfast, no glasses at juices, no plates by the food. Lot of tables uncleaned not possible to sit down. Variety of fresh vegetables might be wider. Quality of pastry and brad is very low. Second of all, the gym. Considering it’s a 5* hotel this gym is not reaching a satisfying level. It’s air conditioning is terrible, it is dark... However, I went to it two times so I use it anyway. The running machine is so loud that the spa receptionist closed the door what I understand but it makes the gym darker and with less air as it was before.

Dear bagi r., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

lovely hotel could be so much better

Customer review rating 4.0/5

Anonymous Couples - 22/06/2019 AccorHotels certified review

there was drain / sewage smell in room first day. the service at roof pool area and restaurant was extremely inattentive. why are all the rooms at front of hotel not in use, they would make a relaxing lounge / sitting / bar area? it makes the hotel seem cheap not to offer complimentary water each day of the stay. more could be done to accentuate the classic building.

Dear ronald t., Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Cannucci Hotel Manager

Great hotel, great staff

Customer review rating 4.0/5

Wlee Families - 22/06/2019 AccorHotels certified review

The staff were all friendly and helpful

Dear WILLIAM L., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

OK

Customer review rating 4.0/5

Adam P. Couples - 18/06/2019 AccorHotels certified review

Rooms really nice, roof top bar - outside a bit off putting due to birds diving at food, staff really good other than the below (which was just a difficult situation and staff were polite and work through reasonably). Initially room had terrible smell, maintenance tried to cover up (which we wouldn't have had an issue if the route cause of the smell had gone or opening the windows had cleared the air, but it hadn't), eventually we were moved to another room after a bit of pushing back - end result reasonable (offered and provided a free meal in restaurant), but took 3 hours and negotiation to that point - staff could have been more responsive and communicative (we were waiting in the bar and had to keep following up status) however as said a difficult situation and we got there. (probably just what you don't need after having travelled in a strange country for the first time by car for 3/4 of a day). Only other issue was there was not a porter when we arrived (which was during the check in period). Hence had to find someone and then work out what to do with the car etc.

Dear Adam P., Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Cannucci Hotel Manager
Customer review rating 4.0/5

Anonymous Couples - 18/06/2019 AccorHotels certified review

The room was beautifully appointed but when we arrived there was a hoover left in the room. The bell boy said he'd run out of time! The room wasn't properly cleaned or replenished while we stayed. Our breakfast tray was left all day. On arrival when I asked for help with my luggage the receptionist questioned if I had a reservation, indicating that he didn't think I should be staying at the grand! The tray charge for breakfast in the room was excessive, if you don't want to provide room service breakfast then don't offer it. We had to remind staff that our breakfast card hadn't been collected and then chase up the breakfast as it wasn't delivered at the requested time - if you charge 25 Euro for the tray then at least bring the food when asked for! The restaurant food was excellent as was the service, your restaurant manager clearly understands how to greet people and manage his staff to a high level sadly the main hotel was poorly managed.

Dear CAROLINE W., Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Cannucci Hotel Manager

Lovely view disinterested staff

TripAdvisor rating 4.0/5

Navigate47177877856 Couples - 18/06/2019 TripAdvisor review

Beautiful location and lovely rooms, food in the restaurant was great but reception staff and general level of service was poor. Felt unwelcome and as if I was intruding when I asked for help with luggage. A real shame as with better management this place could be a gem

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards. Fabio Cannucci Hotel Manager

Great hotel and friendly, courteous staff.

Customer review rating 4.0/5

Sharon C. Families - 10/06/2019 AccorHotels certified review

A wonderful experience!

Dear Sharon C., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Excellent stay. Thank you for upgrading us to the junior suite. We had an amazing stay.

Customer review rating 4.0/5

Gigi Couples - 08/06/2019 AccorHotels certified review

Thank you for upgrading us. Our honeymoon at this hotel was the best in Europe. It is our first trip to Europe from Australia. And we enjoyed Livorno so much because of this hotel. Thank you.

Dear Gigi C., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Perfect

Customer review rating 4.0/5

Anonymous Couples - 03/06/2019 AccorHotels certified review

Good room, good service and excellent location. The breakfast could be improved though

Dear ANDREA L., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Beautiful location

Customer review rating 4.0/5

Fabio B. Couples - 21/05/2019 AccorHotels certified review

Accommodation was great and comfortable, our only comment would be the spa is so crowded by non hotel guests, and many children. The spa should be complimentary for in house guests but we have to pay euro 20 per person with this kind of environment, crowded pool, noisy area which was really unpleasant. We ended up doing spa and sauna and left the spa facilities area.

Dear oai cheng adeline c., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager
Customer review rating 4.0/5

Fulvia Friends - 16/05/2019 AccorHotels certified review

We felt very special.

Dear FULVIA N., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Weekend getaway

Customer review rating 4.0/5

Coastal W. A. Couples - 14/05/2019 AccorHotels certified review

Very pleasant and lovely room with sea view. Well received by concierge who made us most welcome on arrival.

Dear Hylton M., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Okay

Customer review rating 4.0/5

Anonymous Friends - 13/05/2019 AccorHotels certified review

House keeping was not up to a standard I would have expected from a 5 star hotel. Decor was a little shabby in the room especially the bathroom

Dear John M., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Friendly staff, and a great room

Customer review rating 4.0/5

Anonymous Solo - 08/05/2019 AccorHotels certified review

I was welcomed well, and given a room upgrade

Dear JOHN P., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager
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