Hotel - Mercure Bangkok Sukhumvit 11
Mercure Hotel Mercure Hotel

Mercure Bangkok Sukhumvit 11

4.5/5 418 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • DONMUEANG (Paying)
    • SUVARNABHUMI (Paying)
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna (Paying)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis  (Nearby)
    • Outdoor tennis court
    • Tennis
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Jet skiing
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 232 rooms
  • 232 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 1,210 reviews

Our guest reviews for Mercure Bangkok Sukhumvit 11

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 418 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Tariq A. Families - 13/08/2018 AccorHotels certified review
« Amazing ! »

Everything was perfect except the Breakfast needs to be more diverse especially for the middle eastern guests

Our hotel has responded to the review
Our hotel has responded to the review

Dear TARIQ A., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Cvalen Families - 13/08/2018 AccorHotels certified review
« Swimming pool staff were brilliant but breakfast was the same everyday. »

Generally good - reception staff were very welcoming, room was good size and comfy. Cleaning staff and swimming pool staff good also. Poor - iron! Need a more modern up to date one especially as you needed to call for.it from house keeping. Not allowed to order food after 10 in Alex cafe with 11 yr old son. Room service prices were nearly double. Staff who organised trip to market not looking after our interests. Driver ok 1,200 for day but took us to the expensive tourist part for entry to floating market- 3000 baht (2 adults and child) for not even 1 hour tour, whereas there was another entrance with long boat for half this price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CATH V., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Sukhumvit 11. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Roger Friends - 13/08/2018 AccorHotels certified review
« AN AMAZING FIND »

Well located hotel, easy walk to BTS, plenty of eating and entertainment options nearby. An excellent nightclub, Levels, is only about 50 metres away. Privilege Club floor Room big and very comfortable, well worth opting for Privilege club level.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROGER T H., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Papawee G. Couples - 11/08/2018 AccorHotels certified review
« friendly & comfortable »

My husband and I had stayed 10 days at Mercure Bangkok Sukhumvit, good location, very lovely, helpful and friendly staffs. We will come back to stay at this hotel if we visted BKK again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAPAWEE G., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Dr J. R. Families - 11/08/2018 AccorHotels certified review
« professional, helpful, god taste and design »

Very helpful staff. Nice rooms, excellent service, excellent breakfast. Everything was perfect for our short stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JONAS R., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Thomas T. Business - 09/08/2018 AccorHotels certified review
« Fantastic customer care service »

Room cleaning is excellent, the receptionist are responsive and efficient during my check-in and check out. Courteous and helpful when I ask questions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T. N., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Anonto S. Couples - 09/08/2018 AccorHotels certified review
« The hotel staff are very accommodating and rooms are clean with very good on-call services. »

The experience was very good. This is probable the 20th time I have visited Bangkok and have stayed in multiple hotels. The Mercure experience will surely be among the top 3. :) However, every good thing has its own room for improvement and so does Mercure. Just a - Breakfast menu should be a bit more elaborate - not plenty option for residents from different parts of the world. Though am not complaining about the existing menu which is still good. Just an opinion that you might wish to increase the men/ options and avoid the same menu everyday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SADAF N., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Somruethai M. N. Families - 09/08/2018 AccorHotels certified review
« Very good »

I was a very pleasant and familiar stay. It is all ways nice to come to Mercure, because most of the staff know us. A very lovely hotel with a lot of great staff to help you. The hotel is also near to the BTS.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MUNGTHUNG S., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Junaid U. R. Solo - 09/08/2018 AccorHotels certified review
« Excellent »

The hotel ambiance is excellent,location is geat.i just want to tell that the house keeping service is not up to the mark. I want something and called them twice,waited long but nobody came. Overall it is an excellent place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JUNAID UR R., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking the appropriate measures to address the housekeeping service issue and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

EKARAT C Business - 08/08/2018 TripAdvisor review
« Relaxing time in BKK »

My choice to this Accor property for my business trip in Bangkok was not only the prime location, but also for good services with Thai hospitality. I was thankful for a well prepared room with upgraded to suite room that beyond my expectation. Finally, Thank you all Club Lounge staffs for treating me as special guest and the quality food, fresh fruits and cookies that made this stay more sweeter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Ekarat, Thank you very much for taking the time to review your recent stay with us. I am very happy to read your positive words and look forward to sharing them with our Heartists especially the team at our Privilege Club. We hope to have the pleasure of welcoming you back again in the near future. Best regards, Suchada Jirapanitcharoen, Hotel Manager

Anonymous Couples - 07/08/2018 AccorHotels certified review
« Great »

The concierge were fab, the room was good and the shower was powerful and amazing. The location is great with bars and restaurants on ur doorstep and BTS station less than 10 minutes walk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALAN B., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Andy N. Couples - 07/08/2018 AccorHotels certified review
« Great »

Comfortable and big room. Staff were helpful especially the overall concierge staff. They were helpful, friendly and courteous. Good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHEE TECK N., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

H.q Friends - 07/08/2018 AccorHotels certified review
« First time to complain about Accor hotel »

Hello Sir, List of issues to improve: - noisy doors which closes very hard and it shakes the walls. - when I start changing my dress to go out, I see dust in the air which means the carps never been vacuumed and not any vacuum can be effective for carpets. - the iron was dirty and I was unable to get a clean one. - the curtains didn’t block the sun light and I had to buy tape to apply on the sides of the curtains. Cheers

Our hotel has responded to the review
Our hotel has responded to the review

Dear HESHAM Q., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Sukhumvit 11. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Hassan H. Families - 06/08/2018 AccorHotels certified review
« Hassan H. »

Super hotel Loved it ..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hassan hyder A., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Cal V. C. Solo - 06/08/2018 AccorHotels certified review
« First stay with Mercure Bangkok Sukhumvit 11 »

Great hotel with friendly and welcoming staffs. Rooms is clean and comfortable with great amenities kits. Special thanks to the staff at the privilege lounge, Ms. Paula and Ms. Pawan for making my stay a memorable one. This hotel is truly from the heart. I would return back to the hotel in the near future. Cheers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CAL VIN C., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Solo travel - 05/08/2018 TripAdvisor review
« First time at Mercure Bangkok Sukhumvit 11 »

Marvellous and feel welcome hotel. The hotel staff are friendly and helpful. Hotel is located at the Sukhumvit Soi 11 and its about 5 minutes walk to the Nana BTS station. Check in process is smooth and effortless at the privilege lounge. Special thanks for the great service and Le Club Accor membership recognition especially to the Privilege lounge staff, Paula and Pawan for making my stay a memorable one. I would return to this hotel in the near future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you for reviewing the staying experience with Mercure Bangkok Sukhumvit 11. We are thrilled to read that you enjoyed a great moment with us and willing to make a return visit. Also thank you for letting us know how impressed you were with us as well as the hospitable service of our Heatists Paula and Pawan. I will make sure they receive this praise as it is the best reward for them. We are all looking forward to welcoming you back again in the city of angels soon. Kind regards, Suchada Jirapanitcharoen, Hotel Manager

A. Friends - 04/08/2018 AccorHotels certified review
« Good, Memorable stay »

My stay at mercure was excellent. With the THAI welcome, I was so happy to be there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WONJIN A., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as A. encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Kelvin Business - 04/08/2018 AccorHotels certified review
« Very convenient »

Very near the BTS makes it very accessible. Staff were friendly and helpful. Room was spacious and very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KELVIN HENG KEONG W., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Jinnicha A. Couples - 02/08/2018 AccorHotels certified review
« 1st time stay with warm welcome »

Fast check in at Privilage club.Nice room with bathtub, excellent breakfast. Lovely pool with designs. Staffs are kind and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TORBEN G., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Sharar R. Families - 02/08/2018 AccorHotels certified review
« Good. »

It was good, everything was great but one of the reception ladies named "Inn" or something does not have good manners. She doesn't know how to treat her customers well and has a bad attitude which was not necessary.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHARAR R., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Sukhumvit 11. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suchada Jirapanitcharoen Hotel Manager

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