Hotel - Mercure Bangkok Sukhumvit 11
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Mercure Hotel

Mercure Bangkok Sukhumvit 11

18 Sukhumvit Soi 11  Nana  Khlongtoey 
10110  BANGKOK
THAILAND

154 reviews
TripAdvisor Rating Based on 154 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • Airport shuttle
    • DONMUEANG (Paying)
    • SUVARNABHUMI (Paying)
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 232 rooms
  • 232 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating Based on 297 reviews

Our guest reviews for Mercure Bangkok Sukhumvit 11

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 154 reviews
TripAdvisor review
collinmervint Family - 20/09/2017
« Nice hotel with good location and friendly staffs! »

It was a family holiday and we stayed for 4 nights. As an Accorhotels fan, all my requests was attended to with fast check -in. Thanks to online check -in! I was also being upgraded to the a bigger room as my request for room away from lift was not available at the time of my check -in. The hotel provides Free ride of Tuk Tuk service to its guests from hotel to BTS Nana Station. (If to walk will be less than 10 mins) Do take note that sometimes walking is faster as traffic may be abit jam to travel by hotel Tuk Tuk. From the day we arrived at the hotel driveway until the day we left, we were felt welcome by all the hotel crews. As for breakfast, they offers comfortable spacious dining area but limited choice of menu. For those who stay more than 3 nights, you might want to skip your breakfast as the menu are repeated daily. Overall we love what we look for in Mercure Sukhumvit 11.

AccorHotels certified review
William C. Business - 18/09/2017
« Mr »

Hi, I stayed for 3 nights, 13Sep to 16Sep. In these 3 days several things happened. 1. TV was not working. 2. the door nob came out. 3. Air condition not working well 4. black out on 13Sep, I understand this is an internal issue, just the hotel 5. black out on 15Sep night. This affects the whole soi. 6. mini bar was empty throughout. Perhaps this is suppose to be the case. 7. mercure drinking water message misleading. I had one and was not charged. but the drink list says 50 baht. So am unsure is it complimentary. But.. 1. the overall ambience of hotel is nice. 2. housekeeping are very helpful. 3. reception are efficient.

AccorHotels certified review
Ml Couples - 18/09/2017

The concept layout of the room is fantastic, very contemporary. Staff are friendly. It was a noisy experience for me, having to wake up 3 times through the night by the banging of doors. The room door is heavy and I realise that if you let it closed by itself, it created a loud bang. I was assigned a room on the 6th Floor, I could hear foot noise and moving of furnitures from the floor above me. Besides the noise, everything was satisfactory.

TripAdvisor review
deen68 Friends getaway - 18/09/2017
« Stay at mercure »

Good hotel in happening place near nana bts plenty of Restuarant and 24/7 shops close by . The hotel is new and service was good but yet to open their own Resturant . Got upgraded to a premier room . Probably should soon open their own Restuarant for breakfast .

Our hotel has responded to the review
Our hotel has responded to the review

Dear deen68, Thank you for your kind review. We always endeavor our best to make sure our valued guests have a delightful experience while staying with us. I am pleased to read that you enjoyed the services received! We are looking forward to welcome you back soon! Yours sincerely, Suchada Jirapanitcharoen Hotel Manager

AccorHotels certified review
Mark P. Solo - 17/09/2017
« First class concierge team »

Adison and the concierge team were fantastic, managing some difficult 'fixed price' taxi sharks in the street, looks like an ongoing challenge for them, quality service. Clean room, great towels and bed linen. I'll be back !

AccorHotels certified review
Tran N. A. T. Friends - 17/09/2017
« Excellent ^^! »

Everything was perfect!

AccorHotels certified review
Pady Business - 16/09/2017

You up grade me the bid room, it would be very appreciated.

AccorHotels certified review
Khaja M. F. Families - 16/09/2017
« Good nice and tidy »

Amazing

AccorHotels certified review
Deen Friends - 16/09/2017
« Mercure hotel at nana bangkok »

Nice new hotel at nana very convenient place to stay got upgraded to a premier room from a deluxe very nice staffs .

AccorHotels certified review
Yoseph A. Friends - 14/09/2017
« Excellent! »

Really good

AccorHotels certified review
Andrew C. Solo - 14/09/2017

Very nice stay, will use your hotel again.

AccorHotels certified review
Ky Solo - 14/09/2017
« pleasant chic hotel »

I used to stay at the president palace all the time many years ago, however recently it was very run down so I stopped. I stay at the Grand Mercure in Jakarta quite often so I thought I will give this a try. Overall it was very pleasant as expected. If there is one attention to detail missing; I appreciate the use of thick light blocking curtains, but the shape of the room and windows, the edges let too much light through. If there was some sort of Velcro either side to really seal the curtains that'll top it off for me. As you know soi 11 is very bustling.

AccorHotels certified review
Renato B. Couples - 13/09/2017
« Pleasant and comfortable stay »

Good check-in and check-out. Check-out counter asked for THB 800 for bigger size taxi (as we had a few pieces of luggage) while bellman asked for THB 600 (may be different source...). All in all very friendly staff, big rooms with very comfortable beds.

AccorHotels certified review
Bharat Couples - 13/09/2017
« Ben »

Nice new property in a bustling Soi with good food and clubs within walking distance. Bed was very comfortable!! Good room size also.

AccorHotels certified review
David D. Couples - 13/09/2017
« An Enjoyable Stay »

The quality of the property was excellent. The fixtures and fittings of the room were new and of a superior standard. The staff were very helpful.

AccorHotels certified review
Yannie Families - 12/09/2017

Its really nice hotel ! Concierge staff Adison S very helpful and provided us many good suggestions. We are very enjoy and had fun in this trip.We will be back soon.

AccorHotels certified review
Anonymous Business - 12/09/2017
« Nice Friendly Staff, Clean, Quiet »

Nice Friendly Staff, Clean, Quiet probably due to corner room.

AccorHotels certified review
Alban -. T. F. Solo - 12/09/2017
« Fine stay »

Good stay good values for money Staff is very helping Breakfast is simple but for me was OK One regret: Wifi is not very speed Can be a real problem if you need to use internet to book something ....

AccorHotels certified review
Anonymous Friends - 12/09/2017
« Nice hotel »

The room is big and comfortable. The only concern is the bed is a bit too small...

AccorHotels certified review
Onno Families - 12/09/2017
« What a difficult stay »

Attracted to the offer to triple my points and get a free breakfast I decided to stay in Soi 11. Staff at check in was not aware of the promotion and simply denied the existence . Even after long discussion with manager and showing the offer on paper it wasn't recognised. We got a free breakfast after long debating, I am still waiting for information on the extra points. Dinner was another disappointing experience. Staff wasn't trained well and didn't understand the principle of starters and main course. Resulting all food come at once. We returned main course and found out it was served reheated just 15 minutes later. Pasta not survives reheating very well. For a regular at Mercure this was a very difficult and disappointing experience.

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