Hotel - Mercure Bangkok Sukhumvit 11
Mercure Hotel Mercure Hotel

Mercure Bangkok Sukhumvit 11

4.5/5 461 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • DONMUEANG (Paying)
    • SUVARNABHUMI (Paying)
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna (Paying)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis  (Nearby)
    • Outdoor tennis court
    • Tennis
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Jet skiing
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 232 rooms
  • 232 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 1,395 reviews

Our guest reviews for Mercure Bangkok Sukhumvit 11

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 461 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Shaun Friends - 15/10/2018 AccorHotels certified review
« Amazing !! »

Great stay Friendly Staff Good Location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaun B., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Shane B. Business - 14/10/2018 AccorHotels certified review
« great location & awesome room »

good location & extremely good customer service by all staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shane B., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Paul K. Couples - 14/10/2018 AccorHotels certified review
« Short stay »

I always stay at this hotel in Bangkok the location is perfect always a very clean room and staff are amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul K., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Lv Business - 13/10/2018 AccorHotels certified review
« Impecable room and better than some 5*, great service »

I’ve stayed in many MERCURE hotels and this one tops the room quality and setup. Pleasant surprise to see the great decoration in the hallway, nice carpet, smooth lighting, high quality decoration and fantastic comfortable bed. Friendly staff at the lounge. Great service with tuk tuk to the BTS station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leon V., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Fadi C. Couples - 13/10/2018 AccorHotels certified review
« Relaxing and fun »

Great service all the way However pool bar service very slow Especially for food order I will not order food if I am In a hurry Almost took forever

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fadi C., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted your comment about food service at pool bar and would take necessary action in order to provide a much better experience to our valued guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

G P. Business - 12/10/2018 AccorHotels certified review
« mercure bbk soi 11 »

best stay best service .. very happy with the same .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gautam P., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Solo travel - 12/10/2018 TripAdvisor review
« Above average. »

The check in normally goes smoothly, unless there are 2 other at the same time.The reception area is probably the strangest I have ever seen, with 3 small desks and some IKEA looking bookcases behind the staff. These bookcase is some kind of design, thus the staff have no space to keep all their stuff. We all know there is a lot of stuff in a reception.The staff is very friendly.The rooms are spacious, and with a new and nice design (not too modern). The night stands are a bit too small and can room more than the mobile phone a pen and the regular telephone. Maybe a bottle of water as well. Too small.The bathroom is ok.The absolute worst about the place is the fact they are not able to keep the rooms dark (for those who likes that), and the noise level from outside.The noise is the worst. the doors are slamming so loud and brutally the entire room shakes (NOT kidding) whenever someone in the same corridor let the door close by itself. The windows provides no insulation against noise from outside (building sites, streets, etc).And the good looking fake wooden floor contributes to you being able to hear whenever someone above walk on it, or drop something on it.The location of the hotel is very good.The Steak restaurant is very expensive, but good.Alex bar and restaurant is very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Firstly and most importantly I would like to thank you for your very detailed and constructive feedback. It is only through these types of comments that the team and I are able to make improvements and improve our overall satisfaction of our guests. I have shared your comments with our management team and we will certainly be reviewing each of the points you have made and taking the necessary action. We hope you will give us the opportunity to welcome you again! Again thank you and best regards, Suchada Jirapanitcharoen, Hotel Manager

Johan Solo - 10/10/2018 AccorHotels certified review
« Value for money. »

Very Comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sek Chuan G., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Sharon Couples - 10/10/2018 AccorHotels certified review
« Happy stay in Accor brand hotel »

Room environment is spacious and comfortable. Facilities was good. Nice and helpful staff It’s our wedding 39 years anniversary, we saw a pair of white swan towel decoration on the bed. We are happy and took many photos with it. The little improvement I would like to suggest is not to polish the floor, because the floor was so slippy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suk Yin P., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted your comment about floor and would bring into discussion in order to provide a much better experience to our valued guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Shane Solo - 10/10/2018 AccorHotels certified review
« Lovely »

Staff were friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shatesh C., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Michael G. Couples - 10/10/2018 AccorHotels certified review
« Bad room service spoiled my stay »

I am used to many things in a 4 star hotel, but empty mini bar and no service after my order according to attached menu....this made me think. I don't think i will visit this hotel again, although I enjoyed my stay in the restaurant Alex .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael G., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Sukhumvit 11. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Simon Business - 09/10/2018 AccorHotels certified review
« SIMON O. »

Poor shower pressure and good temperature hard to get Bed extremely comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon O., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Sukhumvit 11. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Rezia S. M. Families - 08/10/2018 AccorHotels certified review
« Home away from home »

Exceptional clean room and bathroom. Spacious room and bathroom. Extremely comfortable king size bed. Friendly and polite staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rezia S., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

John P. Couples - 08/10/2018 AccorHotels certified review
« Overall good »

Enjoyed staying on the 16th floor lounge staff were really welcoming and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John P., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Edward Solo - 07/10/2018 AccorHotels certified review
« Good »

First night was very noisy. But when changed to another room it was OK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peng C., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

henrybaihn Friends getaway - 07/10/2018 TripAdvisor review
« Excellent Hotel »

Room is large and quiet as well as clean.Breakfast is yummy and lot of fruits for chosing.executive Lounge is quiet and services here are efficient.Receptionist is kindly and warmly.Especially Taii,Paula,Cartoon,They are very nice as well as offering good sevices in the lounge.The location is very close to the BTS station and very convenient to everywhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for reviewing your recent experience with us. We are thrilled to read that you enjoyed your stay and also the hotel location. Regarding the service, our Heartists take great pride in contributing to the happiness of our valued guests and give them a memorable experience. Please be assured that I will share your kind feedback with Taii, Paula and Cartoon as it is the best reward for them. Should your travels bring you back to Bangkok, we would be pleased to welcome you again. Kind regards, Suchada Jirapanitcharoen, Hotel Manager

Y. K. L. Couples - 06/10/2018 AccorHotels certified review
« Ms Y. »

Nice room sitting but washroom can be improved

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ka l. Y., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Tamas Couples - 06/10/2018 AccorHotels certified review
« Very good »

Staff is extremely friendly. Room big comfortable and clean. Good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tamas B., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Kenneth Business - 04/10/2018 AccorHotels certified review
« Good location, but a long walk to BTS and breakfast choice limited. »

Room is spacious and nicely decorated. Breakfast spread was surprisingly lack of choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHEE TECK L., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted your comments about breakfast selection and would take into discussion in order to provide a much better experience to our valued guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Hans E. Couples - 03/10/2018 AccorHotels certified review
« very conveniently located hotel and friendly staff »

the hotel is located close to many good restaurants (and having one in house as well) and bars. Metro Station Nana is close by and so all points of interest can be reached from there. Staff is very friendly. Room size is ok and the room and bath are clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HANS CHRISTIAN E., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

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