Hotel - Novotel Darwin Airport
Novotel Hotel Novotel Hotel

Novotel Darwin Airport Hotel

3.5/5 414 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • DARWIN INT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM-9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 1,670 reviews

Our guest reviews for Novotel Darwin Airport

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 414 reviews
Sharon M. Families - 09/11/2018 AccorHotels certified review
« Prompt and friendly service. »

The "welcome package" was a pleasant surprise, giving that extra quality of service and showing that loyalty is valued.

Peter Solo - 08/11/2018 AccorHotels certified review
« Peter »

The experience was comfortable and efficient

Jason W. Business - 07/11/2018 AccorHotels certified review

Very comfortable, excellent facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kim Stredder Operations Manager

Edith (. M. M. Business - 07/11/2018 AccorHotels certified review
« Excellent »

Very good, staff friendly. and it's good where I can park my car at Nvotel Darwin for a good price when I travel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edith, We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team and let them know how much you have enjoyed your time with us Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim Stredder Operations Manager

Louise Solo - 06/11/2018 AccorHotels certified review
« Lovely quiet room to rest in after operation. »

It was so lovely clean and quiet but I had a day gap in between my operation. On check out I was over charged. When I went to reception to fix this up on the 29/10 the receptions was rude. Not to my face but answered the phone and said things like a am so busy. I have not got time for this. She tried to get me to ring reservations but I said I wanted it fixed and I am here now. I am unhappy they took two amounts out when I checked out and that when I wanted it fixed the receptionist did not want to help me but I love the location and the clean rooms. Thank you to the cleaners.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise, Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please trust, I will follow up with my team on this matter. This is very unusual as the team are normally exceptional in looking after our guests. i am really sorry if this has caused any inconvenience as this would be the last thing you need after an operation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kim Stredder Operations Manager

Anonymous Business - 06/11/2018 AccorHotels certified review
« Comfortable, good pick up and drop off service, handy to the airport »

Clean comfortable room, comfortable bed. Was given the wrong room key at check in which was a nuisance as I was really tired and then had to trek back to the reception to find out why it wouldn't open the door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sherilyn, Thank you for taking the time to review us during your recent stay with us. I am sorry to hear about the mix up with the keys, please accept my apologies. Its good to see though, that other than this you have had a comfortable stay with us. Thank you again for sharing your feedback with us and we are looking forward to welcoming you back in the future. Kind regards Kim Stredder Operations Manager

Kirsten Friends - 05/11/2018 AccorHotels certified review
« Great cocktails poolside »

Room was comfortable, cocktails were great, pool was nice, but the water was a bit warm. Food options were limited & it was a bit annoying that we had to go to the Mercure for coffee and food options - I would have booked there if I’d known.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirsten, Thank you for your lovely review in regards to your recent stay with us. Its a pleasure to hear you had had a good time, enjoying the cocktails by the pool. In regards to the food options, we are a dual complex, you can use either hotels facilities with Loong Fong Seafood and Chinese restaurant being one option at Novotel an Essence Bistro at Mercure. Next time you stay, give our friendly reservations teams a call, they will be able to assist you with the most comfortable and convenient booking. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim Stredder Operations Manager

Brian Friends - 05/11/2018 AccorHotels certified review
« FINE »

NO PROBLEMS

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kim Stredder Operations Manager

Anonymous Business - 03/11/2018 AccorHotels certified review

Room was ok. Shower dribbled cold water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emmanuel, I hope you are well today and thank you so much for your valuable feedback. I am so sorry that there was an issue with the shower in your room. Usually our water pressure is great and is better than most hotels due to being near the airport (required for possible emergency situations). Please trust that I have passed this on to our Engineering department for rectification. Many apologies again Emmanuel and we do hope you may provide us with another opportunity in the future to better meet your needs. Sincerely, Kayte Staraj General Manager

Mike Business - 02/11/2018 AccorHotels certified review
« Nice to see the hotel upgrades »

I haven’t stayed with you for a fair while and you can see the place and service has been upgraded. Cheers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you so much for your kind comments. We have made a lot of changes across the hotel over the past year and its great to hear when our guests recognize the difference. Thank you again and until next time. Sincerely, Kim Stredder Operations Manager

Sean O. Business - 02/11/2018 AccorHotels certified review
« Very satisfied customer »

The staff are very professional (particularly Grace) and they are always attentive to your needs and react in a timely manner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean, We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. its a pleasure to read you have had another great stay with us and the team looked after you. Grace is a very valued team member indeed, she always looks after our guests with a smile on her face, even on the phone. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim Stredder Operations Manager

Blue W. Business - 02/11/2018 AccorHotels certified review
« Quiet and comfortable stay with very friendly staff »

All went smoothly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marta, Thank you for your lovely feedback in regards to your recent stay. its so nice to see that your stay this time around was all smooth and comfortable Thank you again for sharing your experience and see you again soon, Sincerely, Kim Stredder Operations Manager

Anonymous Business - 01/11/2018 AccorHotels certified review
« Satisfied »

FiFo transit, clean room & facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear David,, Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kim Stredder Operations Manager

Karen Families - 30/10/2018 AccorHotels certified review
« Good value for money »

Customer service was not very good on check in but for the rest of our stay it was. Found the furniture(lounge in particular) dirty and the door stop underneath the bathroom sink in a bad spot as I kept kicking my toes on it. Overall the rooms were spacious and we enjoyed our stay. Thankyou!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. Its great to hear you have had a good time with us and enjoyed your stay. I appreciate your feedback in regards to the room cleanliness and the door stoppers, as it helps us to improve our services across the hotels Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim Stredder Operations Manager

Ruth S. Business - 28/10/2018 AccorHotels certified review
« Restful »

Good bed great pillows very helpful checkin/out staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth, We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. What a pleasure to read you have had a great time with us. especially mentioning the beds and pillows, we have just had them replaced a few months ago across the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim Stredder Operations Manager

Marshall Business - 28/10/2018 AccorHotels certified review
« The hotel is conveiniently located to the airport »

Staff are friendly and helpful. The restaurant is very good and the room was very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marshall, Thank you for you great review of our hotel. It's lovely to read you have had a great time with us , the team looked after you and your room was comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim Stredder Operations Manager

Gary Business - 26/10/2018 AccorHotels certified review
« It was an enjoyable stay »

Nice place to stay when briefly in town. Efficient and friendly staff. Was not aware of an existing shuttle service which might be useful during the wet season to know.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary, We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. How lovely to read you have had a great time with us and to hear the team looked after you. I am sorry however if you have not been advised of the shuttle bus. It does run 24 hours, so next time you stay with us, please give us a call and we will pick you up Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim Stredder Operations Manager

Thanks F. N. B. S. I. T. H. !. Business - 26/10/2018 AccorHotels certified review
« Pretty ordinary »

disappointing, breakfast not offered in the hotel, but in the mecure over the road... couldn't even order a decent coffee in the hotel...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Courtney, Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. While we do not offer breakfast at Novotel, the Mercure is our sister hotel and you are most welcome to use all the facilities there. Your feedback is very much appreciated as we are exploring alternative options. Throughout the busy dry season we opened a pop up cafe at Novotel, which we are working on adapting to our guest's needs. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kim Stredder Operations Manager

Dennis Business - 26/10/2018 AccorHotels certified review
« A nice hotel »

Only issue I saw was that room service came in a plastic bag like take-away and not a tray. the $5.00 tray fee was for a plastic bag.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dennis, I hope you are well today and thank you so much for your feedback. I will definitely pass on your comments to the team in Loong Fong Restaurant. This space is actually leased out to this vendor however your feedback is very valid and worth their consideration. We do hope you will return again soon Dennis. Kind regards Kayte Staraj General Manager

Anonymous Solo - 25/10/2018 AccorHotels certified review

Convenient location and a very fast drop off service to the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natasha, Thank you for the lovely review in of our hotel in regards to your recent visit. its nice to hear you felt the location was very convenient and were able to take advantage of shuttle service. All the best and until next time Sincerely, Kim Stredder Operations Manager

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