Hotel - Santa Teresa Hotel RJ - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Santa Teresa Hotel RJ - MGallery by Sofitel

4.5/5 427 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Airport shuttle
    • AEROPORTO TOM JOBIM (Paying)
    • SANTOS DUMONT (Paying)
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • Late Check Out (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Thalassotherapy centre (Nearby)
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
    • Solarium
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 24:00
    • Opening hours : Week-end 0:00 - 0:00

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Our rooms

The rooms and suites in the MGallery collection of boutique hotels offer modern comfort in an authentic setting.Suite measuring 431 sq. ft. (40 m²), desk, King Size Bed, bathroom with shower or bathtub, covered balcony. Amenities, hair dryer, minibar, safe, bathrobe, complimentary slippers and two free bottles of imported water at check-in.

  • 44 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 938 reviews

Our guest reviews for Santa Teresa Hotel RJ - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 427 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Carly Couples - 05/08/2018 AccorHotels certified review
« The staff at the Santa Teresa Hotel went above and beyond to make our stay great. »

We absolutely loved the hotel. It is beautiful, thoughtfully designed, and the staff is beyond helpful. When our hotel in Paraty could not arrange transportation to Rio for us, the MGallery staff helped us get to Rio. They made sure we made it comfortably, safely, and in time to have dinner at the beautiful restaurant. If we come to Rio again, we will stay there. And we will seek out other MGallery properties for other trips we take in the future. Thank you so much!

Leo Couples - 05/08/2018 AccorHotels certified review
« Gorgeous location with lackluster staff and amenities »

At first glance, the Hotel Santa Teresa seems to be a beautiful location with a top-notch staff. That first perception got degraded gradually upon entering the room and noticing that was is labeled as a junior suite is really a deluxe room in any other hotel. Upon entering the room we notice that the bathroom door doesn't close, one of the windows in our bedroom did not close (we had to call maintenance to forcibly close it) and the lack of double outlets by the nightstands. Upon our second day we definitely notice that service is rather slow and that is when we notice that the hotel itself is staffed by 10 people at most (two in reception, no visible concierge, three restaurant staffs, one by the pool bar and the rest security and/or housekeeping). We kept ordering room service (we had a terrible cold and kept ordering tea to the room) and in one instance it took 50 minutes to get a pot of hot water and tea delivered to the room. At the end of the 50 minutes, the waiter showed up with two glasses and a dish full of honey and no tea to be found. It was then when I had to repeat the order to him and that took another 20 minutes. The lack of service and attentiveness to our needs was apparent. We had our room safe completely shut down on us, with our valuables inside. We had to wait for over 45 minutes for the manager to show up with a maintenance person to attempt to open the machine and then another 30 minutes to get a new safe delivered to our room. All of this right at the cusp of us leaving for our day in Rio de Janeiro. The pinnacle of this lack of service happened when we noticed that the towels that we had been discarding by leaving on the bathroom floor were actually being folded and hung as new in the bathroom. Even towels with visible brown stains. We called reception with the outrage and they were quick to replace towels. The bright spot in all of this would have to be Victor from the Front Desk. Victor was quick, attentive and very customer service oriented. He is a shining example of a hospitality professional. The chef at the Tereze restaurant also wins a golden star given his willingness to be accommodating. As mentioned earlier we were both very sick with a cold and the chef was able to whip up at a moment's notice a nice chicken broth to help us get through the day. I must note that this stay at the Hotel Santa Teresa was part of my honeymoon experience in Rio de Janeiro. It was meant to be special and indulgent and it felt like a confederacy of underwhelming and lackluster experiences and mishaps.

Marina P. M. Couples - 02/08/2018 AccorHotels certified review
« not too good not to bad »

on the website is said that accor members would get 10% off. when i asked for the discount the staff said that it was already in the price offered. That showed me that there is no difference to be a member or not, I would have had the discount anyway. we expect a hotel with 24hs room service or at least a minibar with options like nuts. Around 11pm we were hungry and had nothing to eat. the hotel breakfast perfectly attended to our food restriction informed in the reservation process. Though, the restaurant did not care ate all, staff were not prepared to inform about ingredients and for lack of option we had the same meal for dinner and lunch. we also expected to find more towels, robe, slippers in our room. 2 towels are not enough for a couple when women usually uses tow towels due to long hair. pillows were also not good, though the reception kindly offered us different option upon request.

Katy Couples - 30/07/2018 AccorHotels certified review
« Mrs Martin »

We felt very welcome and relaxed. All of the staff were really attentive and helpful. It was the perfect location to start our honeymoon!

Anna Families - 28/07/2018 AccorHotels certified review
« Amazing place ! Beautiful Hotel ! Excellent restaurant ! »

Amazing place ! Beautiful Hotel ! Excellent restaurant !

Paul E. Families - 20/07/2018 AccorHotels certified review
« Very pleasant, non-typical hotel experience. »

We always like the excellent quality of the hotel, the food at the restaurant is excellent and the service of a good, understated but quality informality.

Lauren Couples - 16/07/2018 AccorHotels certified review
« Wonderful »

From the moment we arrived we felt very welcome. The staff were very accommodating, the room and grounds were beautiful and the restaurant served outstanding food.

Jj A. Couples - 15/07/2018 AccorHotels certified review
« Magnifique »

We were cared for personally, made to feel special, and the property is truly a magical oasis in the centre of a metropolis.

Anonymous Couples - 09/07/2018 AccorHotels certified review
« One of our all time favorite hotels. »

Beautiful, romantic getaway in the heart of charming Santa Theresa.

C. Friends - 09/07/2018 AccorHotels certified review
« A different side of Rio »

The hotel offers a great escape from the traditional perspective of Rio. I loved the charming hisotircal element to the hotel, the great staff and service and spectacular food at the Restaurant.

Luciana Couples - 09/07/2018 AccorHotels certified review
« Muito bom, mas esperava mais pelo preço. »

I expected more in terms of comfort and amenities in the bedroom. By the reservation time, the staff mentioned a bathtub, and there wasn't any upon my arrival. The breakfast was good, but far away from the best I've had. There was a film shooting in the hotel on the day I checked in. Nothing was done in terms of minimizing the impact of so many people walking around while we were trying to relax.

Anonymous Couples - 30/06/2018 AccorHotels certified review
« Excellent service! »

The hotel is lovely but I particularly wanted to provide feedback on the service. The young woman who was in reception in the evenings on 25-26 June was especially helpful. My partner had a problem with his iPad connecting to WiFi and she put a lot of effort into resolving the problem.

Gabriel P. Couples - 26/06/2018 AccorHotels certified review
« Excellent staff »

Excellent service offered by the staff. Spa packages has reasonable price and massages are awesome and are given by good quality professionals (regular spa area is under refurbishment and all services are being delivered in one of the rooms, but is very well prepared and comfortable). The main reason to score 8 is because all beverage is quite expensive, although some of the drinks at the bar are quite good. Restaurant is quite expensive as well for an "ok" food. Same price as many other good restaurants in city, that offered much better food. Room is very clean, has a very good size (superior room - entrance level) and has a high quality bedding. Would stay again with my wife in near future.

Arnold C. Business - 20/06/2018 AccorHotels certified review
« Very Good! »

In the night of my stay, in the closer neighbourhood was having a shooting and this let me worry for over night.

Liliane Couples - 22/05/2018 AccorHotels certified review
« Nice & Cozy »

We loved our experience, great breakfast, lovely staff and amazing environment.

Anonymous Couples - 17/05/2018 AccorHotels certified review
« Boho Chic Relaxation »

Santa Teresa offers something that has gotten very rare in travelling. The hustle and bustle of a wold city while being quietly tucked away in old Rio. In a place where you feel more like a neighbour thank a tourist. If you stay more than two nights the locals start to recognise you and have a chat with you when you pass. It is the place to stay in this marvellous city.

Melina Couples - 11/05/2018 AccorHotels certified review
« Very pleasant »

Very relaxing

Jose F. V. Couples - 08/05/2018 AccorHotels certified review
« I and my wife agreed to say it was the best hotel experience in Rio. »

Really great experience in all aspects of our staying at Santa Teresa Hotel. Very kind staff, every detail clearly very well care, the room we got simply perfect, attonished landscape of the city, restaurants and bars with excellent services and brilliant menu. Breakfast is a chapter a part, delicious buffet with an warm ambiance. We were pampered naturally by the staff. We loved it!

Linda Friends - 06/05/2018 AccorHotels certified review
« Beautiful relaxing ambience »

Relaxing surrounds, beautifully furnished. Friendly attentative staff. Gorgeous Bar & restaurant. Clean and earthy luxe rooms. A 5 star hotel without the fuss. Would love to return one day.

Max Families - 26/04/2018 AccorHotels certified review
« Nice hotel with very limited service and bad management »

Very long and complicated check-in process Room wasn't cleaned, no beds made etc. after our first night. Instead we were woken in the morning by someone who needed to drop towels (don't know why at 10am?). After our stay I received a weird looking mail all in Portuguese which I was first told is my bill and only later that this is already paid. As said, nice hotel but pretty bad management and staff!

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