Hotel - Uptown Palace
Selected by AccorHotels
Selected by AccorHotels

Uptown Palace

Via Santa Sofia N 10 
20122  MILAN
ITALY

1,560 reviews
TripAdvisor Rating Based on 1,560 reviews
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Check-in from 14h00
Check out up to 12h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Air Conditioning
  • Currency exchange
  • Concierge
  • 1 restaurant(s)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Air Conditioning
  • Currency exchange
  • Concierge

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 165 rooms
  • 111 non-smoking rooms
  • 10 rooms for people with reduced mobility
    • Remote control TV
    • WIFI in your room
    • RJ 11 outlet
    • RJ 45 outlet
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our guest reviews for Uptown Palace

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,560 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Bill3009 Couples - 17/07/2014
« Nice hotel with a good location »

We stayed here for two nights in late May to get over jet lag and have a quick look around Milan. The hotel was easy to find. We took the Metro yellow line From Milan Central to Crocetta staion and after a short 5 minute walk we arrived at the hotel. Uptown Palace is a very modern clean looking hotel. Staff were very courteous and helpful. The rooms are not large but still a decent enough size for us with two suitcases. Comfortable bed and great bathroom. I wouldn't describe the hotel as being in a tourist area but it was an easy walk to the Duomo and the numerous shops and restaurants adjacent to it. Breakfast was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bill3009, thank you for taking the time to write a positive comment about your stay at Uptown Palace. We are happy to know you enjoyed your stay. We are looking forward to seeing you once again in Milan. Kind Regards, Alfredo Petrone Operations Manager

TripAdvisor review
Couples - 09/05/2014
« Very modern »

This is a very modern hotel with interesting architecture. A little dark for my taste with dark grey tones. The restaurant is excellent and the Matre D' very knowledgeable and helpful. The bar area is also modern.It is not too far from the Duomo and Galleria. Unfortunately the weather was really bad and rainy so we could not see too much of Milan.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara C, we thank you so much for your feedback. Glad to read your satisfaction with our service, restaurant and location. We look forward to welcoming you back and soon to Milan. Best Regards, Alfredo Petrone Operations Manager

TripAdvisor review
Garci279 Family - 12/01/2014
« family trip »

We were very happy with our stay. The service was excellent, good breakfast and a good location. View of the Cathedral from our room was impressive. The only issue was with managing the room temperature,we could not lower it to 21 C.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Garci279, thank you for taking the time to write a comment about your stay at Uptown Palace. We are happy to know you enjoyed your stay and we are looking forward to seeing you once again. Kind Regards, Alfredo Petrone Operations Manager

TripAdvisor review
Vizma A Friends getaway - 13/12/2013
« Quick Trip to Milan »

Hotel was very nice, clean, quiet, modern - what I was looking for. Location a bit out of the way. A good walk to the center if you are doing it multiple times a day. There is not much in the area for dinner, etc. There was a supermarket a few blocks away which was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vizma A, we thank you so much for your positive feedback. Our location is generally very appreciated: the hotel is located just 5 minutes walking distance from the city center. For dinner we suggest you to try our Uptown Restaurant: it is extremely elegant and modern and all our dishes are offered à la carte and prepared using only selected local ingredients. We really hope to welcoming you back soon to Milan. Best Regards, Alfredo Petrone Operations Manager

TripAdvisor review
silbayle Business - 03/12/2013
« Wonderful hotel with a good location »

Stayed in this hotel for 4nights. The lcation is jstbright sine it is only 10 munites by foot to the duomo. Although there is nothing much to do, the room s more than enough to make you stay in this hotlel. Maurizio helped us in all our needs and was able to makethings happen. Would definitely stay again in this hotl if we go back to Milan.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Silbayle, thank you, your feedback is very much appreciated, both for the time you have dedicated to leave your opinion about us and for your kind words. We hope to welcoming you back soon to Milan. Best Regards, Alfredo Petrone Operations Manager

TripAdvisor review
Joe A Couples - 04/11/2013
« An enjoyable stay »

Thank you to all the staff for making our holiday a comfortable one. Service was excellent and staff very helpful. One suggestion: Internet should be made available in rooms too especially if one has to work in different times of the day.

TripAdvisor review
Francois A Business - 21/10/2013
« Not really Palace : »

The hotel has not gym, no swimming pool, and no wifi for free (charged 15 Euros in the room). The view was another high building... You cannot switch off the clim totally. I am more than surprise that this hotel is rated 4 stars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for sharing your comments about your recent stay in our property . We are sorry that you did not find in our hotel the services you were looking for such as a pool or a gym. The Uptown Palace, as almost all the city hotels, does not have a pool , reason why is not listed in any hotel directory . In the meanwhile I am pleased to inform you that a gym will be available, hopefully, by next year. If you would have only reported it during your stay, we would have certainly provided a complimentary entrance to the Health Center of our partner hotel , the Grand Visconti Palace, just 2 km far from us, where you could have found a full equipped gym and a wide indoor pool. Rest assured that our focus has always been our Guests' satisfaction as all the wonderful comments we have received until now on Tripadvisor testify. Best regards Alfredo Petrone Operations Manager

TripAdvisor review
C O Couples - 18/10/2013
« Average very noisy hotel »

Location and room quality are not bad. However, the hotel is terribly noisy and average in service quality. It is not possible to sleep without interruptions. In the middle of the night laundry truck comes and lots of stuff are carried by noisy pallets in the hotel.

TripAdvisor review
Couples - 10/10/2013
« Uptown Palace Milan »

The hotel is very quiet and calm , the location is not far from the centre of Milan The staff are very helpful and considerate. The receptionists are very good at understanding what help you may need whether paying for a taxi by card or getting shown how to get to great resteraunts. The bar is well appointed and the bedrooms are nicley decorated and well designed. excellent value for a really high quality hotel and wel ltrained and very able staff..

TripAdvisor review
wallaceliu_72 Couples - 22/09/2013
« enjoyed our stay »

room was very nice, apart from the sink plug and the light blub was off, I told receptionist soon after we checked in, but nothing been fixed until we checked out 3 days later. it was not a big problem so we didn't really mind breakfast was great, location is excellent!! very enjoyable stay!!

TripAdvisor review
Kirill_Kirill Family - 17/09/2013
« not a 4 star hotel »

The location is not bad, the hotel and rooms look new, the guys help you with the luggage, etc, however this is what we see from outside. From inside we see that the service in this hotel is below zero (for example in comparison with the same MGallery hotel chain in Zurich). Unfriendly staff. The room (junior suit) was small and full of dust. It is not "spread over more than one floor" as it's stated in the description. and was very small for the family. I was told at the reception that I need to pay extra 500EUR per night for an upgrade for Exec. suite, as they have just 3 of them (and as I understood, none of them was occupied) however the price for this type of room on the hotel website is appox 500EUR per night. Each day I had to remind staff each day to bring the tea/coffee/needed amenities as all the time they brought just some part of it. The breakfast is not very good and includes the same food from day to day. The breakfast zone is not very big so there could be queues (we got the last table on the 1-st day) Wi-fi is free at the reception and bar areas but at ~0 speed. If you need to have wi-fi in you room you need to pay (???) By the way, there is no Duomo view from the public areas of the hotel, it's not written anywhere but at all their advertisement you see a this view (from a president suite). I was told that only several rooms and exec+pres. suites have such a view, which is also very disappointing.

TripAdvisor review
jojje_r Couples - 17/09/2013
« Nice design hotel, but the rooftop terrace doesn't exist. »

The rooftop terrace is not finished. It is still under construction, so the panorama picture on the homepage is rather on their wish list. This was a big disappointment as I expected a nice bar with a spectacular view. The hotel is a nice and clean design hotel that has a good location with walking distance to both Duomo and Navigli. My bad rating for cleaning was that the cleaners never took away our used drinking glasses or coffe cups. They however replaced with new each day and the room and bathroom was very clean (would rate cleaning a five)! Good breakfast but they wrote that they had a healthy corner which I could not see..

TripAdvisor review
THENAPOLI Couples - 13/09/2013
« Rude staff »

For this type oh hotel ypu can expect a better service and a smile !! but even at breakfast , service is rude , no smile and even you dont want to ask anything ! Guess in italy it is a sport to be rude with people . Very stiff employees and no door correct to get your luggage inside from the street , I got stucked in the middle of turning door!! I would be back at all , and the walk to the center is quite more than o.75 km . more like 1.3 !! anyway I am not a fan better to choose a typical hotel thank to stay in a cold atmosphere !!

TripAdvisor review
Jywho Friends getaway - 10/09/2013
« Satisfactory stay »

Good location, front desk was helpful, room is nice but not big. We booked 2 deluxe rooms for 3 nights; but only one room gets complimentary bottled water on first night. This is quite unusual? The hotel should provide coffee mug instead of plastic cup. Breakfast is fine but not exceptional, no fresh fruit and no egg station , only scrambled eggs and some stone cold hard boiled ones.

TripAdvisor review
Anonymous Family - 03/09/2013
« Milano holiday trip »

I would like to congratulate the hotel for the superb stay!the room was amazing bed was super comfortable and spacious,water,expresso machine,my own private jacuzzi two rooms with 2 bathrooms the kids loved it we had our own private space once the sliding door was closed,the view was to die for, we even had a huge varanda to admire the duomo ,the restaurant serves delicious fresh pastas ,breakfast was great .highly recommend This hotel I would love to come back,thank you for the wonderful stay.

TripAdvisor review
T0nysh Business - 13/08/2013
« perfect hotel in the center of Milan »

A good hotel very close to center. Not very big, but comfortable rooms. Small parking outside. Unfortunatelly my room view was on the close building, but hte next time I'll check it before. Good and various brekfast. I can strongly recommend this hotel for business and vacation with family!

TripAdvisor review
Couples - 09/08/2013
« Nice and friendly, we felt very welcomed here »

The staff of the hotel is one of the most friendly that we met: smiling and working great together we really felt pampered from the very moment that we arrived. When we booked directly on ACCORHOTELS website, like we always do, I asked for an upper level room that was granted to us with no other on site request. Room was quiet, very clean and very well maintained, daily. The location of the hotel is convenient to explore the city center by foot, 10 minutes and the front desk people are willing to precisely guide you trough (thank you once more Silvia!). Palazzo Reale, Duomo and, of course, the shopping area (not so impressed, too many international chains). During our stay was extremely hot in Milan and I want to mention that the air conditioning in the hotel was perfect. Bar atmosphere is great and the choices are reasonable. Breakfast is good quality. Our room had a just minor drawback: my wife was missing a reasonable make-up space. WiFi is free only in the public spaces and on a charge in the rooms. Unfortunately this is the model in most of the Italy, to get you more in the bar:)

TripAdvisor review
HolidayReview2013 Couples - 08/08/2013
« would definitely recommend »

Great place to stay, near sightseeing & night-life. The hotel was clean, modern. Service was good, the staff were very helpful and friendly. Wifi in the room was quite expensive but would definitely recommend this hotel.

TripAdvisor review
320DMH Business - 31/07/2013
« Excellent Hotel »

Receptionists at this hotel are all very friendly and helpful - I needed a taxi to the airport and the receptionist could see I had no Euro's cash on me so they got me a taxi that could take a card , They also allowed me to stay in the room over check in time and delivered a breakfast at the last minute. Excellent service and high quailty specification rooms. Will be going back. Grazie Mile! David

TripAdvisor review
N70KYL Friends getaway - 12/07/2013
« Modern hotel close to city centre »

We were looking for a modern hotel close to the city centre and found this one thanks to other reviews on Tripadvisor It met all expectations, the staff were very attentive, carrying bags, calling taxi's etc. The breakfast which was included in our superior room rate was buffet style and included fruit, cereals, meats, cheeses, pastries, breads as well as hot food (bacon, sausage and scrambled egg). The room on the 12th floor had good views across the city although we were west facing so the only real landmark was the San Siro stadium. Am sure the east facing rooms would have had a view of the Duomo. The room had a modern walk in shower, with both a rain shower and attachment, two basins, toilet, bidet, hairdryer. Robes and slippers were also included. Beds were very comfortable and air conditioning was adjustable to your own needs. Room also included minibar with drinks and snacks (although a bit pricey), and room safe. Location was great for the price. Easy 10-15 min walk to Duomo and maybe 20 mins to Cordona rail station and Castello from where all buses tend to depart for trips. The open top bus tickets are great value for money and if arriving from Malpensa airport on Malpensa Express (via terminal 1 - shuttle bus connection from terminal 2), you can walk just around corner to Castello to pick up the red route bus that stops a few hundred yards after hotel, so saving 10 euros on taxi trip! Green route also goes right upto San Siro stadium and gives you 90 mins before next pick up to have tour around museum and stadium. We also arranged a day trip to Lake Como and Bellagio which was fab. Restaurants are varied - the canal area (just south east of hotel) is lively and has a young crowd and mosquitos !! The Brera area just to north east of Duomo (10 mins by taxi from hotel), is fantastic with some great restaurants - you have to try the saffron risotto ! Don't forget a trip to the rooftop of the Duomo (12 euros to access by lift), great views of Milan and the detail of the Duomo itself.

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