Hotel - Mercure Jakarta Cikini
Mercure Hotel Mercure Hotel

Mercure Jakarta Cikini

4.5/5 269 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • Late Check Out (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Pool
  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 205 rooms
  • 168 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Suite Box
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,307 reviews

Our guest reviews for Mercure Jakarta Cikini

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 269 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
N. A. Friends - 10/11/2018 AccorHotels certified review
« very nice »

a comfortable, safe inn and a delicious breakfast lunch and dinner menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are highly appreciate if you could share your experience on the Tripadvisor website and recommend Mercure Jakarta Cikini to all travellers by giving us 5 stars and positive. Click on the link below and it takes only a few minutes to complete your review https://www.tripadvisor.co.id/UserReviewEdit-g294229-d73…-Mercure_Jakarta_Cikini-Jakarta_Java.html To easily book your future stay with us, get your Accor membership benefits and access promotions, we recommend you use our mobile application: http://www.accorhotels.com/gb/mobile/index.shtml . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely yours, Lisa P. Sanjoyo General Manager

Ade Business - 09/11/2018 AccorHotels certified review
« I’ll be back »

Nyaman pisan...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. ADE A., We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are highly appreciate if you could share your experience on the Tripadvisor website and recommend Mercure Jakarta Cikini to all travellers by giving us 5 stars and positive. Click on the link below and it takes only a few minutes to complete your review https://www.tripadvisor.co.id/UserReviewEdit-g294229-d73…-Mercure_Jakarta_Cikini-Jakarta_Java.html To easily book your future stay with us, get your Accor membership benefits and access promotions, we recommend you use our mobile application: http://www.accorhotels.com/gb/mobile/index.shtml . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely yours, Lisa P. Sanjoyo General Manager

Erwan A. P. Solo - 08/11/2018 AccorHotels certified review
« Great Stay »

Strategic location. Quick check-in process. Comfortable room. Beautiful rooftop swimming pool. Delicious breakfast. Wonderful hotel with great staff and warmth all around. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely yours, Lisa P. Sanjoyo General Manager

Ariani Business - 08/11/2018 AccorHotels certified review
« Pleasant Stay »

Nice. Front desk officer are kind to help store my luggage overtime, help in using PC and print my assignment. PC is fast, Internet is fast and stable. Door man were helpful with luggage and finding taxis. Breakfast was satisfying, with sushi. Room is clean, unique bathroom Swimming pool need to be opened earlier, at 5 am or 5.30. Overall, pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely yours, Lisa P. Sanjoyo General Manager

Putri A. D. Couples - 07/11/2018 AccorHotels certified review
« i love the room »

well, the room is quite big and have a great light to read a book in a night, but the weird is there's no soap or any amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu PUTRI, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. We do apologize for the inconvenience matters which caused during your stay. We have taken some necessary actions to rectify the problems with the Department Head concern. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Mercurely yours, Lisa P. Sanjoyo General Manager

Raymond Business - 07/11/2018 AccorHotels certified review
« Like always... very good »

They always do the best

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely yours, Lisa P. Sanjoyo General Manager

Susy S. Business - 04/11/2018 AccorHotels certified review
« The staff was friendly and helpful »

The booked meeting room was not available. But staff offered helpful solutions. Staff were friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. SUSY, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. We do apologize for the inconvenience matters which caused during your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Mercurely yours, Lisa P. Sanjoyo General Manager

Andrea Friends - 04/11/2018 AccorHotels certified review
« Room is dirty »

Hand towel was dirty with dark stains so we could not use it. Some rubbish were still on the floor, like used paper and dead insects in front of the room door. There was also coffee stain on the table.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREA, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Cikini. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you give us another opportunity to serve you better and improve the things which you have mentioned, we will be very grateful. We appreciate you sharing your concerns, and hope the next experience will be more pleasant. Mercurely yours, Lisa P. Sanjoyo General Manager

Purnomo S. Business - 02/11/2018 AccorHotels certified review
« Its suits me »

When a pleasure and business combine, then mercure cikini might be the answer.... I almost all what I need here

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak PURNOMO, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are highly appreciate if you could share your experience on the Tripadvisor website and recommend Mercure Jakarta Cikini to all travellers by giving us 5 stars and positive. Click on the link below and it takes only a few minutes to complete your review. https://www.tripadvisor.co.id/UserReviewEdit-g294229-d73…-Mercure_Jakarta_Cikini-Jakarta_Java.html. To easily book your future stay with us and access promotions, we recommend you use our mobile application: http://www.accorhotels.com/gb/mobile/index.shtml . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely yours, Lisa P. Sanjoyo General Manager

Arif N. A. Couples - 01/11/2018 AccorHotels certified review
« Excelent »

The service provided by the hotel staff was absolutely excellent (thanks to Mr. Rendy) friendly and very helpful. The hotel was clean, comfortable, and welcoming. The rooms very nice and enjoyable to stay in, great concept. The bathroom facilities in the room were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. ARIF NUR a., We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Mr. Rendy which could be a good role model to the other team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If you don't mind, kindly to put your best review as well on Tripadvisor by giving 5 stars on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely yours, Lisa P. Sanjoyo General Manager

Satria A. Couples - 01/11/2018 AccorHotels certified review
« Memorable »

It was excellent, all the staffs were very nice and helpful. However, my room is on the smoking floor, and the smell was very bothering me. Thank to the staff who came in and spray the fragrance to my room. It is very much appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad SATRIA A., We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely yours, Lisa P. Sanjoyo General Manager

Endang P. Business - 01/11/2018 AccorHotels certified review
« Friendliness Services like ever »

As one of your repeater and loyal guests, I still choose you because of your consistency to take care of me every time I stay. Guest recognition, warm welcome, feels like home and treat me as I'm one of your families. Quick and easy check in process with friendly reception who always call me by my name and knows exactly what are my needs. Your fresh welcome drink is a "champion" drink, I love it. I prefer to stay in Privilege room with all the benefits. Keep it up Mercure Jakarta Cikini. Still the best one for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Member, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely yours, Lisa P. Sanjoyo General Manager

Howie H. Business - 01/11/2018 AccorHotels certified review
« adequate »

helpful, clean and satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear H. P., We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely yours, Lisa P. Sanjoyo General Manager

Couples - 01/11/2018 TripAdvisor review
« Great service from hotel in a great location »

even the room a little bit small, but give a comfort and relax ambience. Thank you for the hospitality given start from GRO (rendi), front office, restaurant (at roof top and ground floor) staff and all others. I really appreciate for your extra miles service especially for special menu at breakfast due to healthy problem. I will come back to stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ferdyfu, Thank you for taking your valuable time in giving us valuable reviews and feedback after your stay at Mercure Jakarta Cikini recently.. We are very happy to know that one of our valuable guests had a very pleasant experience while being with us. We will share your valuable comments and input to our teams, especially to Rendi and other team members. So that they will be more motivated, for the other team members and also able to improve themselves for a number of things that we really need to improve to be even better. Once again we thank you for the review. We are looking forward to your next visit in the near future. Hopefully your next visit will be as pleasant as the previous one. Best regards, Lisa P Sanjoyo General Manager

Kathiravan Business - 31/10/2018 AccorHotels certified review
« Average »

Bed and room was full of ants Food choices for bfast was limited

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATHIRAVAN N., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Cikini. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mercurely yours, Lisa P. Sanjoyo General Manager

Cyn D. Families - 31/10/2018 AccorHotels certified review
« Friendly Staff »

Rooms smelled of smoke when we checked in. Cup had a lipstick stain. Rooms are small but generally ok and comfortable. Breakfast spread was terrible, as it was mostly spicy and my daughter could not eat much. Staff was very helpful and courteous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cyn D. T., We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive feedback from our valued guests. We do apologize for some inconvenience matters caused during your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Mercurely yours, Lisa P. Sanjoyo General Manager

Chandra Business - 27/10/2018 AccorHotels certified review
« Excellent »

That was amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Chandraningsih, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely yours, Lisa P. Sanjoyo General Manager

Eugenia L. Solo - 25/10/2018 AccorHotels certified review
« Good stay »

I am a returning guest and actually this is my third review. I believe some of my feedbacks have been taken into consideration seriously which is good! Eg. dirty cup. A big special thanks to Rendy who has been helping and ensuring my requests, needs being taken care of like Iron and ironing board, reservation of a table for breakfast due to big guest crowd etc. so far during my stays... and then Ellen for following through it in the table reservation. Barsel for taking note of my food preferences and recommending, arranging accordingly! Desiana for continuing to welcome me warmly! Martin and Okky - nice meeting you both for first time! Lastly guard, Andri - he is so nice and helpful!!! Thanks and hope to be back in 2019!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. SIEW HOON EUGENIA L., We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback, especially from one of Accor Elite Member. I will share your comments with our team, especially for some of our staffs which has been mentioned to be a good role model for the other team member. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are highly appreciate if you could share your experience on the Tripadvisor website and recommend Mercure Jakarta Cikini to all travellers by giving us 5 stars. Click on the link below and it takes only a few minutes to complete your review https://www.tripadvisor.co.id/UserReviewEdit-g294229-d73…-Mercure_Jakarta_Cikini-Jakarta_Java.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely yours, Lisa P. Sanjoyo General Manager

Anonymous Solo - 25/10/2018 AccorHotels certified review
« Great Value »

I was stay for 2 nights. The hotel, services, facilities, were excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are highly appreciate if you could share your experience on the Tripadvisor website and recommend Mercure Jakarta Cikini to all travellers by giving us 5. Click on the link below and it takes only a few minutes to complete your review https://www.tripadvisor.co.id/UserReviewEdit-g294229-d73…-Mercure_Jakarta_Cikini-Jakarta_Java.html To easily book your future stay with us and access promotions, we recommend you use our mobile application: http://www.accorhotels.com/gb/mobile/index.shtml . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely yours, Lisa P. Sanjoyo General Manager

Anonymous Couples - 23/10/2018 AccorHotels certified review
« Satisfied and might come back »

Pleasant experience for the room and breakfast. Improvement can be made for the reception area. While we were checking in, and arranging parking voucher, there were other guests and only 1 person manning the area so everything went kind of slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDIEN P., We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P. Sanjoyo General Manager

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