Hotel - Mercure Jakarta Cikini
Mercure Hotel Mercure Hotel

Mercure Jakarta Cikini

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4.5/5 174 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Pool
  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 205 rooms
  • 168 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • WiFi in your room
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Suite Box
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,435 reviews

Our guest reviews for Mercure Jakarta Cikini

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 174 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Gert D. K. Couples - 09/01/2018
« Clean hotel with very friendly staff and great hot shower »

With were received with a warm welcome. The staff was very friendly and took the time to explain everything we needed to know and beyond. The room was very clean and well illuminated bathroom. We enjoyed a hot shower with strong flow. Food was good. Breakfast as well. Continental breakfast could have a bit more choices of bread and filling (such as cheese and sliced meat). Check out was also flexible and easy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Gerardus De K. We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. We are very happy that you met the expectation with us. Your feedback regarding the bread selection will pass to this to our Chef. I bealive this will be bring more motivation to our team to give the best service to all of guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo general Manager

AccorHotels certified review
Andrew Families - 04/01/2018
« Excellent »

Mercure Cikini is a very nice & comfy hotel. I also appreciate the level of service of the staffs. In my opinion the staffs strived beyond our expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Andrew Tan We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. We are very happy that you met the expectation with us. We also delighted your cooment about our staff.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager

AccorHotels certified review
Mels Families - 03/01/2018
« mels »

the room was neat and clean, suit to family with kids. the food was good, they have variant menu on breakfast. the pool was great but too small, you couldn't move your bottom on the holiday season. Nevertheless, in overall this hotel was good and i probably will go back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Agatha M., We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. We are very happy that you met the expectation with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager

AccorHotels certified review
Jun Business - 03/01/2018
« business stay »

good location near to ESDM Cikini

Our hotel has responded to the review
Our hotel has responded to the review

Kepada Pak Junianto yang terhormat, Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan nya di Mercure Jakarta Cikini. Kami telah mencatat beberapa hal masukan dari Bapak yang harus kami tingkatkan lagi. Hal ini kami diskusikan keseluruh tim kami dan mengevaluasikan kinerja mereka, kami mohon maaf belum bisa memberikan yang terbaik bagi Bapak.Kami yakin hal ini akan menjadikan motivasi yang baik buat seluruh Tim kami dalam memberikan pelayanan. Sekali lagi terima kasih karena Bapak telah memberitahukan pengalaman nya dan kami berharap kunjungan Bapak berikutnya akan lebih memuaskan dari pada kunjungan sebelumnya. Hormat kami, Lisa P Sanjoyo General Manager

AccorHotels certified review
Hastie Business - 02/01/2018
« satisfied with the hotel service unfortunately little bit dissapointed with the taste and variety of food »

satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Hestie, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Cikini. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are already noted all your feedback about us, this matters has been discuss with the team, specialy our Chef.We will review again all the menu and the service.I bealive this will make a good motivation for all our staff to improved again the quality of service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa P Sanjoyo General Manager

AccorHotels certified review
Sophie Couples - 02/01/2018
« Comfortable hotel »

Confortable bed, ideal if you wish for honey feeling

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Shopy H., We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. We are very happy that you met the expectattion with us It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager

AccorHotels certified review
Ganang P. Families - 01/01/2018
« When you got the best, you always go back :) »

Good facility, friendly staff, nice foods, fantastic roof top :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Ganang Prakosoa , We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. We are very happy that you met the expectattion with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager

AccorHotels certified review
I. Friends - 31/12/2017
« Awesome »

Good and really satisfied..only theres view limitation fron my room..but overall is good...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Raja Muhammad I., We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. We are very happy that you met the expectation with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager

AccorHotels certified review
Indra Business - 31/12/2017
« a good rest while business intimate »

i' really enjoy with the experience on previledge room Mercure Cikini. a gentle services, a good food and best room with affordable prices. thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Indra We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. We are very happy that you met the expectation with us. We already noted from your feedback regarding Priveledge benefit and We apologize about the internet connection. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager

AccorHotels certified review
Eugenia L. Solo - 31/12/2017
« On the whole good »

Very fortunate to be allocated a room on the floor where there are likeminded guests during my last stay. Did not come across families with kids or noisy people. Have highlighted to staff about my quiet surrounding preference. A little pity that the windows are not too sound proofing to block out the train noises in the deep end corner rooms as I like corner rooms, lesser human traffic. Maybe the hotel can do something about it and if it does, would like to request for the corner room. My thanks to Daisana (not sure if I got the name spelling right) from reception who had been helpful! Answer to question if I were to book the hotel if I were not a Le club member. Generally regardless if the property is one of ACCOR or not, my answer would be it depends on the rates and..and... if my one/two basic but very important needs/requirements are being met. If yes, the more I would stay in an ACCOR property if i continue to have it's membership. If no, be it an ACCOR property anot may not affect much unless I like the hotel and appreciate my preference being taken note of! Please subscribe to Sunday newspaper. Understand the hotel does not. Not sure why. Could not get the answer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Siew Hoon Eugenia L., We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. Please accept our sincerely apologize about the noise and Sunday newspaper. I will shared this comment to our Front Office Manager and team. It is always a pleasure to receive positive feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager

AccorHotels certified review
Sri S. Business - 29/12/2017
« Satisfied »

The food and accommodation are great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Sri s., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Cikini. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are noted your score for quality service,friendlines and quality accomodation are below your expectation. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa P Sanjoyo General Manager

AccorHotels certified review
Sannisa Business - 28/12/2017
« So so »

it was a short trip, did not experiences much. it was peak period and saw a lot of people, so felt crowded at the lobby and restaurant. some colleagues sat in the lobby for small meeting, and it was not convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Sannisa We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. Please accept our sincerely apologize for the unconfortable lobby area and the restaurant.I will share your comments with our team to more organize our area. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager

AccorHotels certified review
Anonymous Business - 28/12/2017

Thank You

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Okky We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. We are very happy that you met the expectation with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager

AccorHotels certified review
Ria T. Families - 27/12/2017
« Friendly and helpful staffs »

I chose this hotel because near my home and need a quick getaway with my mom. The staffs are all friendly and helpful. I just a bit disappointed with the lack variety for breakfast buffet. The air con was off for a few seconds, don't know why and a bit noisy, but still acceptable. We enjoyed our staying there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Ria T., We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. First of all We apologize aboout the variety of food and AC.I will shared this comment to our Chef and our Chief engineering.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager

AccorHotels certified review
Panus Business - 27/12/2017
« Satisfied »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Kepada Pak Panus yang terhormat, Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan nya di Mercure Jakarta Cikini. kami sangat senang sekali bisa memenuhi harapan Bapak. Kami akan sampaikan semua masukan Bapak ini keseluruh tim, agar mereka lebih termotivasi lagi dalam memberikan service dan pelayanan yang lebih baik lagi. Sekali lagi terima kasih karena Bapak telah memberitahukan pengalaman nya dan kami berharap kunjungan Bapak berikutnya akan lebih memuaskan dari pada kunjungan sebelumnya. Hormat kami, Lisa P Sanjoyo General Manager

AccorHotels certified review
Anonymous Couples - 27/12/2017
« Amazing hotel in downtown Jakarta »

The staff was incredibly helpful and kind. The breakfast was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Breanne We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our Chef and team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager

AccorHotels certified review
Trigo N. S. Business - 27/12/2017
« friendly caring and professional the most »

The professionalism and small little touch is great promo effort and comfort

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.S. , We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. We totaly agreed about your feedback,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager

AccorHotels certified review
Moh K. W. Business - 26/12/2017
« Amazing »

As for the room, it was nice and I rated 9 along with its environment, and just for the meals, I marked 6.5 due to the late-availability of the plates, and sometimes the foods. I was wondering how the food was late and the entrants should wait for a while.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Moh Kamalul W. We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. I apologize for the food in our restaurant. i will shared your comment to our Chef.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager

AccorHotels certified review
Laila Business - 26/12/2017
« Strategic, good facilities »

Location easy to find, meeting room ok, wifi and sound system ok, praying room located at the back but clean and ok, food tasty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Laila, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. We are very happy that you met the expectation with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager

AccorHotels certified review
Imelda H. Business - 25/12/2017

Breakfast was prepared less than the expected guess.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Imelda H. We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. Please accept our sincererly apologize about the breakfast.I will shared your comment to our Chef and FB Manager. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager

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