Hotel - Mercure Saint Malo Balmoral
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Mercure Hotel

Mercure Saint Malo Balmoral

24 Rue Theodore Monod 
35400  SAINT MALO
FRANCE

869 reviews
TripAdvisor Rating Based on 869 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early Check In
  • Dry cleaning / Ironing

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7:00 - 23:59
    • Opening hours : Week-end 7:00 - 23:59

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Our hotel features 77 spacious and air-conditioned rooms with free WIFI access. We also offer a wide range of family rooms.Our Privilege Rooms have Nespresso coffee machines, an iPhone/iPad docking station and other details providing the best working conditions

  • 77 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Suite Box
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 924 reviews

Our guest reviews for Mercure Saint Malo Balmoral

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 869 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Mark Families - 15/08/2017
« Great family rooms + breakfast area a little cramped »

As title, lovely sized family room with decent size sofa bed and nice bathroom. Breakfast service area was too cramped for the number of persons, plus many items, plates were running out.

AccorHotels certified review
Jose J. Solo - 13/08/2017
« Good »

Normal, clean

AccorHotels certified review
Anonymous Business - 10/08/2017
« Andrew whittle »

Expensive, Small beds and minimum refreshments. Car parking additional which is frustrating!

TripAdvisor review
Family - 09/08/2017
« wonderful weekend away »

Stayed for 2 nights at the Mercure Balmoral. Friendly staff, lovely large, clean room and facilities. Beds were very comfortable. Good selection at breakfast. A beautiful walk along the beach to the intramuros. Hotel is really convenient with bus stops and train station right outside the door. Although in a busy intersection, we found the hotel to be very quiet. Would definitely use again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Client, We very much appreciate your comments regarding your stay at the Mercure Saint Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Direction

AccorHotels certified review
David B. Families - 02/08/2017
« Excellent »

Excellent room, service and meals.

AccorHotels certified review
Islay Families - 02/08/2017
« Nice modern spacious hotel. Great location »

Very nice stay. Staff friendly and helpful. Excellent location within walking distance of the old city of St Malo. Great breakfast, fairly good wifi. Highly recommend

AccorHotels certified review
Maciej Families - 31/07/2017
« Good experience in San Malo »

Experience was good. Very nice staff, nice room. We had 2 issues during our stay 1. Despite the sign on the door to not clean our room the staff went inside and fixed up our room 2. There was a dirty and smelly cleaning cloth left in our bathroom None of the issues above affected greatly our experience

AccorHotels certified review
George C. Couples - 22/07/2017
« Superb location and room. »

As above........though lack of small fridge in room is a notable shortfall for a 4 star hotel when compared to others.

AccorHotels certified review
Chrisb Solo - 21/07/2017
« Hairs found in bathroom »

Not exactly pleased to have found very suspect hairs on the bathroom wall next to the toilet. The manager was equally surprised and bathroom was cleaned immediately.

AccorHotels certified review
Eleanor 1. Couples - 20/07/2017
« Fabulous as always »

This is the 4 time we have stayed any every year it gets better.When l tried to make this booking early in the year you had a problem with your switchboard so each time l rang l was cut off,to my amazement your receptionist noted my number and rang we back,l was so impressed with that,a great hotel my compliments to you on the quality of service you give to you clients

AccorHotels certified review
Carl M. Couples - 15/07/2017
« Enjoyed St.Malo »

Modern well located hotel. Staff polite and friendly.

AccorHotels certified review
Ysoton Families - 10/07/2017
« Overnight before the ferry »

This is very convenient for the ferry terminal and the secure car park is a bonus. Rooms are large and comfortable.

AccorHotels certified review
Terence H. Couples - 16/06/2017

OK. We were frustrated as reception questioned our claim , as over 65 and a member, to be entitled to a complementary breakfast. Also when we left at 6.45am there was no one on reception to take payment .There was a phone and a note to dial 9 but no answer. I presume you will take payment from our credit card. would you confirm please.

AccorHotels certified review
Kathy Couples - 14/06/2017
« first visit to St. Malo »

the room was nice, the staff are excellent, but the "privilege" room is only worth it if you get a great deal on the price. The balcony is a small dent in the wall, with barely room for 2 people to sit, and it looks out at a parking lot. In addition, there was a strong sewer smell some days. The free beverages in the frig are a very nice plus, however. The breakfast was very good.

AccorHotels certified review
Robert K. Couples - 12/06/2017
« Thank you! »

Mercure Balmoral is always reliable - and a pleasure too.

AccorHotels certified review
Peter D. Families - 10/06/2017
« A good place to stay overnight when waiting for an early ferry. »

Nice clean friendly place, but very very expensive for what you get. I would definitely use again but not before looking for somewhere much cheaper and maybe in the heart of the old town. Breakfast was a bit of a faf and not much food on offer and the queues for food and beverages was long so had a glass of juice and enjoyed a better breakfast on the ferry for half of the 14 euros I'd just paid for a glass of juice. Underground car park was ok but the automated door closes without notice and if you're towing a trailer with a big 4x4 then you'll need to negotiate the tight entrance quickly or switch the power isolator off just inside the door or you'll have a door signature somewhere on your rig. Apart from the above, all was well.

AccorHotels certified review
Kim V. Couples - 25/05/2017
« Fantastic Stay close to old town »

Wonderful hotel with wonderful staff.

AccorHotels certified review
Fevrier Couples - 21/05/2017
« Ras »

Ras

AccorHotels certified review
Jose J. Solo - 15/05/2017

Relax and clean, good location for train travelers

AccorHotels certified review
Jocelyn Couples - 14/05/2017
« Overnight Stay at Mercure Balmoral, St Malo »

Friendly staff when we checked, in, our room was nice, absolutely fabulous walk in shower, comfy bed, easy access from underground car park. Coffee and tea making in rooms, only down side not enough milk, 2 small pots between 2 people if you want a coffee in the evening and tea in the morning is not enough, I'm sure we could of had more if we'd asked but I don't drink tea and didn't want a coffee. Have used this hotel previously and will use again.

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