Mercure Saint Malo Balmoral hotel 4 stars

TripAdvisor rating 4.5/5 996 reviews
Mercure Saint Malo Balmoral hotel
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Hotel extras

  • 109 yards (100 m) from the TGV train station

  • Easy access to the old town and beaches

  • Family Rooms

  • Regional products at breakfast

  • An attentive team

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Beach and water sports
  • Other sports activities
Business services
  • 4 meeting room(s)
  • Copy/print service available
Information message

No pets allowed.

Hotel location

Mercure Saint Malo Balmoral hotel

24 Rue Theodore Monod
35400
saint-malo
france

Tel: +33299561673

Fax: (+33)2/99561674

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    RENNES At 70km / 43.5 miles

  • By boat

    BRITANNY FERRIES At 2km / 1.24 miles

  • By train

    GARE TGV At 0.1km / 0.06 miles

GPS :48.646488, -2.005849

Currently, close to our hotel

Saint-Malo Sacred Music Festival

From 18/07/2019 to 18/08/2019

At 1.6 km

La Route du Rock, Festival

From 14/08/2019 to 17/08/2019

At 1.8 km

Visit the Grand Aquarium in Saint-Malo

From 21/01/2017 to 31/12/2019

At 3 km

Our accommodations

Our hotel features 77 spacious and air-conditioned rooms with free WIFI access. We also offer a wide range of family rooms. Our Privilege Rooms have Nespresso coffee machines, an iPhone/iPad docking station and other details providing the best working conditions

Classic Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: ‌3
  • Area: From 26
  • Views: City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with balcony and 1 double bed

  • Max. number of persons: ‌2
  • Area: From 21
  • Views: Courtyard side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Family Suite with 1 double bed, 1 double sofa bed and 1 single sofa bed

  • Max. number of persons: ‌5
  • Area: From 45
  • Views: City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

Treat yourself to a drink accompanied by our tasty mackerel rillettes in our cozy bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 80 m²

  • Maximum capacity: 90 people

Find out more

Our guest reviews for
Mercure Saint Malo Balmoral hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

2,048 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

996 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great location, fantastic price

Customer review rating 4.5/5

H D. S. Couples - 10/06/2019 AccorHotels certified review

We arrived by train & the hotel is right by the station. We got there too early for check in but were able to leave our bags & go and explore the town. When we eventually checked in, we had a lovely big room, very quiet, cannot fault it.

overnight stay to catch ferry home - everything that I expected.

Customer review rating 4.5/5

I R. Solo - 07/06/2019 AccorHotels certified review

Pleasant helpful staff, carpark reservation was fulfilled without any fuss. Breakfast was ready when I wanted it. Will stay again on future visits.

Dear Ifor R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. Our purpose is to fulfill what you need and take care of our customers during their stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenael H General Ledger

An enjoyable stay.

Customer review rating 4.5/5

Anthony Friends - 04/06/2019 AccorHotels certified review

Everything was perfect from staff helpfulness to the enjoyable breakfast. The room was very modern and comfortable.

Dear ANTHONY F., A big thank you for your comments. You really understand what makes a good hotel : a nice and confortable building, staff who is waiting for you at your arrival and taking care of you during your stay and a good breakfast to start the day. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaël H General Ledger

comfortable experience.

Customer review rating 4.5/5

Jim C. Couples - 01/06/2019 AccorHotels certified review

The room was comfortable, the facilities good and the staff helpful.

Dear JAMES c., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. You understand what a good hotel should be : nice building with confortable bedrooms, a welcoming staff and a good breakfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaël H General Ledger

Comfortable and welcoming

Customer review rating 4.5/5

J.b. Business - 30/05/2019 AccorHotels certified review

Reception & general atmosphere was very cordial. The bedroom was very clean and comfortable but the shower floor was very slippery!.....The television channel listing menu was not up to date. An additional stool/table the suitcase would be useful....The bar was NOT very well stocked! Otherwise very pleasant stay.

very nice hotel next to station

Customer review rating 4.5/5

Barrie Couples - 30/05/2019 AccorHotels certified review

lovely hotel for a long weekend and it was nice to have a room upgrade

Dear BARRIE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We consider the upgrade as a unexpected gift that we can offer to our nice customer. It's nice when it is noted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaël H General Ledger
Customer review rating 4.5/5

Koen J. Solo - 26/05/2019 AccorHotels certified review

Great staff at the reception and the bar at night. Great breakfast, friendly staff in the morning. Clean and quiet rooms. It was my 2nd time at Balmoral and will be back in September or May next year.

Dear COHEN J., A big thank you for your comment on your stay with us. It is such a perfect beginning of the day when you read about the good times that your guests get in our hotel. Our everyday involvement is important and it is so nice when noted. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we will be ready for your next visit in order to be as pleasant as the previous one. Sincerely, Gwenaël H General Ledger

Great room, location perfect for railway station, good breakfast.

Customer review rating 4.5/5

Mike W. Couples - 14/05/2019 AccorHotels certified review

Lovely room, very clean and tidy with some great free gifts and drinks. Had a good nights sleep and a good breakfast in morning. Staff were friendly and polite. Would definitely stay again and would recommend to others.

Dear MICHAEL w., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will let our General Manager know about your Breakfast comments. For the pancakes, we prefer working with a local firm with fresh crêpes "pancake" brought every day instead of working with frozen products that we will warm up and not as good as the first ones. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaël H General Ledger

mr

Customer review rating 4.5/5

Mark J. Couples - 11/05/2019 AccorHotels certified review

Due to the late arrival of the Condor Ferry we arrived at the Hotel at 23.30hrs. However as an Accor card holder we had checked in om line and at arrival was met with the room cards and a free drink voucher which we enjoyed as a nightcap. Having stayed with Accor hotels amin times for work i understood I had prepaid the room only to be advised in the morning i had to pay due to technical error and now have the frustration of having to check my bank account to see if i have paid twicce.

Well worth a visit

Customer review rating 4.5/5

Paula L. Couples - 27/04/2019 AccorHotels certified review

Stayed one night hotel lovely staff lovely very helpful and informative lovely location would defitinetly return weĺ done guys

Dear KIERAN l., Thank you so much for your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. We just want let you know our shared satisfaction. It is very sweet to read such positive feedback about our hotel ad staff. Everyday, we try to make the best of ourselves in order to keep you happy and relax and when we succeed, it's always a pleasure to know it. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaël H General Ledger

Always excellent

Customer review rating 4.5/5

David M. A. Solo - 06/04/2019 AccorHotels certified review

Typical Balmoral stay....lovely staff, nice rooms, excellent location

Dear DAVID-MICHAEL A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive such positive feedback and that you are still coming and still very happy in our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaël H General Ledger

Very Comfortable

Customer review rating 4.5/5

Anonymous Couples - 30/03/2019 AccorHotels certified review

Very comfortable hotel with a great breakfast.

Dear WILLIAM B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaël H Manager assistant
Customer review rating 4.5/5

Anonymous Business - 28/03/2019 AccorHotels certified review

tres sympas

Monsieur L., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Saint-Malo Balmoral. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur L., en l’expression de nos sentiments les meilleurs Cordialement, Gwenaël H Adjoint de direction

Great hotel with excellent staff

Customer review rating 4.5/5

Jo D. Couples - 21/02/2019 AccorHotels certified review

Very positive. The staff in the hotel are amazing. So helpful and enthusiastic.

Dear JO D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It si very pleasant to read such review. When people notice your involvement, it helps you keep on the good work. Thank you for noticing Be sure that we will share your feedbacks with all our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

hotel agreable

Customer review rating 4.5/5

L. Business - 14/02/2019 AccorHotels certified review

Chambre confortable

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Customer review rating 4.5/5

B. L. Solo - 28/01/2019 AccorHotels certified review

I am always satisfied with the welcome, kindness and service of all the staff including the restaurant as housekeeping women.

Dear LEO B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Direction

Very nice team

Customer review rating 4.5/5

C. Business - 26/01/2019 AccorHotels certified review

The hotel team is very nice, room are very confortable, breakfast very good Good location inside city.

Dear FABIEN C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Direction

Mrs

Customer review rating 4.5/5

Sharon H. Couples - 20/01/2019 AccorHotels certified review

Staff very helpful. Didnt know we had to pay to park. Not enough pillars on the bed.

Dear SHARON H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Direction

Best Reception Team Anywhere!!

Customer review rating 4.5/5

David-michael A. Solo - 17/12/2018 AccorHotels certified review

Wonderful as always! The staff at reception are so friendly and helpful; best I have come across. They even kept the clothes I left in the room and had them waiting for me when I returned 5 weeks later.

Dear DAVID-MICHAEL A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Direction

Excellent

Customer review rating 4.5/5

Megan W. Families - 08/12/2018 AccorHotels certified review

We had a wonderful experience, absolutely faultless. Staff were welcoming and professional, our room was lovely, clean and well appointed. We will definitely stay here again without hesitating.

Dear MEGAN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Direction
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