Mercure Saint Malo Balmoral 4 stars

Customer review rating (ALL Rating) 4.6/5 452 reviews

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Description

Hotel extras

  • 109 yards (100 m) from the TGV train station

  • Easy access: 0.6 miles (1 km) from the old town and beach

  • Family and connecting rooms

  • Buffet breakfast with local products.

  • ECOLABEL

Our accommodation(s)

Hotel location

Mercure Saint Malo Balmoral

24 Rue Theodore Monod
35400 SAINT MALO
France

GPS:48.646488, -2.005849

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Treat yourself to a drink accompanied by our tasty mackerel rillettes in our cozy bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  452 reviews

TripAdvisor Rating  4.5/5  1,174 reviews

Certificate of excellence 2023

Good hotel well located

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Lovely breakfast we really enjoyed our short stay.

Good stay

Customer review rating 5.0/5

Andrew S. Couples - Confirmed reviews ALL

2nd visit to this hotel following a previous visit earlier in the year. In between we tried another Accor property within the old walled town, however although a 15 minute walk into the old town we preferred this hotel. On arrival we were able to take advantage of the underground parking which is safe secure and direct lift access to the hotel. The receptionist was extremely polite and helpful. Accor loyalty recognised, made a reservation for dinner for us and even worked out bus times to the old town. 50 metres away is the bus stop and tickets can be bought at the stop and a 6 minute ride to the old town on a clean comfortable bus. Hotel extremely clean and well presented. Don’t let the fact it’s not in the old town put you off. Easy access, clean and best of all friendly and helpful staff.

Bon séjour contrairement au Mercure Stuttgart qui n'avait pas de frigidaire dans la chambre fin juin . Aucun retour depuis mon mail de relance.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

You received a response to your review for Mercure Hotel Stuttgart City Center Dear Mr. R., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Stuttgart City Center. We regret that your experience with our service did not meet your expectations. I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Stuttgart City Center. Best regards, Gürkan Gür General Manager

Monsieur R., Nous vous remercions pour vos commentaires suite à votre séjour à l'hôtel Mercure Saint-Malo Balmoral. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Elise D Adjointe de direction

Clean, tidy, functional - however

Customer review rating 2.0/5

Neilvp Couples - Confirmed reviews ALL

From about 1am we could hear what sounded like chairs being scraped on a floor and the occasional whirr of a motor. Having got fed up with the intermittant noise I got up to find out what it was, turns out we were above the dining area which was being set up for breakfast by the night porter, I suspect the motor noise was the coffee grinder. The night porter did not believe it was him or the chairs but curiously we did not hear another thing after that. Avoid being in rooms to the left comign out of the lift on the first floor. Other than that it was perfectly acceptable.

Your usual Mercure in Saint-Malo

TripAdvisor rating 4.0/5

cmasb Couples - TripAdvisor review

This hotel is the standard Mercure. Clean, better than basic, fine. But don’t confuse this with the other Mercure in St Malo. This one is a fair distance from intra muros. The welcome was less than graceful. Greeted by a rather distant receptionist. We were told that the indoor parking was full and then directed fairly peremptorily to a nearby car park. It was all fine, but not what I came to expect from Mercures in my working life. She seemed to respond better later when I spoke French, asking where breakfast was to be served. It was the usual Mercure. Reliable and fine for work. If you want something special on holiday, maybe try another place,

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Other web-users rate our hotel

  • 268 reviews 8.8/10 Location
  • 382 reviews 7/10 Room
  • 316 reviews 9/10 Service
  • 5 reviews 9.1/10 WiFi
  • 217 reviews 8.5/10 Breakfast
  • 120 reviews 7.4/10 Cleanliness
  • 70 reviews 3.2/10 Value
  • 51 reviews 4.5/10 Food

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