ibis Styles SP Faria Lima 3 stars

Customer review rating (ALL Rating) 4.2/5 2,010 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 21 minutes from São Paulo/Congonhas Airport

  • 32 minutes away from Tietê Bus Station

  • Immersive experience in the Peruvian cuisine at the Qceviche Restaurant.

  • Near the Faria Lima Ave., a major business hub in the city.

  • A few minutes away from Rua dos Pinheiros and Vila Madalena.

Our accommodation(s)

Hotel location

ibis Styles SP Faria Lima

Rua Tavares Cabral 61, Pinheiros
5423030 SAO PAULO
Brazil

GPS:-23.5703, -46.69167

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

QCEVICHE FARIA LIMA

Offering an unforgettable Peruvian gastronomic experience with hearty dishes from an accessible menu and a taste of the region's most delicious ceviche. To top it off, a vibrant atmosphere and attentive service ensure a feeling of well-being.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,010 reviews

TripAdvisor Rating  3.5/5  653 reviews

Well-located and a friendly environment.

Customer review rating 4.5/5

Alex S. Business - Confirmed reviews ALL

It was a short stay, but very pleasant. Helpful staff and comfortable accommodations. Overall, a good experience, and I would return for a longer stay.

Prezado Alex, Obrigada pela avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estada e esperamos revê-lo em breve. Atenciosamente, Fernanda Stacciarini Gerente Geral Ibis Styles São Paulo Faria Lima

Disappointing Experience at Ibis Faria Lima

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I recently stayed at the Ibis Faria Lima hotel for five days, and unfortunately, my experience mirrored the issues I encountered during a previous stay. While the hotel has its merits, such as a convenient location, I cannot overlook the recurring problems that significantly impacted my stay. One of the persistent issues was the TV signal, which had the same problems as my previous visit. Channels were often pixelated or lacked audio, making it challenging to enjoy any downtime in the room. Despite reporting the problem on the first night, maintenance failed to show up, leaving me frustrated and without a resolution. Adding to the frustration were new problems that emerged this time. On the 13th floor, my room suffered from a cold and low-pressure shower. The TV, when left on for an extended period, started flickering. It took two days of persistent complaints before the hotel offered to change my room. During my initial complaint on the first night, the maintenance team failed to respond despite assurances from the reception. The following morning, I made another complaint before leaving the hotel, and upon returning in the late afternoon, I discovered the same issues persisting. It was only in the morning of the third day, after the fourth complaint, that I was moved to a room on the first floor. This resolved the shower and part of the TV issues, but introduced new challenges. The room, designed for accessibility, presented difficulties with furniture placement, especially with a small table that made organizing and working a hassle. The TV's positioning caused discomfort, and the signal remained subpar, even worse than on the 13th floor, with channels lacking audio. Furthermore, the room had a connecting door that did little to insulate sound, making it impossible to escape the conversations and noises from the neighboring room. The bathroom featured a small sink, making it impractical to place basic items like a toiletry bag with medications, toothbrush, toothpaste, deodorant, and soap. Notably, there was no bidet shower in the bathroom. Despite these issues, I refrained from further complaints as I had grown tired of ineffective resolutions. However, it is crucial to document that this stay fell far below the minimum expectations for the level of service associated with the Ibis brand. The accumulation of recurring and new problems significantly diminished the overall quality of my stay, leaving me dissatisfied with the experience.

Prezado Francisco, Agradeço pelos comentários sobre sua hospedagem. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Atenciosamente, Fernanda Stacciarini Gerente Geral Ibis Styles São Paulo Faria Lima

Some of your reception people are terrible

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

One guy thought we were Wednesday, while in reality we were Thursday, what??? When I checked out, the guy did not offer a nota fiscal The room has no safe. The room is very sparse. The light in the room cannot be turned off?? The breakfast is ok One other guy at the reception was very nice, called me a cab

old, broken, dirty room, poor service

Customer review rating 1.0/5

Julien G. Business - Confirmed reviews ALL

When I arrived the staffed told me I paid already. Then I had to go back to the front desk because my key did not work in the lift. Then the front desk told me: "how actually you need to pay". This is representative of the lack of professionalism of the front desk team. The room was horrible: the electric cable are like in a garage. The light is very bad, the window supper small. There is only one curtain against the light, nothing for privacy. I had very bad hot water. The bathroom was broken. No safe in the room. my room was dirty. The first night, I dreamt I was surrounding by rats because of this I guess. I don't remember feeling that much uncomfortable in a hotel room,

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Ibis Styles São Paulo Faria Lima. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures with our team to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we hope e that you give us the opportunity to better serve you in the near future. Sincerely, Fernanda Stacciarini General Manager

Comfortable hotel and friendly staff

TripAdvisor rating 4.0/5

heltoncwb TripAdvisor review

My wife and I arrived at the hotel close to 7pm and parked our car in the parking lot under the building. There's a cost for non-guest of R$50 for a 12-hour period and R$40 for guests. The check-in was somewhat fast, but the price was different from the reservation I made through Booking. I ended up not questioning it because it was already late and I was tired from my trip. Check-in made, we headed to our room. During the reservation, I mentioned to the hotel staff that my wife and I were celebrating our wedding anniversary that month, and we were greeted to a small gift and a thoughtful letter, which was a heartwarming touch. The room is small and contains the double bed, a small table with a couple of chairs, a small fridge (empty) and a small closed to keep our clothes. The bathroom is small but very functional, however it took some time to get hot water in the shower. I had to leave the water running for a solid 2 minutes before the water was warm enough to take a shower. There were only bath towels and no hand towels, which wasn't really a problem, albeit unusual. The breakfast is simply amazing! There's a Peruvian restaurant annexed to the hotel, and I couldn't stop eating all the delicious pastries that were available. There's no lack of options, even for picky eaters like myself. There's a small outdoors space that's really pleasant to stay during the meal. The nice decor adds to the experience. We checked out the next day, with no bad surprises. Overall, it's well located, close to malls and parks, and the traffic around the hotel was somewhat easy, probably due to the period of the year (early January).

Prezado Helton, Agradecemos por nos contar sobre sua experiência no Ibis Styles São Paulo Faria Lima. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja agradável quanto a anterior. Sinceramente, Fernanda Stacciarini Gerente Geral

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