Hotel - Hotel Mercure Oostende
Mercure Hotel Mercure Hotel

Hotel Mercure Oostende

4.0/5 536 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 85.00 EUR Non member rate
From 80.75 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-21:30
    • Opening hours : Week-end 07:00-21:30

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Whether you choose the Standard, Superior or Privilege Rooms, all of them offer a welcoming and modern atmosphere. The rooms are equipped with air conditioning, a telephone, a laptop safe, TV, USB charge point and a fridge for your convenience.

  • 95 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,703 reviews

Our guest reviews for Hotel Mercure Oostende

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 536 reviews
Paul C. Friends - 28/08/2018 AccorHotels certified review
« Another good stay at a Mecure Hotel »

Helpful staff, nice clean hotel and a great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul C., We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristoffel Verdonckt General Manager

Stuart W. Families - 28/08/2018 AccorHotels certified review
« Ok hotel but poorly written terms and conditions »

Overall the hotel was clean and comfortable, well located, and the breakfast was good. But we Pre-paid for 2 adults and 3 kids in a family room, and we had to pay an additional 16 euros at the hotel for an extra bed. Nowhere in the booking terms and conditions did it say we would be liable for this charge. The hotel receptionist wouldn’t accept my argument and continued to rip me off for something I had already paid for. This ruined what was otherwise a pleasant experience.

G.a.y. Solo - 23/08/2018 AccorHotels certified review

It is always great to stay at your hotel. the rooms are to my satisfaction, and the chambermaids are very efficient. I also take advantage of the internet facility, it is nice to keep up with events at home.

Terry Couples - 21/08/2018 AccorHotels certified review
« Nice room and breakfast »

Room and breakfast were good. Check in and out were also good. Biggest issue is that there is only one lift for 9 floors and it is also used by staff including cleaners. This makes for long waits.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terry W., We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristoffel Verdonckt General Manager

Anonymous Couples - 19/08/2018 AccorHotels certified review
« Good room but not a hotel for a people with a car »

- lack of a place for charge and discharge the luggages - lack of parking (wich is one of the services offered) - lack of a trolley for the luggages

Colin Solo - 18/08/2018 AccorHotels certified review
« Excellent hotel »

I have stayed in this hotel often. The staff , from the people on reception to the cleaners are excellent. They actually seem to enjoy working! They are professional and courteous. The rooms are very good with excellent large beds and comfy pillows. Breakfast is also very good with helpful, professional staff. I stongly recommend this hotel which is in a central position for both the beach and town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

D. Couples - 16/08/2018 AccorHotels certified review
« Very nice stay for a perfect concert at casino »

Kind welcome, very well located and tidy room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isabelle D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

K Couples - 16/08/2018 AccorHotels certified review
« Overnight stay really good »

Had an overnight stay at the hotel. Members of staff were so helpful and cheerful. Once we worked out how to use the air conditioning we had a good night's sleep in the very comfy bed. Would recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kay S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

Francis Couples - 15/08/2018 AccorHotels certified review
« Pleasant hotel good location, excellent staff and great Buffet breakfast »

summed up above!! A very pleasant stay indeed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

D. Couples - 15/08/2018 AccorHotels certified review
« noisy and expensive »

little room; noise; very bad soundproofing; expensive; online check out with wrong price; online booking with a bug.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caroline D., Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kristoffel Verdonckt General Manager

I. A. Couples - 05/08/2018 AccorHotels certified review
« Great place to explore Ostend from. »

Warm welcome, helpful staff quick to acknowledge you anytime you came into or left the hotel. Very professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear I. A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

Jeff J. Couples - 25/07/2018 AccorHotels certified review
« Convenient location for what's going on »

Enjoyed another stay at this hotel. Central to all we wanted to do at an acceptable price. It would be good if the hotel had a way of letting clients know about local events such as Saturday 21st being Belgium's National Day and of the huge firework display that took place at 23:00 on Saturday night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey, We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristoffel Verdonckt General Manager

Martin V. O. Couples - 18/07/2018 AccorHotels certified review
« Shopping in Ostend »

Very satisfied. Quiet room, comfortabel bed, great breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

Anonymous Couples - 16/07/2018 AccorHotels certified review
« Booked Privilege room got standard room »

We booked a Privilege room and got a very bad standard room - of course we payed for the price for the Privilege room. We tried to discuss this with the staff but they are not very interesseted in helping us. They even didnt want to give us a printed invoice - so it was a very strange and unconfortable stay. This was the first hotel that has no toilet brush - according to the staff because of hygienic reasons. The cleaning Lady wanted to start before we could check out. We will never come back and we can only warn everyone who thinks about booking this hotel. You will be cheated in every possible way!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wladek K., Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept a new hotel voucher to have a free overnight stay in one of our Privilege room for 2 persons. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Kristoffel Verdonckt General Manager

Friends getaway - 16/07/2018 TripAdvisor review
« Very good central hotel in Ostend. »

I had a very nice week at this hotel. Very comfortable room, convenient for the centre of town + beach. I would go back. Staff were friendly, with nice bar. However, there was something of an over-keenness for the cleaning staff to come into my room uninvited. Three times in the week the cleaner came in without knocking. While I was in bed. Had a reasonably extended conversation with her on one occasion before she would leave. Creepy? Or perhaps just Belgian? Probably could be avoided by greater use of the 'do not disturb' sign, although I hadn't anticipated the need at 9am. I didn't eat in the hotel, but found several nice restaurants nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian, We'd like to thank you for the time taken to share this review. We are glad you had a great stay in our hotel and found our location to be very convenient. It's also great that you appreciated the comfort of your room and our lovely bar a perfect spot to enjoy drinks. We have taken note of your remark regarding the housekeeping and are sorry for the inconvenience. We hope that this was a misunderstanding and will address this issue with our cleaning staff. Besides, we do advise our guests to always put out the “do not disturb” sign to avoid being disturbed. We care about the comfort of our guests. Thanks for complimenting our professional team members. We look forward to seeing you again. Best regards, Kristoffel Verdonckt, General Manager

Colin Friends - 03/07/2018 AccorHotels certified review
« Best hotel in Ostend »

Rooms good, service excellent, professional staff, air con excellent, breakfast excellent. Only one slight negative- single beds seem to have a life of their own!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

B. Families - 02/07/2018 AccorHotels certified review
« Can recommend this hotel »

Nice and clean hotel, close to the beach. The breakfast buffe was extraordinary, fresh food and an enormous variety. The staff was friendly. However, what was unclear to us was that you had to pre-book parking space and dinner. The information was not mentioned in the confirmation email we got. Probably it is on the website, but we did not look carefully enough. Fortunately for the dinner, the staff accepted we ate in the restaurant even if we hadn't prebooked. Otherwise we would have had to go out with two very tired children to try to find a place to eat, so we are very grateful they took us in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sonja B., We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristoffel Verdonckt General Manager

Bjorn Friends - 18/06/2018 AccorHotels certified review
« Mr »

Good.....

Biztraveller Business - 04/06/2018 AccorHotels certified review
« Privilige rooms a joy »

Easy and comfortable

Anonymous Business - 04/06/2018 AccorHotels certified review
« Prima »

Prima

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 85.00 EUR Non member rate
From 80.75 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates