Hotel Mercure Oostende 4 stars

TripAdvisor rating 4.0/5 669 reviews
Hotel Mercure Oostende
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+ 17 Services
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Room 1

Number of guests
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Hotel extras

  • Oostend Beach at 250 meters

  • In the city centre

  • Free WIFI

  • Private paid car park

  • Oostend Airport at 10 mins by car

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre (Nearby)
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Hotel Mercure Oostende

Leopold II laan 20
8400
ostend
belgium

Tel: +3259707663

Fax: (+32)59808406

Contact email

Check-in from 15h00

Check out up to 11h00

  • MARIE JOSE PLEIN :   LINE 1 AND 4 MARIE JOSEPLEIN

  • By plane

    OSTEND BRUGES At 5km / 3 miles

  • By train

    OOSTENDE At 1km / 0 miles

GPS :51.230344, 2.91345

Our accommodations

Whether you choose the Standard, Superior or Privilege Rooms, all of them offer a welcoming and modern atmosphere. The rooms are equipped with air conditioning, a telephone, a laptop safe, TV, USB charge point and a fridge for your convenience.

Standard room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Standard room with twin beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Superior room with city view, 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Standard family room with twin beds, 1 bunk bed

  • Max. number of persons: 5
  • Area: From 38
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Superior room with city view, twin beds

  • Max. number of persons: 2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Mini bar with free soft drinks

Privilege balcony room

  • Max. number of persons: 2
  • Area: From 18
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine(...)

Our restaurants and bars

RESTAURANT

Type of cuisine: Bistro

Our restaurant offers a great selection of food in a relaxed, informal setting. For groups we can serve a buffet dinner or buffet lunch on request.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Meet up with friends, family or colleagues in our lounge bar. Our bar offers promotions throughout the year.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 40

  • Maximum capacity: 25 people

  • Maximum banquet capacity: 6 people

Find out more

Our guest reviews for
Hotel Mercure Oostende

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

3,806 reviews

tripadvisor

TripAdvisor Rating 4.0/5

669 reviews

Prima

Customer review rating 4.3/5

Luc Friends - 04/11/2019 Confirmed reviews AccorHotels

Alles was OK

I was not treated as platinummember

Customer review rating 4.3/5

Dan Families - 28/10/2019 Confirmed reviews AccorHotels

Very small room with window on escape way, I have asked on upgrade, but got nothing. One day room was not even cleaned. Welcome gifts I got only after reminder, etc. Normally I stay during Business trips in the Hotels, but this time it was a Family trip booked on Accor Points. After that expirience I want Change my Preference Hotel chain. Thanks and good luck.

Dear Danir K., Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bert Degryse General Manager

Exactly what we needed

Customer review rating 4.3/5

Anonymous Couples - 28/10/2019 Confirmed reviews AccorHotels

We had a small room but it had a comfortable bed and a great shower.

Very good

Customer review rating 4.3/5

Smg Couples - 22/10/2019 Confirmed reviews AccorHotels

Nice clean room. Central location. Friendly staff.

Dear Susan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bert Degryse General Manager

Disappointing

Customer review rating 4.3/5

Ronalda G. Families - 21/10/2019 Confirmed reviews AccorHotels

Room very small Beds uncomfortable One staff member unhelpful

Dear Ronalda G., Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bert Degryse General Manager

I have been invoice for parking but didn’t use it

Customer review rating 4.3/5

Rafael P. Business - 17/10/2019 Confirmed reviews AccorHotels

I have been invoice for parking but didn’t use it

Customer review rating 4.3/5

G. C. Business - 10/10/2019 Confirmed reviews AccorHotels

Fine - biusness as useraly

GRAHAM Y.

Customer review rating 4.3/5

G.a.y. Solo - 05/10/2019 Confirmed reviews AccorHotels

As usual, I thoroughly had great satisfaction by staying at the hotel. Rooms are very good. It is a pity that commercial programmes are not available on the tv, but I do appreciate the difficulty. use of the internet is of good value to me, as I can keep up with happenings at home.

Good hotel, need some more efforts

Customer review rating 4.3/5

Coelho Couples - 30/09/2019 Confirmed reviews AccorHotels

In general everything was right. Some points that the hotel can improve: The housekeeping service and the preparation to receive the guests. We had a reservation mentioned two persons and at the arrival the room was prepared only for one person. No hangers in the room, when we request for an extra cup and the hangers we where told to get them by yourself at the reception. The bath products where only for one and no replacement for the rest of the stay, but instead they change the towels that we didn't request so! Please check again the standards for planet 21 ;) Well a big positive point for the breakfast, big product choice and really good quality, it was really the good impression for our stay. I will come back for sure but there are still some improvements to make for a 4 stars hotel. Small note for reception, please make the client feel welcome and unique in a heartist way!

Dear Filipe D., Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Oostende, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bert Degryse General Manager

Great location, friendly and helpful staff

Customer review rating 4.3/5

Anonymous Couples - 28/09/2019 Confirmed reviews AccorHotels

Hotel is centrally located, clean and has great breakfast. It was clear that during breakfast hours it was a little bit understaffed but the staff overall ensured great service not only during breakfast but at the reception as well. The elevator is an issue for the number of guests hotel can accommodate and the soundproofing of rooms could be improved. However, the highlight for me was the politeness of staff and their professional attitude.

Dear Mia M., We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bert Degryse General Manager

Central but small

Customer review rating 4.3/5

Charlie B. Couples - 26/09/2019 Confirmed reviews AccorHotels

We found the room airless due to not being able to open the window.Bar well run and lots of choice of beer but cognac choice poor due to low stock. Reception very helpful,but could not let us stay for 24 hours in the parking had to leave by 11 am on check out poor value as we arrived at 4 pm the previous day 21 euros.

Dear Charlie B, We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your other comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bert Degryse General Manager

Fantastic

Customer review rating 4.3/5

Paul R. Families - 24/09/2019 Confirmed reviews AccorHotels

Perfect stay - rooms clean and tidy, breakfast excellent and bar open late

Dear Paul R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bert Degryse General Manager

A great place to stay

Customer review rating 4.3/5

Pauline Couples - 17/09/2019 Confirmed reviews AccorHotels

Good location. Friendly staff. Nice room. Very good breakfast. Secure parking.

Dear Pauline V., We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bert Degryse General Manager

Bed

Customer review rating 4.3/5

M. T. Couples - 12/09/2019 Confirmed reviews AccorHotels

Bed was far too soft and pillows way too large.

Dear T. M., Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bert Degryse General Manager

A few minor problems

Customer review rating 4.3/5

Anonymous Couples - 11/09/2019 Confirmed reviews AccorHotels

Overall good, we stayed earlier this year. However the preparation of the room was lacking. The complimentary water bottle was half empty on arrival, there was no soap in the bathroom, no tissues in the tissue box and there was no stirrer for the hot drinks. All this was pointed out to reception on our departure, we managed because we came with these items.

Dear Brian F., Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bert Degryse General Manager

Great location

Customer review rating 4.3/5

Anonymous Couples - 07/09/2019 Confirmed reviews AccorHotels

A lovely friendly hotel

Dear Lorna D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bert Degryse General Manager

Excellent

Customer review rating 4.3/5

C. D. G. Solo - 03/09/2019 Confirmed reviews AccorHotels

Friendly

Correct

Customer review rating 4.3/5

Herman Families - 31/08/2019 Confirmed reviews AccorHotels

Alles was ok van reservatie tot facturatie

Overall, another great stay.

Customer review rating 4.3/5

Nick G. Couples - 27/08/2019 Confirmed reviews AccorHotels

Good room, friendly bar staff, great location. Excellent bed, superb nights sleep. Excellent breakfast, our go to hotel in Oostende. Only disappointment was your change in car park policy. Despite being told you had changed your policy at Easter, you emailed me after Easter to double check we still wanted a irking garage and made no reference to your change in policy. This needs to be better communicated as it affected our plans for the rest of our time in Oostende.

Rude personnel/Bad housekeeping

Customer review rating 4.3/5

S. Couples - 26/08/2019 Confirmed reviews AccorHotels

Hotel stuff is rude. Room wasn't ready 1 hour after official checkin time. Room was full of dust. Asking for booking one more night, I was told they are fully booked, even though on accor hotels site there was possible to book at the requested date. Overall bad experience. I'll never come again in this hotel.

Dear Tiberius S., Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept a compensation of your stay in the form of 1800 Le Club Accor Points which will be issued to your account within the next 2 days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Bert Degryse General Manager
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