Hotel - Hotel Mercure Oostende
Mercure Hotel Mercure Hotel

Hotel Mercure Oostende

4.0/5 563 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-21:30
    • Opening hours : Week-end 07:00-21:30

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Whether you choose the Standard, Superior or Privilege Rooms, all of them offer a welcoming and modern atmosphere. The rooms are equipped with air conditioning, a telephone, a laptop safe, TV, USB charge point and a fridge for your convenience.

  • 95 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,871 reviews

Our guest reviews for Hotel Mercure Oostende

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 563 reviews
James H. Couples - 05/11/2018 AccorHotels certified review
« good and bad »

Reception staff are excellent, helpful. Rooms a bit cramped, same with corridors, cleanliness average, lots of noise throughout the night in corridor, same if you want to sleep with the window open. Parking a hassle if you use the car park and bit expensive for overnight, better on the street.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James H., Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kristoffel Verdonckt General Manager

Couples - 05/11/2018 TripAdvisor review
« Good location but not so nice rooms »

This hotel has a good location for seeing town, parking is not free and a 5 minute walk from the hotel and needs a passkey and a bit of extra work.The reception staff are brilliant, very helpful and great service. The hotel is never a 4 star, rooms and access cramped, clean enough, but noisy with not much soundproofing from corridors, still not 4 star.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, We are grateful to you for taking the time to send us your review. Thank you for your kind highlight of our location. Though our rooms are soundproofed, we understand that with our location in the center of Ostend, there may still be slight noise disturbance. Guests may however, always request a room towards the back of the hotel where it is quieter. Also, while we are sorry to hear that your room and the parking amenities were not completely to your liking, we have noted your feedback. Nevertheless, we are happy to know that you received friendly and professional service from our team members. We hope to welcome you again. Best wishes, Kristoffel Verdonckt, General Manager

Anonymous Families - 02/11/2018 AccorHotels certified review
« very satisfy »

very satisfy

Fei L. Business - 20/10/2018 AccorHotels certified review
« nice place and warmly hospitality »

I and my friend arrived late midnight 1:00pm,and the sir in front desk is very nice and handle our check in very quickly. The breakfurst in the hotel is very fruitful and taste very good.

Viviane L. Couples - 15/10/2018 AccorHotels certified review
« Good location and excellent breakfast »

What impressed me the most at your hotel was the excellent breakfast and the competent and amiable staff. I was able to park my car in the hotel parking not far from the hotel itself and the room had everything that it said it did on the hotel website. Very pleased with my stay at your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Viviane L., We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristoffel Verdonckt General Manager

Anonymous Friends - 09/10/2018 AccorHotels certified review
« ibis standards under mercure logo »

ibis standards under mercure logo

D A. Couples - 01/10/2018 AccorHotels certified review
« Fair but some aspects disappointing - unlikely to return. »

Well situated for our needs as stop-off point on long European journey. But, arriving by car means trauma of parking in congested town centre to check-in then get car park key and long walk back with heavy cases. In our case, on two occasions, the car parking had been pre-arranged and we had written response from you, but it had not been reserved for us. Embarrassing for us and the receptionists, who had to find us a space to "keep the peace". The bathrooms are smaller than most Mercure bathrooms. (Not even a dish or space to put wet soap!) Not up to Mercure standards - better rebrand as basic Ibis.

Mark Business - 27/09/2018 AccorHotels certified review
« Good, but beds could be better. »

In my opinion the bed is the most important aspect of a hotel. I have stayed in multiple rooms of this hotel and more often than not I am given two single beds pushed together instead of one double bed. I do not understand the point of this. The single beds are too narrow and I can't sleep across both of them because they would separate. Also some of the beds, but not all, are way too hard. Everything else is great. The food in the restaurant is really nice, the staff are friendly, the breakfast is also good (apart from the sausages, but that's a Europe wide problem and not just in the Mercure Ostend).

Philippe Couples - 25/09/2018 AccorHotels certified review
« Disappointed in the Mercure brand »

I have stayed in Mercure hotels in other countries and I always enjoyed it. That is why I booked this hotel for a romantic weekend in Oostende. The breakfast was very nice, the location is excellent however, there were a few things that made our stay different from all other Mercure experiences. The manager at the desk was very friendly but the other staff do not seem to know how to handle the guests. The first morning, the cleaning lady just came into our room as we were still in bed. This is something that should never happen. When we went out for breakfast; the hallway was cluttered with her cleaning utilities so you had to jump over the hoover and dirty blankets. The sound isolation is also bad. We heard a couple above us making love, and several times, we heard a crying baby. Not something you want during a relaxing weekend. Last but not least, the mattress was very hard resulting in back and shoulder pain.

Henry Friends - 20/09/2018 AccorHotels certified review
« Henry »

Good staff, great breakfast, small bedrooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henry, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

Neil B. Couples - 17/09/2018 AccorHotels certified review
« Luxury in the city »

Great experience from check in to check out. Lovely luxurious hotel in the centre. Clean and tranquility awaits.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

Carol S. Couples - 12/09/2018 AccorHotels certified review
« Short break excellent location »

This is our first stay at Mercure Ostend location great but otherwise not so good I am partially disabled which was stated in the booking the lift is very small and my mobility scooter did not fit unless folded up which was a nuisance the room was very small and the balcony which was said to have a see view was a joke yes you could see the sea but it didn’t look onto the sea it looked on to a noisy town square we won’t be staying again will go back you usual hotel the Hitel Ostend where the rooms are huge and much cheaper very disappointing

Paul C. Friends - 28/08/2018 AccorHotels certified review
« Another good stay at a Mecure Hotel »

Helpful staff, nice clean hotel and a great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul C., We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristoffel Verdonckt General Manager

Stuart W. Families - 28/08/2018 AccorHotels certified review
« Ok hotel but poorly written terms and conditions »

Overall the hotel was clean and comfortable, well located, and the breakfast was good. But we Pre-paid for 2 adults and 3 kids in a family room, and we had to pay an additional 16 euros at the hotel for an extra bed. Nowhere in the booking terms and conditions did it say we would be liable for this charge. The hotel receptionist wouldn’t accept my argument and continued to rip me off for something I had already paid for. This ruined what was otherwise a pleasant experience.

G.a.y. Solo - 23/08/2018 AccorHotels certified review

It is always great to stay at your hotel. the rooms are to my satisfaction, and the chambermaids are very efficient. I also take advantage of the internet facility, it is nice to keep up with events at home.

Terry Couples - 21/08/2018 AccorHotels certified review
« Nice room and breakfast »

Room and breakfast were good. Check in and out were also good. Biggest issue is that there is only one lift for 9 floors and it is also used by staff including cleaners. This makes for long waits.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terry W., We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristoffel Verdonckt General Manager

Anonymous Couples - 19/08/2018 AccorHotels certified review
« Good room but not a hotel for a people with a car »

- lack of a place for charge and discharge the luggages - lack of parking (wich is one of the services offered) - lack of a trolley for the luggages

Colin Solo - 18/08/2018 AccorHotels certified review
« Excellent hotel »

I have stayed in this hotel often. The staff , from the people on reception to the cleaners are excellent. They actually seem to enjoy working! They are professional and courteous. The rooms are very good with excellent large beds and comfy pillows. Breakfast is also very good with helpful, professional staff. I stongly recommend this hotel which is in a central position for both the beach and town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

D. Couples - 16/08/2018 AccorHotels certified review
« Very nice stay for a perfect concert at casino »

Kind welcome, very well located and tidy room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isabelle D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

K Couples - 16/08/2018 AccorHotels certified review
« Overnight stay really good »

Had an overnight stay at the hotel. Members of staff were so helpful and cheerful. Once we worked out how to use the air conditioning we had a good night's sleep in the very comfy bed. Would recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kay S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

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