Hotel - Hotel Mercure Oostende
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Mercure Hotel

Hotel Mercure Oostende

Leopold II laan 20 
8400  Ostend
BELGIUM

409 reviews
TripAdvisor Rating Based on 409 reviews
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Check-in from 15h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 20  EUR
  • Fitness centre  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 20  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre  (Nearby)
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-21:30
    • Opening hours : Week-end 07:00-21:30

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 95 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,628 reviews

Our guest reviews for Hotel Mercure Oostende

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 409 reviews
AccorHotels certified review
Koko Business - 10/08/2017
« Very good hotel »

Trustworthy hotel in which everthing is working and there are many useful and necessary equipement. The room has a good wifi connection, a good desk with power point nearby, electric kettle to make tea and coffee, a hairdryer in th bath room. The room is clean, the staffs were efficient and the location is very good. Walkable distance from the station and a few step to the beach. I had a quiet stay without any issue.

AccorHotels certified review
Never-returning C. Families - 08/08/2017
« Bad »

We arrived on Sunday, July 30, and the staff refused to speak English or French with us. They might be Flemish separatists. Suggestion: don't put them behind the reception desk. Monday's staff was nicer. The bathroom stank like sewers; the beds were small and soft, very uncomfortable for sleeping and the room was overpriced. We could hear the guy next door snoring on one side, while the other side's occupants could easily be heard just in a normal conversation i.e. the walls were paper thin. There was no soap left in the shower. At breakfast, one of the staff, incomprehensible, barked out - Room number!!! The buffet was actually good however. Our five-day stay at the Hôtel du Park at the end of June was so much better. Rest assured, we will never, ever stay at the Mercure hotel in Ostend again.

AccorHotels certified review
Anon Couples - 07/08/2017
« Overall OK. But very small room for the price. »

Excellent buffet breakfast although extremely busy at peak times. For three days of our stay there were some very undesirable people staying at the hotel who were holding drinking sessions until the early hours.

TripAdvisor review
Couples - 07/08/2017
« Disappointment »

Dirty and torn linen, tiny rooms, towels with stains, dirty WC, loud airconditioner, empty minibar, poor bar, overall impression of old and untidy 3 star hotel The hotel craces for refurbishment and overall does not comply with Mecure brand rrquirements

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kristoffel Verdonckt General Manager

AccorHotels certified review
Oleg Couples - 05/08/2017
« disappointing experience »

Some 3 star hotels are much better: dirty cover on the bad (did not sea any cleaning for ages), ragged linen with stains, untidy sink and toilet, empty minibar, poor choice of wines in the lobby bar

AccorHotels certified review
Ĺilly Families - 04/08/2017

Room not ready until 4.10pm & had to ask twice if it was ready.

AccorHotels certified review
Alasdair F. Solo - 02/08/2017
« Very Good »

Very comfortable and extremely central to both the the city centre and tram to where we needed to go and the railway station

AccorHotels certified review
John L. Couples - 29/07/2017
« A great midweek break »

We stay here once a year. Always a good stay, good breakfast choice, comfortable rooms, Excellent customer service too. Great location.

AccorHotels certified review
Anonymous Solo - 25/07/2017
« super decent »

Was all good, really. Personnel was friendly (except for this one guy - middle aged, greyish, sort of chubby), room was clean. Didn't have time to have breakfast, but really appreciated the lunch substitute. B+/A!

AccorHotels certified review
Thecotts Friends - 24/07/2017
« Mrs »

Was slightly disappointed as booked 2 rooms as one booking a year ago and when we arrived they were on different floors.

AccorHotels certified review
Roger R. Couples - 19/07/2017
« Privilege room in Ostend »

Thank you for the upgrade to Privilege room with nice City view. However, somewhat disappointed due to: - TV did not work (no channels) - water leaking from the ceiling onto the wooden floor - curtain with holes. Front desk staff was very efficient.

AccorHotels certified review
Colin Friends - 10/07/2017
« Worth staying at if you are in Ostend »

Professional ,pleasant staff. Very clean and modern rooms with air con. Breakfast very good. Fast check in and check out excellent.

AccorHotels certified review
Paul C. Couples - 09/07/2017
« upgraded room to give us a balcony »

lovely weather hotel great location

AccorHotels certified review
Vincent P. Couples - 08/07/2017
« Nice quite room with very first class mattress quality including professional staff and beautiful breakfast »

Everything was perfect except TV (seems you have an issue with satellite as the French channels were available in extremely poor quality). Staff was first class from front office to breakfast : congratulations. I need to emphasize regarding the bed quality : high quality mattress . The room is modern , extremely clean and well maintained.

AccorHotels certified review
Saskia Couples - 28/06/2017
« Hotel with good potential, but needs improvement »

Nice room with good balcony (for which I paid extra). But bathroom was smelly due to lack of use, airco switched off every 30 minutes (not good during a heatwave) and room was a bit too small for 2 people. Desk staff should be trained never to serve another person while they are serving you. Location was excellent, parking did not work due to a mishap so we had to park in Casino carpark.

AccorHotels certified review
Daws Couples - 27/06/2017
« A good experience »

Welcoming staff. Nice clean room, a good choice of breakfast and excellent car parking.

AccorHotels certified review
Marc Friends - 26/06/2017
« Top »

Alles Super

AccorHotels certified review
John M. Couples - 26/06/2017
« the hotel is well placed »

The pemperature in the room was 24, the thermostat was in flemish, We asked at the desk to bring it down to 20°. i sweated all night and it was still 24° next morning. The matress was far too soft, I sank in it and found it difficult to turn over? We have staye in many hôtels of the group Accord, but this is the first time that I have complad

AccorHotels certified review
Mac M. Couples - 24/06/2017
« Two day break for wife! »

Hotel staff very courteous and helpfull. Aided by super weather the balcony was a real hit with my wife. The room was exceptionally clean and pleasant and the maid, Nat, was so friendly and helpful. Unfortunately it was a working visit for me but had everything I needed and given the weather the aircon and the shower were particularly welcoming.

TripAdvisor review
Couples - 21/06/2017
« Ostend Made Easy »

This Mercure has all that you would expect and at the top end of the normal Mercure standards. Only one detail - the LIFT is small and it serves 9 floors plus the basement. Often it is a long wait that is made longer by the positioning of the second control panel with very large buttons on the right hand side. They are easily sat upon or leaned against causing the lift to stop at several unnecessary floors. This happened to us three times during a one night stay. Easy to fix - take out the offending panel of extra buttons and use the normal ones on the left had side panel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristoffel Verdonckt General Manager

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