Hotel Mercure Oostende 4 stars

TripAdvisor rating 4.0/5 619 reviews
Hotel Mercure Oostende
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Hotel extras

  • Oostend Beach at 250 meters

  • In the city centre

  • Free WIFI

  • Private paid car park

  • Oostend Airport at 10 mins by car

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Hotel Mercure Oostende

Leopold II laan 20
8400
ostend
belgium

Tel: +3259707663

Fax: (+32)59808406

Contact email

Check-in from 15h00

Check out up to 11h00

  • MARIE JOSE PLEIN :   LINE 1 AND 4 MARIE JOSEPLEIN

  • By plane

    OSTEND BRUGES At 5km / 3 miles

  • By train

    OOSTENDE At 1km / 0 miles

GPS :51.230344, 2.91345

Our accommodations

Whether you choose the Standard, Superior or Privilege Rooms, all of them offer a welcoming and modern atmosphere. The rooms are equipped with air conditioning, a telephone, a laptop safe, TV, USB charge point and a fridge for your convenience.

Standard room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk(...)

Standard room with twin beds

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk(...)

Superior room with city view, 1 double bed

  • Max. number of persons: ‌2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk(...)

Standard family room with twin beds, 1 bunk bed

  • Max. number of persons: ‌5
  • Area: From 38
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk(...)

Superior room with city view, twin beds

  • Max. number of persons: ‌2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege balcony room

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

RESTAURANT

Type of cuisine: Bistro

Our restaurant offers a great selection of food in a relaxed, informal setting. For groups we can serve a buffet dinner or buffet lunch on request.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Meet up with friends, family or colleagues in our lounge bar. Our bar offers promotions throughout the year.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 40 m²

  • Maximum capacity: 25 people

  • Maximum banquet capacity: 6 people

Find out more

Our guest reviews for
Hotel Mercure Oostende

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

3,409 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

619 reviews

Super

Customer review rating 4.3/5

Philippe Couples - 10/06/2019 AccorHotels certified review

Super

another enjoyable stay

TripAdvisor rating 4.0/5

Penelope S Couples - 29/05/2019 TripAdvisor review

this hotel is handy for the town and seaside. good sized rooms, and clean. train station not too far away for trips to brussels, bruges etc. private parking garage (paying) around the corner. have to reserve a table to eat in the evening, small menu but food was well cooked and presented. we have stayed before and will probably stay again. Visit Ostend, there are plenty of events here

Dear Penelope, Thank you for your valuable feedback. It is always a pleasure to welcome returning guests, and we are glad that you had another pleasant stay with us. We really appreciate your positive feedback regarding our location as well as our bar and bistro. As you kindly noted, there is always something to do around Ostend. We look forward to having you return once again. Best regards, Kristoffel Verdonckt, General Manager

an excellent relaxing stay

Customer review rating 4.3/5

P S. Couples - 27/05/2019 AccorHotels certified review

on arrival, a quick efficient and friendly lady to check us in. prior requests were actioned with no problem. we ate dinner at the hotel, it has to be reserved in advance. the room and bathroom were clean and tidy

Dear Penelope, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bert Degryse General Manager

ok

Customer review rating 4.3/5

Geert Couples - 23/05/2019 AccorHotels certified review

Efficient

Very good as usual

Customer review rating 4.3/5

Graham Y. Solo - 19/05/2019 AccorHotels certified review

I always enjoy staying at this hotel. Excellent service and very conveniently situated

Dear Graham Y., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

relaxing

Customer review rating 4.3/5

Jjsc Couples - 16/05/2019 AccorHotels certified review

it is a relaxing Hotel with a nice breakfast

One night as a rest

Customer review rating 4.3/5

Gg O. T. M. Couples - 11/05/2019 AccorHotels certified review

people welcomed us and are very efficient

Satisfactory stay

Customer review rating 4.3/5

Misseyjulie Couples - 09/05/2019 AccorHotels certified review

No problems during our stay...

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General manager

Satisfied.

Customer review rating 4.3/5

Sjo Solo - 08/05/2019 AccorHotels certified review

Pleasant.

Good except for one thing.

Customer review rating 4.3/5

Sue Couples - 28/04/2019 AccorHotels certified review

The staff was friendly and helpful. The room was clean and the bathroom very small. I was very disappointed with the view from the balcony (as there wasn't one). As it was a Privilege Balcony room I had expected more as the description "Breathe in the fresh sea air and take in the view from your private balcony". Perhaps this should be changed.

Well placed hotel for getting around Ostend

Customer review rating 4.3/5

From B. Families - 25/04/2019 AccorHotels certified review

The hotel was well situated with clean rooms. The lifts were a problem as only one small lift for the front of the hotel which was used not only by guests but by all the chamber staff too. A lot of time waiting for the lift.

Ideal hotel for exploring the Belgium coast

Customer review rating 4.3/5

Colin Friends - 22/04/2019 AccorHotels certified review

I have stayed in this hotel many times before including when it was the Ramada. It is a good hotel although i would say that the standard is more Ibis than Mercure. The beds were excellent and I had a good night's sleep. The rooms are small, but adequate with air conditioning. The room I stayed in had a window facing a wall which I think is the same for all rooms beginning with a 2. The breakfast was good. The staff were courteous, pleasant and professional, but on this occasion I felt there was an element of stress in the majority of staff for some reason. This did reduce my enjoyment.

Dear Colin L., We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristoffel Verdonckt General Manager

Fair

Customer review rating 4.3/5

Dirk Friends - 08/04/2019 AccorHotels certified review

Utilitarian stay.

Dear Dirk, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

AGREABLE

Customer review rating 4.3/5

O. Families - 04/04/2019 AccorHotels certified review

AGREABLE

in the city center / great hotel

TripAdvisor rating 4.0/5

troeliehans Couples - 04/04/2019 TripAdvisor review

next to a public parking garage. with shops and restaurants only 50 meters away. view on the casino (next to the sea). you can have a drink at the bar, or eat in the restaurant. at the information desk where you check in, you'll find very helpful staff

Dear Guest, Thank you for taking the time to share your opinion with us. It is very rewarding to know that you were satisfied with our hotel. We appreciate your kind words about our team members. The entire team look forward to seeing you on your next visit. Warm regards, Kristoffel Verdonckt, General Manager

Relaxing stay in Ostend

Customer review rating 4.3/5

Elizabeth M. Couples - 03/04/2019 AccorHotels certified review

A pleasant stay with an excellent breakfast and helpful staff.

Dear Elizabeth, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

Another visit

TripAdvisor rating 4.0/5

Passenger63559869669 Solo travel - 02/04/2019 TripAdvisor review

As always - an enjoyable stay. Staff very helpful and pleasant. Room ideal for my needs. Location is a plus for this Hotel, which is why I always stay here when in Ostend. If the bar stocked Chimay Blue, amongst it's beers..would be almost perfect !

Dear Guest, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us and that the room met your expectations. Thank you for appreciating our team and our location. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. Our location is one of the things we are very proud of about our hotel. We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer. Regarding the bar, we have taken a note of your remark. We hope that the rest of the facilities were to your satisfaction. We hope to welcome you back. Best wishes, Kristoffel Verdonckt, General Manager

Good

Customer review rating 4.3/5

Anonymous Solo - 01/04/2019 AccorHotels certified review

Good visit, as always. Everything was fine.

Dear Vincent, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

Excellent break

Customer review rating 4.3/5

Andrew S. Couples - 19/03/2019 AccorHotels certified review

I was very satisfied with this visit: the room was spacious and modern, the very large bed extremely comfortable, and the breakfast was superb with one of the widest selections of food I have encountered in a hotel breakfast. There was secure parking nearby, which is always important in a town centre. I would be very pleased to stay at this central hotel again.

Dear Andrew S., We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristoffel Verdonckt General Manager
Customer review rating 4.3/5

Paul W. Business - 16/03/2019 AccorHotels certified review

Ok. Not great. No parking as advertised, was told the restaurant was busy and we’d have to book when it was empty. Also, terrible view from room window. But! I asked for a room next to the lift and that’s what I got

Dear Paul W., Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kristoffel Verdonckt General Manager
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