Hotel - Hotel Mercure Oostende
Mercure Hotel Mercure Hotel

Hotel Mercure Oostende

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4.0/5 446 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 85.00 EUR Non member rate
From 76.50 EUR Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 20  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 20  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre  (Nearby)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-21:30
    • Opening hours : Week-end 07:00-21:30

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 95 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,971 reviews

Our guest reviews for Hotel Mercure Oostende

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 446 reviews
AccorHotels certified review
Dickson Couples - 04/12/2017
« Good place for weekend stay »

Good place stay with easy road links to Bruges and France

AccorHotels certified review
Ailsa Couples - 26/11/2017
« Great location and breakfast »

We stayed 1 night only. We were glad to get a quiet room with a nice view. The hotel is recently renovated. Nice arrangement with the private parking. Very deliciuos breakfast and great location. The beds were not so great but this is personal taste. We had a drink at night in the bar. For a couple alone is not so pleasant to seat in a bar with older people drinking non-stop (British tourists) but again this is personal taste. The bathroom is very small and the hari dryier was not clean, a lot of dust on it. The room was ok qua cleanness.

AccorHotels certified review
Stephen B. Business - 22/11/2017
« reasonable reliable »

All good, but cigarette ash in room cleaned on 2nd morning.

AccorHotels certified review
Thomas G. Couples - 14/11/2017
« Short stay but excellent service. »

We enjoyed a large room, very comfortable. The Gin/tonic cocktails are a specialty we recommend! The hotel resides just beside the concert hall we were visiting, and... we even met the artists in the hotel afterwards! So lots of good souvenirs...

TripAdvisor review
Business - 09/11/2017
« worst stay after 26 years of visiting »

I have visited this hotel for the past 26 years and I have seen it change namaes 5 times . I have been visiting 5 - 6 times a year , and everytime i stayed it was first rate , always staying on the fifth floor front balcony room , but this time the room I was in was sub standard very small and very smelly of sewers and when this was pointed out to the desk staff they told me that it was due to the weather . BUT STILL I SLEPT IN A SMELLY UNCLEAN ROOM AND PAID THE FULL PRICE . THE BREAKFAST AS USUAL WAS GREAT AND THE BREAKFAST STAFF WONDERFUL .

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kristoffel Verdonckt General Manager

AccorHotels certified review
Peter T. Business - 06/11/2017
« very expensive smelly room »

I have been staying at this hotel for 26 years even when it had different names and always had a great experience , this weekend 4th November 2017 I paid for the room with a balcony which costed £188 and received a room that was so small , tv not working , not cleaned , and it smelled of sewers . my wife had great difficulty sleeping with this smell . Room service was very slow and the evening receptionist could not understand me. After 26 years I'm thinking of looking for another hotel ....I wasn't even offered a complimentary drink. Mo on reception was very as always through the years and your breakfast staff . Very disappointed in the rest .

AccorHotels certified review
Tax Y. Families - 06/11/2017

Excellent service, perfect location, great breakfast

AccorHotels certified review
Dirk Couples - 01/11/2017
« Pleasant stay at Oostende »

We stayed for a long weekend in a privilege room with balcony. The staff was very friendly and help full. Room was spotless clean. And breakfast until 11h catered for everyone’s taste.

AccorHotels certified review
Anne Solo - 29/10/2017
« Always a pleasurable stay »

This was my first stay in Mercure Oostende. The experience was enjoyable like in every Mercure until now. The staff is friendly, breakfast is excellent and rooms are spacious and comfortable.

AccorHotels certified review
Anonymous Couples - 28/10/2017
« Good hotel »

Good hotel with a central location. Staff was polite. The breakfast buffet is great with options for lactose free and gluten free.

TripAdvisor review
Couples - 05/10/2017
« Ok »

The superior room was not superior at all...it was very small, the same for the bathroom. The bed was as hard as stone. Personel was friendly and breakfast very good which should be for 20 euro/ person.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kristoffel Verdonckt General Manager

AccorHotels certified review
Mi Friends - 02/10/2017

Kamer was heel OK

AccorHotels certified review
Ellendb Couples - 27/09/2017
« Friendly staff, nice rooms, perfect location, full breakfast »

Breakfast: everything present: Granola, Yoghurt, Fresh Fruit, Juices, Bread (dark and white), Toast, croissants, pancakes, Eggs, Beans Sausages, .... Extensive the assortment, ..... Staff: friendly staff Bagage service: well organized (with receipt) Rooms: Clean (except for the suction system above the bath/shower), all comfort present, but a little small. Very little room behind the bed Location: see and promenade are only 1 min walk away, city centre: 2 min, Tram: 2 min, .... it's ideal!

AccorHotels certified review
Anonymous Business - 21/09/2017
« Prima hotel »

Alles was prima berzorgd

AccorHotels certified review
Andre Couples - 18/09/2017
« prima »

prima

AccorHotels certified review
Fanny Business - 16/09/2017

Excellent

AccorHotels certified review
Robin Couples - 11/09/2017
« Good hotel in good location »

Check in was efficient and friendly, room not large but comfortable and well equipped. Good breakfast selection, served until 11 am. Car parking in nearby Casino car park expensive at 22 euros per 24 hours.

AccorHotels certified review
Daniel R. Couples - 06/09/2017
« Very handy location »

Nicely located in the centre of town. Friendly staff. Only issue was that we got charged for breakfast when we didn't request it/eat breakfast. Unfortunately I hadn't checked my emails and saw the Fast check-out invoice so it wasn't until later in the day that I realised the mistake.

TripAdvisor review
Solo travel - 06/09/2017
« Convenient place in Oostende »

First time in this hotel, it was a great choice, warm welcome, small but good room with a nice terrace, the weather cooperating. Simple but complete breakfast buffet. also had dinner one evening, it was good. Hotel also provides private parking (at a cost). Will return!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean, We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristoffel Verdonckt General Manager

AccorHotels certified review
Jean O. Solo - 02/09/2017
« Good place to stay in Oostende, Belgium »

Good location, this hotel looks pretty new or just redone. Very well maintained with good breakfast buffet. Had a room with a terrace and with the weather cooperating it was great. Meals are simple if one doesn't want to venture outside.

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