Hotel - Hotel Mercure Oostende
Mercure Hotel Mercure Hotel

Hotel Mercure Oostende

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4.0/5 427 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 20  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 20  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre  (Nearby)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-21:30
    • Opening hours : Week-end 07:00-21:30

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 95 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,813 reviews

Our guest reviews for Hotel Mercure Oostende

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 427 reviews
TripAdvisor review
Couples - 05/10/2017
« Ok »

The superior room was not superior at all...it was very small, the same for the bathroom. The bed was as hard as stone. Personel was friendly and breakfast very good which should be for 20 euro/ person.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kristoffel Verdonckt General Manager

AccorHotels certified review
Mi Friends - 02/10/2017

Kamer was heel OK

AccorHotels certified review
Ellendb Couples - 27/09/2017
« Friendly staff, nice rooms, perfect location, full breakfast »

Breakfast: everything present: Granola, Yoghurt, Fresh Fruit, Juices, Bread (dark and white), Toast, croissants, pancakes, Eggs, Beans Sausages, .... Extensive the assortment, ..... Staff: friendly staff Bagage service: well organized (with receipt) Rooms: Clean (except for the suction system above the bath/shower), all comfort present, but a little small. Very little room behind the bed Location: see and promenade are only 1 min walk away, city centre: 2 min, Tram: 2 min, .... it's ideal!

AccorHotels certified review
Anonymous Business - 21/09/2017
« Prima hotel »

Alles was prima berzorgd

AccorHotels certified review
Andre Couples - 18/09/2017
« prima »

prima

AccorHotels certified review
Fanny Business - 16/09/2017

Excellent

AccorHotels certified review
Robin Couples - 11/09/2017
« Good hotel in good location »

Check in was efficient and friendly, room not large but comfortable and well equipped. Good breakfast selection, served until 11 am. Car parking in nearby Casino car park expensive at 22 euros per 24 hours.

AccorHotels certified review
Daniel R. Couples - 06/09/2017
« Very handy location »

Nicely located in the centre of town. Friendly staff. Only issue was that we got charged for breakfast when we didn't request it/eat breakfast. Unfortunately I hadn't checked my emails and saw the Fast check-out invoice so it wasn't until later in the day that I realised the mistake.

TripAdvisor review
Solo travel - 06/09/2017
« Convenient place in Oostende »

First time in this hotel, it was a great choice, warm welcome, small but good room with a nice terrace, the weather cooperating. Simple but complete breakfast buffet. also had dinner one evening, it was good. Hotel also provides private parking (at a cost). Will return!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean, We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristoffel Verdonckt General Manager

AccorHotels certified review
Jean O. Solo - 02/09/2017
« Good place to stay in Oostende, Belgium »

Good location, this hotel looks pretty new or just redone. Very well maintained with good breakfast buffet. Had a room with a terrace and with the weather cooperating it was great. Meals are simple if one doesn't want to venture outside.

AccorHotels certified review
Frans Couples - 28/08/2017

Alles was top

AccorHotels certified review
Koko Business - 10/08/2017
« Very good hotel »

Trustworthy hotel in which everthing is working and there are many useful and necessary equipement. The room has a good wifi connection, a good desk with power point nearby, electric kettle to make tea and coffee, a hairdryer in th bath room. The room is clean, the staffs were efficient and the location is very good. Walkable distance from the station and a few step to the beach. I had a quiet stay without any issue.

AccorHotels certified review
Never-returning C. Families - 08/08/2017
« Bad »

We arrived on Sunday, July 30, and the staff refused to speak English or French with us. They might be Flemish separatists. Suggestion: don't put them behind the reception desk. Monday's staff was nicer. The bathroom stank like sewers; the beds were small and soft, very uncomfortable for sleeping and the room was overpriced. We could hear the guy next door snoring on one side, while the other side's occupants could easily be heard just in a normal conversation i.e. the walls were paper thin. There was no soap left in the shower. At breakfast, one of the staff, incomprehensible, barked out - Room number!!! The buffet was actually good however. Our five-day stay at the Hôtel du Park at the end of June was so much better. Rest assured, we will never, ever stay at the Mercure hotel in Ostend again.

AccorHotels certified review
Anon Couples - 07/08/2017
« Overall OK. But very small room for the price. »

Excellent buffet breakfast although extremely busy at peak times. For three days of our stay there were some very undesirable people staying at the hotel who were holding drinking sessions until the early hours.

TripAdvisor review
 - 07/08/2017
« Disappointment »

Dirty and torn linen, tiny rooms, towels with stains, dirty WC, loud airconditioner, empty minibar, poor bar, overall impression of old and untidy 3 star hotel The hotel craces for refurbishment and overall does not comply with Mecure brand rrquirements

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kristoffel Verdonckt General Manager

AccorHotels certified review
O. Couples - 05/08/2017
« disappointing experience »

Some 3 star hotels are much better: dirty cover on the bad (did not sea any cleaning for ages), ragged linen with stains, untidy sink and toilet, empty minibar, poor choice of wines in the lobby bar

AccorHotels certified review
Ĺilly Families - 04/08/2017

Room not ready until 4.10pm & had to ask twice if it was ready.

AccorHotels certified review
Alasdair F. Solo - 02/08/2017
« Very Good »

Very comfortable and extremely central to both the the city centre and tram to where we needed to go and the railway station

AccorHotels certified review
John L. Couples - 29/07/2017
« A great midweek break »

We stay here once a year. Always a good stay, good breakfast choice, comfortable rooms, Excellent customer service too. Great location.

AccorHotels certified review
Anonymous Solo - 25/07/2017
« super decent »

Was all good, really. Personnel was friendly (except for this one guy - middle aged, greyish, sort of chubby), room was clean. Didn't have time to have breakfast, but really appreciated the lunch substitute. B+/A!

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