Hotel - Hotel Mercure Oostende
Mercure Hotel Mercure Hotel

Hotel Mercure Oostende

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4.0/5 472 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre  (Nearby)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-21:30
    • Opening hours : Week-end 07:00-21:30

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Whether you choose the Standard, Superior or Privilege Rooms, all of them offer a welcoming and modern atmosphere. The rooms are equipped with air conditioning, a telephone, a laptop safe, TV, USB charge point and a fridge for your convenience.

  • 95 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,320 reviews

Our guest reviews for Hotel Mercure Oostende

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 472 reviews
TripAdvisor review
Solo travel - 19/04/2018
« Convenient Location »

Second time in this hotel. Small room very clean but need bed replacement. Reasonable buffet breakfast. Need to request dinner before 5 pm for dining after 6:30 pm, more than sufficient for light dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean, Thank you for taking time to share a positive review. We are glad to know that you had a wonderful stay at Hotel Mercure Oostende. It is such a pleasure to welcome our returning guest. As you have mentioned, we are indeed located in one of the best places in the city. We are happy that you enjoyed the location. Thank you for complimenting the room, the breakfast, and the food. It is nice to know that you enjoyed the breakfast and found it value money. We have taken note of your comment regarding the bed quality. We have passed your suggestion to the relevant department and hope to bring the improvements in the near future. We look forward to welcoming you again. All the best. Kristoffel Verdonckt, General manager

AccorHotels certified review
Dr P. H. Couples - 18/04/2018
« Poor the privilege room faced a fire escape and was small »

Not very good. The room upgrade was anything but. Small triangular room facing a fire escape felt like a prison

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick H., Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kristoffel Verdonckt General Manager

AccorHotels certified review
Anonymous Business - 16/04/2018
« great »

very nice

AccorHotels certified review
Anonymous Families - 11/04/2018
« Nice little hotel »

Friendly staff, undefined smell in rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

AccorHotels certified review
Liz M. Couples - 04/04/2018
« Ostend break »

Very nice stay. Central location. Helpful staff and excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liz, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

AccorHotels certified review
Nick G. Couples - 03/04/2018
« Great stay, already booked again! »

Excellent. Great room, friendly service. Perfect location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

AccorHotels certified review
J. Business - 30/03/2018
« Small executive rooms! »

Expected a larger room since upgraided my room from standard! Breakfast was excellent. Reception too but room was a let down...

AccorHotels certified review
Peter Business - 30/03/2018
« Excellent, as usual »

Excellent, as usual. Always stay at this hotel when going to Ostend for work

AccorHotels certified review
Jean L. D. Solo - 26/03/2018
« Great stop over in ostend »

Nice new hotel, friendly staff, super rooms and great breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean-Luc, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

AccorHotels certified review
Matt R. Business - 23/03/2018
« Ok for business trip, small bed »

I booked room just for me but instead get two small beds. Beds are pushed together but the crack in between is too big for that to be useful. Room had strange odor, like someone was smoking in this room before or in a room nearby. Half shower door thing not good, water goes everywhere. It’s quite a waste of towels. Breakfast is ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew R., Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kristoffel Verdonckt General Manager

AccorHotels certified review
Anonymous Business - 22/03/2018

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lloyd David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

AccorHotels certified review
Nathalie Solo - 21/03/2018
« Nice hotel and good location in the city but some improvements are needed »

Welcoming and nice staff, appreciated central location, but small room, nothing in mini-bar, no documentation in the room of offered services (room service/restaurant menu/time for breakfast/time for check-out...). Cleaning was not perfect: pair of panties from previous customers found in the shelves and some hair in the shower. Toiletry products could also be more diversified for this category of hotels (body lotion?)

AccorHotels certified review
Anonymous Business - 19/03/2018
« It was good. »

Good experience, which started with a warm welcome upon check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Herman, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

AccorHotels certified review
Frederic Families - 14/03/2018
« Week-end at Ostende »

Weekend at the Belgian see side with our teenagers. We booked 2 rooms and got chance to have them next to each other. In addition to my member status, we got promoted to privilege room. All from the check in till the check out was made to satisfy us. Great thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frederic, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

AccorHotels certified review
Jeffrey B. Couples - 12/03/2018
« What I expected »

I stay at Accor hotels fairly often because I know that I will get a comfortable and friendly hotel. i was not disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

AccorHotels certified review
Vincent J. Couples - 05/03/2018
« good in every way »

clean and comfortable hotel - friendly staff - big beakfast buffet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vincent, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

AccorHotels certified review
Andreas Business - 02/03/2018
« Good location »

Very comfortable, good breakfast, quiet, close to the sea, parking well organized in a basement garage close by.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

TripAdvisor review
Friends getaway - 09/02/2018
« 1 night in Ostend »

Nice room with large bed, curtains blinded the room very well, large enough bathroom. Professional, friendly staff and huge breakfast; no queing for check in or check out. in short had a perfect stay there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for positively reviewing your stay at Mercure Oostende Hotel. We welcome your appreciation for the comfort of your room and for the amenities provided. We are delighted that you managed to indulge in our delicious, hot and cold breakfast buffet with healthier alternatives. The whole team look forward to seeing you in future. My very best wishes, Kristoffel Verdonckt, General manager

AccorHotels certified review
Peter Business - 28/01/2018
« excellent »

as usual, excellent. Nice climatized rooms. Good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

AccorHotels certified review
Jens Couples - 12/01/2018

+ breakfast + check-in was fast and smooth - noise from adjescant rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jens, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

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