Hotel - Sofitel Kuala Lumpur Damansara
Sofitel Hotel Sofitel Hotel

Sofitel Kuala Lumpur Damansara Hotel

4.0/5 390 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine
  • Porter
  • Concierge
  • Room for hearing impaired guests

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Boules/petanque  (Nearby)

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Discover the true definition of 5-star luxury in our spacious and elegant rooms. Timeless design blends French sophistication and Malaysian tradition, creating a serene setting for rest and relaxation at the heart of Damansara City.Plush furnishings, including a chaise longue and the iconic Sofitel MyBed, invite you to put your feet up and enjoy all the modern amenities. The large bathroom provides plenty of room for luxuriating with our exclusive French toiletries.

  • 312 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,527 reviews

Our guest reviews for Sofitel Kuala Lumpur Damansara

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 390 reviews
Timothy T. Couples - 13/11/2018 AccorHotels certified review
« Excellent »

Topnotch

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy T., Thank you for your comments. We have some issues that have to be resolved regarding your recent stay with us. With the aim of resolving these issues you be able to provide us a copy of your passport please ? Best Regards, Vincent Berry Guest Experience

Shamaine O. Solo - 13/11/2018 AccorHotels certified review
« cosy and comfortable staycation »

upon check in, i was informed that i was guest of the day and got an upgrade to a junior suite and give club floor access. Farahin who checked me in was lovely. Great pastries! When I checked out i noticed the bath salts hadn't been replaced from the previous guest. Also, worthwhile to have a non seafood sambal for the nasi lemak. Other than that- ACE STAY!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shamaine O., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team and with Farah. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back with us very soon. Best Regards, Vincent Berry Guest Experience

Queenie W. Families - 13/11/2018 AccorHotels certified review
« A great modern hotel we ever stay »

We like all the new design of the room, very sweet condition. Pool facilities are great. Staff were been nice and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meng-Cheng C., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback.I am glad that you enjoyed our facilities and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Vincent Berry Guest Experience

Karel V. Couples - 13/11/2018 AccorHotels certified review
« wonderful honeymoon stay »

We were warmly greeted upon arrival. Check-in went very smoothly and all facilities at the hotel were well explained. The room was set up with a beautiful honeymoon bed. The breakfast on the ground floor as well as in the club lounge was very nice. All staff were very helpful and served us with a smile. The only thing that could be improved would be the housekeeping of the room. The rose petals were left on the desk during the whole stay and even though we finished the fruit, they left the peels on the table even after cleaning. We look forward to staying at the hotel again in the future. I would like to help all the staff to make our stay so memorable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karel V., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is a pleasure to hear that you enjoyed your honeymoon stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also report your highlights to our housekeeping team with the aim of avoiding any further occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Vincent Berry Guest Experience

Andrea K. Friends - 13/11/2018 AccorHotels certified review
« Lovely new hotel, with very friendly, helpful staff »

Everyone was extremely helpful, rooms very nice and good facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea K., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Vincent Berry Guest Experience

Angeline Families - 12/11/2018 AccorHotels certified review
« Good experience! »

It’s nicely renovated! Very comfy and good for family stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yen Ting L., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. And I am glad you enjoyed our brand new facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Vincent Berry Guest Experience

Hunter R. Business - 12/11/2018 AccorHotels certified review
« Lots of hands but not doing the things needed »

It seems there is some great staff however there seems to be some big holes in the understanding of service. Bonjour and hello may i help you is all good to say but is there a shower in the Executive lounge? Yes says one and no says 2 others? Look the reality is i got a lovely room with ok breakfast, very lovely attention to be allowed to stay up in the EL with my Boss from Germany who was about to take 3 planes to Germany so its lovely thanks. However the 18 to 25 minutes waiting for a flat white or a capachino at breakfast when there was 11 staff running around and 38 guests in the room this is just showing the organized Chaos!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hunter R., Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. We appreciate you taking the time to share your comment about your recent stay with us. I am sorry to hear that you get inaccurate information by our staff and that you waited for more than 20 minutes to get your cappuccino delivered. I can assure you that it doesn't reflect our standards of service and what we strive to achieve every day. Once again thank you for bringing these points to my attention, I will definitely look into it and take the appropriate actions. We sincerely hope that you will give us the chance to welcome you again for a real Sofitel experience Best Regards, Vincent Berry Guest Experience

Morgan Business - 12/11/2018 AccorHotels certified review
« INCREDIBLE! »

Staff, service, rooms, bedding, food and location is world class and the attention to detail in every area of the hotel is just incredible. I can’t recommend Sofitel KL enough and look forward to returning again soon. Thank you again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Morgan L., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Vincent Berry Guest Experience

O. Families - 12/11/2018 AccorHotels certified review
« Underwhelmed »

Customer service was not up to standard for a luxury hotel like Sofitel. Check in was not ‘welcoming’ nor was the front desk willing to brief a customer thoroughly on the stay and facilities. Housekeeping was slow and not accurate in fulfilling requests. A kettle in the room was placed without the heating base. A price tag sticker was spotted in the clean bath tub. Coffee machine dispenses dirty water on its first serve. Was most horrified when housekeeping asked us to ‘search’ for the kettle heating base & power ourselves when we insisted we couldn’t find it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear May Wan Melinda O., Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. We appreciate you taking the time to share your comment about your recent stay with us. I am sorry to hear that you felt let down by our front office and housekeeping team and especially about the way they answer your request. I can assure you that it doesn't reflect our standards of service and what we strive to achieve every day. Once again thank you for bringing these points to my attention, I will definitely look into it and take the appropriate actions. We sincerely hope that you will give us the chance to welcome you again for a real Sofitel experience Best Regards, Vincent Berry Guest Experience

Gin Business - 12/11/2018 AccorHotels certified review
« Luxurious stay for business traveller »

Luxurious is how I will describe my stay. The room amenities are of high quality. But there are area for improvements. After my counter check-in, I was instructed to wait at the lobby area for a room. I was served a welcome drink so I assume they still remember I am waiting for a room. However after waiting for close to 45 mins, I ended up approach the staff at the counter again. Immediately, I was issued a room. For the toiletries, I was looking for a men shaver but there isn't any. During the breakfast, the placement of the lid is above the hot lamp and I got burnt at my knuckles. I know there is a warning but usually people won't notice since they are focus on the food choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gin Dee P., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. However, I am sorry to hear about the average experience you encountered during the check-in, as well as the placement of the lid, I will share your comments with our team and try to find appropriate solutions to avoid further occurrence. Thank you again for sharing your experience, and we hope to welcome you with us again very soon. Best Regards, Vincent Berry Guest Experience

Mohammad A. I. Business - 12/11/2018 AccorHotels certified review
« I am satisfied with the services rendered by the hotel and its staff. »

Staying at Sofitel Hotel was rewarding. Breakfast was really good, I got full cooperation and friendly gesture from all the front-desk members and other staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad Anowarul I., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Vincent Berry Guest Experience

Crs Business - 12/11/2018 AccorHotels certified review
« Luxurious experience at a reasonable price »

A truly 5-star experience at an affordable price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yik Kan L., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. And I am glad that you defined your stay with us as a truly 5 star experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Vincent Berry Guest Experience

Anonymous Business - 12/11/2018 AccorHotels certified review
« Wrong Spelling of Name on Invoice »

wrong spelling of my name on invoice (big differences with my name on IC)but did not rectify immediately but to let me sign on the invoice with wrong name instead. How am i knowing i am not signing on the other person invoice?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jing Xing T., Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. We appreciate you taking the time to share your comment about your recent stay with us. I am sorry to hear that our ambassador did not ask you to verify the name written on the invoice before signature. I can assure you that it doesn't reflect our standards of service and what we strive to achieve every day. Once again thank you for bringing these points to my attention, I will definitely look into it and take the appropriate actions. We sincerely hope that you will give us the chance to welcome you again for a real Sofitel experience Best Regards, Vincent Berry Guest Experience

Anonymous Couples - 11/11/2018 AccorHotels certified review
« Great hotel, quiet area »

As always staying at Sofitel Damansara is lovely with staff always trying their best to accommodate our requests. The mall adjacent to it can still be a bit too quiet and at a late our it look quite long for someone to come to the room to check our toilet door which was making a strange noise. But they fixed it quickly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steffi T., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I am sorry to hear that our engineering team took some time to accommodate your request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Vincent Berry Guest Experience

Pensri S. Business - 10/11/2018 AccorHotels certified review
« Very bad experiences »

I checked in and got the room with very bad smell and the wall looked like unfinished renovation work. I came down to front desk to ask for new room - no response. I went back to the room and called - no response. Almost 4 hrs passed I came some to front desk again and asked to see a manager. Not a single work to apologize.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pensri S., Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. We appreciate you taking the time to share your comment about your recent stay with us. I am sorry to hear that your room was not in an optimum condition and that I didn't get the chance to meet you to present my apology. I can assure you that it doesn't reflect our standards of service and what we strive to achieve every day. Once again thank you for bringing these points to my attention, I will definitely look into it and take the appropriate actions. We sincerely hope that you will give us the chance to welcome you again for a real Sofitel experience Best Regards, Vincent Berry Guest Experience

Pieter Solo - 10/11/2018 AccorHotels certified review
« Great stay, bit remote location »

I've stayed 4 nights in this Sofitel. The pampering was first rate. Excellent value, highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pieter L., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Vincent Berry Guest Experience

Thong Business - 10/11/2018 AccorHotels certified review
« Superb hospitality »

Staff are friendly, alert n helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nur Rita Qhaliesya Thong A., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Vincent Berry Guest Experience

Dheepa S. Families - 09/11/2018 AccorHotels certified review
« Expected more from a premium hotel. »

I have stayed at Sofitel Damansara sometime earlier this year and had a great time. The hotel was clean and my family and I had a comfortable stay. Service was great too. I was really excited to return on this trip. The kids were looking forward too. However my experience this time was less than enjoyable due to a few factors. 1) the first room that we were checked into was leaking... complained 3 times and was finally given a change of room. 2) on the way to the room, the butler who helped us with our bags hit my daughter’s leg and it was bleeding profusely. She was in a lot of pain. 3) breakfast was not delivered. Although I put the card outside the door at 8.45pm the day before (it was mentioned that I had to place it outside my door before 3am). 4) I waited. It didn’t arrive. So I called the room service department and they said that they will come to pick the order card up. And our food would arrive in 45 minutes. I waited in the room while the kids went down. They never came. I expect more from your hotel as it is known for its international standards. I don’t think I would want to return after having such a bad experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dheepa S., Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. We appreciate you taking the time to share your comment about your recent stay with us. I am sorry to hear that you first room was leaking and about the fact that we failed to deliver your breakfast. I am also very saddened to hear that our concierge hurt your daughter. I can assure you that it doesn't reflect our standards of service and what we strive to achieve every day. Once again thank you for bringing these points to my attention, I will definitely look into it and take the appropriate actions to avoid any further occurrence. We sincerely hope that you will give us the chance to welcome you again for a real Sofitel experience Best Regards, Vincent Berry Guest Experience

Izan Business - 09/11/2018 AccorHotels certified review

Clean room and nice food. Hope u will serve more healthy and low calories food in yr menus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Izan S., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I take note of the points you have mentioned and I will share this with the culinary team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Vincent Berry Guest Experience

David W. Business - 08/11/2018 AccorHotels certified review
« Comfortable stay, need some improvements »

Love the comfort in the room and buffet spread for breakfast and dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kok Yen W., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Vincent Berry Guest Experience

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