Hotel - Sofitel Kuala Lumpur Damansara
Sofitel Hotel Sofitel Hotel

Sofitel Kuala Lumpur Damansara Hotel

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4.0/5 146 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Discover the true definition of 5-star luxury in our spacious and elegant rooms. Timeless design blends French sophistication and Malaysian tradition, creating a serene setting for rest and relaxation at the heart of Damansara City.Plush furnishings, including a chaise longue and the iconic Sofitel MyBed, invite you to put your feet up and enjoy all the modern amenities. The large bathroom provides plenty of room for luxuriating with our exclusive French toiletries.

  • 312 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 473 reviews

Our guest reviews for Sofitel Kuala Lumpur Damansara

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 146 reviews
AccorHotels certified review
Anonymous Business - 12/02/2018
« Pleasant stay »

Room is big, items feel premium, except for pillows which were quite flat. Surrounding environment of hotel feels safe and quiet, but also means boring with nothing much around to offer (eg. shopping, massage, nightlife, etc). Overall, for a good night rest, I score the hotel very high, except for pillows.

AccorHotels certified review
Nava Business - 12/02/2018
« Modern, classic luxury »

Friendly staff - luxury rooms - awesome food - good restaurants and shopping mall nearby

AccorHotels certified review
Anonymous Business - 12/02/2018

Bad service to solve the problem, our phone bell is keep ringing at midnight, after report to the frontdesk, there is nobody to give the feedback, and nobody come to solve the problem.

AccorHotels certified review
Marietta N. Business - 11/02/2018
« Underwhelming experience »

This hotel is close to my office & I brought senior management to stay here for meetings last week. It was disappointing for a number of reasons. It advertises a spa- there was no evidence of anyone having been in the spa since opening We went to the restaurant on the 3rd floor & after waiting for 10 minutes at the door to be seen to , gave up & went outside for food 2nd night I ordered room service & waited 1.5 hrs for it to discover it had been sen to the wrong room- so waited another 30 minutes for it to arrive. The meal may have been okay when it left the kitchen , but was sub standard by the time it reached my room I like the room & space - but no turn down service while i was there First visit 2 weeks ago my car was very late collecting me to go to the airport. Driver had to rush in order to avoid me missing my flight which was very disturbing [cost was waived however] The car used for airport transfer is not great - I will upgrade next time to see improvement , but my finance director was not happy as there was no WiFi available as she normally got from Hilton & I'd persuaded her to try Sofitel. I asked to join loyalty program on 1st visit but still did not receive any thing - so not sure yet if its been done.

AccorHotels certified review
Carolyn L. Business - 11/02/2018
« Finally a welcoming experience »

This trip is a business trip to start with. I have always been Shangri-la's platinum member and also Hilton's Diamond membership and still are both at that level. I've just gotten up to Platinum with Accor last year, I'm not sure if Accor Franchises it out too much without controlling the standard of training? I'm unsure but there's a huge difference between Shangri-la group & Hilton versus Accor group. I've always stayed with Double Tree or Traders/Jen Hotel's group - the welcoming is always AMAZING. However, for Accor Group - i think the similar experience with Shang & Hilton's group, only comes at Sofitel's level. Your staff at the Executive Floor is AMAZING (but not quite at the welcoming receptionist at the ground floor). I would put my high recommendation to Executive Floor's staff (Every single one) and that also includes the concierge staff as well (they are absolutely amazing). There's a little hiccup with my credit card during the check-in - the patience that the staff has shown at the executive level - was really a WOWEEE experience. They would ensured everything's done properly and very patient too! I am very much into customer service and that's the start of the experience of a hotel and everything else. Anyway, I have given these three feedback: 1. My bedsheet and duvet cover smell as if - it was not being dried properly. By the time I realise it stinks, I didn't have a choice as it was already VERY LATE and I am extremely tired to get them to come and make it up. But this shouldn't be the way, bedsheet and duvet cover should be properly cleaned for a pleasant experience. I had to cover my nose with the bathrobe so I won't smell it - but I woke up with my hair smelling like the "un-dry clothe". This is the same EXACT REPETITIVE EXPERIENCE in Novotel Siam Square's bath towel - every single pieces is VERY SMELLY - it is an unbearable smell. I have given my feedback after every stay, but NOTHING has improved until today - VERY BAD EXPERIENCE and all the colleagues within the same industry that I'm in COMPLAINTS exactly the same issue - there are at least 10 to 15 people who shared the same experience that's never taken into action AT ALL. Absolutely disappointing. All of us will have to change to a new hotel in March 2018. Our stay are usually quite substantial and that would usually last about 2 weeks. Imagine the two weeks stay with not even a single piece of bath towel that's usable. I really hope this does not happen to Sofitel. 2. There's leaking from the ceiling, the drips of water, just outside the toilet door - this isn't dripping very badly but better get it fixed before it's too late. The towel that i left on the floor was actually wet in the morning. 3. I requested for bedroom slipper, but didn't get it even till the next day. When I gave my feedback - your executive floor managers are very attentive and wrote it down and hopefully, all things would be taken into action.

AccorHotels certified review
Anonymous Couples - 11/02/2018
« Not bad »

Reasonably okay

AccorHotels certified review
Robet Business - 10/02/2018

Very good service, free fruit delivered to the room

AccorHotels certified review
C. K. S. Solo - 10/02/2018
« Luxurious hotel, great staff, wonderful stay »

This is a very luxurious hotel for travellers who wants to pamper themselves. The rooms were great and so was the facilities. The gym needs more equipment for gym rats and those who wants to sit keep up their work out routines as there are only 3 threadmills, 2 cross trainers, 2 bicycle machine and a rower. The staff at the club milimeu was excellent... I want to commend Pavan, he checked me in and have a great knowledge of the city to recommend good eateries. He also makes you feel very welcomed with his warm and accommodating personality. He should be the face of Sofitel. The place is quite hard for Grab and Uber drivers to find...but the plus side is that you will have a nice sleep at nite. The food is good too and they serve afternoon tea & night tapas so you will never be hungry when your booking allows you to use the lounge facilities. Everyone one at the club lounge was very pleasant, attentive and helpful. They really worked hard to serve the guest. Hats off to them.

AccorHotels certified review
Clarence C. Business - 10/02/2018
« Full of Uncharacteristic Sofitel Experience »

I was anticipating a Sofitel experience but rather met with some unpleasant experiences. But first of all I must comment that the Hotel decoration and location is great! Rooms were clean and tidy but with some accessories spoiled and not fixed (bathroom tub tray). I began my day at Sofitel late without dinner and had to order in but shortly a call came in and told me that I had selected one of the items that are not in the late menu (11-6am). Upon looking through the menu again, I confirmed my selection was from the right menu. The service staff then answered that since it is there, then they will try to find the ingredients to prepare for me. But I gathered that it may be a hassle so I changed my order. I thought that the hotel should know your menu better? When the food arrived, I was happy and tipped the waiter well. Then after, instead of helping with plating the food on the table, he pointed at the warmer and told me that the food are in there. This is my first time experiencing an in room dining by plating the food myself (after tipping well)!!!? It was a Long hungry day so I did so quickly and sat to enjoy my food but to my surprise, there was no napkins or servettes. End of dining experience. Next day when I checked out, I had already used my AccorPlus stay benefit and was only expecting a bill for my in-room dining but was greeted by a bill that included breakfast. Upon questioning the billed amount, the cashier/receptionist had to check with the restaurant and could not confirm. I had to wait and later decided to head to the mall for my lunch first and allow them time to check. When I came back, they had told that the figure had been taken out and if I do realised that it is billed to my card, I should inform the hotel and they will reverse the charges. But in the first place, why is this even happening? Should the hotel be responsible for tracking the guest’s spending? Is that a Sofitel system in place to monitor customers during breakfast? Well, this sums up my first experience with Sofitel Damansara. SO uncharacteristic... SO not cool.

AccorHotels certified review
Jerry Business - 09/02/2018

Housekeeping not so good. Front staff and concierge very good

AccorHotels certified review
Anonymous Business - 09/02/2018
« chic, sophisticated and welcoming »

I thoroughly enjoyed my two nights at Sofitel recently, the room was well designed and had a view of the Twin Towers, I enjoyed the breakfast which came with the room, and the wifi connection was great.

AccorHotels certified review
Widi Couples - 09/02/2018
« Smelly bedsheet & pillow case »

Was disappointed with the hotel, we have requested to change the room due to smelly bedsheet, pillow case. However we faced the same issue after we changed room and we have no choice but to call the housekeeping again to change all the bedsheet, pillow case again. We have wasted about 1hr just to change room and wait for the housekeeping to change all the bedsheet and pillow case. It shouldnt happened to this new 5 star hotel, please take note of this seriously!!

AccorHotels certified review
Stephen S. Business - 09/02/2018
« Horrible!! »

I was very unhappy about my experience in the hotel. First is the iron is dirty. when ironed my shirt it made a mark. 2nd i requested the laubdry srrvice to clean and press and requested to have it delivered night before i will use it.. it did nt arrive. Come morning they couldnt find my shirt.. i had to use my spare polo tshirt for the conference.. 3rd when they foubd the shirt and saw it in my room when i was about to check out. The stain was still there. Very bad service!!

AccorHotels certified review
Anonymous Business - 09/02/2018
« Good overall but few issues »

Room ok but noisy (air conditioning) Elevators too slow Food good Service good

AccorHotels certified review
S. L. H. Families - 08/02/2018
« Great stay and service »

It was amazing - everyone was hospitable and we were given free upgrade! Truffle fries were super nice and facilities were good. Exceptional service too. Wake up Call was to the door and also amenities were refilled in between the stay!

AccorHotels certified review
Muhammad H. Couples - 07/02/2018
« Beyond Expectation »

A Great Facilities with a Great Service

AccorHotels certified review
Rosanne Couples - 06/02/2018
« Great experience »

Cozy room, great food & attentive service by the staff. The first room that we stayed had some problem with the sink, the staff offered to change to another room. Overall good experience with the hotel & will definitely return for our staycation!

AccorHotels certified review
Anonymous Couples - 06/02/2018
« Below average »

Cleanliness of our room was below standard - construction dust on all bathroom surfaces and floor All electronics failed to work including: - hairdryer in bathroom - bathroom mirror light - alarm clock - in room telephone - no tv remote No bin in bathroom Poolside food was far too expensive for what was served

AccorHotels certified review
Steven C. Business - 05/02/2018
« mr »

Not as what I have expected.

AccorHotels certified review
Julia Business - 05/02/2018
« Wonderfull »

Service was good, Everything was perfect truly satisfied and worth it.

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