Hotel - Sofitel Kuala Lumpur Damansara
Sofitel Hotel Sofitel Hotel

Sofitel Kuala Lumpur Damansara Hotel

4.0/5 314 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine
  • Porter
  • Concierge
  • Room for hearing impaired guests

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Boules/petanque  (Nearby)

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Discover the true definition of 5-star luxury in our spacious and elegant rooms. Timeless design blends French sophistication and Malaysian tradition, creating a serene setting for rest and relaxation at the heart of Damansara City.Plush furnishings, including a chaise longue and the iconic Sofitel MyBed, invite you to put your feet up and enjoy all the modern amenities. The large bathroom provides plenty of room for luxuriating with our exclusive French toiletries.

  • 312 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
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Your meetings and events

4.3/5 AccorHotels Rating 1,265 reviews

Our guest reviews for Sofitel Kuala Lumpur Damansara

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 314 reviews
Sharon Business - 15/09/2018 AccorHotels certified review
« It was ok »

The room sink was still blocked although we requested for the sink to be cleared. There were only 2 bottles of drinking water provided in the room, but other hotels typically provide 3-4 bottles per day. The room key did not work well and had to get the keys validated a few times. The service at breakfast wasn't that good - had to ask 3 different waiters for coffee before I was served coffee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon Siew Fong N., Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Loison General Manager

Family - 15/09/2018 TripAdvisor review
« 3rd Class Service in a 5-Star Property »

I recently stayed at this property during a 2 week vacation with my wife and toddler in Thailand and Malaysia. It was the last leg of our trip and we stayed here for about 4 nights.Right from the booking experience on the Accor Hotels website, to the last night in the property, we were constantly reminded of the terrible mistake we'd made choosing to book and stay here. While the property itself is fairly new and hence the facilities were good, the service interaction experience was by no means 5 star. Here's a list of the issues that I can remember:1. Used my debit card for a non-refundable booking online on at Accor Hotels website. While I received a confirmation of the booking immediately, some time later I received an e-mail that only Credit Cards are acceptable and was asked to submit a different card. Not sure why this should be the case in a non-refundable (and hence pre-paid) booking. Had to pay an extra 3.5% out of my pocket since even my local currency was not charged for this booking.2. We landed a little late, and were about 20-30 minutes into the 'late-night' menu for in-room dining. We requested a plain cheese omelette for my toddler (amongst other things for me and my wife), who wasn't taking to any of the local cuisines and was amongst the only things that he'd eat. We were told 'no' even after multiple requests, and forced to order something from the menu only. In the end, we ordered some noodles which came with a fried egg, which we asked to be made as an omelette instead. And guess what, they COULD make an omelette after all!3. Next morning at breakfast, asked to carry some food (a sausage and a couple of muffins) for my toddler since he was still asleep after a late night and was not able to make it downstairs. We'd had to do this on one occasion or the other at 3 other properties we had stayed at in Thailand previously on this trip, and everyone accommodated. But not Sofitel.4. Mid-way through my breakfast the same day, the hostess comes to me to (incorrectly) inform me that breakfast was not included and that it would need to be paid for. I requested her to double-check since I remembered that it was included in my booking, and she said that her "system" was not reflecting the same. I showed her the booking on my phone, and she said that she'll check again. Some time later, she returns to tell me that she's managed to locate it. I found it extremely insulting and annoying.Lots more, but no more space here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AnshulJ168, Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly at the underlined email address should you need any queries. Sincerely, Natasha Kamal Guest Experience Manager HA123-GR@Sofitel.com

Jenna Business - 14/09/2018 AccorHotels certified review
« Underwhelming »

Room is great. Room service food is great. Service, not great. Things that are not great: 1. Person who checked me in at midnight, seems more grumpy than me, did not present any welcome drink vouchers, which is strange considering all check ins I’ve had always give me one. Also, when I asked some questions that guy just generally is not interested. 2. Request for more complimentary water in the hotel room. Pullman and Novotel both had no problem complying with this request, so really, I don’t know what’s the big deal. 3. Went up to the executive lounge and brought a guest. First night, someone told me that i am not allowed to bring guest, that it’s chargeable but he will let it pass this time. Second night, my guest was willing to pay, when I asked concierge for the cost, after a few minutes someone came to me and said since I am a gold member, I can bring a guest up for free. So really.. I don’t understand this inconsistency and service. I’ve stayed at sofitel shanghai hyland before and this level of service is certainly not what I expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenna W., Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara. We are delighted to know that we could exceed your expectations on the food and the guestroom. In the meantime, I am sorry to hear that our service did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Kuala Lumpur Damansara, we strive to provide a high-level service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Loison General Manager

Madhusudhan P. Business - 14/09/2018 AccorHotels certified review
« Pleasant Stay! »

Was happy with the overall experience at Sofitel Damansara. Breakfast can improve.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madhusudhan P., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. We are glad that you enjoyed your stay and your comment on the variety of the breakfast will be taken carefully and shared with our Chef for the opportunity of improvements. We value and appreciate every compliments and suggestion you give as this will allow us to improve and maintain our service services Our team and I look forward to seeing you again in the not too distant. Sincerely, Franck Loison General Manager

Kj P. Business - 13/09/2018 AccorHotels certified review
« Awesome with the exception of the Musky smell in the room »

Awesome with the exception of the Musky smell in the room

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Noel ken Jin P., Thank you for being our loyal Platinum member and taking the time to share your feedback with us. We always seek to improve ourselves hence will certainly look into addressing and giving attention to matters as alerted. Once again thank you for your patronage and our team look forward to your visiting again. Sincerely, Franck Loison General Manager

C. P. H. Business - 13/09/2018 AccorHotels certified review
« MR »

Rather disappointed the hotel must improved the service. I have a guest meeting for lunch at the F&B the food was not cooked and the standard of quality is very bad.Maybe the items have been in the referigrtaor for too long. As a hotel guest I have to park parking fee which cost about RM10/-per day.

Our hotel has responded to the review
Our hotel has responded to the review

Bonsoir Mr. C., Thank you for taking your valuable time to share your experience at the Sofitel Kuala Lumpur Damansara. I am sorry that your dining experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Kuala Lumpur Damansara, we strive to provide a superior service experience for every customer. Nevertheless, your feedback on the food quality as well as the service received from our concierge and housekeeping have been addressed to the department heads concern. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natasha Kamal Guest Experience Manager

Cyy Couples - 12/09/2018 AccorHotels certified review
« Nothing to be happy about »

Club floor's staff is always very helpful. but the ground floor check in staff - aren't always very welcoming or nice. Two things that I don't think Sofitel has lived up to the standard - bedsheet, pillow cases smell of garment that's not completely dried up (i've feed this back a million times, but i don't think Sofitel cares anyway - so let's ignore this, if a 5 star hotel didn't think this is important). Secondly, if we request more than 2 bottles of mineral water in the room, it will cost RM7 per bottle, seriously? For Platinum members? It isn't the cost of the mineral water that matters, but how does your customer feel? To be quite honest, I am not even asking for sparkling water nor wine or beer. only normal mineral water - I am still in disbelief, this is my very first time encountering a platinum membership being told RM7 per bottle of mineral water. Wow... I am lost of words.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carolyn L., Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In the meantime, we greatly appreciate your commendation on our Millesime Club Ambassadors service and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Loison General Manager

P. O. Business - 12/09/2018 AccorHotels certified review
« Most enjoyable stay in your superb hotel »

Food was great , service was great - will be back

Our hotel has responded to the review
Our hotel has responded to the review

Dear O. P., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Kamal Guest Experience & Loyalty Manager

Elson K. Solo - 12/09/2018 AccorHotels certified review
« Better than i expected »

The hotel is away from the hustle and bustle of the city, personally i like it because it is quiet and less congested as compared to those in bukit bintang area. Room size is generous!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vui Min K., Bonsoir! We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another great journey with us. Sincerely, Franck Loison General Manager

H. A. L. Couples - 11/09/2018 AccorHotels certified review
« Overall satisfied »

Over satisfied with the stay. There is a few things that i would like to feedback -Additional charge required when requested for additional drinking water in the room. Suggest that you should start charge is guest request additional more than 2 bottles. Overall satisfied with the stay. Staffs are friendly and attentive. Looking forward to the next stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ai l. H., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Franck Loison General Manager

Antara D. Business - 11/09/2018 AccorHotels certified review
« Pleasant stay with classy features in the hotel. »

The overall experience was really good as i said. Howver just the room service facility is bit slow. As and when you ask for anything, they take too much time to provide. Otherwise it is super luxurious hotel to stay and relax.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antara D., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Franck Loison General Manager

Shamira Families - 11/09/2018 AccorHotels certified review
« Nice »

Nice room, nice everything

Our hotel has responded to the review
Our hotel has responded to the review

Dear Noorshamira S., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Franck Loison General Manager

W. R. Friends - 11/09/2018 AccorHotels certified review
« Service is not good »

A guy just got into my room with a spare key without knocking on the door. No apologies. Very shocking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wai yee W., Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Loison General Manager

Ps Friends - 11/09/2018 AccorHotels certified review
« Very nice and comfortable »

It's my first time staying in a French hotel and I really love it. The facility is warm prepared such as the salt bath, TWG tea and nespresso coffee. I'm definitely will come back and recommend to my friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pei Siang L., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Franck Loison General Manager

- Business - 10/09/2018 AccorHotels certified review
« Disappointed for the arrangement of airport transportation »

I'm very very disappointed. I booked an airport transportation service at around 5 pm 9th Sep, one day ahead of my departure time (5 am 10 Sep). However when I check out in the morning, the staff told me that he could not find my reservation! I booked it in advance instead of calling the Grab till setting out is aiming at avoiding any uncertainty that may make me being late to my 8 am flight, however never imagined the biggest uncertainty is caused by Sofitel! Can you help to check it out and let me know your the root cause of this problem? I feel angry and disappointed now! I’m even not sure if I’m able to catch up the flight in time!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wang Z., Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Loison General Manager

Gy Couples - 10/09/2018 AccorHotels certified review
« nice »

comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jen Pey C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Franck Loison General Manager

Syahrizan B. M. Families - 09/09/2018 AccorHotels certified review
« Service standard has dropped since my previous stay »

Booked our 1st night(23aug) via agoda. Reached the hotel at 1.40pm, expected to check in immediately but was told that room is not ready. Official Check in time is at 2pm! But we only got our room at 2.20pm.so tired from driving 5hrs sg-kl with my 2 little kids and the last thing we want is to wait for our room. Ordered room service for supper and took so long to arrive. Asked for ice and they said ok. When food finally came, the boy said ice is by housekeeping, not them. So why in the first place when we called, they didnt inform us to call housekeeping for ice instead. In the menu, the carbonara we ordered, the description said theres an egg yolk but when it came, there isnt so i called n ask, but ur staff said that the yolk are all mix in. But funny that the soba noodles had the egg yolk instead. I guess someone in the kitchen got it mixed up? Cos i mention to ur staff that its my first time in my life eating soba noodles with an eggyolk on top. Mind u i’m a seasoned traveller. Our tuna salad was disappointing cos the greens are so pathetic that it looks like garnishing instead of salad so i called to enquire. And they said they will send more greens. Waited for almost an hour, no one came up n i had to call them back and the same stafff said they are on their way up but told them that they can take back my untouched salad cos im tired of waiting. Upon check out, i was still charged for the salad. And theres also some issue with the booking n billing which i have already emailed earlier. I am so disappointed because i still remember my very first stay at sofitel last yr when you just launched . Service was so good n impeccable till we keep returning back on every KL trip. I even recommended a few of our friends to stay at sofitel. Sadly over the months, service standard has dipped tremendously. However, the comfort n cleanliness of the room make up for all the hiccups we faced., breakfast spread and all the staff serving us for breakfast was really friendly n helpful. , ur concierge boys are very professional too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Syahrizan Bin m. Khaidie, Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Loison General Manager

T. M. Friends - 09/09/2018 AccorHotels certified review
« It's not on the level of my expectation »

When I choose SOFITEL the luxury brand of Accor group, I've been expecting I higher service. I didn't feel that you were waiting for me and taking care of me and my happiness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. T., Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Loison General Manager

Daniel Y. Families - 09/09/2018 AccorHotels certified review
« Unforgettable experience with Sofitel Damansara and the hospitality of the staff at level 22 was excellent »

I was given a warm reception at level 22 with Mr Anandaraj personally making sure my check in process was fast, efficient, enjoyable and extending the clubmille experience to my family. The ambience of the hotel was pleasant and I was especially satisfied with the decoration of the room. The design of the bathroom is what stood out and the provided amenities was good. I enjoyed the nespresso machine provided. Food exceeded my expectation and the breakfast ala carte at level 22 has a good selection of local dishes. My check out experience with Mr Abdul Muis was equally efficient, fast and he made sure everything is taken care prior to my departure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel Y., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Franck Loison General Manager

Anita Couples - 08/09/2018 AccorHotels certified review
« Magnificent hotel »

We loved the hotel and all the facilities including the Executive lounge. The rooms leave nothing to want for. The facilities were superb and the food excellent. The limo service pu at the airport was fabulous. We felt like royalty. Daniel and Zeel at the front desk were very attentive and went out of their way to help us at check in when we were given the wrong room type. If I could offer any constructive criticism it would be that the staff, most of them trainees, were not encouraged to converse with the guests. In fact there seemed to be a noticeable fear of conversation with us other than what their job required. At times starting a conversation seemed to make them edgey as if they have been told not to talk to us for long for fear of getting in trouble. This was a bit unusual for Accorplus hotels that pride themselves on making you feel welcome and at home. Hence English is not practiced enough and we were offen misunderstood. I think maybe the priority of management is for staff to be seen and not heard. We found as first time tourist to KL that we were often left hanging as the staff quickly excused themselves whilst we were trying to have a conversation with them even when we were the only ones there or very few of us in the restaurant or executive lounge. Jasmine in the Chinese restaurant was the only one who actually had a decent conversation with us and we learn a lot from her about the hotel and KL in general and really appreciated her taking the time. It certainly didn't stop her from doing her job. It may not stop us from coming back however it was a sticking point. Besides that we enjoyed everything else the hotel had to offer. Maybe more of a business hotel than for tourists or family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anita S., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Franck Loison General Manager

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