Sofitel Kuala Lumpur Damansara Hotel 5 stars

TripAdvisor rating 4.5/5 580 reviews
Sofitel Kuala Lumpur Damansara
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Hotel extras

  • Five exquisite food & beverage outlets that blends local flavours with French gastronomy.

  • A comprehensive meeting rooms and ballroom with state-of-the-art facilities.

  • 5 minutes' walk to Pusat Bandar Damansara MRT Station with close proximity to KL Sentral.

  • A luxurious 5-star hotel in one of the most affluent neighborhoods in KL, Damansara Heights.

  • Home to the country's first luxury hotel with a spa that offers hammam.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Cash machine
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Babysitting on request
  • Boules/petanque Nearby
Catering
  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Kuala Lumpur Damansara

No 6 Jalan Damanlela
Bukit Damansara
Kuala Lumpur
50490
kuala lumpur
malaysia

Tel: +60327206688

Fax: (+60)327206618

Contact email

Check-in from 14h00

Check out up to 12h00

  • ROUT :  

  • By plane

    KLIA At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR INTL At 60km / 37.28 miles

  • By train

    KL RAILWAY STATION At 7km / 4.35 miles

GPS :3.14675, 101.661444

Our accommodations

Discover the true definition of 5-star luxury in our spacious and elegant rooms. Timeless design blends French sophistication and Malaysian tradition, creating a serene setting for rest and relaxation at the heart of Damansara City. Plush furnishings, including a chaise longue and the iconic Sofitel MyBed, invite you to put your feet up and enjoy all the modern amenities. The large bathroom provides plenty of room for luxuriating with our exclusive French toiletries.

LUXURY ROOM, 2 Single Size Beds

  • Max. number of persons: x3
  • Area: From 43
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Audio docking station(...)

LUXURY ROOM, Club Millesime Access, 2 Single Size Beds

  • Max. number of persons: x3
  • Area: From 43
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Audio docking station(...)

LUXURY ROOM, Club Millesime Access, 1 King Size Bed

  • Max. number of persons: x3
  • Area: From 43
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

LUXURY ROOM, 1 King Size Bed

  • Max. number of persons: x3
  • Area: From 43
  • Views: City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Audio docking station(...)

JUNIOR SUITE, Club Millesime Access, 1 King Size Bed

  • Max. number of persons: x4
  • Area: From 55
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Audio docking station(...)

PRESTIGE SUITE, Club Millesime Access, 1 King Size Bed

  • Max. number of persons: x4
  • Area: From 60
  • Views: City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Audio docking station(...)

OPERA SUITE, Club Millesime Access, 1 King Size Bed

  • Max. number of persons: x4
  • Area: From 105
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Audio docking station(...)

IMPERIAL SUITE, Club Millesime Access, 1 King Size Bed

  • Max. number of persons: x4
  • Area: From 187
  • Views: City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Our restaurants and bars

SOFI'S DELI

Type of cuisine: Cafe

Discover all the charm of a Parisian café in Damansara City. Reenergize between business meetings or take a break from the nearby shops at Sofi's Deli, where you can enjoy healthy sandwiches, salads, teas and power juices from lunchtime until 7pm.

Lunch

  • Mon
  • Tue
  • Wed
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  • Sat
  • Sun

Dinner

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WAN CHUN TING

Type of cuisine: Chinese

Savor mouthwatering Imperial Chinese specialties, from Peking Duck to Beggar's Chicken, at Wan Chun Ting - the restaurant in Damansara for refined Asian cuisine. Business meals and family celebrations can be held in four chic private dining rooms.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
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NIZZA

Type of cuisine: Mediterranean

Enjoy burgers, salads, seafood and Mediterranean bites at our casual poolside restaurant and lounge in Damansara Heights. For craft beers and tapas with friends, a relaxing family meal, or fine wines and cigars with colleagues, Nizza is the place to be.

Find out more and book

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KWEE ZEEN

Type of cuisine: International

For breakfast, lunch and dinner, savor innovative pan-Asian cuisine with a French twist at Kwee Zeen, our all-day dining restaurant in Kuala Lumpur Damansara. Enjoy steaks, salads, sandwiches and satay prepared by our chefs at interactive kitchens.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR COCKTAIL & STORIES

Photo non contractuelle / Strictly non binding

Enjoy a break from your activities in Kuala Lumpur in Le Bar, ideally situated just steps from Damansara City's office towers and mall. Come here for casual meetings, friendly get-togethers or to simply while away time with a book from our library.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NIZZA POOL LOUNGE

Photo non contractuelle / Strictly non binding

At the pool bar you can enjoy fresh handcrafted juices, smothies and creative cocktails, while relaxing in the pool, with light meals available at anytime of the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 1,140 m²

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 600 people

Find out more
Sofitel Kuala Lumpur Damansara Meeting Room

Our guest reviews for
Sofitel Kuala Lumpur Damansara

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,335 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

580 reviews

Bad experience with the check-in

Customer review rating 4.3/5

Howie T. Business - 13/04/2019 AccorHotels certified review

When I arrived at around 1:45pm, I did the check-in process and paid my deposit. However, the staff said he cannot give me the key as it had to be 2pm. So I went and got lunch and came back around 2:20pm. However, I went to the same staff and he said he made some mistakes and had to charge my card again. So I gave him my card and he told me to sit nearby and wait. However, 10 minutes later he asked me to wait more and they had a system failure or something. Then I waited another 15 minutes before I could check in and it caused me to be late for an important business meeting that I came all the way to Kuala Lumpur for.

Dear Mr. T., Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking measures for the check in process, to address the problem and prevent future occurrence. In cannot be accepted that you have to wait such a long time and that you have to proceed many time to the payment of the deposit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best Regards, Robin Chetelat Guest Experience Sofitel Kuala Lumpur Damansara

Excellent!

Customer review rating 4.3/5

E. Solo - 13/04/2019 AccorHotels certified review

The overall experience was fantastic! The room was clean and comfortable. The service was nice and the food was delicious!

Dear Mr. E., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, do not hesitate to let a little review on our Social Media :) It is always a pleasure to share the experience of the guests who appreciate the good services we strive to provide! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Robin Chetelat Guest Experience Sofitel Kuala Lumpur Damansara

adequate, far from excellent.

Customer review rating 4.3/5

Christian M. Business - 13/04/2019 AccorHotels certified review

as above.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best Regards, Robin Chetelat Guest Experience Sofitel Kuala Lumpur Damansara

terrible

Customer review rating 4.3/5

Gaurav Business - 12/04/2019 AccorHotels certified review

asked for club access as i had meetings, was agreed upon check in but when i went down they flatly declined. very rude about it too. i was barely there for 24 hours.

Dear Mr. a., Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Mistakes can occur but anyway we cannot accept non platinum members in our Club Millesime unless they paid for that. Nonetheless, I sincerely apologize if a member of our staff had an inappropriate behaviour. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best Regards, Robin Chetelat Guest Experience Sofitel Kuala Lumpur Damansara

An adequate business hotel that needs key improvements

Customer review rating 4.3/5

James C. Business - 12/04/2019 AccorHotels certified review

Sofitel Damansara is a well-positioned business hotel but it needs a number of key changes to improve its attraction to business customers.

Dear James C., Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We constantly strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the different problems you mentioned in your survey answer such as the business center, the quality of the different services we offer, and the helpfulness of our staff, and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hanaé Quidelleur Guest Experience

Staff and experience is anazijg

Customer review rating 4.3/5

Laurel M. Couples - 11/04/2019 AccorHotels certified review

Holiday wuth my lovr

Dear Laurel M., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It was a real for me and the other teams to welcome you in our hotel. We are really happy to read your enjoyed all of our facilities. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and for this very kind review, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanaé Quidelleur Guest Experience

Wonderful

Customer review rating 4.3/5

Ika Families - 11/04/2019 AccorHotels certified review

I came with my daughters to attend my niece’s wedding nearby and didn’t want to travel fr Ampang . Love the room.....love the view ...love the toilet too. However I thought I did ask for a bigger or rather king size bed. Anyway the unpleasant part was I had to pay a parking fee of RM43. The concierge didn’t advise me correctly on getting my parking tix to be validated first. And I end up paying rm43. Nevertheless it was a pleasant stay !

Dear Ms. K., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I nonetheless take note of you remark with our concierge... It should be correctly said as we want to avoid misunderstandings! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Robin Chetelat Guest Experience Sofitel Kuala Lumpur Damansara

Good room but didn't felt treated as Platinum member, unlike some other Accor hotels

Customer review rating 4.3/5

John E. Families - 11/04/2019 AccorHotels certified review

Arrived around 1130 and couldn't get a room till around 1.30 pm. Executive Lounge seems lost as to the proper way to manage situation like this, especially its over lunch and some thing should have been offered, other than drinks..?

Dear Mr. W., Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. We appreciate you taking the time to share your comment about your recent stay with us. I am sorry to hear that you met several inconveniences during your stay. I can assure you that it doesn't reflect our standards of service and what we strive to achieve every day. Once again thank you for bringing these points to my attention, I will definitely look into it and take the appropriate actions. We sincerely hope that you will give us the chance to welcome you again for a real Sofitel experience Best Regards, Robin Chetelat Guest Experience Sofitel Kuala Lumpur Damansara

Good overall experience

Customer review rating 4.3/5

Timothy Couples - 11/04/2019 AccorHotels certified review

Well done

Dear Timothy T., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It was a real pleasure for us to welcome your in our hotel, and I am really glad you enjoyed your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanaé Quidelleur Guest Experience

Worst stay ever !! not feel welcome

Customer review rating 4.3/5

B. T. H. Business - 11/04/2019 AccorHotels certified review

First, there is not a welcome gift prepared before guest check-in. A guest has to ask only provide to the guest !! while your guest is the elite guest. PLEASE MAKE SURE YOUR LIFT ARE WELL MAINTAIN & DONT LET YOUR GUEST TRAPPED !!!! Then the complementary garment service !!! the worst ever service SOFITEL PROVIDED .... PLEASE CHECK WITH YOUR MANAGER NAMED MACELO OR SOMETHING ... HE COULDNT HELP AT ALL !!!

Perfect

Customer review rating 4.3/5

Richard Couples - 11/04/2019 AccorHotels certified review

Lovely, great customer service

Dear Mr. A., Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Furthermore, do not hesitate to write a little review about your stay on our Social Media (TripAdvisor or Google) as we like to share great experience to all :) Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best Regards, Robin Chetelat Guest Experience Sofitel Kuala Lumpur Damansara

5-star hotel in damansara

Customer review rating 4.3/5

Sh F. Couples - 11/04/2019 AccorHotels certified review

The room was amazing and clean. The bed was very comfy and all facilities are working well. However, the friendliness of the associates at the check-in / check-out counter can be improved. Maybe a price list can also be provided in the room just in case the guests would like to purchase anything.

Dear Ms. H., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I nonetheless take note of the improvements that you mentioned, especially about the efficiency of our front office Thank you again for sharing your experience, and we hope your next visit will be better as the previous one. Sincerely, Best Regards, Robin Chetelat Guest Experience Sofitel Kuala Lumpur Damansara

Rooms are fantastic but common area maintenance is poor.

Customer review rating 4.3/5

Frank N. Business - 11/04/2019 AccorHotels certified review

Air conditioning in the corridors and lift lobby not cold. Lifts are very slow during peak checkout hours.

Dear Frank N., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It was a real pleasure to welcome you here in our hotel, and I am very happy to read you enjoyed your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also take into serious consideration the points you mentionned concerning the air conditionning in the common areas, and the lifts speed, but also the breakfast buffet and the efficiency during check-in and check-out, in order to improve your satisfaction. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanaé Quidelleur Guest Experience

Simple yet fulfilling short stay

Customer review rating 4.3/5

Min Couples - 11/04/2019 AccorHotels certified review

Happy and fulfilling. Satisfied with the people, service and amenities. Perfect way to recharge in a mid week.

Dear Hui Min T., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It was a real pleasure for us to welcome you in our hotel, and I am really happy to read you enjoyed our facilities during your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanaé Quidelleur Guest Experience

Magnificent

Customer review rating 4.3/5

Syed K. B. S. H. Business - 11/04/2019 AccorHotels certified review

To be honest, it’s my first time staying at such luxurious hotel with a top of the line presentation and service. Knowing sofitel to be new and a 5-star hotel, it really exceed my expectations.

Dear Mr. Syed H., Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Do not hesitate to write a short review about your stay on our Social Media like TripAdvisor or Google... It is a pleasure to share to all that our guests enjoyed and recognize the performance of our employees :) Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best Regards, Robin Chetelat Guest Experience Sofitel Kuala Lumpur Damansara

Welcoming

Customer review rating 4.3/5

Ryan S. Families - 10/04/2019 AccorHotels certified review

Comfortable and friendly staffs

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our "friendly" team. I am sure that this feedback will serve as an encouragement! Furthermore, do not hesitate to share your experience on our Social Media like Tripadvisor or Google :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Robin Chetelat Guest Experience Sofitel Kuala Lumpur Damansara

Comfortable stay with good facilities

Customer review rating 4.3/5

Cady N. Friends - 10/04/2019 AccorHotels certified review

The overall stay was excellent but I do believe that there is room for improvement on your customer service as check in time was delayed & F n B service staff was inattentive towards customer request.

Dear Ms. N., Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. We appreciate you taking the time to share your comment about your recent stay with us. I am sorry to hear that your experience at our front office and also at Kwee Zeen did not meet your expectations. I can assure you that it doesn't reflect our standards of service and what we strive to achieve every day. Once again thank you for bringing these points to my attention, I will definitely look into it and take the appropriate actions. We sincerely hope that you will give us the chance to welcome you again for a real Sofitel experience Best Regards, Robin Chetelat Guest Experience Sofitel Kuala Lumpur Damansara

Birthday Treat

Customer review rating 4.3/5

Anonymous Friends - 09/04/2019 AccorHotels certified review

Simple and quiet stay

Dear Mr. M., Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. We appreciate you taking the time to share your comment about your recent stay with us. It seems that you enjoyed your stay at our hotel, but nonetheless I read that some points need to be improved. I am sorry to hear that the experience with our front office team and also our buffet offer did not meet your expectation. I can assure you that it doesn't reflect our standards of service and what we strive to achieve every day. Once again thank you for bringing these points to my attention, I will definitely look into it and take the appropriate actions. We sincerely hope that you will give us the chance to welcome you again for a real Sofitel experience Best Regards, Robin Chetelat Guest Experience Sofitel Kuala Lumpur Damansara

Mrs. A.

Customer review rating 4.3/5

A. Business - 09/04/2019 AccorHotels certified review

Love the bed and bathroom. Just perfect

Dear A. Andita, We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback and to read that you enjoyed our facilities! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Robin Chetelat Guest Experience Sofitel Kuala Lumpur Damansara

Miss

Customer review rating 4.3/5

Sara Couples - 08/04/2019 AccorHotels certified review

It was good. The rooms were well equipped and the room service was excellent.

Dear Sara Jasmine Y., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. Be sure that we will take into consideration the points you mentionned concerning the helfulness of our staff and their efficiency. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanae Quidelleur Guest Experience
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