Hotel - Sofitel Kuala Lumpur Damansara
Sofitel Hotel Sofitel Hotel

Sofitel Kuala Lumpur Damansara Hotel

4.0/5 470 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine
  • Porter
  • Concierge
  • Room for hearing impaired guests

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Boules/petanque  (Nearby)

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Discover the true definition of 5-star luxury in our spacious and elegant rooms. Timeless design blends French sophistication and Malaysian tradition, creating a serene setting for rest and relaxation at the heart of Damansara City.Plush furnishings, including a chaise longue and the iconic Sofitel MyBed, invite you to put your feet up and enjoy all the modern amenities. The large bathroom provides plenty of room for luxuriating with our exclusive French toiletries.

  • 312 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,889 reviews

Our guest reviews for Sofitel Kuala Lumpur Damansara

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 470 reviews
Finau Couples - 14/01/2019 AccorHotels certified review
« Amazing Stay »

The hotel was beautifully presented and had a new vibe feeling with a lot of luxury. I stayed in the luxury suite and it was well worth the money. Location is great close to the train station and conveniently located away from the hustle and bustle of the CBD but close enough that getting there is a breeze.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Finau F., Thank you for taking the time to review your stay with us. We are constantly striving to provide the ideal experience for our customers, and your input helps us to define that experience. That being said, we would be more than grateful if you could share your kind words on www.tripadvisor.com. Your support will definitely help us to grow our online reputation towards the travel community. Meanwhile, please feel free to let me know if you plan another stay in our property in order to take care of it personally. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara

Donnq Families - 13/01/2019 AccorHotels certified review
« Hotel exceeded expectations »

A wonderful experience at your hotel. The staff, the vibe, the decor, the food was amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donna S., Thank you for taking the time to review your stay with us. We are constantly striving to provide the ideal experience for our customers, and your input helps us to define that experience. That being said, we would be more than grateful if you could share your kind words on www.tripadvisor.com. Your support will definitely help us to grow our online reputation towards the travel community. Meanwhile, please feel free to let me know if you plan another stay in our property in order to take care of it personally. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara

Nathan M. Business - 13/01/2019 AccorHotels certified review
« It was great »

I have no complaints. And I had some issues with invoicing which the staff were great about in coming up with a resolution.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pathmanthan M., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back with us very soon. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara

Zam Friends - 13/01/2019 AccorHotels certified review
« nice room! »

bed very soft, gym good, staff friendliness can be improved, business hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ali Z., We very much appreciate you taking the time to review your stay with us at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will also look into the points you mentioned, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again very soon. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara

L. M. K. Couples - 11/01/2019 AccorHotels certified review
« Room is excellant,but the welcome drink should be improved in terms of quality。 »

The room is excellent with care on every details for confort. The reception is also excellant with very efficient and curteous service. Would like to make two Suggestion for improvement: 1. When i order my welcome drink for a water melon juice and my wife ordered a pineapple juices, firstly it took a long time ( more than 20 min ) to be served, and the water melon juices was not good, very diluted and literally very little melon taste, my wife orddred pipeapple juice which looks like is from a packet drink and do not appears to be fresh. 2. For car parking charges, if we drive in and out of the building after a few hours, the current system is either we pay a few time if rm10 each per day or we pay charges on our own, if there is flat rate for day irrespective of in and out if the hotel would be better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miang k. L., We very much appreciate you taking the time to review your stay with us at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will also look into the points you mentioned, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again very soon. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara

L. Business - 11/01/2019 AccorHotels certified review
« Wonderful Stay with wonderful and courteous hotel staff »

The hotel staff are very courteous and pleasant especially the club staff they make you feel welcome. Their service is marvellous and spontaneous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim Huat L., Thank you for taking the time to review your stay with us. We are constantly striving to provide the ideal experience for our customers, and your input helps us to define that experience. That being said, we would be more than grateful if you could share your kind words on www.tripadvisor.com. Your support will definitely help us to grow our online reputation towards the travel community. Meanwhile, please feel free to let me know if you plan another stay in our property in order to take care of it personally. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara

W Business - 11/01/2019 AccorHotels certified review
« Clean and modern »

Love the hotel and the rooms which was clean and modern and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Winnie L., Thank you for taking the time to review your stay with us. We are constantly striving to provide the ideal experience for our customers, and your input helps us to define that experience. That being said, we would be more than grateful if you could share your kind words on www.tripadvisor.com. Your support will definitely help us to grow our online reputation towards the travel community. Meanwhile, please feel free to let me know if you plan another stay in our property in order to take care of it personally. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara

Roy L. Business - 10/01/2019 AccorHotels certified review
« Nice ambiance. Poor service and poor gym. »

My overall stay was 13 nights. 1. Service staff are polite but poorly trained. 2. Service staff not well versed in assisting with inquiries 3. Gym is very very poorly equipped. 4. Housekeeping constantly leaves out certain parts of cleaning the room. Eg, forgetting to replace amenities, no floor mats replacement, leaving out vacuuming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Royston L., Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. We appreciate you taking the time to share your comment about your recent stay with us. I am sorry to hear that you fell let down by our ambassadors and by our housekeeping. I can assure you that it doesn't reflect our standards of service and what we strive to achieve every day. Once again thank you for bringing these points to my attention, I will definitely look into it and take the appropriate actions. We sincerely hope that you will give us the chance to welcome you again for a real Sofitel experience Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara

Qinghua D. Couples - 10/01/2019 AccorHotels certified review
« Terrible Experience »

My entire stay with Sofitel KL DC was terrible. It is hard to believe that this property belongs to Accor Group. Although I have never expect Sofitel to be luxury operation, but I always think the brand has its own standard and consistency to match its own brand and market segment. However it completely failed in Sofitel Kuala Lumpur. I have booked my junior suite for 8 nights, however the receptionist could not be bothered to introduce any facilities, also my club lounge details. Not at all, I had to called around to ask where to have breakfast the next morning. After checked in, I arrived room and noticed the DND - Do Not Disturb sign was on!!! I was wondering whether I arrived the wrong time. After I doulbe checked my key card holder with the room number which was correct, I carefully opened the door, and of course, the room was vacant. For a long stay guest, there was no any extra hanger or letter to welcome or show any concern. After spoked to Duty Manager, they delivered 2 platic laundry hanger. What a joke! The room cleaning was no consistant, sometime 3 bath towels, sometime 2, sometime 4, sometime on hanger, sometime just on the bathtb. Someday I had 1 or 2 face towel and some day I didn't have face towel at all! Even for the toliteries, sometime, shamoo is different brand with shower gel. In the lift lobby on 16th floor, there was one express coffee cup sit next to telephone for 4 days without being picked up. The corner of curtain in my room was out of hook during my entire stay and no housekeeping ever thought to hook it back. Minibar never to be refilled! After swimming, I noticed there were 3 shower cubicals, however one shampoo bottle was emply, one doesn't have shampoo bottle installed in the rack, and last one, the entire rack was ripped off. During my 8 days' stay no top up or maintance work has been done to fix it. I booked a 2 hours' massage during my stay. After I changed to bathrobe, there was a BIG and HARD stain on my robe. It was absoulate disgusting! After the second day I met Duty Manager to express the disappointment, nothing seems to be improved. It was such a pity as hotel seems to be new, but the service falls apart. The line staff seems to be assembled out of nowhere without any training. However I believe management and top executives should review themselves. As this hotel shows No SOP/P&P, No Standard and No Supervision!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Qinghua D., Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara

Alfred Families - 10/01/2019 AccorHotels certified review
« New, Clean and Spacious »

During check-in, the staffs are very friendly and efficient. No hassle at all. The room is clean, spacious, very organised with everything in good working condition. The room area is quiet, access to carpark is convenient. Overall, a very satisfied and happy stay. Definitely will take Sofitel again if happen to be in KL.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim Yoon C., Thank you for taking the time to review your stay with us. We are constantly striving to provide the ideal experience for our customers, and your input helps us to define that experience. That being said, we would be more than grateful if you could share your kind words on www.tripadvisor.com. Your support will definitely help us to grow our online reputation towards the travel community. Meanwhile, please feel free to let me know if you plan another stay in our property in order to take care of it personally. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara

Kelli Solo - 09/01/2019 AccorHotels certified review
« Hotel fabulous, spa a big disappointment »

Hotel was lovely, comfy bed, room well laid out. Loved the bathroom and all very clean. Staff were lovely and the bar service was excellent. Booked a spa treatment a day in advance. 1 1/2 hours before appointment received a call telling me they were overbooked and it couldn’t happen - apparently whoever did the booking didn’t do it properly. Very unhappy with the late notice and very unhappy with this treatment by the spa staff - was planning on spending time with a friend, a gift to her as a new mother leaving her baby for the first time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelli L., We very much appreciate you taking the time to review your stay with us at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will also look into the point you mentioned about the spa booking. This is definitely not the kind of service we are striving to achieve every day. Thank you again for sharing your experience, and we hope to welcome you again very soon. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara

Sue Couples - 09/01/2019 AccorHotels certified review
« Excellent quality throughout the hotel »

Our stay was excellent, every employee we dealt with were courteous, helpful and friendly. The quality of all the facilities was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iris T., Thank you for taking the time to review your stay with us. We are constantly striving to provide the ideal experience for our customers, and your input helps us to define that experience. That being said, we would be more than grateful if you could share your kind words on www.tripadvisor.com. Your support will definitely help us to grow our online reputation towards the travel community. Meanwhile, please feel free to let me know if you plan another stay in our property in order to take care of it personally. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara

Daniel Couples - 09/01/2019 AccorHotels certified review
« Great Hotel but service lacking »

Beautiful new hotel but was lacking atmosphere and staff were nowhere to be seen at times and we found it awkward to get attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel T., Bonjour and thank you for taking the time to review your recent stay at Sofitel Kuala Lumpur Damansara. We are glad to know you were satisfied with your stay with us. Even though, I can understand that you didn't get the attention that you expected, however I hope you enjoyed the birthday decoration arranged for you in your room. I, along with the team hope to welcome you again very soon. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara

Dexter9131 Friends - 09/01/2019 AccorHotels certified review
« Got upgraded to a junior suite, but it smells even after the UV machine. »

From the last visit to your hotel, it just got worse. The room was not ready upon my arrival, which is understandable as i arrived on 1pm although have mentioned will reach before noon during online check-in . However, was kept unattended in the lounge until i checked. The room 1206 seriously smell, the UV machine doesn't help at all. Anyway, thanks for the junior suite upgrade. Feel like the hotel is understaff, my request is slow, have to call several time.... only one working in the lounge to serve all..... The house keeper just kept the uncleaned room doors open, and were a lot of them ,fell like an abandoned hotel. The male sauna room still down from last visit. The attitude of the reservation manager is seriously bad, should replace one. Used to me handmade biscotti and butter cookie and now chipsmore is replaced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Y., Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. We appreciate you taking the time to share your comment about your recent stay with us. I am sorry to hear that you faced these inconveniences during your stay. Thank you for bringing these points to my attention, I will definitely look into it and take the appropriate actions. I will also talk with Ker Shin to know more about the situation. We sincerely hope that you will give us the chance to welcome you again for a real Sofitel experience. Feel Free to contact me on what'sapp again very soon. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara

Justin Couples - 09/01/2019 AccorHotels certified review
« 1 night for our wedding day »

Despite only staying for a night, Vincent and his team have made our wedding day special with the additional makeover of the room. Pleased with the nice surprises. Love the room with a good view of the city. Bed and sofa are also very comfortable. The only minus point is that we did not stay for 1 more night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Justin E., Thank you for taking the time to review your stay with us and thank you for your kind words left for my team and I. If your time allows, we would be more than grateful if you could post this on TripAdvisor, as it will help us to grow our online reputation and to improve our ranking as well. It was once again a real pleasure to welcome you and to prepare this nice surprise for you. Your satisfaction is our greatest reward. Feel free to contact me directly if you plan to stay with us again. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara

Datin F. H. Families - 08/01/2019 AccorHotels certified review
« Satisfied »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Datin Fauziah H., Thank you for taking the time to review your stay with us. We are constantly striving to provide the ideal experience for our customers, and your input helps us to define that experience. That being said, we would be more than grateful if you could share your kind words on www.tripadvisor.com. Your support will definitely help us to grow our online reputation towards the travel community. Meanwhile, please feel free to let me know if you plan another stay in our property in order to take care of it personally. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara

Allan T Business - 08/01/2019 TripAdvisor review
« My new 'favourite' hotel in KL »

Was pleasantly surprised by the spaciousness of the Club Millisime on the 22nd floor.Room was adequately spacious, AC strong, clean bathroom with quality bath amenities.Just outside is high-end Damansara City shopping mall with even 24hrs convenience store for that sudden hunger pangs that hit in the middle of the night. Overall, I am happy to return....very soon!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allan T, Bonjour and thank you very much for taking the time to review your recent stay with us. It is a pleasure to receive positive comments. I will not fail to share your comments with the rest of the team and I am sure that it will serve as an encouragement as we are continuously striving to improve the quality of our services. I am pleased to hear that you enjoyed our location, our Club Millesime as well as our bath amenities. We are looking forward to welcoming you back again very soon. Best Regards, Vincent Berry Guest Experience

Rasanjaya Couples - 07/01/2019 AccorHotels certified review
« Excelent »

It was some thing better than we expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rasanjaya Danunneththi I., Thank you for taking the time to review your stay with us. We are constantly striving to provide the ideal experience for our customers, and your input helps us to define that experience. That being said, we would be more than grateful if you could share your kind words on www.tripadvisor.com. Your support will definitely help us to grow our online reputation towards the travel community. Meanwhile, please feel free to let me know if you plan another stay in our property in order to take care of it personally. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara

Trudi C. Couples - 07/01/2019 AccorHotels certified review
« First time guests »

Very comfortable, staff were friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trudi C., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back with us very soon. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara

Farahleena D. M. Y. Families - 07/01/2019 AccorHotels certified review
« Efficient and Profesional »

Mr Rashid gave us such a good hospitality throughout our stay and wedding ceremony. Food was super fantastics, and we ordered room service food which is Nasi Goreng Indonesia, it was fantastic too. The bed are super comfy, the gym are excellent and the swimming pool is very big and enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DATO MOHD Y., Thank you for taking the time to review your stay with us. We are constantly striving to provide the ideal experience for our customers, and your input helps us to define that experience. That being said, we would be more than grateful if you could share your kind words on www.tripadvisor.com. Your support will definitely help us to grow our online reputation towards the travel community. Meanwhile, please feel free to let me know if you plan another stay in our property in order to take care of it personally. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara

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