Hotel - Sofitel Kuala Lumpur Damansara
Sofitel Hotel Sofitel Hotel

Sofitel Kuala Lumpur Damansara Hotel

4.0/5 255 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge
  • Room for hearing impaired guests

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Boules/petanque  (Nearby)

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Discover the true definition of 5-star luxury in our spacious and elegant rooms. Timeless design blends French sophistication and Malaysian tradition, creating a serene setting for rest and relaxation at the heart of Damansara City.Plush furnishings, including a chaise longue and the iconic Sofitel MyBed, invite you to put your feet up and enjoy all the modern amenities. The large bathroom provides plenty of room for luxuriating with our exclusive French toiletries.

  • 312 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 1,031 reviews

Our guest reviews for Sofitel Kuala Lumpur Damansara

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 255 reviews
verdims Business - 16/07/2018 TripAdvisor review
« Nice Hotel and new but service doesn't reflect Sofitel standard »

Hotel is new and very nice. bed is very comfortable. Location is quite convenient in newly develop area in Damansara City, adjacent to shopping mall. Some issues : No shower gel inside the shower (only shampoo,, I guess housekeeping didn't replenish correctly). very annoying to be aware of this in the middle of shower. I stayed during World Cup, asked the concierge and being advised that TV in the guest room has live WC football match. Very disappointed that it was a mis-information, none of the TV channel shown WC Football! Concierge should know everything about the hotel and not misguided guest. No operating bar as well inside the hotel. Hospitality level just average, front desk looks very awkward. The plus thing, bellboys are doing their best to satisfy guests. Will I stay here again? Maybe yes, if they maintain their price low. I paid RM 290 / nite net with Accor Plus member discount, which is very reasonable.

Linda Business - 14/07/2018 AccorHotels certified review
« Spotty service »

The bell hops and the concierge delivered the best and most consistent service throughout my stay.

Justine L. Friends - 14/07/2018 AccorHotels certified review
« Great stay, great location, best hotel in KL! »

Checked in late, but service was fast, great thanks to the room attendant (midnight, cannot remember the name) everything deliver to the room ASAP. Room was excellent esp after a Long day travelling. Pool was fantastic, everyone is friendly, definitely will be back next time!

Indrawan S. Families - 14/07/2018 AccorHotels certified review
« 5 star it is »

We stayed for 5 nights. It was an amazing experience. Very nice and enjoyable. The room is very comfortable and clean. The bathroom is huge. The pool is also nice. There is a sauna and a steam room in each of the pool changingroom that you can use. But the aircon wind in the bedroom was too big even on level 1. You need to request for extra shower gels. I have a little incident with my Accor reward point. But everybody makes mistakes. All the staff are very polite and helpful. We'll be back for sure!

Rb -. P. O. U. M. N. F. I. P. I. M. N. B. U. P. Business - 14/07/2018 AccorHotels certified review
« One of my very best stays in a Sofitel. Thank you. »

Loved my room. All the staff so helpful. The lounge is beautiful and elegant and the staff very wonderful.

Peter W. Solo - 14/07/2018 AccorHotels certified review
« New hotel, Still have rooms for improvement »

The hotel is new and nice! The room's facilities are very good! The club lounge is stylish and also providing a good services. BTW, it is a bit remote from the MRT station. It would be better to have the free shuttle. Also, my stay has not been recorded in the Le Club account, even I sent the email to the hotel with no reply.

Amir M. Business - 13/07/2018 AccorHotels certified review
« Not bad »

Was ok, would have been better if our room had been serviced before 7pm!

Kamarudin Business - 13/07/2018 AccorHotels certified review
« the room was ggod, but have to wait until over 4pm to check in »

1. poor reception, not too friendly. 2. i reached at the hotel about 11am. in most instances I managed to check in. but not in this hotel. i have a function at 2pm. this function is organised by an event company ( includng lunch). When asked about the event, the staff seems do not know, and asked about lunch , they also looked blurr. 3. asked to come back at 2,30pm,,, but still no romm!!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr K., Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roxana Gheorghe Executive Assistant Manager - Rooms

Ong L. L. Business - 13/07/2018 AccorHotels certified review
« Comfortable stay »

Well taken care of by the staffs

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms Ong, We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roxana Gheorghe Executive Assistant Manager - Rooms

M Business - 12/07/2018 AccorHotels certified review
« It was okay. Amenities are good but wouldn’t recommend the service. »

Unhappy with how I wasn’t given any assistance in unloading my luggage from the grab and bringing it up the stairs

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms C., Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roxana Gheorghe Executive Assistant Manager - Rooms

Anonymous Families - 12/07/2018 AccorHotels certified review
« Extremely Satisfied »

Extremely Satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Panahi M., We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. I am glad that our ambassadors made your stay a pleasant one At Sofitel Kuala Lumpur DAmansara, we strive to provide excellent services and I am glad that our team has achieved that. Your kind comments have been shared with the entire team as it serves as motivation for further improvement to serve our guests, Once again, thank you for choosing us and we are looking forward to welcoming you back again Sincerely, Roxana Gheorghe Executive Assistant Manager - Rooms

Chan H. Business - 11/07/2018 AccorHotels certified review
« Nice rooms but service staff need some improvement. »

Room service food arrived uncovered. Wonder how many people and germs it was exposed to while traveling from the kitchen to my room. Breakfast counter staff was quite short and curt. She muttered one word which I didn’t catch and then proceeded to stare at me without seating me. They all seemed to preoccupied chit chatting with each other, rather than welcoming a first time guest and showing where to sit and where the food was. Near impossible to find the room service menu. Can’t believe that your room service menu is on the tv and the speed is so slow. Dry difficult to find items to order especially after 11 pm. The room service contact on the phone was also of no help, simply telling me what was not available and not suggesting what was available. Overall, quite a negative experience. Pity cuz the rooms and the location are very good.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr Chan H., Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roxana Gheorghe Executive Assistant Manager - Rooms

Alex Business - 11/07/2018 AccorHotels certified review
« Worst check in experience ever »

Reached front desk at 2pm to check in before attending a conference at your hotel at 2.30. However the room was not ready for check in. Came back to check in at 5pm but the room was still not ready. When asked about the estimation of time to wait for the room would be ready for check in, the staff was not able to give me an answer. They just asked me to wait for the room. This is ridiculous and not acceptable. I will post my experience in others media regarding this matter. Totally a waste of my time to wait for the room. I've missed an appointment because of this.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr S., Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roxana Gheorghe Executive Assistant Manager - Rooms

Dr H. W. L. Business - 11/07/2018 AccorHotels certified review
« Could have been better »

Check in was slow and staff was unfriendly.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr Wil L. , Thank you for taking the time to share your feedback with us. Please accept my sincere apologies on the shortfalls that you have encountered. As Guest Experience is our first priority, please rest assured that your feedback has been highlighted for immediate actions. Once again, thank you for choosing us and we hope to have another opportunity to restore your confidence with us. Sincerely, Roxana Gheorghe Executive Assistant Manager - Rooms

Dr N. J. Business - 11/07/2018 AccorHotels certified review

Good.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr Nasri , We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roxana Gheorghe Executive Assistant Manager of Rooms

Wojciech Business - 11/07/2018 AccorHotels certified review
« Super Hotel, Service schlecht »

I have spent 3 nights at this Sofitel. Arrived on Friday 14:30, After 10 min waiting at the reception, i was informed that i have to make my check-in at the Lounge, because of my platinum Status at AccorHotels. Maybe i dont want it?.. no choice! At the Lounge i have got information that my room is not ready yet, and i have to wait approx. 1 hour... sorry, but i didnt arrive at 9am... for me rather not exceptable. Room was very nice, some smell i dont like it, but ok. Breakfast, Ok, Lounge nice. Service and hotel Staff poor, i would expect sth more from Sofitel. Please take some lessons from So Sofitel in Bangkok!!!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr Wojciech K., Thank you for Being our Accor Plus Platinum member and for taking the time to share your experience with us Please accept my sincere apologies on the several short falls that you have encountered during your visit with us. Your valued feedback regarding the mentioned issues have been carefully noted and passed to the team to rectify and to ensure a non-repeat of the shortfalls for any of our guests. Once again thank you for choosing us and we are looking forward to have an opportunity to provide a better experience for you Sincerely, Roxana Gheorghe Executive Assistant Manager - Rooms

Yasodha Families - 10/07/2018 AccorHotels certified review

The service was poorm especially at check in and check out. The processes appear to be unclear tp stagf and there ia no consistency with regards to service level. We have stayed with you on 3 different occasions and have not seen an improvement.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms Yasodha, Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roxana Gheorghe Executive Assistant Manager - Rooms

Dr. M. T. T. S. M. C. Families - 10/07/2018 AccorHotels certified review
« Great Hotel »

1. Service excellent from the staff. 2. It's a nice and convy room hotel. 3. A lot of choice for having welcome drinks.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms Melitina, We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roxana Gheorghe Executive Assistant Manager - Rooms

Adrian Couples - 10/07/2018 AccorHotels certified review
« Bad experience at checkin »

We arrived at the hotel at about 5pm. The hotel informed us as occupancy rate was high, we were not eligible for room upgrade as Gold member. That was disappointing but fine since this was subject to availibility. However, next, the staff informed us that the room was not available We expressed our displeasure that despite a booking and being 5pm, the room was not ready. The staff simply repeated the same reason that the room was not available and there was nothing she can do. After we repeatededly express that it was 5pm and the room should be ready, we were finally upgraded to a better room. Understand that the room is not available when we arrive early..... however to experience the same at 5pm came as a surprise. The staff did not express any apology and treated it as a matter of fact. This should not be service from a Sofitel hotel. However, the room was very good The junior suite was very spacious. I enjoyed a very good stay in the room. The service was also very good at the Chinese restaraunt and coffe house. Food at the Chinese restaraunt was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr Adrian, Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roxana Gheorghe Executive Assistant Manager - Rooms

C.e. T. Business - 09/07/2018 AccorHotels certified review

Requested for late checkout but was passed around at the front desk. One person said checkout time is 1300 another said 1230 and another just put me on hold. Matter was not solved until I personally went down to the front desk to ask for the manager. Staffs are poorly train.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr Chong, Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roxana Gheorghe Executive Assistant Manager - Rooms

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