ibis budget Luton Airport 2 stars

TripAdvisor rating 3.5/5 299 reviews
ibis budget Luton Airport
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+ 11 Services
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Room 1

Number of guests
Children's age
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Le Club AccorHotels

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • 10 minutes to Parkway station, with links to central London

  • 10 minutes away from Luton Parkway train station

  • Currency exchange bureau located onsite

  • Less than a mile from Luton Airport

  • Pet-friendly hotel, with on-site facilities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • LUTON AIRPORTPaying
  • Reception open 24 hours a day
  • Currency exchange
Catering
  • Breakfast
  • Snack & beverage machine

Hotel location

ibis budget Luton Airport

Airport Way
LU2 9DQ
luton
united kingdom

Tel: +441582218280

Fax: (+44)0

Check-in from 14h00

Check out up to 12h00

  • By plane

    LUTON AIRPORT At 0.97km / 0.6 miles - Shuttle paying

  • By train

    LUTON AIRPORT At 2.25km / 1.4 miles

  • By train

    LUTON PARKWAY At 1.61km / 1 miles

GPS :51.87484, -0.385003

Our accommodations

DOUBLE - Room with large bed for 2 people

  • Max. number of persons: 2
  • Area: From 12
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Business Desk

TWIN - Room with twin beds

  • Max. number of persons: 2
  • Area: From 12
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room

TRIPLE - Room with a large bed and a bunk bed

  • Max. number of persons: 3
  • Area: From 12
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room

Our guest reviews for
ibis budget Luton Airport

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

1,341 reviews

tripadvisor

TripAdvisor Rating 3.5/5

299 reviews

Relaxing stay prior an early flight

Customer review rating 4.0/5

S M. Couples - 08/10/2019 AccorHotels review

Warm welcome by 2 nice ladies. Nice and quite room. Very easy breakfast. Thanks

Dear Guest, We very much appreciate your comments regarding your stay at the ibis budget Luton Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hira

sufficiently satisfactory

Customer review rating 4.0/5

Tim B. Solo - 08/10/2019 AccorHotels review

The room, great, the breakfast great. Not happy about having to pay £10 for parking, as it should be part of the room arrangement. But then again the parking space was not sufficient for the hotel

Dear Guest, We very much appreciate your comments regarding your stay at the ibis budget Luton Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hira

A Night at the Luton Airport Ibis

Customer review rating 4.0/5

Fitogo Solo - 07/10/2019 AccorHotels review

Basic but spotlessly clean and tidy and it worked for me

Dear Thomas, We very much appreciate your comments regarding your stay at the ibis budget Luton Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hira

Efficient, clean, and compact

Customer review rating 4.0/5

Joshua Couples - 05/10/2019 AccorHotels review

Our check-in took less than a minute - quite a record. The room was very clean but small (a double room). Bedside lights did not work. We didn't use the TV, the rest of the devices all worked. Too bad there's no restaurant in the hotel, then we could have stayed there for dinner.

Dear Joshua, We very much appreciate your comments regarding your stay at the ibis budget Luton Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hira

Dirty

Customer review rating 4.0/5

Rosie V. Couples - 05/10/2019 AccorHotels review

Not happy .the toilet was disgusting and the bedding had dirt over .

Dear Rosie, Thank you for taking the time to tell us about your experience at the ibis budget Luton Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry that you had some cleaning issues while your stay however I will pass this on to our house keeping management who would be able to take appropriate measures regarding this matter. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hira

Excellent cost effectiveness

Customer review rating 4.0/5

Colin S. Couples - 01/10/2019 AccorHotels review

Comfortable bed. Good bathroom optimization with great shower. Everything necessary for a good night's sleep and shower as stopover to flight

Dear Colin, We very much appreciate your comments regarding your stay at the ibis budget Luton Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hira

Absolutely terrible service!

Customer review rating 4.0/5

Irina G. A. I. B. Families - 30/09/2019 AccorHotels review

When we arrive at Luton airport, I thought to myself how nice it was that we had already checked ourselves in (as recommended via email) and how close the Ibis Budget hotel was - which was the main reason why we choose to book this hotel. We arrive well after midnight with a sleepy toddler (4 years old) and this was the first night of our 2 week travel, so getting a room to recharge right away before the next flight in the morning was very important, that´s why it was the room was booked and paid for early in advance! Shortly after arriving to the reception to pick up our keys we are told that there are no rooms available, and our online check-in (recommended “to save time”) means next-to-nothing. Luckily a guy checked out few minutes after we arrived at the hotel, so the reception staff told us that he´ll run fast to change the sheets in this room, while we try to keep our sons spirits up in the lobby. We get our room around an hour later, obviously very unhappy and frustrated but we take what we can at this point. When we get into the room we could still smell the person that have been there before. The room was has clearly been cleaned in a magnificent hurry to say the least. Which to a point i get; the hotel staff was trying their best to pull up their pants and clear the mess, but its was not even close to what is to be expected or paid for. There was a lot of stray hairs in the bed, on the floor and even on the toilet seat, almost like it had been carefully placed there. Pictures were taken and staff notified along with further dissatisfaction claims (we´ll be happy to send them to you). On the next morning, when we spoke with the shift manager if there will be some kind of compensation for this misfortune stay of ours we are told that we´ll receive a full refund for that night, but first he´ll need to inform his superiors about the case and get a go ahead from them. We were asked to leave an email address, on which we´ll be inform about the refund asap! On the way out I voiced my concern of staying there again, since i was coming back in 2 weeks time, alone on the way back with my son. The reaction was more in the line of “hopes and prayers” than actually reassuring me that I will definitely have a clean room on time. Fast forward two weeks later and I’m there for my second night and we have not received so much as a confirmation that anyone has ever looked into our complaint. I ask around at the front desk and was told, there was nothing that could be done. So in conclusion, this promise for a full refund, for the first night, was never processed. If we end up with no answer from you, refund or some kind of compensation within a week you leave us no other choice but to go to social media to get your attention. Neither of us want or need that, especially when the fix is as easy as this.

Dear IRINA G., Thank you for taking the time to tell us about your experience at the ibis budget Luton Airport. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Please contact our Duty Manager at HA0Y7-DM who will be able to assist with the required compensation I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis Budget. Please do not hesitate to contact me during your next visit. Sincerely, Sherif Gad

Very close to airport

Customer review rating 4.0/5

Carmina T. Solo - 28/09/2019 AccorHotels review

Check in was easy, Staff was super helpful and printed out for me my boarding pass. The room was clean and had everything I needed. One thing I missed was a hairdryer. I know this is a budget hostel but there are hostels which provide hairdryers.

Dear Carmina, We very much appreciate your comments regarding your stay at the ibis budget Luton Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hira

Adequate

Customer review rating 4.0/5

T T. P. Couples - 26/09/2019 AccorHotels review

value for money : there appears to be no method of an early morning wake up call !

Dear Trevor, We very much appreciate your comments regarding your stay at the ibis budget Luton Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hira

Disappointing for the money paid

Customer review rating 4.0/5

Stephen N. Business - 26/09/2019 AccorHotels review

Room was small but clean. However I was very disappointed to find that a £72 per night room didn’t have tea and coffee facilities or even shower gel. Also disappointing to discover that I could have had the same room room for £65 with breakfast if I hadn’t booked in advance and had simply walked in on the night.

Very satisfied

Customer review rating 4.0/5

Paul H. Couples - 26/09/2019 AccorHotels review

Good experience will use again

Dear Paul, We very much appreciate your comments regarding your stay at the ibis budget Luton Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hira

Clean and comfortable

Customer review rating 4.0/5

Stef Solo - 25/09/2019 AccorHotels review

Room was small could use a table beside the bed but overall it was clean, comfortable, easy airport access good front desk experience.

Dear Stefan, We very much appreciate your comments regarding your stay at the ibis budget Luton Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hira

Could this really be an airport hotel?- it was so quiet!

Customer review rating 4.0/5

Paul Families - 24/09/2019 AccorHotels review

very efficient process, courteous staff and extremely clean room, perfect for pre flight stay

Dear Paul, We very much appreciate your comments regarding your stay at the ibis budget Luton Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hira

Not great

Customer review rating 4.0/5

Amanda Solo - 23/09/2019 AccorHotels review

It wasn’t great. First the aircon didn’t work in my room, so I was moved to another. Then my card stopped working and staff instead of giving me another one just took the card from me and opened the door saying there’s nothing they can do. So I was forced to shower in the dark since the card is used for electricity as well. And I couldn’t leave my room without asking the staff to open my door. They didn’t even apologise for this.

review

Customer review rating 4.0/5

Lawrence B. Couples - 23/09/2019 AccorHotels review

The soap was terrible and stuck to my body hairs I couldn't get it off! Also you provide soap but no shampoo. I understand it is a budget hotel but most people would prefer shampoo over soap. The pillows were a bit worn out and cheap. Finally, there was a smoke alarm or something in the rooms which has an extremely bright flash every few seconds. As a budget hotel, all people expect is to be able to get a good night's sleep, but you fitted a small disco into the smoke alarm. Car Parking was good and the staff friendly.

Good place to stay.

Customer review rating 4.0/5

Steve H. Friends - 23/09/2019 AccorHotels review

Very convenient place to stay. Five minutes away from the Luton airport. £5 taxi ride to the airport. Place is very comfortable and clean.

Dear Stephen, We very much appreciate your comments regarding your stay at the ibis budget Luton Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hira

Practical and Amiable

Customer review rating 4.0/5

Anonymous Solo - 23/09/2019 AccorHotels review

I had a very nice stay, the room was clean though very bare. The staff was lovely and very helpful!

Dear Cammile, We very much appreciate your comments regarding your stay at the ibis budget Luton Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hira

very friendly and helpful staff.spotlessly clean room

Customer review rating 4.0/5

Buddug H. Solo - 22/09/2019 AccorHotels review

Very good indeed

Dear Buddug, We very much appreciate your comments regarding your stay at the ibis budget Luton Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hira

A good value hotel stay,.

Customer review rating 4.0/5

John W. Couples - 22/09/2019 AccorHotels review

Very positive visit, helpful happy to see you staff, comfortable bed etc.

Dear John, We very much appreciate your comments regarding your stay at the ibis budget Luton Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hira

Useful functional hotel for a stay before early flight.

Customer review rating 4.0/5

Anonymous Solo - 20/09/2019 AccorHotels review

Helpful receptionists, quick check in, clean and functional. A kettle in the room would have been welcome but understood that this is an Ibis Budget hotel.

Dear Stephen, We very much appreciate your comments regarding your stay at the ibis budget Luton Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hira
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