Hôtel Mercure Bayonne Centre Le Grand Hotel 4 stars

TripAdvisor rating 4.0/5 131 reviews
Hôtel Mercure Bayonne Centre Le Grand Hotel
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Hotel extras

  • An emblematic building dating back to 1835 with an understated elegance,

  • In the heart of the historical center,

  • A special location for a cultural and gourmet stopover in a pedestrianized area,

  • Friendly lounge bar with vintage decor,

  • Private parking garage just 150 meters away (parking fees apply)

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Pets allowed 20.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
Leisure and activities
  • Indoor heated pool (Nearby)
  • Fitness centre (Nearby)
  • Massage (Nearby)
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 bar(s)
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Hôtel Mercure Bayonne Centre Le Grand Hotel

21 Rue Thiers
64100
bayonne
france

Tel: +33559596200

Fax: (+33)5/59596201

Contact email

Check-in from 14h00

Check out up to 12h00

  • BAYONNE ANGLET BIARRITZ :   C BAYONNE MAIRIE

  • CHRONOPLUS :   B A2 C BAYONNE MAIRIE

  • MAIRIE DE BAYONNE :   Ligne A1 MAIRIE DE BAYONNE

  • By plane

    AEROPORT BIARRITZ At 6.1km / 3.79 miles

  • By train

    BAYONNE At 1km / 0.62 miles

GPS :43.492304, -1.476461

Our accommodations

Classic Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

BAR DU GRAND HOTEL

Photo non contractuelle / Strictly non binding

CHIC AND FRIENDLY LOUNGE BAR WITH VINTAGE DECOR

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 21 m²

  • Maximum capacity: 8 people

Find out more

Our guest reviews for
Hôtel Mercure Bayonne Centre Le Grand Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

877 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

131 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Lovely hotel

Customer review rating 4.5/5

Valerie C. Friends - 05/06/2019 AccorHotels certified review

Staff very helpful and friendly, unfortunately room was not cleaned on last day and had to ask for help from reception who were very helpful and got things sorted out very quickly

A perfect hotel for a visit to Bayonne, location, staff, breakfast, rooms, all superb!

Customer review rating 4.5/5

Dixie B. Families - 04/06/2019 AccorHotels certified review

ALWays our favorite hotel in Bayonne. Staff are very professional, very pleasant, very helpful. The man at the reception helped book our Mercure hotel in Paris. It is in a perfect location, we are very pleased, it,is the Mercure Hotel Notre Dame Saint Germain Des Pres. We visit Bayonne because it is the Sister City of our county in Florida and it is a pleasure to renew our friendships in Bayonne regularly. The rooms at the Bayonne Hotel are very nice and the breakfast buffet is enjoyed, as well as being able,to make tea or coffee during the day. Thank you!

Excellent as usual

TripAdvisor rating 4.0/5

Navigator32417479573 Business - 03/06/2019 TripAdvisor review

Really nice hotel really lovely team, always here to help Nice rooms with nice deco, really comfy well located, many nice restaurants close to the hotel great breakfast. I tend to stay there several times a month.

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Bayonne Centre Le Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards

A comfortable, well presented room in a great location.

Customer review rating 4.5/5

Maree C. Couples - 30/05/2019 AccorHotels certified review

Overall extremely satisfied.

Lovely hotel

Customer review rating 4.5/5

Joanne Friends - 24/05/2019 AccorHotels certified review

Excellent location, gracious staff, walking distance to all areas of interest , a definite go back to place

Nice hotel, helpful staff, great location

Customer review rating 4.5/5

Daniel G. Couples - 13/05/2019 AccorHotels certified review

We loved the hotel and staff, and had a fabulous time. The only area for improvement is the breakfast. The scrambled eggs sit for too long and do not appear appetizing.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Very accommodating staff at nicely located facility

Customer review rating 4.5/5

Jim Couples - 11/05/2019 AccorHotels certified review

Alexandra went out of her way to enhance our comfort and stay. Slightly oversized room, extra sheet and blanket provided in lieu of comforter. Clean and comfortable. Alexandra very helpful on directions and options.

Dear JAMES W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bayonne Centre Le Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.5/5

Edward S. Couples - 07/05/2019 AccorHotels certified review

Lady at reception was excellent, extremely helpful, polite and cheerful,the breakfast (hot section ) was very disappointing, room service was adequate, .

Dear EDWARD s., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bayonne Centre Le Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I wiil check hot selection in breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A very pleasant stay.

Customer review rating 4.5/5

Sharon C. Business - 20/04/2019 AccorHotels certified review

Best location and courteous staff.

A Mercure Quality Hotel In Bayonne Center

TripAdvisor rating 4.0/5

Culture39514921076 Couples - 19/04/2019 TripAdvisor review

Excellent hotel. Staff was great. Complete breakfast was a joy to wake up to in the morning. The hotel's parking garage was average due to the fact that the entry/exit control light at the entrance was not operating and the venue was narrow and steep. The town's ongoing construction is quite an obstacle to overcome, although, the hotel stay is worth the extra effort. Note: I would like to point out that the hotel staff, especially Marie at the front desk, was exceptionally helpful and made our stay extra pleasant. Also, Guillarme, Antoine, and Alexandra assisted us also. The breakfast room staff were courteous and helpful. Our room was clean and neat each day.

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Bayonne Centre Le Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards

Excellent Hotel in great location.

Customer review rating 4.5/5

Anonymous Couples - 16/04/2019 AccorHotels certified review

We thoroughly enjoyed our stay. Breakfast was excellent. The room was very comfortable the and general ambience was very good. My only disappointment was the failure to replenish toiletries and water daily.

Great location and high quality

Customer review rating 4.5/5

Edward J. Couples - 18/03/2019 AccorHotels certified review

Very high quality renovation/ friendly and helpful staff

Dear sir We very much appreciate your comments regarding your stay at Mercure Bayonne Centre Le Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good , old hotel but without restaurant. Reception very friendly.

Customer review rating 4.5/5

Ari U. Couples - 04/03/2019 AccorHotels certified review

please , see text above.

Dear ARI U., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bayonne Centre Le Grand Hôtel. It is always a pleasure to receive positive feedback. Concerning your request : Accor Hotels actually offer a senior rate with breakfast included. You have to ask this rate when you book the room and it is not cumulative with the-5% discount to the holders of the Accor card. Thank you again for sharing your experience. Sincerely,

Accor website should warn of parking and access difficulties

Customer review rating 4.5/5

Kenneth S. Solo - 11/02/2019 AccorHotels certified review

I had a very hard time finding my way to the hotel once I arrived in Bayonne, due to the fact that road works were taking place and the normal flow of traffic was disrupted. Every route into the street where the hotel was located seemed to be closed off, or was "one way" in the opposite direction. In fact access was easy once you knew the route that was normally blocked off, but which had now been opened to permit access. However, the provisional access to and from the Parking De Gaule was very unsatisfactory when exiting, requiring some backing up before steering into the exit lane. Arriving guests will probably be allowed to leave their car directly outside the hotel on the night of arrival. After that you have to find a space elsewhere. The hotel complied with my request for the room I wanted, and I think this was a surclassment. Unfortunately, the hotel appears to have changed its TV provider since my last visit, with the result that some English language channels (including CNBC) have been dropped. I would add that the TV set was not especially big considering the length of the room, but this is almost certainly due to limited space on the wall where it is mounted. The room was very comfortable and quiet, but it had a tendency to get overheated, even when I reduced the heating thermostat to 19C. As a result, I found it necessary to open a window at night. This means that there is a bit of street noise, but nothing very serious. Breakfast was up to Mercure's normal standard. The fruit salad contains plenty of choice. The hotel does not have its own restaurant, but there is a good variety of restaurants within walking distance. Staff were friendly and helpful.

Dear Sir, We very much appreciate your comments regarding your stay at Mercure Bayonne Centre Le Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to see you for your next vsit in Bayonne (after all these works) Sincerely,

Satisfait...

Customer review rating 4.5/5

Anonymous Business - 23/01/2019 AccorHotels certified review

Satisfait...

Monsieur Nous tenons à vous remercier de votre fidélité et d’avoir pris le temps d’exprimer votre satisfaction. Vos commentaires et vos suggestions nous permettent de continuer à améliorer nos prestations aussi n'hésitez pas à nous préciser ce que nous pourrions améliorer au niveau du buffet petit déjeuner. A très vite au Mercure Bayonne Centre le Grand Hôtel, Cordialement,

Relaxing

Customer review rating 4.5/5

Ed Friends - 22/01/2019 AccorHotels certified review

Very spacious room and the hotel is close to everything.

Dear Madam, We very much appreciate your comments regarding your stay at Mercure Bayonne Centre Le Grand Hôtel. Thank you again for sharing your experience, and we hope your next visit will be as relaxing as the previous one. Sincerely,

very good, nice room, pleasant staff rnjoa

Customer review rating 4.5/5

John P. Couples - 08/01/2019 AccorHotels certified review

Enjoyable

Dear Mr P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bayonne Centre Le Grand Hôtel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely hotel staff very friendly and helpful

Customer review rating 4.5/5

Christine D. G. Families - 07/01/2019 AccorHotels certified review

Comfortable, clean and quiet room. Good to have coffee/ tea making facilities in our room. Great breakfast. The hotel is well situated for sightseeing. Would definitely stay again.

Dear Madam We very much appreciate your comments regarding your stay at the Hôtel Mercure Bayonne Centre Le Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good service good location expensive

Customer review rating 4.5/5

Anonymous Families - 01/01/2019 AccorHotels certified review

freezing bathrooms, no possibility to regulate temperatures; very surprising for an expensive, 4 star hotel very good service though; direct booking was way more expensive than online

Dear MARIE LAURE R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bayonne Centre Le Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

excellent

Customer review rating 4.5/5

Ap Couples - 01/01/2019 AccorHotels certified review

great checkin. Very helpful about where to eat Very comfortable beds great shower

Dear ANDREW P., Thank you for taking the time to write this wonderful review of your recent stay at The MERCURE BAYONNE CENTRE. It gives me great pleasure to know that you had a terrific experience with us and that you were impressed by our staff and service. At The MERCURE BAYONNE we pride ourselves on creating special experiences for all of our guests. I will be certain to share this fantastic review with the whole of the team and we hope to welcome you back to The MERCURE BAYONNE CENTRE in the very near future. Best wishes, Geoffrey GAUTIER - Marketing Manager Mercure Bayonne Centre
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