Hotel - Mercure Bayonne Centre Le Grand Hotel
Mercure Hotel Mercure Hotel

Mercure Bayonne Centre Le Grand Hotel

4.0/5 85 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Indoor heated pool  (Nearby)
  • Fitness centre  (Nearby)
  • Well-being
    • Hammam
    • Massage
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Beach and water sports
    • Boat excursions (Paying)
    • Rafting (Nearby)
    • Rowing (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Athletics stadium (Nearby)
    • Bowling (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 54 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Bouquet TV Canal+ and Canalsat
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 408 reviews

Our guest reviews for Mercure Bayonne Centre Le Grand Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 85 reviews
Anonymous Couples - 16/09/2018 AccorHotels certified review

Very friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

M R. Couples - 13/09/2018 AccorHotels certified review
« Well run hotel in a great location »

Spacious rooms with wonderfully responsive staff. Breakfast was a generous full American style meal with made to order eggs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon at mercure Bayonne Centre le Grand Hotel. Sincerely,

Alan B. Couples - 04/09/2018 AccorHotels certified review
« Great location for a short stay in Bayonne »

We were only able to stay in Bayonne briefly on our way back to England, but the hotel's location was perfect for exploring the city in a few hours. We liked the hotel's blend of vintage elegance and modern facilities - and our balcony! We were also greeted and assisted by two delightful receptionists, Laetitia and Audrey, who were especially helpful and welcoming. I wish we could have stayed longer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at Mercure Bayonne Centre Le Grand Hôtel. It is always a pleasure to receive positive feedback. Audrey and I are very happy about your comments Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia

J. Couples - 27/08/2018 AccorHotels certified review
« Perfect »

Very satisfying Very nice and large beds Huge room Quiet but not s’inquiète because of the communication door in the bathroom with another bedroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at Mercure Bayonne Centre Le Grand Hôtel. We are delighted with your satisfaction and will be happy to see you again for another stay on the bask country. Best regards. Sincerely,

Gk Solo - 25/08/2018 AccorHotels certified review
« Satisfied »

Room was clean. No frills. Room faced the street. Was quiet unless I was super tired and passed out and didn't hear a thing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bayonne Centre Le Grand Hôtel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Alistair Couples - 18/08/2018 AccorHotels certified review
« Nicely enjoyable »

Comfortable Excellent location

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir, We very much appreciate your comments regarding your stay at Mercure Bayonne Centre Le Grand Hôtel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Charles M. Solo - 16/08/2018 AccorHotels certified review
« Very satisfied »

The hotel was very clean, polite and helpful staff, excellent internet speed. Great location. I appreciate the practice whereby one can stay in bed without interruption by cleaners. My experience was such that I will recommend the hotel to friends and colleagues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir We very much appreciate your comments regarding your stay at Mercure Bayonne Centre Le Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Richard H. Friends - 02/08/2018 AccorHotels certified review
« Brilliant staff and service »

Most enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear M H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bayonne Centre Le Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one (shall we book your room for July 2019 ?). Sincerely,

D. A. Families - 26/07/2018 AccorHotels certified review

Excellente

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur D., Quel plaisir de lire votre commentaire ! Toute notre équipe vous remercie et est très heureuse de voir que vous avez passé un agréable séjour parmi nous. Notre équipe est toujours disponible pour vous accompagner le long de votre séjour et le rendre le plus agréable possible, en gardant un esprit de convivialité. Nous espérons vous revoir prochainement au Mercure Bayonne Centre Le Grand Hôtel.

Gail T. Couples - 15/07/2018 AccorHotels certified review
« Beautiful hotel centrally located in Bayonne. »

The rooms was large and clean. We appreciated having the refrigerator in the room. We were traveling with a large group so we happy with the fast check in process after a long day. The breakfast selection was good, however, the room is small so it is was difficult to get to the food while other we're making coffee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dale T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bayonne Centre Le Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Barb B. Friends - 12/07/2018 AccorHotels certified review
« Fantastic »

Friendly, comfortable, professional, perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barb B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bayonne Centre Le Grand Hôtel. We are so happy to see that you had an enjoyable and wonderful trip in Bayonne during your stay with us. We would be extremely happy to welcome you again and we look forward to your next visit to the Basque Country. Sincerely,

Malcolm A. S. F. Couples - 09/07/2018 AccorHotels certified review
« Perfectly located; helpful staff »

Perfectly located for shopping, restaurants and more. The staff was very helpful while we were there. We really enjoyed our stay at the hotel. Wonderful breakfast at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sirs We very much appreciate your comments regarding your stay at the Hôtel Mercure Bayonne Centre Le Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Gary Couples - 27/06/2018 AccorHotels certified review
« Fabulous accomodation »

Fantastic room overlooking the cathedral, friendly and helpful staff, good in-room facilities and a fair price. We would happily have stayed longer if we could.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for your kind feedback about your stay at Mercure Bayonne Centre Le Grand Hôtel. We are pleased to read that you enjoyed our 4-star hotel, especially for our convenient location, the kindness of our staff and the confort of our room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Peter T. Families - 21/06/2018 AccorHotels certified review
« Stop over onthe way to N Spain »

Unfortunately we were not advised that the city were in the process of regenerating the whole of the roadway outside the hotel, which firstly made it difficult to get to the front door. On top of that the hotel has two sign boards outside of the hotel for a parking space - so you can drop your luggage off and then move the car. The space has a huge high pavement at the front that is very easily hit when trying to negotiate into the small gap. The hotel needs to negotiate with the town council for a greater share of the roadway for clients cars. On top of that we were not advised that the parking is off site - three streets away on the 5th floor of a private parking on top of Soc Gen's offices. The problem with that is that the access is up a very steep ramp which is extremely narrow and one can see that many before have hit their cars on the walls of the ramp to the first floor - CARE IS ESSENTIAL - both up and down! The spaces on the top floor are very tight - having been built apparently in the 70's when cars were a lot smaller in length and width. Turning to the hotel - one has to complement the for retaining probably the original cage lift in exceptional order and it worked very well without fault. The room was large and adequate, as was the bathroom. The air con could not be put on a low fan drive and ended up being too strong and cold - when one needed a bit of cooling - especially with the road workers starting the concrete polishing at 7 in the morning. Dust all over so windows shut. Breakfast was more than adequate in a very well lit breakfast room with a glass roof. Overall the hotel provided a suitable stop off - but it did have its problems as noted. Maybe a new parking should e sought and an increased share of the road outside - if the city want to encourage tourist to visit and stay and boost their income.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bayonne Centre Le Grand Hôtel. We are sorry for the inconvenience caused by works on the street. These temporary inconveniences will allow our establishment to enjoy an even more pleasant setting. We are delighted that you enjoyed the charm of your room and the breakfast room. We hope to see you again soon and enjoy a refurbished street. Sincerely,

Pam T. Couples - 18/06/2018 AccorHotels certified review
« We enjoyed your hotel »

The hotel is nice, although the room was small, it was clean and the linen and towels were lovely. The Location is great and easily accessible. Barbara, at the front desk was amazing. She was very helpful and knowledgeable, which was greatly appreciated by us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, First thing first, thank you for traveling such a long way to visit France and the Basque country. We are very greatful for your comprehensive review and wonderful feedback of your stay at Mercure Bayonne Centre Le Grand Hôtel. We were delighted to hear that you enjoyed your stay at our hotel, and that Barbara took such good care of you. We hope we will have the pleasure to welcome you again in Bayonne. Yours Sincerely

Patricia G. Couples - 08/06/2018 AccorHotels certified review
« Great hotel in fantastic location »

Very good, friendly staff, good location and nice room. Only downside was private parking does not cater for large cars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bayonne Centre Le Grand Hôtel. We are delighted that you enjoyed your stay and we shared your comments with all our employees. Looking forward to welcoming you soon. See you soon

Anonymous Couples - 01/06/2018 AccorHotels certified review
« We enjoyed our stay at your hotel. »

Other than the noise level from the street repairs which were being done while we were in Bayonne, we were happy with our stay at your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir We very much appreciate your comments regarding your stay at the Hôtel Mercure Bayonne Centre Le Grand Hôtel. We are delighted that you have enjoyed your stay despite the ongoing work in the city. We hope to see you again soon to enjoy a beautiful refurbished street. Sincerely,

Anonymous Couples - 01/06/2018 AccorHotels certified review

Clean. Well-located. A bit dark. A mysterious noise from within the hotel kept us awake the first night. Effective staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

John R. Friends - 21/05/2018 AccorHotels certified review
« Loved Bayonne, the hotel was very central and comfortable »

Everything worked well from the moment we checked in. The room was airy and of a sufficient size, the bathroom was clean, the dining room classy and interesting, and the breakfast was more than adequate

Our hotel has responded to the review
Our hotel has responded to the review

Dear M R., Thank you for taking the time to share your experience after your stay at Mercure Bayonne Centre Le Grand Hôtel. We are very concerned about the opinions of our guests and are extremely sensitive to the guests who take the time to share their feelings. We are pleased that you enjoyed your stay with us and that all our services were up to your expectations and wishes. Your satisfaction is our best reward ! We look forward to have the pleasure to welcoming you back soon. Best regards,

Richard E. Couples - 27/04/2018 AccorHotels certified review
« No air conditioning »

The hotel is in a superb position in the center of the town. It was difficult sleeping at night due to the warm temperature. The air conditioning would not go below 18 degrees and the temperature in the room seemed much higher. We stayed for 3 nights and the towels were not changed once, they were not even tidied up. The tissue container was empty after the first day and was never replenished. The curtain was hanging off the curtain rail. Hardly a 4 star hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bayonne Centre Le Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Concerning air conditionning the apliances are rules in all rooms on 18. During spring and considering temperatures variations it is very difficult for us to adapt the right temperature in all the hotel. Again our sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely,

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