Hotel - Mercure Bayonne Centre Le Grand Hotel
Mercure Hotel Mercure Hotel

Mercure Bayonne Centre Le Grand Hotel

4.0/5 59 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 111.15 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking (Paying, Nearby)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Pets allowed 20  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Indoor heated pool  (Nearby)
  • Fitness centre  (Nearby)
  • Well-being
    • Hammam
    • Massage (Paying, Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Beach and water sports
    • Boat excursions (Paying)
    • Rafting (Nearby)
    • Rowing (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Athletics stadium (Nearby)
    • Bowling (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 54 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Bouquet TV Canal+ and Canalsat
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 265 reviews

Our guest reviews for Mercure Bayonne Centre Le Grand Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 59 reviews
Gary Couples - 27/06/2018 AccorHotels certified review
« Fabulous accomodation »

Fantastic room overlooking the cathedral, friendly and helpful staff, good in-room facilities and a fair price. We would happily have stayed longer if we could.

Peter T. Families - 21/06/2018 AccorHotels certified review
« Stop over onthe way to N Spain »

Unfortunately we were not advised that the city were in the process of regenerating the whole of the roadway outside the hotel, which firstly made it difficult to get to the front door. On top of that the hotel has two sign boards outside of the hotel for a parking space - so you can drop your luggage off and then move the car. The space has a huge high pavement at the front that is very easily hit when trying to negotiate into the small gap. The hotel needs to negotiate with the town council for a greater share of the roadway for clients cars. On top of that we were not advised that the parking is off site - three streets away on the 5th floor of a private parking on top of Soc Gen's offices. The problem with that is that the access is up a very steep ramp which is extremely narrow and one can see that many before have hit their cars on the walls of the ramp to the first floor - CARE IS ESSENTIAL - both up and down! The spaces on the top floor are very tight - having been built apparently in the 70's when cars were a lot smaller in length and width. Turning to the hotel - one has to complement the for retaining probably the original cage lift in exceptional order and it worked very well without fault. The room was large and adequate, as was the bathroom. The air con could not be put on a low fan drive and ended up being too strong and cold - when one needed a bit of cooling - especially with the road workers starting the concrete polishing at 7 in the morning. Dust all over so windows shut. Breakfast was more than adequate in a very well lit breakfast room with a glass roof. Overall the hotel provided a suitable stop off - but it did have its problems as noted. Maybe a new parking should e sought and an increased share of the road outside - if the city want to encourage tourist to visit and stay and boost their income.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bayonne Centre Le Grand Hôtel. We are sorry for the inconvenience caused by works on the street. These temporary inconveniences will allow our establishment to enjoy an even more pleasant setting. We are delighted that you enjoyed the charm of your room and the breakfast room. We hope to see you again soon and enjoy a refurbished street. Sincerely,

Pam T. Couples - 18/06/2018 AccorHotels certified review
« We enjoyed your hotel »

The hotel is nice, although the room was small, it was clean and the linen and towels were lovely. The Location is great and easily accessible. Barbara, at the front desk was amazing. She was very helpful and knowledgeable, which was greatly appreciated by us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, First thing first, thank you for traveling such a long way to visit France and the Basque country. We are very greatful for your comprehensive review and wonderful feedback of your stay at Mercure Bayonne Centre Le Grand Hôtel. We were delighted to hear that you enjoyed your stay at our hotel, and that Barbara took such good care of you. We hope we will have the pleasure to welcome you again in Bayonne. Yours Sincerely

Patricia G. Couples - 08/06/2018 AccorHotels certified review
« Great hotel in fantastic location »

Very good, friendly staff, good location and nice room. Only downside was private parking does not cater for large cars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bayonne Centre Le Grand Hôtel. We are delighted that you enjoyed your stay and we shared your comments with all our employees. Looking forward to welcoming you soon. See you soon

Anonymous Couples - 01/06/2018 AccorHotels certified review
« We enjoyed our stay at your hotel. »

Other than the noise level from the street repairs which were being done while we were in Bayonne, we were happy with our stay at your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir We very much appreciate your comments regarding your stay at the Hôtel Mercure Bayonne Centre Le Grand Hôtel. We are delighted that you have enjoyed your stay despite the ongoing work in the city. We hope to see you again soon to enjoy a beautiful refurbished street. Sincerely,

Anonymous Couples - 01/06/2018 AccorHotels certified review

Clean. Well-located. A bit dark. A mysterious noise from within the hotel kept us awake the first night. Effective staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

John R. Friends - 21/05/2018 AccorHotels certified review
« Loved Bayonne, the hotel was very central and comfortable »

Everything worked well from the moment we checked in. The room was airy and of a sufficient size, the bathroom was clean, the dining room classy and interesting, and the breakfast was more than adequate

Our hotel has responded to the review
Our hotel has responded to the review

Dear M R., Thank you for taking the time to share your experience after your stay at Mercure Bayonne Centre Le Grand Hôtel. We are very concerned about the opinions of our guests and are extremely sensitive to the guests who take the time to share their feelings. We are pleased that you enjoyed your stay with us and that all our services were up to your expectations and wishes. Your satisfaction is our best reward ! We look forward to have the pleasure to welcoming you back soon. Best regards,

Richard E. Couples - 27/04/2018 AccorHotels certified review
« No air conditioning »

The hotel is in a superb position in the center of the town. It was difficult sleeping at night due to the warm temperature. The air conditioning would not go below 18 degrees and the temperature in the room seemed much higher. We stayed for 3 nights and the towels were not changed once, they were not even tidied up. The tissue container was empty after the first day and was never replenished. The curtain was hanging off the curtain rail. Hardly a 4 star hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bayonne Centre Le Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Concerning air conditionning the apliances are rules in all rooms on 18. During spring and considering temperatures variations it is very difficult for us to adapt the right temperature in all the hotel. Again our sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely,

Jane B. Couples - 07/04/2018 AccorHotels certified review
« Satisfied with the room, but the amenities were minimal, and the price was too high for the level of accommodation. »

Breakfast and staff fine, room OK. A four star hotel should not have plastic glasses in the room and only minimal amenities. Please upgrade to ecologically correct "real" glasses. We were staying in NH, Mercure and Ibis hotels on this trip. The Mercure in Bayonne was the least aesthetically pleasing and the most expensive of all four hotels, including the Ibis.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JANE B., Thank you for taking the time to provide us with your feedback on your recent stay at the Hôtel Mercure Bayonne Centre Le Grand Hôtel. I am sorry to see that we did not meet your expectations on this occasion and that you feel your experience with us has been let down Please ensure your feedback on all the issues you have mentioned have been shared with the management team and are being looked into further to improve our service. I hope we get a chance to welcome you back again for a much more positively memorable stay - as it should be. Kindest regards,

Eric V. Business - 26/03/2018 AccorHotels certified review
« Very quiet hotel, a real pleasure for one night »

It was a pleasure to stay in this quiet hotel ! The room was spacious, and the breakfast offered a large choice of food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ERIC V., Thank you for taking the time to write your comments regarding your stay at the Hôtel Mercure Bayonne Centre Le Grand Hôtel. We are pleased that you enjoyed room, breakfast and hotel location. We hope your next visit will be as pleasant as the previous one. Best regards,

Mrs N. J. Couples - 19/02/2018 AccorHotels certified review
« Easy internet booking for a one night stay in a city centre hotel which was most satisfactory. »

A little difficulty in parking the car in front of the hotel but that was quickly rectified followed by clear instructions to park in the ordered garage facility. The staff were very helpful, the hotel was very quiet and ther was no noise to disturb a good night’s sleep. Good choice of breakfast food completed our short successful stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear NORMA J., We very much appreciate your comments regarding your stay at Mercure Bayonne Centre Le Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Couples - 30/11/2017 TripAdvisor review
« Fantastic Staff Member Barbara »

Barbara just made our stay in Bayonne. She is of American origin and explained to us all the details of Bayonne. I can only congratulate her for her trouble. However, as seems to be usual in Accor Hotels in France, the hotel itself is not up to standard. of Mercure. Plastic cups in the bathroom. PLEASE. Paper cups for tea, and only a stick (not a spoon) with which to stir. It is just primitive as Ibis used to be. Fortunately with her hospitality, Barbara made up for these deficiencies.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wiburr, We thank you for taking time to share your experience with us on Tripadvisor and are sorry to learn that you was disapointed with our Plastic and paper cups. We have taken good note about your comments and we thank you for helping us to improve our service. What a pleasure to read all your fabulous comments on our staff. In attend of the pleasure to welcoming you again at the MERCURE BAYONNE CENTRE Warm regards. Geoffrey GAUTIER - Responsable Marketing Mercure Bayonne Centre

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