Novotel Brisbane South Bank 4.5 stars

Customer review rating (ALL Rating) 4.6/5 5,086 reviews

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Novotel Brisbane South Bank - Image 1
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38 Cordelia St, 4101 SOUTH BRISBANE, Australia

Description

Hotel extras

  • Featuring a 20m heated swimming pool, gym and yoga terrace

  • The hotel features easy laneway access to the convention centre.

  • In-house restaurant is top traveler rated Spice Central Kitchen & Bar.

  • Each Junior Suite offers a separate lounge and bedroom with great views of Brisbane's suburbs.

  • On-site car parking $35 per car per 24 hours, subject to availability upon arrival

Our accommodation(s)

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Hotel location

Novotel Brisbane South Bank

38 Cordelia St
4101 SOUTH BRISBANE
Australia

GPS:-27.47748, 153.01734

Telephone
Fax +61 7 3295 4145

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SPICE CENTRAL KITCHEN & BAR

Journey with the accomplished team to explore the great food markets of the world. Our bright space and lush backdrop surrounds the central show kitchen, where polished techniques infused with modern twists highlight distinctive herb and spice elements.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  5,086 reviews

TripAdvisor Rating  4.5/5  757 reviews

Certificate of excellence 2024

Great room

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

... thank you for the update

Dear Dieter, We very much appreciate your comments regarding your stay at the Novotel Brisbane South Bank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Demi, Sales and Marketing Coordinator

Great Lamb Chops!

Customer review rating 4.0/5

Lauren Business - Confirmed reviews ALL

Hotel was clean and comfortable and well located - easy walk to South Bank. Staff were helpful and friendly and helpful. Have the lamb chops for dinner - you won't be disappointed!

Dear Lauren, We very much appreciate your comments regarding your stay at the Novotel Brisbane South Bank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Demi, Sales and Marketing Coordinator

Excellent stay!

Customer review rating 5.0/5

Christie Families - Confirmed reviews ALL

We stayed a night as a family and had the loveliest stay. The reception staff are always outstanding and friendly, the room were very clean and comfortable and the breakfast was great. We couldn't fault a thing!

Dear Christie, We very much appreciate your comments regarding your stay at the Novotel Brisbane South Bank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Demi, Sales and Marketing Coordinator

well located

Customer review rating 1.5/5

Kay W. H. Couples - Confirmed reviews ALL

first thing was we had no coat hangers and had to ask and were given the minimum we asked for. there were none at all in the cupboard. We should not have to ask for coat-hangers. second thing. There was barely any soap in the sink dispenser and we had to pump like a mad person to get any so resorted to going into the shower to get soap. I assumed after the second day that housekeeping would notice but no they did not. So I had to ask for the soap which was given to me. but housekeeping did not replace the empty ones they just left them sitting on the bench. third thing; We ate in the dining room the first night and I ordered a Caesar Salad which was simply unacceptable. Lettuce had clearly been soaking in the dressing and was soggy . there was a mountain of packet croutons. a search and destroy mission was needed to find the commercial prepared bacon which was chewy. egg was great but there were no anchovies which is part of a normal Caesar recipe. I know hotel food is reknown for not being wonderful and this meal certainly reinforced that view. My husbands garlic prawns were reasonable he said. The lady on the table next to me also had the salad and was very pleased to hear my complaints to the staff as her comments were the same as mine. We happily did not have to pay for that salad, much of which I ate because I had not had anything to eat all day and was hungry. The staff to whom I spoke were very pleasant and helpful but I think the hotel needs to improve quality control of room service to warrant a nearly $300 charge a night.

Dear Kay, Thank you for taking the time to tell us about your experience at the Novotel Brisbane South Bank. First of all, we would like to apologise for any inconvenience you experienced during your stay. Our Housekeeping Manager contacted you to discuss further the issues raised. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leticia, Digital Marketing Manager.

The best Novotel

Customer review rating 5.0/5

Mel R. Business - Confirmed reviews ALL

Great friendly staff clean rooms, wireless phone charger, plenty of bathroom vanity space, comfy beds, quiet rooms, chrome cast TV, laps pool, great coffee. Everything you need for a pleasant stay

Dear Melanie, We very much appreciate your comments regarding your stay at the Novotel Brisbane South Bank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Demi, Sales and Marketing Coordinator

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Other web-users rate our hotel

  • 1,687 reviews 8.9/10 Location
  • 2,567 reviews 8.3/10 Room
  • 2,728 reviews 9.1/10 Service
  • 52 reviews 6.4/10 WiFi
  • 1,020 reviews 7.7/10 Cleanliness
  • 985 reviews 7.6/10 Comfort
  • 852 reviews 7.8/10 Food
  • 710 reviews 8.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.