Hotel - Mercure Hotel Raphael Wien
Mercure Hotel Mercure Hotel

Mercure Hotel Raphael Wien

4.0/5 463 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Sauna

Catering

  • Breakfast

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

78 spacious guest rooms in the Standard, Privilege and Studio Suite categories await you. Subtly elegant with a contemporary style, all rooms includefree WIFI and tea and coffee-making facilities in addition to the classic facilities of a 4-star hotel. The 5 Studio Suites on the 7th floor also offer breathtaking views over Vienna.

  • 78 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Your meetings and events

4.4/5 AccorHotels Rating 152 reviews

Our guest reviews for Mercure Hotel Raphael Wien

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 463 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Natalia Couples - 16/09/2018 AccorHotels certified review
« Clean, nice, for reasonable price »

We stayed for 1 night here. The room was quiet (as we asked), clean and bright. Tea and coffee set came in very handy. There isn't a restaurant there but the staff at the reception was very friendly and helpful, they recommended a good place to have a late dinner. The breakfast is served in a very beautiful place. We were completely satisfied.

Business - 16/09/2018 TripAdvisor review
« renewed hotel with some minor »

Renewed hotel, soft opening,alreday quite longwas upgraded to a privilege room,thanksroom with modern facilities, even integrated usb chargers in the 220V socketsBut some ideas;they have a nice bar, filled with "inviting bottles"n,just an eye-catch, why not offer your gold members a welcome drinkAbout breakfast:warm buffet presented in four square metal potteries, with really clumsy covers on it, nowhere you can put these coversand staff there always aks hotel customers their room number when your mouth is full of foodcomputer at the frontdesk already some months with label out of usehope this critics will help improving

Our hotel has responded to the review
Our hotel has responded to the review

Dear fvdc2014, thank you for taking the time to tell us about your experience with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our quality and service to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Euna Friends - 10/09/2018 AccorHotels certified review
« Clean and tidy room »

I liked the room - clean and tidy. The bathroom also had a bath to relax.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Euna H., thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Shamma,a. Families - 09/09/2018 AccorHotels certified review
« It was wonderful time to spend with my family in your hotel and actually to start my vacation »

Location ,Brekfast,size of the room,front desk staff every thing was as I wanted

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shamma A., thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. See you soon, kind regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Ih Couples - 09/09/2018 AccorHotels certified review
« Clean, smart and comfortable »

Good! Clean, smart, comfortable. Staff helpful, particularly allowing a late check-out. Upgrade to room with Nespresso machine much appreciated. Thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iain H., we very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Sharon Couples - 03/09/2018 AccorHotels certified review
« Great stay »

We very much enjoyed our stay. The room was large, clean, comfortable, great shower & bed. We will stay again in this great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shazz C., we very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Maager

Marius Families - 29/08/2018 AccorHotels certified review
« great experience »

We had a very good time staying at this hotel. It is well located, close to many city attractions. We stayed in a modern, well-equipped, and large room, cleaned every day. Helpful and polite staff. A very rich and diverse breakfast served in a modern ambiance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marius F., we very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedbacks. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Anonymous Couples - 29/08/2018 AccorHotels certified review
« Has a Cozy room with free refreshments »

The staffs are friendly and accommodating. The room size is good enough to consider it cozy. We appreciate the free refreshments! Thanks. Unfortunately, I have two comments that I hope it needs to be improved. I had noticed when I got into shower, that the glass door at the bottom were dirty. Please ensure the cleanliness of the bathroom for hygienic reasons. Aslo, the kettle inside was dirty, or not dirty but there were residue inside at the corners of the kettle. It might be the tea residue. I had boiled the water into it to wash or sterilized first before using it to boil agaain a water for our tea. But when I thrown the first boiled water I saw a lot of small round black circles go along with the water. Stranged caused supposedly its only for boiling water not to put the teabags too. By that, we lost our cravings for a cup of tea. I even took photos for these. The rest are all okay. The overall experienced was great despite of the above that we observed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rudita O., Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet all your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Jenny Z. Couples - 29/08/2018 AccorHotels certified review
« Very efficient and hospitable staff. »

Relaxed and pleasant. Hotel well situated and your staff were helpful and friendly at all times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny Z., thanks for your feedback from your stay with us. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Simion D. Couples - 28/08/2018 AccorHotels certified review
« The acces to the parking is very difficult »

The entrance in the parking is very tight. You can dammage your car.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simion D., thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our quality to improve the guest experience. We hope you will visit us again. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Veli Solo - 28/08/2018 AccorHotels certified review

Will stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tarik Veli M., thanks for your high ranking. It is always a pleasure to receive positive rankings. I am sure that this ranking will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Yulia Families - 27/08/2018 AccorHotels certified review
« ok »

very thin walls so all the bumps of the doors of the neighbors & their talks are heard... & very uncomfy pillows((( good location and breakfast though

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yulia K., thank you for your candid review. We feel sorry that your recent stay did not meet expectations. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our quality to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Od Couples - 27/08/2018 AccorHotels certified review
« Weekend in Wien »

General experience is good , couple of things need to improve, no cleaning and ironing service, no room delivery, rooms generally look nice but small things make a difference ( empty mini bar for example)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ognjan D., thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Adela Families - 27/08/2018 AccorHotels certified review
« Very pleasant stay »

Your hotel is extremely comfortable and the staff was very kind and helpful on each occasion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adela, thanks for your feedback from your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert, Quality & Reputation Manager

Rodrigo D. Families - 23/08/2018 AccorHotels certified review
« Excellent hotel, service outstanding »

A very nice hotel, conveniently located and very well staffed. Rooms comfortable and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodrigo D., thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Kay W. B. Friends - 22/08/2018 AccorHotels certified review

Just missed there was not much seating in the reception area nothing to drink or eat. Otherwise everything was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kay Walet-B., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Bea Couples - 17/08/2018 AccorHotels certified review
« Thank you so much »

The room was so lovely, modern, clean and comfortable. It felt like real luxury and it was just such good value for money. Nothing was ever a problem and the staff were so kind to us letting us check in early and upgrading us as a treat. Genuinely we are so thankful! The only tiny niggle that we would say is that there wasn't a variety of TV channels in English or the option to watch or rent DVDS so it meant we couldn't relax and spend as much time in the room as we would have liked on holiday! But overall it was great and thank you so much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matty Y., many thanks for your kind words from your stay with us. It is always a pleasure to receive positive feedback. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Harri K. Friends - 15/08/2018 AccorHotels certified review
« Nice and clean. »

Very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harri K., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Maps810148 Couples - 10/08/2018 TripAdvisor review
« the worst experience »

The air conditioner broke down in the worst heat wave. She didn't tell me in advance, and she said me could be moved to a smaller room on request. The next day, the air conditioner in the room also broke. There are no rooms that can be moved this time. I cannot get a refund because I paid in advance.When I talked to a Korean concierge, he said he could get a refund. I told the receptionist to talk to the manager about it. When I asked for the manager, he said he would go to work at 9 a.m. the next day. I have to check out at 7 in the morning! She offered me a one-night refund, and I accepted. The next morning, there was a new employee at the counter and asked about refund. When I asked her what had happened, she only said sorry. I am asking you to state specific compensation plans. Then she! I was going to give you two bottles of bottled water! I'm not a beggar! It was a truly abusive experience. I stopped talking and kicked out the hotel door, or the door, like a beggar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for taking the time to tell us about your experience. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. Unfortunately, the air conditioner defect was not repairable within 24 hours. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Family - 07/08/2018 TripAdvisor review
« average »

An average hotel. Not clear enough. The rooms are too narrow, small. Not the standard of a 4-star hotel. Don't leave anything in the room after checking out! Parking in the garage is 15 euros per day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear petra275, thank you for your review. We feel very sorry that your recent stay did not meet your expectations. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

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