Mercure Hotel Raphael Wien 4 stars

TripAdvisor rating 4.0/5 506 reviews
Mercure Hotel Raphael Wien
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Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Raphael Wien

Wallgasse 23
1060
vienna
austria

Tel: +4319059660

Fax: (+43)1/2260106

Contact email

Check-in from 15h00

Check out up to 12h00

  • U3/U6/U4 :   U3/U6/U4 WESTBAHNHOF

  • By plane

    VIENNA AIRPORT At 20km / 12 miles

  • By train

    HAUPTBAHNHOF At 5km / 3 miles

  • By train

    WESTBAHNHOF At 0km / 0 miles

  • By train

    WESTBAHNHOF At 0km / 0 miles

GPS :48.191929, 16.339215

Our accommodations

78 spacious guest rooms in the Standard, Privilege and Studio Suite categories await you. Subtly elegant with a contemporary style, all rooms include free WIFI and tea and coffee-making facilities in addition to the classic facilities of a 4-star hotel. The 5 Studio Suites on the floor 7 also offer breathtaking views over Vienna.

Standard Double Room

  • Max. number of persons: x2
  • Area: From 20
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard double room with two single beds

  • Max. number of persons: x2
  • Area: From 20
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Double Room

  • Max. number of persons: x2
  • Area: From 20
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Studio Suite

  • Max. number of persons: x2
  • Area: From 18
  • Views: Courtyard side, City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 80 m²

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 30 people

Find out more
Mercure Hotel Raphael Wien Meeting Room

Our guest reviews for
Mercure Hotel Raphael Wien

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

379 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

506 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Good location and great value

TripAdvisor rating 4.0/5

MAGNUS M Business - 09/04/2019 TripAdvisor review

Rooms recently renovated and very clean and comfortable; nice location for the West of town. Very good value for money. Staff polite and helpful if you ask things. For business perfect, as quiet and practical

Dear MAGNUS M, It is a big pleasure and motivation for our team to read so kind review, thank you very much for taking your time to leave us feedback. We are glad, that you were so satisfied with comfort of our rooms. We are also happy, that location and cleanliness of the hotel met your expectations. We hope, we will have the opportunity to welcome you back in our Hotel in the future! Best regards from Mercure Raphael Wien, Michal Kijewski Night Manager

Mrs nadezhda a.

Customer review rating 4.2/5

Nadezhda A. Families - 05/04/2019 AccorHotels certified review

The hotel is well located,but we were very disappointed that nobody advised us for the reconstructions taking place. We have made our reservations 2 months ago and for that time nobody contacted us regarding the reconstruction.I work in the travel agency business and it is totally unprofessional to make it this way!This reservation was a gift to our parents for their anniversary during our Vienna_BUdapest trip and we were totally disapointed when we checked in and saw the reconstructions. We have stayed several times at Mercure hotels in Vienna and every time they were perfect..bit not this time. The breakfast was good. Rooms are very nice but needs ventilation i the bathroom.

Dear Nadezhda a., Thank you for taking the time to tell us about your experience at the Hotel Mercure Raphael Wien. I am sorry that your experience did not meet your expectations. We have started to renovate certain areas in our hotel and try to have the disturbance as limited as possible for our hotel guests. We are sorry that this has weakened your experience. We are glad, that you were satisfied with location of the hotel and our breakfasts. Hopefully you will return to our hotel whenever travel brings you back to Vienna. Than we are happy to grant you a better experience. Sincerely, Michal Kijewski Night Manager

Friendly welcome and comfortable stay

Customer review rating 4.2/5

Mike R. Couples - 29/03/2019 AccorHotels certified review

Although the refurbishment of the hotel was ongoing during our stay it had little effect on our comfort.

Dear Michael R., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize for the maintenance work during your stay. We have started to renovate certain areas in our hotel and try to have the disturbance as limited as possible for our hotel guests. We are sorry that this has weakened your experience. Hopefully you will return to our hotel whenever travel brings you back to Vienna. Than we are happy to grant you a better experience. Sincerely, Michal Kijewski, Night Manager

Hotel with good location

Customer review rating 4.2/5

V. Couples - 21/03/2019 AccorHotels certified review

We check in and staff give us upgrade to Suite Room. Very thanks.

Dear V., Thank you very much for the high score, we are really appreciated about it. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you again at our hotel whenever travel brings you back to our beautiful city of Vienna. Sincerely, Michal Kijewski Night Manager

Hotel under construction

Customer review rating 4.2/5

Rosu V. Business - 12/03/2019 AccorHotels certified review

The hotel was rebuilt and a lot of noise and dust.

Dear Rosu V., Thank you very much for your stay in Mercure Raphael Wien and for your candid review. We do apologize for the maintenance work during your stay. We have started to renovate certain areas in our hotel and try to have the disturbance as limited as possible for our hotel guests. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Michal Kijewski Night Manager

A nice hotel in the hearth of Vienna

Customer review rating 4.2/5

Giampiero L. Business - 09/03/2019 AccorHotels certified review

Good welcome at check-in, room upgrade granted for gold membership. Good and well equipped room, comfortable bed, convenient working desk. The toilet was ok, although a bit small. Unfortunately there was a terrible noise in the room plus some unwanted dust due to renovation works in the hotel. Good breakfast. Price adequate for the service offered.

Dear Giampiero L., Thank you very much for your stay in our hotel and for the high score, we are really appreciated about it. It is always a pleasure to receive positive feedback. We truly appreciate your compliment regarding our rooms and equipment. It is also really nice to hear, that you were satisfied with our employees. We are currently working on building renovation to make enhancements to deliver a more comfortable stay for all of our guests. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Michal Kijewski Night Manager

No warning of refurb :(

Customer review rating 4.2/5

Becki Friends - 03/03/2019 AccorHotels certified review

There was no warning on the website or my email confirmation that the hotel was going to be a building site with no spa, no bar etc available. The hallways had black plastic taped to the floor, some rooms blocked off with plastic hordings, holes in the ceilings. The aircon in our room didn't work and the panel was hanging off the wall. The bathroom door looked like it would fall off if you weren't careful. The toilet bowl was cracked all the way around the bottom. We asked for 2 single beds and got one double (lucky we have been friends for most of our lives so just stuck with it, through fear of ending up in a worse room that hadn't been 'refurbed' yet). On our last morning the cleaners started hoovering at 7am then building works (drilling and banging) started just before 9am, RIGHT NEXT TO OUR ROOM. As an accord member I was expecting more, and when we checked in they didn't want my membership number? Not sure if this affects anything or if they had it on the system already. Overall, disappointed and spent as little time as possible in the hotel and opted to go out for breakfast instead of paying to add it. If we had known there were works at the hotel we would have booked somewhere else as there are other accord hotels in the city.

Dear Rebecca C., Thank you for your candid review. We are really sorry that your recent stay did not meet fully your expectation. We use feedback, such as yours, to continuously make changes to our quality to improve the guest experience. We do apologize for the maintenance work during your stay and also that you were not informed about that. We have started to renovate certain areas in our hotel and try to have the disturbance as limited as possible for our hotel guests. We are sorry that this has weakened your experience. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Michal Kijewski Night Manager
Customer review rating 4.2/5

Csilla J. Couples - 02/03/2019 AccorHotels certified review

Was nice room with an excellent breakfast.

Dear Csilla J., Thank you very much for taking the time to describe your impressions regarding your stay at the Mercure Raphael Wien. It is always a pleasure to receive positive feedback. I will definitely share your comments with our team. We are glad, that our breakfasts and rooms were satisfying. We are sorry, that you were not informed about contruction works at the hotel. We are currently working on building renovation to make enhancements to deliver a more comfortable stay for all of our guests. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Michal Kijewski Night Manager

Mercure next to theatre

Customer review rating 4.2/5

Giulio Business - 21/02/2019 AccorHotels certified review

Second time in this hotel, position is good as walking distance from West Bahnhof area (Mariahilfer street, pedestrian area with shops and restaurants). This time some renovation in the parking / elevator going on, not declared on the website... Rooms are nice and not too small.

Dear Giulio V., We very much appreciate your comments regarding your stay with us. We thank you very much for your loyalty to our house and your kind words. We feel sorry that your recent stay didnot meet all your expectations. Only by continuing to invest in our hotel can we guarantee the rising quality standards, please rest assured that any inconvenience during your stay will be reduced to a minimum. We hope to welcome you back soon. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Good

Customer review rating 4.2/5

Marinanaomi Couples - 07/02/2019 AccorHotels certified review

Nice location and nice room

Dear Marina N., We very much appreciate your comments regarding your stay with us. We truly appreciate your compliment regarding our location and our rooms. We hope your next visit will be as pleasant as the previous one. Best Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Comfortable

Customer review rating 4.2/5

Sonia C. Couples - 25/01/2019 AccorHotels certified review

Rooms are good and nicely decorated. Bathroom needs some maintenance, specially on tails, and shower isn’t very good. After a short shower the bathroom floor is all wet. I also think the cleaning should be better. Some hairs found on the bathroom and bedroom floor.

Dear Sonia F., thank you for your candid review. We strive to make each stay as pleasant and comfortable as possible, we feel sorry that your recent stay did not meet all your expectations. Please accept our sincerest apologies for the inconveniences you faced during your stay, as that is not up to our normal standards. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Quite satisfied

Customer review rating 4.2/5

Cecilia C. Families - 14/01/2019 AccorHotels certified review

I staying 2 nights but the room was quite comfortable & well decorated versus price. The assistance was helpful and everything was smooth.

Dear Cecilia C., We very much appreciate your comments regarding your stay with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

always a pleasure

TripAdvisor rating 4.0/5

odzehl Business - 13/01/2019 TripAdvisor review

competent and very friendly stuff, present the Hotel with Viennese charm and warm service attidute, we came as a costumer and went as a friend, the car parking will be a few meters at the Ibis Hotel 100m far from Raphael because in the Raphael has very limited parking garage, this will be no problem at all if know the very complecatet parking situation in Vienna!

Dear odzehl, thank you for your great feedback. Your review is a very nice compliment for our house and the whole team! We are very pleased that you felt very comfortable during your stay. We will be delighted to welcome you again whenever it will brings you back to Vienna. See you soon, kind regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

A typical Mercure, with some problems

Customer review rating 4.2/5

Jonathan Solo - 02/01/2019 AccorHotels certified review

A fairly typical Mercure property. Not in an particularly interesting area, but restaurants are within walking distance. Biggest problem at this hotel is a lack of soundproofing between rooms. This makes it very difficult to get to sleep when people return to nearby rooms late at night, and make a lot of noise. Check-in is extraordinarily slow, it was taking far too long for each guest.

Dear Jonathan B., we strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will forward it to our management Team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Excellent stay;Good Value

Customer review rating 4.2/5

Jacyln Families - 28/12/2018 AccorHotels certified review

The staff is efficient and prompt despite being fully occupied. Loved the breakfast. Well done Mercure!

Not my first choice next time ...

TripAdvisor rating 4.0/5

ronit11il Couples - 14/12/2018 TripAdvisor review

A reasonable hotel no more, the service and the condition of the rooms need improvement, a fifteen minute walk to public transport.We will not stay in this hotel for the next visit to Vienna and will not recommend it to our relatives

Dear Ronit11il, thank you for your candid review. We apologize that your recent stay did not meet expectations. Please know that your feedback is extremely valuable to us. We strive to make each stay as pleasant and comfortable as possible. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Best Regards from Mercure Hotel Raphale Wien, Anja Wehnert - Quality & Reputation Manager

Israeli accountant. 25 years.

Customer review rating 4.2/5

Noam S. Solo - 08/12/2018 AccorHotels certified review

Every thing was on high level. Breakfast,room,service.thanks.

Dear noam s., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. See you soon, kind Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

The hotel is well situated, not far from the metro station.

Customer review rating 4.2/5

Marika F. Couples - 03/12/2018 AccorHotels certified review

The main impression is positive, but there are some points, which I would like to touch upon. The beds in the rooms with 2 separate beds are quite narrow. There is no place to spend some time in case of bad weather or in need to meet somebody except for the lobby which is not big and cozy enough. The room was cleaned only upon request to do so. Positive aspects: spacey wardrobe, several restaurants in the proximity of the hotel.

Dear Petr S., Thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Niet gastvrij

Customer review rating 4.2/5

Anton Couples - 03/12/2018 AccorHotels certified review

Already upon entry the feeling was not welcoming, the reception agent seemed very uninterested in his job. I asked for a quiet room, he Said it was quiet this was not the case at all! When i asked again uninterested reaction, but maybe we could change, when we came back there was a lady at the reception, i asked for change and she replied that she did not speak good english, again als the feeling that guests are a boder, again not friendly or aproachable!?! Do the staff get any training in guests service training i was wondering. Upon check out i mentioned again and again from the Same older gentleman a very blasé answer, and not really possible To have a normaal conversation, at this point he Saïd he had no other rooms at moment of check inn and that was it , why not mention this in the first place at check in? I let it for what it was, but felt very sad About this way of communication. Overall we felt very unwelcome, and because of that we did not have a good weekend, VERY UNHAPPY, i travel al lot also in other Accor mercure hotels , Guest service very below standard.?

Dear Antonio F., Thank you for taking the time to tell us about your experience with us. We are very sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Generally satisfied

Customer review rating 4.2/5

Trezzie Friends - 28/11/2018 AccorHotels certified review

good hotel in good location for nearest metro. Breakfast had a good choice of food, hot, cold cereal, drinks and fruit, though hot food was only just warm never hot. Bathroom shower screen was unclean along the edge at top of bath, it either needs replacing or a very good clean also along top of tiles at floor level these were not clean, again need to be cleaned daily. Although there was a bar in the hotel it was not in use, this was disappointing would have been nice to have had a drink when I came back from a long day out I would say this hotel is 3.5* definitely not 4*

Dear Elizabth S., thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager
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