Mercure Hotel Raphael Wien 4 stars

TripAdvisor rating 4.0/5 530 reviews
Mercure Hotel Raphael Wien
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+ 14 Services
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Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Raphael Wien

Wallgasse 23
1060
vienna
austria

Tel: +4319059660

Fax: (+43)1/59990904

Contact email

Check-in from 15h00

Check out up to 12h00

  • U3/U6/U4 :   U3/U6/U4 WESTBAHNHOF

  • By plane

    VIENNA AIRPORT At 20km / 12 miles

  • By train

    HAUPTBAHNHOF At 5km / 3 miles

  • By train

    WESTBAHNHOF At 0km / 0 miles

  • By train

    WESTBAHNHOF At 0km / 0 miles

GPS :48.191929, 16.339215

Our accommodations

78 spacious guest rooms in the Standard, Privilege and Studio Suite categories await you. Subtly elegant with a contemporary style, all rooms include free WIFI and tea and coffee-making facilities in addition to the classic facilities of a 4-star hotel. The 5 Studio Suites on the floor 7 also offer breathtaking views over Vienna.

Standard Double Room

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Standard double room with two single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Privilege Double Room

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Studio Suite

  • Max. number of persons: 2
  • Area: From 18
  • Most of the accommodation: TERRACE *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 80

  • Maximum capacity: 40 people

Find out more

Our guest reviews for
Mercure Hotel Raphael Wien

100% genuine reviews from our guests

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AccorHotels Rating 4.3/5

489 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

530 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Decent hotel

Customer review rating 4.3/5

Matt Couples - 13/08/2019 AccorHotels review

The room was comfortable and had all the necessary amenities. The breakfast was not included, and could have been more accomodating to hotel guests eating there by not requiring additional money for plain warm eggs, which they did not provide at the buffet.

Average

Customer review rating 4.3/5

Anonymous Couples - 31/07/2019 AccorHotels review

Hotel room could have been cleaner and the shower only had boiling hot water.

All I want

Customer review rating 4.3/5

Florentina A. Families - 26/07/2019 AccorHotels review

Very nice

First stay. Will come again.

Customer review rating 4.3/5

Michalis Business - 20/07/2019 AccorHotels review

Booked for 5 nights. Everything was excellent. We liked the room, with coffee/tea making facilities, fridge, safe, and large working area. Breakfast was also excellent. My only remark is the soundproofing of rooms, there is room for improvement in this area.

Very nice

Customer review rating 4.3/5

Natasa Families - 11/07/2019 AccorHotels review

Breakfast was excellent. The only minus about the bath is that it's higher than normal. A big shower is better and less dangerous than falling from a bath.

Nice and Quit Property

Customer review rating 4.3/5

Anonymous Business - 09/07/2019 AccorHotels review

I enjoy the good services with the Great Breakfast and nice room They need to upgrade the Gym

Good hotel is getting older

Customer review rating 4.3/5

Anonymous Couples - 10/06/2019 AccorHotels review

We like the hotel ,location and staff , that why we return. Unfortunatellt the maitenance of room has to be improved, especialy thr bathroom.

Great hotel in great location

Customer review rating 4.3/5

Rebecca Couples - 30/05/2019 AccorHotels review

The hotel was perfect for us. It was in a quiet neighborhood near the train station and lots of public transportation. The room was spacious, clean and modern.

Very good.

Customer review rating 4.3/5

Sam K. Business - 23/05/2019 AccorHotels review

+ Large and comfortable room. Very good breakfast. Good location. Fitness center and small sauna. - No beer in minibar. Tables and seats in restaurant to close to each other.

Dear Semen K., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Best regards, Michal Kijewski Night Manager

Superb

Customer review rating 4.3/5

Cynthia L. M. Couples - 18/05/2019 AccorHotels review

Natalie was very kind and polite. Bright smile. Clean room every day. Great Wi - Fi.

Dear Cynthia Lynn M., Thank you very much for your review. ´ It is great to read that you enjoyed your time staying with us at the Mercure Raphael Wien. Your review is a very nice compliment for our house and the whole team! We are glad, that you enjoyed our staff, Wi-Fi and cleanliness of the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Kijewski Night Manager

Our stay at the Mercure Raphael Wien - 12 - 14 May 2019

TripAdvisor rating 4.0/5

Bala P Couples - 17/05/2019 TripAdvisor review

Very unfriendly receptionist during check-in, room very small, was offered an upgrade subject to availability in an e-mail from the hotel but the hotel was "full", a few hours later when another, more friendly, receptionist was at the desk, the hotel was not full & I was offered a larger room, something I declined as I had already unpacked & hate moving rooms after having settled in. The rooms are relatively expensive for what they offer. The location of the hotel was also not the best part of the city. All in all, an experience to forget & not to be repeated any time soon.

Dear Bala P, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Michal Kijewski Night Manager

OK, but nothing special.

Customer review rating 4.3/5

Bala P. Couples - 15/05/2019 AccorHotels review

The person checking us in was not very helpful. The reception staff the next day was much better. The room we got was very small. I was offered an upgrade subject to availability in an e-mail prior to check-in but the hotel was supposedly full so I got a small room. When I enquired much later later about room availability, the hotel was suddenly not full after all & I was offered a "better" room which was a room of similar size but having a free mini-bar, but since I had already unpacked, I declined the offer. There was a lot of banging & drilling going on during our stay, which caused a lot of inconvenience - it was not pleasant at all with all the noise. We were glad when we left.

Dear Bala P., Thank you for taking the time to tell us about your experience at the Hotel Mercure Raphael Wien. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michal Kijewski Night Manager

Good and cosy hotel

Customer review rating 4.3/5

Christian Couples - 11/05/2019 AccorHotels review

Good hotel, friendly and helpful staff, nice and clean room. Close to Metro station ( about 8min walking). Very nice experience!

Dear Cristian R., Thank you so much for your stay in our hotel and for taking your time to leave us so positive review. It is a big pleasure for our team to receive so amazing feedback. I am pleased to hear you enjoyed your stay with us. We are glad, that you enjoyed our staff, rooms and location of the hotel, it is really great, that you had a nice experience with us! We hope to see you in our hotel in the future. Sincerely, Michal Kijewski Night Manager

Again an excellent stay

Customer review rating 4.3/5

Rick Business - 11/05/2019 AccorHotels review

Only staying for two days, I was stunned with the great service upon my very early arrival (11 AM). The room wasn't ready yet of course, but before noon I received a notification - done! Furthermore, the overall experience was great as ever: friendly staff, good beds and ammenities and super breakfast.

Dear Rick K., Thank you very much for choosing our Mercure Hotel Raphael Wien for your trip and for sharing your impressions with us. It is always a pleasure and big motivation for us to receive positive feedback. I will share your comments with our team. We are really glad to read, that you were so satisfied with our staff and comfort of our rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Kijewski Night Manager

The hotel had all the needed things and was clean

Customer review rating 4.3/5

Odatt Couples - 09/05/2019 AccorHotels review

Good clean hotel with all the needed amenities.

Dear Odatt R., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. It is always a pleasure to receive positive feedback. We are glad, that you enjoyed our hotel and cleanliness of the rooms. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Kijewski Night Manager

Good hotel

Customer review rating 4.3/5

Cosmin S. Couples - 07/05/2019 AccorHotels review

Everything was fine. Great location but you should improve the breakfast.

Dear Cosmin S., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. It is always a pleasure and big motivation for our team to receive positive feedback. I will share your comments with my collegues. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for you comment about the breakfast, we will find, what need to be improved. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Kijewski Night Manager
Customer review rating 4.3/5

Julius T. Business - 07/05/2019 AccorHotels review

pleasant and nice

Dear Julius T., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. It is great to read that you enjoyed your time staying with us at the Mercure Raphael Wien. We hope to welcome you again at our hotel whenever travel brings you back Vienna. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Kijewski Night Manager

Pleasant stay in Vienna

Customer review rating 4.3/5

H. Couples - 06/05/2019 AccorHotels review

Well located hôtel with good Mercure ‘ standards

Dear Emmanuel H., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Kijewski Night Manager

I was expecting more

Customer review rating 4.3/5

Enrico Families - 21/04/2019 AccorHotels review

Experience was just correct, nothing plus Web check in was useless as we had to repeat all steps when back in hotel At our floor we had some renovation (painting) works , which is annoying due to the risk of paint stains Breakfast was poor in quality

Dear Enrico P., Thank you for taking the time to tell us about your experience at the Hotel Mercure Raphael Wien. I am sorry that your experience did not meet your expectations. We do apologize for the maintenance work during your stay. We are currently working on building renovation to make enhancements to deliver a more comfortable stay for all of our guests. We are sorry that this has weakened your experience. We will discuss your valuable comments with our team to improve quality of our service. Hopefully you will return to our hotel whenever travel brings you back to Vienna, than we are happy to grant you a better experience. Sincerely, Michal Kijewski Night Manager

wonderful experience

Customer review rating 4.3/5

Nir M. Couples - 18/04/2019 AccorHotels review

I ordered 3 rooms for my wife and her friends This was the first time they had been alone My wife received a wonderful service, a courteous and intelligent reception staff The shuttle service is accurate and polite

Dear Nir m., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is a big motivation to read, that your wife and her friends were so satisfied with our reception staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Kijewski Night Manager
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