Hotel - Mercure Hotel Raphael Wien
Mercure Hotel Mercure Hotel

Mercure Hotel Raphael Wien

4.0/5 490 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Sauna

Catering

  • Breakfast

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

78 spacious guest rooms in the Standard, Privilege and Studio Suite categories await you. Subtly elegant with a contemporary style, all rooms includefree WIFI and tea and coffee-making facilities in addition to the classic facilities of a 4-star hotel. The 5 Studio Suites on the 7th floor also offer breathtaking views over Vienna.

  • 78 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Your meetings and events

4.3/5 AccorHotels Rating 269 reviews

Our guest reviews for Mercure Hotel Raphael Wien

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 490 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 13/01/2019 TripAdvisor review
« always a pleasure »

competent and very friendly stuff, present the Hotel with Viennese charm and warm service attidute, we came as a costumer and went as a friend, the car parking will be a few meters at the Ibis Hotel 100m far from Raphael because in the Raphael has very limited parking garage, this will be no problem at all if know the very complecatet parking situation in Vienna!

Our hotel has responded to the review
Our hotel has responded to the review

Dear odzehl, thank you for your great feedback. Your review is a very nice compliment for our house and the whole team! We are very pleased that you felt very comfortable during your stay. We will be delighted to welcome you again whenever it will brings you back to Vienna. See you soon, kind regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Jonathan Solo - 02/01/2019 AccorHotels certified review
« A typical Mercure, with some problems »

A fairly typical Mercure property. Not in an particularly interesting area, but restaurants are within walking distance. Biggest problem at this hotel is a lack of soundproofing between rooms. This makes it very difficult to get to sleep when people return to nearby rooms late at night, and make a lot of noise. Check-in is extraordinarily slow, it was taking far too long for each guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan B., we strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will forward it to our management Team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Jacyln Families - 28/12/2018 AccorHotels certified review
« Excellent stay;Good Value »

The staff is efficient and prompt despite being fully occupied. Loved the breakfast. Well done Mercure!

Couples - 14/12/2018 TripAdvisor review
« Not my first choice next time ... »

A reasonable hotel no more, the service and the condition of the rooms need improvement, a fifteen minute walk to public transport.We will not stay in this hotel for the next visit to Vienna and will not recommend it to our relatives

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronit11il, thank you for your candid review. We apologize that your recent stay did not meet expectations. Please know that your feedback is extremely valuable to us. We strive to make each stay as pleasant and comfortable as possible. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Best Regards from Mercure Hotel Raphale Wien, Anja Wehnert - Quality & Reputation Manager

Noam S. Solo - 08/12/2018 AccorHotels certified review
« Israeli accountant. 25 years. »

Every thing was on high level. Breakfast,room,service.thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear noam s., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. See you soon, kind Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Marika F. Couples - 03/12/2018 AccorHotels certified review
« The hotel is well situated, not far from the metro station. »

The main impression is positive, but there are some points, which I would like to touch upon. The beds in the rooms with 2 separate beds are quite narrow. There is no place to spend some time in case of bad weather or in need to meet somebody except for the lobby which is not big and cozy enough. The room was cleaned only upon request to do so. Positive aspects: spacey wardrobe, several restaurants in the proximity of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Petr S., Thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Anton Couples - 03/12/2018 AccorHotels certified review
« Niet gastvrij »

Already upon entry the feeling was not welcoming, the reception agent seemed very uninterested in his job. I asked for a quiet room, he Said it was quiet this was not the case at all! When i asked again uninterested reaction, but maybe we could change, when we came back there was a lady at the reception, i asked for change and she replied that she did not speak good english, again als the feeling that guests are a boder, again not friendly or aproachable!?! Do the staff get any training in guests service training i was wondering. Upon check out i mentioned again and again from the Same older gentleman a very blasé answer, and not really possible To have a normaal conversation, at this point he Saïd he had no other rooms at moment of check inn and that was it , why not mention this in the first place at check in? I let it for what it was, but felt very sad About this way of communication. Overall we felt very unwelcome, and because of that we did not have a good weekend, VERY UNHAPPY, i travel al lot also in other Accor mercure hotels , Guest service very below standard.?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antonio F., Thank you for taking the time to tell us about your experience with us. We are very sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Trezzie Friends - 28/11/2018 AccorHotels certified review
« Generally satisfied »

good hotel in good location for nearest metro. Breakfast had a good choice of food, hot, cold cereal, drinks and fruit, though hot food was only just warm never hot. Bathroom shower screen was unclean along the edge at top of bath, it either needs replacing or a very good clean also along top of tiles at floor level these were not clean, again need to be cleaned daily. Although there was a bar in the hotel it was not in use, this was disappointing would have been nice to have had a drink when I came back from a long day out I would say this hotel is 3.5* definitely not 4*

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabth S., thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Rick Business - 26/11/2018 AccorHotels certified review
« Excellent stay in fine hotel »

As you want from a city centre hotel, the ammenities are all spot-on. Clean, comfortable rooms; easily accessible and helpfull staff. My stay met all my expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rick K., we very much appreciate your comments regarding your stay with us. I am pleased to hear that you enjoyed your stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. See you soon, kind regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Anonymous Business - 25/11/2018 AccorHotels certified review
« Awful »

It was so noisy. There is no online check !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ali S., Thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

W. Couples - 20/11/2018 AccorHotels certified review
« Very relaxing »

Comfortable room and nice breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear steven w., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Pamela Friends - 19/11/2018 AccorHotels certified review
« Not impressed with service »

Disappointed with service. Certain staff members on reception were very rude. On 2nd night when I found the coffee and mild had not been replenished I asked for some more- I was told no I could not have any more because I was not a privileged guest. I thought he was joking but no he was serious. This is a basic hotel with poor service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela F., Thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

John Solo - 17/11/2018 AccorHotels certified review
« Good hotel 4' from metro »

At 4' on foot from Westbahnhof metro, large quiet room and clean bathroom. Excellent breakfast (except the low quality juices made from concentrate). Pillows too soft and flat (even if 2/pers.) which was quite uncomfortable. Not much to do around except a theatre right in front (typical railway station area but overall impression of safety and police bureau around the corner).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ionut M., We very much appreciate your comments regarding your stay with us. We use feedback, such as yours, to continuously make changes to our qualoity to improve the guest experience. We hope your next visit will be as pleasant as the previous one. Best Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Business - 23/10/2018 TripAdvisor review
« Hotel Mercure Raphael Wien »

Location fine (Strassenbahn just 2 minutes walk, U-Bahn and main trains 8 minutes walk) and hotel comfortable. Very friendly staff and clean room. Internet connection easy and sufficient. Only one negative item - the hotel has no bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PeNor, many thanks for your feedback. I am glad to hear that you were satisfied with our location and our staff. We hope you will visit us again. Best Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Pieter Business - 26/09/2018 AccorHotels certified review
« Conference visit Vienna »

The hotel is basic, clean, but ambiance not really there at the entrance with big steel doors. No bar facilities and very dirty windows on the outside at the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pieter V., thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Isobelle M. Couples - 26/09/2018 AccorHotels certified review
« Miss »

Coming from a customer service background I have no complaints! Great staff service- very friendly and helpful. Rooms were cleaned impeccably, one comment would be that the shower leaks when used- not much can be done as I believe it’s just due to design of the shower glass. My father, who is due an operation on his ankle required lots of ice and his ice pack to be stored, the reception staff were very accommodating and ensured this was done. Handover notes were left for morning shift workers to ensure a smooth transaction. Really impressive customer service. Breakfast selection was nice- food didn’t seem to get restocked so unfortunately unless you were down first thing, there wasn’t a lot left. Juices from the machine were also watered down.. noticeably! Or it had run out. Location was fine, plenty of resteraunts and transport. Local train station does have a lot of homeless/drug/alcohol addicts, given it is well policed and we didn’t have any trouble. It was surprising as it wasn’t until we returned and I researched the problem it does seem to be quite a issue for locals. Overall, couldn’t fault our stay. Should we visit again we will defiantly consider returning to Raphael Wein. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isobelle M., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you soon, kind regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Natalia Couples - 16/09/2018 AccorHotels certified review
« Clean, nice, for reasonable price »

We stayed for 1 night here. The room was quiet (as we asked), clean and bright. Tea and coffee set came in very handy. There isn't a restaurant there but the staff at the reception was very friendly and helpful, they recommended a good place to have a late dinner. The breakfast is served in a very beautiful place. We were completely satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalia S., thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Business - 16/09/2018 TripAdvisor review
« renewed hotel with some minor »

Renewed hotel, soft opening,alreday quite longwas upgraded to a privilege room,thanksroom with modern facilities, even integrated usb chargers in the 220V socketsBut some ideas;they have a nice bar, filled with "inviting bottles"n,just an eye-catch, why not offer your gold members a welcome drinkAbout breakfast:warm buffet presented in four square metal potteries, with really clumsy covers on it, nowhere you can put these coversand staff there always aks hotel customers their room number when your mouth is full of foodcomputer at the frontdesk already some months with label out of usehope this critics will help improving

Our hotel has responded to the review
Our hotel has responded to the review

Dear fvdc2014, thank you for taking the time to tell us about your experience with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our quality and service to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Euna Friends - 10/09/2018 AccorHotels certified review
« Clean and tidy room »

I liked the room - clean and tidy. The bathroom also had a bath to relax.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Euna H., thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Shamma,a. Families - 09/09/2018 AccorHotels certified review
« It was wonderful time to spend with my family in your hotel and actually to start my vacation »

Location ,Brekfast,size of the room,front desk staff every thing was as I wanted

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shamma A., thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. See you soon, kind regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

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