Hotel - Mercure Warwickshire Walton Hall - Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Warwickshire Walton Hall - Hotel & Spa

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4.0/5 2,904 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 22 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

The bedrooms in the Hotel are comfortable and modern in design. The bedrooms in the Hall are spacious and individually designed with your comfort in mind. All rooms have complimentary WiFi, TV and tea and coffee making facilities.

  • 197 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 3,890 reviews

Our guest reviews for Mercure Warwickshire Walton Hall - Hotel & Spa

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 2,904 reviews
AccorHotels certified review
Jane B. Couples - 19/04/2018
« Very good »

Comfortable welcoming good food good service

AccorHotels certified review
Josh J. Couples - 19/04/2018
« Unclean and rude staff »

We got into the hotel and had to wait 30 mins to get into our room. No one told us when the room was ready, and when we got to the room there were stains on the towels and the bed wasn’t very comfortable. The bar tender was also very rude to us

AccorHotels certified review
C W. Families - 19/04/2018
« Staff very helpful. »

I didn't feel relaxed enough in the bar area as too many corporate meetings were in progress.I came away to relax and get away from the work environment. I feel there should be an area to cater for this. I was disappointed in the leisure area,it looked tired and dowdy especially the area where you relax for coffee and lunch.It was a tiny room crammed with furniture,dirty coffee cups were still not collected after an hour.Magazines in the reception area were too old 2016,up to date mags are needed.I am not just nit picking but as a person who ran her own beauty business I think I'm qualified enough to pass comments.

AccorHotels certified review
Simon Couples - 18/04/2018
« Great hotel, beautiful surrounding »

Lovely weekend spent at the hotel, close to Stratford and lots of great walks. Grounds of the hotel were stunning and the facilities were easily accessible. Good room size and clean. Only downside is the driveway to the hotel, excessive pot holes and pull in passing areas need to be improved and levelled. Only other negative was that the directions we had took us to an entrance which was closed due to building works, there was alternative instructions displayed on the closed gates but a courtesy email telling of the alternative would be appreciated

AccorHotels certified review
Graham W. Couples - 18/04/2018

Accommodation was very good but restaurant service was slow and meal not very hot.

AccorHotels certified review
Anonymous Families - 18/04/2018
« weekend family get together »

Very lovey surroundings and facilities

AccorHotels certified review
Anita S. Families - 18/04/2018
« Mrs Anita S. »

Wonderful the staff were exceptional. The hotel was beautiful. The food and service brilliant. My only complaints were that the aircon in our room was not working, the temperature went up to 24.5c so we did not sleep well. The other thing was the limited availability of the pool for children in the morning as it clashed with breakfast.

AccorHotels certified review
Rebecca D. Business - 18/04/2018
« Lovely setting, good food, comfortable beds. »

The staff were very helpful and pleasant. The Pool was lovely. Beautiful setting, lovely walk round the site. It was perfect.

AccorHotels certified review
Anonymous Friends - 16/04/2018
« We had a good time. »

Staff could have been a bit more professional.

AccorHotels certified review
Jenny P. Friends - 16/04/2018
« Terrible »

Spa and reception have no communication. No upgrade. Dinner was awful. Spa treatment left me scolded and the massage was non existent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer p., Thank you for taking the time to tell us about your experience at the Mercure Warwickshire Walton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. This is a holding email as I will need to speak to my Spa and Leisure Manager to investigate further into this matter. I will be sure to email you again before the weekend. Sincerely, Lucy Talbot General Manager 01…24

AccorHotels certified review
Sharon Couples - 16/04/2018
« Very noisy next door neighbours! »

I stayed for two nights , it was horrendous I wa woken up on my 1st night at 4.30am in the morning by noisy crowd outside and then outside my room, this went on for over 30 mins! Then on my 2nd night I was woken by extremely noisy neighbours who had there tv on very load into early hrs of the morning!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon Thank you for taking the time to complete the Voice of the Guest survey sent to you with regards to your recent stay at Mercure Walton Hall Hotel and Spa. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. I am disappointed to read your comments in relation to bedroom 520 and the noise levels from other guests. I apologise if your experience had a negative effect on your stay with us at Walton Hall. I can assure you that guest feedback, both positive and negative is invaluable to us as it enables us to highlight ways in which we need to improve our services to ensure that we consistently provide a superior service. I do hope that this experience will not deter you from visiting us again at Walton Hall and we look forward to welcoming you in the future. Yours sincerely, Lucy Talbot General Manager 01…24

AccorHotels certified review
Hannah Families - 16/04/2018
« Was okay »

Theu stay itself was lovely, room clean, staff very helpful and lots to do. But the Spa wasn't very nice! The coffee lounge was horrid! Old broken furniture...unhelpful reception staff and lunch was cold after waiting an hour for it! Spa treatments were very good! Spa staff were very professional but the room had recently been painted so smelt and very bright as no blinds.

AccorHotels certified review
S H. Families - 16/04/2018
« Great family stay in apartment »

It exceeded our expectations! I'd stayed at the hotel once before on my own and was disappointed that the TV didn't work, but this family stay more than made up for it and I'm glad we tried the hotel again. We stayed in a 2 bed apartment which was spacious and nicer than the photo on the website. We found the kitchen to be well-equipped for our short stay and everything worked. Breakfast was great with plenty of choice, we loved using the pool and enjoyed a walk around the lake and beautiful grounds in the morning. I would only suggest that the apartment could do with a doormat as the ground outside was wet/muddy, also a teatowel in the kitchen, and possibly the bathroom ceiling could do with a bit of attention as there were bits of plaster flaking off! Great shower though.

AccorHotels certified review
Sue D. Couples - 16/04/2018
« we were upset that the price we paid for our room was much more than the price we booked it for. »

The hotel room was lovely. The bed was comfortable and we could control the heating.

AccorHotels certified review
Michael J. Families - 16/04/2018
« mr J.- Very clean and extremely helpful staff »

Very positive

AccorHotels certified review
Anonymous Friends - 16/04/2018
« Lovely relaxing break. Only drawback was not enough "loungers" around pool area and some confusion over the package deal booked re evening meal. »

See above. The package deal was unclear; restaurant said that £20 had been allocated for evening meal; info suggested 3 course meal with no ceiling to cost. This was resolved quickly and efficiently by both reception and restaurant staff. Lovely environment and grounds and we were lucky to have glorious weather too. Not enough loungers around pool but pool was lovely. All staff very friendly and approachable.

AccorHotels certified review
Anonymous Business - 16/04/2018
« okay »

I guess it was okay as did not spend as much time as would have liked too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hitesh S., Thank you for taking the time to tell us about your experience at the Mercure Warwickshire Walton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucy Talbot General Manager 01…24

AccorHotels certified review
Neil H. Families - 16/04/2018
« Attend a wedding plus overnight good experience. »

As I was attending a wedding with my son and booked an overnight stay, I found the experience very pleasant. The staff were helpful through out my stay. The only downside is the state of Jubilee Drive with inadequate passing places which did not create good first impression. I appreciate the other entrance is closed due maintenance work on the old bridge.

AccorHotels certified review
Bs Families - 15/04/2018
« Good »

Tried to arrange an early check in as attending a wedding at Walton Hall and daughters part of the wedding party. Told differing information on 3 separate calls to the hotel before the event. Advised on the morning would be ok for early check in, to arrive and room not available. A room was found for us to use but had to ask for this as not offered by reception staff.

AccorHotels certified review
Anonymous Couples - 15/04/2018
« Not bad »

Room could have been cleaner. Reception was poor.

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