Mercure Warwickshire Walton Hall Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 3,177 reviews
Mercure Warwickshire Walton Hall Hotel & Spa
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Hotel extras

  • Set in 65 acres of unspoiled Warwickshire countryside

  • 16th century Grade II listed building with original features

  • 22 fully-equipped function rooms which hold up to 180 guests

  • Orangeries and Lemons Brassiere

  • Leisure facilities including gym, swimming pool and sauna

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 22 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Warwickshire Walton Hall Hotel & Spa

WALTON
WELLESBOURNE
CV35 9HG
walton
united kingdom

Tel: +441789842424

Fax: (+44)1789470418

Contact email

Check-in from 15h00

Check out up to 11h00

  • STAGECOACH FROM STFORD :   18A WELLESBOURNE

  • By plane

    BIRMINGHAM At 45.06km / 28 miles

  • By train

    WARWICK PARKWAY At 16.09km / 10 miles

GPS :52.169574, -1.582747

Our accommodations

The bedrooms in the Hotel are comfortable and modern in design. The bedrooms in the Hall are spacious and individually designed with your comfort in mind. All rooms have complimentary WiFi, TV and tea and coffee making facilities.

Classic Double Room

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • TV room service ordering(...)

Classic Twin Room

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • TV room service ordering(...)

Privilege Room

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • TV room service ordering(...)

Superior Double Room

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • TV room service ordering(...)

Superior Twin Room

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • TV room service ordering(...)

Suite

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • TV room service ordering(...)

One Bedroom Apartment

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • TV room service ordering(...)

Two Bedroom Apartment

  • Max. number of persons: ‌5
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • TV room service ordering(...)

Our restaurants and bars

THE ORANGERY

Type of cuisine: Bistro

Oranges and Lemons Brassiere Restaurant light and spacious overlooking the beautiful Victorian gardens.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LEMON TREE

Photo non contractuelle / Strictly non binding

Come along and enjoy a light lunch or snack in our bar which has French doors opening out onto the terrace.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 262 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Mercure Warwickshire Walton Hall Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

5,764 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,177 reviews

Well woth booking one of the suites

TripAdvisor rating 4.0/5

rab19 Couples - 12/06/2019 TripAdvisor review

We had a lovely last minute stay in, the suite was brilliant and have a lovely evening in the bar & restaurant, topped off with a really decent breakfast in bed. The grounds are very nice and relaxing too.

Mrs

Customer review rating 3.9/5

Rd Friends - 11/06/2019 AccorHotels certified review

Beds were not initially split into twins as I had phoned up to request, although soon sorted by house keeping. Overcharged for cup of tea in bar, menu said £2.95, barman wanted to charge £3.50, I pointed out price in menu, which he couldn't find on till so charged me £3.25. Extortionate for a tea bag! In restaurant my friend asked for no sauce since in had mushrooms in which she is allergic to. She got no sauce, but there were mushrooms on the plate. Left my phone charger in room and told it hasn't been found. Very disappointed.

Dear Rachele D., Thank you for taking the time to tell us about your experience at the Mercure Warwickshire Walton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Chaplin General Manager 01…24

OK but could do better

Customer review rating 3.9/5

Clive Business - 11/06/2019 AccorHotels certified review

The over call impression is good, but the hotel does need a lot of repair work, my door frame was rotten through and I could see that major refurbishment is required

Dear Clive P., Thank you for taking the time to tell us about your experience at the Mercure Warwickshire Walton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Chaplin General Manager 01…24

A pleasant stay in a hotel with strengths and weaknesses.

Customer review rating 3.9/5

M.w. Couples - 10/06/2019 AccorHotels certified review

The bedroom we were allocated in Orchard Mews smelt musty. The heating was inoperable and as the room received no direct sunlight it was barely warm enough. The swimming pool was delightfully warm and that was extremely enjoyable. The evening menu was limited and the food of reasonable but no better , quality. The breakfast food was absolutely fine in terms of range and quality. Check IN...and check OUT....ARE FAR TOO SLOW . Guests have to stand around for 10-15mins before being seen to.This is unacceptable. Reception staff not overly cheerful or welcoming.....and in no hurry to serve.

Dear Helen W., We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Chaplin General Manager 01…24

not what I would expect from a Mercure hotel

Customer review rating 3.9/5

Rebecca Business - 10/06/2019 AccorHotels certified review

I stayed and attended a conference The pool was closed for cleaning so I was not able to have a swim The room was basic and in need of a lick of paint Staff gave me wrong information regarding the location of the expo and sales dinner meaning we could not set up the evening before We had no cutlery on the table when seated - despite us being late to sit down cold coffee was served at the dinner No staff were present to direct around the large site the room we were in was hot and stuffy

Dear Rebecca B., Thank you for taking the time to tell us about your experience at the Mercure Warwickshire Walton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Chaplin General Manager 01…24

Disappointing

Customer review rating 3.9/5

Anonymous Friends - 10/06/2019 AccorHotels certified review

I stayed in the original, old part of the hotel which has lovely character. Arrived with all my luggage and had to walk a long way to reception! This wasn't easy with all my luggage as it is the other end of the hotel in the new bit. There used to be a Reception desk located in the old part but this seems to have gone. No soap or shower gel in the room, had to track down a member of staff to ask for some. We were there for a wedding and there was a long wait at the bar to get served all afternoon and evening. No information given about Wifi code or location for breakfast when I checked in. Some of our party walked all the way to the new part of the hotel for breakfast as they were told they couldn't eat in the old part as they weren't from the wedding party the previous day. Overall not the best service during my 2 night stay.

Dear Nicole B., Thank you for taking the time to tell us about your experience at the Mercure Warwickshire Walton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Chaplin General Manager 01…24

Pretty Poor

Customer review rating 3.9/5

Matthew D. Families - 09/06/2019 AccorHotels certified review

Got to say the experience was pretty poor and not what I am used to from mecure hotels. Myself and my 2 sons had to wait 1hr, 1hr 20mins & 1hr 30mins respectively for our dinner to arrive. It was way past bed time at that point and boys were very tired. Food was pretty rubbish to add insult to the time.

Dear Matthew D., Thank you for taking the time to tell us about your experience at the Mercure Warwickshire Walton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Chaplin General Manager 01…24

Wedding facilities , venue all fabulous

Customer review rating 3.9/5

Mrs I. E. E. Families - 09/06/2019 AccorHotels certified review

The staff, venue, setting facilities were all excellent Stayed in the old hall, despite staff shortages the service was very good, the staff were friendly, helpful enjoyed my stay and would highly recommend

Dear Janice E., We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Chaplin General Manager 01…24

Good location and facilities but .....

Customer review rating 3.9/5

David R. Friends - 09/06/2019 AccorHotels certified review

Very enjoyable stay in a quality hotel. Only reservations about some experiences in the bar/restaurant.

Dear David R., We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Chaplin General Manager 01…24

Generally a good stay

Customer review rating 3.9/5

Anonymous Business - 08/06/2019 AccorHotels certified review

On first arrival to my room, it was not made-up. I called reception and was given a new room within minutes, so all resolved quickly but a big faux-pas for any hotel. The young team in the bar and restaurant lacked direction, and the drinks were terribly slow to be served. The food was pretty good and the hotels surroundings are relaxing to explore. I will be staying here a few more times this year for conferences.

Dear Andy W., Thank you for taking the time to tell us about your experience at the Mercure Warwickshire Walton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Chaplin General Manager 01…24

60th Birthday

Customer review rating 3.9/5

Dee Friends - 08/06/2019 AccorHotels certified review

Overall had a good weekend we had stayed before we noticed little things had changed no reception in the Hall so had to check in at the hotel which was quiet busy. In the pool area not kept as clean as should be, the paint work and windows overlooking the pool showed obvious dust and grime and could do with a good clean, the tables were not cleaned whilst we sat In the sitting area near the pool, you now have to pay for beverages there too. We found the staff helpful. The rooms fairly clean. We stayed 1 night in the hotel & 1 in the Hall there was a wedding taking place which we were informed about, but what we weren’t told that our rooms would be directly over the evening reception the music was so loud the floor boards vibrated. It would have be nice to have been told.

Dear Rose S., We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Chaplin General Manager 01…24

very disappointing

Customer review rating 3.9/5

Karen R. Friends - 07/06/2019 AccorHotels certified review

My friends and I have been coming to walton Hall Hotel since 2004 and have always enjoyed our stay and spa experience. However, this stay on 31 May to 1 June I can only describe as awful. The staff either ignored you or you felt as if it was their first day as nobody appeared to know where anything was, what they were doing, how to work the til, how to speak to guests. I had to explain to one barman how to make a pot of tea for 3. The tables were not cleared in the bar and at breakfast so you were forced to eat amongst dirty plates and cups. We witnessed 3 other guests making complaints about the food served in the bar. My friends and I were due to have our spa treatments on 1 June as we had booked the 2 days as a spa break. I had a phone call at 10.45 from the spa to say that they could only do treatments for 2 of us as they had staffing problems. i explained that we were all booked in for a 40 min treatment at 11.30 so it was very short notice. We could not simply return home as we had arranged this trip several months ago and booked a day off work. She said we could all have a 30 min treatment and would all be compensated for the shortened treatment. However, the treatments were very rushed and only lasted 20 mins. She was going to contact the spa manager who would contact me. This was a week ago and I have not been contacted. I will not be returning unless I receive some sort of compensation and I will be leaving a very negative review on Trip Adviser as I would not like other guests to be disappointed. I look forward to your thoughts and explanation for this appalling experience. Karen R.

Dear Karen and Sam R. and Williams, Thank you for taking the time to tell us about your experience at the Mercure Warwickshire Walton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Chaplin General Manager 01…24

Great location

Customer review rating 3.9/5

Ciprian Business - 07/06/2019 AccorHotels certified review

Great location, pleased with the customer service. Having attended a training course where the projector was needed, the technology let us down (half of the forst day we spent keep plugging and unplugging the projector lead to make it work). The overall furnishing feels a bit dated, however it is still fit for purpose.

Dear Ciprian C., We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Chaplin General Manager 01…24

Average

Customer review rating 3.9/5

Mr F. Business - 07/06/2019 AccorHotels certified review

Having stayed here on previous occasions the hotel is starting to look tired and the quality of food and alcohol selection when served in the Hall is not of the standard previously presented.

Dear Adam F., Thank you for taking the time to tell us about your experience at the Mercure Warwickshire Walton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Chaplin General Manager 01…24

Beautiful setting

Customer review rating 3.9/5

Ek Families - 06/06/2019 AccorHotels certified review

We had a lovely one night stay. Highlights: Stunning, picturesque setting, good food, warm pool, comfy beds. The only downsides were seeing the old part of the hotel in need of repair and tlc.....it is your jewel in the crown! It seems so neglected compared to the new part. I grew up down the road so know it well. I had to ask 3 times for a child bed, even though it was requested on initial booking. The faux leather chair in our room had rips all over the seat. I had to report it to reception immediately so we didn’t get the blame for it. I think you’d be better off just removing it as it looks so awful! Lunch took over half an hour to arrive in the bar, even though it was only two rounds of sandwhiches and a pizza. However it was a lovely trip down memory lane as we had our wedding reception there 19YRS ago and I would book again.

Dear Esther K., We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Chaplin General Manager 01…24

Disappointing

Customer review rating 3.9/5

Chuck Couples - 06/06/2019 AccorHotels certified review

Bird droppings on curtain. Curtains removed but not replaced. Peeling armchair. Disruption from inebriated and aggressive guests at 3am not dealt with. No steam room and pool closed on second day. Restaurant staff were lovely.

Tired and in need of updating

Customer review rating 3.9/5

Mk Business - 06/06/2019 AccorHotels certified review

Public areas are ok but room was overdue a refurbishment

Dear Michael K., Thank you for taking the time to tell us about your experience at the Mercure Warwickshire Walton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Chaplin General Manager 01…24

Disappointed Birthday Experience

Customer review rating 3.9/5

X.g Families - 06/06/2019 AccorHotels certified review

I booked a spa weekend break for my sisters birthday. It began with us arriving 15 minutes before check in and our room wasn't yet ready which was fine and we were encouraged to buy a drink. We did and sat outside as it was a beautiful day. Unfortunately both benches were covered in bird poo which the amount must have been there sometime as there was a lot! Could do with more outside seating as this was really lacking for such a large hotel. We checked in and went to our room in the main building. Our room was not good! Room 31 avoid! Made as a double when we booked a twin, air con broken, facilities missing and carpet wet and to top it off view of the bins. Not what we had booked. A staff member in the main building from the bar couldn't believe that we were given that room as people had been moved from there over previous days due to same problem. Trying to get this sorted wasted 2 hours of our potential spa time. We eventually got moved but had to accept a double room, only apology was being given one drinks voucher each which wasn't acceptable for the £250 I had paid for the experience. We then went to the spa, it was clean and relaxing until children decided to water bomb jump in the pool. Shame the steam room was out of use and this wasn't mentioned on booking or arrival. Dinner was probably the best part of the stay. The female waitresses were attentive and one male waiter. Unfortunately the younger male waiters appeared in their own world ignoring guests. Especially the ones behind the bar. The food was lovely, couldn't fault it, really good variety on the menu. We retired to our room with a bottle of prosecco for a girly evening. Early hours we ordered room service, the night staff were lovely! The bed was comfortable and we had a good sleep, bathroom facilities were of a good standard but bath panel needs attention, handle on wardrobe was broken. We were missing a hairdryer in our room and reception didn't answer the phone to have this rectified. Lovely view from this room, where we enjoyed a firework display from the wedding. Early morning we were woken by the spa wanting to change our treatment time due to lack of staff. We overheard this the previous day and they reassured us that ours wouldn't be affected, however it was and was brought forward. This meant we needed to rush getting ready and go to breakfast. Breakfast was okay, staff however need to replenish food quicker as variety lacked as was busy. We both had a back massage which was okay, not the best. Neither of us would book that treatment again as she was very firm on the back making it not very relaxing. We used the pool again before we left, it was quieter than previous day. Afterwards we then decided to look around the local area as it was pouring with rain so was unable to walk around the grounds. Overall we were disappointed over the experience. It is clear that wedding guests are their priority as we were clearly moved into a room that we hadn't booked. Staff need more training, especially on the bar and a smile goes a long way. I am gutted that it wasn't as advertised as my sisters birthday didn't end up being a surprise, relaxing weekend.

Great

Customer review rating 3.9/5

Michelle Couples - 06/06/2019 AccorHotels certified review

We had a lovely stay. The views were amazing, the room was great and very clean. The breakfast was the best iv ever had so much to choose from there is something for everyone. We will be back again soon.

Dear Michelle B., We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Chaplin General Manager 01…24

Very poor

Customer review rating 3.9/5

James M. Business - 06/06/2019 AccorHotels certified review

To say the attitude of the staff was average would be too kind

Dear James M., Thank you for taking the time to tell us about your experience at the Mercure Warwickshire Walton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Chaplin General Manager 01…24
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