Hotel - Mercure Dartford Brands Hatch Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Dartford Brands Hatch Hotel & Spa

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4.0/5 166 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-0:00
    • Opening hours : Week-end 0:00-0:00

Business services

  • 18 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Classic rooms include one double bed, TV, free unlimited WiFi, en suite bathroom with toiletries, a hairdryer, tea and coffee making facilties.Superior rooms include two single beds, TV, free unlimited WiFi, en suite bathroom with toiletries, hairdryer, tea and coffee making facilties.

  • 121 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Trouser press in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating Based on 1,599 reviews

Our guest reviews for Mercure Dartford Brands Hatch Hotel & Spa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 166 reviews
TripAdvisor review
Q9991NWchristinem Business - 14/01/2018
« Clean, modern and comfortabe »

Finished to a high standard, comfortable bed and courteous staff. Only grumble is that there is no offering for continental breakfast only. £15.95 is an expensive piece of toast. Swimming pool and gym look fantastic and I will be bringing my kit next time

AccorHotels certified review
Paul B. Business - 12/01/2018
« Mr Paul B. »

It was disappointing that the £25 Dinner credit when used against ordering from the main menu would not be taken off the total bill. This was not explained at the time of ordering. I only wanted two courses and then ordered two glasses of wine. Only to find out that my food value was £22, but that and not £25 would be taken off the bill. Logic suggests that you costed and I therefore paid £25 in my booking total cost, but you have not let me use the full value of that ? Small value I know, but a disappointing approach, restaurant staff not interested in customer satisfaction

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul B., Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa - this is more than appreciated. Have an amazing weekend! Kind regards, Adrian

TripAdvisor review
Couples - 12/01/2018
« Christmas stay »

Comfortable room with good facilities. Liked the pool and sauna , steam room was out of action. Railings around the pool are rusty which is a shame. Dinner and breakfast at the hotel was pretty good , the staff were helpful and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are more than happy that you have enjoyed your stay. Our Team is delightful to see such comments about their attitudes - that makes our job even more beautiful. Thank you for your very honest feedback in regards to the Spa which is on the way to be upgraded and I am sorry that you could not experience all facilities that day. We are hope to see you again. Have a great weekend. Kind regards, Adrian Adrian Charowski Rooms Division Manager

AccorHotels certified review
Stella Business - 11/01/2018
« Ok but the rooms are really dark »

Another hotel with inadequate lighting in the bedrooms. Come on Mercure, put some actual thought into your guests needs and decent lighting is one of them!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stella H., Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa - this is more than appreciated. Have an amazing weekend! Kind regards, Adrian ,

AccorHotels certified review
David B. Couples - 09/01/2018
« Almost perfect »

Everything was perfect especially the mattress...absolutely banging bed to sleep in. I woke up during the night just feeling so comfy. Only 2 major issues were I called downstairs and said the sheet is stained and I would like it changed. We waited and waited and I asked again and still nobody came And for this reason I will never be back. Also the food is so expensive it's crazy. I ordered a pizza from takeout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David B., I do truly appreciate your stay and thank you for the very constructive feedback. Have a great day! Kind regards, Adrian

AccorHotels certified review
S. L. Families - 09/01/2018
« Great value for money »

Stayed one night, dinner was nice, breakfast was good, room was comfortable, great to have the pool and sauna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon L., We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian

AccorHotels certified review
Dave T. Couples - 08/01/2018
« Impressed »

Great reception staff. Very helpful with a very friendly demeanour. Check in was no bother at all. 10/10. The room was very impressive and the Wi-Fi connection was simple.we really enjoyed our stay. Thank you. Dave T

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave T., We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian

AccorHotels certified review
James P. Business - 07/01/2018
« Impressive hotel, friendly staff, great location and good value »

Short notice stay at The Mercure Brands Hatch and the experience was ideal from start to finish. Friendly staff, great food, decor to a high standard and comfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James Piddock, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian

AccorHotels certified review
Chris B. Families - 06/01/2018
« Mr. Chris B. »

Thank you, we enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris Boshoff, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian

AccorHotels certified review
Elisabeth Friends - 06/01/2018
« Spatastic! »

Our Spa experience at Mecure was absolutely fantastic, the room was lovely, the food divine and the treatment were relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yinka Oladejo, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian

AccorHotels certified review
Anonymous Business - 06/01/2018
« Midweek stay »

Arrived at about 4PM. Sadly only one receptionist, who was serving another guest. Checked in and went to my room. Very clean and tidy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Theo Mantoura, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian

AccorHotels certified review
Samantha N. Families - 04/01/2018
« Mrs Samantha N. »

Excellent staff and service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha N., We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian

AccorHotels certified review
Rebecca K. Families - 04/01/2018
« Excellent hotel with great staff »

The hotel facilities and room were lovely and the stafg couldn't be more helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca K., We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AdrIan

AccorHotels certified review
Kerrie Couples - 04/01/2018
« Miss »

Was a lovely hotel, staff were very helpful and friendly. Can’t fault it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerrie L., We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian

AccorHotels certified review
Grant C. Couples - 03/01/2018
« Mr »

Really clean and tidy rooms very comfortable beds !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grant c., We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian

AccorHotels certified review
Kay Families - 03/01/2018
« A lovely room, very helpful desk staff, clean and organised. »

Fantastic staff on check in. Room clean and lovely, a tad on the chilly size but it was Winter and we didn’t ask for extra heat-just an observation. Pool was fine, the kids loved it-it could do with some cheering up, railings very rusty and showers old but the kids didn’t notice and loved it. All staff very helpful, we enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim H., We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian

AccorHotels certified review
Adam K. Friends - 02/01/2018
« Relaxing »

Booked in for a couple of days relaxing here with a friend for Christmas, staff very friendly and attentive, food great quality and quality and on site facilities were really good. Enjoyed the Sauna and Steam room immensely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam K., We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian

AccorHotels certified review
Chris G. Couples - 02/01/2018
« Convenient location and comfortable stay »

We like the location of this hotel, and the fact that we can take our dog. On this occasion, we ate in the hotel too, and enjoyed the food, although we never saw a member of staff at breakfast and were left to work things out for ourselves. The heating in the room did not work and, although a portable heater was very promptly despatched to us by the receptionist, the proper heating would have been better. However,m the cold weather did highlight the age of the windows in the room, and which were full of condensation despite being double glazed. Also, as two of us were staying, a towel each would have been better than one to share, Finally, the duty reception staff were excellent: very welcoming, friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher G., We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian

AccorHotels certified review
Wee C. L. Couples - 01/01/2018
« Pleasant stay, with much room for improvement »

Good: -Staff super friendly and prompt. -Room, Gym and pool well sized. -Resturant food tasty, generous and reasonably priced. Areas that can be improved: - better signage from the road. - room had view of chiller plant outside. -Room newly renovated but a/c was poor, had to open the window for ventilation. Therefore sleep was not great, either too hot or cold. - no body lotion provided - no fridge - old fashioned shower screen = wet floor. - bathtub too high, not easy to climb into. -Restaurant, gym and pool looked tired. - gym weights not well lubricated. - The steam room was closed for repairs on the sound day. None of the users of the pool or jacuzzi showered before entering. - Resturant lighting made everything looked very stark. Try 2700k or 3000k lamps and dim the lighting levels during dinner service. - remove the raised level if possible. Looked so out of place.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your feedback - it is more than appreciated! Regards, Adrian

AccorHotels certified review
Tomas S. Families - 01/01/2018
« excellent »

lovely staff, clean, spacious room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tomas s., We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian

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