Mercure Dartford Brands Hatch Hotel & Spa 4 stars

TripAdvisor rating 3.5/5 330 reviews
Mercure Dartford Brands Hatch Hotel & Spa
See on a map
+ 19 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • 18 fully-equipped meeting rooms for up to 270+ guests

  • Motorsport-themed bar dedicated to Brands Hatch

  • Popular wedding and events venue

  • Leisure facilities including indoor swimming pool and gym

  • In-house bar & restaurant serving authentic local dishes

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 18 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Dartford Brands Hatch Hotel & Spa

Brands Hatch
DA3 8PE
dartford
united kingdom

Tel: +441474854900

Fax: (+44)1474853220

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON CITY AIRPORT At 38.62km / 24 miles

  • By train

    SWANLEY At 4.7km / 2.92 miles

GPS :51.358815, 0.25235

Our accommodations

Classic rooms include one double bed, TV, free unlimited WiFi, en suite bathroom with toiletries, a hairdryer, tea and coffee making facilties. Superior rooms include two single beds, TV, free unlimited WiFi, en suite bathroom with toiletries, hairdryer, tea and coffee making facilties.

Classic Double Room

  • Max. number of persons: ‌2
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic Twin Room

  • Max. number of persons: ‌2
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Double Bedroom

  • Max. number of persons: ‌2
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Privilege Double Room

  • Max. number of persons: ‌2
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Family Double Room with Sofa Bed

  • Max. number of persons: ‌3
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

GENEVIEVES

Type of cuisine: Brasserie

Enjoy a meal or drink in Genevieves Restaurant and motor sport themed bar, which overblook the legendary Brand Hatch Racing Circuit.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RACING

Photo non contractuelle / Strictly non binding

Come and along and enjoy from a selection of beers, refreshing drinks, snacks and light meals.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FOYER BAR

Photo non contractuelle / Strictly non binding

Located in the main reception area the Foyer bar is open until 22:00 daily, serving bar snacks and light meals throughout the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RACING BAR

Photo non contractuelle / Strictly non binding

Themed in true Brands Hatch style, our atmospheric Racing Bar is available to unwind, catch up with friends and watch sports.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 207 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 270 people

Find out more

Our guest reviews for
Mercure Dartford Brands Hatch Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

2,613 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

330 reviews

noisest room ever .. think it was 282

Customer review rating 3.9/5

Ian W. Couples - 17/07/2019 AccorHotels certified review

air con unit outside made droning vibration noise in room, kitchen staff and yard at back ridiculous amounts of noise all night and morning (bin, stillages, etc), next to service lift .. manual door opening and shutting from 6am+corridor door from it next to our door, +deliveries and bin lorries Told reception when leaving and got.. "oh sorry"

Dear Ian, Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow General Manager
Customer review rating 3.9/5

Mr M. C. Couples - 16/07/2019 AccorHotels certified review

Well, you had a wedding on the Saturday of our stay, we had been using the disabled ♿ parking space, but guests of the wedding party, took up the spaces, as we see them get out of there cars and no one put up a disabled badge, so I had to drop off my wife, then park well away from the main entrance, plus Saturday night was horrendous, the noise of party guests until 3am Sunday morning! So our stay was not enjoyable! We are always at the race track as our grandson does bike racing! Testing, plus meetings there! So we will think again before booking your hotel!

Dear Martyn, Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow General Manager

Poor

Customer review rating 3.9/5

Mr S. Families - 16/07/2019 AccorHotels certified review

Ceiling in shower was falling down

Dear Jamie, Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Amy Gleadow General Manager

Mr

Customer review rating 3.9/5

E G. Families - 16/07/2019 AccorHotels certified review

Good weekend shame bar service so bad was large wedding but only one person working bar and not very good at it

Dear Edwin, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry to hear that your stay was not 100% positive. Please be assured I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be able to welcome you back to the hotel on a future occasion. Sincerely, Amy Gleadow General Manager

Stay was enjoyable

Customer review rating 3.9/5

Mandy G. Couples - 16/07/2019 AccorHotels certified review

We could not have the room we booked due to someone doing damage to room we should have been privileged but obviously down graded gave us one free drink each moved coffee machine down

Dear Mandy, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry to hear that your stay was not 100% positive. Please be assured I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be able to welcome you back to the hotel on a future occasion. Sincerely, Amy Gleadow General Manager

Some poor customer service

Customer review rating 3.9/5

Miss S. R. Friends - 16/07/2019 AccorHotels certified review

Leisure facilities unhygienic & unsafe Leisure customer service extremely poor Manager of hotel helpful & polite Left contact details never heard from Leisure Manager. Bed uncomfortable.

Dear Ms Robinson I am so sorry that I have not replied to your complaint but I did not receive an instruction to contact you. I am of course concerned that you felt our health club was unhygienic and unsafe so would like you please to elaborate on your complaint so that I can get to the bottom of it. I am here until 4.30pm today and then not back until 29th July so if possible can you answer today. Failing that please can you email my Assistant Manager on ha… his name is Stephen Kingswood and he will get back to you in the next couple of days. I am sorry that you had a bad experience with us and I want to make sure that this does not happen again. Kindest regards Jacqui Holtom Leisure Club Manager

Not as bad as I thought

Customer review rating 3.9/5

Jemima Couples - 15/07/2019 AccorHotels certified review

Room was great, would of liked a bath & shower in room as was a privilege room, no coffee pods for machine when we arrived but they did correct that. They need more staff at the bar, had to wait forever every time to get a drink! Prices a little too high for food also, Other than that not bad, I would stay again.

Dear Gemma, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Comfortable enough, customer service not great breakfast disappointing

Customer review rating 3.9/5

Sandr T. Couples - 12/07/2019 AccorHotels certified review

Premium room , curtain hanging off the window no hooks to put up, woke up with sun streaming in the window , when reported to housekeeping was informed no maintenance on weekends ... She would try her best to fix .. On our return from the wedding it was up much better but still hanging down . Breakfast at 9 o'clock not much eggs dried up , bacon similar .. No interaction from staff at all

Dear Sandra, Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow General Manager

comfortable room pleasantstaff

Customer review rating 3.9/5

Mrs P. W. Couples - 11/07/2019 AccorHotels certified review

Always pleased but feel room could have betterlighting. otherwise allgood.

Dear Pamela, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Pleasant and comfortable in Privilege Room 296

Customer review rating 3.9/5

Beryl C. L. Solo - 11/07/2019 AccorHotels certified review

Easy registration with very helpful Reception and I loved the views of the Race Course from 296. Comfortable, clean room with good facilities. Charming and helpful staff in Restaurant where I had dinner- the Courtyard is delightful, with nice new furniture and the lovely birdsong. Plus its great having the Car Wash so handy.

Dear Beryl, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Room was boiling hot as window only opened an inch each side.

Customer review rating 3.9/5

M L. Business - 11/07/2019 AccorHotels certified review

Disappointed theme bar is only for sitting in. Really strange looking at a fully stocked bar only to be told we now have to go out of the bar around the corner to the other bar

Dear Martin, Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow General Manager

Mrs D Cooper

Customer review rating 3.9/5

Dc Families - 09/07/2019 AccorHotels certified review

Having paid for a spa package for a birthday celebration it was very disappointing that over that weekend the sauna was playing up and kept dropping in temperature (maintenance called) and the jacuzzi was luke warm. The following day the steam room was malfunctioning, jacuzzi blistering hot and the shower for use after sauna and steam room temporarily out of order. The quality of the ‘new’ sauna was not great and seemed unfinished and cheap - general maintenance was lacking throughout. We were also plagued by tiny flies for the duration of our stay although staff were apologetic and informed us that someone had been called to deal with this. Breakfast was a highlight, a good choice and served until 11 which is a plus! Overall disappointed with the ‘spa’ element of our spa weekend but fine for an overnight hotel stay. Full marks to the staff though who tried very hard to make our stay pleasant. Shame, this has the potential to be a fantastic place, unfortunately it is just ‘okay’.

Dear Mrs Cooper, Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow General Manager

Staff friendly and welcoming

Customer review rating 3.9/5

Nick Business - 09/07/2019 AccorHotels certified review

Very pleasant. Staff helpful, room had all that I required. Breakfast choices were more than adequate.

Dear Nick, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager
Customer review rating 3.9/5

Mrs J. A. Friends - 08/07/2019 AccorHotels certified review

We only stayed I night but was completely satisfied. All the staff were very helpful and friendly The room was clean and the beds were comfortable.

Dear Alfred, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

No issues, all staff very helpful.

Customer review rating 3.9/5

Philip T. Couples - 07/07/2019 AccorHotels certified review

Very good, Was racing at Brands Hatch so hotel is in the prefect place. There were a group of 12 for dinner (mix of hotel guests and people coming to dinner) this caused no problems staff organised tables so we could all sit together. So no complaints.

Dear Philip, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback from one of our loyal members and may I take this opportunity to thank you for your continued patronage. Please be assured I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Very good - room, staff, parking

Customer review rating 3.9/5

Barry F. N. Solo - 07/07/2019 AccorHotels certified review

A motor racing weekend which was just perfect a being able to walk into the event

Dear Barry, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback from one of our loyal members and may I take this opportunity to thank you for your continued patronage. Please be assured I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Excellent value for money

Customer review rating 3.9/5

Anonymous Business - 05/07/2019 AccorHotels certified review

Great location, great hotel, excellent customer service. Jade on reception was very helpful, solving a critical business issue I needed urgent help with

Dear Ussi, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager
Customer review rating 3.9/5

Mr C. Couples - 03/07/2019 AccorHotels certified review

Enjoyable stay. Very helpful and friendly staff. However thought it poor that not able to put evening meal on room, told had no credit. It was not clear everything had to be paid in advance. My wife enjoyed using the swimming pool.

Dear Malcolm, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regard to charging to your room we do permit but ask to be able to take a pre-authorisation from a credit card on check-in to ensure the funds are available. You will be amazed but there have been guests in the past that have charged to their rooms and then been unable to cover the costs on departure... Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Dropped standards

Customer review rating 3.9/5

James L. Business - 02/07/2019 AccorHotels certified review

Was ok, the hotel was not up to its normal standard compared to last year. The menu change is now too basic along with very limited choice room service menu. The room cleanliness was below par, room was dusty, there was a snail on the curtains !! Not what I’d expect.

Dear James, Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow General Manager

Disappointed

Customer review rating 3.9/5

Renu P. Couples - 01/07/2019 AccorHotels certified review

We stayed here for treat as it was my birthday and our 40th wedding anniversary. We didn't have any AC and had been given a fan that just about worked. Our massage treatment was terrible. It felt like just being touched with no pressure at all. My daughter paid £250 and we were not happy with the stay.

Dear Renu, Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. with this in mind I would like to offer you preferential rates and a complimentary upgrade for your next stay. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Amy Gleadow General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in dartford