Hotel - Mercure Dartford Brands Hatch Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Dartford Brands Hatch Hotel & Spa

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3.5/5 180 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)


  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-0:00
    • Opening hours : Week-end 0:00-0:00

Business services

  • 18 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Classic rooms include one double bed, TV, free unlimited WiFi, en suite bathroom with toiletries, a hairdryer, tea and coffee making facilties.Superior rooms include two single beds, TV, free unlimited WiFi, en suite bathroom with toiletries, hairdryer, tea and coffee making facilties.

  • 121 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Trouser press in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 1,661 reviews

Our guest reviews for Mercure Dartford Brands Hatch Hotel & Spa

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 180 reviews
AccorHotels certified review
Jo Couples - 13/02/2018
« A relaxing no frills stay »

The hotel staff were all friendly and welcoming. We stayed in a privilege double room that met our expectations. We were disappointed with the food and the quality of services within the hotel.

AccorHotels certified review
Anonymous Couples - 12/02/2018
« excellent »

Really nice and felt welcomed, relaxed and nice food.

AccorHotels certified review
Colin W. Couples - 12/02/2018
« Bathroom »

Staff/room/food all good. Bathroom mirror far too high and only one hook (on back of door) to hang things. Wet towels could not be hung up and when dressing nowhere for items of clothing. Otherwise a good stay. The cost of some hooks and lowering of the mirror would be minimal but make such a difference. We were in room 201.

AccorHotels certified review
Karen Friends - 12/02/2018
« Wonderful »

Very impressed with breakfast. Fantastic value. Only criticism is needed more tea & milk available in the room

AccorHotels certified review
Graham Couples - 11/02/2018
« Good Hotel stay »

Good overnight stop. Staff very friendly.

AccorHotels certified review
Paul F. Business - 10/02/2018
« Excellent »

Very good

TripAdvisor review
Couples - 10/02/2018
« One night stay with pregnancy massage »

Stay at the hotel was ok.breakfast was not impressive .Huge disappointment has we had come strictly for the spa .my wife 8month pregnant wife experienced the worst spa experience of her life .she was provided a therapist with a cold and who admitted she had never done the pregnancy massage before and was scared to do it..further to this the spa started late but finished 15 minutes early .the room was not prepared for a new person to use the bed as there were still towels from the previous she had to watch as the bed was prepared.allso the bed did not cater for a pregnancy massage and she was forced to lay on her back 90 percent of the time.tge pressure was terrible the oil was cold and the sniffling n coughing therapist did not help .my own massage was also terrible .we did complain to the head receptionist straight after n we were told someone would be in contact and have not had anything since.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I am very sorry to hear that we did not host you up to your expectations. Would you be able to contact me directly on my email: that I can personally look after your feedback? This is more than appreciated. Kind regards, Adrian Adrian Charowski Rooms Division Manager

AccorHotels certified review
Mark Couples - 09/02/2018
« Nice break »

Nice modern hotel. Excellent pool and leisure facilities. Good restaurant with nice food. Only downside was that aircon would only keep the room cold and the whole hotel was pretty cold. Having said that it was a freezing evening

AccorHotels certified review
Mark Couples - 09/02/2018
« Fantastic room, friendly staff and a relaxing break »

We arrived at 2pm and we had checked in online for fast check-in, we did have to wait about 10 mins at the desk for someone to radio another staff member to check the room was ready. The radio's were not clear so the receptionist had trouble communicating with the staff member but these things happen! We had a lovely stay and it was very peaceful and quiet during the night, the facilities were great and the place was very clean. The food was great. The only quibble we had was on the Friday evening of our first day only 1 person was tending tables in the restaurant and once we were shown our seats we were waiting around 15-20 mins before being asked if we like to order drinks. The only other slight quibble was the breakfast ordering for the room service. Both mornings we ordered room service for breakfast the coffee was forgotten, so by the time the staff member had gone to collect it our food was getting cold or we had already eaten. Other than those two things we had an amazing stay and would definitely stay again! Hopefully for longer next time!

AccorHotels certified review
Colin G. Friends - 09/02/2018
« Pleasant staff , nice room except for lack of lighting »

Pleasant and efficient reception by friendly staff. Requests for lower floor was responded to. Room had all mod cons but was seemed to have insufficient lighting. Breakfast was okay with reasonable choice

AccorHotels certified review
Dorota Friends - 06/02/2018
« Great facilities,good service »

At chevk in we were given a room that already had someone's stuff in was a little unnerving that they let someone else in the room that was already checked in. Spa facilities were amazing but there is a rusty handle all the way around the pool. Really needs fixing!!!staff at the leisure centre were amaaaazing, especially 1lady. Dinner was delicious, and given that we had it included in the room, it had a great choice

AccorHotels certified review
Graham Friends - 06/02/2018
« Enjoyable stay »

Well organised function

AccorHotels certified review
Heather D. Couples - 06/02/2018
« Disappointed as spa treatment that were booked and confirmed by phone were not avilable »

Spa break was ok until we went to spa. On arrival told no booking even though I knew I had phoned and said I could prove my phone call as I have an itemised bill. (booked 18/12/17 at 17.09 and call lasted 2.21mins) Receptionist said they were fully booked and could do nothing as we had booked through Spabreaks. . Spa break was a treat for my husband and finally she said they could fit him in immediately. While this was happening, Spabreaks, happened to phone the spa and I spoke to Theo in Sales who said he could do nothing and passed me to Danielle in Sales who said the same. Then receptionist said we could split the one 40 minute session we had booked which we did but this was not what we had booked and most disappointing. We did not receive the service we had booked and paid for.

AccorHotels certified review
Derek Friends - 06/02/2018
« A pleasant weekend stay »

We came for a dinner/dance function. The food at the event was good and served promptly and warm. The room was first class; excellent bed and a refurbished bathroom.

AccorHotels certified review
Jean Couples - 05/02/2018
« A relaxing break from real life! »

The hotel and spa are modern and functional. Relatively quiet, spacious hotel. Spa clean and a nice addition to the hotel itself. Personally would prefer that kids cant swim after 7.30pm perhaps, but that is only because we were enjoying the peace in jacuzzi at 8pm+ then a family with 5yr & 3yr olds started excitedly screaming and jumping in pool relentlessly, which kind of spoiled the relaxation for us! Our Privelege room was very spacious and but for the air conditioning heating rather than cooling the room, would have been lovely! As it was we needed to open the windows and that then made it quite noisy when the BrandsHatch cars arrived in the morning. Overall we enjoyed our break though.

AccorHotels certified review
Tim J. Friends - 04/02/2018
« All round very nice »

Very plessant

AccorHotels certified review
Anonymous Couples - 04/02/2018
« Mrs Christine T. »

Room very roomy. Bed very comfortable. Could have provided more refreshment items. Only two teabags and two sugar sachets for two people????

AccorHotels certified review
Anonymous Friends - 04/02/2018

We had a great weekend at the hotel

AccorHotels certified review
Justin S. Business - 01/02/2018
« Excellent »

Always enjoy staying at an Accor hotel. Staff are very good, rooms and food work well for my needs.

AccorHotels certified review
Lorraine N. Friends - 01/02/2018
« Rooms are for tall people »

The mirror in the bathroom was far too high I could on,y see the top of my head in it and this is the only room that has sufficient lighting to put your makeup on, the handbasin was under my chin and the room safe is at the top of the wardrobe, so I had no chance of reaching that, the breakfast was very good

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