Hotel - Mercure Dartford Brands Hatch Hotel & Spa
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Mercure Hotel

Mercure Dartford Brands Hatch Hotel & Spa

Brands Hatch 
DA3 8PE  DARTFORD
UNITED KINGDOM

119 reviews
TripAdvisor Rating Based on 119 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)

Catering

  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-0:00
    • Opening hours : Week-end 0:00-0:00

Business services

  • 18 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Classic rooms include one double bed, TV, free unlimited WiFi, en suite bathroom with toiletries, a hairdryer, tea and coffee making facilties.Superior rooms include two single beds, TV, free unlimited WiFi, en suite bathroom with toiletries, hairdryer, tea and coffee making facilties.

  • 121 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Trouser press in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating Based on 1,383 reviews

Our guest reviews for Mercure Dartford Brands Hatch Hotel & Spa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 119 reviews
TripAdvisor review
Couples - 21/09/2017
« impressed with rooms »

Very enjoyable stay. Very impressed with quality of rooms and comfortable beds. Staff very smart and professional. Lots of eco products. Swimming pool on site was a big bonus. Was a large event going on but staff made sure it didn't effect hire guests.

AccorHotels certified review
The B. Business - 17/09/2017
« much improved »

Made to feel welcome, wish I could have stayed longer

AccorHotels certified review
K.g. Friends - 17/09/2017
« Ms »

Very pleasant hotel . Just wish you weren't so tight on the tea / coffee provisions in the room. Guests shouldn't have to keep asking for more. You need at least two milk to a cup and there were only four in total. So only one cup each and only one pack of two biscuits. Not enough for two people. Didn't have breakfast but food at dinner was very good and all staff very pleasant.

AccorHotels certified review
Anonymous Solo - 15/09/2017

The room was cold The pillows were too hard The food was not good value

AccorHotels certified review
Malcolm Business - 15/09/2017
« very good »

The staff are friendly and polite. The rooms are comfortable and clean. Bar and restaurant are very good

AccorHotels certified review
John Couples - 15/09/2017
« Friendly checkin and comfortable, clean and well maintained hotel »

Enjoyable stay

AccorHotels certified review
Mr A. Couples - 15/09/2017
« Mr A. »

The accommodation was clean, the breakfast was good, the swimming pool, sauna and steam room were lovely. What more could you want. Wasn't the most luxurious hotel I've stayed at but I think it was value for money. The one downside, I think the room service meals were overpriced and could have a more extensive menu.

TripAdvisor review
Couples - 13/09/2017
« Brands Hatch »

Great hotel leisure facilities very scruffy, needs a good refurb no towels at the pool dripping water over the toilet apart from this great bar and good food...ideal place to use whilst watching the racing next door

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying with us. You are absolutely right - we are the ideal place for the Brands Hatch motor circuit (the closest hotel). Hopefully very soon you will be able to see all our hotel facilities fully refurbished (after bedrooms and public area were completed few months ago). We all wish you a great day. Kind regards, Adrian Adrian Charowski Rooms Division Manager

AccorHotels certified review
Anonymous Couples - 12/09/2017
« Nice room »

Room comforable but shower over bath quite dangerous as no hand rails or slip mats. Catering average

AccorHotels certified review
Brian W. Couples - 12/09/2017
« Great »

The room was lovley and the bed was very comfy and all the staff were lovley and helpful

AccorHotels certified review
Anonymous Couples - 12/09/2017
« Average »

The hotel on first impressions was fantastic however we found small things such as a strange smell and wet patch on the room of our floor which just put us off sleeping.

AccorHotels certified review
Gemma Couples - 12/09/2017
« Very enjoyable stay. »

Lovely stay, very clean, smashing facilities and yummy breakfast. Would definitely return.

AccorHotels certified review
Jackleen C. Friends - 12/09/2017
« Perfect Stay »

Checked in quickly, advised where everything was, staff in the spa area, very polite and helpful, breakfast was smashing, an item ran out and staff brought my hash browns to the table, very friendly and helpful staff all round.

AccorHotels certified review
Carrie L. Friends - 12/09/2017
« Carrie L. »

Amazing. Cannot believe the friendliness of everyoneAdrian thank You so much you saved us. Adrian actually took us to our venue when Our taxi failed to arrive. He went above and. Beyond service. Thank you. Mandy and the rest of girls at desk Lovely

AccorHotels certified review
Paul D. Solo - 12/09/2017
« Bar Staff »

Bar staff neaver there and very eager to close at 21:30 "because it's Sunday" was told at 21:30 that Room Charge Only and last orders. When I explained that it might be Sunday but I'm still a paying guest and exspect the bar to be open until at least 23:00 was then told they did not mean last orders, but a lot of other customers had left the bar by then. This hotel calls itself 4* ??

AccorHotels certified review
Cliff D. Business - 09/09/2017
« Great quiet room and very comfortable bed »

We were there for racing at Brands so didn't spend much time in the hotel. The time we spent there was very plesent.

AccorHotels certified review
Anonymous Couples - 08/09/2017

One night stay for a wedding, was clean and pleasant. Both times I approached the front desk no one was there so had to wait a few minutes, which was fine but unusual for a hotel, front desk is the one place that should always have someone, receptionist wasn't particularly smiley either.

AccorHotels certified review
Anonymous Families - 07/09/2017
« The hotel is OK »

There were a great deal of things broken in the hotel, air conditioning which they were supposed to be fixing that day but all rooms had fans and we got the impression it has been broken for a while. The hot water in our shower literally scalded you one moment and cold the next. There were several light bulbs gone in our room. There was only 4 milks and 2 coffee's in the room and we forgot to ask for more which was very irritating the next morning. The Reception staff were friendly but gave us wrong information on taxi's and the taxi firm they have to use wouldn't take us as it was 5 miles down the road and was too far! We didn't get a taxi in the end. The restaurant staff were some of the worst we have had anywhere (we travel a great deal for work and pleasure) They were very slow in the evening, forgot stuff, didn't understand what you were asking for etc.. (one with Tuna and one without - simple things) The breakfast staff didn't replenish the breakfast buffet and as they weren't needing to serve coffee as they had a machine. It was hard to see what they were doing. The rooms were ok (the corners could have done with a clean) and the reception very kindly switched my Mum's room to a ground floor as I had forgotten to book one and she cannot do stairs (I thought there would be a lift) It was a bed for the night and the food was good. I have stayed in Mecure Hotels before and I had told my Mum it would be good, so I was very disappointed. We travel to this part of the world regularly to see family and I was hoping we had found a hotel we could stay in regularly. Sadly not

AccorHotels certified review
Nick Business - 07/09/2017
« Comfortable stay »

Had stayed previously when was a Thistle hotel. Refurbished and rebranded and much better stay. Well appointed rooms, good food and drink, good service. Confusion at checkout when my bill was much higher than should have been but quickly rectified.

AccorHotels certified review
Shirley T. Couples - 06/09/2017
« Mrs »

Love every minute of our stay room was perfect staff where lovely helpful breakfast was also nice apart from sausage wasn't to my taste to Herby maybe have another choice of maybe just pork and yes would stay again

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