Mercure Dartford Brands Hatch Hotel & Spa 4 stars

TripAdvisor rating 3.5/5 329 reviews
Mercure Dartford Brands Hatch Hotel & Spa
See on a map
+ 19 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • 18 fully-equipped meeting rooms for up to 270+ guests

  • Motorsport-themed bar dedicated to Brands Hatch

  • Popular wedding and events venue

  • Leisure facilities including indoor swimming pool and gym

  • In-house bar & restaurant serving authentic local dishes

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 18 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Dartford Brands Hatch Hotel & Spa

Brands Hatch
DA3 8PE
dartford
united kingdom

Tel: +441474854900

Fax: (+44)1474853220

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON CITY AIRPORT At 38.62km / 24 miles

  • By train

    SWANLEY At 4.7km / 2.92 miles

GPS :51.358815, 0.25235

Our accommodations

Classic rooms include one double bed, TV, free unlimited WiFi, en suite bathroom with toiletries, a hairdryer, tea and coffee making facilties. Superior rooms include two single beds, TV, free unlimited WiFi, en suite bathroom with toiletries, hairdryer, tea and coffee making facilties.

Classic Double Room

  • Max. number of persons: ‌2
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic Twin Room

  • Max. number of persons: ‌2
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Double Bedroom

  • Max. number of persons: ‌2
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Privilege Double Room

  • Max. number of persons: ‌2
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Family Double Room with Sofa Bed

  • Max. number of persons: ‌3
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

GENEVIEVES

Type of cuisine: Brasserie

Enjoy a meal or drink in Genevieves Restaurant and motor sport themed bar, which overblook the legendary Brand Hatch Racing Circuit.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RACING

Photo non contractuelle / Strictly non binding

Come and along and enjoy from a selection of beers, refreshing drinks, snacks and light meals.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FOYER BAR

Photo non contractuelle / Strictly non binding

Located in the main reception area the Foyer bar is open until 22:00 daily, serving bar snacks and light meals throughout the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RACING BAR

Photo non contractuelle / Strictly non binding

Themed in true Brands Hatch style, our atmospheric Racing Bar is available to unwind, catch up with friends and watch sports.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 207 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 270 people

Find out more

Our guest reviews for
Mercure Dartford Brands Hatch Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

2,598 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

329 reviews

Mrs D Cooper

Customer review rating 3.9/5

Dc Families - 09/07/2019 AccorHotels certified review

Having paid for a spa package for a birthday celebration it was very disappointing that over that weekend the sauna was playing up and kept dropping in temperature (maintenance called) and the jacuzzi was luke warm. The following day the steam room was malfunctioning, jacuzzi blistering hot and the shower for use after sauna and steam room temporarily out of order. The quality of the ‘new’ sauna was not great and seemed unfinished and cheap - general maintenance was lacking throughout. We were also plagued by tiny flies for the duration of our stay although staff were apologetic and informed us that someone had been called to deal with this. Breakfast was a highlight, a good choice and served until 11 which is a plus! Overall disappointed with the ‘spa’ element of our spa weekend but fine for an overnight hotel stay. Full marks to the staff though who tried very hard to make our stay pleasant. Shame, this has the potential to be a fantastic place, unfortunately it is just ‘okay’.

Dear Mrs Cooper, Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow General Manager

Staff friendly and welcoming

Customer review rating 3.9/5

Nick Business - 09/07/2019 AccorHotels certified review

Very pleasant. Staff helpful, room had all that I required. Breakfast choices were more than adequate.

Dear Nick, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager
Customer review rating 3.9/5

Mrs J. A. Friends - 08/07/2019 AccorHotels certified review

We only stayed I night but was completely satisfied. All the staff were very helpful and friendly The room was clean and the beds were comfortable.

Dear Alfred, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

No issues, all staff very helpful.

Customer review rating 3.9/5

Philip T. Couples - 07/07/2019 AccorHotels certified review

Very good, Was racing at Brands Hatch so hotel is in the prefect place. There were a group of 12 for dinner (mix of hotel guests and people coming to dinner) this caused no problems staff organised tables so we could all sit together. So no complaints.

Dear Philip, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback from one of our loyal members and may I take this opportunity to thank you for your continued patronage. Please be assured I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Very good - room, staff, parking

Customer review rating 3.9/5

Barry F. N. Solo - 07/07/2019 AccorHotels certified review

A motor racing weekend which was just perfect a being able to walk into the event

Dear Barry, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback from one of our loyal members and may I take this opportunity to thank you for your continued patronage. Please be assured I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Excellent value for money

Customer review rating 3.9/5

Anonymous Business - 05/07/2019 AccorHotels certified review

Great location, great hotel, excellent customer service. Jade on reception was very helpful, solving a critical business issue I needed urgent help with

Dear Ussi, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager
Customer review rating 3.9/5

Mr C. Couples - 03/07/2019 AccorHotels certified review

Enjoyable stay. Very helpful and friendly staff. However thought it poor that not able to put evening meal on room, told had no credit. It was not clear everything had to be paid in advance. My wife enjoyed using the swimming pool.

Dear Malcolm, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regard to charging to your room we do permit but ask to be able to take a pre-authorisation from a credit card on check-in to ensure the funds are available. You will be amazed but there have been guests in the past that have charged to their rooms and then been unable to cover the costs on departure... Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Dropped standards

Customer review rating 3.9/5

James L. Business - 02/07/2019 AccorHotels certified review

Was ok, the hotel was not up to its normal standard compared to last year. The menu change is now too basic along with very limited choice room service menu. The room cleanliness was below par, room was dusty, there was a snail on the curtains !! Not what I’d expect.

Dear James, Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow General Manager

Disappointed

Customer review rating 3.9/5

Renu P. Couples - 01/07/2019 AccorHotels certified review

We stayed here for treat as it was my birthday and our 40th wedding anniversary. We didn't have any AC and had been given a fan that just about worked. Our massage treatment was terrible. It felt like just being touched with no pressure at all. My daughter paid £250 and we were not happy with the stay.

Dear Renu, Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. with this in mind I would like to offer you preferential rates and a complimentary upgrade for your next stay. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Amy Gleadow General Manager

The room and staff were great, but due to a function the experience was not.

Customer review rating 3.9/5

Kevin Solo - 01/07/2019 AccorHotels certified review

Due to a large function I struggled to park. Reception and the room were fine. Due to the function only plastic glasses were provided, service was slow and the residents bar was closed. A very poor experience. The staff tried really hard, but there were not enough of them and the bar ran out of drinks.

Dear Kevin, Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow General Manager

Enjoyable.

Customer review rating 3.9/5

Jayne L. Friends - 01/07/2019 AccorHotels certified review

Very relaxing and friendly.

Dear Jayne, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Poor for the price

Customer review rating 3.9/5

Disappointed O. D. Couples - 29/06/2019 AccorHotels certified review

The room was clean and quiet and the bed brilliant. The bar staff not so good. We wasn't told the bar was closing so ordered a drink and never saw them again which we thought rude. Now for the exceptionally poor and expensive breakfast. Guests wondering around with toast in their hands due to no plates, we asked for 4 vegetarian sausages and soya milk. A tiny jug came so had to ask for more for cereals .Forty five minutes later we asked if the sausages would arrive soon to be told they will take 3-4 minutes -2 arrived. I gave up on mine. I also had to clear the table . For £12 each that's shocking.

Overall a very positive experience

Customer review rating 3.9/5

T Families - 29/06/2019 AccorHotels certified review

Though short, our stay was great! Only annoyance was that our room wasn’t ready when we arrived.

Achieved what I wanted.

Customer review rating 3.9/5

Anonymous Solo - 27/06/2019 AccorHotels certified review

Very comfortable and spacious room, and friendly and helpful, but at times overwhelmed, staff. I was very conscious of large groups. On my first morning, I joined at least two large parties of tourists at breakfast, and the food buffet was stripped. The kitchens were unable to keep up and I went without eggs, for instance. On the last evening, there was a boxing event, and the bar was overtaken by the guests. The gents lavatory was in a shameful state. Rather than sit and enjoy a drink I went to my room.

Dear Mr A., We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive constructive feedback from one of our loyal members and may I take this opportunity to thank you for your continued patronage. Please be assured I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be able to welcome you back on a future occasion. Sincerely, Amy Gleadow General Manager

Way above many of the comments all the elements for expressed on trip advisor

Customer review rating 3.9/5

M R. B. Couples - 27/06/2019 AccorHotels certified review

All the requirements for a perfect stay are available but not with a consistency. A restaurant menu requires a wine list either as part of the menu or separately so that a guest has some form of ordering a drink when a waiter asks about anything to drink. Self service meals for coach parties has certainly improved the ability for waiters/waitresses to cope with other guests. Coaches park alongside the front of the hotel and must block any light reaching rooms adjacent on the ground floor. Of note this parking is outside the windows of the more costly superior rooms.

Dear Michael, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry to hear that your stay was not 100% positive. Please be assured I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be able to welcome you back to the hotel on a future occasion. Sincerely, Amy Gleadow General Manager

There are a number of improvements the hotel could make to make a stay more acceptable.

Customer review rating 3.9/5

Anonymous Couples - 27/06/2019 AccorHotels certified review

The room was clean and tidy with good facilities and a good view over the race track. The down side was that the air conditioning was not working properly and could not be adjusted. The room was situated over a goods entrance that attracted noise from the movement of vehicles and noise could be heard from what we assume was machinery running below. On the night we arrived there was no parking available due to a boxing tournament taking place and it was apparent the staff in the restaurant could not cope with the numbers. In fact they had no record of our booking and it took a long time to get served. I would add though that the food was very good when it arrived. Breakfast was also very much of a lottery with food not being replaced in the hot trays quickly enough with people standing around waiting. We also had to ask for coffee cups as they had also run out. Once again there appeared to be a lack of staff with the one lady working extremely hard to keep up. Checkout was good with no problems and very courteous staff.

Dear Robert, Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow General Manager

very good

Customer review rating 3.9/5

Georgina C. Solo - 27/06/2019 AccorHotels certified review

The staff were really helpful after I left my kindle in my room, they made sure it got back to me safely.

Dear Georgina, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Convenient location, clean rooms, bar and restaurant service poor.

Customer review rating 3.9/5

Anonymous Business - 26/06/2019 AccorHotels certified review

I have stayed in better

Dear Steve, Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow General Manager

Great vfm

Customer review rating 3.9/5

Sylvie S. Friends - 26/06/2019 AccorHotels certified review

Enjoyed our stay here. The spa is small but wasn’t overly busy, and it was clean. We had the set menu - good choices and the food quality was very good Staff were great, friendly and polite, particularly Laney in the restaurant Only downside was the boxing event meant long waits at the bar and the staff were getting a lot of hassle (not from us)because there wasn’t enough of them so please bear this in mind for future

Really good

Customer review rating 3.9/5

Anthony S. Families - 26/06/2019 AccorHotels certified review

Had the family double room. Very spacious and clean. Would have been handy to have a fridge for some of the kids food and milk. Use of the hotel Pool was a great bonus. A little annoying that the circuit bar wasn't serving drinks or taking food orders. Also very warm everywhere in the hotel. No windows or doors open, nor any air con on. Otherwise great thanks :)

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Mandy Lockwood Front of House Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in dartford