Hotel - Mercure Bristol Grand Hotel
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Mercure Hotel

Mercure Bristol Grand Hotel

Broad Street 
BS1 2EL  BRISTOL
UNITED KINGDOM

209 reviews
TripAdvisor Rating Based on 209 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Solarium (Paying)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

  • 182 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating Based on 3,204 reviews

Our guest reviews for Mercure Bristol Grand Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 209 reviews
AccorHotels certified review
Rebecca Friends - 15/09/2017
« Perfect girls night away in Bristol! »

Great location, Rooms could do with a bit of attention - hair dryer not working. Staff really helpful and friendly - breakfast was a bit basic.

AccorHotels certified review
K Families - 14/09/2017
« Staff disengaged; poor room service; dirty tables in public areas;not four star »

Reception staff cold and unfriendly. Room cramped; poorly designed; although two guests room amenities for one person. Not even a box of tissues or a shower cap in a four star hotel. Called housekeeping and reception - no reply - gave up. Breakfast staff pleasant but uncommitted. Although staff wiped table it was still sticky even hot cups stuck to the surface. Other tables covered in ring marks from night before as breakfast area a bar in the evening. Breakfast offering pleasant but limited - definitely not four star. Really disappointing. Most disappointing aspect was soundproofing - could hear guests in other rooms having conversations!

AccorHotels certified review
Audrey Business - 14/09/2017
« Really nice, I really enjoy the room, the hotel, the location and the atmosphere »

I enjoyed it. The room was big and well organised and well furnished/decorated. I really liked the sofa which is colorful. If I had to say something to improve, it will be the breakfast. When I arrived, it was the rush and we had to queue up to obtain a coffee (that I finally took in my bedroom). there were a large choice of thing to eat that was really nice but due to the rush, some of the things were empty in waiting to be filled again. Anyway, I will come back here for any other trip in Bristol.

AccorHotels certified review
Buzzard69 Business - 14/09/2017

I was asked to pay for the room when I checked into the hotel. In my experience you always pay when you check out. I will not be staying with the Accor group again until this policy changes.

TripAdvisor review
Couples - 14/09/2017
« Weekend Shopping »

Regularly use Mercure Hotels through Accor. Every now and then I treat the wife to a weekend shopping trip coupled with a Spa hotel. We usually stay at the Mercure in Cardiff but this time she wanted to go to Bristol for a change. The hotel was in the heart of the city between the shopping areas and the Harbourside restaurants and bars.. It had recently been refurbished and was very clean and tidy. The décor was not to my personal liking in the bedroom - a sort of army green. We had a Privilege room with the usual trimmings although not as big as the Cardiff rooms it was more than adequate. The Spa was very good and we used the steam room and pool a couple of times over the weekend. The irritation with this is if you want to use the complimentary dressing gown/slippers you have to walk out of the hotel into the street, around the corner and through a separate street entrance next to the car park. We chose to change in the Spa changing room although I saw lots of people walking back and forth in their gowns. Breakfast was buffet but had everything I would expect for a full English and the food was of a very good standard. Nice bar area with very friendly staff which goes for all the staff we encountered during our stay. Not sure if there is a charge for using their car park but when we left I told them we had a car there and the receptionist just said it was Sunday, no charge, have a pleasant journey. It might be that they had forgot to leave a non slip mat in the bath where the shower is. I found the bath became very slippery especially when trying to step out. Unfortunately I forgot to mention this to the reception. I would definitely stay here again.

AccorHotels certified review
Mrs M. R. &. M. M. R. Couples - 13/09/2017
« Mrs Maureen R. »

Very disappointed with size of room 157 more like a matchbox than a bedroom , we may as well of been in an open plan room as we could hear everything I mean everything that was going on. Compared to other hotels we have stayed in you come bottom of our list This was a birthday treat from our children which didn't work out as they had planned for us .

AccorHotels certified review
Karima A. Couples - 13/09/2017
« It's been a great weekend away »

Everything was good except the work road at 07:00 am

TripAdvisor review
Couples - 13/09/2017
« Pleasant hotel, helpful staff, genteel but unstuffy atmosphere »

Pleasant hotel in an historic area of Bristol mostly missed by the German bombs. Useful parking and a spa complex (in a neighbouring building, which sadly we didn't have time to make use of). Would stay there again.

AccorHotels certified review
Jonathan Business - 12/09/2017
« Generally OK. Just a one-nighter anyway »

It was fine. The breakfast was good, but in the room the bathroom wasn't great. I couldn't stand up and relax under the shower as it was set up too low. I am only 6 feet tall, so not much taller than average but this and the generally age and quality of the installations put me off. I didn't use the wifi as I couldn't find it in the room and I was in and out quickly. I think i found out you could get it from reception but I shouldn't have to ask for it, it should just be there.

AccorHotels certified review
Richard R. Families - 12/09/2017
« Nice stay »

A nice hotel in a great location, all the food we had was good and the staff were friendly. The room was small but very clean with a good shower however there is a soundproofing problem. We used the pool which was nice but the changing rooms really need a deep clean they are gross just didn't want to be in there.

AccorHotels certified review
Anonymous Families - 12/09/2017
« Nice place to stay, staff communication needs improving »

Room was good although v large stain on carpet. Welcome to hotel was poor- mix up with payment and no details about spa or room location given.

AccorHotels certified review
Cl Couples - 11/09/2017
« Lovely hotel at a fantastic price »

Efficient check in , lovely room on 1st floor. Good breakfast buffet. Only issue is finding the hotel with the satnav - better directions would help.

AccorHotels certified review
J C. Couples - 11/09/2017
« Mrs j church »

I never stayed as your company AccorHotels would not accommodate the fact my husband was undergoing treatment for cancer & we could no longer make the journey to either of your hotels that we had booked.We were made to feel we had no choices as we had booked using Tescos point. Obviously second class citizens. Your customer care team couldn't even be bothered to email me back after they sent me an email saying within 48hrs they would find a solution. All round extremely disappointing.

AccorHotels certified review
Southeast Families - 11/09/2017
« Bristol »

Good location and friendly & helpful staff. Decent size room. Only downsides was not a twin bed room as requested.

AccorHotels certified review
Anonymous Business - 11/09/2017
« satisfactory »

Room was fine and breakfast was good couple of issues: Ordered room service but one item was missing which I was still charged for. I left my phone charged in my room and when I called in the evening of the day I checked out I was advised that someone would check it was there and call me back. 4 days later and I am still waiting for a call.

AccorHotels certified review
C W. Families - 10/09/2017
« positive - helpful staff, clean room. »

positive and will return again.

AccorHotels certified review
Anonymous Friends - 10/09/2017
« Disappointed »

I booked 2 room and was disappointed because one room was small compared to the other , not just the size but the bed sizes too. One was a 4'6 and the other a 6 feet

AccorHotels certified review
Dan Families - 10/09/2017
« Reasonable but disorganised »

On arrival, despite being after 2pm the room was not ready (it was apparent many guests were having the same problem). Staff were helpful but very slow. When our room was ready, it was not set out as booked - we had to request the sofa bed be made up for the children. The parking was also expensive especially as there is no other option plus on the Saturday, one member of staff appeared to be handing out free parking tickets.

AccorHotels certified review
Paul Solo - 09/09/2017
« Satisfied »

Well situated near the town centre so easy access all round

AccorHotels certified review
Diana Couples - 09/09/2017
« Lovely clean and interestingly decorated room in perfect location. »

Everything was ideal. Will certainly be back in the future.

Our most recent 20 reviews
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