Mercure Bristol Grand Hotel 4 stars

TripAdvisor rating 3.5/5 932 reviews
Mercure Bristol Grand Hotel
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+ 21 Services
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Room 1

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Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • A dedicated pool and sauna with jazuzzi facilities

  • Central location, within walking-distance of main amenities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

We are excited to be undertaking some further refurbishment to our hotel between 11th March and 29th April 2019. We expect minimal disruption during this period and appreciate your patience and support whilst this is on-going.

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL
bristol
united kingdom

Tel: +4401179291645

Fax: (+)8713769142

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL INT At 12.39km / 7.7 miles

  • By train

    TEMPLE MEADS At 1.29km / 0.8 miles

GPS :51.455372, -2.593519

Our accommodations

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

Standard Double Room

  • Max. number of persons: 2
  • Area: From 0
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Compact Double Room

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Twin Room

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Double

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Room

  • Max. number of persons: 4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Suite

  • Max. number of persons: 4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

KEEPERS KITCHEN & BAR

Type of cuisine: International

Eat, drink and unwind, morning, noon and night at Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotel's roof.

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEEPERS

Photo non contractuelle / Strictly non binding

Chill-out and relax in Keepers bar, enjoy our comfortable seating and variety of working spaces. Our drinks menu features an extensive selection of wines, beers, cocktails, soft drinks, coffees and teas.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 632

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Mercure Bristol Grand Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.7/5

5,875 reviews

tripadvisor

TripAdvisor Rating 3.5/5

932 reviews

All style and no substance.

Customer review rating 3.7/5

Amelia R. Friends - 06/11/2019 Confirmed reviews AccorHotels

Having booked a standard double room I was instead given a compact room, which wasn’t the end of the world, however was not what I had booked. The room was well decorated, however I have never slept on a more uncomfortable mattress in a hotel before. A Starbucks cafe was advertised on the board outside, however I was disappointed to find that instead there was an overpriced list of 4 different coffees that tasted as good as what you’d get from a petrol station but for twice the price. Staff were unhelpful when trying to arrange payment for parking so instead had to pay the full price for 24 hours instead of the promised discounted pricing. All in all I will not be returning and will look elsewhere for accommodation when I return to Bristol in the new year.

Amazing

Customer review rating 3.7/5

M. Friends - 06/11/2019 Confirmed reviews AccorHotels

Friendly staff, clean hotel, very close to shops restaurants and pubs.

Ok but ...

Customer review rating 3.7/5

Mr S. Couples - 05/11/2019 Confirmed reviews AccorHotels

Lovely room BUT shower water pressure was disappointing.

Slow restaurant, broken spa facilities and noisy throughout night

Customer review rating 3.7/5

Dani Friends - 05/11/2019 Confirmed reviews AccorHotels

Overall the experience was poor. We had lunch in the restaurant which wasn't even half full but had extremely slow service throughout. We booked this hotel due to the spa facilities however the jacuzzi and steam room were both out of service during our entire stay. We then had to move rooms in the middle of the night due to the excessive noise from the party below. We were told to ring down once we were packed and someone would. Come and help us move rooms. We tried calling back down several times but with no answer so we had to resort to going down to reception in our pyjamas to collect our new room key. We had booked this stay as a relaxing break but this unfortunately was not what we had.

City escape

Customer review rating 3.7/5

Katie C. Families - 05/11/2019 Confirmed reviews AccorHotels

We enjoyed the modern and extra comfort the hotel offered. The central location meant we could leave the car in the hotel car park and experience Bristol without the stress of driving around.

Dreadful

Customer review rating 3.7/5

Andrina Couples - 05/11/2019 Confirmed reviews AccorHotels

We had the worst night sleep we've ever had. We had a very important day the following day and had a very early start. We were put in a room where noise from a function was so loud we had no chance of being able to sleep, even though I had ear plugs in. By 11ish we couldn't tolerate the noise anymore and contacted reception. We were then moved - at 11.30! with our nightwear on, to a room on a floor above where we could still hear the music.

An ok room with some flaws.

Customer review rating 3.7/5

Anonymous Solo - 04/11/2019 Confirmed reviews AccorHotels

The car park was interesting! Very tight to manoeuvre and park. The process of validating the ticket was not fully explained to me and I think I ended up over paying but having to buzz to get out as well... The room was much smaller than expected with no good space for room service breakfast. The room was also freezing; the climate controls had an error flashing on them (discovered very late so no time to rectify). Very polite and helpful staff.

Disappointed

Customer review rating 3.7/5

Dave Couples - 04/11/2019 Confirmed reviews AccorHotels

The room was too dark, the shower overflowed, the towels were small and hard, the carpets had seen better days and the breakfast items took forever to be replenished.

excellent service.

Customer review rating 3.7/5

Steve Business - 04/11/2019 Confirmed reviews AccorHotels

Another excellent stay. Although some of the facilities in the leisure club weren't available which was disappointing. Also no daily special in the restaurant.

Fabulous stay supported by great staff

Customer review rating 3.7/5

Alan Couples - 02/11/2019 Confirmed reviews AccorHotels

Beautiful hotel and entrance, great welcome by staff, great online experience, excellent location for us

Poor quality

Customer review rating 3.7/5

Y. Business - 02/11/2019 Confirmed reviews AccorHotels

The room was supposed to be Executive Premium but it had no fridge for water to go in just an empty cupboard, the room was so dark because of the poor quality of lighting and the air conditioning/heating choose its own moment to work or not

Poor start, but excellent overall.

Customer review rating 3.7/5

Mandy E. Business - 01/11/2019 Confirmed reviews AccorHotels

My initial room was very disappointing, but after raising my concerns with staff, I was moved to a much better room which was what I thought I had booked. I felt very embarrassed to complain, but your staff were all kind and understanding. I had intended to check out rather than complain, but was reassured. I think that the refurbishment is not in keeping with the hotel, and makes it look shabby. The wardrobe doors vibrate noisily on opening and closing and the sound travels between rooms. The first room was too small for two single beds and I couldn’t walk past the end of them without hitting the tv. This room also had stagnant water outside the window. Not nice. I also tried to complain to your phone service as I was shy of talking to staff. This cost me loads of money, and disconnected while I was trying to explain I was in Bristol not Boston. The email service didn’t work at all. BUT your Bristol staff were kind, professional and wonderful. Please pass on my thanks

Awesome

Customer review rating 3.7/5

Francisco D. Families - 01/11/2019 Confirmed reviews AccorHotels

No issues, friendly people, I am definitely coming back!!!!

Nicely decorated, but rough around the edges

Customer review rating 3.7/5

Alice Couples - 31/10/2019 Confirmed reviews AccorHotels

Receptionist was very helpful. The room was fairly clean, but very scuffed paint etc, and the facilities were minimal. Only 2 sachets of coffee, that didn't get restocked on our 2 night stay. The cleaners seemed to be very understaffed, corridors were littered with empty pizza boxes and bottles, and cleaning carts left in the corridors for the majority of the day.

Concert Night

Customer review rating 3.7/5

Kh Couples - 31/10/2019 Confirmed reviews AccorHotels

Guest Reception - Excellent service. Arrived early for check in but asked to leave baggage whilst we had to go out for late lunch. Room - Compact room with double bed. No view to see. Felt cramped as in space. Dining / Bar - Lovely staff and friendly. Excellent service and food was lovely.

Could not sleep due to LOUD music.

Customer review rating 3.7/5

Anonymous Families - 30/10/2019 Confirmed reviews AccorHotels

The bathroom floor was wet before anyone had a shower.

Customer review rating 3.7/5

Aer Families - 29/10/2019 Confirmed reviews AccorHotels

Location is excellent - Room very good - service very good - restaurant and breakfast not satisfactory (crowded and very limited choices)

a spacious room, had to ask for the sofabed to be made up, spa was disappointing

Customer review rating 3.7/5

G T. Families - 29/10/2019 Confirmed reviews AccorHotels

As above, room was great but had to ask for the sofa bed to be made up (staying as adult with children and had requested this in advance). Felt that the spa area, in particular the changing rooms were tired, there were loose and broken tiles in the ladies changing area, lights were broken, hairdryer not working, had to move my items to three different lockers before finding one that worked correctly. Staff were helpful and polite throughout our stay.

Very nice hotel close to all attractions in central Bristol.

Customer review rating 3.7/5

Anonymous Couples - 28/10/2019 Confirmed reviews AccorHotels

Staff all very polite and helpful. Clean and tidy in all areas. Good selection for breakfast. Room very nice and clean and tidy. Great experience except the noise from the air conditioning units outside room 228. Perhaps better sound proofing to the windows!

Comfortable

Customer review rating 3.7/5

Anonymous Business - 28/10/2019 Confirmed reviews AccorHotels

Easy check in, comfortable room

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