Mercure Bristol Grand Hotel 4 stars

TripAdvisor rating 3.5/5 870 reviews
Mercure Bristol Grand Hotel
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Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • A dedicated pool and sauna with jazuzzi facilities

  • Central location, within walking-distance of main amenities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

We are excited to be undertaking some further refurbishment to our hotel between 11th March and 29th April 2019. We expect minimal disruption during this period and appreciate your patience and support whilst this is on-going.

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL
bristol
united kingdom

Tel: +4401179291645

Fax: (+)8713769142

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL INT At 12.39km / 7.7 miles

  • By train

    TEMPLE MEADS At 1.29km / 0.8 miles

GPS :51.455372, -2.593519

Our accommodations

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

Standard Double Room

  • Max. number of persons: 2
  • Area: From 0
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Compact Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Standard Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Privilege Double

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Family Room

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Suite

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Our restaurants and bars

KEEPERS KITCHEN & BAR

Type of cuisine: International

Eat, drink and unwind, morning, noon and night at Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotel's roof.

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEEPERS

Photo non contractuelle / Strictly non binding

Chill-out and relax in Keepers bar, enjoy our comfortable seating and variety of working spaces. Our drinks menu features an extensive selection of wines, beers, cocktails, soft drinks, coffees and teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 632

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Mercure Bristol Grand Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.7/5

5,724 reviews

tripadvisor

TripAdvisor Rating 3.5/5

870 reviews

Below average

Customer review rating 3.7/5

Jim P. Business - 10/09/2019 AccorHotels review

Poor reception. Initial room unacceptable - had to complain. Leisure facilities unavailable. Had to wait more than 1.5 hours for maintenance to attend for a room safe fault.

Poor.

Customer review rating 3.7/5

Lee Couples - 09/09/2019 AccorHotels review

Booked with a Buy a gift voucher for overnight stay including spa for my finance's birthday. First met with an email a few days before saying the leisure facilities are closed due to a boiler failure. Then on arrival was told there was a wedding on and would be until 1am which would have been nice to inform us on the booking. To top things off someone set off the fire alarm at 2am which meant the whole hotel had to be evacuated for 45mins before we could get back inside. Will not be looking to rebook another stay anytime soon.

mr

Customer review rating 3.7/5

Dipesh P. Families - 09/09/2019 AccorHotels review

Was quite disappointing for the two rooms, 2 nights stay Thursday 5th Sept 2019 CI, Sat 7th Sept 2019 CO 1. the spa and jacuzzi were not working on the period of my booking 2. the AC in the room did not work, a fan was placed in the room - this was noisy in the night 3. an unexpected fire alarm in the middle of the night on friday night meant leaving the hotel to go onto the street. no real explanation and no guidance. 4. parking was GBP15.00 per night. At other hotels - eg Hampton Hilton - parking was offered free.

Poor

Customer review rating 3.7/5

Anonymous Business - 09/09/2019 AccorHotels review

Fire alarms twice in the night Asked to pay on the spot for room service of inclusive breakfast Worst hotel breakfast ever experienced

Birthday trip

TripAdvisor rating 3.5/5

Mr William K J Couples - 09/09/2019 TripAdvisor review

I had ordered a bottle of Prosecco to be delivered to our room on the morning of my husband's birthday, this was confirmed, however, it failed to arrive, even though I had an e-mail stating that it had been delivered. When I informed the reception staff, they knew nothing about it. Otherwise we had a pleasant stay.

You are not able to provide me a receipt of what I paid (rooms + Parking)

Customer review rating 3.7/5

G. Business - 08/09/2019 AccorHotels review

It is crazy, you are one of the worst hotel I never slept with the worst back office. During my check out the employee of the front office made a mistake and put my parking fees on the wrong room, 260 instead of the 360 (the correct one). I sent 3 mails and never get any answer. I think I will never come back even if I will be in Bristol for 1 mois during Sept and Oct.

Great stay with nice staff

Customer review rating 3.7/5

Julie N. Families - 08/09/2019 AccorHotels review

Really nice stay, room was perfect. Bar and restaurant was beautiful and the atmosphere was great on the evening, really nice staff on the bar that make you feel welcome. The only negative point was the noise as our room was closed to the lift, we were waking up early by some noisy guests.

Mr

Customer review rating 3.7/5

Martin S. Families - 06/09/2019 AccorHotels review

Always

Miss

Customer review rating 3.7/5

Venetia Couples - 06/09/2019 AccorHotels review

Room was really lovely. We were just sad that the pool wasn't in working order. In term of the stay, I had ordered a late check out option and left a sign our saying do not disturb. However the house keep still knocked on the door. I know it's there job but it was a little annoying. I was also very disappointed that I paid £40.....FORTY POUNDS, for some champagne (hoping it would be in our bed room on arrival). Turns out it was prosecco which I could have bought myself for way cheaper, and it wasn't as romantic as I had planned. So very disappointed in that respect. Bed was absolutely amazing and everything was spotless.

Not the standard expected

Customer review rating 3.7/5

Ralph C. Couples - 04/09/2019 AccorHotels review

Pool was out of action. so upgraded to compensate. had to go and get towels for room. complimentary drinks were not replenished from previous use. glasses, bottles etc outside door in hall were there at 1530 when checked in and still there 2200 when got back to room. we were there for out 35th anniversary having experienced stay glad I had booked a restaurant outside. Breakfast was ok but luke warm not hot.

Lovely hotel but poor service

Customer review rating 3.7/5

Aimee Friends - 03/09/2019 AccorHotels review

The hotel is beautiful and in a good location. However the service was poor, was welcomed by a very rude and blunt staff member who looked like he hated his job. The air con leaked all night and soaked the floor. When we raised this no one seemed that bothered. We got moved to 3 different rooms because the air con either leaked, didn’t work or the rooms offered were worse than the original. This took 40 minutes to sort. The holding manager didn’t know how to use the system so had to wait for other guest to check in while we sat in the heat waiting.

Customer review rating 3.7/5

Anonymous Couples - 03/09/2019 AccorHotels review

Stayed at this hotel for a family wedding - environment a bit tired but clean and comfortable - all staff were friendly and helpful at all times - food during the wedding was very disappointing but the breakfast the next was was delicious.

Good hotel, with friendly and helpful service.

Customer review rating 3.7/5

Robin N. Families - 03/09/2019 AccorHotels review

Very good.

Cancellation and refund didn't happen without reminder phone call

Customer review rating 3.7/5

Matt A. Families - 03/09/2019 AccorHotels review

We were notified 2 days before arriving that the pool boiler had failed. We asked and were granted a full refund on this occasion as our 11 year old daughter and ourselves booked the hotel for its leisure facilities. The person who took our call never processed our refund which meant when we called to chase our refund we were down as a no show! I've just recieved my second email asking how our stay was which I find a little unprofessional to be honest. Thought I'd take the time to let you know. Regards, Matt

not upto satandard of our last stayhere

Customer review rating 3.7/5

J M. Couples - 03/09/2019 AccorHotels review

breakfast was sub standard bacon was like cardboard and dry. eggs were like rubber and cold . beans where also cold . if was in a café would have sent it all back needs improvement

Loud room, uncomfortable bed

Customer review rating 3.7/5

Haley Couples - 03/09/2019 AccorHotels review

There was so much noise from the street and in our hallway at all hours of the night, that we didn’t get any sleep. The bed was also very uncomfortable.

Lovely hotel but the room needed a clean!

Customer review rating 3.7/5

Francesca Couples - 03/09/2019 AccorHotels review

Lovely hotel and the staff were kind. I was just very unhappy to find hairs all over the bathroom, a dead bug and the room itself was quite dusty. I didn’t report it at the time as we had been travelling for so long we didn’t have the energy to change rooms. It would have also been lovely to have more vegan/ vegetarian options at breakfast. I asked for vegetarian sausages but it never came, it must have been very busy. It was also a shame we couldn’t use the spa facilities. Other than that it was a nice hotel!

Ok

Customer review rating 3.7/5

Pete L. Solo - 03/09/2019 AccorHotels review

OK. Not much more than that. Pool was out of order, which was a huge factor in me selecting hotel in first place. Given advanced notice I would have looked elsewhere. Carpet had substantial brown stains at window, which was disgusting. Not even a biscuit for morning tea. Bed was good. But overall wasn't impressed.

Lovely hotel and staff but a few minor issues

Customer review rating 3.7/5

Marie P. Couples - 02/09/2019 AccorHotels review

We were warmly greeted by a member of staff on reception, he was very helpful and explained everything clearly in a friendly manner. Room was very clean and beautifully decorated, the complementary water and coffee were very much appreciated. However, the shower drained very slowly so we ended up having to use the towels to try and stop it overflowing onto the bathroom floor and also had to turn the shower off while washing hair etc. and switching it back on again to rinse. In addition to this once we open the the wardrobe door it won't close again. Additionally, once the main reasons for booking the hotel was that it had a swimming pool and Jacuzzi, it was the start of our honeymoon and we looking forward to relaxing in it after the big day so for us it was really disappointing that these services were not available. The final issue was with the parking, we had our ticket validated at reception but when it came to paying we were still charged the full £20 (rather than £15) but due to us being on a very tight travel schedule we didn't have time to go back and get this rectified.

Customer review rating 3.7/5

Jill G. Friends - 02/09/2019 AccorHotels review

Very helpful staff friendly. Lovely hotel lovely room and delicious food

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