Hotel - Mercure Bristol Grand Hotel
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Mercure Hotel

Mercure Bristol Grand Hotel

Broad Street 
BS1 2EL  BRISTOL
UNITED KINGDOM

133 reviews
TripAdvisor Rating Based on 133 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Solarium (Paying)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

  • 182 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating Based on 2,975 reviews

Our guest reviews for Mercure Bristol Grand Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 133 reviews
TripAdvisor certified review
Business - 17/07/2017
« Good Hotel in Central Bristol »

Grand Hotel is a historic property in Bristol city centre with a nice ambience. Nice sized recently renovated room that was very comfortable. Overall I would recommend this hotel for anyone visiting Bristol.

AccorHotels certified review
Jonathan B. Couples - 16/07/2017

Excellent friendly staff warm welcome nice hotel

AccorHotels certified review
Anonymous Families - 16/07/2017
« Ms jenkins  »

Family room was lovely very big modern & clean. Staff very friendly

AccorHotels certified review
Anonymous Solo - 16/07/2017

Fir its price it was very good The lack of a fridge was disappointing otherwise The hotel fulfilled all its obligations

AccorHotels certified review
Kirsty J. Couples - 16/07/2017
« Lovely room and food - disappointed with complete lack of drainage in the shower »

Really good, very welcoming and really good food along with a lovely room. Unfortunately the shower drainage was on existing which led to floods in the bathroom. It was reported and we were given a key to another room to enable showering. This key didn't work the next morning - ended up showering and flooding again leading to an issue downstairs. We were notified by the desk. This led to my husband showering in a relations room. Reception kindly gave us a partial refund to apologise. Overall it was a lovey hotel - and we would be happy to return assuming that the bathroom drainage was sorted!

AccorHotels certified review
Zoë Friends - 15/07/2017
« Miss »

The room and facilities were to a very high standard. The breakfast was varied and the staff were helpful and friendly.

AccorHotels certified review
Shaz Couples - 15/07/2017
« Plesently surprised »

Since we last stayed it has been revamped.. our room was quiet and comfortable.. staff were warm and engaging... only criticism is the £5.00 charge to get a pizza delivered to your room??? Needles to say I collected from reception!

TripAdvisor certified review
Rachel G Couples - 15/07/2017
« perfect romantic break »

We stayed on our wedding night, following an informal family lunch in the restaurant, and were well looked after by all of the staff. Reception kindly kept our bags in the morning when we were across the road at the registry office, and we were touched to find chocolates and a congratulations card in our room. Well appointed and nicely furnished, huge tv and comfortable super king bed. Excellent buffet breakfast, served til late morning. Despite being Pride weekend, with a large wedding reception and several hen parties in the hotel, corridors were peaceful and our room tranquil. Good value 4* right in the heart of Bristol.

AccorHotels certified review
Anonymous Business - 14/07/2017
« not satisfying »

I stayed 2 nights. After the first night I explained that temperature in room was too high and AC not working efficiently. Maintenance was supposed to do something I had no message telling me if something was done or not but the 2nd nights was with as much temperature as the first night opening the windows brings too much noise from outside specifically the cats...

AccorHotels certified review
Jeremy B. Business - 14/07/2017
« Decent hotel but not ideal for business use »

This was a one night stay in preparation for a business meeting. We ate in the restaurant, where I found the staff cheerful with a good sense of humour. The room was comfortable, the only omission was a decent desk at which to work (one of the reasons I had picked a larger room). Breakfast in the morning was fine, although the buffet area is rather cramped - possibly a limitation of an older building.

AccorHotels certified review
James T. Business - 14/07/2017
« Very enjoyable stay »

Had a very nice stay at this hotel. Very centrally located and easily accessible. The room was very nice and clean and pleasant to stay in. Breakfast in the morning was ok but was very busy at times.

AccorHotels certified review
Olga Business - 14/07/2017
« Always a problem with Accor points »

It seems that whenever I come in it is a struggle to get my accor points logged, furthermore if i forget to battle it out they refuse to allocate points to old stays with them, unlike other mercure hotels in the area.

AccorHotels certified review
Dr B. Business - 13/07/2017
« As usual a great experience »

As usual a great experience and as I stay often the staff are always great

AccorHotels certified review
Angus H. Business - 12/07/2017
« comfortable relaxing stay »

very relaxing stay room wise. i did fing the meeting rooms either very hot or very cold no middle ground

AccorHotels certified review
Heather B. Couples - 12/07/2017
« Good apart from one incident »

VERY NICE ROOM, STAFF VERY POLITE, THE AIR CONDITIONING UNIT LEAKED WATER ONTO US AND THE BED CAUSING A SLEEPLESS NIGHT

AccorHotels certified review
Lewis M. Business - 12/07/2017
« Excellent stay, very comfortable and relaxing »

Really enjoyed stay, room was great, bed really comfortable, excellent amenities, staff welcoming and helpful

AccorHotels certified review
Dayle :. Friends - 11/07/2017
« Great refurbished rooms with excellent service! »

This is my third stay with you at the Grand Bristol hotel and I am thoroughly impressed with the service from the staff, rooms and excellent breakfast on offer.

AccorHotels certified review
Sarah H. Families - 11/07/2017
« Lovely stay but still waiting for bill to be rectified as ihave been overcharged by £104.  »

Again the stay for the wedding was great,room too but i was quoted a rate of £155 for the room but have beencharged £259 despite being told a week ago that i had been refunded , i havent.

AccorHotels certified review
Elsapop Families - 11/07/2017
« Nice hotel »

Happy with ou stay. The USB ports were especially useful. The pool was great too.

AccorHotels certified review
Stephen D. Business - 11/07/2017
« mixed! »

Stayed for 3 nights. First night was terrible due to room 411 being located directly adjacent to the lift lobby doors and had a very poor nights sleep. Your staff (Nicola - great member of staff) accommodated my request for a room change and the upgrade to a more comfortable room was much appreciated. On my second day i stood in a a pile of faeces in the car park lift lobby at level 3. truly disgusting. Whilst i am answering the satisfaction survey - the situation with the swimming pool lockers not being available for use is a disgrace. This needs to be actioned immediately for guest security - it is not reasonable to leave your personal belongings in a plastic bag either in the ,locker room or behind the counter. Also - the gym needs to be cleaned or better still refurbished. One of my reasons for staying at the grand is the gym and pool. with the state of the gym at the moment, i feel dirty using the facilities. it needs serious attention and is harmful to your brand. all in, a very mixed experience.

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