Hotel - Mercure Bristol Grand Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol Grand Hotel

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3.5/5 512 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

  • 186 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating Based on 4,235 reviews

Our guest reviews for Mercure Bristol Grand Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 512 reviews
AccorHotels certified review
Clare Couples - 14/06/2018
« Fresh, friendly, cosmopolitan »

I stayed in this hotel before refurb. It was friendly with great location - rooms a little tired and dated. Wow what a great and tasteful refurb! Very comfortable stay. Reception and bar great. Even great live music in return to the bar late in the evening. Inspired by the decoration and colour - thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clare F., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

AccorHotels certified review
L. C. Couples - 12/06/2018
« Short break in bristol »

We had a lovely time. The hotel is really nicely decorated, rooms and facilities are good quality and staff are friendly and polite.

AccorHotels certified review
- Families - 12/06/2018
« Grand desaster »

From start to finish it was an absolute nightmare. The first room we were allocated was by the staircases. I was traveling with three small children have been sleep until 4 AM as there was a conference going on and people constantly using the elevators and staircases. The room that was designed for 4 people Did I only have two mugs, and only one capsule of decaffeinated coffee. I would really have needed for coffee after a completely sleepless night. The next morning we will move to a different room did I only have two mugs, and only one caption of decaffeinated coffee. I would really have needed coffee after a completely sleepless night. The next morning we will move to a different room in our absence. The new room only contains three beds, and smelled horribly. The windows were restricted to 810 cm opening. We had to complain at least four times before somebody came along to put in a fourth bed. The smell did not go away with us opening the windows. When we came home at night it turned out that the sink had been blocked by someone pushing beer lids into it, the night porter had to come up and fix it which took about 20 minutes, he tried to go look for a room spray but couldn’t find it. We had to leave the windows open, the street was very noisy so another night without sleep. The next morning a pigeon had found its way through the ten cm gap in the window and left it’s droppings everywhere (how about windows that open but have a fly screen?) since none of the guys from housekeeping had a key for the window lock it took them a rather long time to get rid of the bird. We got a refund from the manager who was really nice and helpful as were all the staff. I would not recommend this hotel to anyone, I’ve never had an experience anywhere near as bad and came back from what was supposed to be a nice and relaxing family weekend absolutely drained

AccorHotels certified review
Ethical A. F. Solo - 11/06/2018
« Good. »

The breakfast servicd has improved a lot since my last stay, so that was a welcome development. The front service desk is also responsive and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibironke T., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

AccorHotels certified review
Nikki Friends - 11/06/2018
« Disappointed »

On arrival I was asked for payment, I had already paid and had my confirmation with me. I had to show my on line bank account before they would accept I paid. The room was basic, the bed frame was uneven and I hurt myself on two occasions by kicking it (I tried to push it together but it wouldn’t budge) The TV was a total pain to switch on and when I did get it on, (more by luck than judgement) there were no channels only radio, I had to reset the tv. The second time I went to watch it I couldn’t even switch it on so I gave up. The bathroom was small but only had half a toilet roll, we were staying for two nights. That soon ran out! Couldn’t find anyone to supply a new one when needed. Room card didn’t work so had to go back to reception.. annoying! We knew there was parking but was aware it had a height barrier. We travelled by van. Fortunately the first night we could park outside but on the Saturday we had to Park on a residential street 25 minutes walk away. Not happy! I was really disappointed from my first encounter with the staff who had no idea what they were doing to the 25 minute walk to get my van when I left. Sadly I won’t be recommending this hotel. It looks good from the outside but definitely needs looking at inside.. one very unhappy customer.

AccorHotels certified review
Mark C. Couples - 11/06/2018
« A bit disappointing »

Our room was small but okay and clean . The corridor was not clean sweet wrappers were on the floor for our two night visit and a laundry bag left in the hallway for more than 24 hours . It seemed quite dirty . During our visit there was a chip left on the floor of the lift for the whole duration of our stay, the lift floor was also dirty. We were very shocked at how dirty the spa facilities were and only stayed for 20 minutes the floors were dirty there was hair in both the pool and steam room areas and also the changing rooms were very dirty. We were also surprised in the restaurant which although renovated looked lovely again the tables were not clean and were sticky and actually left marks on a white shirt worn. On a positive note I left items of clothing in a drawer in the room and realised once I got home and unpacked. It took A couple of days and a few phone calls to get to speak to housekeeping however the housekeeping lady I spoke to was extremely helpful and kindly sent my items of clothing back to me . We were disappointed with our stay as we had previously stayed at the same hotel four years prior and had enjoyed the experience, and hence booked this trip.

AccorHotels certified review
Derek C. Couples - 11/06/2018
« Value for money room »

Room was comfortable if a little cramped. My main criticism is a lack of a dressing table with mirror and socket for a lady to dry hair. The bathroom does not have a socket of course.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek C., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I regards to you comments please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

AccorHotels certified review
Tony H. Families - 11/06/2018
« Meet requirements but not special »

Hotel and room were clean and tidy and meet th families requirements for a one night stay in Bristol . However , one disappointment was that when we checked in at 18.30hrs there was a room service tray ( with a part eaten breakfast ) still outside the room. We went our for an evening meal and upon a return at 21.00hrs the tray was still by the door - it had been removed when we woke up the next morning .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony H., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Allow me to express our most sincere apologies that the guest experienced some difficulties during the stay. Rest assured that your comments have been noted and will be relayed to the relevant team members. Investigation to be conducted if necessary, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

AccorHotels certified review
Claire B. I. Couples - 11/06/2018
« Nice comfortable stay »

Staff very friendly beds extremely comfy great nights sleep. Breakfast was lovely lots of choice for everyone. You have to pay to park overnight which I think should be free to all overnight guests. And a fridge should be in every room as I have medication that needs storing in the fridge and I wasn't given one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire B., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

AccorHotels certified review
Tp-e Business - 09/06/2018
« Comfortable nights sleep »

Recently refurbished and lovely public spaces. Rooms good proportioned and bed very comfortable. Buffet breakfast. Good location. Check-in took a while even though I had done this on line.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terri P., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

AccorHotels certified review
C. Business - 09/06/2018

I have not received my invoice per e-mail. Please send it at : C.… second time I stay in the accor group and second time I do not receive my invoice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodrigue Crockey, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

AccorHotels certified review
Marie S. Families - 08/06/2018

Professional staff excellent food and lovely rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marie B., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

AccorHotels certified review
Gary Couples - 07/06/2018
« Lovely hotel in great location »

The room was nice and a little different to the standard hotel room. The only issue was the lack of a chest of drawers, not a big issue for a nights stay but we stayed for three nights and had to live out of our suitcases.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary K., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

AccorHotels certified review
Anonymous Solo - 07/06/2018
« Mr Joshua »

Comfortable single room and bed with clean utilities and a warm welcome at reception with helpful service except for a malfunctioning AC

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joshua K., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

AccorHotels certified review
A L. Business - 07/06/2018
« Still need my invoice »

Stay was ok. At checkout although I asked for a printed invoice, I did not given one. After checking my email address I was told it would be emailed to me. I still have not received it; clearly you do have my email address ! I telephoned the hotel twice yesterday to try and resolve this issue that as far as I can remember has never been a problem at any other hotel I have stayed at ever. To no avail. I was asked to call back again “in about 20 minutes, I’m a trainee and my colleague should be back by then. I really have no interest in commenting further about the hotel in light of this issue. When you stay on business this is really important!

AccorHotels certified review
Jm Business - 07/06/2018
« Past expericences have vee great. Lovely recently rennovagted hotel apart from 4th flloor »

I always select the Grand in Bristol as its a really nice place to stay. I have stayed 20+ times and always had great experiences. This time however I was put on the 4th floor. The rest of the hotel has recently been renovated and upgraded, the 4th floor hasn't. Its disappointing to be in a room which doesn't compare to the rest of the hotels rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe Mr M., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, and mentioned that, we are in the process of refurbishing the 4th floor which will start in august this year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, the management team

AccorHotels certified review
John D. Business - 07/06/2018
« Very good quality »

Very impressed with the hotel and facilities - Superior to the Marriott in Bristol Just a few little things that if improved would make the stay better; Asked for invoice to be sent via email, still haven't received this yet. Gym - lockers were hard to use and open Gym - Another running machine Swim - Providing one of those machines that spin swimwear dry. Bar. restaurant was great with good food. Rooms were small but cosy, and had everything you expect like wall sockets by the bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johnmr D., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. Thank you for taking the time in writing a detailed feedback following your recent stay at Mercure Bristol Grand. All feedback is greatly welcomed as we continually strive to improve our guest experience. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

AccorHotels certified review
George T. Business - 07/06/2018
« Mercure Bristol »

Poorly furnished rooms - feel cheap Slow reception - working from laptops Car park exit didn't work

Our hotel has responded to the review
Our hotel has responded to the review

Dear George t., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, the management team

TripAdvisor review
Couples - 07/06/2018
« Good service but poor room »

Having stayed at this hotel before I know that the staff are good. What let's the place down is the bedrooms. They are all painted dark green and are very claustrophobic. I won't stay here again. This is a pity as staff acknowledge that the hotel is recently refurbished but not in a nice way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AlexanderloW, Thank you for your review. I am disappointed that you did not like the refurbishment style and your comments have been passed onto our design team for consideration. I am pleased to read that you found the staff good. We hope to see you again sometime soon. Warm regards, Nicholas Carn General Manager

AccorHotels certified review
John B. Couples - 06/06/2018
« Lovely staff - horrible room »

Why oh why are all the rooms painted dark green? They are really claustrophobic. Breakfast was good and staff were very good. Will not stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John B., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

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