Hotel - Mercure Bristol Grand Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol Grand Hotel

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3.5/5 486 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

  • 186 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating Based on 4,142 reviews

Our guest reviews for Mercure Bristol Grand Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 486 reviews
AccorHotels certified review
Alexander D. Couples - 16/05/2018
« Fair, but a couple of things could have been better. »

Despite not requiring it, we were not offered help with out luggage on arrival. Breakfast was average but it was not explained to us that there was a choice menu available which we only discovered the day we left. The "hot" buffet was luke warm. On our second day we left the notice "make up our room" outside but on return late p.m. our room had not been made up. It took three telephone calls, all of which resulted in zero action, followed by a visit to Reception before we even received some fresh towels. As compensation, we were not charged for the two nights in the car park but overall the visit did not come up to our expectations.

AccorHotels certified review
Linda M. Couples - 16/05/2018
« Enjoyed stay room comfortable but room 142 decor very dark with no outdoor light coming in »

Very nice did not spend much time in hotel as the weather was glorious

AccorHotels certified review
Mr G. Business - 16/05/2018
« mr g. »

Friendly staff, room was ok if a bit small and not a great view from window. Very few bathroom products available, no drinking water in rooms and poor remote control on tv with a lack of channels available. Breakfast was very good, pizza for evening meal was nice but did not come with any side salad etc

AccorHotels certified review
Ruth J. Friends - 15/05/2018
« Mrs Ruth J. »

The hotel was beautifully appointed in a quirky modern style. The staff were very helpful and courteous and nothing was too much trouble. I would definitely stay there again and would recommend it to anyone visiting Bristol.

AccorHotels certified review
B D. Couples - 15/05/2018
« Dissapointing room »

Windows don't open properly. Dirty curtains and stains on the chairs. The shower curtain had yellow stains on it. All in all - not impressed for the money we spent.

AccorHotels certified review
Anonymous Families - 15/05/2018
« mr »

small room. high car parking charge(for guest) unorganized breakfast.

AccorHotels certified review
Marty Couples - 14/05/2018
« First time but not the last »

Quality of decor, furnishings etc very high. Atmosphere friendly and helpful staff. Great location.

AccorHotels certified review
Rebecca Couples - 14/05/2018
« Disorganised and unprepared »

I have had to send an email of complaint as we encountered so many problems. Our room was unprepared as we had no complimentary soft drinks or inclusive bottle of wine. The shower was dirty and covered in hairs. I had to go down to the front desk three times to solve the problems. We were moved rooms but no one told us, we just came back to new keys in our first room. Then in the new room, the complimentary mini bar was still empty. The hairdryer was unsafe as it was a year past it's safety check. Dirty plates were left outside rooms for more than 12 hours. The whole experience was a hassle that I had to sort. It was supposed to be a lovely surprise for my husband but it ended up being irritating.

AccorHotels certified review
Lisa R. Solo - 14/05/2018
« One night break »

Fantastic experience, no issues, parking available, easy check in, lovely re-furbished room, very comfortable and clean. Great choice at breakfast.

AccorHotels certified review
Anne Couples - 14/05/2018
« average »

The room was very dark, although very chic. The light was not good the only mirror available for a lady to apply make up was over the sink which meant a 2 foot distance to mirror (for older ladies we need a nearer mirror) not well thought out , was the room designer a man ? However the long mirror in the room was fab. really flattering.. you should sell them! Otherwise good .. oh and no hairdryer !!! not so good , luckily I was ok and did not wash hair.. bad omission

AccorHotels certified review
Jonathan P. Friends - 14/05/2018
« Fantastic great friendly lots of smiles staff.made us feel very relaxed. »

One hotel that i will recommend to friends . Great facilities. beautiful and clean but most of all it was the staff that makes it a great place to stay

AccorHotels certified review
Steve Business - 13/05/2018
« Nicely refurbished hotel with a boutique type feel »

A very well appointed room, comfortable and well equipped. Excellent conference facilities. The leisure facilities were generally good, with a lovely pool. The fitness centre is very basic, but adequate. The car park is very tight to manoeuvre in. Not one for SUVs!

AccorHotels certified review
Dan Couples - 13/05/2018
« Average »

Queue for breakfast was massive- clearly not enough staff to clear tables and help customers. The gym was good, one of the better I have seen in hotels however the changes rooms were dirty and smelt really bad...

AccorHotels certified review
P R. Business - 13/05/2018
« Poor value for money »

The room was cold, lacked atmosphere and my view was of a wall. The attempt at a modern cupboard did not work. The bathroom was tiny although the shower worked well. I would have had better value for money at a Bed and Breakfast or Airbnb.

AccorHotels certified review
Dennis Couples - 13/05/2018
« perfect position to access the venue we needed to attend »

friendly staff clean comfortable rooms will definitely stay again

AccorHotels certified review
Sally O. Friends - 12/05/2018
« Impartial »

The bathroom is great especially the shower, but after being out for the evening which was the reason for our stay we didn't expect our sleep to be ruined by someone wanting to clean our room (he knocked twice at around 8am & 9am). We didn't need to check out until midday but ended up leaving early. Please could you let them know once people have checked out, so they don't keep knocking on our doors.

AccorHotels certified review
Anonymous Business - 12/05/2018
« Pleasant but shorty staffed »

Nice decor Well functioning room Hard to find staff who can help- either not there or there is a huge que Please put up signs in the hotel to indicate where the pool is

AccorHotels certified review
Trisha Friends - 11/05/2018
« Hotel good- customer service awful »

Have written full review on Trip Advisor-please read that. I was annoyed that no manager got back to me about my complaint

AccorHotels certified review
Anonymous Couples - 10/05/2018
« Room 223 »

For a four star hotel, I expected a bigger bathroom with slightly more polished furnishings, and bigger towels. The walls in our bedroom were scratched in several places and their was a smudged hand print near the TV. We had a power outage in our room on arrival, which was dealt with and resolved promptly. Staff that brought up and took away our breakfast tray were prompt, courteous and polite. Reception staff was also very pleasant. The breakfast served in our room was punctual, and plates plentiful but food was mediocre. Fruit was limp and tasteless, mushrooms over cooked, bacon tasted old, poor quality. On the second morning we went down to the restaurant for breakfast and it was less impressive. Half of the options which are on the room service list were unavailable (ie, croissants, pain au chocolat, porridge), the queue for coffee was endless and I had to wait 15 mins for a new batch of orange juice. My pancakes were cold, hard and dry. The buffet area is also far too small for the number of rooms at the hotel.

AccorHotels certified review
Anonymous Families - 09/05/2018
« Our wedding day and very happy we chose this hotel for reception and overnight stay »

As above. Perfect.

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