Mercure Bristol Grand Hotel 4 stars

TripAdvisor rating 3.5/5 852 reviews
Mercure Bristol Grand Hotel
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+ 21 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • A dedicated pool and sauna with jazuzzi facilities

  • Central location, within walking-distance of main amenities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

We are excited to be undertaking some further refurbishment to our hotel between 11th March and 29th April 2019. We expect minimal disruption during this period and appreciate your patience and support whilst this is on-going.

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL
bristol
united kingdom

Tel: +4401179291645

Fax: (+)8713769142

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL INT At 12.39km / 7.7 miles

  • By train

    TEMPLE MEADS At 1.29km / 0.8 miles

GPS :51.455372, -2.593519

Our accommodations

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

Standard Double Room

  • Max. number of persons: 2
  • Area: From 0
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Compact Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Standard Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Privilege Double

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Family Room

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Suite

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Our restaurants and bars

KEEPERS KITCHEN & BAR

Type of cuisine: International

Eat, drink and unwind, morning, noon and night at Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotel's roof.

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEEPERS

Photo non contractuelle / Strictly non binding

Chill-out and relax in Keepers bar, enjoy our comfortable seating and variety of working spaces. Our drinks menu features an extensive selection of wines, beers, cocktails, soft drinks, coffees and teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 632

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Mercure Bristol Grand Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.7/5

5,620 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

852 reviews

Customer review rating 3.7/5

L M. Couples - 08/08/2019 AccorHotels review

Easy checkin and payment online

It was ok - the bed and bathroom were clean, most of the staff were incredibly friendly and helpful

Customer review rating 3.7/5

Anonymous Business - 08/08/2019 AccorHotels review

The hall I was lodge in on the 2nd floor was strewn with bottles. When I reported this to the desk I was snootily informed by the male manager on duty that "the men" carry out a 4hourly sweep. In the morning, a good number of the bottles were still there. The food at breakfast was ok but there was no Gluten Free option for cereal or breads which is disappointing in this day and age.

Tired hotel not very well looked after

Customer review rating 3.7/5

David B. Couples - 08/08/2019 AccorHotels review

Room ok small bath towels ,going out in the street to go to the leisure centre was weird ,Breakfast very average

Clean and pleasant with a quirky feel.

Customer review rating 3.7/5

Kevin Business - 07/08/2019 AccorHotels review

Always enjoy staying here, although never been as good as the first time i stayed with the gin and tonic in the room when i checked in.

Great

Customer review rating 3.7/5

Anonymous Families - 06/08/2019 AccorHotels review

Seamless from start to finish

I met better Mercure than this one!

Customer review rating 3.7/5

P. Business - 06/08/2019 AccorHotels review

the guy at the front desk was not really smiling, neither helpful. he was discussing with his colleague or manager and pay little attention to my questions...Just asking for some information in the city and gave me false information just to let him alone...( I asked people in the street and found the correct information)

Quality hotel in perfect central location, ticking all the boxes !

Customer review rating 3.7/5

P. B. Friends - 06/08/2019 AccorHotels review

A great weekend in a lovely hotel. Brilliant location, great family room with parking next door. Very reasonable rates with extremely helpful staff. Only gripe is that the breakfast, at 15.50, was a bit steep but that wasn't a massive deal as plenty of cafes / pubs nearby. Overall a very pleasant stay and would recommend to anyone. Will definitely return !

Rude staff and no extra effort priority checkin

Customer review rating 3.7/5

Geoffrey Couples - 05/08/2019 AccorHotels review

Staff member on arrival was very rude and not helpful. No staff working the priority checkin so everyone forced to line up. Even worse on checkout, with a long queue and insufficient staff. When a person next to me complained about the delay as they had an appointment the staff member simply said, “there is a queue and you will just have to wait”. Also the room we were given was very small and certainly not up to the standard I have experienced from an Accor Hotel previously. In the end due to frustration with waiting we simply left the long queue, found the express checkout (without any assistance from staff) and put our keys in there and left the hotel.

Pleasant stay

Customer review rating 3.7/5

Ricky Business - 05/08/2019 AccorHotels review

Overall it was a good stay. The room was modern, clean and tidy with a comfy bed and generous sized room and bathroom. The breakfast options were good, although there was only 1 coffee machine and it was a bit cramped tying to get round the buffet. The front desk seemed a bit 'noddy' with 2 computers on a desk, and didn't really give a welcoming feeling.

Comfortable room, good facilities and a nice breakfast.

Customer review rating 3.7/5

Henry Couples - 05/08/2019 AccorHotels review

Arriving we were greeted and checked in. However my accor membership was not checked so I did not immediately receive my complementary drinks vouchers. Which I had to ask for later. Having parking on site was a blessing and were able to park up for the weekend. Room was large and comfortable. Bathroom and nice size. The swimming pool area was great. Sauna and jacuzzi were amazing after a long day exploring Bristol. Unfortunately the steam room was broken which I would of liked to use Breakfast buffet was very nice, lots of choice and good quality food.

Lovely hotel in good location

Customer review rating 3.7/5

Amy Couples - 04/08/2019 AccorHotels review

Really nice room, lovely bed, unfortunately the air conditioning in our room did not work but we had a fan. Great location to visit Bristol from!

Excellent Could not fault it x

Customer review rating 3.7/5

Northern N. Couples - 03/08/2019 AccorHotels review

Great location Comfy bed Room tastefully decorated Beautiful old building x

Mr

Customer review rating 3.7/5

Dean H. Families - 03/08/2019 AccorHotels review

Disappointed Room not made up a requested, returned 5 hours later and still not made up No welcome drink / upgrade as a gold member

depressing

Customer review rating 3.7/5

Ed Families - 02/08/2019 AccorHotels review

The rooms have been decorated with a prison/military camp look wish is horrible. Colour khaki, metal grills instead of doors or lamp shades, dangling wires. Not at all conducive to a pleasant stay. Everything was dark. The sash window had been incorrectly mended and did not fit properly.

Surprisingly disappointing

Customer review rating 3.7/5

Gareth Friends - 02/08/2019 AccorHotels review

Despite several requests to reception our room was not serviced at all during our stay.

Bathroom

Customer review rating 3.7/5

Fab Couples - 31/07/2019 AccorHotels review

Bathrooms dirty the room was in poor condition or poorly painted told someone about the bathroom after I left for dinner expecting it to be done for when I got back but it wasn't there was hairs around the bath and floor and the floor durty

Dear Fabio L., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, L Clarke FO Manager

Overall our stay was lovely

Customer review rating 3.7/5

Laura Families - 30/07/2019 AccorHotels review

The staff were amazing really helpful. The only thing that stopped me from giving a 10 is the glass bottles and quilt left on the floor outside our room which I did report to reception and there was only 1 towel in the room even though my son was on the booking

Dear Laura, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, L Clarke FO Manager

A quiet night and a comfortable bed. Spa was disappointing.

Customer review rating 3.7/5

Anonymous Friends - 30/07/2019 AccorHotels review

Luckily our room was changed to 229 so we wouldn't hear all the noise on a Saturday night. Lots of walking along corridors full of laundry bags but at least it was quiet. We were looking forward to a swim and a relaxing time reading by the pool but it was noisy and only a few beds which were taken and not a pleasant atmosphere so we lay in our room to relax instead.

Dear Tina W., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, L Clarke FO Manager

Low average

Customer review rating 3.7/5

Anon Couples - 30/07/2019 AccorHotels review

No frills experience (minimal towels, no biscuits, etc). Had to hunt for a receptionist to check in. Worst aspect was paper thin walls so conversation next could be heard clearly- and again at 1.30 am :-( Comfortable twin beds and good ac were the plus points

Dear Chris, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, L Clarke FO Manager

Loved it - perfect hotel!

Customer review rating 3.7/5

Parveen Families - 30/07/2019 AccorHotels review

The room was amazing, big and clean. The decor was fabulous and a great location. Highly recommended.

Dear Parveen D., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L Clarke FO Manager
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