Hotel - Mercure Bristol Grand Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol Grand Hotel

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3.5/5 517 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

  • 186 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating Based on 4,253 reviews

Our guest reviews for Mercure Bristol Grand Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 517 reviews
TripAdvisor review
Couples - 20/06/2018
« Anniversary »

My wife and I decided to spend our anniversary at the hotel we had our reception at one year ago. Unfortunately the air conditioning was broken and despite a call to maintenance nothing was fixed which resulted in an uncomfortable night's sleep. The staff were helpful and friendly however but the quality of the room was below standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lukewill88,., Thank you for your review. Your feedback regarding the air conditioning has been noted and the issue is currently being resolved. I am pleased that you found the staff helpful and friendly. Warm regards, Nicholas Carn General Manager

AccorHotels certified review
Alan O. Families - 19/06/2018

Good, but the sofa bed wasn’t prepared, we were next to a fire door that banged all night, snd someone was having a party in their room till 5

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan O., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In view of your comments regarding the noise from other guests during your stay, I am very sorry that this caused disruption to your stay. Please note we do offer a 24-hour reception service where you can speak to a staff member or duty manager. If we had received your comments at the time we would have endeavored to resolve the issues immediately to ensure your stay was grand. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.On this occasion can I apologize your experience was not as expected. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, the management team

AccorHotels certified review
Jacqui Families - 19/06/2018
« It was ok »

After e mailing the hotel directly at 3 pm and receiving an e mail back confirming that the sofa bed would be made up in our room for my son I was so disappointed to check in after along late journey to find the sofa bed was not made up and there were only towels for 3 people . Then even after the bed was eventually there were still only towels for 2 people

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark H., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that your comments have been noted and will be relayed to the relevant team members. Investigation to be conducted if necessary, Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.On this occasion can I apologize your experience was not as expected. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, the management team

AccorHotels certified review
Jonathan P. Couples - 19/06/2018
« Disappointing »

Incredibly understaffed. Room service non existent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan P., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, the management team

AccorHotels certified review
Justin Business - 18/06/2018
« Generally fine »

There was a lot of noise from some wildlife that was apparently living in the ceiling. Not sure if rodents or birds, but it was very loud and not exactly relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Justin A., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Rest assured that your comments have been noted and will be relayed to the maintenance team to be investigate Allow me to express our most sincere apologies, that you experienced some difficulties during the stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

AccorHotels certified review
A S. Couples - 18/06/2018
« Disappointed »

Air conditioning broke down in the night, room very hot as a result. Breakfast experience was extremely poor. We were directed towards the table area, Lots of free tables but all needed clearing, had to return and ask for a table to be cleared. No teaspoons available, informed if I couldn't find one there wasn't any! Food was luke warm, fried eggs hard, long queue at the only coffee machine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison S., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that your comments regarding the breakfast have been noted and will be relayed to the relevant team members. Investigation to be conducted if necessary, Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.. On this occasion can I apologize your experience was not as expected. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, the management team

AccorHotels certified review
Lin B. Friends - 18/06/2018
« One night stay »

I stayed one night at this hotel with a friend. Unfortunately I didn’t get to sample the breakfast as my friend was taken Ill and we had to go straight to the hospital. I rang the hotel a few days later and explained that we had been unable to eat the breakfast that we had paid for, and they very kindly refunded the cost of both breakfasts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul B., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

AccorHotels certified review
J H. Business - 18/06/2018
« Needs Improvement.. »

There are ants running over the wooden tables in the bar area. The hotel needs to device a plan on how they deal with large groups checking in / checking out. Reagrds Jalal

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jalal h., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, the management team

AccorHotels certified review
Carrie M. Solo - 15/06/2018
« Fantastic staff. Nice rooms (except for the last room I stayed in. »

Wonderful staff at reception. Rooms comfortable although Windows should be able to open in rooms situated at the front of building. On the last night of my stay I was in an inadequate room with an awful bed a shower that didn't drain and had green slime around the plug.Dust everywhere.And a member of staff walked into my room while I sat in my dressing gown with no apology I was charged £190 for this room. I made a complaint and was told the manager would contact me, he hasn't. I also had £166 taken from my account for a night I didn't even stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carrie Marshall, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
J. S. Couples - 15/06/2018
« excellent stay »

clean comfortable rooms friendly helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear snell Janine, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

AccorHotels certified review
Mrs A. A. Couples - 15/06/2018
« Great »

Lovely hotel, great location, friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann A., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

AccorHotels certified review
Colin Business - 15/06/2018
« Noisy »

Not a good stay, hotel was 'ok' but with the local church having bell ringing practice for THREE house on an evening (6pm to 9pm), little rest and less work done. Food limited for those, like me, with a dietary issue. main light in room was an external waterproof wall light! (expect a flood on 3rd floor?) this wit no shade meant direct light onto bed, too bright to see the TV etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin Mr B., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. we had noted your comments and we have mentioned to our chefs in aim to meet guest expectations, Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, the management team

AccorHotels certified review
Karen Couples - 15/06/2018
« Very good. Friendly staff »

Nice room very clean. Very helpful and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William Butcher, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

AccorHotels certified review
Clare Couples - 14/06/2018
« Fresh, friendly, cosmopolitan »

I stayed in this hotel before refurb. It was friendly with great location - rooms a little tired and dated. Wow what a great and tasteful refurb! Very comfortable stay. Reception and bar great. Even great live music in return to the bar late in the evening. Inspired by the decoration and colour - thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clare F., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

AccorHotels certified review
L. C. Couples - 12/06/2018
« Short break in bristol »

We had a lovely time. The hotel is really nicely decorated, rooms and facilities are good quality and staff are friendly and polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clement Louis, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

AccorHotels certified review
- Families - 12/06/2018
« Grand desaster »

From start to finish it was an absolute nightmare. The first room we were allocated was by the staircases. I was traveling with three small children have been sleep until 4 AM as there was a conference going on and people constantly using the elevators and staircases. The room that was designed for 4 people Did I only have two mugs, and only one capsule of decaffeinated coffee. I would really have needed for coffee after a completely sleepless night. The next morning we will move to a different room did I only have two mugs, and only one caption of decaffeinated coffee. I would really have needed coffee after a completely sleepless night. The next morning we will move to a different room in our absence. The new room only contains three beds, and smelled horribly. The windows were restricted to 810 cm opening. We had to complain at least four times before somebody came along to put in a fourth bed. The smell did not go away with us opening the windows. When we came home at night it turned out that the sink had been blocked by someone pushing beer lids into it, the night porter had to come up and fix it which took about 20 minutes, he tried to go look for a room spray but couldn’t find it. We had to leave the windows open, the street was very noisy so another night without sleep. The next morning a pigeon had found its way through the ten cm gap in the window and left it’s droppings everywhere (how about windows that open but have a fly screen?) since none of the guys from housekeeping had a key for the window lock it took them a rather long time to get rid of the bird. We got a refund from the manager who was really nice and helpful as were all the staff. I would not recommend this hotel to anyone, I’ve never had an experience anywhere near as bad and came back from what was supposed to be a nice and relaxing family weekend absolutely drained

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eva Petritz, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, the management team

AccorHotels certified review
Ethical A. F. Solo - 11/06/2018
« Good. »

The breakfast servicd has improved a lot since my last stay, so that was a welcome development. The front service desk is also responsive and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibironke T., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

AccorHotels certified review
Nikki Friends - 11/06/2018
« Disappointed »

On arrival I was asked for payment, I had already paid and had my confirmation with me. I had to show my on line bank account before they would accept I paid. The room was basic, the bed frame was uneven and I hurt myself on two occasions by kicking it (I tried to push it together but it wouldn’t budge) The TV was a total pain to switch on and when I did get it on, (more by luck than judgement) there were no channels only radio, I had to reset the tv. The second time I went to watch it I couldn’t even switch it on so I gave up. The bathroom was small but only had half a toilet roll, we were staying for two nights. That soon ran out! Couldn’t find anyone to supply a new one when needed. Room card didn’t work so had to go back to reception.. annoying! We knew there was parking but was aware it had a height barrier. We travelled by van. Fortunately the first night we could park outside but on the Saturday we had to Park on a residential street 25 minutes walk away. Not happy! I was really disappointed from my first encounter with the staff who had no idea what they were doing to the 25 minute walk to get my van when I left. Sadly I won’t be recommending this hotel. It looks good from the outside but definitely needs looking at inside.. one very unhappy customer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nikki Norish, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that your comments regarding your check in, the car parking, and the room have been noted and will be relayed to the relevant team members, the maintenance and housekeeping managers Investigated to be conducted if necessary, In regards to the room standards, please be assured that this situation is far from our normal standards, the service that you experienced and a less than satisfactory customer experience, it is the exact opposite of what we pride ourselves on. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, the management team

AccorHotels certified review
Mark C. Couples - 11/06/2018
« A bit disappointing »

Our room was small but okay and clean . The corridor was not clean sweet wrappers were on the floor for our two night visit and a laundry bag left in the hallway for more than 24 hours . It seemed quite dirty . During our visit there was a chip left on the floor of the lift for the whole duration of our stay, the lift floor was also dirty. We were very shocked at how dirty the spa facilities were and only stayed for 20 minutes the floors were dirty there was hair in both the pool and steam room areas and also the changing rooms were very dirty. We were also surprised in the restaurant which although renovated looked lovely again the tables were not clean and were sticky and actually left marks on a white shirt worn. On a positive note I left items of clothing in a drawer in the room and realised once I got home and unpacked. It took A couple of days and a few phone calls to get to speak to housekeeping however the housekeeping lady I spoke to was extremely helpful and kindly sent my items of clothing back to me . We were disappointed with our stay as we had previously stayed at the same hotel four years prior and had enjoyed the experience, and hence booked this trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mark chesterton, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that your comments regarding the public areas and the spa have been noted and will be relayed to the relevant team members. Investigation to be conducted if necessary, Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. we are all delighted to know our house keeping team help you with your missing Items and they come back to you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, the management team

AccorHotels certified review
Derek C. Couples - 11/06/2018
« Value for money room »

Room was comfortable if a little cramped. My main criticism is a lack of a dressing table with mirror and socket for a lady to dry hair. The bathroom does not have a socket of course.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek C., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I regards to you comments please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

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