Mercure Bristol Grand Hotel 4 stars

TripAdvisor rating 3.5/5 776 reviews
Mercure Bristol Grand Hotel
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Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • A dedicated pool and sauna with jazuzzi facilities

  • Central location, within walking-distance of main amenities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

We are excited to be undertaking some further refurbishment to our hotel between 11th March and 29th April 2019. We expect minimal disruption during this period and appreciate your patience and support whilst this is on-going.

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL
bristol
united kingdom

Tel: +4401179291645

Fax: (+)8713769142

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL INT At 12.39km / 7.7 miles

  • By train

    TEMPLE MEADS At 1.29km / 0.8 miles

GPS :51.455372, -2.593519

Our accommodations

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

Standard Double Room

  • Max. number of persons: x2
  • Area: From 0
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Single Room

  • Max. number of persons: x1
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Compact Double Room

  • Max. number of persons: x2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Twin Room

  • Max. number of persons: x2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Double

  • Max. number of persons: x2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Room

  • Max. number of persons: x4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Suite

  • Max. number of persons: x4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

KEEPERS KITCHEN & BAR

Type of cuisine: International

Eat, drink and unwind, morning, noon and night at Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotel's roof.

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEEPERS

Photo non contractuelle / Strictly non binding

Chill-out and relax in Keepers bar, enjoy our comfortable seating and variety of working spaces. Our drinks menu features an extensive selection of wines, beers, cocktails, soft drinks, coffees and teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 632 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more
Mercure Bristol Grand Hotel Meeting Room

Our guest reviews for
Mercure Bristol Grand Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.7/5

5,229 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

776 reviews

I was very disappointed with the roomi thought the room as a double was far too small

Customer review rating 3.7/5

Anonymous Couples - 19/04/2019 AccorHotels certified review

I thought the room as a double was far too small. I came to Bristol for medical tests so was not feeling on top of the world. I would have liked to have had room service for dinner but with only one chair stuck in a corner and no table it was impossible as there were two of us.

Poor compared to other Mercure hotels I’ve stayed at

Customer review rating 3.7/5

Anonymous Business - 19/04/2019 AccorHotels certified review

Room was cold despite no windows being open, aircon was put on at 32C but continued to blow freezing cold air for over 90 mins and bed springs very uncomfortable. Had significantly better experiences staying at travelodge for 20% of the price. Hotel room and hotel looked aesthetically nice but wouldn’t stay again

Dear Adam, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis CLarke Guest Relations Manager

Lovely hotel, good location

Customer review rating 3.7/5

John Families - 19/04/2019 AccorHotels certified review

Friendly helpful staff, impressive room, well maintained and beautiful hotel in a great central location

Mrs Amanda G.

Customer review rating 3.7/5

Amanda G. Families - 18/04/2019 AccorHotels certified review

I am a full time wheelchair user. I asked for a disabled friendly bathroom which was not given to me. I could not get to the shower or sink to wash etc. Wil not be coming back.

Dear Amanda, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on HA… if you wish to discuss this matter in further details. Sincerely, Lewis Clarke Guest Relations Manager
Customer review rating 3.7/5

Leon S. Families - 18/04/2019 AccorHotels certified review

Staff were very polite and helpful. Had a surprise free parking, which was pleasant. However, the parking lot felt unsafe and dingy. Swimming pool area and changing room wasn’t as clean as expected for a 4 star hotel and towels were thin rather than luxurious.

Good one night stay

Customer review rating 3.7/5

Lorr Couples - 18/04/2019 AccorHotels certified review

Only stayed for one night and not in room for long but generally good

Dear Lorraine, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. I'm glad to read that you enjoyed your stay with us! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Weekend theatre break

Customer review rating 3.7/5

Mames Couples - 17/04/2019 AccorHotels certified review

We had a lovely stay and an upgrade as it was my wifes birthday,room was large very comfortable bed, we used both bar and breakfast area and could not fault either our only down side was when we returned to the room late evening it was freezing the aircon wasn't working only cold air came out as it was very late we just turned it off.

Dear m., Thanks for taking the time to leave us a review, I'm glad to read you enjoyed your stay and I hope you had a wonderful time at the theater! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Very comfortable historic hotel with access to well equipped health club

Customer review rating 3.7/5

Don S. Families - 17/04/2019 AccorHotels certified review

Hotel staff were very friendly and helpful. The room was very comfortable for my wife, self and adult daughter. I used the gym, pool and saunas across the lane. The history around the hotel was very interesting as we hadn’t visited that part of Bristol previously. A short taxi ride arranged by the hotel had us quickly at Temple Meads station

Dear Donald, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Nice location but hotel a bit disappointing

Customer review rating 3.7/5

Mark C. Couples - 16/04/2019 AccorHotels certified review

I stayed in a premium room using Tesco vouchers towards the cost of the room, which totalled £152 for the night - breakfast was not included for this price! The room was large, the bed comfortable, there was a large walk-in shower and the accommodation was clean. However, the decor was far too trendy and made the room look like a shack, which for the price of the room is not what I expected. For £152 a night I expect a certain amount of luxury. The location is ideal for all amenities in the city centre but there were a number of stag and hen parties booked into the hotel. When we arrived back at the hotel after the even8ng our, there were sixty or more people outside of the hotel making a lot of noise. The noise from the people got louder after we went to bed as our room was above the crowd on the first floor. It was also above the Function room but the noise from this did stop at 12. Whilst I accept there will be noise in a city centre I did not expect hordes of people congregating outside the hotel.

Dear Mr C., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Great overall experience from staff through to room and facilities

Customer review rating 3.7/5

Andy Couples - 16/04/2019 AccorHotels certified review

The hotel reception and staff were very welcoming. Easy to check in and then locate our room. The room was very spacious, clean and of a nice style which we liked. The facilities in the room were adequate but we were here to enjoy seeing Bristol so was mainly a place to sleep and get ready etc. The Keepers cafe/bar was very nice. Staff here were very friendly, drinks were good and the food was lovely too.

Dear Andy, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. I'm glad to read that you had such a lovely visit, I hope you enjoyed Bristol as a whole too! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Adequate with potential

Customer review rating 3.7/5

B Families - 16/04/2019 AccorHotels certified review

Things were almost great, but several small missed opportunities added up. For example, the bathroom renovation was beautiful, except for the old tub with large rust stains. The bath towels were small and thin. When we asked for more towels, we were still short one. (We were 4 people in a family room and only had 3 towels, after asking for more.). I had a runny nose while there and would have appreciated facial tissues. There were several other similar things I could list. However, the location was good, staff was friendly, decor was nice...

Dear Heather, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you'd like to discuss your points further please do contact me on HA… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Fantastic stay

Customer review rating 3.7/5

Anonymous Couples - 15/04/2019 AccorHotels certified review

Very helpful staff, somewhere to put our bags during the day after we'd checked out. Room was perfect size, got upgraded to a privilege room.

Dear Rebecca H., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Overnight stay

Customer review rating 3.7/5

Graham T. Couples - 15/04/2019 AccorHotels certified review

Our stay was excellent and very convenient for my wife who was attending the Fear of Flying course . Our room was excellent and very comfortable . The evening meal was excellent and very good value . Well done to all of the staff

Dear Graham T., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would appreciate if you could share some comments on Trip Advisor so other guests can enjoy your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Oates GENERAL MANAGER

Great location and amazing value

Customer review rating 3.7/5

Alex W. Families - 15/04/2019 AccorHotels certified review

We had a great stay for one night in a family room. The hotel is so central and everything worked just fine.

Dear Alex, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Night out in Bristol

Customer review rating 3.7/5

Linda Friends - 15/04/2019 AccorHotels certified review

Great that a hotel In a great location does a room for 3 adults. I loved the decor and the rooms were spacious and clean ( with a big shower). The bar was well run , comfortable and welcoming. Great value for money. Definitely stay again

Dear Linda, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. I'm glad to read that you enjoyed the facilities and I hope you enjoyed your night out! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager
Customer review rating 3.7/5

Anonymous Families - 15/04/2019 AccorHotels certified review

Hotel environment is lovely and a bit quirky which we liked. Breakfast was great, bed was comfy. Room was quite dark and had no view except brick walls.

Dear Dawn, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I'm sorry to read that the room wasn't to your expectation, the color theme is taken from a popular pallet from the Victorian period (in keeping with the hotel's heritage) and due to the nature of the location we aren't always able to provide city views. Thank you again for sharing your experience, and we hope your next visit will be as pleasant if not more so than the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Not nice, not recommendable.

Customer review rating 3.7/5

Mk Business - 15/04/2019 AccorHotels certified review

In short words: Your Benchmark is the Radisson Blue Hotel - It is by far the best hotel in Bristol. There are good rooms and a really perfect breakfast. The Mercure Grand Hotel had a terrible smell in the corridors, like vinegar or something - disgusting. Breakfast was sufficient, but in comparison to the Radisson very poor. Here my Recommendation: Book a night in the Radisson or any other European Hotel and Change something.

Dear Markus K., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The Bristol Grand Hotel is a Grade ll Listed Victorian building, it dates back almost 150 years as a staple of Bristol history and culture. I believe in comparison to a Radisson Blu; generally these hotels are purpose built and modern and I'd agree that there's an entirely different feel. The hotel is still undergoing extensive refurbishment, we take pride in our period features and unique attention to detail that has gone into the designs which is what we'd like for all of our guests and visitors to see and feel. It's unfortunate that this didn't reflect during your stay, I will forward your comments to the Management Team who are always looking for ways in which we can accommodate our guests needs better. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Pleasant stay

Customer review rating 3.7/5

Jo K. Families - 13/04/2019 AccorHotels certified review

Good location, great breakfast, free parking a bonus!

Dear Jo, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel! It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Mr

Customer review rating 3.7/5

Anonymous Couples - 13/04/2019 AccorHotels certified review

very nice and clean hotel, with good parking. Room was great

Dear Matt, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel! We hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Disappointed - small and dirty room. Would not return

Customer review rating 3.7/5

Jessica W. Couples - 12/04/2019 AccorHotels certified review

We booked an overnight stay with a gift experience voucher worth £120. We were disappointed with the room on arrival small and carpets were visibly dirty with a miserable view of a dirty brick wall. On going to sleep we were constantly woken by slamming doors it was impossible to sleep through so we left early hours. Nobody asked our reason for leaving when we checked out. Overall a poor poor experience.

Dear Jessica, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on HA… if you wish to discuss this matter in further details. Sincerely, Lewis Clarke Guest Relations Manager
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