Hotel - Mercure Bristol Grand Hotel (Newly Refurbished)
Mercure Hotel Mercure Hotel

Mercure Bristol Grand Hotel (Newly Refurbished)

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3.5/5 405 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

  • 186 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating Based on 3,815 reviews

Our guest reviews for Mercure Bristol Grand Hotel (Newly Refurbished)

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 405 reviews
TripAdvisor review
Solo travel - 15/02/2018
« comfortable, central, lousy coffee »

room was exactly as described. comfortable small and modern. no complaints. everything works. nice shower good internet. I stupidly was tempted to pay for the breakfast. unless you have to, don't. the coffee is weak and watery, there is nothing of interest in the breakfast apart from the jam. no effort whatsoever has gone into this and given that the fried eggs were coagulating at 6.30 am I pity anyone who was later. but if you don't need breakfast this is a nice hotel. I also believe car parking is an issue, although I didn't have a car and it is a pleasant walk to the train station along the quays.

AccorHotels certified review
Mrs S. M. Friends - 13/02/2018
« noisy. didnt sleep. which is a shame as the decor and cleanliness was lovely »

ive been trying to call hotel all evening regardig £20 being taken out my account and i havent authorised this. as for the stay it was noisy with a funtion that went on till gone 1am in the morning we had moved rooms only for it to be the same and then also have the noise of a nightclub exit outside the window too. please can someone contact me regarding this £20 please

AccorHotels certified review
Valerie Couples - 13/02/2018

We had a warm comfortable room. Nicely decorated. Comfy bed .Pillows could be softer. Nice towels We ate in restaurant first night but did not enjoy the meal. I had duck with curly kale but it was only just warm .Too much kale. My husband had fish and chips, but it wasn't the nicest. Again only warm. Dessert of sticky toffee pudding was dry. Tasted stale. Again at breakfast. Plates were cold. Eggs hard. Tables dirty.

AccorHotels certified review
Windsor C. Couples - 13/02/2018
« Good smart hotel in centre of Bristol »

This was our third stay at this hotel. We had a good sized room with very comfortable bed. We like the hotel décor throughout since it was refurbished. Staff were friendly and helpful and breakfast was decent. Location is great for walking to anywhere in city centre, Would come again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry L., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be ever so grateful if you would be so kind to share your feedback on TripAdvisor as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raluca Andrei Front Office Manager

AccorHotels certified review
Anonymous Friends - 13/02/2018
« very convenient, comfortable one night stop-over. »

Very helpful friendly staff - random staff member offered, and did carry bags. Room very comfortable Some areas could be cleaner - tables in the restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valerie K., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services - and will take action in terms of restaurant table cleanliness with the relevant department.. We would be ever so grateful if you would be so kind to share your feedback on TripAdvisor as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raluca Andrei Front Office Manager

TripAdvisor review
Couples - 13/02/2018
« Fab anniversary stay »

We stayed over for our anniversary after staying at another Mecure Hotel and being happy with that brand/chain. I choose a privilege room and I'm so glad I did! It was a stunning style, beautifully decorated with a huge bed and lovely character. Would highly suggest upgrading. The service was average, no complaints. The location was ideal for our trip as we caught a evening show at the Hipoerdrome, it was only a few minutes walk, followed by shopping the next day. I would recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MichaelaB92, Thank you for taking the time to share your experience following your anniversary stay. It is pleasing to learn that your stay was fab. We look forward to your next visit. Regards, Josh Watts General Manager

AccorHotels certified review
St Business - 12/02/2018
« Nice and comfortable »

Good, just did not like the `wet' type shower room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve T., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback as well as feedback that will allow us to improve the services we provide to our guests. I do apologize for the fact that we did not meet your expectations in terms of the allocated room on a basis of a fully booked hotel. Please let me know in advance when you are planning you next visit so I can prepare a complimentary upgrade to a nice privilege room for you. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely, Raluca Andrei Front Office Manager

AccorHotels certified review
Anonymous Business - 12/02/2018
« In need of proper conference organising skills »

Food was absolutely terrible - worst ever in a hotel. Rooms either too cold or too hot. Overall very poor experience

AccorHotels certified review
Skeelsie Families - 12/02/2018
« Comfortable hotel »

Clean and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham S., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We would be ever so grateful if you would be so kind to share your feedback on TripAdvisor as well. Thank you for your kind feedback, and we hope to see you again soon for another great journey with us. Sincerely, Raluca Andrei Front Office Manager

AccorHotels certified review
Tim Families - 12/02/2018
« Varied »

A mixed experience. The advanced booking system counted for nothing as I still had to queue for my key when I arrived . The room had the window open so was very cold and the heating system didn’t appear to work so it was cold all night . There was only 1 towel between 3 of us and no bedding at all for the put you up bed . So first impressions were very poor . However the staff were very helpful and courteous both on reception and in the restaurant. The breakfast was very good . Overall disappointed at the experience,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy M., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore please do let me know if you are coming back to Bristol so I can prepare a preferential rate of £50 Bed& Breakfast for 2 adults in one of our best privilege rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raluca Andrei Front Office Manager

AccorHotels certified review
Jenny F. Solo - 12/02/2018
« Usual good quality Mercure hotel »

Very comfortable. Quick check in, easy to find room. Room small but ideal for 1 person, comfortable,,well equipped, funkily decorated. Plenty of sockets but only complaint was that I had to kneel on floor to dry my hair in front of the mirror as was not one over the desk area. Lovely bathroom. Good breakfast next morning included in my room rate,

AccorHotels certified review
Kevin W. Couples - 12/02/2018
« Excellent Stay - Excellent Hotel »

Had a really excellent stay - staff were all very friendly and helpful - could not fault it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin W., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be ever so grateful if you would like to also share your feedback on TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raluca Andrei Front Office Manager

AccorHotels certified review
Anonymous Business - 12/02/2018
« Perfect »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mitch L., Thank you very much for your feedback regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be ever so grateful if you would be so kind to share your feedback on TripAdvisor as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raluca Andrei Front Office Manager

AccorHotels certified review
Anonymous Families - 11/02/2018
« Very comfortable upstairs, some disappointments downstairs »

Unpleasant arrival, fighting through smokers standing in doorway (on several occasions). Checking efficient. The room was excellent, we had a great nights sleep. The decor was outstanding. Two puzzles. The corridor outside the room was full of dirty glasses, milk bottles etc on arrival and still their in the morning. The foyer and bar/restaurant ruined by the strong smell of cigarette smoke from multiple people smoking on the hotel steps. The doors were open so the areas were very cold as well. Staff were excellent, so was the breakfast. Staff need to empowered to deal with people smoking effectively inside the building, or there needs to be a designated smoking shelter away from the entrance. This issue would prevent us from staying here again.

AccorHotels certified review
Claire Friends - 11/02/2018
« Nice details in room decor »

Nice breakfast. Car got damaged in car park though which tainted experience

AccorHotels certified review
Edgar S. Business - 10/02/2018
« satisfactory »

Overall good service, helfpful staff, but I expected a bit more from the facilities, especially concerning my room. The absence of a mini-fridge and the constant low temperature where the main points I would suggest for improvement.

AccorHotels certified review
Anonymous Families - 07/02/2018

I was staying on a Saturday night in a twin room on the 2nd floor with my 9 year old daughter. On checkin I was told there was a private party that evening in the hotel until 1pm. I asked if this should effect us and the receptionist said no. That evening the music that we could hear in our room, from the floor below was so loud, it was shaking the room!. My daughter and myself couldn't sleep at all, so after an hour of wondering what to do next, I called reception to inform them of the noise below and a lovely guy came up to our room and said he could offer us another room further away from the music below. We were given the most wonderful suite to stay in and it made our stay at the Mercure, fantastic. Thank you so much for this, is was brilliant and we had a very relaxing stay. The breakfast the next morning was really tasty and plenty of it. Loved the décor of the public area's and especially the funky lighting in reception and informal check in desks.

AccorHotels certified review
John M. Couples - 06/02/2018
« Lovely refurbished room - but cold ! »

Everything fine - apart from the room being very cold. We should have known when we saw a SMALL oil-filled radiator in the room, which did nothing to take the chill off such a large room. Apart from that, no complaints at all.

AccorHotels certified review
Jane B. Friends - 06/02/2018
« Mrs Jane B. Fairly good. »

Comfortable room and helpful staff. Breakfast lacked the 'personal touch' and was a bit of a 'free-for-all'. Came for the University Ringing Dinner. Much better meal this year with good service.

AccorHotels certified review
Louise Friends - 06/02/2018
« Good hotel, sahme jacuzzi wasnt working »

Good room, nice hotel bar, good breakfast - swimming pool somewhat disappointing as the jacuzzi wasnt working

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