Hotel - Mercure Bristol Grand Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol Grand Hotel

3.5/5 662 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

  • 186 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 3 connecting rooms
  • Extra bed in room for adult
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating 4,802 reviews

Our guest reviews for Mercure Bristol Grand Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 662 reviews
Mark J. Couples - 12/12/2018 AccorHotels certified review
« Nice hotel, bad nights sleep »

The room was nice and the common areas are very good but our stay was marred by a bad night sleep. The duvet was much smaller than the duvet cover and smaller than was needed for the bed, so I awoke several times cold. The tv randomly turned itself on at 3.45 am so that woke me again. Sort the bedding, fix the telly and it would be a very nice place to stay.

Chris T. Couples - 11/12/2018 AccorHotels certified review
« Shame that you can't guarantee a quiet stay. »

Overall it was fine. However, with a joining room simply being locked by a 'twist lock' meant we could hear every word that the guests next to us were saying. (We were in room 303). Also, at about 4:00 in the morning there was a guest (I assume) having a mobile phone conversation in the corridor of our corridor - they were not being loud or using poor language, but the fact it disrupted my night's sleep was frustrating.

Alison H. Couples - 11/12/2018 AccorHotels certified review
« Mrs H. »

The pillows were very hard and therefore i had the worst nights sleep ever. It would be good to have a choice other hotels have soft pillows available in the room. the hallways in the hotel were messy... they needed rubbish removing and a hoover. Some bottles were still left in the hallway the following morning... so not removed during my overnight stay.

Business - 11/12/2018 TripAdvisor review
« the location is great and that's all »

modern room but feel a little cold with all metal works. room comes with free drink but opener wasn't provided. ( see the previous naughty guests trying to use the edge of the bar to crack open).a box of facial tissue would be nice in the room. Breakfast terrible - cold and dirty plate. only filter coffee available. (cappucino / latte is provided with extra money). this is the first 4 star hotel that does this!!!!

Derrick B. Couples - 10/12/2018 AccorHotels certified review
« Nice Hotel too many parties at the Hotel and Very Noisy »

We booked with the Mercure Grand as it was close to Bristol Centre and ideal for Christmas Shopping. When we arrived there was a sign up apologising for any possible noise due to Christmas Parties which were planned at the Hotel. Then an Email arrived saying the same while we were at the Hotel. The Parties were very Noisy and we did not get to sleep on the First night until 2am, on the second night we had just dropped off to sleep at around 3am when we were woken up by Fighting outside our Bedroom Door. All in all Not a good advert for this hotel, if you can’t control the revellers at these parties then they should not have them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derrick, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As we approach the Christmas Season, there are a variety of functions being held in the hotel with music up until the hours of 1AM. We have done our best to communicate in advance to all of our arrivals so they are aware. Rest assured, our team are on hand 24/7 to minimize noise from other guests where possible, it's unfortunate that on this occasion we did not succeed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Stephenomenon T. Couples - 10/12/2018 AccorHotels certified review
« Perfect »

Our stay was perfect for the Friday night Christmas dinner and Christmas shopping the following day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel! We hope you have a wonderful Christmas and to see you again in the New Year. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Katie Friends - 10/12/2018 AccorHotels certified review
« For the cheaper price, I would stay there again. »

I arrived at check in time. None of the rooms were ready for check in which was a shame. I had seen there was a party on until late so I asked to be put away from that which was on the third floor. I did not hear a thing. The hotel was very central. The gym and pool need an update. I would perhaps not pay more than the £50-60 per night. However central clean and parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katie, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. Unfortunately, as Christmas approaches with late shopping we are experiencing a few more late check-outs. Rest assured, our housekeeping are working hard to continue to provide rooms ready for 2PM! I hope this didn't impact too much on your overall experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Have a wonderful Christmas! Sincerely, Lewis Clarke Guest Relations Manager

Keiron L. Business - 10/12/2018 AccorHotels certified review
« Pleasant and relaxing »

Thank you to all the staff that made the stay pleasant and relaxing. Top facilities and very polite staff. Although someone did try walking in my room at half nine in the morning to start cleaning. That was not an issue. I really enjoyed myself there and will be staying again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keiron, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies in regards to the eager housekeeper, I have since informed the Head of Department to ensure this doesn't happen for the future! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Anonymous Business - 10/12/2018 AccorHotels certified review

Lovely stay fantastic room. I just need the invoice/ receipt for the stay and parking for expenses. The e-mail I was sent on check out did not have this attached.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah N., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. I'm very glad to see you enjoyed yourself, I will have our front desk team email you a copy of your invoice ASAP! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Anonymous Friends - 10/12/2018 AccorHotels certified review
« Mrs »

Myself and my friend stayed after our Christmas party at your hotel. Your room was nice and the bathroom lovely but are room was in the back of beyond with a very noisy generator outside our window as for the view!!! (Room 239) to us the view didn’t matter as we are going to a party and sleeping but if I had been on a break to Bristol I wouldn’t have been very happy!! As for the generator it was very noisy and I hardly got any sleep because of it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Hywel D. Couples - 10/12/2018 AccorHotels certified review
« The Hotel was not, in my opinion, managed as well as Accor hotels almost always are. »

Having being a member of Accor for many years, this hotel is the most uncomfortable one we have stayed at. For a hotel under the name of Mercure it is expected to be a 'real' hotel. The only meal in the evening was snacks or fish & chips. I asked one member of staff at reception if they would mail a letter for me. The answer was 'no the post box is across the street'. I have never had such rudeness whilst staying in an Accor hotel. The room window could not be closed hence the cold and noise was coming into the room. The heating system did not work and the sheet left in the room did not image the system on the wall. This is the first hotel that we have not been provided with some Tissues. The bathroom was very small and the towels were not up to Accor standards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hywel D., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Anonymous Couples - 09/12/2018 AccorHotels certified review
« Overnight stay - average »

Staff helpful and cheerful. Bedroom clean but rather dark. Good central location. The dining experience lets the hotel down.

C P. Business - 09/12/2018 AccorHotels certified review
« great location but that's it »

Great location. Not feeling so welcome despite being loyal customer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chatchawan, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on HA… if you wish to discuss this matter in further details. Sincerely, Lewis Clarke Guest Relations Manager

Karen E. Couples - 09/12/2018 AccorHotels certified review
« Great location and facilities, shame about the few niggles »

The hotel is set in the centre of Bristol close to many of the points of interest. We were able to check in early and had a lovely room at the front of the hotel. The bed was comfy and the decor was modern and fresh. In the evening we had dinner in the bar, it took a long time to arrive, probably because they had multiple events. When we then went to our room we realised we couldn’t find the tv remote. We searched the room and then rang reception, and there was no answer. We gave up on the tv. Breakfast was disappointing as most items had run out. I mentioned this to a member of staff and he went to the kitchen on the hunt for fried eggs, but said it was going to be five minutes. I understand that it can take time but it appeared that there was no-one monitoring the levels in the self-service items. I liked the hotel but I’m unlikely to return.

Sharon H. Couples - 09/12/2018 AccorHotels certified review
« Good quality room but poor restaurant and breakfast »

Room was good ( large crack in mirror though) , but we booked to eat in the restaurant and the menu only had some of the dishes ( there were a lot more on the menus in the hotel room ). Also only one vegetarian option. Breakfast had a good range but everything was cold, including the plates. Shame because we stay at the Grand on a regular basis but we will look to stay elsewhere in future

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on HA… if you wish to discuss this matter in further details. Sincerely, Lewis Clarke Guest Relations Manager

Anne C. Families - 07/12/2018 AccorHotels certified review
« Everything was good apart from the food »

Overall the stay was good however we were disappointed with the food, as we felt the variety and standard of the food was below what was expected of a 4/5 star hotel.and Our cooked breakfast on theThursday morning was cold.

Terry E. Couples - 07/12/2018 AccorHotels certified review
« Slightly disappointing »

Room very clean and comfortable. One member if staff was prone to providing wrong information but this was r3ctified by another team member who was great. Bar was poor and breakfast sub standard with poor service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Edwards, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Jonathan Business - 06/12/2018 AccorHotels certified review
« OK Hotel »

My room was small ; couldn't easily sit anywhere except on the bed. But the room (and bed) was clean and comfortable.

Douglas Families - 05/12/2018 AccorHotels certified review
« Ok »

Looks better on the website pictures .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Douglas, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Stephen K. Families - 04/12/2018 AccorHotels certified review
« Christmas fun in Bristol »

When we got the correct room our stay become good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you have a great Christmas! Sincerely, Lewis Clarke Guest Relations Manager

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