Hotel - Mercure Bristol Grand Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol Grand Hotel

3.5/5 636 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

  • 186 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 3 connecting rooms
  • Extra bed in room for adult
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating 4,701 reviews

Our guest reviews for Mercure Bristol Grand Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 636 reviews
Anonymous Friends - 12/11/2018 AccorHotels certified review
« Very pleased. »

Happy with all aspects of the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leigh H., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Nick B. Couples - 12/11/2018 AccorHotels certified review
« Absolutely fantastic stay. »

Staff were brilliant and incredibly attentive. Unexpected upgrade and bottle of champagne for our anniversary were a lovely addition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick B., Thank you for your lovely review in regards to your recent stay here with us, I hope you had a wonderful anniversary and enjoyed the champagne! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Lewis Clarke Guest Relations Manager

Anonymous Business - 12/11/2018 AccorHotels certified review

Nice hotel, central location. Helpful staff, our initial room was without desk when asked to change, this was done easily.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle H., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Mr R. J. Couples - 11/11/2018 AccorHotels certified review
« Good location »

Upgraded to premier room. Freezing cold when we checked in. No heating in the bathroom and we noticed portable heaters scattered around the corridors so we difficult we have one to warm the room up. When we got back after popping out there were two installed. However both of them were broken and had a wheel missing. Someone should get these repaired as it lets you down. We couldn't move them around as thry were both wonky.

Keith J. Business - 11/11/2018 AccorHotels certified review

Overnight stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith J., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Paul J. Couples - 11/11/2018 AccorHotels certified review

Lovely hotel and staff but disappointed that the bar closed at 12am.

Paul B. Business - 10/11/2018 AccorHotels certified review
« Just what was required »

no issues

Anonymous Friends - 10/11/2018 AccorHotels certified review
« Too expensive »

Too expensive for what you get. Room simple. Bar/Restaurant no flair, convenience food. Reszeptionists friendly.

P. Couples - 09/11/2018 AccorHotels certified review
« Started off well... »

Great location with handy parking which is unusual for a city centre hotel. Treated to a room upgrade and the room was nice and stylish. Bed was comfortable, everything was clean and a well stocked bathroom. Very disappointed with the tea/coffee facilities. Cheap products and we had to share the one biscuit. My pet hate, having the tiny drop of long life milk in the tiny plastic pots, and only 2 each. It’s the 21st century, you would have thought hotels would be able to come up with decent facilities for making a cuppa. We paid £10 each for breakfast and we were subjected to the worst hotel breakfast we have ever experienced. It’s a self service buffet with the food served from separate hot plates. We ate at 8.30 and the food had clearly been there for ages. All was cold/luke warm and really not nice. The scrambled egg was slimy with large pieces of onion in, the pancakes were solid, the mushrooms like bullets and the bacon was tough. The whole serving area was a mess with food spilt all around. I was looking forward to a decent cuppa, but despite an upgrade from cheap Nescafé sachets of coffee that we had in the room, the filtered coffee served at breakfast was so stewed I could probably have used it to tarmac the road outside. Being a city centre hotel it wasn’t cheap, the room was nice, but don’t waste your money on the breakfast. There are many great places nearby to eat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brett P., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on HA… if you wish to discuss this matter in further details. Sincerely, Lewis Clarke Guest Relations Manager

Valerie G. Families - 09/11/2018 AccorHotels certified review
« Varied according to location within hotel. »

Room was prepared satisfactorily. My issue is NOISE. Dinner on first evening.....noise level was unbearable if not unreasonable.(In addition, we were very dissatisfied with quality of the food.) Waiter turned down volume on my request BUT soon afterwards a man playing guitar and singing arrived. This again, unreasonable level....conversation between members of our group was impossible and we left without having sweets. On the other two nights of our stay, we chose to eat in restaurants out side. At breakfast, noise level, again, unreasonable. This due to conversations of guests in a very congested area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valerie, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have forwarded your comments onto our Food & Beverage Manager to follow up with the members of staff involved for improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

S. Families - 08/11/2018 AccorHotels certified review
« Disappointing »

Have stayed here many times over the years. On arrival the welcome was less than warm and so were some of other areas. So overall I was disappointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie S., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on HA… if you wish to discuss this matter in further details. Sincerely, Lewis Clarke Guest Relations Manager

Joan G. Business - 08/11/2018 AccorHotels certified review
« Well located hotel in Bristol »

It was a nice stay , did a Sauna and ate at the restaurant The room was big and had a coffee machine and some drinks in the refrigerator As I aleays I was offer a wellcome drink because of my status

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan G., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Danielle T. Couples - 08/11/2018 AccorHotels certified review
« Nice hotel. Not the best Service. »

Check in was delayed as suite wasn't ready. We checked in almost an hour later than scheduled. There was a tray with the previous guests breakfast outside the room that was still there at 7pm. The room was OK but in no way resembled the image online. Bit disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle T., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Hannah S. Friends - 07/11/2018 AccorHotels certified review
« Lovely hotel and lovely friendly staff »

Myself and a group of friends stayed to celebrate my 30th birthday. The room was decorated with balloons and banners and a lovely bottle of prosecco. Thank you so much. The hotel is located in a great spot with bars and shops just minutes away. We will definitely be returning in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear hanna s., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I hope you had a wonderful birthday and we hope your next visit will be as pleasant as the previous one! Sincerely, Lewis Clarke Guest Relations Manager

Stephen B. Couples - 07/11/2018 AccorHotels certified review
« Good hotel but room layout needs some changes »

Excellent location, parking, breakfast, checkin, room cleanliness and bed comfort all good However the room facilities need some work. Bedside drawer cabinets needed instead of table and stool. Metal doors on wardrobe are ridiculous and noisy....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen b., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. I will forward your comments onto our Design Team for further investigation to see where we can make improvements to make our guests as comfortable as possible. I am glad however you enjoyed the other aspects of your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant if not more so than the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Mr K. Couples - 07/11/2018 AccorHotels certified review
« Splendid. »

Relaxing, comfortable and everything was of a very high quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David K., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, Lewis Clarke Guest Relations Manager

Yousef N. Solo - 07/11/2018 AccorHotels certified review
« n. »

The location is excellent,breakfast is good.I had a problem in my room 1st day,the staff acts very professionally and efficiently and made my stay very comfortable and satisfiable..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yosef A., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Jane Couples - 06/11/2018 AccorHotels certified review
« MRS »

Convenient. Had a premier room. Room is very dark and could have a sofa by the mirror where there is good lighting. Breakfast was a bit disappointing and a bit of a scrum. Use this hotel as decent car park,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane C., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Anonymous Solo - 06/11/2018 AccorHotels certified review
« Overnight stay for a party night »

Very helpful staff. Had a problem with the plumbing in my room so I was offered another without hesitation. Great facilities and buffet breakfast was amazing. Downside was a queue to check in and check out as the staff were coping with lots of guests

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. Thank you for you feedback, it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm glad to see you enjoyed other aspects of your stay! We hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Steve Couples - 06/11/2018 AccorHotels certified review
« Not what I expected »

Room to cold had to use hair dryer to warm it up. Shower wouldnt drain very quick so short showers or would overflow on floor. Did not do what I asked put flowers in my room was left in reception but did give free bottle wine for not doing it

Our hotel has responded to the review
Our hotel has responded to the review

Dear steven w., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

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