Hotel - Mercure Bristol Grand Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol Grand Hotel

3.5/5 747 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

We are excited to be undertaking some further refurbishment to our hotel between 11th March and 29th April 2019. We expect minimal disruption during this period and appreciate your patience and support whilst this is on-going.

Hotel location

Our rooms

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

  • 186 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 3 connecting rooms
  • Extra bed in room for adult
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating 5,100 reviews

Our guest reviews for Mercure Bristol Grand Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 747 reviews
J P. Couples - 13/03/2019 AccorHotels certified review
« Second and last stay »

This was my second stay. Last time I was kept awake by a late wedding party. Really disappointed that when I phoned on making this booking I was told by staff there were no events on. When I checked in I mentioned my concerns again and they then said there was a party on and I was put in a room that would be quiet. I was kept awake again. Really very annoyed. To top it off the spa was shabby with mould in the showers. Not nice at all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julian P., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on HA… if you wish to discuss this matter in further details. Sincerely, Lewis Clarke Guest Relations Manager

Lee B. Couples - 12/03/2019 AccorHotels certified review
« Mr »

Delightful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lewis Clarke Guest Relations Manager

Mrs E. F. Friends - 12/03/2019 AccorHotels certified review
« Mrs Elizabeth F. »

The hotel staff were very friendly & accommodating. The suite for 3 was great. Lovely bed and sofa bed. We did need the extra bad made up and extra towls but this was soon resolved. The pool facilities were fine. The steam room was not working. The breakfast was good for those who enjoy a full english. Plenty of fruit & yogurts. Not much choice for cereal. The coffee machine was broken. Overall, a very pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth F., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

George W. Couples - 12/03/2019 AccorHotels certified review
« Dissapointing »

After recently staying at your hotel I wanted to express some of my concerns and disappointments. 1) The room was advertised with a double bed, yet myself and my other half seemed to spend more time either on the floor or sharing a single bed due to the two singles bed pushed together separating. As you can appreciate this is not convenient at 3am. 2) Once up at 3am dealing with the bed situation it was rather cold, which was fine for my partner so I decided to get the extra duvet out and to my horror the duvet looked like someone had wet the bed and just put it back in the cupboard, Now i question the hygienic ethics of your brand. 3) The room was nice, but did not match the photos advertised, some would call this false advertising 4) The leisure facilities were across the road, causing me to go out into the cool to be able to again access to the pool. Appreciate this time of year it is not convenient to be going back and forth with wet hair, If this was advertised as a separate location then I would have chosen a different hotel where the pool was within the hotel. 5) When trying to inform you of this poor experience on your website form it didn't load and would accept my customer reservation number, making the experience even more disappointing To sum up the experience; it was pretty poor. I have basically paid £130 for being mislead and a night of broken sleep... simply not acceptable, and not what I would expect from your chain of hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear George W., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on HA… if you wish to discuss this matter in further details. Sincerely, Lewis Clarke Guest Relations Manager

Anonymous Couples - 12/03/2019 AccorHotels certified review
« Average hotel »

Staff was friendly and rooms were modern and clean. However room was extremely cold, needed outdoor clothes to stay warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Skold J., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Bridget M. Couples - 12/03/2019 AccorHotels certified review
« Dirty bathroom, noisy ‘ boiler’ in room »

We were put in a room which had what sounded like a boiler humming all night. The bathroom was grubby with hairs on the floor and soap scum on tiles

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bridget M., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Jane P. Friends - 12/03/2019 AccorHotels certified review
« Perfect »

Easy and convienient for the ball which was held there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Loopy L. Business - 12/03/2019 AccorHotels certified review
« A hotel with character in a good position in Bristol »

Enjoyed 5 night here, the staff were friendly and attentive to my needs. The room was very large with ample space and I was provided with two heaters to keep it warm. The restaurant was the best part of the hotel friendly, helpful and cheerful staff with wonderful ambiance even though they were a little overwhelmed at one breakfast sitting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter A., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will forward your comments onto our Food & Beverage Manager with regards to the breakfast experience, please accept my apologies if you found it to be not as pleasant as you'd have hoped. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

C. R. Business - 11/03/2019 AccorHotels certified review
« Excellent Stay »

Rooms are very trendy with a fresh concept, breakfast selection was great, perfect start in the day. Stayed just one night unfortunately, but I am sure to return soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Claudio R., We very much appreciate your comments regarding your return stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would appreciate if you could share some comments on Trip Advisor so other guests can enjoy your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton GENERAL MANAGER

Graeme K. Couples - 11/03/2019 AccorHotels certified review
« Another Quality Stay »

Another great experience from the initial welcome to the Keepers restaurant and bar staff in the evening and then the breakfast staff. The family room was great comfort and cleanliness

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Graeme K., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would appreciate if you could share some comments on Trip Advisor so other guests can enjoy your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton GENERAL MANAGER

Dave Couples - 11/03/2019 AccorHotels certified review

Stayed one night only. Check in was quick and easy and room was ready, clean and tidy. Its clear from our earlier stays at this hotel that it has been refurbished and there has been a lot of cost cutting. For example I could not see a welcome book in the room, instead reception gave us a piece of paper with some information on. Unfortunately it did not include how to operate the air con unit as we could not get it to warm up the room. Also there is no heated towel rail so towels used in the eveining were still damp the next day. The wardrobe doors are strange. They are see through metal wire mesh and they clang a lot - bit like a prison door (I expect). Breakfast is now all self service. No one pours you coffee and brings the toast any more. Breakfast was OK and what we have become used to in most hotels now, but nothing to write home about - except the fried eggs looked like plastic eggs. The hotel itself is nice and we like the new decore and bar area. Reception is a bit odd with only a tiny table separating us from the receptionist. While I'm sure they don't need a huge counter they have clearly gone too far the other way. All in all the stay was fine. It is well situated in the city and reasonably priced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D L., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would appreciate if you could share some comments on Trip Advisor so other guests can enjoy your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton GENERAL MANAGER

Jo Couples - 10/03/2019 AccorHotels certified review
« Pleasant stay with great recently renovated decor but we were surprised by the pretty terrible view from the window. »

I paid quite a lot for this overnight stay -£160- and the room was lovely, the staff very kind and helpful, and the breakfast was generous and a variety of foods were available. However, the view from our bedroom window made us laugh - pigeon central complete with pipes, wires, ducts and pigeon poo! I was surprised to have this when we had paid quite a bit for stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jo D., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I am sorry about the view over the neighbours - it is something that we are trying to resolve. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton GENERAL MANAGER

Kiera Couples - 10/03/2019 AccorHotels certified review
« Amazing! »

I bought a weekend break for my parents for Christmas. They said they loved their stay and would happily stay here again. Friendly and helpful staff, nice new bedrooms and wonderful food. The only thing they suggested was that when the fire alarm went off at around 5am on their last night of stay, that there were staff members waiting at the bottom of the fire exits showing them where they had to go. Other than that, brilliant!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kiera C., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would appreciate if you could share some comments on Trip Advisor so other guests can enjoy your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton GENERAL MANAGER

Samantha C. Friends - 10/03/2019 AccorHotels certified review
« Redeemed »

The hotel is beautiful, some of the staff are accommodating, others were very blank. Our room had an issue but we were moved after the first night and upgraded to a much better room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear samantha C., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton GENERAL MANAGER

Matt Couples - 09/03/2019 AccorHotels certified review
« Matt »

Nice rooms with stylish decor. The hotel bar is lovely for a late night drink. All the staff we talked to were very attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Parsons, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would appreciate if you could share some comments on Trip Advisor so other guests can enjoy your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton GENERAL MANAGER

T H. Families - 09/03/2019 AccorHotels certified review
« Mrs T H. »

I was very disappointed with the standard of your hotel, many errors were unclean , especially the spa, the noise reduction in the rooms was poor and the bed did not even have a mattress protector on it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teresa H., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton GENERAL MANAGER

Alisha Families - 08/03/2019 AccorHotels certified review
« Worst 4 star stay »

The stay was awful, the first room had a generator outside so was far too noisy to sleep in, the rooms were old and very small compare to most other hotels, despite the fact the hotel has supposedly had a refurbishment, the spa isn't attached to the hotel which wasn't made clear when booking and couldn't be used between 10-12 weekdays which again wasn't made clear. The breakfast lacked variety that you would expect in a 4-star hotel and it was cold, the coffee machine was broken and they couldn't off an alternative other than instant coffee which isn't good enough when you are paying over £100 for a night. overall a horrible experience and a horrible stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alisha, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on HA… if you wish to discuss this matter in further details. Sincerely, Lewis Clarke Guest Relations Manager

Carol K. Friends - 08/03/2019 AccorHotels certified review
« Room was adequate »

The room was adequate although for two women staying over three nights not enough hanging space for clothes. Gertrude the chamber maid was really charming and helpful and couldn’t do enough for us . The restaurant manager on the other hand was downright rude . My friend was already in the serving area at breakfast when he came along and very rudely ordered her out as he said the restaurant was closed. She only wanted coffee but his treatment of her and his manner left her very upset

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol K., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.I will be looking into your comments about the service with the Food & Beverage Manager to ensure immediate action is taken We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton GENERAL MANAGER

Sophie Couples - 07/03/2019 AccorHotels certified review
« Near perfect stay »

Completely satisfied and happy with everything about our stay, the only thing that let it down for me was not having a bath. Everything else was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sophie G., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would appreciate if you could share some comments on Trip Advisor so other guests can enjoy your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton GENERAL MANAGER

Julie Friends - 06/03/2019 AccorHotels certified review
« One night stay »

My initial greeting wasn’t up to normal standards. Staff seemed a little stressed and short tempered. I arrived early as time was dictated by public transport and I was made to feel somewhat a burden. Other guests also seemed to be having issues which staff seemed reluctant to help resolve. However, once checked in to my room, the experience improved. The room was fine, the shower excellent with abundant hot water and the bed was comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lewis Clarke Guest Relations Manager

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