Hotel - Mercure Bristol Grand Hotel (Newly Refurbished)
Mercure Hotel Mercure Hotel

Mercure Bristol Grand Hotel (Newly Refurbished)

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3.5/5 406 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

  • 186 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating Based on 3,828 reviews

Our guest reviews for Mercure Bristol Grand Hotel (Newly Refurbished)

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 406 reviews
AccorHotels certified review
Tracey H. Friends - 17/02/2018
« Mrs Tracey H. »

Very relaxing Great meal in Keepers

AccorHotels certified review
Bridget R. Business - 17/02/2018
« An attic type room with dodgy lighting, noisy air conditioning and rusty tap fittings.... »

The staff are always welcoming and helpful. The room was small and on the 4th (top) floor. It was clean. Something to do with the motion response lighting outside the room, however, meant that the TV switched itself off fairly regularly. The tap fittings in the bathroom were rusty. The shower curtain was grubby at the bottom. The cleaning mid stay was a bit cursory (used mug left unwashed, bed a bit of a rush job). The air conditioning unit was noisy and the sound proofing is not good. The breakfast was pleasant although not ready early enough. I was disappointed with the whole thing this time, which is unusual.

AccorHotels certified review
Miss D. W. Couples - 17/02/2018
« Miss Debbie w. »

Not happy at all and have e mailed the hotel twice and still have no reply. I'm a member of your hotel group and this is unacceptable.

AccorHotels certified review
Amy12345 Friends - 17/02/2018
« Great stay with friends visiting the Theatre »

Super location, within walking distance of theatre, shops etc Breakfast was lovely, restaurant area clean. Hotel itself was great all round, health club looking a bit grubby

AccorHotels certified review
A.b. Families - 17/02/2018
« overnight stay »

Lovely hotel and Comfortable quiet room I wasn't expecting a charge of £10.50 for overnight parking and I felt the breakfast was overpriced with vegetable curry as an option but no fruit or yogurt and the danish pastries were inedible. Overall a lovely hotel let down by a very poor breakfast.

AccorHotels certified review
Mr A. Couples - 17/02/2018
« Alergic to washing powder on sheets »

The hotel was great, the staff were great and we were also upgraded as it was my wife's birthday. Unfortunately once going to bed my wife was up most of the night, as she was allergic to the bedsheets that we found out had been washed in a special non bleached eco friendly formula. We went to bed about 11 o'clock and she eventually woke me up at 2am as she didn't know what to do with herself. She eventually got sleep on the floor at about 4am in her coat! Apart from this the Hotel was great but it did ruin our stay and the next day wasn't great. Regards Mr A.

AccorHotels certified review
Erika L. Business - 16/02/2018
« It was freezing in allmeetingrooms, in the room, in the bathroom and the coridors »

we went their for a conference, Overall the offer on Food was not really great. not big joice on fresh fruits, salats, vegetables, ... additional it was freezing everywhere. and the water is the shower but not getting hot to warm up. The pots for hot water in was showing a sticker "do not use after Jan 2018" - we were there in February! positive to be mentioned: Quality of the bed.

AccorHotels certified review
Union R. Business - 16/02/2018
« Cold room but delicious food at restaurant »

Cold room and staff on front desk too harassed to care about getting it right. Broadband failed so not able to book people in or out, and customers complaining about both not being able to get into rooms, or out of them or use Wifi...not good when we rely so heavily on it. I use hotels quite regularly and knew that the air con system was broken as can operate the programmer efficiently. Evening meal and Breakfast outstanding thankfully as food important to start and finish days when at meetings and away from home.

AccorHotels certified review
Nicola B. Business - 16/02/2018
« Good »

Good - Issue with TV (line through the middle of it) & plug sockets not being near the mirror to do my hair.

AccorHotels certified review
Gary O. Families - 16/02/2018
« Good location. »

I should not book anywhere with "contemporary" decoration. Reminds me of Steptoe and Son.

AccorHotels certified review
Amanda Solo - 15/02/2018
« lovely room, lovely front of house - tho cleaning and maintenance issues in some areas need attention. »

I was upgraded thank you, to a v spacious room. V nice! Lovely and helpful front of house girls. I chose here because I wanted to use the spa. It wasn't available in the evening (due to a boiler problem) So I just went in the morning but there were issues of hygiene, I had to ask the sauna to be cleaned. I suppose thats because it has a non-resident membership also and it's maybe due to their behaviour beforehand. The sinks in the changing room tho had not been cleaned for some time! Back in the hotel, the bedrooms were v well presented and very comfortable

AccorHotels certified review
Charlie Business - 15/02/2018
« Box Room »

Arriving at my room to gain access to the wardrobe I had to move the bed, to watch the television I had to sit with my right buttock on the left edge of the bed, when I complained told the hotel was full and that I had been allocated a compact room, biggest understatement of the week.

AccorHotels certified review
Anonymous Business - 15/02/2018
« Poor »

Freezing cold room, heater not working. Moved to a new room. Lock on door didn’t work. No hair dryer in room, rang reception for over 10 mins and in the end walked down with wet hair as no one would answer. Not acceptable. Some one went in my room. I know this as the cleaner wrapped the hair dryer and placed in draw. I popped up at lunch and saw it in the draw. I came back at 6pm and it was thrown on my bed. I went to reception to complain and the response was appalling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naomi S., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with both Housekeeping and Front Office and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Bristol Grand Hotel Management

AccorHotels certified review
Sophie W. Couples - 15/02/2018
« Amazing restaurant, friendly staff but some communication issues »

The staff at The Grand are lovely and polite. The room was very spacious but a little dark, it made applying make up a challenge, a desk mirror and light would of been appreciated. The attached restaurant Keepers is amazing and definitely the highlight of the stay. The staff are welcoming and friendly and the food is amazing. There is a great range of food for breakfast all cooked to perfection. Could not speak more highly about the staff within Keepers The pool was a good size for a hotel pool and the addition of a sauna, steam room and jacuzzi was great. There were some communication issues between the pool and reception and housekeeping and reception but once these issues were raised they were quickly dealt with. We also noticed that dirty room service trays were sat outside of rooms for several hours before being collected. Along with dirty washing form housekeeping. I do feel this let the hotel down slightly

AccorHotels certified review
Steve Families - 15/02/2018
« Good location, rooms very small, Pool out of action »

The hotel was OK, good central location, unfortunately the pool wasn't open due to boiler problems. The car parking was good location, but very tight spaces. The rooms were also very small and a bit dates even though they've recently been refurbished. Overall I'd probably stay somewhere else next time.

AccorHotels certified review
Anonymous Business - 15/02/2018

Poor reception staff and systems did it work

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil F., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations in terms of your arrival that was spoiled the technical problems with our systems; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures and have addressed this with our IT Technical Support team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raluca Andrei Front Office Manager

TripAdvisor review
Solo travel - 15/02/2018
« comfortable, central, lousy coffee »

room was exactly as described. comfortable small and modern. no complaints. everything works. nice shower good internet. I stupidly was tempted to pay for the breakfast. unless you have to, don't. the coffee is weak and watery, there is nothing of interest in the breakfast apart from the jam. no effort whatsoever has gone into this and given that the fried eggs were coagulating at 6.30 am I pity anyone who was later. but if you don't need breakfast this is a nice hotel. I also believe car parking is an issue, although I didn't have a car and it is a pleasant walk to the train station along the quays.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francesca, Thank you for taking the time to share your experience. It is pleasing to read that you found your visit to be comfortable. I do apologize that the breakfast spread did not meet your expectations. This is out of the norm as we do serve a varied breakfast. Thank you again for your comments. Regards, Josh Watts General Manager

AccorHotels certified review
Jane Couples - 14/02/2018
« ok »

Sink was blocked in our room so given an upgrade to a premium room on a higher floor. Shower in new room did not drain quickly enough, flooding the floor. Think the hotel needs some maintenance. Also the stairwell of the car park by the lift on floor 6 was disgusting - pool of urine. I remember this was a problem also last time we stayed so car park needs more regular checking and cleaning - not very pleasant when you a wheeling a suitcase.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane C., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations in terms of arrival experience and waiting time Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raluca Andrei Front Office Manager

AccorHotels certified review
Mrs S. M. Friends - 13/02/2018
« noisy. didnt sleep. which is a shame as the decor and cleanliness was lovely »

ive been trying to call hotel all evening regardig £20 being taken out my account and i havent authorised this. as for the stay it was noisy with a funtion that went on till gone 1am in the morning we had moved rooms only for it to be the same and then also have the noise of a nightclub exit outside the window too. please can someone contact me regarding this £20 please

AccorHotels certified review
Valerie Couples - 13/02/2018

We had a warm comfortable room. Nicely decorated. Comfy bed .Pillows could be softer. Nice towels We ate in restaurant first night but did not enjoy the meal. I had duck with curly kale but it was only just warm .Too much kale. My husband had fish and chips, but it wasn't the nicest. Again only warm. Dessert of sticky toffee pudding was dry. Tasted stale. Again at breakfast. Plates were cold. Eggs hard. Tables dirty.

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