Hotel - Mercure Bristol Grand Hotel (Newly Refurbished)
Mercure Hotel Mercure Hotel

Mercure Bristol Grand Hotel (Newly Refurbished)

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3.5/5 431 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

  • 186 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating Based on 3,916 reviews

Our guest reviews for Mercure Bristol Grand Hotel (Newly Refurbished)

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 431 reviews
AccorHotels certified review
Joy Business - 10/03/2018
« Brief but lovely stay »

Very helpful and welcoming reception staff, and lovely room. Parking valid until 6pm on day of departure is a huge bonus. Didn't eat here so cannot comment on food. Would definitely stay again.

AccorHotels certified review
Anonymous Business - 09/03/2018
« Did not stay »

I did not stay on 1st March 2018, due to my trip being cancelled due to bad weather, I did phone the hotel to let them know I did ask them to transfer to another date, I was told I could not do that and would have to pay the full amount for my stay on the 1st March. I will not be using Mercure Hotels again

AccorHotels certified review
Andy M. Couples - 09/03/2018
« Nice Hotel but cold »

Very friendly staff and the hotel is of a good standard. It was very cold though

AccorHotels certified review
Steve P. Business - 09/03/2018
« Excellant service, good lcation easy parking and a comfortable nights sleep »

From the minute I checked in to the point I checked out the service from your team was excellent. I attended the CompTIA event. The only thing that let you down was the quality of the food at the evening meal and breakfast and lunch which was well below standard. many people expressed the same opinion.

AccorHotels certified review
Anonymous Business - 09/03/2018
« Slightly disappointed »

Check in took a long time because there were only 3 staff on. My room key then didn’t work so I had to go back to reception with all my things to get it sorted. There were no drawers in my room to put things like underwear. The food we had at the CompTIA event was just odd. I nearly fell down the stairs because they slope in different directions and are narrow - I appreciate it’s an old building. Some of the conference rooms were dirty and tatty with paint peeling off and great clumps of dust underneath chairs round the edge of the rooms. Checkout was really slow as was trying to get my bags back.

AccorHotels certified review
Edd N. Business - 09/03/2018
« Nice hotel but outdated rooms »

The staff where lovely and overall my stay was nice but the rooms were very outdated. Location was good and facilities were great. The bathroom was tied and dated and basic.too much plastic use in the bathroom too.

AccorHotels certified review
Blair D. Business - 08/03/2018
« A Nice hotel central to Bristol - great staff - too noisy in the rooms »

The hotel is good, with very friendly staff. The soundproofing of the rooms leaves a lot to be desired for a newly refurbished place. The adjacent room doors bang shut; corridor noise is loud; lots of A/C noise too; outside noise from people on the street at night. You need to do something about soundproofing.

AccorHotels certified review
Jan E. Couples - 08/03/2018
« Shame no storage »

Great stay staff food really good near to every thing but had to be really imaginative to store clothes and very strange bedside tables were they from a jumble sale?

AccorHotels certified review
Zoe Business - 07/03/2018
« Room hadn't been cleaned properly »

- Room hadn't been been cleaned properly - Found tray of sandwiches behind curtain - No towels in room - Don't think pillows had correct pillow cases on

AccorHotels certified review
Clive G. Business - 06/03/2018
« Business Break »

Smooth professional through out. Lovely luxury stay - impressed.

AccorHotels certified review
Michael B. Couples - 06/03/2018
« Lovely stay »

Overall we had a great experience staff helpful, room very comfortable and we loved the decor. One obervation bath towels a wee bit small a bath sheet would have been cosier ! Otherwise we had a brilliant stay and would return in the future.

AccorHotels certified review
Julia Couples - 06/03/2018
« Hotel was lovely, staff very welcoming but breakfast sadly not so good »

We found the hotel to be very welcoming, the staff very polite and helpful, the rooms very comfortable and containing everything we needed for our stay. Sadly one of the girls in the bar did suffer with BO though. The evening meal we bought in the bar on our arrival was lovely but the cooked breakfast was not so good. The sausages were very greasy, the eggs hard and the mushrooms and tomatoes under-cooked. The buffet breakfast was ok although disappointed that there was no muesli or granola on offer and the croissants were very dry and hard. Also the bar/restaurant was quite cold and considering we stayed on the coldest weekend of the year, this was disappointing and meant we went up to our room earlier than we would normally have done to get warm.

AccorHotels certified review
Gethin J. Friends - 05/03/2018
« Mr Gethin J. »

We arrived earlier than planned at 115pm and were told we couldn’t check in until 2pm which was fair enough,even though rooms may have been ready. At 2pm we were then told it would be another 5/10 minutes. Then at 210 we were told that only 6 of our 9 rooms were ready and that it would be another half hour or so until they were ready. This I did not think was at all acceptable And then we’re then offered 3 small twin rooms instead of the 3 privilege rooms we had paid for. We took these as didn’t want to wait any longer but at no point were we offered any money back? The terms set out check in at 2pm so the conditions were broken. Also we were pushed to the side of the reception desk by the lady behind desk saying she had customers to serve.even tho we are customers also. When getting to my own room the family room the double bed was made up but the sofa bed was folded away with no bedding on it.

AccorHotels certified review
Tony S. Business - 05/03/2018
« Disappointed »

PROS Let me start with the positive. The room re-furb looked good. CONS 1. The bathroom was freezing cold. I mean FREEZING COLD 2. The check in and check out was slow. I am not sure having two laptops on a small desk works 3. OK, I had paid in advance for 2 nights on a non refund deal, but the weather last week meant I was forced to go home early as I didn't want to be stranded in Bristol. I asked about a refund but was told it wasn't possible. The irony was for every person like me - there was a person wanting to extend their stay due to the weather (couldn't get home/flights cancelled). So my room would have been re-sold without a problem 4. I was made to feel bad because I sat down for breakfast and this wasn't in my rate. No one could tell me the night before when I checked in at 1am in the morning as the laptops were down.

AccorHotels certified review
Imogene S. Couples - 05/03/2018
« Perfect »

I booked this hotel as me and my partner stayed for my birthday last year and it was so refreshing and everything was perfect. I booked the privilege room and emailed the hotel asking if there’s anything you do for birthdays. I was expecting a card in the hotel room. Instead we had our room upgraded to a Suite! The staff were amazing and so helpful as always the breakfast was first class. Will be coming back again.

AccorHotels certified review
L Couples - 04/03/2018
« Lovely »

This was so last minute as we were stuck in Bristol because of the snow. Booked this and after a few issues checking in this hotel was wonderful, we were happily surprised with the room which was fab and had quite nice dinner in the restaurant. Shame we couldn’t use facilities such as pool as unexpected stay but hopefully we will be able to go again and check it out. Only issue was quite a big leak by the window of the room.

AccorHotels certified review
Martin Business - 04/03/2018
« Too many small problems that could be easily fixed »

I've stayed with you a couple of times now, and given the number of other hotels in Bristol I'm considering looking elsewhere in future. I will be returning to the area again regularly and my experience is very mixed. The location is good. It's great that you have a car park, but the spaces are too small to fit my car and I therefore risk getting it dented. In the recent snow - no one cleared it from the road that runs from the car park to the road which was terrible and almost made it impossible to leave. The pavement was also ungritted. I would also expect the staff to have made some effort to clear the road from broad street to the main road. I left at 4pm and no effort had been made. The heating in my room wasn't working. Two electric heaters were sent up but I still couldn't get the room warm. The food is very good, and restaurant staff are excellent. The health centre is very dated and needs modernising. A little bit of money spent on the gym equipment would go a long way. The computer system in reception didn't work and so I was unable to get a receipt - still not received. The reception was also under manned at peak times.

AccorHotels certified review
Charlotte Couples - 04/03/2018
« Comfortable and clean. »

Staff were friendly and helpful. Check in and out effortless. Room clean and comfortable. Breakfast ideal with plenty of choice.

AccorHotels certified review
Huw Families - 03/03/2018
« Perfect stay »

Friendly, helpful and happy staff. Great location. Would definatly recomend!

AccorHotels certified review
G R. Couples - 03/03/2018
« Interesting »

The first night we had no heating and the second night there was no hot water. We were upgraded and give a satisfactory refund. Both issues were out of the staff's immediate control but were dealt with promptly and professionally. This is a traditional hotel with a modern vibe but the staff make the experience special.

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