Hotel - Mercure Bristol Grand Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol Grand Hotel

3.5/5 634 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

  • 186 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 3 connecting rooms
  • Extra bed in room for adult
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating 4,688 reviews

Our guest reviews for Mercure Bristol Grand Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 634 reviews
S. Families - 08/11/2018 AccorHotels certified review
« Disappointing »

Have stayed here many times over the years. On arrival the welcome was less than warm and so were some of other areas. So overall I was disappointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie S., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on HA… if you wish to discuss this matter in further details. Sincerely, Lewis Clarke Guest Relations Manager

Joan G. Business - 08/11/2018 AccorHotels certified review
« Well located hotel in Bristol »

It was a nice stay , did a Sauna and ate at the restaurant The room was big and had a coffee machine and some drinks in the refrigerator As I aleays I was offer a wellcome drink because of my status

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan G., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Danielle T. Couples - 08/11/2018 AccorHotels certified review
« Nice hotel. Not the best Service. »

Check in was delayed as suite wasn't ready. We checked in almost an hour later than scheduled. There was a tray with the previous guests breakfast outside the room that was still there at 7pm. The room was OK but in no way resembled the image online. Bit disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle T., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Hannah S. Friends - 07/11/2018 AccorHotels certified review
« Lovely hotel and lovely friendly staff »

Myself and a group of friends stayed to celebrate my 30th birthday. The room was decorated with balloons and banners and a lovely bottle of prosecco. Thank you so much. The hotel is located in a great spot with bars and shops just minutes away. We will definitely be returning in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear hanna s., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I hope you had a wonderful birthday and we hope your next visit will be as pleasant as the previous one! Sincerely, Lewis Clarke Guest Relations Manager

Stephen B. Couples - 07/11/2018 AccorHotels certified review
« Good hotel but room layout needs some changes »

Excellent location, parking, breakfast, checkin, room cleanliness and bed comfort all good However the room facilities need some work. Bedside drawer cabinets needed instead of table and stool. Metal doors on wardrobe are ridiculous and noisy....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen b., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. I will forward your comments onto our Design Team for further investigation to see where we can make improvements to make our guests as comfortable as possible. I am glad however you enjoyed the other aspects of your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant if not more so than the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Mr K. Couples - 07/11/2018 AccorHotels certified review
« Splendid. »

Relaxing, comfortable and everything was of a very high quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David K., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, Lewis Clarke Guest Relations Manager

Yousef N. Solo - 07/11/2018 AccorHotels certified review
« n. »

The location is excellent,breakfast is good.I had a problem in my room 1st day,the staff acts very professionally and efficiently and made my stay very comfortable and satisfiable..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yosef A., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Jane Couples - 06/11/2018 AccorHotels certified review
« MRS »

Convenient. Had a premier room. Room is very dark and could have a sofa by the mirror where there is good lighting. Breakfast was a bit disappointing and a bit of a scrum. Use this hotel as decent car park,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane C., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Anonymous Solo - 06/11/2018 AccorHotels certified review
« Overnight stay for a party night »

Very helpful staff. Had a problem with the plumbing in my room so I was offered another without hesitation. Great facilities and buffet breakfast was amazing. Downside was a queue to check in and check out as the staff were coping with lots of guests

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. Thank you for you feedback, it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm glad to see you enjoyed other aspects of your stay! We hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Steve Couples - 06/11/2018 AccorHotels certified review
« Not what I expected »

Room to cold had to use hair dryer to warm it up. Shower wouldnt drain very quick so short showers or would overflow on floor. Did not do what I asked put flowers in my room was left in reception but did give free bottle wine for not doing it

Our hotel has responded to the review
Our hotel has responded to the review

Dear steven w., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

I D. N. W. M. N. T. B. P. U. A. C. Solo - 06/11/2018 AccorHotels certified review
« disappointing »

I'm sorry to have make this complaint as I am a Club Accor Hotels cardholder and have often stayed at hotels in the Group over the years. I stayed at the Bristol Grand Hotel on 3/4 November. I ordered fish and chips in the restaurant of the hotel on the evening of Saturday 3 November. (1) Although the restaurant was almost empty - there was only one other customer - it took ages before my meal arrived. (2) The chips were a dark brown colour, were overcooked and tasted awful. The waitress/barmaid was extremely tactful and helpful and took them back. The next lot of chips were just as bad. (3) The cook came out several times to chat with the bar staff, but did not have the courtesy to come over and speak to me about the matter. (4) On Sunday morning 4 November, when checking out, I was surprised that I was not given a copy of my paid account. The member of staff told me that they only gave out a copy of the account if the customer asked for it. When I said that I would like a copy, he agreed - with obvious annoyance - to print one. He then disappeared into the room behind the reception desk and didn't come back. Five minutes later, I asked another member of staff to look for him. He then explained that his colleague couldn't get the printer to print the account. (5) After a further delay, they produced a copy account and handed it to me without putting it in an envelope as any hotel would normally do, and without apologising for the delay. By then, I was late for an appointment. (6) It was only after I had left the hotel that I discovered that the account that they had given to me related to another person (Mr Alan Cole, Room 405, Folio No 121698). I think that there is an urgent need for staff training at the Bristol Grand. Yours sincerely, Brian G.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on HA… if you wish to discuss this matter in further details. Sincerely, Lewis Clarke Guest Relations Manager

Allie Friends - 06/11/2018 AccorHotels certified review

We came for my birthday treat and were greeted with two free drinks and free parking which was lovely! The only thing that wasn’t quite up to sratch was the breakfast- delivered to room but very hard eggs and everything was just luke warm- coffee was so strong that you needed so much milk it was stone cold! Very Clean place to stay though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allie O., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will pass your comments onto our Food & Beverage Manager to follow up for future reference. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Sincerely, Lewis Clarke Guest Relations Manager

Fayza K. Friends - 06/11/2018 AccorHotels certified review
« I recommend this hotel »

We didn't have the chance to test the Spa. The renovated decoration is beautiful. We had a family room with 4 adults and it works great. The only thing is that we were missing many stuff in the room: blanket, towels. The staff was happy to help. Welcome reception could be really warmer but I think this is a cultural issue in UK. I would kindly recommend the hotel to hire more people from Switzerland hotel service schools ! :) Overall it was a great stay and the bar is very lively with good atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fayza, Thank you for taking the time to leave a review about your recent stay with us here at the Mercure Bristol Grand! Please accept my apologies in regards to the missing amenities in the room, your comments have been noted for our Head Housekeeping to follow up. Thank you again for sharing your experience, and we hope your next visit will be as (if not more) pleasant as the previous one! Sincerely, Lewis Clarke Guest Relations Manager

Anonymous Business - 05/11/2018 AccorHotels certified review
« a reasonable stay spoiled by a very poor breakfast. »

Reception staff friendly and helpful, room adequate, but layout unusual, perhaps not the best use of the available space. Breakfast a huge disappointment with staff clearly overrun, either no one to help or 2 people doing the same thing. At the front of the queue for 10 minutes and then shown to a table, after 5 more minutes, the table had not been cleared, so I did it myself, then got our own cutlery etc. Others got up to get breakfast and came back to find someone else had been seated at their table.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick H., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Rachael Families - 05/11/2018 AccorHotels certified review
« 3 night stay »

Really lovely room - 2 adults and 1 child who loved having a sofa bed to herself- the room were had was very good in size and nicely decorated- the only issues we had were noise from the doors slamming from neighboring rooms late at night and the fire door when you leave the lift but as it didn’t wake our little girl I didn’t feel the need to complain - the only real issue we had was with the heating/air con in our room - we couldn’t seem to turn the heating up at all and it just seemed to blow out cool air - the bathroom felt warm but the room at time was chilly but once you were in bed it wasn’t a problem and again no real need to complain On departing the hotel to go home there was a query about laundry service - we did not use this but it does seem odd that we were questioned about it! My partner and our little girl did use the pool and said it was lovely so if we visit again I hope to use it next time Breakfast was lovely and the choice of food good - I would say the Guinness I had one night in the bar was not the best so maybe that could be improved and also a few more selections of drinks for children would be good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachael T., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Anonymous Couples - 04/11/2018 AccorHotels certified review
« K »

Room was cool as in on th he cold side. Facilities in room were adequate. The ‘urban’ design is not to everyone’s liking but we were happy. Breakfast was poor as if it had been precooked and standing around for too long.

Jill H. Friends - 02/11/2018 AccorHotels certified review
« almost perfect »

Ifine except for breakfast. I ordered my breakfast for between 8am and 8.15. It arrived ten minutes late. I had a taxi coming soon so I sent it back. There is no point in the kitchen asking for times if they dont stick to it. I had some breakfast on the train. what I wanted was a leisurely breakfast in the Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jill H., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Ray F. Business - 02/11/2018 AccorHotels certified review
« Very efficient and exactly what i was expecting. »

See title for me just what I was expecting

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, Lewis Clarke Guest Relations Manager

Pauline W. Families - 01/11/2018 AccorHotels certified review
« Lovely staff rooms very comfortable »

We thoroughly enjoyed our stay at the Mercure very central for the many amenities in Bristol. All the staff were lovely and did everything they could for us despite being very busy. Thank you we were celebrating my daughters 50th Birthday and our stay made it very special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pauline W., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your daughter had a wonderful birthday and your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Andrew L. Solo - 31/10/2018 AccorHotels certified review
« Unhappy »

Tiny single room, shower too low to use, bath too narrow, room not serviced/cleaned during stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy L., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on HA… if you wish to discuss this matter in further details. Sincerely, Lewis Clarke Guest Relations Manager

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