Mercure Bristol Grand Hotel 4 stars

TripAdvisor rating 3.5/5 803 reviews
Mercure Bristol Grand Hotel
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Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • A dedicated pool and sauna with jazuzzi facilities

  • Central location, within walking-distance of main amenities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

We are excited to be undertaking some further refurbishment to our hotel between 11th March and 29th April 2019. We expect minimal disruption during this period and appreciate your patience and support whilst this is on-going.

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL
bristol
united kingdom

Tel: +4401179291645

Fax: (+)8713769142

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL INT At 12.39km / 7.7 miles

  • By train

    TEMPLE MEADS At 1.29km / 0.8 miles

GPS :51.455372, -2.593519

Our accommodations

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

Standard Double Room

  • Max. number of persons: x2
  • Area: From 0
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Compact Double Room

  • Max. number of persons: x2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Twin Room

  • Max. number of persons: x2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Double

  • Max. number of persons: x2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Room

  • Max. number of persons: x4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Suite

  • Max. number of persons: x4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

KEEPERS KITCHEN & BAR

Type of cuisine: International

Eat, drink and unwind, morning, noon and night at Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotel's roof.

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEEPERS

Photo non contractuelle / Strictly non binding

Chill-out and relax in Keepers bar, enjoy our comfortable seating and variety of working spaces. Our drinks menu features an extensive selection of wines, beers, cocktails, soft drinks, coffees and teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 632 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more
Mercure Bristol Grand Hotel Meeting Room

Our guest reviews for
Mercure Bristol Grand Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.7/5

5,302 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

803 reviews

The loveliest team

TripAdvisor rating 3.5/5

Camper29005442215 Business - 15/05/2019 TripAdvisor review

I was in Bristol for a convention - hosted at this hotel. Staff were really great on what was a very busy weekend. I was able to check in early and everyone was very friendly and helpful. Room quite basic but everything needed in there. Well located for the centre of town and a cracking pancake place 2 doors down.

Dear Camper29005442215, Thank you for your kind words and your overall sentiment of your review. It was a pleasure to host CrimeFest for the very first time. I know our team tried exceptionally hard to ensure the event was a huge success. We look forward to hopefully hosting again in 2020! Kind regards, Michael General Manager

Noisy but happy

Customer review rating 3.7/5

Anonymous Couples - 13/05/2019 AccorHotels certified review

The noise from a loud club (or maybe something in the hotel) was a bit much but drowned out with the A/C. The fire alarms were set off a few times on our 2nd night because of someone vaping in their room. Neither are ideal but overall didn't cause us too much issue. All other aspects were perfect so more than made up for it. Your staff were brilliant at all times.

Dear Peter, Thank you for taking the time to leave us a review, whilst I wish you had not experienced the fire alarms I'm glad to read that our staff were able to assist you accordingly and follow procedures. I hope to welcome you back again soon for a much more peaceful stay. Sincerely, Lewis Clarke Guest Relations Manager

Not suitable for people of limited mobility

Customer review rating 3.7/5

Anonymous Friends - 13/05/2019 AccorHotels certified review

Hard work moving around the hotel. Room ok, bathroom good but with limited toiletries and small hard towels. Lack of lift to conference area. Lack of handrails to anywhere. Breakfast was good but you could have played cricket with the fried eggs. (Each day!)

Dear Frances, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. This will be investigated within the team, it's very disappointing to read that discrimination of any kind felt towards you and it's certainly not tolerated at the Grand hotel. Due to the nature of the grade two listed building, our maintenance team work hard to ensure that we are accessible to all. I'm sorry that this wasn't reflected, your comments will be forwarded onto the Management Team to follow up. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Great Stay in Bristol

Customer review rating 3.7/5

John H. Business - 11/05/2019 AccorHotels certified review

Friendly staff and a car park next door, large clean rooms and a pleasant bar... oh and breakfast was good as well. Will return John

Nice for a night

Customer review rating 3.7/5

Anonymous Friends - 11/05/2019 AccorHotels certified review

Thin walls. Comfy beds. Great breakfast

Excellent

Customer review rating 3.7/5

Anonymous Couples - 11/05/2019 AccorHotels certified review

Really enjoyed the hotel, great location and excellent facilties

Good service, but the hotel needs refurbishing

Customer review rating 3.7/5

Julian F. Business - 10/05/2019 AccorHotels certified review

Room was awful. Mismatched furniture, cheap, uncomfortable mattress and pillows. Room service menu didn't have much choice. On the plus side, all of the staff were very friendly and gave great service.

Dear Julian D F., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The refurbishment was modeled on the famous event called 'Upfest' which celebrates local artistry and combined cultures. The hotel features bespoke pieces of furniture and artwork all sourced locally, updating all bedrooms and public areas. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Central location

Customer review rating 3.7/5

Carrie Business - 08/05/2019 AccorHotels certified review

Central location for meetings in Bristol. Clean room. Expensive restaurant with small portions. Being able to use the leisure facilities is an additional benefit although the changing rooms where filthy, black mould all along the edges, most lockers broken so unable to actually lock belongings away safely.

Dear Miss E., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems with the Spa & Leisure Manager to ensure that your concerns raised are investigated into. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Very good

Customer review rating 3.7/5

Anon Friends - 08/05/2019 AccorHotels certified review

Great hotel and location

Dear Sara, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Good hotel, great location, friendly staff

Customer review rating 3.7/5

Ag Families - 08/05/2019 AccorHotels certified review

We have stayed several times at this hotel and like it for its great location in Bristol city centre, and its good value for money. Excellent staff and good breakfast, spacious family rooms with everything you need. We appreciate being able to use the pool next door too!

Dear Alice, Thanks for a such a lovely review! I'm glad to read that you and your family enjoy yourselves whilst staying at the Grand and make the most of our facilities. I hope to welcome you all back again soon for another enjoyable stay. Kind Regards, Lewis Clarke Guest Relations Manager

Clean, would of got 10 put poor lighting

Customer review rating 3.7/5

Dizzy_689 Friends - 08/05/2019 AccorHotels certified review

Beautiful h9tel, spotless, excellent staff. Would of scored ten am but the lighting in room very dim, no mirror above the dressing table and as we didn't know if we would want breakfast was charged £15.50 on the morning, but would have been £10 if booked on check-in.

Hello Joanne, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. Whilst I'm glad you scored us highly, it's disappointing to read that we were unable to accommodate you to score a 10. I will feedback your comments to the relevant departments, we are always looking for ways to improve our guest experience so your comments are important to us. I hope on your return, we can provide you with a much more enjoyable experience and earn a 10/10! Kind Regards Lewis Clarke Guest Relations Manager

All around lower standards

Customer review rating 3.7/5

Anonymous Business - 08/05/2019 AccorHotels certified review

This was my fourth stay, and the most disappointing. Asked for quiet room away from functions (so end of corridor optimal) and found myself sandwiched between two noisy neighbours the first night, second better. The fire alarm woke me at a quarter past midnight, and whether false or not, very disturbing. Room service tapped and entered without waiting for a response, then despite putting request on outside of door, room not made up. Odd stains on the rim of the bathtub. Chose to have dinner one evening and had to send my husband's back, fish not cooked, meantime I'd finished while another serving was cooked in the kitchen. Most unsatisfactory. A complimentary glass of wine insufficient as an apology. Overall, doubt will stay at this Mercure again.

Dear Clare, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on HA… if you wish to discuss this matter in further details. Sincerely, Lewis Clarke Guest Relations Manager

A good hotel experience

Customer review rating 3.7/5

Chris L. Business - 08/05/2019 AccorHotels certified review

Rooms were clean and a good size. Breakfast was good with a good selection

Dear Christopher, Thanks for taking the time to leave us a review, I'm glad to read that you enjoyed your stay with us! We look forward to welcoming you back again soon for another enjoyable experience. Kind Regards Lewis Clarke Guest Relations Manager

Awful

Customer review rating 3.7/5

Annie Couples - 07/05/2019 AccorHotels certified review

Noisy room, tea and coffee facilities not replenished for our arrival, gross dirty room service from previous guests left outside our room for an entire day, arguing staff outside room, fire alarms going off in the middle of the night. Awful. We barely slept and haven't even received a reply after I complained. Frankly the worst hotel I've ever stayed in and I want my money back.

Dear Mrs B., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have since been in contact via email and hope to resolve this with you. It is my hope that we can redeem ourselves from this unfortunate experience and welcome you back for a much more enjoyable visit. Sincerely, Lewis Clarke Guest Relations Manager

Mr

Customer review rating 3.7/5

Jim M. Couples - 07/05/2019 AccorHotels certified review

Strange bedroom interiors .. painted wood fridge?

Nice room but noisy

Customer review rating 3.7/5

Gemma Friends - 07/05/2019 AccorHotels certified review

The disco was incredibly loud with very loud base. Don’t mind some noise but on level 2 and we were bouncing off our beds from the base noise. Otherwise great room and great check in staff on arrival

Dear Gemma, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The Grand Hotel holds a variety of functions throughout the year, some of which do continue into the late evening. I will forward your comments onto the hotel's Management Team to follow up. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Lovely Hotel brilliant staff very comfortable room

Customer review rating 3.7/5

Christopher D. Couples - 07/05/2019 AccorHotels certified review

First time staying at this hotel was given an upgrade on arrival very courteous staff there were no robes in the room when we arrived by the young lady resolved this problem straight away the room was clean and the bed extremely comfortable only marred by a guest in another room who decided to smoke which set the hotel fire alarms off at 00.14 in the morning but was able to go back to sleep fairly easily. When we checked out in the morning we were dealt with by the duty manager who apologised profusely for the disturbance and gave us free parking for our inconvenience a nice touch I felt . My partner and I would have no hesitation in booking a room in the same hotel again if we going to be in Bristol in the near future. Great stay Great staff Comfortable room what more could you ask for.

Dear Christopher, Thank you for leaving such a great review! I'm glad to read that you enjoyed our facilities during your visit and our team were helpful towards your needs. I look forward to welcoming you back again soon for another enjoyable experience. Kind Regards Lewis Clarke Guest Relations Manager

Upgraded to a suite!

Customer review rating 3.7/5

Miss F. Business - 07/05/2019 AccorHotels certified review

I found the hotel clean and very comfortable. All of the staff were friendly and on check in I was upgraded to a suite, which was a nice surprise! The bed was huge and extremely comfortable. I was attending a conference in the ballroom, where the lunch provided was delicious! The chocolate cookies for elevenses were immense!!!!

Great stay

Customer review rating 3.7/5

Laura W. Families - 07/05/2019 AccorHotels certified review

Me and my daughter had a great stay there were only a couple of issues but nothing too major . Our room when we checked In looked clean but had a half empty bottle of water and empty packet of nuts in the side and all the shower gel and shampoo in the bathroom had been opened and used just leaving empty packets . ( it looked more like another meme we of staff had used the room for a break rather than it not being cleaned as the sheets were obviously fresh and the bathroom spotless )We also had a small problem with staff thinking we only booked one night when we had booked 2 and our room key being deactivated because of this and someone coming to the room to ask if we were checking out yet . Other than that the hotel is lovely . The room was great and very comfortable and The breakfast was great .

Dear Laura, Thank you for taking the time to leave us a review, I'm disappointed to read that your room was to not expectation and our team were not able to serve you better. I have forwarded your comments to the hotel's Management Team to investigate and follow up as necessary to ensure future prevention of unfortunate experiences like these. I hope that you'll give us the chance to welcome you back again soon for a much more enjoyable visit, if you have any dates in mind do get in contact with us on HA… Kind Regards, Lewis Clarke Guest Relations Manager

Good

Customer review rating 3.7/5

Jenny Friends - 07/05/2019 AccorHotels certified review

Lovely rooms and facilities. However the reception desk were rather slow to accommodate our requests.

Dear Jennifer, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It's disappointing to read that our Front Desk team were unable to fulfill your requests as quickly as you'd hoped. I have passed on your comments to the Front Desk Manager to follow up, to ensure that they are better prepared for the future. Please accept my apologies if this caused any inconvenience to you during your visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant if not more so than the previous one. Sincerely, Lewis Clarke Guest Relations Manager
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