Hotel - Mercure Bristol Grand Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol Grand Hotel

3.5/5 656 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

  • 186 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 3 connecting rooms
  • Extra bed in room for adult
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating 4,781 reviews

Our guest reviews for Mercure Bristol Grand Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 656 reviews
Jonathan Business - 06/12/2018 AccorHotels certified review
« OK Hotel »

My room was small ; couldn't easily sit anywhere except on the bed. But the room (and bed) was clean and comfortable.

Douglas Families - 05/12/2018 AccorHotels certified review
« Ok »

Looks better on the website pictures .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Douglas, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Stephen K. Families - 04/12/2018 AccorHotels certified review
« Christmas fun in Bristol »

When we got the correct room our stay become good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you have a great Christmas! Sincerely, Lewis Clarke Guest Relations Manager

Marriya B. Solo - 04/12/2018 AccorHotels certified review
« Had a great stay here and would stay again »

Had a fab stay,,,staff were lovely and the room and service was great too,,,would certainly recommend to anyone,,,,,keep up the superb work

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marriya, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Sincerely, Lewis Clarke Guest Relations Manager

Shaun T. Solo - 04/12/2018 AccorHotels certified review
« Cold room, expensive call for directions »

Everything pleasant apart from the room air conditioner was inefficient in warning the room. Finding the hotel was difficult with sat navigating so called the hotel. The 08 prefix from mobile phones calling for directions from hotel staff is a very expensive call! Change the number to number to think of the customer!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaun T., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Andrew S. Couples - 04/12/2018 AccorHotels certified review
« Great hotel in the centre of Bristol. Loved it! »

Great experience, good rooms, comfy bed, nice bar and a superb breakfast. Oh, and well priced. Couldn't recommend highly enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

N. Business - 04/12/2018 AccorHotels certified review
« I felt the customer service was lacking and the standard and quality of the room, especially the bathroom, and the breakfast was disappointing »

I stayed at this hotel because I have an Accor membership and thought the Accor hotels were generally up to a very high standard. I was on a business trip and I was extremely tired and a little under the weather. The staff were nice but seemed disjointed and amateur. My shower was blocked when I arrived and flooded my room, when I complained the staff suggested I have 'shorter showers' and apologised that they were unable to fix the shower at the weekend. As a result the shower flooded the bathroom every time I had a shower and even made the carpet in the room continuously damp. the breakfast had very few healthy options and the food was often not entirely fresh. The other guests were loud, drunk and obnoxious, there was a fight between 2 guests outside my room at 2am which woke me up. The next morning I complained and the staff said 'they were just drunk', which was neither an excuse nor helpful. For a business hotel I found the hotel to be unsuitable and not up to the standard I expected, I was unable to get a good night's sleep due to noise and the service was very disappointing. I would not stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mellersh N., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on HA… if you wish to discuss this matter in further details. Sincerely, Lewis Clarke Guest Relations Manager

Sian Friends - 03/12/2018 AccorHotels certified review
« Perfectly placed »

Excellent hotel at a reasonable cost in our favourite area of Bristol. Funky decor, nice cool and comfortable rooms, good breakfast, pleasant staff. Only criticism - the towels, way, way too small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sian, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Disco E. Couples - 03/12/2018 AccorHotels certified review
« fab stay at the Mercure Bristol »

..perfect location, warm friendly welcome from Andre?, fantastic room!, lovely decor and details in room, loved the lighting, design, the pictures, gym facilities and pool looked awesome-will bring our gym/swim stuff next time, comfi bed, great big telly on a swivel arm, decent channels unlike sometimes when you stay in hotels, two hotel staff knocked on our door shortly after our stay and asked if we had everything we needed-nice touch from a big chain brand. All in all. 10/10. Will gladly stay again at this hotel and will consider the chain when we visit other locations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Disco E., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Clare Friends - 03/12/2018 AccorHotels certified review
« Adequate »

Standard rooms are small and for 2 nights we struggled to get any heat into the room. We thought it was our user error with the controls. Told reception about it and was advised that some rooms have a problem with the heating but said we could move rooms for the last 12 hours of our stay! Breakfast was expensive if purchased on the day £15.50 We were not advised that the cost rose by £5.50 if we didn’t pre book, however the reception staff did not charge us due to the mix up. Staff were helpful and friendly. Reception looked lovely all ate for Christmas.

Karen W. Business - 02/12/2018 AccorHotels certified review
« Had to move room after first night, noise loud outside no hot water in showers »

No hair dryer, no hot water and loud air con units outside the room. Moved room after the first night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Phil R. Couples - 01/12/2018 AccorHotels certified review
« A great spot for a city break »

Staff were friendly and helpful, the room was clean and very comfortable, the location was ideal to explore Bristol city centre and the price was great - barely more than Premiere Inn for a much higher standard of hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phil, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another great stay with us! Sincerely, Lewis Clarke Guest Relations Manager Mercure Bristol Grand Hotel

David K. Couples - 30/11/2018 AccorHotels certified review
« Could have been better »

We stayed three nights. On the first morning our bed was made and the towels changed but we had to go to reception for more coffee and milk. On the second morning while we were out, the room was not made up at all despite the "please make up my room" tag on the door. We went to reception again to complain and for more milk. The breakfasts had plenty of choice but the toasters were not all working properly one piece of toast was toasted on one side only. On our last morning we came down to breakfast at 9.30am and there were no eggs, which were usually hard anyway and the staff were clearing everything away. On checking out, our parking charge was waived which we appreciated but it didn't change our opinion of our overall stay, which wasn't good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Paul Solo - 30/11/2018 AccorHotels certified review
« Well placed hotel central to local amenities and tastefully decorated »

I had a great experience from checking in through to checking out.

Stephen G. Solo - 29/11/2018 AccorHotels certified review
« Nice hotel but the breakfast was cold »

The hotel was nice and clean and in a good location to access the city but on the first morning the breakfast was stone cold so I didn't bother with breakfast anymore choosing instead to use the various bars and street food instead.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments will be forwarded onto our Food & Beverage Manager to further follow up. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Gaynor Couples - 29/11/2018 AccorHotels certified review
« Very nice »

Nice central location, near both the theatre and shops.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gaynor H., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Derek R. Families - 29/11/2018 AccorHotels certified review
« Good as expected but some shortcomings »

Have stayed there many times in last 4 years..Excellent suite & service good as expected, but breakfast offer has declined badly & now poor value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. I'm glad to read that you had another enjoyable stay here with us, it's disappointing to see your comments regarding our breakfast. I will forward these comments on our Food & Beverage Manager to follow-up to better improve our services. I hope to welcoming you back for another enjoyable stay and a much more enjoyable breakfast. Sincerely, Lewis Clarke Guest Relations Manager

Solo travel - 27/11/2018 TripAdvisor review
« night stay in November 2018 »

This is what I expected with a Mecure hotel. I did have a couple of issues. Firstly, I had an evening meal in the restaurant. Unfortunatley, the service was a slow but the food, for what I paid for, is pricey. It doesn't matter if it is in a middle of a city, food needs to be produced to reflect the price, I think that failed there. But, on the flipside, I had breakfast and it was very good. The other issue is that I am a Gold member for Accor Hotels. One of things to honour this level of membership is to have a gift on arrival and the other was to have an automatic upgrade. I never had that gift and, when talking to reception, was surprised that I wasn't considered an automatic upgrade even though, it seems, there was availability a couple of days before. But, saying this, overall the place wasn't bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chalky64, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Lewis Clarke Guest Relations Manager

Teresa S. Business - 26/11/2018 AccorHotels certified review
« Cold staff at reception appeared not to be part of the hotel. »

The rooms were extremely cold. The staff at reception did not communicate with conference staff effectively or the restaurant therefore spent time running around all three to get an answer. Christmas decorations put up in rooms which we had booked for the day without any consideration for our delegates safety or experience and enjoyment. Would be nice to be asked in future!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucien, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will forward your comments onto our Management Team for investigation and follow-up to ensure prevention of future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Carol G. Business - 26/11/2018 AccorHotels certified review
« outstanding »

From arrival at the front desk all the way through was an absolute pleasure. The front desk staff were extremely professional and accommodating making the stay very pleasant. I attended a conference and the organisation and food was of the best I have experienced

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

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