Hotel - Mercure Bristol Grand Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol Grand Hotel

3.5/5 615 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

  • 186 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 3 connecting rooms
  • Extra bed in room for adult
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating 4,628 reviews

Our guest reviews for Mercure Bristol Grand Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 615 reviews
Gary Business - 15/10/2018 AccorHotels certified review
« Relaxing »

Very enjoyable & relaxing - I'd suggest some improvements to the breakfast though, it's much nicer if you have the option to request freshly cooked items rather than the buffet, especially fired eggs as they go hard & rubbery when kept warm. It's also nice to have normal marmalade an granary bread for toasting as the Marmalade provided was very sweet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary B., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. I will pass your comments onto our Food & Beverage Manager to look into, I hope that everything else was to your satisfaction. Thank you for your kind feedback, and we hope to see you again soon for another relaxing stay with us. Sincerely, Lewis Clarke Guest Relations Manager

Christian S. Couples - 14/10/2018 AccorHotels certified review
« Ok »

In the first room we were given, the toilet smelt of sewage, we asked to move several times, eventually we were. In our new room the tv continually broke up ... it was ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian S., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

S H. Friends - 14/10/2018 AccorHotels certified review
« Lovley friendly hotel, great location »

Great hotel, particularly the staff who were so helpful with everything we needed. Great location for Central Bristol and only 15 minute walk from the station. Great bar and restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie H., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Anonymous Couples - 14/10/2018 AccorHotels certified review
« It was all good. »

All very good. Our room of sleek and modern and the restaurant/bar was pleasant. Reception staff were a bit frosty and non-plused when we told them we were in Bristol to gef married, but you can't have everything...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hannah H., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will investigate into this with our Front Office Manager for re-training where necessary. I do however hope you had an absolutely wonderful wedding day and if you are thinking of visiting Bristol again please do get in touch with my details below and I'll make sure it'll be a much more pleasant and memorable stay. Kind Regards Lewis Clarke Guest Relations Manager HA…

Helen S. Families - 14/10/2018 AccorHotels certified review
« Lovely room lovely hotel wasn't expecting a boxing match ! »

The hotel staff were friendly but my mum had an emergency in the middle of the night and couldn't get any answer from reception in the night. We had a good stay in a lovely room. The breakfast was of excellent quality. There wasn't an appropriate seat for my step dad who has Parkinson's and so needs a stick. There were only booths offered which are difficult to get in and out of if disabled. There was a boxing match in the hotel that night which was noisy and very unexpected. The drinks at the bar were very expensive.

Anonymous Business - 12/10/2018 AccorHotels certified review
« A pleasant stay which ideally support my attendance at business meetings during the period. »

A very pleasant stay which was made all the better by pleasant and efficient staff. Breakfast on the Monday morning was available promptly at 06:30 which allowed me to have breakfast and still have time to travel and make my first appointment of the day in good time. The Reception staff at 06:00 on departure were very courteous, arranging for my taxi and forwarding my invoice through via e-mail. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gilbert P., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Amanda M. Couples - 10/10/2018 AccorHotels certified review
« Lovely staff and great service »

Lovely breakfast and room was really clean and smart

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda m., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Jt Couples - 09/10/2018 AccorHotels certified review
« Good hotel »

Hotel gave my wife and I a free room upgrade and a complimentary bottle of wine as it was my wife's birthday. The room was large and well finished. Nice shower room with excellent fittings but no bath, which for the size of the room was a bit unusual (I like a soak). Nespresso machine in room was good. TV had very poor reception on all channels - not sure why (Rm 221). Bed and pillows were firm - a bit too firm for my liking but I guess it's difficult to get this right to sit all tastes. Having two or three types of pillow would help satisfy more people here I think. Breakfast was good. Overall a nice stay and the complimentary room upgrade and wine were well received and a nice touch - thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph T., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will take on-board your comments in regards to the pillows, as I believe it's a good idea. Hopefully when you visit again the option will be available! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I also hope your wife enjoyed her birthday! Sincerely, Lewis Clarke Guest Relations Manager

Kirsty K. Friends - 09/10/2018 AccorHotels certified review
« Brilliant »

Friendly staff, brilliant rooms. Comfortable and affordable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirsty k., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Gitty A. Business - 08/10/2018 AccorHotels certified review
« Excellent customer service. Staff were very helpful and polite »

A pleasant stay, nice leisure facilities, good breakfast and clean rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gitty, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Natalie Couples - 08/10/2018 AccorHotels certified review
« Excellent »

Fantastic hotel, very helpful staff and good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie T., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Lucy K. Couples - 07/10/2018 AccorHotels certified review
« Staff rude but hotel were very nice and upgraded our room »

Arrived after checking in online, gentleman who checked us is was more than rude. Later when we ordered a taxi from the front desk this also seemed like a lot of work to ask for. Hotel did upgrade our room and give us a bottle of prosecco thought for our anniversary which was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucy K., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Judy P. Couples - 07/10/2018 AccorHotels certified review
« Pleasant, nice staff, room ok fridge missing, no tissues, breakfast could be hotter, very central for visiting the city, own car park a bonus. »

Very nice staff, bar could be stocked better, leisure facilities across road not mentioned in hotel advertising breakfast could be hotter, but very good variety, fridge missing in my room had to ask for bottled water, but delivered to my room straight away, no problem, very central to the city, and own car park a bonus. Staff not very good telling you the price of any thing, ie car park charge, prices at the bar, and no receipts for anything, not even on check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judy P., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. We are delighted to read that you enjoyed your stay at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will however feed your comments on the relevant department managers for further follow up for possible improvement. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Lewis Clarke Guest Relations Manager

Simon H. Business - 05/10/2018 AccorHotels certified review
« what a smell »

It is a lovely building and the staff are very good. But my room had a weird smell to it after I turn on the heating/air conditioning unit. I would suggest it hasn’t been cleaned for some time. I also found the pillows very hard and uncomfortable which lead to a bad nights sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon H., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our Maintenance team will be in the room today to investigate and hopefully resolve the issues you experienced. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Wls Families - 04/10/2018 AccorHotels certified review
« Good »

Pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Weng Lung S., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Simon Couples - 04/10/2018 AccorHotels certified review
« A Conveniently Located & Pleasant Hotel »

Stayed Saturday and Sunday nights on a double room bed & breakfast basis. The room was on the 1st (technically 2nd) floor at the front of the hotel, but more on that later. The room was a good size, with pleasant furniture, a super king size bed and a very good en suite. Everything has been refurbished within the last few months and it showed (bed, furniture & fittings, room decoration, carpets, bathroom tiling and sanitary wear). There was also air con, a safe and wide screen TV in the room. the bed was comfortable, if a little firm, but that was probably due to the newness. One confusing thing was parking, because the Mercure/Accor website I looked at only mentioned parking was nearby and you had to pay. In fact the car park is immediately next door and owned by the hotel. They charge £10.50 per night, which includes parking for most of the next day until 18:00. Breakfast was chargeable, but excellent. A very well stocked self-serve buffet of both cooked English and continental fare. Waiting & bar staff polite and efficient. Reception staff very helpful and knowledgeable, so well done there. Bristol is a vibrant, lively university city and with that comes noise, especially at the weekend. Our room did not have sealed unit or secondary double glazing, so the noise from the albeit not very busy street did keep waking us up until around 2:30am.

Anne M. Couples - 03/10/2018 AccorHotels certified review
« Not very satisfied »

Firstly room wasn’t ready, were told that they would upgrade the room ? My husband is disabled only one lift working which was always occupied by staff and their trolleys, so had to walk down stairs which my husband found extremely difficult Television wasn’t working, bed uncomfortable I didn’t get a good nights sleep continually waking up tossing and turning, not enough lighting on floors when walking to room

Anonymous Families - 02/10/2018 AccorHotels certified review
« pleasant staff and v nice room, but no sleep due to music noise. »

The staff were very friendly and the hotel was very pleasant and comfortable - clearly a very nice renovation - but unfortunately the only complaint was the terrible noise coming from the party taking place. We only booked the hotel on the phone on the day of our stay and yet nobody mentioned the parties and disruption (despite a sign being on the check-in desk when we arrived). Had we known we'd have stayed elsewhere as we have a 2 year old and my wife is pregnant the noise was particularly problematic. i did ask for a quiet room when i saw the sign on check in and was assured we'd been given one but the music was very loud. I complained but had no meaningful redress. I am a gold member and expected better. i was told the manager would follow up but nothing yet. To be clear, i appreciate there are noisy events in hotels but why did nobody tell me when i called up only a few hours before to book?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert B., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on HA… if you wish to discuss this matter in further details. Sincerely, Lewis Clarke Guest Relations Manager

Kate Solo - 02/10/2018 AccorHotels certified review
« Quick last minute booking that had what you need for a city break »

Easy check -in, nice clean room, comfortable bed. Nice bar. Food average in the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate P., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Liam C. Business - 01/10/2018 AccorHotels certified review
« Satisfactory »

Very pleasant. Only negative points are: receptionists were of no help; 12pm check out is not ideal, especially when you're attending a seminar downstairs.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Liam, Thank you for leaving feedback in regards to your recent stay. To assist in follow up for improvement, would you mind giving more details into how reception could have been more attentive? In regards to our check out time, it is midday as standard in order for our housekeeping team to get the rooms prepared for our arrivals. We do have luggage storage available for guests who are attending conferences the next day. Please don't hesitate to contact me on HA… and I'll be happy to help. Kind Regards Lewis Clarke Guest Relations Manager

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