Hotel - Mercure Bristol Grand Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol Grand Hotel

3.5/5 538 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

  • 186 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 3 connecting rooms
  • Extra bed in room for adult
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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3.6/5 AccorHotels Rating 4,320 reviews

Our guest reviews for Mercure Bristol Grand Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 538 reviews
- Solo - 12/07/2018 AccorHotels certified review
« Fine? »

It was okay. I felt that at times parts of the hotel seemed understaffed and some of the staff were inexperienced. When I got to my room in the afternoon/early evening (about 5.30pm?), I could clearly hear people chatting in the room next door (they were all celebrating a birthday). I rang Reception as I was concerned it was going to be noisy at night and I wanted a good night's sleep but couldn't get through even though the phone rang and rang. I tried a couple of times. I then tried a different button on the phone and eventually got through. They said "You're in a standard room it should be fine". When I went back downstairs later I asked for ear plugs, which they had and supplied, and in the event it was okay at night. But I wasn't particularly impressed with the general approach, or the fact that I hadn't been able to get through to Reception. The card with hotel contact information was crumpled and as far as I can recall it didn't say what number you should dial for Reception. In the evening at about 10.30pm my friend and I had coffees in the hotel bar. It took a while to be served. Everything was just a bit slow and not very slick, and the level of service was mediocre. The hotel is probably fine if you are looking for a reasonably smart hotel for a party or hen do in Bristol, but it wasn't for me. It was difficult trying to get into the spa/pool area as the buzzer wasn't answered initially.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vicky M., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your comments have been noted and will be relayed to the relevant team members. Investigation to be conducted if necessary, it is disappointing to learn that we didn't meet your expectations for a quick action resolving your concerns, in view of you comment of the noise, the telephone calls and the service at the bar, inform you that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, the management team

Great S. Business - 11/07/2018 AccorHotels certified review
« Great s. »

Great s.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raluca A., We very much appreciate your comments regarding your s. at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edwin Henrry Ramos Ruth

Family - 11/07/2018 TripAdvisor review
« Grand hotel »

Not so grand really Something fell under the bed which is where we found the previous guests rubbish Hotel is badly in need of a clean Staff were friendly Breakfast wasn't cooked properly, half done sausages aren't very appealing I'd like to say it was a good stay but it felt like a downmarket travelodge at twice the price

Friends getaway - 11/07/2018 TripAdvisor review
« Nice and central »

Friendly staff, nice and big pool, very central with a cosy bar. The bathroom is a bit old at least in my unrenovated room, but wasn’t a big thing. Enjoyed my stay there a lot and might come back if around.

Nigel T. Couples - 10/07/2018 AccorHotels certified review
« Good location »

Good location, pleasant staff Place is not clean though, that's not being "Four in a bed" fussy, it is uncared for, something fell under the bed amongst a selection of other guests rubbish Breakfast has a fair selection but bacon and sausage weren't cooked, and bread seemed stale As nice as the staff are, it's like paying twice the price of travelodge for half the standard

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nigel T., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that your comments have been noted and will be relayed to the relevant team members and the Housekeeping manger together with the head chef. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, the management team

Thiha Friends - 10/07/2018 AccorHotels certified review
« Lovely hotel »

Short stay. It was lovely decor. Nice restaurant and locate in city centre

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thiha S., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

A K. Couples - 10/07/2018 AccorHotels certified review
« Mrs »

Easy checkin and our room clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison K., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

A M. Couples - 09/07/2018 AccorHotels certified review
« mr a m. »

poor size room bed should not be sold as a double

Our hotel has responded to the review
Our hotel has responded to the review

Dear andrew m., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, the management team

Peter Business - 09/07/2018 AccorHotels certified review
« Nice »

The hotel was nice. Great to have a fridge in the room but would have been nice to get some water or milk for teacoffee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Petermr S., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

Tom F. Friends - 09/07/2018 AccorHotels certified review
« Very good »

Very convent for our trip. Hotel was clean and staff were brilliant. Health club was good for the size of the hotel. Overall I’d happily recommend this hotel and look forward to staying there again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas F., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

Anonymous Business - 09/07/2018 AccorHotels certified review

Friendly staff. Clean. Good accommodation in easy reach of everywhere I needed to go.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jules D., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

Anonymous Friends - 08/07/2018 AccorHotels certified review
« Location was brilliant, room service was only okay »

Reception staff were very helpful and the ambience of the hotel was great as was the location. Our room was not cleaned until we asked for it to be done, which was unexpected and disconcerting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Millie T., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding your comments about the room cleanliness they will be related to the housekeeping manager for investigation. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

Mr D. Families - 07/07/2018 AccorHotels certified review
« Mr D. »

Reception booking in was fine, booking out was a little delayed and confused as the employee experienced difficulty confirming our account. Room was satisfactory and clean and well serviced. Breakfast was great value and varied choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith D., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

Neil S. Business - 07/07/2018 AccorHotels certified review
« They do not care »

Poor. The menu Food is very bad. The Breakfast is nice. We had problems with the room. Still wating to here from a manager Neil S.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil S., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on ha… if you wish to discuss this matter in further details. Sincerely, the management team

Couples - 06/07/2018 TripAdvisor review
« A good explore. »

Good place to stay to see the sights and browse the bookshops. Very central and close to the bus station. Staff very helpful, especially with unexpected upgrade. Third overnight stay in the last 6 months and will return soon.

Tania S. Couples - 05/07/2018 AccorHotels certified review
« Comfortable bed, good nights sleep. »

On arrival bags of rubbish in hallway by our room spilling over and spread over floor, was still there hours later therefore first impression was that hotel was dirty. There was trouble with the air conditioning at a time when weather was extremely hot! (basically, it wasn’t working) Bed was large and comfortable we did have a good nights sleep. Breakfast was average. Was greeted by friendly, helpful member of staff but on leaving staff member was busy on her mobile phone and did not immediately acknowledge me. Not entirely impressed but not entirely put off either.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tania S., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would like to mention that your comments have been noted and will be relayed to the relevant team members. Investigation to be conducted if necessary. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, the management team

Phil H. Couples - 04/07/2018 AccorHotels certified review
« Not what you'd expect »

Hot Dusty Slow and expensive service £5 to bring I've to the room... Really?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phillip H., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry to learn that your experience did not meet your expectations; At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am afraid the room service charge is a standard charge with a great option of service taken to your room at any time into the time frame available for breakfast. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, the management team

Shaun Couples - 03/07/2018 AccorHotels certified review
« Interrupted and disturbed sleep due to noise. »

Booking, check-in, room standard and facilities all satisfactory. However, noise within the hotel between the hours of 02:30 to 03:30 was completely unacceptable. Loud guests returning to rooms spending long durations talking in corridors and, most disruptive, extremely loud room door closures. Very thin walls between rooms meant we could very clearly hear conversations in adjacent rooms. I noted that another guest complained at check-out and was provided with their parking complimentary. Despite having the same complaint, no such concession was afforded to me - disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaun S., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In view of your comments regarding the noise from other guests during your stay, I am very sorry that this caused disruption to your stay. Please note we do offer a 24-hour reception service where you can speak to a staff member or duty manager. If we had received your comments at the time we would have endeavored to resolve the issues immediately to ensure your stay was grand. As a gesture of good will, we will be happy to offer you a free car parking for one night on your next visit to our hotel, please keep this email for the future booking. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, the management team

Leanne C. Friends - 03/07/2018 AccorHotels certified review
« Fantastic »

Staff so accommodating and rooms were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leanne C., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

S M. Business - 02/07/2018 AccorHotels certified review
« Well located, pleasant reception and communal areas, room was small but smart »

I was there for a business function held on site. I enjoyed the bulk catering and also the breakfast which I took early. A central location with Castle Park nearby and various older buildings. The room was small but pleasantly decorated - the only thing was that I couldn't find a mirror I could see whilst using my hairdryer!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shevonne M., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the management team

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