Hotel - Mercure Bristol Grand Hotel (Newly Refurbished)
Mercure Hotel Mercure Hotel

Mercure Bristol Grand Hotel (Newly Refurbished)

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3.5/5 408 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

  • 186 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating Based on 3,833 reviews

Our guest reviews for Mercure Bristol Grand Hotel (Newly Refurbished)

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 408 reviews
TripAdvisor review
Marc M Family - 21/02/2018
« Great location, lovely room »

Well located in the heart of the city. Recently renovated room - lovely, clean well proportioned. Bed was very comfortable, ensuite was a delight. TV was correct proportion. Considering this is a city hotel, the noise was low level. Parking is in an adjacent multi-storey.

AccorHotels certified review
Elizabeth Y. Families - 18/02/2018
« Great location »

Only stayed for one night. Bit slow on the check-in side, however very friendly staff and a lovely modern/fresh reception area. We had a family room which apparently had been refurbished, and so was modern/clean and roomy. Dark green paint probably very en-trend at moment but the room felt a bit gloomy/dark after a while.. Lots of lights needed! Bathroom nice but shame about bits of green paint on the tiles!!

AccorHotels certified review
K R. Families - 18/02/2018
« Ok but needs improvement in a number of areas »

Room was clean and comfortable. Breakfast was average. Good selection but kept running out. Swimming pool looked small but couldn’t use it with my 12 year old daughter due to restrictions on time. Reception staff need training on customer service. They had made a mistake internally with our booking rate and insisted we pay more on check out (we had already paid a pre paid rate in advance). This was only sorted after continually explaining the situation to the reception staff and then seeing the reservation manager. This wasted time when we didn’t have long in Bristol. We had also paid for parking in the adjacent car park and when we tried to leave the car park the ticket didn’t work. I had to leave the car by the exit and go back in to the hotel for them to sort it out. Luckily I had my receipt for payment.

AccorHotels certified review
Joe H. Couples - 18/02/2018
« Perfect »

Great customer service - staff were very accommodating letting us leave bags at the hotel before our checkin time and they also switched the complimentary red wine to white wine. The room was clean and modern with everything that we needed. Breakfast was great

AccorHotels certified review
Andrea &. M. Couples - 18/02/2018
« Lovely hotel, Great location, perfect for city escape »

Great hotel, excellent location, lovely breakfast, parking a leisure facilities are a bonus

AccorHotels certified review
Tracey H. Friends - 17/02/2018
« Mrs Tracey H. »

Very relaxing Great meal in Keepers

AccorHotels certified review
Bridget R. Business - 17/02/2018
« An attic type room with dodgy lighting, noisy air conditioning and rusty tap fittings.... »

The staff are always welcoming and helpful. The room was small and on the 4th (top) floor. It was clean. Something to do with the motion response lighting outside the room, however, meant that the TV switched itself off fairly regularly. The tap fittings in the bathroom were rusty. The shower curtain was grubby at the bottom. The cleaning mid stay was a bit cursory (used mug left unwashed, bed a bit of a rush job). The air conditioning unit was noisy and the sound proofing is not good. The breakfast was pleasant although not ready early enough. I was disappointed with the whole thing this time, which is unusual.

AccorHotels certified review
Miss D. W. Couples - 17/02/2018
« Miss Debbie w. »

Not happy at all and have e mailed the hotel twice and still have no reply. I'm a member of your hotel group and this is unacceptable.

AccorHotels certified review
Amy12345 Friends - 17/02/2018
« Great stay with friends visiting the Theatre »

Super location, within walking distance of theatre, shops etc Breakfast was lovely, restaurant area clean. Hotel itself was great all round, health club looking a bit grubby

AccorHotels certified review
A.b. Families - 17/02/2018
« overnight stay »

Lovely hotel and Comfortable quiet room I wasn't expecting a charge of £10.50 for overnight parking and I felt the breakfast was overpriced with vegetable curry as an option but no fruit or yogurt and the danish pastries were inedible. Overall a lovely hotel let down by a very poor breakfast.

AccorHotels certified review
Mr A. Couples - 17/02/2018
« Alergic to washing powder on sheets »

The hotel was great, the staff were great and we were also upgraded as it was my wife's birthday. Unfortunately once going to bed my wife was up most of the night, as she was allergic to the bedsheets that we found out had been washed in a special non bleached eco friendly formula. We went to bed about 11 o'clock and she eventually woke me up at 2am as she didn't know what to do with herself. She eventually got sleep on the floor at about 4am in her coat! Apart from this the Hotel was great but it did ruin our stay and the next day wasn't great. Regards Mr A.

AccorHotels certified review
Erika L. Business - 16/02/2018
« It was freezing in allmeetingrooms, in the room, in the bathroom and the coridors »

we went their for a conference, Overall the offer on Food was not really great. not big joice on fresh fruits, salats, vegetables, ... additional it was freezing everywhere. and the water is the shower but not getting hot to warm up. The pots for hot water in was showing a sticker "do not use after Jan 2018" - we were there in February! positive to be mentioned: Quality of the bed.

AccorHotels certified review
Union R. Business - 16/02/2018
« Cold room but delicious food at restaurant »

Cold room and staff on front desk too harassed to care about getting it right. Broadband failed so not able to book people in or out, and customers complaining about both not being able to get into rooms, or out of them or use Wifi...not good when we rely so heavily on it. I use hotels quite regularly and knew that the air con system was broken as can operate the programmer efficiently. Evening meal and Breakfast outstanding thankfully as food important to start and finish days when at meetings and away from home.

AccorHotels certified review
Nicola B. Business - 16/02/2018
« Good »

Good - Issue with TV (line through the middle of it) & plug sockets not being near the mirror to do my hair.

AccorHotels certified review
Gary O. Families - 16/02/2018
« Good location. »

I should not book anywhere with "contemporary" decoration. Reminds me of Steptoe and Son.

AccorHotels certified review
Amanda Solo - 15/02/2018
« lovely room, lovely front of house - tho cleaning and maintenance issues in some areas need attention. »

I was upgraded thank you, to a v spacious room. V nice! Lovely and helpful front of house girls. I chose here because I wanted to use the spa. It wasn't available in the evening (due to a boiler problem) So I just went in the morning but there were issues of hygiene, I had to ask the sauna to be cleaned. I suppose thats because it has a non-resident membership also and it's maybe due to their behaviour beforehand. The sinks in the changing room tho had not been cleaned for some time! Back in the hotel, the bedrooms were v well presented and very comfortable

AccorHotels certified review
Charlie Business - 15/02/2018
« Box Room »

Arriving at my room to gain access to the wardrobe I had to move the bed, to watch the television I had to sit with my right buttock on the left edge of the bed, when I complained told the hotel was full and that I had been allocated a compact room, biggest understatement of the week.

AccorHotels certified review
Anonymous Business - 15/02/2018
« Poor »

Freezing cold room, heater not working. Moved to a new room. Lock on door didn’t work. No hair dryer in room, rang reception for over 10 mins and in the end walked down with wet hair as no one would answer. Not acceptable. Some one went in my room. I know this as the cleaner wrapped the hair dryer and placed in draw. I popped up at lunch and saw it in the draw. I came back at 6pm and it was thrown on my bed. I went to reception to complain and the response was appalling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naomi S., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with both Housekeeping and Front Office and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Bristol Grand Hotel Management

AccorHotels certified review
Sophie W. Couples - 15/02/2018
« Amazing restaurant, friendly staff but some communication issues »

The staff at The Grand are lovely and polite. The room was very spacious but a little dark, it made applying make up a challenge, a desk mirror and light would of been appreciated. The attached restaurant Keepers is amazing and definitely the highlight of the stay. The staff are welcoming and friendly and the food is amazing. There is a great range of food for breakfast all cooked to perfection. Could not speak more highly about the staff within Keepers The pool was a good size for a hotel pool and the addition of a sauna, steam room and jacuzzi was great. There were some communication issues between the pool and reception and housekeeping and reception but once these issues were raised they were quickly dealt with. We also noticed that dirty room service trays were sat outside of rooms for several hours before being collected. Along with dirty washing form housekeeping. I do feel this let the hotel down slightly

AccorHotels certified review
Steve Families - 15/02/2018
« Good location, rooms very small, Pool out of action »

The hotel was OK, good central location, unfortunately the pool wasn't open due to boiler problems. The car parking was good location, but very tight spaces. The rooms were also very small and a bit dates even though they've recently been refurbished. Overall I'd probably stay somewhere else next time.

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