Mercure Bristol Grand Hotel 4 stars

TripAdvisor rating 3.5/5 804 reviews
Mercure Bristol Grand Hotel
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Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • A dedicated pool and sauna with jazuzzi facilities

  • Central location, within walking-distance of main amenities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

We are excited to be undertaking some further refurbishment to our hotel between 11th March and 29th April 2019. We expect minimal disruption during this period and appreciate your patience and support whilst this is on-going.

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL
bristol
united kingdom

Tel: +4401179291645

Fax: (+)8713769142

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL INT At 12.39km / 7.7 miles

  • By train

    TEMPLE MEADS At 1.29km / 0.8 miles

GPS :51.455372, -2.593519

Our accommodations

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

Standard Double Room

  • Max. number of persons: x2
  • Area: From 0
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Compact Double Room

  • Max. number of persons: x2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Twin Room

  • Max. number of persons: x2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Double

  • Max. number of persons: x2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Room

  • Max. number of persons: x4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Suite

  • Max. number of persons: x4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

KEEPERS KITCHEN & BAR

Type of cuisine: International

Eat, drink and unwind, morning, noon and night at Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotel's roof.

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEEPERS

Photo non contractuelle / Strictly non binding

Chill-out and relax in Keepers bar, enjoy our comfortable seating and variety of working spaces. Our drinks menu features an extensive selection of wines, beers, cocktails, soft drinks, coffees and teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 632 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more
Mercure Bristol Grand Hotel Meeting Room

Our guest reviews for
Mercure Bristol Grand Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.7/5

5,334 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

804 reviews

A good hotel in a great location but in need of a little refurbishment

Customer review rating 3.7/5

David P. Business - 19/05/2019 AccorHotels certified review

Overall good

Dear David, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you may have already known, we were expecting the arrival of all of our Crime Fest delegates ready for the weekend. We anticipated that it would be a group arrival and we set up additional check-in desks in the lobby as well as porters for luggage. I understand that this may have looked chaotic and please accept my apologies that it was not to your expectation, I do believe however our team worked to the best of their abilities to ensure a smooth as possible process. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Great break in Bristol

Customer review rating 3.7/5

Joanne Business - 19/05/2019 AccorHotels certified review

We were attending the Crimefest conference and had booked for four nights. The hotel is fantastic, the staff were friendly and helpful and the rooms were brilliant. Having recently been refurbished, we found all areas to be of a high standard. The off-site gym is a bit dated but had a decent range of equipment. The breakfast was excellent with plenty of choice.

Dear Joanne, Thank you for your wonderful review, I'm very glad to read that you enjoyed our new look following refurbishment! It was a pleasure hosting Crime Fest and it's great to see our team were so helpful, I'll pass on your praises to them. We hope to welcome you back soon for the next Crime Fest! Kind Regards Lewis Clarke Guest Relations Manager

Pleasant

Customer review rating 3.7/5

Stan T. Business - 19/05/2019 AccorHotels certified review

Decent hotel. Layout a bit confusing.

Dear Stanley, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. I'm sorry that you found check-in to be disorganized, we anticipated a mass arrival for Crime Fest and additional stations were set up in order to make the process as smooth as possible. I hope on your return we can provide you a smoother service and more enjoyable experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

THE hotel is a little lumpy, with a lot of stairs without grab rails.

Customer review rating 3.7/5

Dick C. Business - 19/05/2019 AccorHotels certified review

The disabled room was terrific and comfy, but getting around the conference was difficult as a have a jiggered back. which is at least as much my problem as yours. oh yes and the bar does not stock a Pinot Noir, and seemed to have less than adequate supplies of other reds as well!

Dear Dick R.M. C., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Very pleasant and professional

Customer review rating 3.7/5

Gary P. Couples - 19/05/2019 AccorHotels certified review

Very enjoyable the staff were lovely

Dear Gary, Thank you for taking the time to leave us a review, it's wonderful to read that the hotel and our staff were able to accommodate you so well. I will forward your praises onto them, we hope to welcome you back again soon! Kind Regards Lewis Clarke Guest Relations Manager

Not good.

Customer review rating 3.7/5

Hilary Business - 18/05/2019 AccorHotels certified review

The room was so small you had to move the bed in order to open the cupboard doors. The TV someone had set to come on at 4am. There was a blood stain on the sheet which was not from me so either the sheet hadn’t been changed from the previous occupant or it was missed when the sheet was put on. Difficult to see how it could be missed as it was right in the middle. Although some staff were pleasant and helpful (reception) certainly in the bar/restaurant some weren’t.

Dear Hilary P., Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you highlight in your review and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael GENERAL MANAGER
Customer review rating 3.7/5

Anonymous Business - 18/05/2019 AccorHotels certified review

Your staff were all friendly, helpful, and efficient. Room clean, breakfast buffetexcellent. Problems primarily were the bathroom: the shower function was indecipherable and hard to use, and there was no "non slip" finish to the bathtub, makingit treacherous. The sink had separate hot and cold faucets, despite new. There were no hooks in the bathroom. The heated towel so close to toilet that you burn your knees. Bed was only moderately comfortable. Like the private temp control but it would roar occasionally.

Dear Bonnie, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The Grand hotel has recently gone under an extensive refurbishment, including the fourth floor as the last installment. Please rest assured that we are taking the appropriate measures to address the problems faced alongside the Maintenance Team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

No staff interaction at all

Customer review rating 3.7/5

Steve R. Business - 17/05/2019 AccorHotels certified review

No staff interaction at all we stay here when were in Bristol but this time we had a very matter of fact welcome and departure from your front of house

Dear Mr R., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on HA… if you wish to discuss this matter in further details. Sincerely, Lewis Clarke Guest Relations Manager

Satisfactory

Customer review rating 3.7/5

Richard Friends - 17/05/2019 AccorHotels certified review

Generally OK but in no way special. Room comfortable (twin shared with a friend), both of us attending 'Crimefest'. Limited space and only one chair! Could also hear noise / voices from adjacent room at times, also TV. I was surprised to be asked to pay in full when checking in, not usual in my experience. Booking a room in the first place was appalling; tried vie website and then by email using email address on the website but emails were not answered at all / very slowly. In the end had to involve the Crimefest organiser. Had I not been booking for the event and thus wanted to be in the venue hotel I would certainly have gone elsewhere. It is also disappointing that the email sent with the link to this survey addressed me by the name of my friend and not by my name. Whilst the room was shared I made the booking and indeed the survey email was sent to my email address; small things matter! I was not particularly impressed by the breakfast, with some items of the cooked breakfast not hot. The layout of the breakfast bar was poor, with no clear route through and guests frequently getting in each others way, even when not particularly busy. Tables were on occasion cleared too quickly; a guest at a neighbouring table left briefly to collect an item, leaving breakfast on the table, together with personal items to return to find the food had been removed; pretty ridiculous and frustrating for the guest, as I heard!

Dear Mr H., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on HA… if you wish to discuss this matter in further details. Sincerely, Lewis Clarke Guest Relations Manager

Will only stay again if it is a conference

Customer review rating 3.7/5

Susan C. Friends - 15/05/2019 AccorHotels certified review

The toilet was so close to the wall, you had to lift your arm up and reach across with the other to get toilet paper. The towel rail was over 6 foot high. If you could reach it water would run down your arms while you tried to dry your hands. No bath. Towels poor quality and far too small. Bedroom the spy hole was so high up, I would have had to stand on a stool to use it and I am average height for my age. The wardrobe hanging space was too short to properly hang my knee length dress. There were no draws or shelves to put my underwater and t-shirts. However the bed was comfortable.

Dear Susan, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will forward your comments onto the Design Team, who are always looking for ways in which we can improve comfort for our guests to follow up on. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Spoiled by very poor accessibility

Customer review rating 3.7/5

Mary P. Solo - 15/05/2019 AccorHotels certified review

Your accessible rooms are not accessible. Though my room was well appointed, the refurbishment is totally inappropriate for people with mobility issues. I raised this with reception on 5he day I arrived and though outwardly sympathetic, they basically said nothing could be done. It was only when I realised that the hotel was aware of this issue that I complained again, this time to the Customer Se4vices Manager, Lewis. He took my concerns seriously and acted, Improving my stay exponentially. I am happy with the way he dealt with my complaint, but overall the hotel badly needs to review its accessibility from the refurbished rooms to the goods lift which was my only access to the Duchess Suites and Ballroom.

Dear Mary, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Lewis has raised to me the issues of our accessible rooms and the design; as the new General Manager for the hotel this will most certainly be something I will be looking into in more detail. I am pleased that Lewis was able to improve your experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Enjoyable

Customer review rating 3.7/5

Pm Couples - 15/05/2019 AccorHotels certified review

Enjoyable stay.

Dear Pippa, Thanks for taking the time to leave us a review, I'm glad to read you enjoyed your visit! We hope to see you again soon for another enjoyable stay. Kind Regards, Lewis Clarke Guest Relations Manager

Good position, nice looking hotel, friendly staff, good bar area

Customer review rating 3.7/5

Anonymous Business - 15/05/2019 AccorHotels certified review

Had quite a few issues with room and noise, but Manager sorted very easily and politely.

Dear Karen, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'm glad to read however that our team were able to resolve your concerns with you and ensure you had a much more enjoyable experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you from the start in the near future. Sincerely, Lewis Clarke Guest Relations Manager

The loveliest team

TripAdvisor rating 3.5/5

Camper29005442215 Business - 15/05/2019 TripAdvisor review

I was in Bristol for a convention - hosted at this hotel. Staff were really great on what was a very busy weekend. I was able to check in early and everyone was very friendly and helpful. Room quite basic but everything needed in there. Well located for the centre of town and a cracking pancake place 2 doors down.

Dear Camper29005442215, Thank you for your kind words and your overall sentiment of your review. It was a pleasure to host CrimeFest for the very first time. I know our team tried exceptionally hard to ensure the event was a huge success. We look forward to hopefully hosting again in 2020! Kind regards, Michael General Manager

My stay could have been better.

Customer review rating 3.7/5

Anne C. Business - 14/05/2019 AccorHotels certified review

Changed rooms as the TV wasn't working. TV in next room worked intermittently. I phoned in advance about room etc as there was minimal info on your website. I specifically asked about coffee and was told you have "pods" which I took to mean a nespresso machine – wrongly! Given four complimentary drinks cards as compensation. Not actually what I wanted as I couldn't have an early coffee. Would have brought my own. Room "shabby". No info on what hotel offers. Receptionist in pool area monsyllabic. No drawers in room. Overpriced for what it offers. Staff were generally helpful. But I tried phoning reception and housekeeping and no one answered. Public toilets often not up to standard ie ran of of loo rolls and tissues.

Dear Anne, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Staff friendly and welcoming

Customer review rating 3.7/5

Anonymous Solo - 14/05/2019 AccorHotels certified review

Had a good weekend, liked my room, all clean but shower pressure was lower than I would have liked

Dear Nicola, Thank you for taking the time to leave us a review, I'm glad to read that the overall experience of your stay was enjoyable. I have requested that our maintenance look into the water pressure in the room you stayed and we'll ensure on your return you'll have a better shower. We hope to see you again soon! Sincerely, Lewis Clarke Guest Relations Manager

Really nice helpful staff

Customer review rating 3.7/5

Nicola Business - 14/05/2019 AccorHotels certified review

Nothing was too much trouble and staff were helpful and friendly despite being under obvious pressure

Hello Nicola, Thanks for your review, it's lovely to read that you found us and our team to be so helpful during your stay! We hope to welcome you back again soon for another enjoyable experience. Kind Regards, Lewis Clarke Guest Relations Manager
Customer review rating 3.7/5

Anonymous Friends - 14/05/2019 AccorHotels certified review

Pleasant room, though a bit dark - needed lots of lights on. Breakfast fine, but I didnt have the cooked elements.

Dear Josephine, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. I will forward your comments to the Design Team, to further follow up your concerns with the room lighting. The colour scheme reflects the Grand's Victorian heritage and this of which was the most popular color of that era. Thank you again for sharing your experience, and we hope your next visit will be as pleasant if not more so than the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Very good

Customer review rating 3.7/5

Lesley S. Friends - 14/05/2019 AccorHotels certified review

Room was fine. Beds comfortable although sheets didn't fit well. Why are the duvets tucked in? You have to pull them out to get into bed and then the sheets become untucked and you practically have to remake the bed yourself. Bathroom nicely fitted out but towel rails are so high that I had to get my friend to pass the towels to me.

Dear Lesley, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. I'm sorry to read that you had troubles with the linen in the room and the towel rail, I have forwarded your comments to the hotel's Management Team to look into and follow up. I hope that these concerns didn't come as too much of a hindrance to you during your stay. Thank you again for sharing your experience, we hope that you will give us the opportunity to welcome you back for a much more enjoyable stay. Sincerely, Lewis Clarke Guest Relations Manager

Mr Keith P.

Customer review rating 3.7/5

K. P. Couples - 14/05/2019 AccorHotels certified review

Minor improvements could make a stay very satisfying. The absence of newspapers, the economy toilet paper and the fact that no biscuits were provided with the room tea and coffee making facilities no doubt saved pennies but gave the impression of extreme economy measures.

Dear Kiatlin and Kathleen, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you both in the near future. Sincerely, Lewis Clarke Guest Relations Manager
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