Hotel - Mercure Bristol Grand Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol Grand Hotel

3.5/5 564 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

  • 186 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 3 connecting rooms
  • Extra bed in room for adult
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating 4,409 reviews

Our guest reviews for Mercure Bristol Grand Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 564 reviews
Dilshad A. Business - 10/08/2018 AccorHotels certified review
« Just a lovely hotel and extremely helpful staff »

Stayed for almost 28 days in a family room , we were very happy with the room , service room , reception and all staff was very Friendly and helpful. Really enjoyed all our stay there and I am looking forward to have same apportunity to go back to Bristol so I would book same hotel. Thanks for all receptionists you were very helpful and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dilshad A., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Anonymous Friends - 07/08/2018 AccorHotels certified review
« Very enjoyable »

It was very enjoyable and I liked the interesting decor of the room. Although that being said, a little better sound proofing would be great to block out a bit more of the night life, but that's a small gripe as noise is expected in a city centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rhys S., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I hope to welcome you back to the hotel again soon. Sincerely, Lewis Clarke Guest Relations Manager

Christine B. Families - 07/08/2018 AccorHotels certified review

Very comfortable, clean and the staff were very friendly. The food was excellent. We were there for a wedding in the hotel, and it was perfect and wonderful day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine B., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Sian C. Couples - 07/08/2018 AccorHotels certified review
« Breakfast »

Stayed last year and breakfast was included, not sure why this year, breakfast was not included

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sian C., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. For breakfast inclusive deals, please keep a look out for our B&B rates on the Accor website, as some rates now are sold at Room Only (RO). I hope to welcome you back to the hotel soon for another enjoyable stay. Sincerely, Lewis Clarke Guest Relations Manager

Polly Couples - 07/08/2018 AccorHotels certified review
« Disappointing »

We have stayed at the hotel before and it just seems to have gone downhill. The quality of the rooms, the decor, the food and room service all could have been better and have been better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Polly Jeannie Lee T., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems noted. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Claire Couples - 07/08/2018 AccorHotels certified review
« Lovely hotel with polite staff but the service could be improved. »

On arrival on the Friday, we were greeted by lovely staff and given a short briefing about the hotel as we checked in. When we went up to our room I was impressed by the size but was disappointed we did not get what we were expecting in the room. Online I had read that the deluxe room I paid for was to get robes and slippers, but there was just one robe messily folded. I was also expecting complimentary soft drinks as described on the website but we didn't get any drinks until the Sunday. We were not that fussed and did not bring it up with the hotel staff as we were enjoying the company with our friends and family who were also staying at the hotel. We were attending a wedding that was held at your hotel and it was a lovely experience. The bar at the wedding reception was short on stocking different types of drinks so a few of us at the wedding ended up going up and down the stairs to the main hotel bar which was inconvenient for us. We stayed at the hotel for 3 nights and on the Monday morning after packing up our belongings we headed down for breakfast at around half 10 for breakfast, only to be told that breakfast stopped serving at 10. We were only told when checking in on the Friday that breakfast would be served until 11 and we were not told about the change of time on weekdays and there was no information in our room to tell us otherwise. This was frustrating as we had to buy food elsewhere and we would have gone down for breakfast earlier if we had known. The espresso machine in our room was not restocked and when I asked the cleaner about it he said he would ask the hotel staff who could supply us, as he was not responsible for the espresso pods. No more espresso was supplied to our room since our arrival. I realise that if we asked at reception a number of issues could have been sorted but it was not one of our priorities at the time and it was only missing out on breakfast that really annoyed us. Overall the staff were pleasant and friendly, the hotel is beautiful and clean but little details can be improved upon. Best of luck in the future!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire F., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you've shared and prevent future occurrence. I am glad however that you did enjoy other aspects of your stay and the wedding. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Iain S. Solo - 06/08/2018 AccorHotels certified review
« short sweet Sunday night stay »

Very good, upgraded on arrival. I assume from a compact double to a standard double - although being my first stay that is a best guess. Staff were all gorgeous and friendly. Restaurant Staff had the kind of energy and sense of fun normally found in bar staff. Front of house very helpful and facilitated a great support to my 24 hours in Bristol.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iain S., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Anonymous Couples - 06/08/2018 AccorHotels certified review
« Everthing was as expected. »

Convenient I used my Tesco vouches (so can't easily answer the next question "how did you book?" as it does not give that option. )

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane C., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. I'm glad to see that your Tesco Vouchers were worth the spend, hopefully we'll be welcoming you back again very soon. Thank you again for sharing your experience Kind Regards, Lewis Clarke Guest Relations Manager

J S. Friends - 06/08/2018 AccorHotels certified review
« Ok stay »

Comfortable stay , but i think the breakfast service could be improved . This is my second visit to this hotel in the past few months . On both occasions tables in breakfast were not clean and staff had to be asked to clean tables and supply cutlery . Also i had to ask staff on both occasions if fresh cooked food was coming out the kitchen .

Our hotel has responded to the review
Our hotel has responded to the review

Dear John S., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Rest assured, this is being addressed by the General Manager and Food & Beverage Manager for immediate improvement to ensure this does not re-occur. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Sarah Couples - 06/08/2018 AccorHotels certified review
« Very comfortable, enjoyable stay. »

The reason we booked this hotel was we were attending a wedding reception there. We very much enjoyed our stay. The staff were extremely pleasant and helpful. Spacious room and comfy bed. It would have been useful to have a few more clothes hangers in the wardrobe and for there to be a taller space to hang long items (eg dress) without a shelf in the way at the bottom of the wardrobe. The food at the function we attended was excellent and plentiful. An area that could be improved concerned breakfast. We waited in a long queue to be seated for breakfast on our second morning (a Sunday); an eating area that was better able to manage larger numbers of guests than is possible currently would be good. The ‘hot’ breakfast got cold very quickly, partly because some guests left the lids of food containers open, partly because plates were cold and also because of the queuing at the self service food bar. The toaster was very slow. For us, the quality of the hot breakfast food was slightly below average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ali O., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass on your comments to our Food & Beverage Manager to take into consideration for further improvement, thank you for letting us know. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Kamila Couples - 06/08/2018 AccorHotels certified review
« Wedding »

Great wedding venue. We were happy to have our wedding venue here and we were totally impressed by the staff, the great food and the atmosphere of this venue.Thank you so much for a seamless and stress free experience on our wedding day. We had the best day from start to end. The organisation was amazing . Kamila

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kamila & Jay R., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your special day with us, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lewis Clarke Guest Relations Manager

Martin L. Families - 06/08/2018 AccorHotels certified review
« started off mmmmmmm. ended a lot better »

we got there and the creating was great. the room we were given was for two people and not a family of 4. the hotel moved us to a bigger room and added 2 z beds. made it a bit tight but ok. we had no offer of help in moving our luggage from floor 3 to floor 1 which was a bit annoying. the end of our stay the hotel look after the luggage whilst my wife spent day in Bristol. that was a appreciated and made the stay better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin l., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. However, I will be investigating into why no assistance was offered with our Front Desk team. Please be assured this is not of usual service standards for us and I apologize that you weren't looked after properly. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely, l. Clarke Guest Relations Manager

John Families - 06/08/2018 AccorHotels certified review
« We expected more for a 4 star hotel. »

Breakfast serving area is far too small, large queue one morning. Waited an hour for our dinner to be served one evening, only one waitress on duty. Very poor menue selection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John O., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Your comments will be passed onto our Food & Beverage Manager to take into account to prevent this happening again in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Anonymous Couples - 06/08/2018 AccorHotels certified review
« Very poor service, and room decorated like something from a horror film. »

We had requested a room on a high floor, for views over Bristol and hopefully the chance to see the lunar eclipse. When we checked in we were given keys to a room on the first floor, with a window that looked straight in to concrete. If we looked up, above the concrete, we were looking straight at another wall of the hotel. This meant our room was very dark, not helped by the dark green paint. The room also had a brutalist light shade with no actual shade over the stark light bulb. It had hideous nightmare-inducing works of 'art' above the bed, and a wardrobe with a metal grate for a door that looked like some kind of meat locker. I would rather have gone home than sleep in that room. We went to reception to request another room but found a trainee had been left unsupervised on reception, entirely unequipped to deal with queries. He said we'd need to wait for the manager, but she was clearly running around dealing with other complaints. We waited for over half an hour before this trainee finally worked out that he DID know how to transfer us to another room, and he finally did so. We had been allocated a first-floor room because he had mistaken "high room" for "room with high ceiling" and not "room on a high floor". He allocated us another room on the 4th floor which did have a window looking out over Bristol. He was worried that this room would not be suitable as it had not been refurbished, but it was perfectly fine. A bit battered at the edges - the curtains were a bit ripped, and the hook missing off the back of the bathroom door - but it was light and airy, and didn't feel anything like the horror-film set of the room on the first floor. Other than that our stay at the hotel was OK, but nothing was really as good as I have come to expect from this chain. The car park was dirty and expensive (we overheard several other people complaining that they had to pay at all, after it was strongly implied to them that parking would be free. Access to the car park was also a pain, as the door didn't work with a room key, as I had expected, so we had to go back to reception to get a temporary access pass. You have to go outside to get to the fitness centre. We had to ring the bell for ages before we were let in. Several lockers were broken, and only one shower in the ladies' changing room was working. Breakfast was uninspiring and chaotic. For example, the spout next to the tea bags appeared to be hot water but was actually coffee, so everyone making tea ended up pouring coffee on to their tea bag and having to discard their drinks. Check out also took longer than it should have, as there were so many other people in the queue complaining.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elaine A., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on HA… to discuss this matter in further details. Sincerely, Lewis Clarke Guest Relations Manager

David D. Friends - 05/08/2018 AccorHotels certified review

We’ve stayed here a few times, but had a number of issues on this occasion: 1. No-one ever answers the phone when ringing room service late. It’s meant to be 24 hour but my experience, on most occasions when staying with you (which is quite a number now) is that it takes ages for anyone to pick up the phone to take an order. And then when they do - as on this occasion- there is nothing available. You shouldn’t advertise having 24 hour room service if you often don’t have food available or don’t have someone to answer the phone. 2. Our kettle had some black gunk in it. No idea what, but it didn’t look at all nice and wouldn’t clean out. Looked like burnt milk or something. We called to request a replacement kettle, but nothing happened. We called again and eventually one came an hour or so after we’d originally called. 3. We were only staying one night and for some reason house-keeping decided to knock on our door at 9.30am - they said “house keeping” we said “no thanks”. Check out is at 12, so I was surprised to be disturbed at this time! Someone else then knocked again at 10am - saying they were “just checking if anyone was still in the rooms”. Being pestered like this, at this time in the morning, was annoying - as well as ridiculous. Obviously we don’t need the room doing two hours before we check out, and you’ll know no-one is in the room and it is available to tidy once we have in fact checked out! I don’t know if this was a communications failure or if they were being over zealous and trying to get on with their work ahead of schedule, but house-keeping should not hound guests like that. I could hear them get similar responses going up the hallway. Because of this, we’ll think twice before staying again, which is a shame as we generally really like the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David D., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please contact me directly on HA… to discuss this matter in further details. Sincerely, Lewis Clarke Guest Relations Manager

Colin H. Couples - 03/08/2018 AccorHotels certified review
« not suited to leisure trip with a comfortable room and a good dining experience »

As an Accor member I was appalled. Room 148 had a good shower room. Otherwise it was cramped, being 8 feet wide. The mish mash of furniture was not functional. The round bedside table had room only for the phone which we put on the phone. Storage and hanging space were limited with no hanging space for a dress. But dressing for dinner made you feel stupid because the restaurant was furnished more like a student's union and the food was aweful - dining experience was negative.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin h., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Ernig Families - 02/08/2018 AccorHotels certified review
« Okay »

The hotel and our room is very cute and eye pleasing. During my stay they cut off the electricity from 12-3 am because of emergency they said, so it was very dark and people were shouting outside i assumed they were angry. so we couldnt sleep well

Friends getaway - 02/08/2018 TripAdvisor review
« Great stay in Bristol »

I booked 10 rooms for a friends reunion and we all enjoyed our stay. The hotel reception area is a little quirky and the bedrooms perhaps a little too chic for all tastes, but the cleanliness and service were all very good. We took advantage of a advance booking rate and Accor Reservations were most helpful in ensuring good value bookings were available to all our party. We had particularly good assistance from Manuel who was very helpful though the weekend

Claire Business - 01/08/2018 AccorHotels certified review
« Fire Alarms & Power Cut »

We held an all day meeting here. We were advised at the start of the meeting that unfortunately there would be a power cut for up to 2 hours at 1pm. We were advised there were NO planned fire drills. There were multiple fire drills which were incredibly disruptive. The power cut lasted for at least 1 hour and disrupted our ability to run the meeting as planned. The noise from adjoining meetings as they had no light in a room with no windows was also incredibly distracting for our participants during that time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. There were no planned fire drills, however an emergency call-out was required as during the power cut a circuit blew within the control panel. Once replaced it had to be tested immediately to ensure it was functional and our guests were safe. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lewis Clarke Guest Relations Manager

Philip T. Families - 01/08/2018 AccorHotels certified review
« Poor Management »

The whole stay was marred because of a lack of communication, falure to pass on messages, staff not understanding requests and smetime no aswer when reception phoned.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathy M., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on HA… if you wish to discuss this matter in further details. Sincerely, Lewis Clarke Guest Relations Manager

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