Mercure St Albans Noke Hotel 4 stars

TripAdvisor rating 3.5/5 1,023 reviews
Mercure St Albans Noke Hotel
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Hotel extras

  • The Noke restaurant serves international cuisine

  • A fitness centre, including heated indoor pool, spa, sauna and steam room

  • 11 purpose-built meeting rooms

  • Wedding facilities capable of accommodating upto 250 guests

  • Great location with excellent link to the M1 and M25

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure St Albans Noke Hotel

Watford Road
AL23DS
st albans
united kingdom

Tel: +448713769034

Fax: (+44)8719711766

Contact email

Check-in from 14h00

Check out up to 12h00

  • 321 :   ARRIVA LONG FALLOW

  • By plane

    HEATHROW At 38.62km / 24 miles

  • By plane

    LONDON LUTON At 24.14km / 15 miles

  • By train

    ST ALBANS CITY At 4.83km / 3 miles

GPS :51.72169, -0.364869

Our accommodations

Standard Double Room

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Twin Room

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Double Room

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Twin Room

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Suite Room

  • Max. number of persons: 2
  • Area: From 53
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

THE NOKE RESTAURANT

Type of cuisine: International

The Noke Restaurant is available to both hotel guests and non-residents. The restaurant has a modern and stylish atmosphere and serves a wide range of cuisine. Please note our Noke restaurant can be used for private events, please ring for availability

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OAK AND AVOCADO RESTAURANT

Type of cuisine: Bistro

The Oak & Avocado is a less formal brasserie style restaurant. The Oak & Avocado serves a selection of drinks and light meals from early evening. During the warmer months, guests can enjoy dining on the terrace.

Dinner

15:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COCKTAIL BAR

Photo non contractuelle / Strictly non binding

The Cocktail Bar is the main hotel bar and coffee lounge and is situated on the ground floor, adjacent to the Noke Restaurant. The bar serves coffee, refreshments, alcoholic beverages and light meals throughout the day.

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OAK & AVOCADO BAR

Photo non contractuelle / Strictly non binding

The Oak & Avocado Bar serves a selection of drinks and light snacks in an informal setting. In the summer, guests can enjoy the patio area.

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 324

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure St Albans Noke Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

2,517 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,023 reviews

3 & 1/4 years in and still enjoy staying...

Customer review rating 4.0/5

Simon W. Business - 07/11/2019 Confirmed reviews AccorHotels

I have enjoyed living in the Noke week-to-week since July 2016, and the place is home away from home. It is the long-term staff that make this place what it is, they are friendly, welcoming, and will always go out of their way to look after the regular log-term guests. Staff worth a special mention are Peter & Lauren from O&A, Becky & Kamila from the Restaurant, and Barbora & Pauline from Reception; along with Kelly for arranging some great corporate evenings. The hotel would not be the same without them. It is that time of year again, when there is a large churn in new staff where they are finding their feet and getting up to speed; this obviously has an impact on quality of service in the short term. The one area that seems to be suffering more that most is the Kitchen. There are inconsistencies in the quality & size of dishes coming out, and 3 times this week one of our group has had to wait 30-40 mins for their mains; twice some of us had even finished our pudding before someone’s main arrived. Between all of us this week 3 meals were sent back. Please give the kitchen the help it needs, as it is so much better than this; and the heart of the hotel. I look forward to The Noke being back at its best..

Very good stop-off

Customer review rating 4.0/5

Ih Solo - 06/11/2019 Confirmed reviews AccorHotels

Very friendly at reception for check-in and check-out. Room nice and quiet, bed comfortable and air con working well. Only slight negative is the bathroom sink mixer tap in room 252 was broken, such that it was impossible to fully get cold water (and water would come out of the mixer joint itself)

Very pleasant

Customer review rating 4.0/5

N J. Friends - 05/11/2019 Confirmed reviews AccorHotels

Stayed for two nights for a wedding that was being held at the venue. Great location near the motorway.Very pleasant and helpful staff. Room looked a little tired,maybe it was the dark brown furniture / wardrobe.It did get very warm and we had to use the stand up fan,bathroom clean and tidy shower good .On departure informed reception that safe was not working,although we did not have the need to use it. Overall no complaints and would stay again,

Lovely, friendly place to stay.

Customer review rating 4.0/5

Caroline G. Families - 05/11/2019 Confirmed reviews AccorHotels

Staff were friendly and helpful. Our room was clean and comfortable and the pool was lovely.

Looking Tired and in need of attention

Customer review rating 4.0/5

Darren P. Families - 05/11/2019 Confirmed reviews AccorHotels

Our two day stay was good, but I was disappointed in the following: Main restaurant was closed on Saturday Evening for a function so had to eat in the bar from a limited menu and also was extremely packed due to wedding reception that was not mentioned on booking. the Room was nice although the bathroom was very tired looking and in need of attention, chips in the bath and floor tiles loose for the cost of the stay and room tariff for the two days I was a little disappointed

Customer review rating 4.0/5

Anonymous Friends - 05/11/2019 Confirmed reviews AccorHotels

Very enjoyable. My only regret is that there was no real ale available at the bar. This is now an expectation at most quality hotels.

Really pleased we found this hotel

Customer review rating 4.0/5

A P. D. Couples - 05/11/2019 Confirmed reviews AccorHotels

Right from the start the staff were courteous and welcoming. The room was a good size, clean, smart and very comfortable. The bar food was great and the breakfast choices superb. Couldn't fault that. The only downside was that the bar was really noisy on the Saturday night but we found a table away from the crowds and the busyness didn't affect the good service received from the staff who coped really well.

Very satisfied

Customer review rating 4.0/5

Anonymous Families - 04/11/2019 Confirmed reviews AccorHotels

Party room was good, Becky and Tanya (I think) on the bar were very helpful and pleasant. We had rooms overnight too which were fine and the breakfast the following morning was great.

Ideal position, good room service, pool a bonus

Customer review rating 4.0/5

N. Business - 04/11/2019 Confirmed reviews AccorHotels

Great position for my meeting next day. Staff very friendly esp. Reception both check in and check out Room service excellent choice and quality - I had delicious Pumpkin soup and the veg platter for one (I will write separately on the Parmesan described a vegetarian on the pumpkin tortellini) Wasn't advised that the pool would be shut for Aquarobics but they let me join the class..

Ms

Customer review rating 4.0/5

Lidia Families - 04/11/2019 Confirmed reviews AccorHotels

Good clean hotel w helpful staff.

Suited my needs

Customer review rating 4.0/5

Pauline Solo - 04/11/2019 Confirmed reviews AccorHotels

I stay here because of the location being close to friends I see.

Dear Pauline L., We very much appreciate your comments regarding your stay at the Mercure St Albans Noke Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I can confirm the hotel is in planning stages for a full refurbishment which will include all bedrooms Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Craig Osmond Operations Manager

The hotel is tired but the staff were wonderful

Customer review rating 4.0/5

Jo Couples - 03/11/2019 Confirmed reviews AccorHotels

The hotel is a bit tired in places but it was clean and tidy. The staff's efficiency and friendliness were brilliant. We will almost certainly stay again.

Dear Jo P., We very much appreciate your comments regarding your stay at the Mercure St Albans Noke Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I can confirm the hotel is in planning stages for a full refurbishment where all areas will be updated. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Osmond Operations Manager

Lovely stay, everything good.

Customer review rating 4.0/5

Theresa S. Friends - 03/11/2019 Confirmed reviews AccorHotels

Stayed as part of a wedding package. Lovely comfortable room excellent breakfast.

Dear Theresa S., We very much appreciate your comments regarding your stay at the Mercure St Albans Noke Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope you had a great time at the wedding and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Osmond Operations Manager

Weekend break for a couple

TripAdvisor rating 3.5/5

Jan B Couples - 02/11/2019 TripAdvisor review

Hotel comfortable. Having spa facilities on site was a bonus. Food in hotel was good quality. Handy location for visiting St Albans Ideal place for a relaxing break.Only negative was room looked tired and needs some decorating.

Nice journey at The Noke Hotel

Customer review rating 4.0/5

Pierrr Business - 01/11/2019 Confirmed reviews AccorHotels

This was the second time we stood at the Noke Hotel. Warm welcome at the Front desk, thank you Paulina and her colleagues. Nice room but no place in the cupboard, only 5 hangers and no other place to put the clothes. I requested a few hangers more . Excellent breakfast !!! Nice gym with swimming pool. Unfortunately one of the Leisure desk attendant is unfriendly and we didn't liked his arrogant attitude. But overall we had a nice stay.

Dear Mohd, Christ S., We very much appreciate your comments regarding your stay at the Mercure St Albans Noke Hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team, in particular Paulina. I do apologise for the poor service received in our leisure club, I will address this with the club manager. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Osmond Operations Manager

Stopped for one night, very comfortable

Customer review rating 4.0/5

Stephen H. Business - 31/10/2019 Confirmed reviews AccorHotels

I was working near by for a couple of days and needed a one night stay, worked well for me with nice little bar/restaurant.

Dear Stephen H., We very much appreciate your comments regarding your stay at the Mercure St Albans Noke Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Osmond Operations Manager

Average rooms

Customer review rating 4.0/5

Superior R. Friends - 29/10/2019 Confirmed reviews AccorHotels

Staff were fantastic. We had a superior r.. !!! It was a little dated certain areas needed mending/ repairing

Dear Barry E., We very much appreciate your comments regarding your stay at the Mercure St Albans Noke Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I can confirm the hotel is in planning stages for a full refurbishment where all bedrooms will be updated. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Craig Osmond Operations Manager

Convenient location.

Customer review rating 4.0/5

Evie L. Families - 29/10/2019 Confirmed reviews AccorHotels

Not greatly impressed - the carpet was stained, there were soap/scum patches on both sides of the bathroom door, mold around the windows, very few power sockets, flaking and damp bath panel, and all the milk curdled. The decor looked tired and in need of refreshing. The walls were very thin and we could hear people in the adjoining bathroom and in the corridor. Could not connect to the Mercure internet the following morning.

Dear Evie L., Thank you for taking the time to tell us about your experience at the Mercure St Albans Noke Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Osmond Operations Manager

Stayed at Mercure Noke on recent trip to Warner Studios

Customer review rating 4.0/5

Anon Families - 29/10/2019 Confirmed reviews AccorHotels

The Mercure Noke was our base on a recent trip to the Harry Potter Studios., with easy access to Luton airport and the Warner Studios. It was also very convenient for travelling to central London for a day. The hotel itself - staff are friendly and helpful, rooms comfortable, breakfasts very good and great value. Overall an enjoyable stay.

Dear Gemma Q., We very much appreciate your comments regarding your stay at the Mercure St Albans Noke Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Osmond Operations Manager

It was just ok

Customer review rating 4.0/5

Anonymous Friends - 29/10/2019 Confirmed reviews AccorHotels

No butter available at breakfast and the bar was close until midday so nowhere to watch the rugby with our friends. Room was comfortable but a bit dated.

Dear Rachel M., Thank you for taking the time to tell us about your experience at the Mercure St Albans Noke Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate M. to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Osmond Operations Manager
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