Hotel - Mercure St Albans Noke Hotel
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Mercure Hotel

Mercure St Albans Noke Hotel

Watford Road 
AL23DS  ST ALBANS
UNITED KINGDOM

778 reviews
TripAdvisor Rating Based on 778 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Solarium

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

  • 110 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Crib on request
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure St Albans Noke Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 778 reviews
TripAdvisor review
Family - 11/03/2017
« Good stay »

Good hotel, very clean and the staff were excellent. The breakfast buffet was lovely and staff were very helpful. The down side is the hotel is very very big. Felt like a little mini town. Parking was good. Coming out of the hotel is a big if a nightmare as you drive straight onto a busy roundabout.

Our hotel has responded to the review
Our hotel has responded to the review

Hi There, Thank you for writing such a lovely review of the hotel. I am really pleased you like the buffet and found the staff friendly too as these are areas that we work really hard on so it is nice that is recognised by the guests. I hope we get to see you again soon. Regards Bob

TripAdvisor review
FarquiH Family - 07/03/2017
« Another good stay »

We stay at The Noke a few times a year as it's the closest hotel to our daughters house and they don't have enough bedrooms to accommodate us. Unfortunately!!! The rooms are well decorated, spacious enough and they have comfy beds. As long as there isn't a noisy function going on you usually get a good nights sleep. Since the hotel has changed from the Thistle to the Mercure brand the quality of the breakfast has deteriorated somewhat! Very undercooked bacon on both mornings this time, eggs that have been standing for ages and most of the other items looking quite tired!!! The first morning the "fresh" fruit salad was also having a bad day!! On the second morning I asked if I could order eggs Benedict and was told as they were busy it would probably take 20 minutes!! To be honest, it wasn't that busy in the restaurant so there was obviously only one person in the kitchen doing the fresh cooking. We like this hotel and we will stay there again but I just wish they could brush up their act on the breakfasts!!

Our hotel has responded to the review
Our hotel has responded to the review

Hi Farqui, Thank you for your feedback. I am pleased that you found the rooms to your liking and glad you are a regular user. Thank you also for your constructive comments regarding breakfast. I wanted to assure you that they have been taken on board, communicated and I hope the reaction will be a positive one. We look forward to seeing you again soon. Regards Bob Bowry General Manager

TripAdvisor review
FrenchFusion Business - 20/02/2017
« Perfect business stay hotel just outside of London »

Great hotel, everything you need. The food was amazing - whoever your chef is you need to keep him/ her! Nice bar and restaurant are, good breakfast options - although please try and improve your coffee at breakfast - lovely looking cafetieres, contents like brown water - my only criticism. One morning when i complained I was given a coffee from your coffee counter - which was delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Hi there, Thank you for taking the time out to write such a lovely review of the hotel. I am delighted that you have enjoyed your stay and look forward to welcoming you back to the hotel again soon. Your point on the coffee has been noted. Regards Bob Bowry General Manager

TripAdvisor review
Family - 07/02/2017
« Great stay »

This was our second stay at St Albans and we were again very pleased with the quality of the rooms and the hotel in general. We did not eat here as we were visiting family but the food looked very tasty. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Hi there, Thank you for taking the time to write such a lovely review of the hotel. We hope next time you are staying with us you try the food too as it tastes even better than it looks!!! Regards Bob Bowry General Manager

TripAdvisor review
Couples - 10/11/2016
« Overnight stay »

After a day in St Albans looking at the Roman ruins and visiting the Museumwe stayed at the Mercure Mike hotel, It was enjoyable stay with a swim in the late afternoon an evening meal and breakfast in the morning. The hotel had a wedding function on so there were children running around,so we changed room on 1St floor this was not a problem,an enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Fred, Thank you for taking the time to write your review. I am glad you enjoyed your stay and am pleased that you had a good nights sleep. We as a team look forward to welcoming you back to the hotel again soon. Regards Bob Bowry General Manager

TripAdvisor review
Family - 09/11/2016
« Lovely getaway from busy life. »

Stayed in this hotel for the weekend and really enjoyed it. Pleasant and professional team, delicious food and a spa with everything you need to rest and relax.It was our second time and we are looking forward to doing it again.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Marina, Thank you for taking the time out to write your lovely review. Your comments are really appreciated and we look forward to welcoming you back to the hotel again soon. Regards Bob Bowry General Manager

TripAdvisor review
Solo travel - 25/10/2016
« Very comfortable and user friendly »

This Hotel is well situated and with easy parking.It is an unpretentious hotel,comfortable and with friendly staff.Rooms are comfortable .The checking was slow and the breakfast price a bit high for the quality .I wil stay here again when in St Albans

Our hotel has responded to the review
Our hotel has responded to the review

Hi Tom, Thank you for your review. Your words are very much appreciated and I am glad you found both the rooms and staff to your liking and look forward to welcoming you back to the hotel again very soon. Regards Bob Bowry General Manager

TripAdvisor review
Friends getaway - 28/09/2016
« Decoration needs updating »

The staff were excellent, and we're always happy to help. The door card kegs didn't work well. The pool was closed, and we booked this hotel because of the spar. The decor all need updating. The stains on the carpets need replacing, it's very tired. It was all very clean. The food was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Hi There, Thank you for taking the time to write your review, your feedback is very ,much appreciated. I am delighted that you commented on the staff, cleanliness and food at the hotel being good as these are areas we have really focused on so it is nice when they are recognised by guests. I can only apologise for the fact the pool was closed and the key was not working. Just to reassure you, all is well with now but I appreciate it wasn't at the time of your stay. We are in the process of improving our rooms and hope that the next time you stay with us, you will notice the improvements. Thank you again for your feedback. Regards Bob Bowry General Manager

TripAdvisor review
Family - 25/09/2016
« Okay »

Tidy, nice staff, slightly dated but very firm bed. The staff were very welcoming and serving staff were very nice. I'm disabled and I found the disabled room, with wet room acceptable. However, I had difficulty sleeping because the mattress seemed rock hard. That was my only criticism though. Excellent for links to Harry Potter studio tour (only 5 miles) and next to the M25. We didn't notice any traffic noise.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Ruthie, Thank you for your feedback. I am really pleased that you found the staff to be friendly and apologies that you found the mattress not to be to your liking. I hope you had a great time at Harry Potter world and look forward to welcoming you back to the hotel again soon. Regards Bob Bowry General Manager

TripAdvisor review
871lonetraveller Solo travel - 21/07/2016
« Pleasant and convenient »

I just needed a room and a meal for the night after a day's travelling. The room I had was at the back and very quiet with plenty of space. Whether rooms at the from would be so quiet I do not know. The room service food I ordered was prompt and hot. The breakfast choice was extensive with special orders if I had wanted them. Staff very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Hi there, What a wonderful review to read. Thank you for your feedback, it is very much appreciated - especially pleasing due to the points that you have mentioned - the room, the food and the service - all focus areas of the hotel and ones we work so hard on getting right so it is always nice when this is recognised. We look forward to welcoming you back to the hotel soon. Regards Bob Bowry General Manager

TripAdvisor review
Family - 02/06/2016
« Excellent value, good food and attentive service from friendly staff. What more do you need? »

We stayed at the Noke for three nights in a standard double room. The cost was very reasonable, and the room comfortable with a bath and not just a shower (nice change and much appreciated after a hard day). We tried the Oak bar for a meal and found the steaks very good. I requested fresh milk for tea in our room and was given this immediately with a smile. This hotel is handily close to London (30 mins) and easy to access fro. M25, A1 and M1. It wasn't luxury but we were not looking for that - it was clean, comfortable, quiet (despite two wedding parties) and above average for a very reasonable price indeed. Would definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Rosie, Thank you for taking the time to write your lovely review. I'm really pleased that you liked the room and I am sure then chefs will be delighted that you enjoyed the steaks. What pleases me the most though is that the team delivered great service as this is the key area for the hotel. We look forward to seeing you in the hotel again soon. Regards Bob Bowry General Manager

TripAdvisor review
Couples - 24/02/2016
« Weekend break »

This is our second stay at the Noke Hotel and it was, again, excellent value with great service. The staff were extremely welcoming and friendly. The room was clean and well appointed and the bed was most comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Hi John, Thank you for taking the time out to write such a lovely review of the hotel. your words are very much appreciated and the team and I look forward to welcoming you back to the hotel again soon. Regards Bob Bowry General Manager

Our most recent 20 reviews
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