Hotel - Mercure Aberdeen Caledonian Hotel
Mercure Hotel Mercure Hotel

Mercure Aberdeen Caledonian Hotel

Our hotels AccorHotels
4.0/5 1,014 reviews
All hotels in Aberdeen
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 40.15 GBP Non member rate
From 38.14 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At Mercure Aberdeen Caledonian Hotel, we have 83 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

  • 83 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,861 reviews

Our guest reviews for Mercure Aberdeen Caledonian Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,014 reviews
TripAdvisor review
Family - 16/04/2018
« Very nice stay »

Beautiful hotel in good location, just 10 minutes from train station. We had booked a suite as we were travelling with children, it was huge and very nicely furnished. The sofa-bed was not made on arrival but the issue was solved as soon as I notified the reception staff. I had requested a high floor and my wish was granted. Also, we had a train at 1.10pm the next day and we were allowed to keep the room a bit longer (thank you Kat!) Breakfast was very good (haggis and sausages were excellent!) We did not try the restaurant as we went to the Chao Phraya close by. Staff were friendly and competent. We will definitely come back!

AccorHotels certified review
Gus Couples - 14/04/2018
« Magic »

Fantastic

AccorHotels certified review
Magnus M. Families - 13/04/2018
« Poor »

Second bed not made up, room was cold on arrival due to window being wide open on a miserable night. It was as if the staff weren't prepared for our booking. Cooked breakfast was fairly grim. I had to request e-mailed confirmation of booking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Magnus M., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Caledonian Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have passed on your comments to our Head Chef who will investigate further into the issues raised. In regards to your room I do sincerely apologise that the second bed was not made up as this information should have been passed onto the Housekeeping Team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tina Canale-Dow Hotel Manager

AccorHotels certified review
James Solo - 13/04/2018
« Reasonably comfortable »

Nice hotel. A bit tired. Noisy floorboards and very noisy plumbing. Very good breakfast, but very overpriced bistro food.

AccorHotels certified review
Ian K. Business - 13/04/2018
« Another lovely stay »

Usual attentive service from all the staff at the hotel

TripAdvisor review
Friends getaway - 10/04/2018
« Recent stay »

Pretty happy with my room which was a bit on the small size but was a single. Service reasonably good as usual. The window in the room was high up and difficult to close. Definitely stay again although proice of room does vary sharply over time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sam M, Thank you for taking the time to tell us about your recent stay at Mercure Aberdeen Caledonian Hotel.I look forward to welcoming you back to the hotel in the near future. Yours Sincerely Tina Canale-Dow Hotel Manager

AccorHotels certified review
Lorna K. Couples - 08/04/2018
« Overnight Stay »

We were using a voucher I was given as a present, the staff were very welcoming, very clean all through hotel, plenty room in bedrooms and the 12 o'clock check out was brilliant. One thing just as well our breakfast was included I find £15.50 especially through the week expensive for breakfast, I think you should have a price tier as I had continental and what I ate wasn't worth £15.50 so it could put people off having breakfast if not included. Apart from that everything was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorna K., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to breakfast we do also offer a £10.00 breakfast voucher which can be purchased the night before at Reception. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina Canale-Dow Hotel Manager

AccorHotels certified review
M. Friends - 08/04/2018
« Mr »

The hotel was nice, recently decorated so was tidy. The cleaning regime within the rooms was poor. A lot of thick dust around and the furniture hadnot been moved to facilitate cleaning. The bed was also uncomfortable. Bathroom radiator had not been cleaned for a long time until we asked to have it cleaned. The hotel group made good efforts at sprucing the hotel to good standards but their cleaning staff were letting the hotel down. Bar prices were also very expensive. Bring the bar prices down and people would spend more time in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kieron M., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Caledonian Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comments have been passed onto our Housekeeping team which will deal with your concerns immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tina Canale-Dow Hotel Manager

AccorHotels certified review
Eileen F. Couples - 08/04/2018
« Perrfect Stay »

Check in was very easy & quick. Our room was very comfortable, plenty of space & well serviced. The bed was extremely comfortable. The hotel was kept extremely clean throughout & the staff we met were most friendly & helpful. The only minor downside was some of the furniture in our room was showing signs of age, othwer than that, no problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eileen F., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina Canale-Dow Hotel Manager

AccorHotels certified review
Grace S. Families - 07/04/2018

The staff were very friendly and helpful. Great breakfast with lots of choice. Lovely comfortable beds in a spacious room, the only thing that let it down for me was the cleanliness of the windows (inside) and the voile curtains. This did not affect my stay but rather let the hotel down as it is a lovely building.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grace S., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina Canale-Dow Hotel Manager

AccorHotels certified review
E. A. Friends - 06/04/2018
« Nice hotel,good location,friendly stall. »

Very pleasant stay. Nice room,lovely breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elaine A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tina Canale-Dow Hotel Manager

AccorHotels certified review
C Business - 05/04/2018
« Adequate »

Generally the stay met my needs. The staff were helpful and friendly and the building was pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire M., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Caledonian Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tina Canale-Dow Hotel Manager

AccorHotels certified review
Dawn Couples - 03/04/2018
« Good city centre hotel »

Lovely hotel, spacious rooms and all staff were helpful and courteous. Only complaint was our room was noisy due to being at the front of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William Cruden, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Tina Canale-Dow Hotel Manager

AccorHotels certified review
J. M. Families - 02/04/2018
« Excellent breakfast ,noisy room ,helpful reception »

Breakfast was fantastic. Room was noisy - pipes in room carried noise from storage then residents bathing and flushing , a lot of street noise and staff moving around. Could not sleep until 6 am . Exhausted. Good ateful for late checkout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear m. J., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Caledonian Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Due to the age of the building you do hear creaks and plumbing noises however this is something that we are looking at improving. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tina Canale-Dow Hotel Manager

AccorHotels certified review
Pauline M. Business - 30/03/2018
« Older built hotels need to get their act together to compete with newer hotels. »

Staff are lovely, can’t be faulted which is to your credit. Investment in room refurbishment is a must. I had to request a room change because I thought I’d stepped back in time to a coal mining one roomed house! The carpet had dust rims around the legs of the furniture and the silicone in the bathroom was marked. Try using Dettol mound and milder cleaner it works wonders! As I mentioned, staff hospitality is what saves this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pauline Mrs M., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Caledonian Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently working our way around the hotel at the moment and up-dating areas where we can however I'm glad to read that the team made you stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tina Canale-Dow Hotel Manager

AccorHotels certified review
Anonymous Business - 30/03/2018
« A comfortable stay »

Good however the sink was cracked in the bathroom and the promised email receipt has still not arrived.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan c., Thank you for taking the time to share your feedback. I can confirm that I have re-sent your invoice. We hope to welcome you back to our hotel very soon! Sincerely, Tina Canale-Dow Hotel Manager

AccorHotels certified review
M.r Families - 29/03/2018
« Good location good deal, and nice hotel, but, »

Had paid for upgraded double room, then phoned after confirmation stated 1 person, instead of two, and asked could we get a room with a sofa. Room 424 was lovely and large, but king bed looked like it had a white under quilt cover on it , and sofa was far through with holes on the corners. This may have been a higher grade room at one time , I don't know. Very central, and nice breakfast included n good deal, if only room had been better a bit better furnished.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret R., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Caledonian Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tina Canale-Dow Hotel Manager

AccorHotels certified review
Anonymous Couples - 28/03/2018
« Comfortable room and helpful staff »

The room on our first night was very noisy (club across the road) - staff were extremely helpful in swapping us to a different room. Staff at reception and in loung also very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Evelyn A., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina Canale-Dow Hotel Manager

AccorHotels certified review
Graham C. Couples - 28/03/2018
« Nice hotel in a central location. »

We booked a suite as we are loyalty members and it was worth every penny as the room had a big separate lounge area with plenty of seating and a large t.v. in there as well as another t.v. In the nice bedroom. The bathroom was nice with a rain shower and wand style shower but this was hard to locate in its holder and the shower screen could be a little bit bigger as there was excess water on the floor due to the size of the shower screen. My only concern about booking this hotel was parking availability as there are only 16 spaces but we were lucky enough to book one for our two day visit but that came at a cost of £10 per day which I thought was a bit excessive as we had already paid over £200 for our room. The breakfast was of good quality with a wide variety of food available the only downside was that we would have preferred our tea in a teapot and not poured from a communal tea beaker. Overall we had a nice stay with friendly staff and the hotel was clean and in a very central location near some very good pubs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham Cairns, We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina Canale-Dow Hotel Manager

AccorHotels certified review
Elaine C. Friends - 27/03/2018
« As always staff and location fantastic »

As always staff and location fantastic But rooms a bit tired - need updated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elaine C., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina Canale-Dow Hotel Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 40.15 GBP Non member rate
From 38.14 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 540 m ibis Aberdeen Centre - Quayside
ibis Aberdeen Centre - Quayside Hotel
From
From 44.00 GBP Non member rate
From 44.00 GBP Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 6.2 km Mercure Aberdeen Ardoe House - Hotel & Spa
Mercure Aberdeen Ardoe House - Hotel & Spa
From
From 77.35 GBP Non member rate
From 73.48 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in ABERDEEN
See rates