Hotel - Mercure Aberdeen Caledonian Hotel
Mercure Hotel Mercure Hotel

Mercure Aberdeen Caledonian Hotel

4.0/5 1,112 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At Mercure Aberdeen Caledonian Hotel, we have 83 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

  • 83 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 2,440 reviews

Our guest reviews for Mercure Aberdeen Caledonian Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 1,112 reviews
Dillys M. Couples - 09/02/2019 AccorHotels certified review
« Excellent. »

Lovely hotel. Rooms very clean. Staff very polite. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dillys M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tina General Manager

Derek B. Business - 08/02/2019 AccorHotels certified review
« Stayed in much better hotels »

Staff were great but hotel is very tired looking and needs an urgent upgrading

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek B., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Caledonian Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tina General Manager

H M. Friends - 05/02/2019 AccorHotels certified review
« Excellent stay food delicious »

Lovely stay our room was cold although heating full on. It was due to weather outside.We were given extra duvets and a heater.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heather M., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina General Manager

Elise C. Couples - 05/02/2019 AccorHotels certified review
« Great »

Danielle was lovely, very polite and made the experience pleasant in afternoon and breakfast. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elise C., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina General Manager

Michael W. Couples - 05/02/2019 AccorHotels certified review
« Lovely room Shame about noise and cut corners »

The room itself was initially great. Very spacious with a good sized to etc. Unfortunately upon going to bed it seemed the bed hadn’t been made properly leaving the mattress on show under the bottom sheet near the headboard which we had to sort. There was allot of noise from the room above running their taps. Which woke us multiple times and their seemed to be very loud music coming from elsewhere until the small hours also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael W., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Caledonian Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I do apologise for your bed sheets and I have passed on your feedback to the housekeeping team. I was surprised to read about the water pipes as there are no rooms above the room you were in but I will get my Maintenance Manager to investigate this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tina General Manager

Gavin Couples - 05/02/2019 AccorHotels certified review
« Guest entered room »

Had a nights stay at the Mercure Caledonian Hotel in Aberdeen with my wife on Sat 2nd Feb 2019 We’ve stayed at the hotel previously and has been a firm favourite when we are in Aberdeen but our latest stay left my wife and me a little shocked, uncomfortable and baffled. After a trip to the theatre and a few drinks in the hotel bar, we retired to our room for a welcome sleep. Safe in the knowledge that the little one wouldn’t be disturbing us for a change. However, at 5:00am, a noise made us jump up in bed; the door to our room was opened and a man in his underwear meandered into the room. With the door locked internally, the do not disturb sign displayed outside, we can only presume the only way of accessing was with a master keycard from a staff member. We angrily protested at the intrusion and the man, with haste, evacuated from the room. After the door slammed closed behind him, we sort of laughed it off, assumed the man was drunk and out of sorts. The staff member assisting him must have taken his word that the room had been his without checking thoroughly. Upon checking out in the morning we didn’t mention anything, out of awkwardness and embarrassment, as other guests were about. I contacted the hotel by email when we arrived home to advise of the events and still have not heard anything back. The lack of any acknowledgment in itself is disconcerting and demonstrates very poor complaint handling in our opinion but here’s hoping they can learn lessons so this doesn’t happen to anyone else.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gavin W., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Caledonian Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have personally emailed you back this morning. Sincerely, Tina General Manager

David Friends - 04/02/2019 AccorHotels certified review
« Sleepless »

It was all good. Untill we when to bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear David m., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Tina General Manager

Chris S. Couples - 03/02/2019 AccorHotels certified review
« Brilliant hotel »

This was our first stay here and we really enjoyed this everything was brilliant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris s., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tina General Manager

Amitesh A. Business - 02/02/2019 AccorHotels certified review
« Perfect stay. Liked it. Will stay again. »

I stayed for about 11 nights. My office is at Union Terrace and this location was just perfect. The room was comfortable. The breakfast at the Bistro was nice and easy. Should I need to stay again at Aberdeen; even if the office is not around - I will consider staying again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amitesh A., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina General Manager

Stephen D. Business - 30/01/2019 AccorHotels certified review
« Exceptional service levels »

One of those trips where my demands where high and the staffs response unfaltering. The staff accepting items delivered before my arrival, welcoming me on a pre-arranged early morning check in, delivering items to my room, printing out business materials and extending my stay at short notice. My stay so much more enjoyable by their attentiveness and wish to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven D., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback.I am delighted to read that the team went that extra mile to make sure your needs were attended too. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina Hotel Manager

Mr J. S. Friends - 30/01/2019 AccorHotels certified review
« Average »

The check in process was ok but in the room we found some tablets on the floor. Lucky we had no children as not sure what tablets were. Obviously not cleaned properly. Breakfast was not a good experience. One of the rooms was not booked with breakfast and being told It was when booking and phoned prior our arrival that breakfast was booked. Very embrassing moment in from of other guests. The tables were dirty and sticky. Food was very average. All the eggs were eatingvrubber as had been there for too long. Not a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jayjit S., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Caledonian Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I sincerely apologise for the tablets that you found in your room as this is not our usual standard of service and I will be speaking to the Head Housekeeper about this incident. In regards to breakfast I will pass on your comments to our Head Chef who will make the necessary changes immediately. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tina Hotel Manager

Anonymous Couples - 29/01/2019 AccorHotels certified review
« Excellent staff »

Reception friendly and efficient. Gentleman behind the bar was efficient and had very good customer skills.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donal O., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina Hotel Manager

D M. Couples - 29/01/2019 AccorHotels certified review
« Very pleasant break »

Short overnight stay, simply as an alternative to driving home after a Ceilidh in town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donald M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tina Hotel Manager

Ross Y. Business - 24/01/2019 AccorHotels certified review

Regular guest, great customer service as always however there were issues with cleanliness, the toilet appeared to have been used (no1)and blacks hairs on top of bed. I arrived late and needed to sleep upon arrival so didn’t make reception aware

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ross Y., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Caledonian Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I do apologise for the cleanliness of your room and I have passed on your comments to housekeeping. For your next stay we would like to give you a complimentary up-grade as an apology. I look forward to welcoming you back to the hotel in the near future. Sincerely, Tina Hotel Manager

Roysmith Business - 23/01/2019 AccorHotels certified review
« Tiny single room »

Average due to tiny room thin towels and no wardrobe space. Good breakfast however

Our hotel has responded to the review
Our hotel has responded to the review

Dear roy s., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Caledonian Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I do apologise for the size of the room but due to the age of the building all of our rooms are different shapes and size, we have tried to make them all as comfortable as possible. In regards to the towels, they are eco-friendly and you will find them in all of our Accor properties throughout the UK. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tina Hotel Manager

Robert (. W. Solo - 23/01/2019 AccorHotels certified review
« My second visit to this hotel and I will use again »

Room excellent for single occupancy Food (evening meal) very reasonably priced with resident's welcome voucher Breakfast also very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert W., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina Hotel Manager

Brian J. Solo - 22/01/2019 AccorHotels certified review
« Theatre Visit »

Speedy and efficient check-in / out and friendly staff on reception. As commented before - bar staff could do with more 'get up and go' / customer service. Also and again as below - bar seems poorly stocked. Breakfast was good and staff were efficient. Excellent room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian J., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina Hotel Manager

Phyllis D. Families - 22/01/2019 AccorHotels certified review
« Would book this hotel again »

Facilities were very good and staff were very helpful and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phyllis D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tina Hotel Manager

M.f. B. Solo - 21/01/2019 AccorHotels certified review
« I clicked on 9 in the box above, bit it says that the score was not specified?? »

I was delighted to find a hotel which was central and also offered a single room. The room was quite spacious and very comfortable. I had lunch with a friend on one of the days there and was a little disappointed with the main course. The chilli didn't taste as if there was chilli in it and we had to add salt to make it less bland. I hope to revisit the hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Florence B., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially our kitchen so they can improve the chilli. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina Hotel Manager

K J. Solo - 21/01/2019 AccorHotels certified review
« Not as good as it was when I stayed in the hotel for the first time »

The room was very old and the bathroom as well. Now I’m aware that some rooms are renovated and some are not. The bathroom in the room I was staying wasn’t very good and the shower water pressure was very poor and it was difficult to use. Also the tap was not good because this was two separate taps; one for hot water and one for cold. I know this used to be very typical in the UK but I got to say it is the most unconvenient tap there can be. One hand is burning and the other one is freezing. As I mentioned, I stayed in the same hotel before and back then the room had normal tap and shower. The room was also very cold and I had to use two duvets to sleep there. In addition, as there are only steep stairs to the hotel from the street, I wished I could have some help with my luggage. No one in the reception even helped me to get through the door with the luggage even though they saw I was struggling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristella J., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Caledonian Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I do apologise that the room wasn't up to the same standard as when you stayed previously. In regards to the entrance we do also have an entrance at the back of the hotel which doesn't have steps, reception should have made you aware of this or helped you with your luggage, I do apologise for the inconvenience this may have caused. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tina Hotel Manager

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