Mercure Exeter Rougemont Hotel 4 stars

TripAdvisor rating 3.5/5 531 reviews
Mercure Exeter Rougemont Hotel
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Hotel extras

  • Located opposite Exeter Central train station

  • Drakes Restaurant offers a choice of brasserie-style meals

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • Central location, with plenty of nearby attractions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • EXETER AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP
exeter
united kingdom

Tel: +4401392410237

Fax: (+44)8713769118

Contact email

Check-in from 14h00

Check out up to 12h00

  • EXETER BUS STATION :  

  • By plane

    EXETER AIRPORT At 9km / 6 miles - Shuttle paying

  • By train

    EXETER CENTRAL At 0.16km / 0.1 miles

GPS :50.72575, -3.533418

Our accommodations

At Mercure Exeter Rougemont Hotel, we have 98 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Standard Double Room

  • Max. number of persons: 4
  • Area: A partir de 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Standard Twin Room

  • Max. number of persons: 2
  • Area: A partir de 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilege King Room

  • Max. number of persons: 4
  • Area: A partir de 22
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Standard Single Room

  • Max. number of persons: 1
  • Area: A partir de 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Small Double Room

  • Max. number of persons: 2
  • Area: A partir de 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Junior Suite

  • Max. number of persons: 2
  • Area: A partir de 35
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

DRAKES

Type of cuisine: Brasserie

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DRAKES BAR

Photo non contractuelle / Strictly non binding

Comfortable, contemporary surroundings servings drinks, snacks and light meals

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NELSONS LOUNGE

Photo non contractuelle / Strictly non binding

Traditional lounge setting located in the lobby of the hotel ideal for intimate evening dining, afternoon tea and we also serve speciality coffees.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 229

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Exeter Rougemont Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

6,070 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

531 reviews

Always good

Customer review rating 4.0/5

Jane S. Business - 16/08/2019 AccorHotels review

Slick check in/out, clean comfortable room, nothing too much trouble for staff.

1 night stay

Customer review rating 4.0/5

Paul W. Couples - 16/08/2019 AccorHotels review

Very comfortable, staff were very friendly, it's just the room was a little small and there was no air con. To be honest you had to be a gymnast to get to the sink and in and out of the bath. I would stop at the group of hotels again and was impressed we could bring our puppy to such a smart hotel.

Mrs

Customer review rating 4.0/5

D K. Solo - 15/08/2019 AccorHotels review

Stayed on a room only basis and the hotel was perfectly clean and comfortable. Disadvantage was that the lift was not working and I had to walk up to fourth floor. I did receive help with my luggage however and was aware on booking that there would be some stairs to climb. I did not realise there would be 108 steps- I counted them! The advantage of being on the fourth floor was the efficient and quiet air conditioning. The rest of the hotel felt hot in comparison to my room.

Customer review rating 4.0/5

Chris G. Families - 15/08/2019 AccorHotels review

Hotel was great except the creaking floorboards in the middle of the night, drain in upstairs room banging a banging noise all night. We did report to reception.

extended stay in exeter - planned

Customer review rating 4.0/5

Adrian D. Families - 15/08/2019 AccorHotels review

we stayed at hotel as i had been there 40-50 years ago and thought it was impressive. It still is. My wife was less impressed i think! it is a great place to stay at when you are visiting lots of other places. somehow the atmosphere in bar and other areas wasn't quite what we expected. bedrooms were nice and space. there was no means of control of heating or air filtering for the rooms and the shower room was quite small for the class of hotel

Not up to the usual standard of Mercure

Customer review rating 4.0/5

David Couples - 14/08/2019 AccorHotels review

Lift out of order for our entire stay. Room too hot on arrival no fan available. Breakfast extra orders increased in price during our stay without warning.

Comfortable, welcoming, spacious

Customer review rating 4.0/5

Anonymous Couples - 14/08/2019 AccorHotels review

Room and lounge areas very comfortable. Staff very welcoming and helfpul. Breakfast good. Location excellent for city and stations. Really liked the 'non-pubby' lounge bar. A couple of minor aspects could be improved (absence of towel rails in bathroom; breakfast, please check that you are providing both muesli and granola, as per menu).

Amazing! Nicest, friendliness hotel I have ever been too

Customer review rating 4.0/5

Lola Z. Couples - 14/08/2019 AccorHotels review

Very welcoming and would definitely come again

Friendly staff, comfortable room but many stairs to climb!

Customer review rating 4.0/5

Andrew T. Solo - 14/08/2019 AccorHotels review

Loved the friendly staff on reception. The decor was fabulous and well presented. Annoying about the lift, especially for elderly customers. The room was clean and comfortable. Breakfast was delicious with good options.

Much better!

Customer review rating 4.0/5

Christopher Solo - 14/08/2019 AccorHotels review

After a slightly disappointing experience last time, I found the welcome and general arrangements much better this time. Reception was very warm and friendly (thanks Gill!), and room was spacious and comfortable. Breakfast was pretty much hotel-standard, but fine. I appreciate the fairly generous check-out time compared with other hotels. Bottled water in the room (rather than having to buy it in reception) would be helpful - and is what most others do.

Comfortable

Customer review rating 4.0/5

Mary Business - 13/08/2019 AccorHotels review

I was staying for 2 nights for business and the location was great with the rail station right across the road. The staff were super friendly and personable & the bed was super comfortable with nice linens. The only two things that were negative was it was very warm in the room (even with both windows open) and on both nights there was seagull fight (could have been courting....) but went on for some time and was quite loud. Would definitely stay again.

Customer review rating 4.0/5

E L. Couples - 13/08/2019 AccorHotels review

Short weekend break good value and good location friendly helpful staff

Friendly staff, comfortable room, lovely hotel.

Customer review rating 4.0/5

Steve W. Couples - 13/08/2019 AccorHotels review

Only two nights while visiting family, but the receptionist and bar manager where very friendly and made the stay very pleasant. I would have given a 10 but the lift was broken and we were on the 3rd floor.

Nice hotel

Customer review rating 4.0/5

Helen S. Friends - 13/08/2019 AccorHotels review

Nice hotel convenient location. Lovely greeting when we arrived. Nice comfortable room. couldn’t fault the hotel. Unfortunately for me I had an accident and fell over in the room which resulted in me having a broken ankle and subsequent operation . Even the staff were aware and I was brought ice to Manage the swelling etc we managed everything Else ourselves and no details were taken of the accident for reporting which I find very surprising !!!!

Okay

Customer review rating 4.0/5

Neil E. Couples - 13/08/2019 AccorHotels review

We were asked what floor we wanted to go on based on the fact there was no lift - stairs didn't bother my husband and I so we opted for the 4th floor. However when we were walking up from the 3rd to 4th, it really was a bit of a safety hazard, dirty, grim, uneven surfaces, old and not maintained at all, almost like you need to redecorate and close the 4th floor to maintenance for the time being.

Not good

Customer review rating 4.0/5

Neil Couples - 13/08/2019 AccorHotels review

Hotel room was fine. However, bathroom was appalling and affected our stay. The bathroom was far too small and we struggled to fit inside the shower as the sink got in the way of the door. We had to turn sideways to fit in. The shower tray was so small that you could barely turn round, and neither my partner or myself could wash properly. Fixtures in bathroom were shoddy....door frame was bodged and blobs of silicone were dotted about to stop tiles/units breaking due to doors being opened....purely because of the small size of the bathroom. Furthermore, the lift was broken and we had to navigate to the top floor by foot. Not that this is a big deal, but being met by a room that will feel wasn’t quite fit for purpose due to the showering facilities....I feel our stay was not satisfactory. I addressed this issue with the receptionist, and she said they couldn’t do ‘anything about it’ and did not apologise. I asked for the manager and she said just to fill in this form. Not a good first impression of mecure.

had to move rooms because of a leak. Food was very average. Staff tried hard but a lot of responsibilities for a group so young, seemingly no slioghtly older more expoerienced supervisory staff.

Customer review rating 4.0/5

Andy O. Business - 12/08/2019 AccorHotels review

Average. Staff we're really pleasant and accommodating, but seems like a lot of managerial responsibility, particularly around food service has been given to really young inexperienced staff.

Satisfied

Customer review rating 4.0/5

Gerry Friends - 12/08/2019 AccorHotels review

Satisfied

Lovely service at a hotel in the heart of Exeter

Customer review rating 4.0/5

Anonymous Families - 12/08/2019 AccorHotels review

We were checked in by Gill who was extremely warm, welcoming and helpful, giving us the details of our stay, tips on Exeter and history of the hotel. We had a very comfortable room and good breakfast.

Friendly staff, comfortable room and great location

TripAdvisor rating 3.5/5

Compass10008 Couples - 12/08/2019 TripAdvisor review

We arrived a bit later than anticipated, room was ready with view of Central Train Station. The room felt comfortable as we walked in and the overnight stay proved no different. Went for a walk into the City which was close by about 5 minutes to the centre. As we were tired from a long drive we ate at the hotel plus raining outside. Food was very good. Enjoyed our stay

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