Mercure Exeter Rougemont Hotel 4 stars

TripAdvisor rating 3.5/5 564 reviews
Mercure Exeter Rougemont Hotel
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Hotel extras

  • Located opposite Exeter Central train station

  • Drakes Restaurant offers a choice of brasserie-style meals

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • Central location, with plenty of nearby attractions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • EXETER AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP
exeter
united kingdom

Tel: +4401392410237

Fax: (+44)8713769118

Contact email

Check-in from 14h00

Check out up to 12h00

  • EXETER BUS STATION :  

  • By plane

    EXETER AIRPORT At 9km / 6 miles - Shuttle paying

  • By train

    EXETER CENTRAL At 0.16km / 0.1 miles

GPS :50.72575, -3.533418

Our accommodations

At Mercure Exeter Rougemont Hotel, we have 98 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Standard Double Room

  • Max. number of persons: 3
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Standard Twin Room

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilege King Room

  • Max. number of persons: 4
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Standard Single Room

  • Max. number of persons: 1
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Small Double Room

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Junior Suite

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

DRAKES

Type of cuisine: Brasserie

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DRAKES BAR

Photo non contractuelle / Strictly non binding

Comfortable, contemporary surroundings servings drinks, snacks and light meals

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NELSONS LOUNGE

Photo non contractuelle / Strictly non binding

Traditional lounge setting located in the lobby of the hotel ideal for intimate evening dining, afternoon tea and we also serve speciality coffees.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 229

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Exeter Rougemont Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

6,348 reviews

tripadvisor

TripAdvisor Rating 3.5/5

564 reviews

Nice stay

Customer review rating 4.0/5

Mike Business - 07/11/2019 Confirmed reviews AccorHotels

Nice comfortable room. Missed breakfast so asked for sausage bap. Got a bap with two dried out rock hard sausages so threw it away.

Comfortable, central and cheerful helpful staff

TripAdvisor rating 3.5/5

Lesley P Couples - 07/11/2019 TripAdvisor review

Our second stay here, a very nice hotel in an excellent position for walking out in Exeter and right opposite train station. Premier King room very comfortable with a great bed, breakfast lots of good choices and the staff very welcoming and willing to help.

VERY HAPPY

Customer review rating 4.0/5

Declan M. Couples - 06/11/2019 Confirmed reviews AccorHotels

Efficient staff at reception,Room service good, good variety of choices for breakfast overall my wife and i enjoyed our stay.

Perfect stay

Customer review rating 4.0/5

Lynn C. Couples - 06/11/2019 Confirmed reviews AccorHotels

can't fault our stay - thank you!

Great location, comfortable rooms, friendly and helpful staff.

Customer review rating 4.0/5

Sueb Families - 06/11/2019 Confirmed reviews AccorHotels

A warm welcome on arrival. Cake and a happy birthday message left in the room was a nice touch. Staff were helpful and informative about local amenities etc. The room was clean, bed huge and very comfortable. There was an iron, hairdryer and fan in the room which was handy. I'd definitely stay again and highly recommend The Rougemont Hotel. Thank you for your hospitality

Customer review rating 4.0/5

Bobby D. Business - 06/11/2019 Confirmed reviews AccorHotels

OK. Your big ball of wool bedroom décor is a bit baffling. The room was clean comfortable (if hot). It was a bit of a faff finding somewhere to plug the kettle but First World problems and all that. Staff were helpful and friendly.

short business stop

Customer review rating 4.0/5

Neil Business - 06/11/2019 Confirmed reviews AccorHotels

pleasant hotel with good clean room and high quality finish

Very disappointing!

TripAdvisor rating 3.5/5

Scenic624465 Couples - 06/11/2019 TripAdvisor review

Stayed at the hotel for 2 nights. We paid in advance for 4 restaurant meals....on Friday night we found out there is no restaurant at this hotel! We had to park in a public carpark as there was no parking onsite. Most drinks in the bar had run out. House keeping tapped on the door and proceeded to walk straight in at 3.09pm on the Saturday afternoon! The list goes on. Staff tried to address the issues as we flagged them up. So disappointing after both taking a day off work for a lovely relaxing weekend in Exeter.

it was okay Room was nice

Customer review rating 4.0/5

Anonymous Couples - 05/11/2019 Confirmed reviews AccorHotels

We had stay Friday and Saturday night, Paid For 2 nights but on the Saturday that we were Check out our room at 12pm, And the staff was kind of rude to me

Good

Customer review rating 4.0/5

Anonymous Friends - 05/11/2019 Confirmed reviews AccorHotels

I stayed at the Rougemont for a wedding. The arrangements for the wedding were excellent. My room was comfortable and everything worked. We were directed to the Drakes Bar for dinner on Friday which did not have the abience of a restaurant of the standard of the rest of the hotel. Chair seat covers were horribly stained. Food was good. Reception staff were pleasant and helpful.

Bathroom flooded

Customer review rating 4.0/5

Paul B. Couples - 05/11/2019 Confirmed reviews AccorHotels

Shower was full of hair which I had to unblock and phon didn’t work

Good stay at Rougemont Exeter with convenient location.

Customer review rating 4.0/5

Anonymous Business - 05/11/2019 Confirmed reviews AccorHotels

Efficient check in. Not sure if I received an upgrade due to being a member but the room was very nice. Unable to park in car park but found the Harlequins car park nearby. Good location for the event I attended nearby.

Blissful bed and great breakfast.

Customer review rating 4.0/5

Wraith Couples - 05/11/2019 Confirmed reviews AccorHotels

Our second stay here, very comfortable room, King privilege, plenty of space. Good shower but could have used some of the extra space in the bathroom to have a bigger shower cubicle and move the toilet out from behind the door! Did not really impact on our enjoyment though. Staff are very cheerful and helpful, the breakfast had a lot of good choices and the hotel has attractive bars and lounges. Great position for exploring Exeter and for us to come by train.

Comfortable and welcoming

Customer review rating 4.0/5

Pamela T. Friends - 05/11/2019 Confirmed reviews AccorHotels

We had our first evening meal in Drakes Bar and were somewhat underwhelmed by the ambiance but the food was very good and the staff willing and helpful. Our bedroom was comfortable but NO DRAWER SPACE! Not even bedside cabinets. The bathroom was adequate. We visited as part of friend's wedding celebrations and must say that The Rougemont did them proud. Also a special mention for the staff on reception who went above and beyond the call of duty to assist us.

Very enjoyable

Customer review rating 4.0/5

Gee B. Families - 05/11/2019 Confirmed reviews AccorHotels

From checking in with Gill who was superb the entire stay was a delight

Customer review rating 4.0/5

Anonymous Friends - 05/11/2019 Confirmed reviews AccorHotels

Few problems

Friendly staff

Customer review rating 4.0/5

Anne Couples - 05/11/2019 Confirmed reviews AccorHotels

The staff were friendly and welcoming, and the building is lovely.

Staff are very welcoming and helpful.

Customer review rating 4.0/5

Susan D. Families - 04/11/2019 Confirmed reviews AccorHotels

Always choose Mercure Rougemont as I am disabled and need parking and a comfy chair, this is always there. In fact only thing we do find is that the dining menu is a little boring and take a fair amount of time waiting for it.

Not for anyone who wants to stay for leisure

Customer review rating 4.0/5

B. Solo - 04/11/2019 Confirmed reviews AccorHotels

The hotel accommodate a number of large function/event in their different halls. As a result, access to the restaurant was restricted for other guests during both in the evening and breakfast time. I usually book a hotel that has a good restaurant + bar, so I can relax to drink and have meals. I felt, the hotel was too busy with those event attendees and other guests were there 2nd preference.

Nice staff, but poor policy and facilities

Customer review rating 4.0/5

Simon Solo - 04/11/2019 Confirmed reviews AccorHotels

I had to check in with my credit card (passport and driving license weren´t enough) which was buried in my case, i was forced to open my case at reception while area was filled with wedding guests for the wedding i was about to attend, it was then quite embarrassing to have to change to my suit in the toilets after a long drive, this was noticed by 90% of the attendees of the wedding. I was told it was policy to pay at check in, not check out, which is quite ridiculous. The breakfast was nice, however at 15 minutes to the end of breakfast, no bacon, and only one tiny sausage left, i was told it was the end of breakfast so no more food would be brought out. As for the facilities, they were only OK, not worth the cost, and with only shampoo and body lotion provided, i was surprised to find no shower gel, so the shower was unpleasant since i only realised after getting in the shower, which was blocked, and so the floor was also flooded. When i reported the blocked shower at reception, they were completely aware of the blockage, but had chosen to do nothing about it. The reception staff and bar staff were friendly, but a few of them were completely incompetent, luckily the more experienced staff were there to guide them.

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