Mercure Exeter Rougemont Hotel 4 stars

TripAdvisor rating 3.5/5 468 reviews
Mercure Exeter Rougemont Hotel
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Hotel extras

  • Located opposite Exeter Central train station

  • Drakes Restaurant offers a choice of brasserie-style meals

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • Central location, with plenty of nearby attractions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • EXETER AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP
exeter
united kingdom

Tel: +4401392410237

Fax: (+44)8713769118

Contact email

Check-in from 14h00

Check out up to 12h00

  • EXETER BUS STATION :  

  • By plane

    EXETER AIRPORT At 9km / 6 miles - Shuttle paying

  • By train

    EXETER CENTRAL At 0.16km / 0.1 miles

GPS :50.72575, -3.533418

Our accommodations

At Mercure Exeter Rougemont Hotel, we have 98 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Standard Double Room

  • Max. number of persons: x4
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Standard Twin Room

  • Max. number of persons: x2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Privilege King Room

  • Max. number of persons: x4
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Standard Single Room

  • Max. number of persons: x1
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Small Double Room

  • Max. number of persons: x2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Junior Suite

  • Max. number of persons: x2
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

DRAKES

Type of cuisine: Brasserie

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DRAKES BAR

Photo non contractuelle / Strictly non binding

Comfortable, contemporary surroundings servings drinks, snacks and light meals

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NELSONS LOUNGE

Photo non contractuelle / Strictly non binding

Traditional lounge setting located in the lobby of the hotel ideal for intimate evening dining, afternoon tea and we also serve speciality coffees.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 229 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more
Mercure Exeter Rougemont Hotel Meeting Room

Our guest reviews for
Mercure Exeter Rougemont Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

5,580 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

468 reviews

Customer review rating 4.0/5

Anonymous Business - 19/04/2019 AccorHotels certified review

Good overall experience. The people at the desk were very helpful and friendly. The room I had was a bit small, even for a single, but the large bathroom made up for it. The only complaint would be the desk is a bit small to work on with a computer. There are adequate plugs (a problem in many hotels).

Dear Mr U., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m pleased that overall you enjoyed your stay with us. However, I'm sorry you found the desk in your room to be a bit small. If you book with us again, simply put a special request in at time of booking for a room with a larger desk and we'll do all we can to accommodate you. Thank you again for sharing your experience, and we hope to get the opportunity to welcome you again soon. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Always a comfortable stay

Customer review rating 4.0/5

Anonymous Business - 19/04/2019 AccorHotels certified review

Friendly welcome at Reception, comfortable room, pleasant stay as always

Dear Ms D., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m delighted you enjoyed your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Mr

Customer review rating 4.0/5

Anonymous Business - 19/04/2019 AccorHotels certified review

Good

Dear Mr B., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. We're so pleased that overall you enjoyed your stay with us. I notice that you marked us down on staff. If there's anything specific you'd like to highlight I'd be grateful if you could email me direct. Thank you again for sharing your experience, and we hope to get the opportunity to welcome you again soon. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Business trip

Customer review rating 4.0/5

Anonymous Business - 18/04/2019 AccorHotels certified review

Had a late check in, very friendly receptionist. Room clean and tidy.

Dear Ms T., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I'm so pleased that you had a successful business trip with us and we hope to get the opportunity to welcome you again the next time you visit Exeter. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Mrs Louise P.

Customer review rating 4.0/5

Louise Business - 18/04/2019 AccorHotels certified review

Lovely place, ideally situated for my business trips. Very friendly and helpful staff. Would like the menu changed more often though.

Dear Ms P., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. We appreciate your kind words about the team. It is always a pleasure to receive positive feedback. Regarding our food menus, we have in fact just launched a new menu which hopefully you'll get the opportunity to sample on your next visit. Thank you again for sharing your experience, and we look forward to welcoming you again soon. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Disappointing room service

Customer review rating 4.0/5

Anonymous Business - 18/04/2019 AccorHotels certified review

I have stay at the Mercure Rougemont many times on business, however on this occasion the room service menu has changed, and it was extremely disappointing. Not only was it very limited (and I noticed nothing for a vegan). I was extremely shocked to have it arrive in a cardboard box, no plate! Not what you expect for paying £18 for fish and chips. I would suggest that room service menu is improved, and that if you are going to continue to supply fish and chips in a cardboard box you also supply a plate!

Dear Ms M., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback about room service is very useful to us. This is a new menu that was launched only two weeks ago. I will forward your comments to our Head Office as it is they who produce our menus. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

One of the better Mercure Hotels

Customer review rating 4.0/5

Lesley Couples - 18/04/2019 AccorHotels certified review

Very friendly staff, nice clean, comfortable room, good shower.

Dear Ms H., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m pleased that overall you enjoyed your stay with us and that you think we are one of the better Mercure hotels. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Nice place and great staff

Customer review rating 4.0/5

Alan B. Business - 18/04/2019 AccorHotels certified review

I have been staying regularly over the last few months. The staff have always been helpful, friendly and professional. The rooms have always been good.

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. We're so happy that you enjoyed your long stay with us. I will share your kind words with the team and we hope to get the opportunity to welcome you again in the future. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Not worth 4 star status

Customer review rating 4.0/5

Michaela L. Couples - 18/04/2019 AccorHotels certified review

We arrived at 8pm to be told there is an open mic night in the restaurant. Not what I would expect in a 4 star hotel. Food was way over priced and room was ok but very standard.

Dear Ms L., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your feedback about our Open Mic night. I have forwarded this to our Food & Beverage Manager in order that she can make alternative arrangements for diners on these nights. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Very relaxing, and enjoyable! Home from home

Customer review rating 4.0/5

Olivia P. Couples - 18/04/2019 AccorHotels certified review

I only stayed for one night but felt as valued as the guests staying for longer. Bed was comfortable, sheets were clean and fresh and room had a great T.v!

Dear Ms P., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. We very much appreciate your comments regarding your stay and I'm so pleased you enjoyed the experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

We recently had very comfortable, pleasant overnight stays on our route to and from Cornwall>

Customer review rating 4.0/5

Jean V. Couples - 18/04/2019 AccorHotels certified review

What more could one want! - a welcoming receptionist, a pleasant room, a comfortable bed, a well appointed bathroom, tea-making facilities, a good breakfast and the convenience of being in the town centre. Thank you for a most enjoyable stay!

Dear Ms V., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I'm delighted you had an enjoyable stay. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

The hotel that is as good as it says it is

Customer review rating 4.0/5

Guy M. Business - 17/04/2019 AccorHotels certified review

Firstly, thank you for - your Receptionist told us - the unscheduled & unexpected 'double upgrade' of room. Your 'prestige' bedroom, number 106, was lovely, and ideal for our stay. I was making my first visit to an annual conference at the University of Exeter; so, next year I shall ask if the same room is available. The hotel is spacious and clean. Because of the conference, we didn't dine in the hotel; but we did have a very good afternoon tea on the day of our arrival. The breakfasts were excellent: very tasty food, a range of choices, efficient & not fussy, with friendly & helpful staff. Having on-site parking was very useful. If we were to suggest one area for improvement, we weren't sure whether the receptionist on our arrival was distracted or dealing with too much; but the overall effect meant that the welcome was not as friendly as the rest of the service & attention that we received. That said, we would - indeed, we will - happily recommend the Mercure to friends who are visiting Exeter. Thank you.

Dear Mr M., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m delighted you enjoyed your stay with us and liked your upgrade. It's always a pleasure to receive positive feedback. Your kind words are very much appreciated and I have passed them onto the team. I have also forwarded your comments about your check-in experience to our Reception Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Great place for minibreak in Exeter

Customer review rating 4.0/5

John Solo - 17/04/2019 AccorHotels certified review

Good location by station(Central) and bus routes and 200 meters from city centre, shopping malls, sites. Good restaurants nearby, particularly in Queens Centre and Gandy St. Quiet room at top of hotel. Great bar and reception areas for drinks/reading. Quick check in and out. Friendly service. Could do with lift to top floor (only to 3rd.)

Dear Mr U., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m so glad you enjoyed your stay with us and liked our location. Also, your feedback about having a lift to the 4th floor is very useful. Thank you again for sharing your experience, and we hope to get the opportunity to welcome you again soon. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Longer break in Exeter

Customer review rating 4.0/5

Brian Couples - 16/04/2019 AccorHotels certified review

The situation of the hotel was ideal for us, opposite Exeter Central station and within walking distance of the town centre and riverside. The room was well-equipped, quiet and comfortable, but not very big and it lacked clothes storage space for a longer stay. The breakfast was excellent, the staff friendly and helpful.

Dear Mr C., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m so pleased that you liked our location and enjoyed your stay and your breakfast. And your feedback about storage space is very much appreciated. Thank you again for sharing your experience, and we hope to get the opportunity to welcome you the next time you visit Exeter. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Only just satisfactory given the price.

Customer review rating 4.0/5

Christopher Solo - 16/04/2019 AccorHotels certified review

One member of the reception staff had a somewhat curt manner. In the evening the entire bar reeked of body odour. The price of £114 was high for such a small room (208). The plug on the kettle base was loose and potentially dangerously so (I informed the reception).

Dear Mr W., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have forwarded your comments to our Reception Manager and Food & Beverage Manger. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. I appreciate you telling us about the faulty kettle in your room. This has now been replaced. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Sir Daniel N.

Customer review rating 4.0/5

Sir D. N. Couples - 16/04/2019 AccorHotels certified review

Fantastic experience and friendly staff

Dear Ms N., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m delighted you enjoyed your stay with us and will pass on your kind words to our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Good but spoilt

Customer review rating 4.0/5

Lisa M. Friends - 16/04/2019 AccorHotels certified review

Our stay was spoilt by a noisy stag party repeatedly knocking on our bedroom door throughput the evening and waking us up at night. The 2am knock resulted in one of our party getting no further sleep.

Dear Ms M., Thank you for taking the time to write a review and comment on your stay at the Mercure Exeter Rougemont Hotel. I am very sorry that your experience was marred by the stag party; please allow me to express my sincerest apologies. I understand that our Reception Manager awarded you some additional Le Club points when you checked out on Sunday. I hope this has gone some way to making up for you being woken up in the middle of the night. Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Mrs

Customer review rating 4.0/5

Mrs S. J. Couples - 16/04/2019 AccorHotels certified review

The hotel’s position in Exeter City Centre is excellent and the staff were fine. We had several issues during our stay of 48hrs. Our planned dinner on the first night in the dining room had to be abandoned and the alternative of the Drake’s bar was rather depressing and lacking in any atmosphere. The room which had obviously been divided by an inadequate stud partition was completely unsatisfactory.On the two nights of our stay we were woken up by voices talking in the next room. The fire door closure needs looking at- very noisy to use. The towels were almost threadbare and discoloured.These problems could easily be sorted out by the management and I suggest you do the necessary investigations. We raised our concerns about the noise with one of the receptionists.

Dear Mrs J., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have forwarded your comments to the relevant department heads and as you suggested, we will be undertaking the necessary investigations. Please rest assured that we are taking the appropriate measures to address the problems you encountered in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Miss

Customer review rating 4.0/5

Lauren N. Friends - 15/04/2019 AccorHotels certified review

Staff apart from the nice lady on reception were exceptionally rude. I asked for breakfast to be brought to my room on my day of arrival and got charged twice. Rude staff member bringing the card machine to my door after already delivering breakfast. Hotel room lovely and clean but extremely stuffy and hot. Hence two fans in the room.

Dear Miss N., Thank you for taking the time to write a review and comment on your stay at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. I wonder if you remember who the person was that delivered your breakfast to you? And anyone else who was rude to you? I will be conducting a full investigation. Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Ok but could be better

Customer review rating 4.0/5

Tom Business - 15/04/2019 AccorHotels certified review

I stayed with you on Thursday night (room 121) and thought the stay was fine but could have been made better in the following ways. Everyone was very friendly so can't fault staff enthusiasm! The TV didn't work. The iron marked the collar of my shirt. The cutlery and mugs at breakfast hadn't been properly cleaned. The door to the room opposite mine crashed shut (and the occupants were in and out frequently). One of the slow release fire doors near the room needed its hinges oiling (otherwise you lose the main benefit of a slow release door - quiet!)

Dear Mr L., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have passed your comment about your TV to our Maintenance Manager and I have also asked him to take a look at the iron and the squeaky fire door next to the room you stayed in. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel
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