Mercure Exeter Rougemont Hotel 4 stars

TripAdvisor rating 3.5/5 481 reviews
Mercure Exeter Rougemont Hotel
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Hotel extras

  • Located opposite Exeter Central train station

  • Drakes Restaurant offers a choice of brasserie-style meals

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • Central location, with plenty of nearby attractions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • EXETER AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP
exeter
united kingdom

Tel: +4401392410237

Fax: (+44)8713769118

Contact email

Check-in from 14h00

Check out up to 12h00

  • EXETER BUS STATION :  

  • By plane

    EXETER AIRPORT At 9km / 6 miles - Shuttle paying

  • By train

    EXETER CENTRAL At 0.16km / 0.1 miles

GPS :50.72575, -3.533418

Our accommodations

At Mercure Exeter Rougemont Hotel, we have 98 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Standard Double Room

  • Max. number of persons: x4
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Standard Twin Room

  • Max. number of persons: x2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Privilege King Room

  • Max. number of persons: x4
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Standard Single Room

  • Max. number of persons: x1
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Small Double Room

  • Max. number of persons: x2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Junior Suite

  • Max. number of persons: x2
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

DRAKES

Type of cuisine: Brasserie

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DRAKES BAR

Photo non contractuelle / Strictly non binding

Comfortable, contemporary surroundings servings drinks, snacks and light meals

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NELSONS LOUNGE

Photo non contractuelle / Strictly non binding

Traditional lounge setting located in the lobby of the hotel ideal for intimate evening dining, afternoon tea and we also serve speciality coffees.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 229 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more
Mercure Exeter Rougemont Hotel Meeting Room

Our guest reviews for
Mercure Exeter Rougemont Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

5,692 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

481 reviews

Expected more

Customer review rating 4.0/5

Nadia P. Couples - 15/05/2019 AccorHotels certified review

I have had great experiences in other mecure hotels this one was not one of the better ones

Dear Ms p., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. In order for us to improve, is there anything specific that we could have done better? Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

It was a good stay

Customer review rating 4.0/5

Anonymous Families - 14/05/2019 AccorHotels certified review

The hotel was lovely, our room was really nice, the staff were nice, our room was too hot and the pillow too hard

Dear Ms M., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. However, I'm very sorry that you found your room to be too hot and your pillow to be too hard. We have fans available and softer pillows are available upon request. This feedback is very important to us as we strive to improve our guests' overall satisfaction. Thank you again for sharing your experience, and we hope to get the opportunity to welcome you again soon. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

A R.

Customer review rating 4.0/5

A R. Couples - 14/05/2019 AccorHotels certified review

Excellent

Dear Mr R., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. We're so pleased that you enjoyed your stay and hope to get the opportunity to welcome you again soon Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Lovely hotel, very friendly staff who are more than willing to help!

Customer review rating 4.0/5

Simone Friends - 14/05/2019 AccorHotels certified review

Lovely welcome by the staff and they were very helpful with any enquiry. Room was great and clean, breakfast was fantastic also. Only complaint would be with regards to the noise on the street, which of course isn't the hotels fault!

Dear Ms F., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m delighted you enjoyed your stay with us and found our team to be helpful and friendly. It’s always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope to get the opportunity to welcome you again if you visit Exeter in the future. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Lovely friendly stay

Customer review rating 4.0/5

Steve B. Friends - 14/05/2019 AccorHotels certified review

Peaceful welcoming friendly service all the way through the weekend with good rooms and facilities nothing to complain about here!!!!

Dear Mr B., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m delighted you enjoyed your stay with us and had a good weekend at the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Comfortable room close to the city centre

Customer review rating 4.0/5

Anonymous Friends - 14/05/2019 AccorHotels certified review

The pride event was fun. The food was good. The room was comfortable and clean. Staff helpful. A good breakfast.

Dear Ms W., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m so pleased that you enjoyed your stay with us and that you had a good time at the Pride event in Exeter. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Reception were really helpful and the room I had was perfect

Customer review rating 4.0/5

Anonymous Business - 13/05/2019 AccorHotels certified review

The lady on reception was really great in finding me a lovely room despite the fact that the computer system was down

Dear Ms C., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m so pleased that you enjoyed your stay with us and that the team looked after you well. It's always a pleasure to receive positive feedback and we hope to get the opportunity to welcome you again soon. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Disappointing

Customer review rating 4.0/5

S R. Couples - 13/05/2019 AccorHotels certified review

Disappointing

Dear Mr r., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. if there's anything specific that you'd like to tell me about your stay, please let me know by return email. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Clean, comfortable, friendly and professional

Customer review rating 4.0/5

Gary H. Business - 13/05/2019 AccorHotels certified review

Excellent breakfast, helpful and very pleasant staff, clean and comfortable room. Great location.

Dear Mr H., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m delighted you enjoyed your stay with us and appreciate your kind words about our staff. I will forward your comments to the team. Thank you again for sharing your experience, and we hope to get the opportunity to welcome you again the next time you visit Exeter. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Mrs B.

Customer review rating 4.0/5

Anonymous Couples - 13/05/2019 AccorHotels certified review

We only had a 2 night stay. And it started well but 2nd morning asked for s breakfast in bed. It came with no cups for the tea, no salt and pepper, no ham to go with my cheese no condiments. When I called down to reception still didn’t come back with everything. So unfortunately that was extremely disappointing

Dear Ms B., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m glad that overall you enjoyed your stay with us. However, I was very sorry to hear about the issues you had with room service breakfast. Please accept my sincerest apologies. I have forwarded your comments to our Food & Beverage Manager in order that she can address the problems you had and prevent future occurrence. Thank you for your feedback and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Comfortable, good location, friendly service

Customer review rating 4.0/5

Anonymous Families - 12/05/2019 AccorHotels certified review

As above

Dear Ms E., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. We're delighted that you enjoyed your stay with us. It’s always a pleasure to receive positive feedback and we hope to get the opportunity to welcome you again soon. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Wedding

Customer review rating 4.0/5

Dan Couples - 12/05/2019 AccorHotels certified review

Stayed on the night of our wedding. The day staff were fantastic and congratulatory, and there was a lovely card in our room. Same cannot be said for the curt night receptionist who made no effort to even acknowledge the fact that the guests checking in were in a suit and wedding dress! It sounds small, but not even a "congratulations"!

Dear Mr D., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. Congratulations on your recent marriage. I’m so pleased that our staff in the main treated you well. However, please accept my apologies if you found one of our night time receptionists to be curt. I have passed your comments to our Reception Manager in order that she can address the issue. Thank you again for sharing your experience, and we hope to get the opportunity to welcome you again soon. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Miss Rebeccah B.

Customer review rating 4.0/5

Rebeccah B. Couples - 11/05/2019 AccorHotels certified review

The cleanliness of the hotel was below par and the room in which we were allocated was appalling. When I entered the bathroom I was horrified to be greeted with a sink full of hair that had not been washed, a hole in the door, mildew on the ceiling and grime on the edge of the bath. The noise levels were appalling which resulted in very little sleep, I felt like I was in a night club although my window was shut. When I asked to be moved to another room, I was told that this was not possible; nor were the problems rectified. I looked forwarded to staying at the hotel as it portrayed the ambience that it was a traditional hotel with modern features, but this was not the case. I have paid £34 previously to stay in a premier inn and their cleanliness surpassed yours, I can not believe that you would offer rooms to that standard to paying customers. It was an implied term of our contract that the accommodation provided would be of a standard of cleanliness and quality reasonably to be expected from this type and price of hotel. I have taken photographic proof of my experience and I am willing to share. It's also an implied term that the service provided would be done so with reasonable care and skill as required by the Supply of Goods and Services Act 1982/ Consumer Rights Act 2015. Therefore, you are in breach of contract. As such, I am legally entitled to receive compensation from you.

Dear Ms B., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am so sorry about the issues you had with the cleanliness of your room; please allow me to express my sincerest apologies. Our Housekeeping Manager and I are undertaking a full investigation into the room you stayed in. Please can you bear with me and I will come to you again asap as soon as the investigation is complete. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

A Noisy Stay, but a Terrific Experience

Customer review rating 4.0/5

Mark L. Business - 10/05/2019 AccorHotels certified review

Despite a huge amount of noise from an event taking place that evening, the personal and attentive service from the wonderful receptionist (I want to say Jill?) more than made up for it. The innovative and convenient partnership with a local gym meant I was able to get out for a few hours, and the unexpected upgrade to a suite meant I was extremely comfortable after the party had ended.

Dear Mr L., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m delighted that you enjoyed your stay with us and that we looked after you well. And we're glad that you managed to get to the gym during your stay. Thank you again for sharing your experience, and we hope to get the opportunity to welcome you again soon.. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Very good

Customer review rating 4.0/5

Shan S. Business - 10/05/2019 AccorHotels certified review

Excellent staff, especially reception. Very helpful and friendly, extremely professional.

Dear Mr K., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m delighted that you enjoyed your stay with us and that our staff made you feel welcome. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Wonderful stay

Customer review rating 4.0/5

Ann C. Families - 10/05/2019 AccorHotels certified review

Couldn’t fault anything. On arrive the girl on reception was so welcoming. The room was lovely. When we went for breakfast nothing was too much trouble. Would definitely stay again and recommend.

Dear Ms C., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m so pleased you enjoyed your stay with us. I'll forward your kind words to the team as it's always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope to get the opportunity to welcome you again soon. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Miss

Customer review rating 4.0/5

Samantha Business - 09/05/2019 AccorHotels certified review

Nice short stay, lovely staff and comfortable room.

Dear Ms T., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m delighted you enjoyed your stay with us. It's always a pleasure to receive positive feedback and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Nice room, laissez faire approach and helpful staff .

Customer review rating 4.0/5

May V. Families - 09/05/2019 AccorHotels certified review

housekeeping staff ( a chap whose name I didn’t catch) was lovely. Nothing too much of a problem and although I was almost certainly last to check out that day he was charming. I stayed with my dog and everyone was thoroughly lovely . Helpful chap on reception in the evening too. People make your hotel and you have some good people. Bar food and drink ok and fact that my son and I could sit with the dog and eat in the bar very helpful. Good singer too. See you Friday for another stay.

Dear Ms S., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m so pleased you enjoyed your stay with us and appreciate your kind words about our staff. Thank you again for sharing your experience, and we look forward to welcoming you again on Friday. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

lovely staff and excellent service

Customer review rating 4.0/5

Heather Business - 08/05/2019 AccorHotels certified review

very approachable staff, excellent house keeping and the room was lovely. the only irritation was a guest setting the fire alarm off at 1.15am requiring a full evacuation.

Dear Ms G., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. We're glad that overall you enjoyed your stay with us and that you found our staff to be approachable. It's a shame about the fire alarm going off but the safety of all our guests is paramount and as such we have to evacuate the building when this happens. Thank you again for sharing your experience, and we hope to get the opportunity to welcome you again soon. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

A good base for visiting Exeter and exploring Devon

Customer review rating 4.0/5

Mrs A. C. Couples - 08/05/2019 AccorHotels certified review

Ideally suited for exploring shops, historic sites and restaurants. In Exeter and further afield in Devo

Dear Mrs C., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. We're so pleased that you enjoyed your stay with us and liked our central location. Thank you again for sharing your experience, and we hope to get the opportunity to welcome you again the next time you visit Exeter. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel
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