Hotel - Mercure Exeter Rougemont Hotel
Mercure Hotel Mercure Hotel

Mercure Exeter Rougemont Hotel

3.5/5 365 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 69.00 GBP Non member rate
From 65.55 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Manual temperature control
  • EXETER AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At Mercure Exeter Rougemont Hotel, we have 98 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

  • 98 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

d
4.0/5 AccorHotels Rating 4,404 reviews

Our guest reviews for Mercure Exeter Rougemont Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 365 reviews
Denis C. Couples - 14/07/2018 AccorHotels certified review
« Staff incredibly helpful »

The room was very spacious, cool and comfortable.

Jonathsb Families - 14/07/2018 AccorHotels certified review
« Staff made the experience the best »

Welcomed by friendly staff at the reception. Went to our room which was clean. Had s few drinks at the bar which was served by a more than friendly man at the bar.

Sally Couples - 14/07/2018 AccorHotels certified review
« great location for station »

The reception staff were very friendly and welcoming. The room was a good size and the bed was very comfy. My only criticisms were that the mugs were not really clean and there were hairs on the bedding.

Adam B. Business - 13/07/2018 AccorHotels certified review
« Dark »

I was gratefully allowed to check in at 1.30 as was starting work early at 3pm until around midnight. When I arrived back to the hotel last midnight there was no power in the room. I understood that I wasn't the only room affected. This issue wasn't fixed as I was told there were no other rooms , I didn't want to transfer hotels that late at night and the issue wouldn't be fixed until the next day. I checked out at 7.30am the next day. The room isn't air conditioned and the windows were open, the window was almost completely full of hugs and overnight the excessant noise of seagulls was constant and made me really struggle to sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr b., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow General Manager

Anonymous Business - 13/07/2018 AccorHotels certified review
« Good business base »

Friendly, professional service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback from one of our Le Club Loyalty Members and our thanks for your continued support and patronage. Please be assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to review your stay on Trip Adviser so that other guests may share in your experiences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Rosalind Friends - 13/07/2018 AccorHotels certified review
« Very pleasant stay in comfortable hotel. »

Welcomed on arrival & greeted afterwards on each occasion entering & leaving hotel. Very friendly & helpful staff. Breakfasts tasty with good selection & we liked the option of "cooked to order". We didn't have an evening meal but staff happy to provide us late one evening with cheese boards. Staff helpful with local knowledge regarding shopping/eating out & sightseeing. Our room was spacious & comfortable with good sized bathroom. Only thing missing was bedside unit containing drawers-they would have been useful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms I., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback from one of our Le Club Loyalty Members and our thanks for your continued support and patronage. Please be assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to review your stay on Trip Adviser so that other guests may share in your experiences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

J B. Couples - 11/07/2018 AccorHotels certified review
« Really enjoyed our stay »

Entrance hall was very welcoming as were the reception staff. Check in was easy. Our room was excellent, very clean and a great size with some extras. The drinks and fan made our stay comfortable as it was 30 degrees plus outside. Check out very fast. Definitely use the hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr b., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback from one of our Le Club Loyalty Members and our thanks for your continued support and patronage. Please be assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to review your stay on Trip Adviser so that other guests may share in your experiences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

John L. Couples - 11/07/2018 AccorHotels certified review
« Mr J L. »

Great.

Anonymous Friends - 11/07/2018 AccorHotels certified review
« Disappointed. »

I booked this as thought it would be a treat following my usual B&B stays in Exeter. Was surprised the hotel is without air conditioner with hot and stuffy rooms, service for lunch poor, waited 15 minutes to be served. Food average, breakfast managed not coordinated, empty plates, had to keep asking for things. Would not recommend as cannot compete with any other properties I stayed in in Exeter over the last year.

Anonymous Couples - 10/07/2018 AccorHotels certified review
« it was fine staff was very helpful »

my stay was let down by the room not having air conditioning and the fan being inefficient at keeping the room cool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Moulton, We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. I am sorry that you did not find your stay to be 100% satisfactory but please be assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an improvement on the previous one. Sincerely, Amy Gleadow General Manager

Jo D. Friends - 10/07/2018 AccorHotels certified review
« The room was uncomfortably hot - the rest of the experience was good. »

The hotel was good, the service was good but the room was unbearable due to the heat. With only one fan and no air conditioning (in a recently refurbished room) this was very disappointing and this would put me off staying again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms D., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. I am sorry that you did not find your stay to be 100% satisfactory but please be assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an improvement on the previous one. Sincerely, Amy Gleadow General Manager

Anonymous Friends - 10/07/2018 AccorHotels certified review
« A very small double »

Very friendly and helpful receptionist. Booked two twin rooms for my friends and I. One of the rooms was much smaller than the other with a small double bed to share nd there was no air conditioning only fans which meant a very hot stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. I am sorry that you did not find your stay to be 100% satisfactory but please be assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an improvement on the previous one. Sincerely, Amy Gleadow General Manager

M. Couples - 10/07/2018 AccorHotels certified review
« Great location and friendly staff »

I was disappointed on the size of the room but this didn't, affect the overall experience. The seating area was full as the IEEE conference was running sothis was a bit irksome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr and Mrs M., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. I am sorry that you did not find your stay to be 100% satisfactory but please be assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an improvement on the previous one. Sincerely, Amy Gleadow General Manager

Anonymous Couples - 10/07/2018 AccorHotels certified review
« Nice hotel »

Lovely hotel just disappointed we wasn’t warned of a prom on the Friday night and the rooms where extremely hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms R., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. I am sorry that you did not find your stay to be 100% satisfactory but please be assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an improvement on the previous one. Sincerely, Amy Gleadow General Manager

Jp Business - 10/07/2018 AccorHotels certified review
« Pleasant stay »

Staff very kind and helpful. Nice and clean room. Will come back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback from one of our Le Club Loyalty Members and our thanks for your continued support and patronage. Please be assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to review your stay on Trip Adviser so that other guests may share in your experiences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Jackie R. Couples - 10/07/2018 AccorHotels certified review
« Great hotel, great location »

Thoroughly enjoyed my stay as did my husband. The check in girl on reception was very friendly so started our stay on a high note. Lovely room especially the ensuite, very clean too. So glad to see a floor fan in our room, it was so hot and this was much appreciated. Great location, which was the main reason we booked as we were visiting our son who lives in centre of Exeter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to review your stay on Trip Adviser so that other guests may share in your experiences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

John K. Business - 10/07/2018 AccorHotels certified review
« Ideal for our stay , the hotel was clean and well presented, the food was good ,and staff, excellent very helpful »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to review your stay on Trip Adviser so that other guests may share in your experiences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Rosalie Solo - 10/07/2018 AccorHotels certified review
« A convenient and peaceful stay in Exeter central »

I have stayed here a few times as it is the most convenient hotel in Exeter. The staff are always accommodating, especially helpful as I am always a walk in customer. This time I had a cosy room on the top floor with lovely views over Exeter. Bathroom and bedroom always clean and tidy. Bed comfortable enough for the one night I stayed. Great hotel for convenience, practicality and a peaceful nights sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms D., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Peter E. Couples - 10/07/2018 AccorHotels certified review
« Everything was lovely apart from the lack of air conditioning in the room. »

Very friendly staff, lovely breakfast, great position in the town with parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Philip I. Business - 09/07/2018 AccorHotels certified review
« Twelve day stay on business in Exeter »

As usual, a warm welcome from the staff and a very comfortable room. Only slight disappointment this time was the absence of a fridge/mini-bar - and give the high temperatures (up to 29c), air con would have been appreciated! But otherwise, everything was perfect - including the excellent full English breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr I., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback from one of our Le Club Loyalty Members and our thanks for your continued support and patronage. Please be assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to review your stay on Trip Adviser so that other guests may share in your experiences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 69.00 GBP Non member rate
From 65.55 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates