Hotel - Mercure Exeter Rougemont Hotel
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Mercure Hotel

Mercure Exeter Rougemont Hotel

Queen Street 
EX43SP  EXETER
UNITED KINGDOM

144 reviews
TripAdvisor Rating Based on 144 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • EXETER AIRPORT

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • EXETER AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At Mercure Exeter Rougemont Hotel, we have 98 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

  • 98 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 2,774 reviews

Our guest reviews for Mercure Exeter Rougemont Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 144 reviews
AccorHotels certified review
Peter R. Business - 13/08/2017
« Satisfactory but please fix WiFi for compter connection »

Rooms and meals are satisfactory. But unable to connect to WiFi via computer, but you could phone. I am travelling on business and need access to internet to write reports which I cannot do on the phone. Reception was initially unsympathetic, 'must be the security settings on my computer' and 'nobody else has a problem'. Even though the same computes is used to connect all over the world including your sister hotel the Southgate. After shift change, I got a better response, and it emerged that other people could not connect via computer. THIS IS A STOPPER FOR ME. Unless this is fixed, I will go elsewhere.

AccorHotels certified review
Paul J. Couples - 13/08/2017
« Good stay »

The hotel and staff were excellent and nicely appointed we had a very pleasant stay.

AccorHotels certified review
Anonymous Families - 12/08/2017
« Comfortable room. Lovely hotel »

Lovely hotel. Comfortable well appointed room. Restaurant service poor.

AccorHotels certified review
Gw Couples - 12/08/2017

Stayed 3 weeks. Loved the room, the staff were very helpful and friendly. The shower was fantastic. Location couldn't have been better. Lack of onsite parking was an issue but the public carpark round the corner was great.

AccorHotels certified review
Naomi-jane H. Business - 11/08/2017
« Miss N J Hopkins »

The hotel staff where very pleasant and helpful, the hotel it self was very clean and a wonderful building which had been kept very well.

AccorHotels certified review
Roger -. Y. Couples - 11/08/2017
« One Year On Rougemont Exeter »

At only one year as a Mercure Hotel there is quite a distance to go before it comes up to the high standard we would expect. Whilst very accommodating on our extra first night (receptionist excellent) the Bar/Food service was less so with dirty glass and missing Cider on tap. Food was ok but service was slow especially as we had asked "how long" because we could have eaten elsewhere. Breakfast organisation was also very poor, if managers were apparent it was often left to more junior staff to sort out problems. Again service for a la carte items very slow and some items ran out or were miss described Cinnamon Crème Fresh should not be served as Cinnamon Fromage Frais. No AC in room and although in a quite room 231 the Private Road down to the college was also the early morning delivery access for the Hotel. Ladies would also prefer the option of a moveable shower rather than a fixed overhead.

AccorHotels certified review
Helen Business - 10/08/2017
« Excellent »

Very welcoming clean and friendly Upgraded free of charge on arrival very satisfied

AccorHotels certified review
Vicky Business - 10/08/2017
« Too long to check in, cell like room, which was hard to get to due to the tiny staircase to the 4th floor »

Underwhelming Busy car park with no spaces, and very difficult to enter due to sharp turn and poorly placed barrier, so difficult to even drop off Rickety access ramps to the reception Lack of acknowledgement at reception of customers queuing - no apology for the delay 4th floor room lift to 3rd floor then a long walk and several short flights of stairs until got to the main 4th floor staircase which was very narrow and not easy to negotiate with even a small suitcase and briefcase Room well decorated but tiny Tv had a message continually displayed about needing to be retuned

AccorHotels certified review
Dan Solo - 09/08/2017
« Pleasant  »

A nice relaxing weekend stay , quick and easy check in and intentive staff . The location was perfect for all amenities, would definitely use again .

AccorHotels certified review
Paul P. Friends - 09/08/2017
« Very good. »

The hotel is one of the most beautiful we have stayed in. The interior is quite stunning and the location is ideal. However the rooms are lacking storage space. There was a wardrobe but no drawers so for our stay, we were living out of a suitcase. The supplies for hot drinks were very limited and if we had a tea or coffee before bed, there was no milk left for a morning drink. I do have a bad taste from my booking experience. Because I had problems booking on line I telephoned to book. I was told I would save money by being a Le Club Accorhotels member and so I agreed to join. I was kept on the phone for more than thirty minutes and when I received my phone bill I was shocked to see that the call had cost me more than £39.00 and the charge for our rooms was more than advertised on the web site. I took this up with you staff at the hotel and the implication was that it was my fault for calling central reservations even though I thought I was calling the hotel direct and there was no mention that it was a premium rate call and the operator never told me this. How did I save money? We booked three rooms and all six of us thought the drinks at the bar were rather expensive.

AccorHotels certified review
Alison W. Business - 09/08/2017

Comfortable clean pleasant staff

AccorHotels certified review
Dennis M. Couples - 09/08/2017
« Thought I was getting something different »

It was a good room, but the ad stated we would receive drinks in the room. Two bottles of water does not mean drinks in my mind. Room on street was very noisy in the morning with tour buses outside of window.

AccorHotels certified review
Ashleigh Q. Couples - 09/08/2017
« Nice hotel, good location  »

Hotel was nice, good location, but the car park is tiny! This should be stated on your website. Room was spacious, but the floor was stained and the bed sheets were covered in bits of fluff, as were the towels.

AccorHotels certified review
Mr M. P. Couples - 08/08/2017
« Fabulous Hotel »

Excellent service and great location. We had a great stay in Exeter and the hotel was fabulous.

AccorHotels certified review
Anon Couples - 08/08/2017
« Ms »

Lovely clean, modern hotel. Great price and location... Staff could not do enough to help us.

AccorHotels certified review
Danao Couples - 08/08/2017
« Nice hotel, pleasant staff »

Only 2 minor negatives: We didn't have any towels of day 2 of our stay, we have reported it to the reception and were promised this would be sorted. When we came back from dinner at around 11pm the towels were still not in the room, so we had to go and get some from the night reception. We also asked if the bar was still opened, we were told to wait and the lady would come and serve us. We gave up after 15 mins of waiting. Perhaps we were late, I am not sure. But it would be better to be told sorry the bar is closed. Otherwise perfect stay. Thank you.

AccorHotels certified review
Conroy J. Couples - 08/08/2017
« Disappointing  »

Having stayed at neumerous Hotels in U.K. and Europe,I think it's a Disgrace CHARGING your GUESTS to Park their Vehicles on your Premisses.

AccorHotels certified review
Webb Couples - 08/08/2017
« Our 'double' bedroom was two singles pushed together. Not happy.  »

The staff where welcoming and friendly, however I was very disappointed of having to sleep on two single beds pushed together after booking a double room! It was not comfortable.

AccorHotels certified review
Diane Couples - 08/08/2017
« Very comfortable stay »

On arrival, we were checked in and given our room key, the room was not made up, so was told the room next door was free, the whole corridor had not been cleaned. So then given a room on a higher floor, a very nice room, very comfortable bed, very good breakfast.

AccorHotels certified review
Bill Couples - 08/08/2017
« Pleasantly surprised  »

Room was immaculate, also huge which we were not expecting.

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