Mercure Exeter Rougemont Hotel 4 stars

TripAdvisor rating 3.5/5 556 reviews
Mercure Exeter Rougemont Hotel
See on a map
+ 15 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Located opposite Exeter Central train station

  • Drakes Restaurant offers a choice of brasserie-style meals

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • Central location, with plenty of nearby attractions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • EXETER AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP
exeter
united kingdom

Tel: +4401392410237

Fax: (+44)8713769118

Contact email

Check-in from 14h00

Check out up to 12h00

  • EXETER BUS STATION :  

  • By plane

    EXETER AIRPORT At 9km / 6 miles - Shuttle paying

  • By train

    EXETER CENTRAL At 0.16km / 0.1 miles

GPS :50.72575, -3.533418

Our accommodations

At Mercure Exeter Rougemont Hotel, we have 98 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Standard Double Room

  • Max. number of persons: 4
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Standard Twin Room

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilege King Room

  • Max. number of persons: 4
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Standard Single Room

  • Max. number of persons: 1
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Small Double Room

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Junior Suite

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

DRAKES

Type of cuisine: Brasserie

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DRAKES BAR

Photo non contractuelle / Strictly non binding

Comfortable, contemporary surroundings servings drinks, snacks and light meals

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NELSONS LOUNGE

Photo non contractuelle / Strictly non binding

Traditional lounge setting located in the lobby of the hotel ideal for intimate evening dining, afternoon tea and we also serve speciality coffees.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 229

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Exeter Rougemont Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

6,257 reviews

tripadvisor

TripAdvisor Rating 3.5/5

556 reviews

Barely satisfactory but no more

Customer review rating 4.0/5

Rebecca M. Couples - 16/10/2019 AccorHotels review

We stayed because we were attending a function there, otherwise I would not bother. It is expensive compared to other accommodation with effectively no parking- we had to pay £14 for parking in the car park around the corner overnight, a room which was non smoking but smelt of stale smoke, the response of the staff (who were obviously smokers themselves) was to come and spray some room spray. One tea bag of 3 varieties only in the room- so we had to share it. One window was restricted but the other opened wide, we were on the top floor- how does this get through H&S?. Breakfast distinctly mediocre, not worth the extra money. Mass produced and very run of the mill. Not a patch on Falmouth Hotel where I stay for other courses. Staff were polite and friendly, that was its only saving grace. The hotel seems to be resting on it's laurels- faded splendour! Frankly I wouldn't bother.

Great!

Customer review rating 4.0/5

Chang Solo - 15/10/2019 AccorHotels review

Thank you!

Sufficient

Customer review rating 4.0/5

Chris V. Couples - 14/10/2019 AccorHotels review

Check in good room upgraded but a little bland Breakfast disappointing fruit salad limited and English breakfast stewed too long under hot plate.

Service

Customer review rating 4.0/5

Andrew W. Couples - 14/10/2019 AccorHotels review

No English tea in bedroom, poor fridge contents, breakfast Luke warm twice, no service at bar waited 10 minutes decided to goto an external bar - for the price you charged me appalling!

Almost ok.

Customer review rating 4.0/5

Gustaf S. Families - 13/10/2019 AccorHotels review

We booked online and checked in online. The reception was very uncertain about our booking. Reception staff was new and did not know what room we had got and thought we where another customer. The hotel is old with squeeky doors and floors. The bathroom was outdated with cracks in the sink and molded curtain in the bathtub. The pillows was hard and uncomfortable. A just ok stay, but a bit disappointed.

Amazing

Customer review rating 4.0/5

Luke W. Couples - 13/10/2019 AccorHotels review

Clean, stress free, comfortable, welcoming ...Amazing

Excellent customer relations and extremely good stay.

Customer review rating 4.0/5

Whimsicalworks Friends - 13/10/2019 AccorHotels review

Good enough for myself and friend to rebook in the future. Overall excellent.

Very good

Customer review rating 4.0/5

Ruth Couples - 13/10/2019 AccorHotels review

Nice clean room very central to city Good breakfast. Helpful staff

Just a little disappointed

Customer review rating 4.0/5

Malcolm Couples - 12/10/2019 AccorHotels review

Reception was fine. The lobby is spectacular. Our room was spacious and modern. No problems. Parking can be a problem as there are limited spaces available ( at £10 per night ) so as we were there for two nights we didn't chance loosing our space and used public transport. Disappointed that the restuarant was not open in the evening. ( the bistro was open but wanted something better for my wife's birthday) So we went out for dinner . Lots of places to eat very close though.

My overall experience of staying at the Mercure Exeter Rougemont Hotel was generally satisfying.

Customer review rating 4.0/5

John D. Solo - 11/10/2019 AccorHotels review

I was happy with the room. It was comfortable and in a good position at the front with a view and the staff were friendly and helpful. My only complaint was the breakfast room had run out of croissants by the time I arrived each day at 8am. I had to ask and wait for a while for a juice glass to arrive on the second day and by the third day, although the room was not full to capacity, it seemed the breakfast room staff were not coping with the number of customers. There may have been a convention going on somewhere else in the building.

goos location but poor service

Customer review rating 4.0/5

Stephen B. Friends - 11/10/2019 AccorHotels review

Being opposite the station was great as we were meeting up with friends who have limited mobility. Some very grand looking rooms for meetings etc. and the bedroom was modern and the bed very comfortable. There was only evening meals served in the bar with a limited menu but the food was good. However the general service was very poor, very slow with reminders need to get service in the lounge and bar areas. Generally the staff were very abrupt and not welcoming or friendly. ther was one exchange that was almost rudeness. One young lady in the breakfast room was very helpful and obliging. Staff training to be more customer focused is essential

lovely hotel marred by TINY bedroom

Customer review rating 4.0/5

Margaret Couples - 11/10/2019 AccorHotels review

The hotel itself was lovely, especially the lobby. We were very disappointed indeed when we arrived in the bedroom which we were allocated. It was tiny. Hardly enough room between the wall and the bed. When we passed several other rooms open with the doors open we saw these rooms were so much bigger. Disappointed enough to never stay at a Mercure again.

Noisy room, slow food service

Customer review rating 4.0/5

Anonymous Business - 11/10/2019 AccorHotels review

Our room was small with the bed close to the door almost to the point where if the door was fully open you couldn’t get into the room between the door and the bed. The windows were rubbish and we could hear a lot of the noise from the pubs/clubs outside till the early hours of the morning. Also with the bed being right by the door, any one passing as we opened the door would have seen into me in bed as I had a lie in. Not exactly a relaxing experience. When we went to have dinner, which was included in the room rate, the Barman couldn’t tell us what was included so my husband had to go out to reception to ask. The food service was extremely slow. It took over an hour and a half from arriving in the bar and ordering to finishing our 2 course meal. It wasn’t even that busy! I asked for ketchup and had to wait over 5 minutes and when the lady brought it she said she had forgotten about it but seemed very dismissive about that. We had to ask for our puddings as no one had cleared our table from our mains a good half an hour after we’d finished eating. My dessert was very underwhelming - brownie ice cream sundae. The vanilla ice cream had zero flavour to it - was basically like eating a scoop of frozen cream. When the bill was settled there was an error as we were charged for our food when we should only have been charged for our drinks as the food was included in the rate we paid. This stay was not at all what I expected from a Mecure hotel, having stayed in other Mercures. I’d probably not stay again unless I had no other choice b

W.

Customer review rating 4.0/5

Anonymous Business - 11/10/2019 AccorHotels review

Excellent, needs a bit of tlc. Menu needs revision. Over all great stay.

Too much light and noise throughout the night

Customer review rating 4.0/5

Matt Business - 11/10/2019 AccorHotels review

Whilst the staff were great, as was breakfast the next morning, my room was on the side of the hotel with an access road running past and another building directly opposite. That building had large floodlights on the side facing the hotel that were on all night, causing light to flood around the edges of my curtains, and there were delivery lorries up and down the access road, including the hotel's laundry service, throughout the night. The net result was not a particularly good night's sleep! I didn't bother saying anything at reception as my stay was a business one and my company were paying.

Just about adequate

Customer review rating 4.0/5

D. Business - 11/10/2019 AccorHotels review

Front desk staff vey helpful, room just adequate (no breakfast tea provided/bath looked tired with plug disintegrating), bar & food pretty hopeless (tables sticky/TV blaring out rock music/staff not very attentive or over-run/service not great).

Mr

Customer review rating 4.0/5

Garry L. Business - 10/10/2019 AccorHotels review

was given two room both dirty and smelled of damp

Decent enough

Customer review rating 4.0/5

Scott Business - 09/10/2019 AccorHotels review

Friendly staff, hotel clean and comfortable

Very good

Customer review rating 4.0/5

Peter R. Couples - 09/10/2019 AccorHotels review

Helpful staff

Customer review rating 4.0/5

Sarah Solo - 08/10/2019 AccorHotels review

Good experience, but please no more little plastic bottles, dispensers used in many hotels much more environmentally friendly!!

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in exeter