Hotel - Mercure Haydock Hotel(Newly Refurbished)
Mercure Hotel Mercure Hotel

Mercure Haydock Hotel(Newly Refurbished)

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4.0/5 115 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Indoor heated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Solarium

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Bedrooms are a good size with ensuite facilities, hair dryer, tea and coffee making facilities and a flat screen TV.The hotel has a variety of upgraded rooms including suites which include air conditioning.

  • 135 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 1,732 reviews

Our guest reviews for Mercure Haydock Hotel(Newly Refurbished)

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 115 reviews
AccorHotels certified review
Anonymous Business - 13/12/2017
« Dusty & Poor kitchen food »

1. room stayed in was full of dust bed sheet's, bed and cupboard. 2. was really disappointed with service of food, it so bad no state and not cooked properly it was all microwaved. I expected better service from a well known hotel.

AccorHotels certified review
Andrew W. Business - 11/12/2017
« Very comfortable »

Tidy room, and well supplied with drinks etc.

AccorHotels certified review
Anonymous Couples - 11/12/2017
« Wrong room and rude service »

King suite booked in September as surprise. On check in the room had been given to someone else. Room given to us was of a far lower standard. Bottle of prosecco provided - but so what?!! Shouldn’t have happened. Very rude and unapologetic attitude from staff (‘ what more do you want? ‘ ) was actually said to us. Room rate eventually refunded - but only after I was spoken to like dirt. Won’t ever be returning and will make sure friends, family and work colleagues don’t either ! Shambolic hotel and employees ! Maybe a customer service course is very long overdue !

AccorHotels certified review
Anonymous Business - 11/12/2017

very good check in and check out very efficient room excellent

AccorHotels certified review
Caroline Families - 11/12/2017
« Relaxing »

Despite the Xmas parties going on we enjoyed our stay. Although I do think that a 4* hotel should provide a newspaper service, as it was previous to Mercure. Of course I would expect to pay for the paper.

AccorHotels certified review
Paula W. Business - 11/12/2017
« Fantastic »

Impressed with the very quick and organised check in. Great room, and all staff we encountered were very friendly.

AccorHotels certified review
Ian C. Business - 10/12/2017
« 4 staf hotel offering 1 star service. »

3 lights in room didn't work. TV control missing. Maintainance not in until 10.00 am! Having to eat in bar...just fast food menu. Told barrier up...it was not...then go back...no apology... Ticket did not work...had to get in coming van driver to hold barrier up... Poor....

AccorHotels certified review
Duncan P. Business - 08/12/2017
« Didnt get the room we asked for, an hours wait for dinner, unhappy staff = poor service »

I booked a double room and had 3 single beds in a crowded room. Dinner was a terrible experience with over an hours wait for food when there were very few diners (i.e. not busy). Some staff (not all) were rude, badly trained and you felt were unhappy in their work. Food when it arrived was very poor quality, Nachos possibly the most disappointing I've ever had, Chicken burger overcooked and very dry. Nasi Goreng felt like sadust with overcooked chicken smothered in chilli powder. inedible. To top it off, a £5 tax to get out the car park.

AccorHotels certified review
Dhl654 Business - 08/12/2017
« Great Hotel. Should stay there more often. »

It was brilliant from check in, the room upgrade and breakfast. The staff make the difference.

AccorHotels certified review
Anonymous Business - 08/12/2017
« Everthing was fine but room service lets you down »

Room was good and breakfast good. Room service disappointing - took a long time for food to arrive and when it did having asked about red wine options by the glass I was given Pinot Grigio rather than Pinot Noir and then sent that back and the best the staff person to do was to bring a glass of Merlot (which I settled for as it shouldn't feel so hard!) There's a definite training need and/or staff need to be mroe careful re taking orders (I was also given diet rather than the regular coke that I'd ordered) Ultimately this didn't ruin my stay but it does leave the impression that core elements of your offer are being run by inadequately trained inexperienced young staff.

AccorHotels certified review
Jordan A. Business - 07/12/2017
« Nothing to complain about! »

I'd like to take this opportunity to thank the staff at reception, in the restaurant and I'm particular Danielle for being so helpful when setting up the AV equipment for a recent event at the hotel. All too many times it has been a hassle and a pain but my requests about HDMI cables, breakout room locations and need for projectors were all sorted really quickly and handily! The room itself was very nice, the plug sockets by the bed are very welcome indeed. All in all, every member of staff I came across was friendly and helpful at all hours and all deserve sincere thanks and commendations

AccorHotels certified review
Andy Couples - 07/12/2017
« Andy »

Good rooms, very poor choice of food, no restaurant menu and a long wait for fast food. Charging £5.00 to park the car overnight I thought was off. We have used this hotel for several years, in our opinion has not improved from its days run by Thistle (the restaurant required booking)

AccorHotels certified review
Lynne Business - 07/12/2017

With regards to my overnight stay it was very good. Lovely room. The hairdryer in the room wasn't working though but I called down to reception and someone bought me a replacement within 3 minutes so that was very impressive. Overall lovely hotel. Conference side wasn't so great unfortunately but I will feed that back separately.

AccorHotels certified review
Gillian B. Business - 07/12/2017
« Comfortable stay with good facilities »

Room service (fish pie) was really good. This was what prompted me to re-book, I'm so used to really ropey room service even in good hotels!

AccorHotels certified review
Karan3 Families - 06/12/2017
« Lovely hotel, helpful staff »

Family party. Enjoyable stay staff were friendly and helpful, food was good in a lovely environment. Breakfast offered good choice but stocks were continually low and service was slow.

AccorHotels certified review
Anonymous Friends - 05/12/2017
« Lovely hotel, friendly staff, great facilities. »

My stay was very comfortable. The room was clean and a good size. The facilities were of a good standard and the breakfast was lovely. The staff were very friendly and helpful. I would definitely recommend this hotel.

AccorHotels certified review
Carl Families - 04/12/2017

Brilliant - really enjoyed the stay.

AccorHotels certified review
Anonymous Couples - 04/12/2017
« Too noisy »

We booked to stay at the Haydock for a get away due to my husband being unwell and wanted some peace and quiet before seeing a consultant on Monday. Upon arrival We were informed that there would be parties going on on the Friday and Saturday evening until 1am and as we always stay in the best suite which all face the marquee we would hear the noise. But not only did that happen but on the Saturday Day too. We didn’t stay for the Saturday night and came home a day early even though we had paid as sadly it was not at all as nice as our previous 2 stays at the same hotel. Staff were as friendly and helpful as always. We will not be staying at the haydock again....

AccorHotels certified review
Michaela Friends - 04/12/2017
« Beautiful hotel in a great location »

very enjoyable stay with the group a few minor issues like not enough towels in the room, dinner was very basic starters and desserts were good. Staff helpful and friendly.

AccorHotels certified review
Blackburne Couples - 04/12/2017

Nice clean room friendly staff. Room service was good.

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