Hotel - Mercure Hotel MOA Berlin
Mercure Hotel Mercure Hotel

Mercure Hotel MOA Berlin

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4.5/5 2,523 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 25  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Concierge

Leisure and activities

  • Fitness centre  (Nearby)
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Our 4-star hotel has 336 air-conditioned rooms with a flat-screen TV, free WIFI and a desk. Choose between spacious Standard Rooms and large Privilege Rooms. Our particularlyspacious Executive Suites and Family Rooms offer enough room for up to 4 people. One child up to the age of 12 can stay in the parents' room free of charge. Pets also welcome (EUR 25 per day).

  • 326 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Suite Box
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 440 reviews

Our guest reviews for Mercure Hotel MOA Berlin

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,523 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
TripAdvisor review
Family - 20/06/2018
« no king size or queen size beds »

on the outside the hotel looks small but once inside it is HUGE . especially when you are walking the long hallways.requested rooms to be side by side 5 days before arrival , this was not done. check in took more time. found 2 rooms side by side and the end of the earth. long walks just to the elevator. they have parking on the same floor as reception . the parking price is costy. when we finally arrived to our rooms we were shocked to find single beds , later we asked about this and were told that NO KING or QUEEN beds are available in the entire hotel. something about promoting celibacy, joke. the room temp always registered 25 degrees even when we pushed the button to lower to 19 degrees it jumped back to 25 degrees and even 30 min later he shows 25 degrees on a very hot day. over all our stay was pleasant. a lot of foreign TV channels in various languages.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, we would like to thank you very much for your comments as it is really important for us to get feedbacks from our guests such as yours. It helps us to identify our improvement potential and to take the corrective measures to assure our guests a comfortable and pleasant stay in our beautiful city. Unfortunately we have been fully booked, so that we couldn't fulfill your wish, to get two rooms next to each other with double beds and near the elevator. I didn'd recieved this importand message before your arrived. I don't know if you informed our reception about the problems with the air conditions. Because we allways sending our technician to the room to solve the problem. I know it was very warm during the last week. Finally we hope we can get a second chance to proove that we offer a better service. Best wishes - Rika Hundrack Guest Relation Manager

AccorHotels certified review
Chris Business - 16/06/2018
« prima hotel »

Very nice suite and relaxed atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. N., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. It is always a pleasure to receive positive feedback. I'm happy you liked your room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

TripAdvisor review
Solo travel - 12/06/2018
« Poor Air-conditioning »

Booking - asked hotel to apply corporate rate after booking was made online, request denied with no other concession offered. Location - close to U bahn stop but station has no lift and people hanging out in station are a bit shady Room - Air-conditioning was very poor. Already checked by maintenance. Didn't get cooler. Was not offered to switch rooms, I had to suggest it before they offered and by that time I didn't want to bother anymore for just one more night. Breakfast - pretty basic except good fresh fruit and staff at breakfast were great. Check in and check out was quick. Lovely lady with dark hair and olive skin was so helpful. Also, what kind of management put their people through these working conditions by having the reception desk in the middle of a glass dome with no air-conditioning. I don't only feel bad for the staff but it's also uncomfortable for the guests during check-in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you very much for your constructive feedback. We regret that your expectations are not fulfilled to 100% this time. Of course we want to offer a professional service from the reservation till the check out. We appologize if the reservation department didn't anwered your request properly. We had few very hot days and we have air condition also in our Atrium, but unfortunately not with the power we would need during summer days. Thank you so much for your compassion. Please be sure our managing directors are taking care of our staff :-) If you visit us again, we would be happy to reserve another room for you. Please just speak to us and we arrange everything as you wish. Thank you also for your praise to my co worker Ms. Singh. I'll forward this and I'm sure seh'll be happy. Best wishes - Rika Hundrack Guest Realtion Manager the MOA Team

AccorHotels certified review
Michael T. Solo - 02/06/2018
« Berlin MOA »

Easy check in and out, clean room, good air conditioning, comfortable.

AccorHotels certified review
Svitlana V. Business - 23/05/2018

Stayed already twice at MOA hotel. Rooms are clean and comfortable. I didn’t try breakfast (next time:)). The location is very central and easy to access.

AccorHotels certified review
Peter Families - 13/05/2018

Modern and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter H., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Agent

AccorHotels certified review
Raymond Families - 08/05/2018
« Convenient city hotel in Berlin »

The hotel located around 4 km from city center and very easy to visit Berlin as a tourist by car. By walking, it is slightly too far away (1 hour) especially if you have children. There are a couple of supermarkets around and a Chinese buffet restaurant just in the same building, very convenient. Compared to Novotel which we stayed most of the time, the room in Mercure is much larger but it is not well planned for family. Beds are a little smaller and the mattress feels a little bit too hard to sleep. Of course, it is totally personal. In general, I am happy with this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yun-Feng Z., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. for your needs to hard. If you reserve the next stay we like to reserve a room whicht is more comfortable for you and your family. Please inform us in advance. I also have put a note in your guest profile. It is very importand for us, to know your opinion. Example, the welcome drink. If you not satisfied with the drinks we serve, please don't hesitate to ask for another. We really want to arrange everything as you wish, to make your stay special. I hope we can welcome you again, to sho you how importand you are for us. Best wishes- Rika Hundrack - Guest Relation Agent & Mercure MOA Team

TripAdvisor review
Family - 05/05/2018
« A convenient city hotel in a quiet area of Berlin »

Positive: parking along the public street nearby is easy shopping and restaurant around the hotel is very convenient room is clean and large Negative: far aways from tourist centre in Berlin (Brandenburg gate for example), nearly an hour walking distance. It is strongly suggested to use car to visit Berlin city centre. I was surprised to see so many empty public parking spaces near tourist sightseeing area. We lived a large room which can accommodate three people but the beds are relatively small and uncomfortable to sleep in comparison with other Mercure/Novotel hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for your feedback. It is very importand for us to see what we can improve. We are happy, you enjoyed your stay with us. We regret that we could'nt help you to get arround better. Our hotel is just 5 minutes from the public transport away and from there you can reach the public sights in 20 minutes like Brandenburger Gate, Reichstag very easy. I wouldn't suggest using the car in Berlin, because there is a lot of trafic and parking in the public cost you up to 3,00 € hour. But it's up to you. We would love to welcome you back and help you to have a great stay in Berlin. All the best - your Mercure MOA Team

AccorHotels certified review
B. F. Families - 04/05/2018
« You made us feel at home! »

We thoroughly enjoyed our stay at the Mercure MOA Berlin. Our room was spacious and clean, the selection of food at breakfast was wonderful and the service was outstanding. There was a slight mix-up in our reservation upon arrival, however the staff went out of their way to make it right. We were very impressed. Thank you for enhancing our stay in Berlin!

Our hotel has responded to the review
Our hotel has responded to the review

Dear F. B., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. We hope you had aplesant trip home to the states. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Agent

AccorHotels certified review
Vladimir P. Solo - 22/04/2018
« Good »

In generally is good

TripAdvisor review
Family - 19/04/2018
« Good but too little rooms... »

Hotel is ok,clean ang quiet. Service average,nothing special (I'm PLATINUM Customer Accorhotels). Romms are too small.Location is ok, near shopping centre and metro. Good parking, I haven't problems to leave a car.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for your feedback. Unfortunately we couldn't give you a free upgrade this time. But we hope you felt welcome anyway. We try to provide a warm and professional service to all our guests. Sad you think it's nly average. But we'll take it as achallenge to improve our attitute to reach our goal allways satisfied guests, they feel like home. We hope you'll visit us again. Best wishes - your Mercure MOA Team

AccorHotels certified review
Thierry Business - 17/04/2018
« buisness travel in Berlin »

Warm welcome and good support from the team

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thierry V., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, R.Hundrack

TripAdvisor review
ReDarko Business - 15/04/2018
« 4.5 stars well earned. »

I was a bit skeptical at first seeing that this hotel has an average score of 4.5/5, but after the stay, I'd have to confirm it. This hotel has amazing guest relationship service, helpful and friendly staff, comfy rooms and awesome breakfast. Its literally located on top of a fancy supermarket and an even fancier Asian buffet restaurant (a bit steep, but incredible food, try it out). The hotel offers a few types of rooms - be careful which one you book! The rooms range from awesome , sunny business suites overlooking the city, to rooms with no natural light or fresh air where you may get a feeling of being in an aquarium. On the good side, the internet connection is flawless: about 50mbps both ways, no proxies or port restrictions. Routers are spread evenly across floors and every room seems to be covered decently. Kudos to the IT guys @ MOA.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thanky you so much for your positive feedback. We are happy we could surpass your expectations. We try our best, to offer a perfect service. Our Guest Realtion Team is there for you to make your sty special..Thank yi for your praise, which we'll forward to the team. All the best - R.Hundrack Guest Relation Agent & MOA Team

AccorHotels certified review
T. Solo - 14/04/2018
« Design and comfortable »

Very nice hotel and very confortable bed. The reception is stylish and very friendly staff.

TripAdvisor review
BRoggen Business - 11/04/2018
« Nice hotel, food can be much better »

Nice hotel, New rooms with a large TV, only the breakfast is average, and lunch is below average. Food was not what you expect from a hotel, my meat was only baked on the outside and on the inside 100% raw.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you very much for your honest feedbak. We are glad, that you enjoyed your stay, but we regret that we didn't met your expectaions regarding the breakfast and lunch. I will forward this importand critic to the head chef to find out whats happen and to do everything to offer the quality our guests wish and expect. We hope beside this, you keep us in good memories. We would be happy to welcome you back. Best regards - Rika Hundrack - Guest Relation Agent Antwort löschen

AccorHotels certified review
Marcin Business - 31/03/2018
« Perfect hotel for the business trip »

Very nice and quite unusual hotel. Friendly staff and great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr K., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel MOA Berlin. Wir versuchen natürlich immer Upgrade zu reservieren, bei der Belegung letzte Woche - leider nicht möglich. Aber Sie haben sich hoffentlich trotzdem sehr wohl gefühlt. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen- Rika Hundrack Guest Relation Agent

AccorHotels certified review
Keb Business - 18/02/2018
« Good, worthwhile to come back! »

Very good. Good location. Good and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kurt Emil B., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your Mercure MOA Team

AccorHotels certified review
Zuz Solo - 18/02/2018
« fast agreeement, clean, good location »

100 percent satisfaction

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zuzana S., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your Mercure MOA Team

AccorHotels certified review
Anonymous Couples - 11/02/2018
« Lovely warm staff who were attentive and helpful. »

Very nice. Like another home. A place that one can relax in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise J., I hope you had a nice trip back to London. It was a plesure to welcome you again. Thank you so much for the Bottle Prosecco! I'm sure our team finds a occasion, to enjoy a glas:-) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. The whole team is looking forward to welcome you and Mr. Schultheiss again. All the best - Rika Hundrack

AccorHotels certified review
Steve P. Business - 31/01/2018
« Outstanding Hospitality »

I felt welcome from the moment I arrived until the time of departure. Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven P., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. It is always a pleasure to receive positive feedback. We are happy, that you felt comfortable in the room we have reserved for you. We'll forward your friendly and motivating feedback to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your Mercure MOA Team

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