Hotel - Mercure Hotel MOA Berlin
Mercure Hotel Mercure Hotel

Mercure Hotel MOA Berlin

4.5/5 2,943 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 75.00 EUR Non member rate
From 71.25 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 25  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Concierge

Leisure and activities

  • Fitness centre  (Nearby)
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Our 4-star hotel has 336 air-conditioned rooms with a flat-screen TV, free WIFI and a desk. Choose between spacious Standard Rooms and large Privilege Rooms. Our particularlyspacious Executive Suites and Family Rooms offer enough room for up to 4 people. One child up to the age of 12 can stay in the parents' room free of charge. Pets also welcome (EUR 25 per day).

  • 336 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Suite Box
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 656 reviews

Our guest reviews for Mercure Hotel MOA Berlin

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,943 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Birgitte M. Friends - 05/12/2018 AccorHotels certified review
« Great location »

The hotel is located near an U-Bahn station which makes it easy to get around. Staff were extremely welcomming upon arrival at the hotel. However, we did experience problems in connection with one of our reservations and despite calling the reservations desk 5 times prior to the stat, we never receiver the correct confirmation. Luckily details were in order once we arrived at the hotel. The selection on the breakfast buffet was great. We were a bit surprised that there were no dispenseres with hand santicer available when entering the breakfast area. We had a deal that included a 3 course dinner - it would be a great idea to give guests a choise of 2 main courses to chose between as not everybodys palate is the same an one person in our group did not eat anything at all...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom N., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. We will discuss your feedback. Thanky you evry much. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Riak Hundrack Guest Relation Manager

Jamal Couples - 26/11/2018 AccorHotels certified review
« Very good location »

Helpful friendly staff beautiful room very nice buffet breakfast fresh orange juice very good location across from subway station sour round by restaurants and under the hotel super market

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jamal A., We very much appreciate your friendly comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

Family - 20/11/2018 TripAdvisor review
« Good accommodation if you have an early flight from Berlin Tegel »

We stayed here for one night as we had an early flight from Tegel and therefore the hotel was very close but not too noisy. If you want to stay for a longer period I wouldn't recommend it as it it too far from any sights. It is a good hotel with nice rooms only the location is not the best 😕

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anett, thank you very much Annett for your feedback. We are pleased that your needs were met and the proximity to Tegel was ideal for you. I guess it was your first time in Berlin? Please contact us if we can provide you with tips on exploring berlin. We have aconcierge service in our house. Best wishes - your MOA Team

R G. Business - 17/11/2018 AccorHotels certified review

Business Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr G., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel MOA Berlin. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen- Rika Hundrack Guest Relation Manager

Friends getaway - 06/11/2018 TripAdvisor review
« Weekend in Berlin »

We spent the weekend in this hotel in Berlin. We chose this hotel to meet our friends. We all liked it. Convenient location, quiet location, comfortable rooms. Especially I would like to note a good supermarket just 10 meters from the entrance to the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much. We hope you had a great time in Berlin with your friends. Hope to see you again. Best wishes - your MOA Team

Arsenijs M. Couples - 25/09/2018 AccorHotels certified review
« Not the best of AccorHotels experience »

The hotel itself new, clean and cosy... Staff not at all. I was not feeling welcome... Not greeted as member of AccorHotels, didn't get any extras as silver member, just after reminder received welcome drink coupon. We stayed for two nights and after first night cleaning shampoo was not replaced as well as coffee and creamer (what I was found at 7am before departure) .Since I did online check in from my experiences check out process was fast and easy but not this time, staff member for 10 minutes kept me at the counter for deducting my member points with the help of other staff member.... So after 10 minutes he sad.. So now you can go.... I didn't get any receipt or bill....Hope to get all points for the stay... Overall I'm not happy ,you need to get serious training of customer relations take example off Liverpool Ibis Style management.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arsenijs M., thank you for this importand feedback. I have send yu an private mail to solve the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rika Hundrack Guest Relation Manager

Laurie B. Couples - 23/09/2018 AccorHotels certified review
« Good experience from check in to check out. »

We very much enjoyed our stay which was down to the friendly staff and the provision of a quiet room that eliminated the stress of a medical condition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurence B., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. we are very happy that we were able to support you during your visit even if you came for medical reasons. We hope you're well and we can welcome you again if you coming for a leisure trip. Sincerely, Rika Hundrack Guest Relation Manager

Terry M. Business - 15/09/2018 AccorHotels certified review

Room OK. Training facilities good but room a bit dark and gloomy (not enough daylight). Service by Silvia in your training suite absolutely first class: attentive and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terence M., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. We regret that you we're sorry they found the room a little dark. Please inform us next time and we'll choose a room which fits your needs better. Your praise is beeing forwarded to Sylvia. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

Porter Solo - 13/09/2018 AccorHotels certified review
« Nice room design and good location »

I had stayed in Mercure in the past, most of Mercure hotel are very old. This hotel is very good design, I like the room looks clean and morden. Also the lobby is very spacious. Front desk manager is very friendly. I like the location of Mercure MOA, it's closed to the super market, and restaurants in the surrounding. Public parking is easy to find a parking space. For sure I will choose this hotel again if I travel to Berlin next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Porter H., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

Chris Families - 10/09/2018 AccorHotels certified review
« value for money »

good quality rooms, well equiped and great service from the team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris K., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you for this positve feedback and your praise regarding the team. We hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relatio Manager

Couples - 05/09/2018 TripAdvisor review
« Central location »

Very nice and modern hotel with good location. Large room and bathroom also, good beddings.Minibar and AC + Wi-Fi working well. Central location, U-Bahn 200 meters, but very quiet room. Good breakfast and nice bar. Very good service all over. Recommendable.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for this freindly feedback. We wish you all the best - your MOA Team

Philip Friends - 04/09/2018 AccorHotels certified review
« Unique »

After a couple weeks backpacking around Central Asia, and a long flight, it was a pleasure to check in to this hotel for the final night of my holiday. The hotel is in a convenient location, close to most forms of public transport, and there are plenty of services and amenities in the local area. The layout of the hotel itself is rather unusual (some would say odd), as it is necessary to go up one set of lifts for the Reception, and then another set for the rooms. The hotel appears to be located in a multi-use complex, with gyms, a shopping centre, and a car park in various places, with the rooms in the middle of it all. That said, it was quiet enough, although I was glad not to have one of the rooms which faced into the central atrium. The Reception and check in experience was smooth enough, although I wondered how the staff coped the central area was very warm without any aircon. However, they all seemed calm, cool, and collected. My room was really very nice, with a fresh white decor, amazingly bathroom and shower, comfortable bed, good wifi, and most crucially, a kettle and some nice-sized mugs. It was great to be able to sit and enjoy a nice cup of tea after a long journey. My only negative comment is that, in common with many hotels, a certain amount of detective work was required to find out which switches operated which lights. In the evening we visited the hotel bar, which was quite nice, if a bit dark. It weren't that cheap either, but service was good and reasonably cheerful. Breakfast in the morning was of the usual Mercure standard and there was good selection of items. However, the staff were a little too eager to 'used' crockery and cutlery - in fact it was a bit like being attacked by seagulls as the minute you looked away, a hand came out of nowhere and your plate was gone! I think I got through four plates, two cups, and five knives. All in all, it was good hotel. Some of its unique features gave us a good laugh, but staff are well motivated, the place is clean, and we enjoyed a comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip D., Thank you again for sharing your unique experience. To read you feedback is very interesting and your assessment shows us where we stand and what we can improve. Be it even our overmotivated service :-) Sincerely, Rika Hundrack Guest Relation Manager

Anonymus Couples - 28/08/2018 AccorHotels certified review
« Nothing to comment »

The Check-In process took too long, it was not possible to check in via the App. Otherwise nothing to comment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Detlev S., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Be sure we take your comments seriously to improve our service. i'm sorry if the check in took too long. i put this info in your profile and the next time you visit us we will speed up the check-in. Sincerely, Rika Hundrack Guest Relation Manager

Business - 18/08/2018 TripAdvisor review
« friendly staff, comfortable quiet room, great food »

friendly staff, comfortable quiet room, great foodcomfortable bed, everything very clean, good priceTiergarten in walking distance, underground and bus station nearbyvery welcoming, had a fantastic stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Kerstin, Many thanks for your time you have taken to share your feedback on this online portal. Therefore, we hope very much to welcome you back soon! With the best wishes from Berlin, Your Mercure MOA Team

Rafal Couples - 01/08/2018 AccorHotels certified review
« New Hotel with good hospitality »

Great architecture. Good service. Very nice room. Long walks between rooms and the lifts.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr S., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel MOA Berlin. Ihr Feedback hilft mir außerdem, für das nächste Mal ein noch passenderes Zimmer auszuwählen. Ich vermerke Ihren Wunsch nach einem Zimmer nahe des Lifts direkt in Ihrem Gastprofil. Wir freuen uns, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen- Rika Hundrack Guest Relation Manager

Friends getaway - 01/08/2018 TripAdvisor review
« Insider Tip »

As I travel quite often to Berlin and an Accor customer I am quite familiar with the different hotels of the group in town. This was my first time at the Mercure Moa and I have to say that it was a very pleasant surprise from all points of view. The infrastructure is perfect, one is 3 metro stations away from the Zoo (center of former West-Berlin), within 25 minutes one reaches Tegel Airport and a large retailer shop is within the buliding of the hotel. The rooms are large, brand new (the hotel is only 1or 2 years old) and their height - unsusual for a modern buliding - impresses and gives a comfortable feeling of space. The staff is more than happy to assist. Small details, like greeting on a personal note during one's stay and polite helpfulness in all matters were quite impressive. I shall definitely return. As I am a creature of habit I seriously consider making the Moa my favourite hotel when coming to Berlin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, we are delighted with your feedback and are very pleased to have convinced you of the MOA. We would be happy to welcome you again and do our best to inspire you. Best wishes - R.Hundrack Guest Relation Manager & your MOA Team

Artur V. S. Couples - 25/07/2018 AccorHotels certified review
« Super! »

We have been staying at Moa a week in july since 2014. So off course we like the hotel a lot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Artur von S., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Your feedback is a beautiful motivation for the whole team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

Michael T. Solo - 21/07/2018 AccorHotels certified review
« Mecure MOA July 2018 »

Comfortable stay, friendly staff, quick check in & out, clean quiet room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael T., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

Louise Couples - 21/07/2018 AccorHotels certified review
« Extremely good, lovely staff and friendly and efficient service. »

It is like a home from home where you are very well looked after. The breakfast is very good and the room extremely comfortable. I love coming here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise J., Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relaltion Manager

Marcin Business - 09/07/2018 AccorHotels certified review
« Perfect hotel for the business trip »

The hotel is located in the quite area. Rooms are big and modern. There is a well equipped gym as well. Good breakfasts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcin K., Thanks a lot for your positive review about your stay in our hotel. We are glad you ivsit us regular. We will do our best to keep our service standard high and fulfill your expectaions again, when you come back. Best wishes - Rika Hundrack Guest Relation Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 75.00 EUR Non member rate
From 71.25 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates