Hotel - Mercure Hotel MOA Berlin
Mercure Hotel Mercure Hotel

Mercure Hotel MOA Berlin

4.5/5 2,701 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Concierge

Leisure and activities

  • Fitness centre  (Nearby)
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Our 4-star hotel has 336 air-conditioned rooms with a flat-screen TV, free WIFI and a desk. Choose between spacious Standard Rooms and large Privilege Rooms. Our particularlyspacious Executive Suites and Family Rooms offer enough room for up to 4 people. One child up to the age of 12 can stay in the parents' room free of charge. Pets also welcome (EUR 25 per day).

  • 326 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Suite Box
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 518 reviews

Our guest reviews for Mercure Hotel MOA Berlin

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,701 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 18/08/2018 TripAdvisor review
« friendly staff, comfortable quiet room, great food »

friendly staff, comfortable quiet room, great foodcomfortable bed, everything very clean, good priceTiergarten in walking distance, underground and bus station nearbyvery welcoming, had a fantastic stay

Rafal Couples - 01/08/2018 AccorHotels certified review
« New Hotel with good hospitality »

Great architecture. Good service. Very nice room. Long walks between rooms and the lifts.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr S., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel MOA Berlin. Ihr Feedback hilft mir außerdem, für das nächste Mal ein noch passenderes Zimmer auszuwählen. Ich vermerke Ihren Wunsch nach einem Zimmer nahe des Lifts direkt in Ihrem Gastprofil. Wir freuen uns, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen- Rika Hundrack Guest Relation Manager

Friends getaway - 01/08/2018 TripAdvisor review
« Insider Tip »

As I travel quite often to Berlin and an Accor customer I am quite familiar with the different hotels of the group in town. This was my first time at the Mercure Moa and I have to say that it was a very pleasant surprise from all points of view. The infrastructure is perfect, one is 3 metro stations away from the Zoo (center of former West-Berlin), within 25 minutes one reaches Tegel Airport and a large retailer shop is within the buliding of the hotel. The rooms are large, brand new (the hotel is only 1or 2 years old) and their height - unsusual for a modern buliding - impresses and gives a comfortable feeling of space. The staff is more than happy to assist. Small details, like greeting on a personal note during one's stay and polite helpfulness in all matters were quite impressive. I shall definitely return. As I am a creature of habit I seriously consider making the Moa my favourite hotel when coming to Berlin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, we are delighted with your feedback and are very pleased to have convinced you of the MOA. We would be happy to welcome you again and do our best to inspire you. Best wishes - R.Hundrack Guest Relation Manager & your MOA Team

Artur V. S. Couples - 25/07/2018 AccorHotels certified review
« Super! »

We have been staying at Moa a week in july since 2014. So off course we like the hotel a lot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Artur von S., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Your feedback is a beautiful motivation for the whole team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

Michael T. Solo - 21/07/2018 AccorHotels certified review
« Mecure MOA July 2018 »

Comfortable stay, friendly staff, quick check in & out, clean quiet room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael T., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

Louise Couples - 21/07/2018 AccorHotels certified review
« Extremely good, lovely staff and friendly and efficient service. »

It is like a home from home where you are very well looked after. The breakfast is very good and the room extremely comfortable. I love coming here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise J., Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relaltion Manager

Marcin Business - 09/07/2018 AccorHotels certified review
« Perfect hotel for the business trip »

The hotel is located in the quite area. Rooms are big and modern. There is a well equipped gym as well. Good breakfasts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcin K., Thanks a lot for your positive review about your stay in our hotel. We are glad you ivsit us regular. We will do our best to keep our service standard high and fulfill your expectaions again, when you come back. Best wishes - Rika Hundrack Guest Relation Manager

Darko D. Business - 07/07/2018 AccorHotels certified review
« Almost perfect »

I am a long term guest in this hotel and mostly everything is as expected from a 4* hotel. The service is good, rooms facing outward are comfy and bright and breakfast is amazing. However, the A/C is not really up to the task for the very hot summer days, when the in-room temperature with full A/C sometimes cannot drop under 28 degrees Celsius. Fortunately, this doesn't happen very often in Berlin. The other small "downside" happens during events: prices go up and the hotel gets overbooked which can be really felt at breakfast time or at check in / check out. Regrettable, but understandable. Still, the personnel does its best to manage considering the circumstances, so kudos to the staff!

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr D., vielen Dank für Ihr Feedback. Als Stammgast ist es uns besonders wichtig, dass Ihre Erwartungen erfüllt werden. Es tut uns leid, wenn es in Ihrem Zimmer wegen der Sonneneinstrahlung zu warm wird. Sehr gerne reserviere ich eines der Zimmer, welche estwas mehr Schatten haben. Sie wissen ja, dass Sie mich ejderzeit ansprechen können. Herzliche Grüße Rika Hundrack Guest Relation Manager

Ceren Couples - 02/07/2018 AccorHotels certified review

I would like to thank Rika Hundrack for all support before and during the stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emine Ceren A., what a suprise to hear from you. Thank you so much for your friendly feedback. I'm glad you enjoyed your stay and I could help you with the room. All the best and hopeully see you again. Best wishes - Rika Hundrack MOA Team

Couples - 28/06/2018 TripAdvisor review
« horrible if you arent wearing a suit »

I would never stay at this motel again. The first night the tele didn't work. Called to have a repair man, he came, twice, finally said its broken we will get you a new room. After waiting for a while I called the front desk to be told, oh we don't have any rooms and he never came to tell us that. After speaking to the receptionist and telling her that wasn't acceptable, she then moved us, after asking if I have 'used' anything in the room yet ! We had been in there for hours! It is in a terrible neighbourhood away from any shopping, historical sites, and only a few restaurants in the area. The metro is close, if you dare, we did take the metro only once, that was enough ! Honestly for what we paid we expected better, was just like a travel lodge room. We ordered a taxi at the front desk for the next morning, went down the time it was to arrive, two men in suits were given taxi's, who were just at the desk asking for one, before one of the receptionists finally stepped in and said, no I believe they ordered one last night. We actually laughed at the treatment, because we were wearing jeans and tshirts, and it was very obvious that if you weren't wearing a suit or dress and heels you were going to be treated differently. We were always polite and never tried to push in, however, the staff needed retraining in how to treat all guests equally! I honestly have never left a review before, but if you want an enjoyable motel in Berlin, look elsewhere!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, First of all thank you so much for your honest feedback. It’s so sad, that we did not meet personally and I just saw this feedback here. Unfortunately this is not possible anymore to find out to whom you were contacted. The fact is true, that we did not have for one day TV support in a few rooms, but we did our best to solve this problem as soon as it was possible, once again we are very sorry about that inconvenience situation. Unfortunately we could not offer any other room, as we were fully booked, but please be sure, that if we would have this possibility we would do this with a big pleasure. About the taxi case, please believe us, this is our service and responsibility to arrange a taxi for our guests, without any privilege. All of our guests are very important for us and we are always more than happy to support for their needs. We would like to compensate this misunderstanding and we are asking you to give us one more chance. Hopefully you had a nice stay in Berlin. Rika Hundrack Guest Realtion Manager

Tina N. Families - 27/06/2018 AccorHotels certified review
« Great hotel, lovely staff »

Lived up to our expectations, very nice room, they listened to our wishes and gave us at room close to the main entrance, clean and nice room, lovely staff, very close to a U-bahn station - 3 stops and you are at zoologischer garten

Our hotel has responded to the review
Our hotel has responded to the review

Dear Family N., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. We are very happy to read that we could fulfill your wishes. We regret that you had to wait during the IT maintance work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your MOA Team

Family - 20/06/2018 TripAdvisor review
« no king size or queen size beds »

on the outside the hotel looks small but once inside it is HUGE . especially when you are walking the long hallways.requested rooms to be side by side 5 days before arrival , this was not done. check in took more time. found 2 rooms side by side and the end of the earth. long walks just to the elevator. they have parking on the same floor as reception . the parking price is costy. when we finally arrived to our rooms we were shocked to find single beds , later we asked about this and were told that NO KING or QUEEN beds are available in the entire hotel. something about promoting celibacy, joke. the room temp always registered 25 degrees even when we pushed the button to lower to 19 degrees it jumped back to 25 degrees and even 30 min later he shows 25 degrees on a very hot day. over all our stay was pleasant. a lot of foreign TV channels in various languages.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, we would like to thank you very much for your comments as it is really important for us to get feedbacks from our guests such as yours. It helps us to identify our improvement potential and to take the corrective measures to assure our guests a comfortable and pleasant stay in our beautiful city. Unfortunately we have been fully booked, so that we couldn't fulfill your wish, to get two rooms next to each other with double beds and near the elevator. I didn'd recieved this importand message before your arrived. I don't know if you informed our reception about the problems with the air conditions. Because we allways sending our technician to the room to solve the problem. I know it was very warm during the last week. Finally we hope we can get a second chance to proove that we offer a better service. Best wishes - Rika Hundrack Guest Relation Manager

Magdalena Couples - 19/06/2018 AccorHotels certified review
« Nice return to MOA »

The view was lovely. We have been in this hotel two years ago (having room at the corner) and at that time the breakfast were excellent as well as the service you provided. I thought that it can not be better, but I need confess that this time the service is outstanding. Therefore, I definitely will be coming back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Magdalena M., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

Chris Business - 16/06/2018 AccorHotels certified review
« prima hotel »

Very nice suite and relaxed atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. N., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. It is always a pleasure to receive positive feedback. I'm happy you liked your room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

Solo travel - 12/06/2018 TripAdvisor review
« Poor Air-conditioning »

Booking - asked hotel to apply corporate rate after booking was made online, request denied with no other concession offered. Location - close to U bahn stop but station has no lift and people hanging out in station are a bit shady Room - Air-conditioning was very poor. Already checked by maintenance. Didn't get cooler. Was not offered to switch rooms, I had to suggest it before they offered and by that time I didn't want to bother anymore for just one more night. Breakfast - pretty basic except good fresh fruit and staff at breakfast were great. Check in and check out was quick. Lovely lady with dark hair and olive skin was so helpful. Also, what kind of management put their people through these working conditions by having the reception desk in the middle of a glass dome with no air-conditioning. I don't only feel bad for the staff but it's also uncomfortable for the guests during check-in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you very much for your constructive feedback. We regret that your expectations are not fulfilled to 100% this time. Of course we want to offer a professional service from the reservation till the check out. We appologize if the reservation department didn't anwered your request properly. We had few very hot days and we have air condition also in our Atrium, but unfortunately not with the power we would need during summer days. Thank you so much for your compassion. Please be sure our managing directors are taking care of our staff :-) If you visit us again, we would be happy to reserve another room for you. Please just speak to us and we arrange everything as you wish. Thank you also for your praise to my co worker Ms. Singh. I'll forward this and I'm sure seh'll be happy. Best wishes - Rika Hundrack Guest Realtion Manager the MOA Team

Michael T. Solo - 02/06/2018 AccorHotels certified review
« Berlin MOA »

Easy check in and out, clean room, good air conditioning, comfortable.

Svitlana V. Business - 23/05/2018 AccorHotels certified review

Stayed already twice at MOA hotel. Rooms are clean and comfortable. I didn’t try breakfast (next time:)). The location is very central and easy to access.

Peter Families - 13/05/2018 AccorHotels certified review

Modern and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter H., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Agent

Raymond Families - 08/05/2018 AccorHotels certified review
« Convenient city hotel in Berlin »

The hotel located around 4 km from city center and very easy to visit Berlin as a tourist by car. By walking, it is slightly too far away (1 hour) especially if you have children. There are a couple of supermarkets around and a Chinese buffet restaurant just in the same building, very convenient. Compared to Novotel which we stayed most of the time, the room in Mercure is much larger but it is not well planned for family. Beds are a little smaller and the mattress feels a little bit too hard to sleep. Of course, it is totally personal. In general, I am happy with this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yun-Feng Z., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. for your needs to hard. If you reserve the next stay we like to reserve a room whicht is more comfortable for you and your family. Please inform us in advance. I also have put a note in your guest profile. It is very importand for us, to know your opinion. Example, the welcome drink. If you not satisfied with the drinks we serve, please don't hesitate to ask for another. We really want to arrange everything as you wish, to make your stay special. I hope we can welcome you again, to sho you how importand you are for us. Best wishes- Rika Hundrack - Guest Relation Agent & Mercure MOA Team

Family - 05/05/2018 TripAdvisor review
« A convenient city hotel in a quiet area of Berlin »

Positive: parking along the public street nearby is easy shopping and restaurant around the hotel is very convenient room is clean and large Negative: far aways from tourist centre in Berlin (Brandenburg gate for example), nearly an hour walking distance. It is strongly suggested to use car to visit Berlin city centre. I was surprised to see so many empty public parking spaces near tourist sightseeing area. We lived a large room which can accommodate three people but the beds are relatively small and uncomfortable to sleep in comparison with other Mercure/Novotel hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for your feedback. It is very importand for us to see what we can improve. We are happy, you enjoyed your stay with us. We regret that we could'nt help you to get arround better. Our hotel is just 5 minutes from the public transport away and from there you can reach the public sights in 20 minutes like Brandenburger Gate, Reichstag very easy. I wouldn't suggest using the car in Berlin, because there is a lot of trafic and parking in the public cost you up to 3,00 € hour. But it's up to you. We would love to welcome you back and help you to have a great stay in Berlin. All the best - your Mercure MOA Team

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