Hotel - Mercure Hotel MOA Berlin
Mercure Hotel Mercure Hotel

Mercure Hotel MOA Berlin

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4.5/5 2,434 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Concierge

Leisure and activities

  • Bicycle hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our 4-star hotel has 336 air-conditioned rooms with a flat-screen TV, free WIFI and a desk. Choose between spacious Standard Rooms and large Privilege Rooms. Our particularlyspacious Executive Suites and Family Rooms offer enough room for up to 4 people. One child up to the age of 12 can stay in the parents' room free of charge. Pets also welcome (EUR 25 per day).

  • 196 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Suite Box
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 372 reviews

Our guest reviews for Mercure Hotel MOA Berlin

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,434 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Family - 19/04/2018
« Good but too little rooms... »

Hotel is ok,clean ang quiet. Service average,nothing special (I'm PLATINUM Customer Accorhotels). Romms are too small.Location is ok, near shopping centre and metro. Good parking, I haven't problems to leave a car.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for your feedback. Unfortunately we couldn't give you a free upgrade this time. But we hope you felt welcome anyway. We try to provide a warm and professional service to all our guests. Sad you think it's nly average. But we'll take it as achallenge to improve our attitute to reach our goal allways satisfied guests, they feel like home. We hope you'll visit us again. Best wishes - your Mercure MOA Team

TripAdvisor review
ReDarko Business - 15/04/2018
« 4.5 stars well earned. »

I was a bit skeptical at first seeing that this hotel has an average score of 4.5/5, but after the stay, I'd have to confirm it. This hotel has amazing guest relationship service, helpful and friendly staff, comfy rooms and awesome breakfast. Its literally located on top of a fancy supermarket and an even fancier Asian buffet restaurant (a bit steep, but incredible food, try it out). The hotel offers a few types of rooms - be careful which one you book! The rooms range from awesome , sunny business suites overlooking the city, to rooms with no natural light or fresh air where you may get a feeling of being in an aquarium. On the good side, the internet connection is flawless: about 50mbps both ways, no proxies or port restrictions. Routers are spread evenly across floors and every room seems to be covered decently. Kudos to the IT guys @ MOA.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thanky you so much for your positive feedback. We are happy we could surpass your expectations. We try our best, to offer a perfect service. Our Guest Realtion Team is there for you to make your sty special..Thank yi for your praise, which we'll forward to the team. All the best - R.Hundrack Guest Relation Agent & MOA Team

AccorHotels certified review
T. Solo - 14/04/2018
« Design and comfortable »

Very nice hotel and very confortable bed. The reception is stylish and very friendly staff.

TripAdvisor review
BRoggen Business - 11/04/2018
« Nice hotel, food can be much better »

Nice hotel, New rooms with a large TV, only the breakfast is average, and lunch is below average. Food was not what you expect from a hotel, my meat was only baked on the outside and on the inside 100% raw.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you very much for your honest feedbak. We are glad, that you enjoyed your stay, but we regret that we didn't met your expectaions regarding the breakfast and lunch. I will forward this importand critic to the head chef to find out whats happen and to do everything to offer the quality our guests wish and expect. We hope beside this, you keep us in good memories. We would be happy to welcome you back. Best regards - Rika Hundrack - Guest Relation Agent Antwort löschen

AccorHotels certified review
Marcin Business - 31/03/2018
« Perfect hotel for the business trip »

Very nice and quite unusual hotel. Friendly staff and great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr K., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel MOA Berlin. Wir versuchen natürlich immer Upgrade zu reservieren, bei der Belegung letzte Woche - leider nicht möglich. Aber Sie haben sich hoffentlich trotzdem sehr wohl gefühlt. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen- Rika Hundrack Guest Relation Agent

AccorHotels certified review
Keb Business - 18/02/2018
« Good, worthwhile to come back! »

Very good. Good location. Good and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kurt Emil B., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your Mercure MOA Team

AccorHotels certified review
Zuz Solo - 18/02/2018
« fast agreeement, clean, good location »

100 percent satisfaction

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zuzana S., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your Mercure MOA Team

AccorHotels certified review
Anonymous Couples - 11/02/2018
« Lovely warm staff who were attentive and helpful. »

Very nice. Like another home. A place that one can relax in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise J., I hope you had a nice trip back to London. It was a plesure to welcome you again. Thank you so much for the Bottle Prosecco! I'm sure our team finds a occasion, to enjoy a glas:-) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. The whole team is looking forward to welcome you and Mr. Schultheiss again. All the best - Rika Hundrack

AccorHotels certified review
Steve P. Business - 31/01/2018
« Outstanding Hospitality »

I felt welcome from the moment I arrived until the time of departure. Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven P., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. It is always a pleasure to receive positive feedback. We are happy, that you felt comfortable in the room we have reserved for you. We'll forward your friendly and motivating feedback to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your Mercure MOA Team

TripAdvisor review
David d Solo travel - 11/01/2018
« Fantastic hotel »

It will be very, very tough competition for any future hotel I will stay at to equate Mercure MOA Berlin at this rate and this service. First of all, when I arrived after a long train journey, a huge, clean bed awaited me, followed by a shining-clean bathroom, and a cosy two-seat. I know it as an amenity, but the two chocolates on the nightstands is such a nice gesture. When I was done, I was immediately seated in the restaurant. The restaurant was very cheap but with very good quality dinner and restaurant staff I have never experienced so friendly. Berlin was amazing, and if their rates remain this good (or a similar offer), I will certainly book this hotel! I honestly can't think of anything negative. With a few stops by U-Bahn or S-Bahn, it has an excellent connection to the centre as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, thank you so much for your fantastic feedback. This is the best motivation for the whole team. We hope you had a safe journey back home and you'll be our guest again soon. All the best - R.Hundrack -Guest Relation Agent & Mercure MOA Team

TripAdvisor review
Family - 25/12/2017
« Best Hotel »

I had a wonderful stay at the Mercure MOA Hotel, everything was better than perfect. The staff is so very nice, the rooms are beautiful and big, Breakfast is the best I have ever seen and the bar is wonderful. The hotel is very close to public transportation, Underground and buses 2 minutes walking from the hotel. shopping mall attached to the hotel, with a big supermarket, cafes and restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you so much for your wonderful feedback. We really appreciate your comments regarding the staff, Bar and Breakfast and will forward your review to our staff as well. Great to hear that you enjoyed your stay with us and that you had constantly friendly staff and service. We hope you had a pleasant trip back home and we hope to welcome you again soon. We wish you a HAPPY NEW YEAR! Best regards from Berlin, Rika Hundrack - Guest Relation & Mercure MOA Team

TripAdvisor review
Family - 23/11/2017
« Good hotel for a quiet visit. »

Quiet hotel with comfortable, clean rooms. Location is a bit remote from the centre but the U-Bahn is right next door and you are only 2 stops from Zoo Station. Fully recommend this hotel if you want somewhere quiet for a good nights sleep. Only negative point - avoid the ATM in the lobby! The rate if you pay in Sterling is a total rip off and if you use your own card companies rate you get charged €4.99 per transaction. I have a card with no foreign transaction charges and am used to paying the money market spot rate. This machine gave me quite a shock when I saw my statement. There is a proper bank ATM beside the Supermarket downstairs and it doesn't rip you off, use it instead.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, first of all we like to say thank you for your feedback. It's been a plesure to read your positive feedback. We regret that you missed the information about the fee, which usually pops up bevore you withdraw the money. Only after you have confirmed the costs, the process will be continued. We would be happy to welcome you again. Best wishes - your Mercure MOA Team

AccorHotels certified review
Amir F. Families - 18/11/2017
« Great place and service »

Great place and service i had during my stay. it has nice restaurant and top of supermarket where i need everything for my stay. the rooms are fully modern.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amir F., Thank you very much for your recent visit at the Mercure Hotel MOA BERLIN. We highly appreciate that you took precious time to let us know that you were satisfied with our overall service performance. Your appreciation has been passed on to our employees and we can assure you that your comments will definitely be an inspiration to our team to continue their efforts. We'll forward your feedback to the restaurant, which you liked most. Best regards from Berlin, your Mercure MOA Team

AccorHotels certified review
Anonymous Families - 13/11/2017
« Our stay was comfortable and we were generally satisfied with our experience, although it could have been better. »

The room was spacious and clean, the bathroom was too small and uncomfortable, and the layout of the hotel was awkward. When our room cards would expire we would get stuck between two doors in the hallway that only allow you to enter the other hallway with a room card. If you don't have a room card that works you can't even get to the reception to get a new one and you are stuck in the hallway waiting for someone to come by -- it could be a long time. This was very strange. Aside from that we had a very pleasant stay and everyone who worked there was pleasant, courteous and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaheryar M., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you for your detailed review. We feel so sorry that you got lost in our hallway. That you can't enter the area where the rooms are, is for your own security. Of course, if you extend your stay or if you check out late, we normally provide a room-key which allowed you to enter the doors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your Mercure MOA Team

AccorHotels certified review
D. Families - 01/11/2017
« Some good but many bad things »

We ordered three schnitzels in the restaurant, we got three deep fried fish fingers. The cleaning personnel used my wife's perfume, we arrived in the room few minutes after she left, the whole room and the hallway smelled as my wife's perfume (Dune, not some cheap drugstore perfume). We called the reception right away and we asked that someone will come to witness the event and they refused to come. One day later, in the evening we found a letter from the manager telling us that nobody from the cleaning personnel used our belongings. Convenient, isn't it?

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr D., Ich habe Ihre Bewertung zur Kenntnis genommen und da Sie meine Mitteilung auf Deutsch verstanden haben, erlaube ich mir auch auf Deutsch zu antworten. Erst einmal möchte ich mich dafür entschuldigen, dass unsere Auszubildende Sie falsch verstanden hat. Das darf nicht passieren. Unseren Auzubildenden steht immer ein Facharbeiter zur Seite. Leider ist der Fauxpas unbemerkt an ihm vorbei gegangen. Ich darf Ihnen aber mitteilen, dass wir gerade einen Englischkurs für alle MA organisieren. Wie ich Ihnen im Brief versicherte, haben wir mit der leitenden Hausdame und dem Reinigungspersonal Ihres Zimmers gesprochen, um die Sachlage zu klären. Ich bedaure sehr, dass Sie uns nicht glauben, dass unser Personal Ihr Parfüm nicht benutzt hat, da wir die persönlichen Gegenstände unserer Gäste höchstens bewegen, wenn sie beim Putzen stören, diese aber niemals testen würden. Ob am selben Tag ein anderer Gast dasselbe Parfüm benutzt hat, kann ich Ihnen nicht sagen. Wie ich Ihnen schon im Brief mitgeteilt habe, können Sie mich gerne persönlich kontaktieren unter der Nummer: 030. 394043-0 Ich wünsche mir sehr, dass Sie erkennen, dass uns Ihre Meinung sehr wichtig ist und wir alles dafür tun, um Probleme zu lösen. Mit herzlichen Grüßen - Rika Hundrack Guest Relation

AccorHotels certified review
Pablo Business - 27/10/2017
« Standard urban hotel »

Confortable, as expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pablo L., Thank you for taking the time to tell us about your experience at the Mercure Hotel MOA Berlin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, your Mercure MOA Team

AccorHotels certified review
Alexander C. P. Business - 30/09/2017
« The best place to stay in central Berlin »

Close to everything in nice hotel with good restaurant, nice and clean rooms, very little noice from the street. Only one little wish from a frequent traveller, more practically placed power plugs for easy connecting phone, computer and ipad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander Cohr Pachai, We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Dear guest, Thank you very much for your recent visit at the Mercure Hotel MOA BERLIN. We highly appreciate that you took precious time to let us know that you were satisfied with our overall service performance. Best regards from Berlin, Sincerely, your Mercure MOA Team

AccorHotels certified review
M Business - 28/09/2017
« Modern »

Goede Conferentie

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. v., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your Mercure MOA Team

AccorHotels certified review
Dr P. Families - 20/09/2017
« Excellent except for one problem »

Excellent accomodation, very clean, good food - would definetly stay again. I did have one problem with the electricity to my room on one night which prevented me closing the window blinds and using the TV

Our hotel has responded to the review
Our hotel has responded to the review

Dear P. S., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. We allready forwarded your feedback to the technical manger. We have to appologize for the problem with the TV. At Mercure MOA, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your Mercure MOA Team

AccorHotels certified review
Anonymous Couples - 15/09/2017
« simply great »

pleasant, relaxing, helpful staff, good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yoram Y., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. It is always a pleasure to receive positive feedback. I will share your comments with our team. To read, that everything was just as you wished is wonderful! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your Mercure MOA Team

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