Mercure Hotel MOA Berlin 4 stars

TripAdvisor rating 4.5/5 3,160 reviews
Mercure Hotel MOA Berlin
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Hotel extras

  • 336 rooms and suites (some renovated in 2018)

  • 30 conference rooms (largest space up to 23,681 sq. ft. [2200 m²])

  • 1830 sq. ft. (170 m²) fitness center

  • Excellent transport links to TXL airport and ICC Berlin, by car and by public transport

  • Large shopping center located on the ground floor

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 25.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Drink vending machine
Leisure and activities
  • Fitness centre
  • Boat excursions
  • Bicycles rental
Business services
  • 20 meeting room(s)
  • Conventions hotel

Hotel location

Mercure Hotel MOA Berlin

Stephanstrasse 41
10559
berlin
germany

Tel: +49303940430

Fax: (+49)30/394043997

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS 123 :   123 Stendaler Strasse

  • HAUPTBAHNHOF :   123 Stendaler Strasse

  • U9 :   U 9 BIRKENSTRASSE

  • By plane

    BERLIN TEGEL At 6km / 3.73 miles

GPS :52.532171, 13.344161

Our accommodations

Our 4-star hotel has 336 air-conditioned rooms with a flat-screen TV, free WIFI and a desk. Choose between spacious Standard Rooms and large Privilege Rooms. Our particularly spacious Executive Suites and Family Rooms offer enough room for up to 4 people. One child up to the age of 12 can stay in the parents' room free of charge. Pets also welcome (EUR 25 per day).

Standard Room with single bed

  • Max. number of persons: x1
  • Area: From 20
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with double bed

  • Max. number of persons: x2
  • Area: From 24
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with double bed

  • Max. number of persons: x3
  • Area: From 30
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with double bed and extra bed

  • Max. number of persons: x4
  • Area: From 26
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Suites

  • Max. number of persons: x4
  • Area: From 35
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

RESTAURANT

Type of cuisine: Regional

Visit our restaurant if you have an appetite for high-quality delicacies! You can enjoy breakfast from 6.30am, we serve lunch at noon, and you can relax over dinner in the evening. The restaurant is open until 11pm.

Lunch

12:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

If you want to relax after a busy day, or if you want to explore the nightlife, you should visit the bar with its fireside lounge. Enjoy a drink here every day from 6.30am to 1.00am.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 20

  • Maximum size: 2,200 m²

  • Maximum capacity: 1,800 people

  • Maximum banquet capacity: 900 people

Find out more
Mercure Hotel MOA Berlin Meeting Room

Our guest reviews for
Mercure Hotel MOA Berlin

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

841 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

3,160 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Great hotel, nice business stay.

Customer review rating 4.6/5

Catherine Families - 10/04/2019 AccorHotels certified review

Great hotel, it was nice to have a grocery store nearby. We liked having a separate section for the child bed. A bit difficult to find our room at first as the indications were a bit misleading. Very clean.

Dear Catherine J., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

J-N37->

TripAdvisor rating 4.5/5

Companion62961937360 Solo travel - 09/04/2019 TripAdvisor review

Sehr gut. The hotel was in an interesting building with a reception in a big open hall with rooms on both sides, on stephansstrasse nI think where a red tower served as a guiding point close by. The restaurant food was plentiful and good, with dreie pflaumen. Of course, nice german girls too..a grocery store and a asian restaurant in the same building

Thank you very much for this friendly feedback. All the best and hopefully we see you soon. Your Moa Team

Another great stay in Mercure MOA Berlin

Customer review rating 4.6/5

Marek Business - 01/04/2019 AccorHotels certified review

This is my fourth stay in Mercure Moa Berlin. As always, I am very satisfied. The receptionists are very friendly and give me the same room each time I arrive to this hotel. Room is very spacious and clean. The fitness room is well equipped. Breakfast is very tasty. In addition there's a supermarket right below the hotel. The hotel is well situation with only 200 meters to the metro station and also a walking distance to the train station.

Dear Marek W., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

Great stay

TripAdvisor rating 4.5/5

artysp1 Couples - 28/03/2019 TripAdvisor review

This hotel is great! Our 2nd stay here. From the airport it is easy to get to by bus then metro (Birkenstrasse station 2 mins walk). If staying a few days a Berlin tourist card is worth buying and covers all types of city transport and discounts for museums, galleries, restaurants etc. Reception area is a huge atrium, very modern, as are the rooms which are spotless and comfortable. Great shower. We did not use the hotel's restaurant or bar but both looked good. The hotel is next to a large supermarket which has a great cafe where we chose to have breakfast each day, 2 coffees and pastries around 7 Euros but they also did continental breakfast options. There was a kettle and tea/coffee supplied in the room as well as a small fridge. Staff were all very helpful and friendly and we were able to leave luggage on departure day as we had a late afternoon flight which meant we could make the most of the day. Highly recommend staying here - we shall return!

Hello from Berlin, Thanks a lot for your positive review about your stay in our hotel. We are pleased to read that you were totally satisfied with all of our hotel facilities and with our personal service. Thank you as well for your compliment concerning our food and beverage offers. We hope to welcome you soon again. Kind regards, your Moa Team

Berlin

TripAdvisor rating 4.5/5

Andrew M Solo travel - 20/03/2019 TripAdvisor review

Perfect location for a short break and a not to far walking distance from Berlin Hbf. Really cosy and clean room. Friendly staff at check in and check out. Definitely would consider booking this hotel again when in Berlin.

Thank you so much Andrew! We are looking forward to welcome you again. Best wishes - your MOa Team

Spacious room - great stay

TripAdvisor rating 4.5/5

Rodozh Business - 12/03/2019 TripAdvisor review

Modern Hotel which offer you whatever it needs. Public transportation is nearby. A Supermarket is to find at the ground floor. Rooms are spacious and clean. You have a beverage / snack wall on each fllor iso of a minibar which is great too

Thank you very much for your kind feedback. We wish you all the best -Your MOA Team

VERY AVERAGE PROPERTY

TripAdvisor rating 4.5/5

Companion09456054757 Business - 11/03/2019 TripAdvisor review

As it was the chosen conference hotel it made sense to stay there. Air con in room didnt work blasting out hot air luckily windows did open!. Pillows way too soft. Toilet paper more like sand paper! No iron in the room as there is a communal one instead down the hallway.

Dear Guest, thank you for your feedback. We hope you had a pleasant trip back home after a sucessful event. Please contact us, whenever we can do something for you. We provide your room with firmer pillows, if you give us a short information at arrival. We regret that the air conditon was not working properly. We are at service 24/7 for you. We send a technician immediately, if there are some problems. We hope the positive experience outweighed and you will visit us again. Best wishes - your MOA Team

February 2019

TripAdvisor rating 4.5/5

Voyage20357096956 Family - 02/03/2019 TripAdvisor review

The hotel is very friendly, clean and easy to get to. My room was quiet and well presented. I like the fact that its part of a shopping complex and bakery/café. Local U Bahn is Birkenstrasse a few 100 meters away.

Thank you very much!

Worst ever Accorhotels experience

Customer review rating 4.6/5

David Business - 18/02/2019 AccorHotels certified review

Nice hotel, nice team, but somehow it's not really what you are looking for as a hotel experience. The hotel hosted a party till 3am. I could actually join the party from my room, was so clear (and loud) to hear the music. But it's disturbing in case you would like to have a few hours of sleep. Because of that party no sufficient staff was available in the hotel. My shower did not work, it took nearly 2 hours (in the middle of the night) to fix it, and clean the bathroom after the work. Finally the receptionist cleaned it, because it was no housekeeping available. It was really embarrassing for myself and for the receptionist as well. Just to highlight a few... Despite the hotel is a nice and clean building, and the staff is really friendly (especially Stefan from the receptionist team - he was super helpful), I consider these circumstances "enough" not planning to stay at this hotel anytime soon; and focus for other brands, where I have never experienced such a think, as I believe that Quality Assurance should be in place by the brands and - in this case - by Accorhotels. I regret to say this as a gold member of Accorhotels' loyalty program.

MOA Berlin

Customer review rating 4.6/5

Jeroen Business - 12/02/2019 AccorHotels certified review

Fine Hotel-- Good Room - Nice staff - Good location

Dear Jeroen D., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Realtion Manager

Lovely, as usual

Customer review rating 4.6/5

Emma P. Families - 11/02/2019 AccorHotels certified review

I am a regular guest at this hotel as I have family living in Berlin. Hotel is always clean, quiet and welcoming.

Dear Emma P., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. We are happy that you choose our hotel if yuu visit your family. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

very average

Customer review rating 4.6/5

Sylwia M. Friends - 23/01/2019 AccorHotels certified review

I had 2 unpleasant experiences during my stay at the hotel, which made me very surprised as I use Mercure branches in other countries and always was very pleased. I had an issue with the shower which wasnt working properly, and I had to report that to the reception 3 times before it was repaired after 24h. Each time receptionists were surprised to hear about my complain as there was no record of it. After the repair was done, I had another technician knocking on my door willing to do the repair, which simply means nobody at the reception desk communicates with one another. 2 incident: 7 of my friends decided to celebrate our last evening together at the bar. We found a table and wanted to order drinks and food and were told to do that at the bar. Then queening for 15min to be told that all the orders are taken from the tables. After asking waitress again for help she sent us back to the bar, and at the bar we were informed that actually we cant even order food, which should be ordered in restaurant. MESS. After talking to manager we managed to finalized our orders but the whole experience was awful. Not even once anyone apologized for the inconvenience. But I would like to praise the chef at the restaurant, as the quality of the food was very good.

Dear Sylwia M., Thank you for taking the time to tell us about your experience at the Mercure Hotel MOA Berlin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have send you a private mail and I really hope, you understand the special circumstances of the Dr. Despenza Event. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rika Hundrack Guest Relation Manager

Happy

Customer review rating 4.6/5

S. Solo - 22/01/2019 AccorHotels certified review

I arrived at around 1:30 pm and got an early check in so I could rest after long flight. I was able to borrow a power adapter at reception. There was lots of good food. Bed was very comfortable. Room was clean. Easy to reach from airport.

Dear Lam S., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

Great place to stay

Customer review rating 4.6/5

Kostadin Friends - 22/01/2019 AccorHotels certified review

The stuff was very kind, on the reception, in the restaurant, cleaning personal. All the people were kind and smiling. The rooms were perfect. I was there for the Joe Dispenza event and everything was perfect. Thank you very much :)

Dear Kostadin K., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. We are happy you enjoyed your stay so much! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

Dr

Customer review rating 4.6/5

Saima Z. Friends - 22/01/2019 AccorHotels certified review

Good friendly staff

Dear Saima Z., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager
Customer review rating 4.6/5

Anonymous Couples - 21/01/2019 AccorHotels certified review

Seminar Dr Joe Dispenza

Sehr geehrte Frau S., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel MOA Berlin. Toll, dass Sie sich so positve äußern. Wir hoffen, Sie hatten ene gute Heimreise und behalten uns in bester Erinnerung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen- Rika Hundrack Guest Relation Manager

4 days in cozy Berlin

TripAdvisor rating 4.5/5

Anastacia S Friends getaway - 21/12/2018 TripAdvisor review

Poor rooms service menu. Slippers and amenities only upon request. Bathrobes for deposit 25 euros is sad( We were provided with water in mini bar once only in the day of arrival. Fast check in is a plus. Great location. Thank a lot to the reception team:)

Dear Anastacia, thank you for your honest and open feedback, which helps us a lot to improve our service. Unfortunately we have rooms (Business and Suites) which are equipped with slippers and bathrobes. We are happy to bring this extra to your room upon request and free of charge. Thank you for the praise to the reception team! We wish you all the best - your MOA Team
Customer review rating 4.6/5

Anonymous Solo - 16/12/2018 AccorHotels certified review

Solides Stadthotel

Sehr geehrter Herr A., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel MOA Berlin. Toll, dass Sie sich so wohlgefühlt haben bei uns. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen- Rika Hundrack Guest Relation Manager

Comfortable stay

Customer review rating 4.6/5

Anonymous Families - 11/12/2018 AccorHotels certified review

Again a nice stay. Loved the breakfast.

Dear Yuri D., Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

Great location

Customer review rating 4.6/5

Birgitte M. Friends - 05/12/2018 AccorHotels certified review

The hotel is located near an U-Bahn station which makes it easy to get around. Staff were extremely welcomming upon arrival at the hotel. However, we did experience problems in connection with one of our reservations and despite calling the reservations desk 5 times prior to the stat, we never receiver the correct confirmation. Luckily details were in order once we arrived at the hotel. The selection on the breakfast buffet was great. We were a bit surprised that there were no dispenseres with hand santicer available when entering the breakfast area. We had a deal that included a 3 course dinner - it would be a great idea to give guests a choise of 2 main courses to chose between as not everybodys palate is the same an one person in our group did not eat anything at all...

Dear Tom N., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. We will discuss your feedback. Thanky you evry much. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Riak Hundrack Guest Relation Manager
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