Hotel - Veranda Resort Pattaya - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Veranda Resort Pattaya - MGallery by Sofitel

4.0/5 296 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • SUVARNABHUMI (Paying)
    • UTAPAO RAYONG PATAYA INTL AIRP (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Children's Club for over 12s
  • Beach and water sports
    • Boat excursions
    • Jet skiing
    • Private beach
  • Bicycles rental

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 2 meeting room(s)
  • Self service business centre
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Hotel location

Our rooms

  • 145 rooms
  • 80 non-smoking rooms
  • 6 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,002 reviews

Our guest reviews for Veranda Resort Pattaya - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 296 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
John C. Couples - 05/11/2018 AccorHotels certified review
« Very plesant »

Relaxing staff tryed to ensure that your requirements were met

Varavadee W. Couples - 05/11/2018 AccorHotels certified review
« The unprofessional of staff during the checked in has spoied my holiday »

I had 2 separate bookings this time on Friday night and on Sat night. Someone called me before to confirmed my chk in and I had ibformed her about my 2 bookings. Once arrived late at 22.00 at the hotel the staff didn't know I had 2 bookings she spent sometimes finding it which is a bit unprepared from my point of view. Then we discussed about the hotel not having the lounge and there will be no breakfast. I asked her twice as I am a platinum member and last month I went to Veranda Hua Hin and the staff there providing the complimentary breakfast without me asking for anything. While I was talking with this unpleasant staff, the other staff was on the phone and then he whispered something to her. Then she told me that this is like special thing from the hotel for the complimentary breakfast (ทางโรงแรมมีอาหารเช้าให้คะ อันนี้พิเศษมากๆ ). It was not nice at all to the guests the way she speaked. I was so shocked and upset to be honest. I was here in this hotel 3-4 times already and everytime I always had a bad time so at first I thought I would not be here any more. But during my stay the other staffs are so friendly and nice; the bell boy were so helpful, the staffs at the restaurant, the staff at the bar by the pool, the house keeping were very nice and friendly. So I felt better and starting to enjoy the trip. At check out I think I met her again and her face was like cold and unsmile. Luckily there were few other staffs who were saying goodbye to me. Before leaving someone came to my car to greet me and she was very nice. When I told her about this issue as she asked how was my stay here. After talking to her I felt better and she said please come again I agree. Because she was so nice. Anyway after coming here 3-4 time already this time I found a better improvement. Most of the staffs are more friendly this time. Whenever I walked and see some staff walking by, they were saying sawasdee which is very nice. The breakfast was getting better than my previous visits. I saw lots of good change here. I am sorry this is a bit long comments.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Varavadee W., Thank you for taking the time to tell us about your experience at the Veranda Resort Pattaya - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Micky Guest Experioence

Oh Families - 05/11/2018 AccorHotels certified review
« Nice stay »

The overall is good. Pool, environment & service are perfect. Except shower room and toilet which is separated. It’s not convenient for the family.

Taevin C. Couples - 04/11/2018 AccorHotels certified review

1.I have request for rose petal to arrange on my bed since it is my babymoon, the request have not been done. 2. I have request for king size bed , again this request have not been done, your hotel is not fully book which i am sure it can be arrange. 3.After saying at the resort me and my wife are sick i guess its because of the dust in the room.

Rathaporn T. Families - 01/11/2018 AccorHotels certified review
« Very satisfying family holiday »

The hotel is very family-oriented; there is a slope for baby stroller everywhere, and a lift from luggage drop-off to reception is impressive. Service is very good. We requested for a new blanket because we made it wet after showering the baby and we got it within 10 minutes. All the staff are with smile. The lifeguard at the pool took many photos for us; his photo skill is also very good. We had a very good time staying at the hotel and will definitely come back.

Piphat Couples - 01/11/2018 AccorHotels certified review
« good »

happy time for us. good service ,mind good, location ,good swimming pool and good bed overall is good

Nithawan S. Couples - 31/10/2018 AccorHotels certified review
« A great place for vacation »

Nice facilities, best atmosphere and good service. However, there is some improvement opputunity in the area of communication about term and conditions of voucher (999THB).

Sek Couples - 30/10/2018 AccorHotels certified review

Friendly staff. Good location

Puntipa K. Families - 29/10/2018 AccorHotels certified review
« Room »

The service was good but I was booking on trip.com before and that’s has been confirm. I tried to check with hotel and no booking on that’s day so I decided to contact from website and the answer is they said if thai people hotel will charge extra another $3000 baht a day . I’m not happy with it so I cancelled that booking . The staff at the hotel recommended to book on hotel website directly becoz have promotion 50 %off on 2 nd night. I have been book for that promo . But I have choose the room also included bath and beautiful on the picture which I have captured that photo of booking but in reality I was get just normal room nothing exciting just normal hotel . I have been contact the reception on that day to see are they put me to the wrong room or not and the answer is they said the photo it’s just for promote. I was shocked. It’s make me feel like I very full . I been travel all around the world and before I book I always check the room and pic what they been Adv and all the same as the photo maybe soon a bit old but that I can understand not like the one you guys been put in the website. That’s my comment Thanks for listening Kind regards Puntipa

Couple T. Couples - 29/10/2018 AccorHotels certified review
« acceptable »

overall is acceptable

Naddavarn R. Families - 29/10/2018 AccorHotels certified review

Romantic place and good service

Anonymous Couples - 29/10/2018 AccorHotels certified review
« Good »

Good view at the swimming pool. Great view of sunset. Nice Swimming pool.

Sarinna Families - 24/10/2018 AccorHotels certified review
« Great »

Overall was great- Staff, Room, Breakfast

Ivy L. Families - 21/10/2018 AccorHotels certified review
« Great experience »

It was a super joyful stay for my family with two kids. The room was spacious and clean with good design. The pool was nice overseeing the ocean. The staff were helpful.

Yuxin B. Friends - 17/10/2018 AccorHotels certified review

I booked a seaview room.But the hotel didn’t provide. The staff lost our luggage in the taxi.

Ratirat R. Families - 17/10/2018 AccorHotels certified review
« Clean&lovely hotel »

The room was very nice, comfortable bed, clean all staff very service mind but the food not really various but good taste.

Tim Couples - 15/10/2018 AccorHotels certified review
« Fantastic staff and nice funky hotel »

The staff were outstanding

Poohmipat Families - 14/10/2018 AccorHotels certified review
« Stunning view from room but no roof »

Nice stay with family. Good room and bed great view, and I like swimming pool. However, there is no roof between parking building and Lobby, neither from main building to Ocean front building, during raining season is not good at all.

Koravit N. Families - 13/10/2018 AccorHotels certified review
« Good place and good service »

all nice

Yotsapong Families - 11/10/2018 AccorHotels certified review
« Good experience but could be better. »

First thing, disappointed with the baby cot request. Been confirmed by email but don't understand why I need to confirm during check-in again to get it set up. Also there was no proper blanket for infant. I wont mind if I was told when request so I can prepare on my own. Secondly, world end after rain drop. Would like to get the shelter to connect to all hotel facilities. Soft boil egg for breakfast is way under cooked. Get the same result twice. Check out was bad. Call for bell service and nothing happen for 20 mins. i carried all stuff with 2 boys thru the rain. And at the check-out counter, no one aware that i request for check out. This is the second time i give same comment to you. Anyway my family still like your facility. Your staffs are very nice. Will be back soon. Hope to see improvement

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yotsapong P., Thank you for sharing you experience regarding your stay at the Veranda Resort Pattaya - MGallery by Sofitel. We would like to apologize for our mistake. Please be noted that we are taking appropriate measures to address the problem and prevent future occurrence. Again, please accept our sincere apologize. And it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Micky Guest Experience

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