Hotel - Mercure Milano Regency
Mercure Hotel Mercure Hotel

Mercure Milano Regency

4.0/5 454 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • pets allowed 0  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early CHECK-IN from 10.00 AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Opening hours : Week 7:00 - 10:30
    • Opening hours : Week-end 7:00 - 10:30

Business services

  • 2 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

  • 71 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 245 reviews

Our guest reviews for Mercure Milano Regency

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 454 reviews
Solo travel - 03/12/2018 TripAdvisor review
« Great »

The hotel is not far from city center, so you can walk or use transport to go to famous sights. Cosy room with excellent bathroom and a big comfortable bad. Nice and helpful people at the reception. Perfect for 1 person or a couple.

Desislava G. Business - 15/11/2018 AccorHotels certified review
« Mercure Milano Regency »

Clean hotel, nice garden, but interior wasn't that new. Unfortunately the weather was rainy and we couldn't stay in the garden. There wasn't body lotion in the bathroom.

Daniele Business - 12/11/2018 AccorHotels certified review
« very good experience in classic italian style hotel »

very good location, gentle personnel, great breakfast service, and spacious room. I am going to book my business stays there again .

K. Business - 26/10/2018 AccorHotels certified review
« Pleasant stay »

I stayed from October 17 to 21 and it was very plesant stay. The staff welcomed me with special welcome letter and possible to enable the early check in as I need the shower desperately when I land in Milan which I appreciate it. One thing that missed me is that normally Accor hotels provide Gold member gift, but they say they don't have. Anyway it was fine.

Couples - 26/10/2018 TripAdvisor review
« Average,with good space of room »

Few options on the breakfast The fitness centre was closed. Location is around 40 mins walking to the centre and by trump is almost 30 min.Old hotel and one elevator serving the whole hotel The size of the room was good and the cleaning was also good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We appreciate your review and we have been renovating all the hotel since January 2018. Elevatiors are two, next time ask the reception and you will be informed acccordingly. We hope to satisfy better your desire next time. Kind regards. Stefano Relation Manager Mercure Milano Regency

Anonymous Solo - 07/10/2018 AccorHotels certified review
« One night stay in Milan »

The hotel was very clean and comfortable, near a tram station for convenience. Pricing was competitive.

Nuno M. Business - 22/09/2018 AccorHotels certified review
« Correct »

It was all OK.

Bob Couples - 13/09/2018 AccorHotels certified review
« Staff were friendly and very helpful »

We liked the way the hotel had kept it's original decor design. All the rooms looked lovely and a lot of work had gone into the decor.

Ian Business - 19/07/2018 AccorHotels certified review
« Nice hotel »

charming hotel with very friendly and helpful staff

Fahad Couples - 17/07/2018 AccorHotels certified review
« Don't choose this hotel »

Staff gays was standard not helpful The hotel was old and dirty floors Room AC was not working and we didn't sleep at that night when i called the reception for help they told me " I have nothing to do" Bath room was not cleaned

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Milano Regency. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be assured that we are taking the right measures to prevent any other similar inconvenience in the future. We hope that you will give us another opportunity to welcome you again at Mercure Milano Regency Sincerely, Giusi Sciortino Sales Manager Mercure Milano Regency

Steve Solo - 10/07/2018 AccorHotels certified review
« Nice clean hotel, friendly staff, biT of a distance to the city centre »

Staff were very helpful and friendly. Room was clean and good size. Was a bit of a distance to the main centre

Na Business - 21/06/2018 AccorHotels certified review
« Standard »

Nothing special in that hotel. All is standard. Not bad just average and quite dated in term of atmosphere. The only main issue was for Check-Out which took more than 25min simply because there is not enough staff member to handle customer. Hopefully the lonely person doing the check-out was very kind and very professionnal. No dedicated line for AccorHotel card member. No possibility to do online checkout (although online checkin was possible)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Milano Regency. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Giusi Sciortino Sales Manager Mercure Milano Regency

Family - 04/06/2018 TripAdvisor review
« An Average Mercure Property »

Stayed at this Hotel for 01 night but have to say that this is a very average Mercure Hotel with staff who refuses to accept their mistakes.Room allotted did not have proper aircoditioning but when complained the staff refused to accept it.Typical of rude Italian Hospitality I must say.I am a le Club Accor Gold Member but this is one of the worst Mercure Hotels.Non Smoking Hotel and room smelled of Cigrette Smoke as well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We regret to hear about your bad experience during your stay at our Mercure Milano Regency. We investigated and confirm you complained about the room we gave you upon check-in. We also confirm we satisfied your request with your preferred superior room upgrading you, even though the hotel was fully booked and so that not obliged to upgrade a gold member. Also for this particular booking situation, we feel to have done our best. As already informed, our hotel rooms are no smoking but accidentally might happen that you find smoke smelling cause to inadequate behavior from other guests. Kind regards. Stefano Relation Manager Mercure Milano Regency

Anonymous Business - 03/06/2018 AccorHotels certified review
« Fit for purpose. No problems encountered »

Satisfactory stay, friendly staff. Average breakfast, room and the hotel would need some renovation. Hotel well placed in calm area .

Fr… Business - 19/05/2018 AccorHotels certified review
« Good hotel »

Good and simple hotel. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Frans V., We very much appreciate your comments regarding your stay at the Mercure Milano Regency. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giusi Sciortino Sales Manager

Jess C. Business - 01/05/2018 AccorHotels certified review

The room abit too old. The old type of water flashing very noisy suggest to up-grade it. Room is small for 2pax.

Anonymous Friends - 29/04/2018 AccorHotels certified review
« very poor hotel, rooms dated, plumbing out of the last century, awful breakfast, poor service. »

dreadful

Our hotel has responded to the review
Our hotel has responded to the review

Dear KENNETH G., Thank you for taking the time to tell us about your experience at the Mercure Milano Regency. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Giusi Sciortno Sales Manager Mercure Milano Regency

M. Business - 22/04/2018 AccorHotels certified review
« M. »

Actually, all fine, polite staff, fast check-in/out, nice room, breakfest ok.....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Giusi Sciortino Sales Manager Mercure Milano Regency

Anonymous Business - 29/03/2018 AccorHotels certified review
« Old style but looks nice »

I stayed for business, and the hotel is close to the Mico concference center (5-10mn)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Giusi Sciortino Sales Manager Mercure Milano Regency

Dr. J. F. Business - 21/03/2018 AccorHotels certified review
« WORST MERCURE EVER....SHAME ON YOU ! »

HOW DARE YOU STEAL MONEY FROM PLATINUM MEMBERS FOR THIS TERRIBLE HOTEL? YOU SHOULD BE IN JAIL FOR CALLING THIS A 4 STAR HOTEL. STINKING OLD ROOMS, NOT EVEN MAGNET CARDS AND NO LIGHT IN IT AT ALL. MINI TVS AND PLASTIC CUPS? I WOULD LOVE TO COMPALIN ABOUT THIS HELLHOLE CAVE TO THE TOURIST BOARD OF MILAN . SHAME ON YOU !

Our hotel has responded to the review
Our hotel has responded to the review

Dear f., Thank you for taking the time to tell us about your experience at the Mercure Milano Regency. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Giusi Sciortino Sales Manager Mercure Milano Regency

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