Mercure Singapore Bugis 4 stars

TripAdvisor rating 4.0/5 1,361 reviews
Mercure Singapore Bugis
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+ 23 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Located in the heart of Singapore's shopping, arts and cultural district

  • Meeting rooms with natural daylight, free WIFI and 24-hour room service

  • 5 min to Bugis MRT, within close proximity to SUNTEC and MBS by train, 15min walk to Orchard

  • 24-hour gym access, a Sky Deck and infinity lap pool

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Late Check Out
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac

Hotel location

Mercure Singapore Bugis

122 Middle Road
188973
singapore
singapore

Tel: +6565216088

Fax: (+65)68228901

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    CHANGI AIRPORT At 18km / 11.18 miles

  • By train

    BUGIS JUNCTION At 0.5km / 0.31 miles

GPS :1.299523, 103.853104

Our accommodations

Architects and designers had fun when creating the unique rooms and lofts at Mercure Singapore Bugis. Sleep soundly in our airy lofts or cozy signature rooms, surrounded by colourful references to the country's heritage.

Signature Room with Queen Bed

  • Max. number of persons: 2
  • Area: From 15
  • Wireless internet in your room
  • Satellite/cable colour TV

Signature Room with Twin Beds

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV

Signature Loft Room with Queen Bed and Sofa

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Superior Room with King Size Bed

  • Max. number of persons: 2
  • Area: From 22
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Executive Loft with Queen Bed and Sofa

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Our restaurants and bars

ROYALE RESTAURANT

Type of cuisine: International

Royale is an all-day dining enclave serving up the very best of international and local cuisine. This restaurant serves buffet breakfast, lunch and dinner daily. A la carte dishes are also available from noon to 10.30pm.

Lunch

06:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SONG GARDEN

Type of cuisine: Chinese

A Chinese restaurant that epitomises Cantonese classics with modern twists. Abounds in chinese touches like oriental motifs alongside eight private rooms, the restaurant is also ideal for banquets and business lunches. Accor Plus benefits do not apply.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BARTISTRY@ONE22

Photo non contractuelle / Strictly non binding

A chic centrepiece in the lobby, guests can lounge and revel in a variety of premium coffees, beers, house pours, and cocktails; alongside a delectable range of tapas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 215

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Singapore Bugis

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

11,797 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,361 reviews

Was a lovely, comfortable stay.

Customer review rating 4.1/5

Melanie B. Solo - 14/08/2019 AccorHotels review

This was a lovely hotel, the room was big, comfy and I loved the location. The staff were friendly and helpful. From the checking in staff, luggage staff and then letting me shower before a late flight home.

Dear Melanie B., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It is our pleasure to learn that you have enjoyed your stay with us and liked our hotel location and the facilities. It felt even better to know that you have enjoyed the services from our associates from the moment you checked in until your departure. At Mercure Singapore Bugis, we believe our people are our most important assets and encouraging words like yours will make us go further. Once again, thank you very much for your kind words and I hope to see you soon. Sincerely, Chloe Tay Front Office Manager

All good except for breakfast

Customer review rating 4.1/5

Peter L. Couples - 14/08/2019 AccorHotels review

Love the online check in convenience and simple key collection procedure. Room Well designed and roomy. Executive lounge on 3rd floor was ordinary. My room number not listed with Royale for breakfast. Had to produce email to proof otherwise. Service there was so so and we had to find our own table to sit. Breakfast quality/selection can be better for such a nice hotel frankly.

Dear Song Kiat L., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It is our pleasure to read such a wonderful review and we are delighted to know that you have an enjoyable stay with us. Appreciate your time and effort on this review. Please also rest assured that I have personally highlighted your comments pertaining your breakfast experience to our F&B Team for further improvements. My apologies for the inconvenience caused. Once again, I thank you for the feedback and I hope you can grant us another opportunity to serve you better in the near future. Sincerely, Chloe Tay Front Office Manager
Customer review rating 4.1/5

Anonymous Families - 14/08/2019 AccorHotels review

The room is too small, room phone is not working properly. But overall still good, have pockets of parks n relaxed area.

Dear Puay Ping K., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! Your feedback on your overall stay experience is duly noted. I am glad to share with you that the hotel offers several types of room categories, we would highly recommend guest who stays with us over a longer duration to choose the superior category instead as the rooms are bigger as well as the closet space and with a different bathroom design. I have also personally conducted a round of check together with my Chief Engineering to ensure that the room phone is fixed immediately. Once again, I thank you for the feedback and I hope you can grant us another opportunity to serve you better in the near future. Sincerely, Chloe Tay Front Office Manager

Average

Customer review rating 4.1/5

Kim Couples - 13/08/2019 AccorHotels review

The staff were pleasant. The room was okay. The problem was that you could hear the neighbouring room noise which kept me awake.

Dear Kim Maree H., Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be rest assured that I have personally highlighted your comments pertaining the room's sound insulation for further improvements. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chloe Tay Front Office Manager

Okay

Customer review rating 4.1/5

Rodome A. Families - 13/08/2019 AccorHotels review

Still a nice little hotel , very convenient

Dear Rodome A., Thank you for your wonderful review. We appreciate guests sharing their positive views of their stay with us. We hope to welcome you back in the future. Thank you again. Regards, Chloe Tay Front Office Manager

My children enjoy the stay at the hotel

Customer review rating 4.1/5

Joyce C. Families - 13/08/2019 AccorHotels review

We would definitely recommand to others and will be back next year

Dear C. Hee H., What a fantastic review. Thank you for your wonderful feedback. We are very happy you loved our loft rooms. These are very popular for guests wanting something different than your normal boring hotel room. It is our pleasure to learn that you have enjoyed you stay with us and liked our hotel location and the facilities. It felt even better to know that you have enjoyed the services from our associates from the moment you checked in until your departure. We hope to welcome you back soon! Sincerely, Chloe Tay Front Office Manager

Satisfied...more than that!

Customer review rating 4.1/5

Jonathan L. Families - 13/08/2019 AccorHotels review

My whole family enjoyed the hospitality! Room is clean and location superb.

Dear Hee Kheng L., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It is our pleasure to learn that you have enjoyed your stay with us and liked our hotel location and the facilities. It felt even better to know that you have enjoyed the services from our associates from the moment you checked in until your departure. At Mercure Singapore Bugis, we believe our people are our most important assets and encouraging words like yours will make us go further. Once again, thank you very much for your kind words and I hope to see you soon. Sincerely, Chloe Tay Front Office Manager

Cooling loft room and good location

Customer review rating 4.1/5

L. Couples - 13/08/2019 AccorHotels review

Book this hotel to experience the loft room and watch beautiful NDP fireworks at the nice roof top garden. Location are very good, surround with asian food, OG department store and Bugis Junction shopping mall just near by. Loft room is small but cooling, room cleanliness are satisfy, bed is comfy and nice breakfast. The only negative are the services, as an Accor member for years and our room is the highest category which is executive loft room, there is no in room welcome gesture such as fruits platter or local gift. During the day of checkout, the counter staff call our room about 12:25pm told us we are not allow to check out late, I told her the counter staff have agree our late check out request during check in and she have key in check out timing in the system, she went to check with her colleague and never call us back to apologize for misunderstanding. Beside the services, this is a nice hotel with good location.

Dear Grace Hee Un L., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It was great to know that the location of our hotel has benefited you during your recent stay with us. Indeed just like you, most of our guests are also benefited by the great location of our hotel, as well as the facilities. On a separate note, please accept my sincere apology for the service short fall you have experienced while you were with us. . I have thus, personally addressed this with our team and all of us agreed to work better on this aspect. . I trust that my team are committed to do better moving forward. Once again, I thank you for the feedback and I hope you can grant us another opportunity to serve you better in the near future. Sincerely, Chloe Tay Front Office Manager

It was okay, not the best, but not the worst either

Customer review rating 4.1/5

Dharmawan Couples - 13/08/2019 AccorHotels review

OK overall, we don't like dry toilet without washer. Too western, even with washer toilet can still be dry.

Dear Rakhmat D., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! Your feedback on your overall stay experience is duly noted. Please rest assured that I have personally highlighted your comments regarding the toilets for further improvements. My apologies for the inconvenience caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chloe Tay Front Office Manager

Excellent location

TripAdvisor rating 4.0/5

rajigune Solo travel - 13/08/2019 TripAdvisor review

Excellent location with plenty of shopping and food options close by. Two MRT stations within 5 minutes walk. Very friendly, polite and helpful staff. Clean, tidy well appointed room. Breakfast was good with a lot of variety. However, there was an acute shortage of Salt and Pepper shakers and some tables lacked cutlery at Royale restaurant.

Superb hotel

Customer review rating 4.1/5

Defri Solo - 12/08/2019 AccorHotels review

Location is fantastic, hotel is clean and friendly staff

Dear Defri M., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It is our pleasure to learn that you have enjoyed your stay with us and liked our hotel location and the facilities. It felt even better to know that you have enjoyed the services from our associates from the moment you checked in until your departure. At Mercure Singapore Bugis, we believe our people are our most important assets and encouraging words like yours will make us go further. Once again, thank you very much for your kind words and I hope to see you soon. Sincerely, Chloe Tay Front Office Manager

Satisfied

Customer review rating 4.1/5

Hani S. Couples - 12/08/2019 AccorHotels review

Overall im satisfied with the room. Just that the front desk lady should speak clearly and loudly. I keep asking her to repeat to understand what she explain to me and she talk quite soft. Other that im satisfied with the room.

Dear Nor Rohani A., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! Your feedback on your overall stay experience is duly noted. I have personally addressed your comments with our team and all of us agreed to work better on this aspect. I trust that the team is committed to do better moving forward. Once again, I thank you for the feedback and I hope you can grant us another opportunity to serve you better in the near future. Sincerely, Chloe Tay Front Office Manager

Very good

Customer review rating 4.1/5

Dini L. T. Families - 12/08/2019 AccorHotels review

Loft family room very nice and suitable for my family. Mercure bugis it’s very good location, very near to shopping location like bugis street, bugis junction and MRT station. The facility hotel is good, and my children like it

Dear Dini Lily t., What a fantastic review. Thank you for your wonderful feedback. We are very happy you loved our loft rooms. These are very popular for guests wanting something different than your normal boring hotel room. It is our pleasure to learn that you have enjoyed you stay with us and liked our hotel location and the facilities. It felt even better to know that you have enjoyed the services from our associates from the moment you checked in until your departure. We hope to welcome you back soon! Sincerely, Chloe Tay Front Office Manager

pradeep

TripAdvisor rating 4.0/5

J7780OGinfo Business - 12/08/2019 TripAdvisor review

maintenence ,housekeeping very poor,miniature rooms,no space,receiving at reception was not satisfactory no facility for accor members ,very little choice for vegeterians,location was good and moving around city was

Customer review rating 4.1/5

Anonymous Friends - 11/08/2019 AccorHotels review

great

Dear Ai Sha T., Thank you for your wonderful review. We appreciate guests sharing their positive views of their stay with us. We hope to welcome you back in the future. Thank you again. Regards, Chloe Tay Front Office Manager

Guestroom is neat and tidy

Customer review rating 4.1/5

Anonymous Families - 11/08/2019 AccorHotels review

Not bad

Dear Lau H., Thank you for your wonderful review. We appreciate guests sharing their positive views of their stay with us. We hope to welcome you back in the future. Thank you again. Regards, Chloe Tay Front Office Manager

comfortable

Customer review rating 4.1/5

Anonymous Friends - 11/08/2019 AccorHotels review

quick check in and out

Dear Nyet Ting C., Thank you for your wonderful review. We appreciate guests sharing their positive views of their stay with us. We hope to welcome you back in the future. Thank you again. Regards, Chloe Tay Front Office Manager

Value for money

Customer review rating 4.1/5

Torpedo Business - 10/08/2019 AccorHotels review

Value for money. Breakfast was relatively good with singapore flavours. However, soundproofing of the room is one of the worst in my many hotels stays so far. Worst of all, the hotel acknowledged this issue but can’t provide a solution,

Dear Aeron Wei Chuan Y., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! Your feedback on your overall stay experience is duly noted. Please rest assured that I have personally highlighted your comments pertaining the room's sound insulation for further improvements. My apologies for the inconvenience caused. Once again, thank you for sharing and we hope to see you soon. Sincerely, Chloe Tay Front Office Manager

Avverage

Customer review rating 4.1/5

Anonymous Solo - 10/08/2019 AccorHotels review

Room was not cleaned properly and timely. Amenities were not replaced properly.

Dear Petra E., Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I was deeply concerned that the up keeping of our housekeeping cleaning services was not up to standard. I have thus spoken to our housekeeping team immediately after received your feedback and personally conducted a round of training on areas to concentrate on when cleaning a guest room. I have also emphasized to our team to conduct a thorough room check to ensure amenities are well replenished while making up every guest room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chloe Tay Front Office Manager

Excellent location, very good breakfast

Customer review rating 4.1/5

K. D. Families - 10/08/2019 AccorHotels review

Rooms are small, overall the hotel looks a big messy in the lobby area. Rooms are small but ok. Beds are good. Cleanliness good. Breakfast very good. Staff friendly. Bathroom confuguration small.

Dear D. K., Thank you for taking time reviewing your recent stay experience with us. We are pleased to learn that our hospitality has left you with a great impression. We really do appreciate your comments and I will be sharing these with the team. On a separate note, It will be my pleasure to let you know that our hotel does offer different category of rooms for travelers who need to spend more time while with us. I would like to recommend you our Superior Room in this case. Thank you once again for the feedback and I hope to see you soon! Sincerely, Chloe Tay Front Office Manager
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