Hotel - Marjan Island Resort & Spa - Managed by AccorHotels
Sans marque Hotel Sans marque Hotel

Marjan Island Resort & Spa - Managed by AccorHotels

4.0/5 1,028 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Indoor unheated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports
    • Boat excursions (Paying)
    • Jet skiing (Paying)
    • Pedal boat (Paying)
    • Private beach
  • Bicycles rental

Catering

  • Breakfast
  • 6 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-24:00
    • Opening hours : Week-end 0:00-24:00

Business services

  • 4 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Superior rooms, starting from 40 m², offer stunning views and luxurious amenities. Featuring one king-size or two twin-size beds, private balcony, Free wireless Internet access, large interactive TV and many more to ensure your utmost comfort.Premium Room, starting from 44 m², feature one king-size or two twin-size beds, separate sitting area and a private balcony with stunning views of the Gulf. Thoughtfully designed with comfort and convenience in mind.

  • 299 rooms
  • 78 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,839 reviews

Our guest reviews for Marjan Island Resort & Spa - Managed by AccorHotels

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,028 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Feb Couples - 17/09/2018 AccorHotels certified review
« Excellent Service! »

Do I need to say more? Checked-In on Sept 12 and we just checked out on Sept 15. Indeed it was an awesome hotel. From the hotel staff to Al Liwan Restaurant Staff - ALL were amazing, professional, kind and approachable! It feels like home while staying here. We enjoyed our waterventure in Turtle beach and the services received from Flyfish. Thank you for the VIP treatment we’ve received. Words will never be enough to describe how we felt and how we have been taking care of. The room spot that was given to us was superb and has an amazing view of the outdoor pool and the sea. Will surely come back real soon. I love you, guys! KUDOS! ❤️

Praveen G. Families - 16/09/2018 AccorHotels certified review
« Very nice »

We had a lovely family time and hospitality was of very high quality and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Praveen, It is a delight to know of your good stay at Marjan Island Resort and Spa. We truly appreciate your recognition to our staff’s premium hospitality. Rest assured that your feedback will be shared to all the team to let them know that their efforts and dedication towards superior service were appreciated and remembered. We'd love to continue providing boundless services to amazing guest like you. Looking forward to welcome you again soon. Sincerely, Yasser Ahmed General Manager

Melona A. Friends - 15/09/2018 AccorHotels certified review
« Nurses Day out »

a very good place to relax,meditate and enjoy after a long week at work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melona, It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are pleased to know of your enjoyable experience and thank you for sharing this wonderful feedback of yours. Looking forward for another great experiences with you at Marjan Island Resort and Spa. Sincerely, Yasser Ahmed General Manager

Amr Solo - 14/09/2018 AccorHotels certified review
« New experience »

The hotel is luxurious with a high hospitality and generosity spirit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amro, Knowing that our guests are happy with their stay make us more inspired to strive for more. Thank you for your sharing your feedback and for letting us know of your wonderful experience. We strive to deliver a superior service experience to all our guests and we’d love to continue providing that with you. We look forward to welcome you again to Marjan Island Resort and Spa. Sincerely, Yasser Ahmed General Manager

Olena I. Business - 12/09/2018 AccorHotels certified review
« 10 »

Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Knowing that our guests are happy with their stay make us more inspired to strive for more. Thank you for your sharing your feedback and for letting us know of your very nice experience. We strive to deliver a superior service experience to all our guests and we’d love to continue providing that with you. We look forward to welcome you again to Marjan Island Resort and Spa. Sincerely, Yasser Ahmed General Manager

Ahmed Families - 10/09/2018 AccorHotels certified review
« Enjoyable »

The room and Facilities were amazing I really enjoyed it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed, Knowing that our guests are happy with their stay make us more inspired to strive for more. Thank you for your sharing your feedback and for letting us know of your enjoyable experience. We strive to deliver a superior service experience to all our guests and we’d love to continue providing that with you. We look forward to welcome you again to Marjan Island Resort and Spa. Sincerely, Yasser Ahmed General Manager

Omaralomar Families - 10/09/2018 AccorHotels certified review
« Nice hotel »

Nice hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Omar, Thank you for sharing your comments regarding your stay at the Marjan Island Resort & Spa! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcome you again soon. Sincerely, Yasser Ahmed General Manager

Lesley W. Families - 10/09/2018 AccorHotels certified review
« I was disappointed as I wanted a relaxing night away. »

We found the hotel was ok. I checked in all of the details and found no mention of it being a dry hotel and only realised when we had booked in. This should be mentioned in the details. The pool side toilets were disgusting. The evening buffet was pretty awful with little choice and nothing for the two vegans in my party. The pool was noisy with Arabic music blaring out from a guests speaker. The beach was across the road. Very misleading pictures when we booked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lesley, It is a regret that your expectations were not met following your recent stay with us. Marjan Island Resort and Spa as advertised on our hotel website is a family oriented and alcohol free hotel and resort, thus, we don’t serve alcoholic beverages. However, as an alternative, we offer substitute beverages based on natural ingredients like fresh fruits, raw vegetables and cool herbal tea mixtures. We regret your frustrations on this regard. Rest of the concerns mentioned in your feedback are noted and been communicated to the concerned teams. Rest assured that matters will be reviewed and appropriate actions will take place to avoid occurrence of the same in the future. Please accept our sincerest apologies for the inconveniences caused. We highly value your thoughts and feedback as it is important for us to know which areas we are in need of improvement. It is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Yasser Ahmed General Manager

Magdi F. Couples - 09/09/2018 AccorHotels certified review
« Relaxing and enjoyment »

Very good service from all Staff. Location is great. Rooms are clear and comfortable. Buffet menu for dinner needs review with more options Breakfast buffet is very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for your feedback shared during your recent stay with us. We are delighted to know of your relaxing and enjoyable stay. Thank you for the lovely compliments particularly your recognition to staff service. I will assure you that your feedback will reach all the team. Please know that concerns regarding dinner buffet had been shared to the culinary team. Review of the procedures, variety and retraining will take place to ensure that presentation and quality will not be forgotten. We regret your frustrations concerning this matter. We highly value your thoughts and feedback as it is important for us to know which areas we are in need of improvement. Thank you once again and we hope to welcome you back to Marjan Island Resort and Spa. Sincerely, Yasser Ahmed General Manager

Dr R. K. Families - 07/09/2018 AccorHotels certified review
« EXCELLENT ROOMS AND STAFF BUT POOR MEALS AND MENU CHOICES BAD BREAKFAST AND POWER FAILURE »

THE MAIN DRAWBACK OF THIS HOTEL IS THAT THE MENU FOR BREAKFAST IS LIMITED AND POORLY THOUGHT OUT DITTO FOR LUNCH HENCE EVEN THOUGH WE WANTED THE FULL MEAL PACKAGE THE POOR DISH CHOICES FORCED US NOT TO ,OUR BREAKFAST ON SATURDAY WAS PATHETIC ALMOST NOTHING TO EAT AND POORLY LAID OUT .WE THANK YOU FOR THE FREE UPGRADE AND EXCELLENT STAFF ESPECIALLY FRONT OFFICE LACK OF LIGHTS IN ROOMS DURING POWER FAILURE IS STRANGE YOU NEED TO OFFER ALL INCLUSIVE BRILLIANT MEALS LIKE RIXOS DOES ALSO LACK OF GAME CHOICES FOR CHILDREN EVERYTHING IS PAID

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. K., Thank you for your feedback shared during your recent stay with us at Marjan Island Resort and Spa. Foremost, I would like to extend our deepest apologies for the unintentional inconveniences incurred during your recent stay. There was a general power failure in some parts of the city which effected a part of Island including our Hotel though emergency services were powered by the hotel generator immediately under the Management supervision of the Hotel to minimize the inconvenience. Regretfully I have to agree that despite all recovery actions we were operating with limited service during this down time. I must stress that we invest in processes and services to deliver a good experience for all our guests hence your feedback is important to develop in the areas where there is room for improvement. While we say all above I would like to point out that this shut down was due to a technical issue with the main feeder of electricity and was totally out of the hotels reasonable control. Please know that rest of concerns regarding food offers had been communicated to the concerned team. Review of the procedures, variety and retraining will take place to ensure that presentation and quality will not be forgotten. We regret your frustrations concerning this matter. On the brighter side, thank you for your appreciation to the guest rooms and acknowledgment to staff service. We highly value your thoughts and feedback as it is important for us to know which areas we are in need of improvement. Looking forward to welcome you back and better meeting your expectations in the future. Sincerely, Yasser Ahmed General Manager

Ahmad A. Couples - 06/09/2018 AccorHotels certified review
« Fantastic Hotel room »

One of the best hotel ever visited

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmad, Thank you for the excellent feedback and the compliments. Please know that it’s our pleasure to serve you. We welcome all comments that we receive from our guests which help us to recognize and reinforce excellent service within the team. Looking forward to welcome you again soon. Sincerely, Yasser Ahmed General Manager

Mmm Friends - 06/09/2018 AccorHotels certified review
« More than the place, the staff were really the ones who made our stay enjoyable. Such amazing team. »

Our experience in your hotel was memorable. Even with lil hiccup before checking in I truly commend Ms. Evgeniya who was more than helpful in assisting us. She exceeded all our expectations on how dedicated she is with her job and on how to make guests feel welcome and comfortable. She truly raised the bar so high in my opinion. Also to mention the kindness of Ms. Regine & Mr. Bishal on the front desk too. Truly, one of the factors Id go back to your hotel is because of the amazing staff it has - from front desk, f&b staff, pool personnel, housekeeping and all. Theyre just wonderful people plus the place is just beautiful. Please keep it up. All the best. We cant wait to be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mikaela, We are so glad that you had an enjoyable and relaxing stay with us. Our team is very delightlful to know that services delivered by Regine, Bishal and Evgeniya had gone beyond which were expected from them. They are really gems in this haven! We strive to deliver a superior service experience to all our guests and we’d love to continue providing that with you. Looking forward to welcome you again to Marjan Island Resort and Spa. Sincerely, Yasser Ahmed General Manager

Ahmed A. Families - 02/09/2018 AccorHotels certified review
« Very nice stay »

We enjoyed our stay in the hotel. The facilities are amazing With great activities for all ages. The room was nice and the cleaning service was excellent. The food was okay but it can be better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed, It is a delight to know of your good and enjoyable stay with us. We are glad that you enjoyed the facilities and appreciated the rooms. Thank you for the recognition to our housekeeping team, rest assured that your feedback will reach them. The concern with the food had been noted and communicated to the Food and Beverage department. Review of the procedures and retraining will take place to ensure that quality is not forgotten. We strive to deliver a superior service experience to all our guests and we’d love to continue providing that with you. Looking forward to welcome you again to Marjan Island Resort and Spa. Sincerely, Yasser Ahmed General Manager

S. Families - 29/08/2018 AccorHotels certified review
« Good Family Vacation »

This was the second time we stayed here. First time when the hotel started, that experience was absolutely terrific, possible because it was a new hotel. There are a lot of things to do, however feel as though for cost cutting the overall experience was not a "wow experience" Some examples: Most of the bicycles were broken, the inflatables for kids had dirty water in it, lack of staff was evident in most places. The staff in the Liwa restaurant was great, however, for cost cutting it seemed like the food had been prepared but the cooks were not manning it completely. The food was prepared earlier, and was left, so some things had become cold and looked stale. This was the same case at breakfast. Very few hotels don't have live stations, I was surprised this was a 5 star hotel. The cooks seemed to be coming in to have a look from other restaurants in the hotel. The kitchen seemed like it was unmanned. Some of the servers in the night were seen joining or arguing amongst themselves. A lot of variety in food, but stale food. The rooms were very well kept, and we were very lucky to have Vishal from housekeeping take care of us excellently. Thank you. The pool needs maintenance, there are holes made into it, which has not properly sealed off, as 5 star hotel should. People in some of the shops seem depressed. I think due to the occupancy being less, some things are being ignored by management.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad, Thank you for sharing and letting us know about your feedback to note re concerns on recreation facilities and restaurant service side. We sincerely apologize for the frustration created by the service slip ups, rest assured that this will be carried on and shared to our concerned team. On a lighter note, we are delighted that you had a good family vacation. Thank you for your compliments. We strive to deliver a superior service experience to all our guests and we’d love to continue providing that with you. Looking forward to welcome you again to Marjan Island Resort and Spa. Sincerely, Yasser Ahmed General Manager

Family - 28/08/2018 TripAdvisor review
« Worst counter staffs and service persons »

Last week i had been to this resort, and trust me i had never seen such incapable and inexperienced staffs. Also first time am seeing a hotel asking to keep deposit money which at the check out time was given even without checking the rooms. Now co.ing back to the staffs, as we got in there were no staffs to guide us may be it was too crowded thats why. Next step the lady at check in room didnt know how to write the numbers properly due to which my luggage were taken to another room and also the wifi password was given written wrongly. Due to my luggage tag no written wrongly we had to wait for almost 2 hours to get our luggage. Further i had booked the room seeing it was mentioned sea view and also i had made a special mention of it in my booking.the room which was given was a pool view room where i cld see only the balcony's of other rooms,and even the windows were not openable. Further i requested for another room and the lady told it was not cleaned yet.then i asked for a premium room and the lady told the same thing. She tried calling someone and still she was blank on shifting my room. So out of frustration i told give me the same room as my time was already wasted on luggageThen in room services are very lame and slow.they had not initially put all the amenities in the room,like dental kit ,comb etc...which we ordered and took another long hour to be given. We had initially ordered for baby cot in the room, which also they had forgotten and we had to request personally. The rooms were not soundproof,we could hear people walking ,people shouting from thw swimming pool and many other sounds. Overall i would recommend the rating be degraded from 4 to 3.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hisham, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is through feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and it's apparent in this case that we fell short. Allow me please to share your concerns to the team and ensure that such lapses are being interceded and resolved. We apologize for the inconveniences caused. We welcome all feedback that we receive from our guests and will endeavor to use such feedback constructively. Feedback such as yours that highlights areas where we could be doing better is particularly useful and we are grateful for your time in sharing your experience with us. Thank you for your patronage and we hope to have the opportunity to welcome you back to Marjan Island Resort and Spa. Sincerely, Yasser Ahmed General Manager

Bashar Families - 27/08/2018 AccorHotels certified review
« Good Experience »

It was a great stay I liked the hotel facilities and services. Staff was very helpful. The only point which I didn't like was the breakfast restaurant since the main restaurant was almost equipped they advised us to go to another restaurant andcthe service in that restaurant was very poor and you rarely find someone to ask for anything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bashar, Thank you for sharing and letting us know about your feedback to note on the Food and Beverage service side. As a matter of fact, 2 restaurants in the hotel serves breakfast especially during peak season for guests’ convenience. We sincerely apologize for the frustration created by the service slip ups, rest assured that this will be carried on and shared to our Restaurant Operations Manager. On a lighter note, we are delighted that you had a great stay, pleased with the facilities and recognized our hospitable staff. Thank you for your compliments. We strive to deliver a superior service experience to all our guests and we’d love to continue providing that with you. Looking forward to welcome you again to Marjan Island Resort and Spa. Sincerely, Yasser Ahmed General Manager

Inderpal S. Families - 27/08/2018 AccorHotels certified review
« This is NOT a five star hotel experience. »

Our experience was not good for the following reasons: -There was a bad smell in the rooms -The hotel and the rooms do not look clean -There was water leaking from the ceiling of the bathroom -The drains were blocked in the bathroom -There is only one proper outdoor pool for all the guests which was overcrowded -The hotel is not located on the beach. We have to cross a road to get to the beach -The beach was rocky -The pirates club for children was too small and overcrowded. None of the game machines were working properly. We have stayed in many five star hotels in the UAE but this is not a five star hotel. We were very disappointed with this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Inderpal, Thank you for taking the time to share your feedback. It is a regret that your expectations were not met following your recent stay with us. We highly value your thoughts and feedback and while I wish you had a better experience, it is through feedback like this that we learn from and is important for us to know which areas we are in need of improvement. We work hard to deliver an exceptional guest experience and it's apparent in this case that we fell short. Please accept our sincerest apology, rest assured that this will be carried on and shared to the concerned team. It is our goal to provide satisfactory guest experience for each and everyone by providing the service you deserve. Thank you for your patronage and we hope to have another opportunity to welcome you back and serve you better in the future. Sincerely, Yasser Ahmed General Manager

Avadhut A. Families - 25/08/2018 AccorHotels certified review
« Very nice & funful family enjoyable place . Turtle beach is added more fun to vacation stay at Marjan »

Very nice . Service is also satisfied & done promptly . Only 1 negative point is there & that is food because many asian persons are coming there for vacation stay but in hotel there is very very less asian food in breakfast as well as in main course .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandesh, Thank you for sharing and letting us know about your feedback to note on the Food and Beverage side. Rest assured that this will be carried on and shared to our Executive Chef. On a lighter note, we are delighted that you had a very nice and fun filled stay whilst spending the EID holidays with us. Thank you for your compliments. We strive to deliver a superior service experience to all our guests and we’d love to continue providing that with you. Looking forward to welcome you again to Marjan Island Resort and Spa. Sincerely, Yasser Ahmed General Manager

Shatha A. Solo - 22/08/2018 AccorHotels certified review
« Some wrong »

Excuse me, but I’m Shatha farhan Murad I have email : sh… And I’m never visiting the UAE, I wish to visit it in next year. That a some wrong in that’s emails you send to me, to give us a feedback to visit your hotel in 9/8/2018.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shatha, Greetings from Marjan Island Resort and Spa. Your email have been noted and will cross check details of booking from the reservations and reception. Our apology for the confusions created. Thank you. Sincerely, Maricar Marquez On behalf of Marjan island Resort and Spa

Abdalla A. Families - 17/08/2018 AccorHotels certified review

Very bad service and u should change reception staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaitha, Customer service is of utmost importance to us and we were deeply disappointed that on this occasion we failed to meet your expectations. Your comments will be shared to the team and particularly will be discoursed to the Font Office team to ensure that such lapses are addressed. While I wish you had a better experience, it is through feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Thank you for staying at Marjan Island Resort and Spa! Sincerely, Yasser Ahmed General Manager

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