Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 5,781 reviews

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Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  5,781 reviews

TripAdvisor Rating  4.0/5  493 reviews

Certificate of excellence 2024

Perfect place for work and relax

Customer review rating 5.0/5

Jimmy C. Business - Confirmed reviews ALL

Had a good time at the hotel. And the food was good. Especially the Red chinese restaurant

Dear Jimmy C., Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time you decide to visit our beautiful city! Kind regards, Devi.C Guest Experience

Customer review rating 4.5/5

Craig G. Business - Confirmed reviews ALL

Great Club Lounge and good staff

Dear Craig, We appreciate the outstanding review. We're so glad that you chose to stay at Pullman KLCC Hotel & Residences. It's wonderful to know that the Club Lounge team had such a positive impact on the quality of your experience. Our team is dedicated to providing our guests with courteous and attentive service, so we're delighted to know that they went above and beyond in this regard. We can't wait to see you again soon so we can share another memorable experience with you soon. Kind regards, Devi.C Guest Experience

Well located easy access to malls

Customer review rating 4.5/5

Anil S. Couples - Confirmed reviews ALL

The staff were helpful. And cooperative The room was clean The food was ok

Dear Anil s., Thank you for sharing this wonderful feedback with us from your recent stay at Pullman KLCC hotel & Residences. It was an absolute pleasure to learn that your overall stay was excellent! We always endeavor to ensure that our service are always up to the highest standards. Thank you for the five star review of our property. We would love to host you again on your next visit to Kuala Lumpur. Kind regards, Devi.C Guest Experience

Good stay

Customer review rating 5.0/5

Kimberly Business - Confirmed reviews ALL

Location is good , big room size, and the service is good

Dear Kimberly, Our amazing Pullman KLCC team works hard to ensure all our guests have an enjoyable visit and will be proud you appreciated their exceptional service. We're glad you enjoyed your stay with us, and we look forward to hosting you again at Pullman KLCC Hotel & Residences in the near future. Kind regards, Devi.C Guest Experience

Poor experience with lobby experience.

Customer review rating 1.5/5

Steven Families - Confirmed reviews ALL

On my wife’s birthday we wanted to get a slide of cake and champagne. My daughter also wanted to get a macaron from the window. We ordered, and the cake and macaron from the window took over 15 mins from when we ordered it. The champagne never arrived until I asked as we had finished the cake. We were told it had ran out. The staff should be trained to tell customers when there isn’t any stock left without them asking 20 minutes later. I asked for the bill and the original staff member never returned. I had to ask someone else. Definitely a terrible experience as we chose to have a nice easy way to finish off the night in the lobby. Unfortunately it was a very sub standard experience

Dear Steven, Thank you for offering feedback about your recent experience at our hotel. We are disheartened to learn of your experience, and we will ensure this is all duly noted to our F&B service team. Please accept our sincerest apology for your dining experience during your previous visit with us. This is certainly not the Pullman KLCC experience we are known for, and we hope we can turn your experience into a more positive one should you consider returning to us in the future. Kind regards, Devi.C Guest Experience

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Other web-users rate our hotel

  • 3,518 reviews 9.6/10 Location
  • 4,349 reviews 7/10 Room
  • 4,128 reviews 7.8/10 Service
  • 120 reviews 3.9/10 WiFi
  • 1,952 reviews 7.7/10 Breakfast
  • 1,717 reviews 6.7/10 Cleanliness
  • 1,165 reviews 6.1/10 Amenities

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