Hotel - Pullman Kuala Lumpur City Centre - Hotel & Residences
Pullman Hotel Pullman Hotel

Pullman Kuala Lumpur City Centre - Hotel & Residences

4.0/5 3,623 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditioning with individual remote
    • Air Conditioning
  • KLIA 1
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • Late Check Out
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 13 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

  • 607 rooms
  • 503 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • WIFI in your room
    • Wide working desk
    • Telephone in bathroom
    • Satellite/cable colour TV
    • Air conditioning with individual remote
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 8,616 reviews

Our guest reviews for Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,623 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Timothy G. Friends - 13/11/2018 AccorHotels certified review
« Great weekend away for the MotoGP »

Great weekend away for the MotoGP, stayed here with a few mates had a great time, I stayed executive level and everything there was amazing, the service in the lobby bar was a bit slow and the high tea was very disappointing, the pool was fantastic but they run out of beer....hehehe. Overall it was a very pleasurable stay. TY

Sam Couples - 13/11/2018 AccorHotels certified review
« Great hotel stay »

Great stay. Amazing staff. Up selling at Check in was a bit too pushy but other than that great.

Malinna J. Families - 13/11/2018 AccorHotels certified review
« Great Experience! »

We stayed for 2 nights and enjoyed the hospitality provided by Pullman KLCC. The dinner buffet was mouth watering with plenty of selection. The complimentary chocolate cake was really really yummy! The pool is good too! The location is superb, just few minutes walk to Pavi and other attractions!

Fatimah Solo - 13/11/2018 AccorHotels certified review
« First Impressions Makes The Deal »

The water from the bath tub was dirty, and I was amazed hence I did not use the tub at all. I didn't have an easy time checking in that too at the Executive area instead of the normal counter. The gentleman was not friendly through-out the process which was disappointing. The intent is to stay more often when I travel with Accor but I might change my mind.

P. Families - 13/11/2018 AccorHotels certified review
« Excellent »

Friendly hotel staff, room is clean, great breakfast, great location near shopping mall & Petronas Towers, nice room and beddings.

Danny T. Couples - 13/11/2018 AccorHotels certified review
« Professional Engineer »

The stay was pleasant as the staffs were friendly & helpful.

Arch Business - 13/11/2018 AccorHotels certified review
« comfort »

My friends and I were satisfied comprehensively. And I will recommend the hotel to friends because room, staff, restaurant were great and the best location in the city for sightseeing, business, shopping and amenity. If I have to say something daringly, guests must walk around the hotel block to across the street. We had to walk to next building and to across the bridge on 2nd floor between our side of building and Parkson building which is a new large shopping place. The hotel had better to announce that way as a convenient safety way.

Anonymous Families - 13/11/2018 AccorHotels certified review
« Overwhelming entry and very kind staff »

The hotel meet my expectations at a high standard

Robert Solo - 13/11/2018 AccorHotels certified review
« Staff and service excellent »

very good

P. B. S. Business - 13/11/2018 AccorHotels certified review
« Awful Egg Station at Breakfast »

Throughout my stay in your establishment, I found your work procedure at the work station unacceptable. Maybe this is your new work procedure after your renovation work is completed for your diner at level 1. But never had I seen an egg station serving all manners of pre-cooked eggs, laid out at the back of the station, out of reach of the guests. The eggs are also cold, and your uncaring quasi chef wannabe cooks whatever he wants. I would like to highlight about our experience with your employee manning the egg station on the 08th of November, 8am to 9am. Although we had requested him for a specific type of egg, our requests fell on deaf ears and he proceeded to do whatever he likes, ignoring us; the hotel guests. I found this abhorrent, and unbecoming of your management to employ a person with this kind of aptitude. I hope my feedback means something to you, for Pullman remains my hotel of choice, and this is the first time I experienced this sort of monstrous act. Improve your egg station procedure. I am pretty sure I will be in town again next month, and would really hate to have this undesirable experience inflicted upon myself again.

Susan T. Families - 13/11/2018 AccorHotels certified review

Staff service is good, smiling face and patient to serve customer.

Bryan C. Friends - 13/11/2018 AccorHotels certified review
« Great stay »

Hotel is beautiful, well located, greeted by staff on arrival by car. Staff was missing at check-in, but very polite and efficient Room was so good, with a view on the towers, great bed and amenities. Little issue at check out as I asked to the Welcomer to release the deposit so I can use a different credit card, she said don't worry but still got that card debited. She apologize and it is fine but be carefull

Martin M Business - 13/11/2018 TripAdvisor review
« staying for business in Kuala Lumpur »

overall a very nice and value for money Hotel. Just a "small" issue during my stay as there was maintainance in progress to clean the windows & fasade and all the chemicals been flushing over those people trying to enjoy the pool area

U. Families - 12/11/2018 AccorHotels certified review
« Spectacular & Breathtaking Experience »

Unbeatable Location. Devoted & Astounding Team. From the moment we arrive till we check out, everyone was awesome. 2 Thumb up for Living Space Team for their super friendly and extra mile service.

K. Friends - 12/11/2018 AccorHotels certified review
« Enjoyoing »

Enjoying stay in pullman, near big mall to pavillon or bukit buktang, jyst walk to alor street, for room is clean with big room apartement with dinner room, kicthen facilities. Just dont give brush tooth and soap for dishes. Overall is good.

Sean Business - 12/11/2018 AccorHotels certified review
« A nice hotel stay in the heart of KL »

Everything went well in my recent one night stay in Pullman KL City Centre

S. T. L. Business - 12/11/2018 AccorHotels certified review
« Happy staying in pullman hotel »

Everything was good and satifactory

Mohd T. A. R. Friends - 12/11/2018 AccorHotels certified review
« Excellent »

Nice, comfort, satisfied

C. G. Business - 12/11/2018 AccorHotels certified review
« good »

clean, kind service

Yuda L. Business - 12/11/2018 AccorHotels certified review
« Need better services and cleanliness »

Hi, I made a stay in Pullman KLCC on 8-9 November 2018, and then 10-12 November 2018. While the hotel itself is okay, the service needs more improvement. 1. My room has a water leak on the bathroom. Then after I changed the room, the bathroom door can't be opened from the outside. 2. On my second visit, there are some small flying bugs in the room. 3. Front office service is very disappointing. The problem with front office, i made a reservation through an event organizer. Then we added additional person. TUrned out for this, he got a better room. The problem is our team are 4 people, Director, Vice-Director, and 2 staffs. When I checked in on 8 November, I asked whether all room are the same and the front office staff confidently told us that all room are the same despite one is on different building. But when checking out, turned out the one in the different building is more expensive and better which upsets our Director. So since we are planning to back again on 10 November, I asked whether all room are the same. Another front office staff said that all room all the same this time. Then he gave us free upgrade for one room as a compensation which I requested to be registered under our Director's name. When I'm back on 10 November, turned out we got 2 Deluxe Room. which one room is for the Director, and another room is for the staff again. so I asked for the front office staff to swap the room so the Vice-Director gets the Deluxe Room. She said she will change it and we can just swap the room key for now. Turned out when checking out, the system still hasn't been swap which makes the check out time became very long because I needed to make sure that it's right.

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