Hotel - Pullman Kuala Lumpur City Centre - Hotel & Residences
Pullman Hotel Pullman Hotel

Pullman Kuala Lumpur City Centre - Hotel & Residences

4.0/5 3,471 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 346.50 MYR Non member rate
From 346.50 MYR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditioning with individual remote
    • Air Conditioning
  • KLIA 1
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Late Check Out
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 13 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

  • 607 rooms
  • 503 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • WiFi in your room
    • Wide working desk
    • Telephone in bathroom
    • Satellite/cable colour TV
    • Air conditioning with individual remote
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 7,706 reviews

Our guest reviews for Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,471 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 12/08/2018 TripAdvisor review
« lousy customer service @ check in & check out reception »

- long waiting time to check in & check out at reception counter & also at priority counter. - service staff service support is lousy even at priotity reception counter! - overall service received is not pleasant! - breakfast area is overwhelmed with people and staff could not accomodate to the large crowd. - coffee machines is always out of milk and cups thus resulting long queue for coffee at the 2 miserable slow coffee machine. - breakfast food are not replenished fast enough for the early breakfast crowd. - guests are not ushered to desk / seat at breakfast table and guest need to find their own available table in the large busy crowd and it is a total mess disaster! - Worst Pullman hotel service I have ever stayed.

Family - 10/08/2018 TripAdvisor review
« Great services! »

That was my first time to Kuala lumpur and such a good thing to find a friendly staff with a quick services. They meet my expectation, fulfill my room request to have a connecting room with a nice view even the reception told me that time they were full and back to back. Shoutout to all concierge staff who is very friendly for always offering me a help.

Timo Solo - 07/08/2018 AccorHotels certified review
« renovation well done, pleasant stay! »

First time since the renovation was complete. Nice room decor and professional staff. Good food and good facilities. Location is great too with Pavilion just across the street. Only downside is that the rooms have no desk/proper chair if you plan to do any work.

Bushra Families - 07/08/2018 AccorHotels certified review
« Not up to ‘AccorHotels’ standard. Very disappointed! »

Rooms were old, carpets and walls were dirty and stained and smelly. Bed sheets weren’t changed, towels reeked! Water pressure and temperature in the bathroom was uneven and unpleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bushra Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I do apologize for the shortfalls you have noted. Trust that we would review your feedback for further improvement.. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thank you, Jini Guest Experience Manager

Hew Families - 06/08/2018 AccorHotels certified review
« GREAT STAY GREAT STAFF »

Very Clean , Comfortable Bed , Nice View Room 2510 Great Platinum Lounge , Great Staff , Great renovation Great Check in assist by staff "Yinny" , I hope my spelling is correct. She had Good Manner , Clear introduction about the hotel , I appreciate she ask about the late check out advance , even we need to check out at 6am

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Hew, Greetings from Pullman Kuala Lumpur Hotel & Residences. We very much appreciate your comments regarding your stay at the Pullman Kuala Lumpur City Centre - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Yinny . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jini Guest Experience Manager

Cb Business - 06/08/2018 AccorHotels certified review
« Could be better »

No umbrella in my room. Smelly of dust in carpet or room. Gym with old equipment. Should have walk way which can escape the heavy rain fall.

Betty C. Business - 06/08/2018 AccorHotels certified review
« Must be enhanced for qualityof all services include staffs, room & restaurant »

Rooms under 19 floor is too old & must be renovated. House keeping needs to more concentrated on their job like refill for all stuffs like towels, shampoo, cotton tips etc. Avoid to gave any unaccurated info as I hv been asked for any tax when check out but the staffs said no more charges n end up I received a bill for hotel tax. Variety of breakfast is more less obviously as I hv been stayed for 2 times in your Hotels in AUG & MAY

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Betty c., We very much appreciate your comments regarding your stay at the Pullman Kuala Lumpur City Centre - Hotel & Residences. Your feedback is very important to us. I do apologize for the shortfalls you have noted. I will take your experience most serious. I will personally investigate this internally and ensure that service and communication training will be implemented to ensure such shortfalls won’t repeat themselves in the future. Regarding breakfast, we would like to hear from you what varieties you are missing for breakfast, so we can improve our offers. We hope that you may have the opportunity to experience the exciting changes the next time you return to Kuala Lumpur. Sincerely, Jini Guest Experience Manager

Js Business - 06/08/2018 AccorHotels certified review
« Overall Is Satisfied »

Overall, i extremely satisfied on your hotel service and room quality. But. .... please check on the cleanliness under the mattress, i found 2 empty mineral bottles and alot of dust. Besides that, the bottom part of your bathroom glass door (shower) is sharp which is dangerous towards your guest. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JS, Greetings from Pullman Kuala Lumpur Hotel & Residences. I appreciate you taking the time to pass your feedback regarding your recent stay at Pullman Kuala Lumpur City Centre Hotel & Residences. Your feedback is very important to us. I do apologize for the shortfalls you have noted. Please rest assured that your comments regarding issues you encountered have been passed onto the Operations team to rectify. We hope that we may have the opportunity to welcome you again, the next time you return to Kuala Lumpur. Thank you once again for sharing your feedback. Sincerely, Jini Guest Experience Manager

Sally R. Business - 06/08/2018 AccorHotels certified review
« Pretty good until the end »

Nice stay. but the hotel room smelled a bit of smoke, the construction was loud outside the room and disruptive especially since is tarted at midnight, could not sleep and requested ear plugs, and finally house cleaning did a poor job and left a used towel on the floor and when i called for someone to pick it up nothing was done...it was still there when i returned. I expected better from such a "high" end hotel.

Anonymous Business - 06/08/2018 AccorHotels certified review
« Very average for the price paid »

I was expecting the better service with Pullman hotel. Room service has been latenmostly every day and the breakfast was below average. Check out was also a bit slow.

W+n Couples - 05/08/2018 AccorHotels certified review
« Great holiday at Pullman KL City Centre Hotel »

We spent 5 nights at the Pullman in early July 2018. We stayed in a recently renovated Junior Suite on the top floor with panoramic views across the city from KL Tower to the Petronas Towers and beyond. In the evenings we enjoyed the hospitality and fun conversations in the Club Lounge with Kamar and Elisabeth and their team. The hotel was fresh and clean and the food and drinks were first class. A great experience and we'll have no hesitation to stay at the Pullman next time we're in Kuala Lumpur.

Anonymous Business - 05/08/2018 AccorHotels certified review
« It was ok »

The main impression was applying for membership. i always had problems with membership. i told the reception that i wanted a membership to collect points, they always told me after the checkout they will help me to process. Even when i check out, i reminded them. i thought pullman hotel was one of the other great hotels (i experienced in other countries) that the staff will auto create the membership for us. finally, after all the persistence to remind every time i visit, i've ask how much points have i accumulated (assuming all previous staff helped me to process). the reply i get was no, no membership has been created. On the spot, i was asked to go to the web to apply, then from my next stay i could then start collecting. i could imaging how much points i have lost and i could have collected since my first stay in pullman. My co-workers are already is a valued premium membership status and mine is still a beginner membership despite i've stayed pullman hotel even more counts and longer period then them. i have told the situation to the your staff and asked them to check my records in staying pullman, the reply i get was they could do nothing about it and start collecting from my next visit. i was like, is this really my fault? i have told the staff previously many times and reminder and all the staff told me they help me to process. (other hotels i have stayed in other countries had no problem and they even could process it, i even became to gold to elite member). i am not too sure if this is KL pullman branch problem. i really appreciate if there is a helpful manger that could help me to redeem back all my points that i have stayed in pullman. thank you.

Chloe Business - 05/08/2018 AccorHotels certified review
« Breakfast experience »

Breakfast food is not fresh. Especially tomatoes, it already smell bad. Hotel room is good.

Aj_australia Solo - 05/08/2018 AccorHotels certified review
« Exceptional Service »

This property is excellent value for money. 5-start service without the price tag. Excellent central location within Bukit Bintang. Near a GOKL stop and Monorail. 20minutes walking distance to Petronas Towers. But the outstanding aspect was the staff - wow - exceptional service especially the Concierge and restaurant staff. Check-in/check-out desks not so friendly and process a little slow.

Jonathan K. Business - 05/08/2018 AccorHotels certified review
« Good location and service. »

We enjoyed our stay, we ate in the restruants and enjoyed our dinning experience. The laundary service was efficient. our onlt complaint was that our room 2135, back on to the lifts which interrupted our relaxation.

David J. Business - 05/08/2018 AccorHotels certified review
« Pleasant experience »

The Pullman is rated as a 5-star hotel and as such, the facilities are mostly there. The floor I was on looked a bit tired but I believe renovations were under way at the hotel (but I’m unsure if my had already been renovated). Service was relatively good. Staff were very friendly. Only disappointment was the flimsy ironing board and old iron.

Prakash R. Business - 04/08/2018 AccorHotels certified review
« It was a good stay. »

Need some upgrades on some minor stuffs especially on room cleanliness.

Anonymous Business - 04/08/2018 AccorHotels certified review
« Not quite great »

Since 2016 i come to the same hotel on kl but this time he service was bad , because it was crowded i dont know. When i call for extra blankets, they bring me a bed sheet and they say use it like a blanket !!! + i call for water and when they take long time , i call again and ask why they are late! Reception says on the phone that the room service are not picking up so sorry mr mohamed i dnt know where they are !!! And the most important thing, is the bed !!! I think it has bed bug!!! Cuz it starts to be itchy ant night, not for one person! But 3 of us who are in the apt felt it !!

Mohd F. S. Business - 04/08/2018 AccorHotels certified review
« Overall was good, but... »

I found that the towels was smelly when I took shower after check in.

Tim S. Business - 04/08/2018 AccorHotels certified review
« No functioning internet. »

This is a business hotel with no functioning internet.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 346.50 MYR Non member rate
From 346.50 MYR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates