Hotel - Pullman Kuala Lumpur City Centre - Hotel & Residences
Pullman Hotel Pullman Hotel

Pullman Kuala Lumpur City Centre - Hotel & Residences

4.0/5 3,618 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditioning with individual remote
    • Air Conditioning
  • KLIA 1
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • Late Check Out
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 13 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

  • 607 rooms
  • 503 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • WIFI in your room
    • Wide working desk
    • Telephone in bathroom
    • Satellite/cable colour TV
    • Air conditioning with individual remote
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 8,569 reviews

Our guest reviews for Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,618 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Martin M Business - 13/11/2018 TripAdvisor review
« staying for business in Kuala Lumpur »

overall a very nice and value for money Hotel. Just a "small" issue during my stay as there was maintainance in progress to clean the windows & fasade and all the chemicals been flushing over those people trying to enjoy the pool area

Shaun C. Business - 08/11/2018 AccorHotels certified review
« Great »

It was efficient and friendly staff upon check in.

Lily T. Families - 08/11/2018 AccorHotels certified review
« Pleasant stay »

My children love the hotel very much. The location is great and the staff are very helpful. Will come back to stay again.

Yusaini Business - 08/11/2018 AccorHotels certified review
« Good »

It's a good and convenience place to stay in KL

Ahmad Families - 08/11/2018 AccorHotels certified review
« Just ok »

Yr food is 'out dated' Teribble! Plse do something with it.

William C. Couples - 08/11/2018 AccorHotels certified review
« Not as memorable as the last time we stayed. (earlier this year) »

Seeing we have been a guest of yours earlier in the year, we thought you would have given us a room with a nicer view. (like the last time)

David T. Business - 08/11/2018 AccorHotels certified review
« Mr »

Pleasant and comfortable stay

Parneet Couples - 08/11/2018 AccorHotels certified review
« Organized »

I definitely loved the service provided and also the customer interactions by all staff. The only thing I was really upset with and rather embarrassed by it is that I wasnt told my deposit reversal will be done in 2 weeks rather than upon check out like other hotels (Novotel and Hotel Boss in Singapore). I went to buy some stuff and upon using my credit card O was told that 2000myr (a third of my credit card limit) is being held by pullman hotel KL by my bank. It was so embarassing as I had to then cancel my purchase of a big amount and call my parents back in my country for them to send me money as I was stranded cashless. I assure you that much of money for deposit is too exorbitant and if you do take such high deposits then same day reversal should be done upon check out. I had no problems at other hotels.

Family - 08/11/2018 TripAdvisor review
« Use of Executive lounge »

During my booking, the T&C dint show that kids are not allow into club lounge. However during check in, the staff told me this policies. The manager on duty inform me will let their management to explain to me but until i finish my stay, there are no person who incharge on this matter. Which means that i pay more on the room rate but i cant enjoy the club lounge just because of i bring my kids together.

Friends getaway - 08/11/2018 TripAdvisor review
« 4 night stay »

4 people arrived early jet lagged long flights,had requested on booking that we would like to be processed asap and taken to 10th floor pool bar will waiting for rooms. reception handled our requests quickly and made us feel welcome. enjoyed our stay, have made arrangements for following year already. loved the renovations.

Andy Y. Families - 07/11/2018 AccorHotels certified review
« Good services. »

I was served by a guy (couldn't recall his name)at the reception counter, looks like Chinese but is a Malay, who mannerly and provide a good services on my check in. Breakfast served with various delicious foods, good! Room clean and tidy, good.

Nader S. Business - 07/11/2018 AccorHotels certified review
« Not as expected »

Cleanliness of rooms was not up to standard Room 2710

Thariq D. Solo - 07/11/2018 AccorHotels certified review
« Did not live upto expectation of the first visit »

whilst you have friendly and helpful staff, there are lot of things that could be done to improve on what you promise to deliver. Your staff at the reception failed to identify me as acccor member. That was mistake no 1. Despite me telling them I m a member they asked me if I booked on hotel site or third party site. They should have read my details and be prepared for my arrival if not at least check for details. There was a dedicated counter for accor member but I was still questioned as if I was trying to cheat or something, which was confusing. I had already done a check in 48 hours prior to my visit and I was told a SMS will be sent with details. Nothing came to my number and I had to check in like any other guest. So much for your talking of express check in and check out. Only on paper I don't see actually happening. when I asked your staff they were clueless. Even at check out breakfast was added to me for all nights when I had breakfast at living space. Again what is the confidence I have in billing accuracy. You have so many restaurants and bars but I did not see any details for information readily available for me to read. not even on the TV. I was assured a room with a view on a higher floor but I got the lowest floor with no view at all. What I was promised was city view. Wonder if you ever consider customer options. I feel your hotel is also just like another hotel which promises a lot and delivers zero. Even at the breakfast some of your staff need to be trained to be polite and show courtesy. Most do but there are staff who are ignorant as well and they could spoil hotel name. Was not impressed with the service I got on my first visit. Please deliver what you promise if not do not promise. You cannot cheat customers by giving false assurance. fyi none of my requirements were met as per my preference.

Nuha L. O. Solo - 07/11/2018 AccorHotels certified review
« very satisfiedI always »

I always stay at Pullman hotel KLCC since from Prince hotel until it change into Pullman Hotel KLCC. I like the hotel and also the location of the hotel, service and the food. Definitely will return back there.

Yan K. Business - 07/11/2018 AccorHotels certified review
« Friendly, pleasant and very enjoyable stay »

Upon arrival, very efficient and friendly check-in. The room was clean and spacious (compared to some other Pullman hotels). As this is a working trip, I would have preferred a room further away from the lift to avoid the unnecessary noise but although my room was near the lift it was quiet during the 3 nights I stayed. One of the reasons why I prefer Pullman hotels is the gym which are usually well equipped and big along with water, towels and fruits. The hotel is also next to Pavilion Mall where there are plenty of restaurants, coffee joints and shopping. Will definitely stay at Pullman KLCC again during my next trip.

Thomas Friends - 07/11/2018 AccorHotels certified review
« Warm Feeling »

Warm Professional Staffs

T. Couples - 07/11/2018 AccorHotels certified review
« Terrible Breakfast. Noisy Construction Facing Room. Stay away from this Mediocre hotel »

Stayed here as an Accor Plus Platinum member. Good : 1) Welcome card from GM with a plate of fruits and a bottle of mineral water. 2) 3 pcs of laundry daily. 3) Around 10 types of beer in the executive club lounge. 4) Service is good in executive club lounge. 5) Had lunch in the RED Chinese restaurant and the Dim Sum was good overall. I rate it 6 out of 10. 6) Location is behind Pavillion shopping mall but you need to jaywalk 5 lanes to cross over to the mall. Otherwise, you have to walk to the overhead bridge around Novotel hotel and then to Pavillion. I still prefer the location of JW Marriott / Ritz Carlton and Westin hotel. Bad : 1) Requested for a quiet room with good view 3 times (during booking, sent an email to the room reservation and during check-in) but was allocated a room facing the construction next door (crane was just 20 metres away from our room). It was so noisy that we cannot sleep after 8 AM as the drilling and construction noise woke us up. I rate the room to be 2 out of 10 since we cannot sleep during the day. 2) Requested for latex pillow 3 times but still had to call the 4th time to get the housekeeping to send them over. 3) Room does not have the basic essentials such as slippers. 4) Room reservation sent me an email asking for my credit card details but I rejected them due to security, confidentiality and possible fraud. I stayed in more than 1,000 hotels but I have never been asked for my credit card details in email. I do not understand why the hotel needs my credit card details even though I have already secured the booking with my credit card and the booking confirmation also indicated the last 4 digits of my credit card, which leaves me puzzled. Thus, I was unsure whether this refusal to provide my credit card details via email contributed to the allocation of a noisy room as a form of punishment. The hotel has not fulfilled its duty by providing guest with good sleep. 5) TV signal and reception were poor and image was unclear. Besides the TV only has 20 channels. 6) Breakfast at Sedap restaurant was very poor. In fact, it’s the worst breakfast / meal I have ever had in Malaysia in terms of quality and standard for the last 35 years of visit to Malaysia. Tried dishes such as oats, porridge, noodles, chicken curry etc and they were all terrible. The nasi lemak and the sambal chill were a disgrace too. The only positives from the breakfast were the freshly squeezed fruit juices and make to order roti canai / prata. So we only had the fruit juices and roti canai for breakfast. I rate the breakfast to be 2 out of 10. Conclusion : I will not return even if it’s free. I gave an overall rating of 3 out of 10. If not because of the good service and food from the RED Chinese restaurant and executive club lounge, I will give 1 out of 10. I am surprise how can Accor allow such mediocre hotel to masquerade as a 5 star? They are doing a great dis-service to other great Pullman hotels I have stayed in other countries. I will stick to my usual Marriott properties such as JW Marriott, Westin, Ritz Carlton and St Regis which always provided me with good experience. I do not want to waste my time and spoil my trip to Kuala Lumpur by staying in such mediocre room and hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., At the outset I would like to thank you for choosing Pullman KLCC as your residence during your trip to KL. I am sorry that your experience did not meet your expectations. I would like to take this opportunity to sincerely apologies for the inconvenience you had to go through due to a series of lapses from our end. You can have my assurance that we are committed to providing not only quality service but also genuine dedication in ensuring that all our guests' experiences are pleasant and memorable ones. It is very evident that we have failed to deliver that brand promise on this particular occasion. I have shared your feedback pertaining to our breakfast with our Director and Executive Chef so that he can take the necessary corrective action. You can be rest assured that the concerned associates will be counseled accordingly. Also the housekeeping team has been reminded to be more conscientious while performing their tasks so that such occurrence can be prevented. Mr. T., at this juncture I can only request you to look at this experience in isolation and not as a representative of the usual service standards that we aspire to dispense. I would like to offer you an upgrade to one of our Executive Suites for your next stay in hope that you would continue to choose us during your future visits. I request you to contact me directly during your future travels to Kuala Lumpur, so that I can personally see through these arrangements. I look forward to getting the opportunity to welcome you in the near future. Best Regards Sincerely, Karen Sophia Guest Experience & Executive Club Assistant Manager

Anonymous Families - 07/11/2018 AccorHotels certified review
« Average. »

The experience was worse than I had anticipated.

Stephen K. Friends - 07/11/2018 AccorHotels certified review
« wonderful surprise with upgrade , greatly appreciated »

very nice beautiful hotel

L. T. L. Families - 07/11/2018 AccorHotels certified review
« L. Tun L. »

Good service . Breakfast was nice especially the roti prata and vegetable curry.

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