Hotel - Pullman Kuala Lumpur City Centre - Hotel & Residences
Pullman Hotel Pullman Hotel

Pullman Kuala Lumpur City Centre - Hotel & Residences

4.0/5 3,715 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditioning with individual remote
    • Air Conditioning
  • KLIA 1
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • Late Check Out
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 13 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

  • 607 rooms
  • 503 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • WIFI in your room
    • Wide working desk
    • Telephone in bathroom
    • Satellite/cable colour TV
    • Air conditioning with individual remote
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 9,470 reviews

Our guest reviews for Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,715 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
T. Business - 15/02/2019 AccorHotels certified review
« Sales Reservations department »

As Accor platinum member, I supposed to get a lowest price guaranteed but I didn't and the staffs asked me to screen shot to prove better Rate which published by other websites. I've complaints few times on this and nothing has been solved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Greeting from Pullman Kuala Lumpur City Centre. We are very happy to welcoming you back today. I've send you an email earlier this week in regards to the issue you encountered with the reservation department, but you haven't get back to me so far.. I hope you will have a great time while staying with us. Have a good afternoon ahead. Sincerely, Morgane Borrel

Phil M. Solo - 15/02/2019 AccorHotels certified review
« Great hotel in a great location »

Second and not last time staying here. The hotel has conducted a refurbishment since I last stayed and the colours are terrific. The staff are great and the rooms are spacious and beds so comfortable. The breakfast is terrific and the location of the hotel is so central to everything. I rate this hotel highly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you so much for your kind words and for the fantastic rating in regards to your recent stay at Pullman Kuala Lumpur City Centre. We are delighted to read that you love the new design of the hotel, and particularly appreciate our spacious rooms and our breakfast. Your praises on the service our team are highly appreciate, I will make sure to share your review with all of them. We sincerely hope to have the pleasure of welcoming you back very soon. Kind regards, Morgane Borrel

Magna B. P. Business - 15/02/2019 AccorHotels certified review
« Pleasant stay »

Good stay. Carpet was horrible, it sticks on socks and clothes even after washing several time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. P., Thank you very much for taking the time to share your feedback in regards to your recent stay at Pullman Kuala Lumpur City Centre. We are glad to read that you had an enjoyable experience while staying with us. I have also well note your remark in regards to the carpet and I have reviewed it with our housekeeping manager. Once again thank you for sharing your feedback, and we hope to have the pleasure of welcoming you back soon. Kind regards, Morgane Borrel Guest Experience Manager

Mohammad B. B. A. R. Families - 14/02/2019 AccorHotels certified review

Very good nice hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bashir, Thank you very much for taking the time to share your feedback regarding your stay at the Pullman Kuala Lumpur City Centre - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Morgane Borrel Guest Experience Manager

Anh D. D. Couples - 14/02/2019 AccorHotels certified review
« Good »

I have a good time in Pullman. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. D., Thank you very much for taking the time to share your feedback in regards to your recent stay at Pullman Kuala Lumpur Hotel & Residences. We are glad to read that you had a good time, and we sincerely hope to have the pleasure of welcoming you back during your next trip to Kuala Lumpur. Kind regards, Morgane Borrel Guest Experience Manager

Kk Y. Families - 14/02/2019 AccorHotels certified review
« Pullman KL City Centre Hotel & Residences Feb 19 »

The color of the carpet is too cold. The breakfast at Sedap is average but do not have much choice. Please improve the quality of food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., Thank you for taking the time to share your feedback in regards to your stay at the Pullman Kuala Lumpur City Centre - Hotel & Residences. We’re concerned with the satisfaction of our guests and your feedback is of great value to us. Therefore I have well note your remarks regarding your breakfast experience, and be assured that I've shared it our Food and Beverage management for further improvement. Thank you again for sharing your experience, and we hope to have a chance of welcoming you back soon. Sincerely, Morgane Borrel Guest Experience Manager

Ernie Solo - 14/02/2019 AccorHotels certified review
« very good experience. »

nice hotel clean and good welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ernie Sahnidar H., Thank you very much for taking the time to share your feedback and for the fantastic rating in regards to your stay at the Pullman Kuala Lumpur City Centre - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Morgane Borrel Guest Experience Manager

Jack N. Families - 14/02/2019 AccorHotels certified review
« Chinese New Year getaway »

Hotel reception staff was good, hotel room was spacious, clean and got a nice view. Breakfast was good with many staff ready to serve you at individual counter. Location was just opp pavilion shopping centre. 15min walk to famous street of foods restaurants. Overall this is the 2nd time I’ve stayed. I will definitely stay here again the next trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. N., Thank you very much for taking the time to share your feedback in regards to your recent stay with us. I'm are glad to read that you had a good time with us during your Chinese New Year getaway. And particularly appreciate your breakfast experience, spacious room and central location. Your kind words on the service of our team are highly appreciate, I'll make to share your review with all of them. We sincerely hope to have the pleasure of welcoming you back soon in Kuala Lumpur. Kind regards, Morgane Borrel Guest Experience Manager

Kenneth G. Couples - 13/02/2019 AccorHotels certified review
« Overall a smooth stay, but standards are slipping significantly........ »

This was my fourth visit to the hotel after the rebranding from Prince to Pullman, my three first visits in 2017 being simply outstanding with fabolous rewiews on Tripadvisor from my end. While my recent stay a few days ago was also a smooth and for the most an enjoyable one, I have to be true as a 10 year running Le Club platinum member and say that I got the feeling that the standards have slipped significantly since I last was with you in November 2017. My biggest regret was the extremely poor housekeeping standards, at arrival, unlike any of our previous visits, our assigned room was not properly cleaned at all, including not vacum cleaned floors, surfaces not cleaned and hairs in the sink, on the floor in the bathroom and in the the bathtub as well as toothpaste from previous guests in the sink. So at arrival I cleaned all surfaces myself, and I took a picture of the white towel after - it was then more like black than white...! The inside of the windows were filthy dirty, just disgusting - again I cleaned it myself to feel a little bit better. Service in the breakfast restaurant was not existing. On my first morning, I went there at 06.35......no one to greet you at the entrance or to seat you....waited 14 minutes at the egg station, no one there......waited another 12 minutes at the fruit blender station.....no staff there eiher.......also no staff to take away my three used plates from my table while sitting there. On the way out of the restaurant I asked the lady at the entrance if she needed my room number - and she just told me back “Never mind”! Service in the Blue Bar was also just rediccilous, being the only guest there for 80 minutes a late night (and i also missed the band that used to play there in the past) the two staff in the bar were just shatting together, not caring about me or any potential guests at all, it was just a very lonely and boring experience and nothing I would like to expose myself to in the future. While the offerings and service in the Club Lounge were still good and perfectly acceptable, they were miles away from the outstanding standards of my previous visits to the hotel. The F&B offerings have gone downhill as has the level of service in genreal. I can only conclude from my recent experience with you that this significant and unfortunate decline has to do with the recent change of general manager to the propery, as the staff if general, unlike before, now seems extremely unhappy and not interested in the guests at all. I will be back for another stay in this propery on March 2nd. (with low expections this time around unfortunately) - if things have not improved siginicantly by then I will be off to the Sofitel Demansara for future stays, in spite of its remote location. I am really sad about this recent decline of one my past favourites hotels. Another worrying issue talking for itself is the fact that the hotel, unlike in the past, does, for the most, does no longer care to reply to guests reviews on Tripadvisor anymore. This is really a very bad sign of the new general manager, Mr. Lyndon.

Sarah Families - 13/02/2019 AccorHotels certified review
« Enjoyable Stay »

We were there for four nights during the CNY period and thoroughly enjoyed our stay. Room were top notch and so were staff. Will definitely come back again in future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., How delightful it is to receive such kind words regarding your stay at the Pullman Kuala Lumpur City Centre - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We sincerely hope to have the pleasure of welcoming you back soon in Kuala Lumpur. Sincerely, Morgane Borrel Guest Experience Manager

Sonja Couples - 13/02/2019 AccorHotels certified review
« Staff and accommodation first class. »

We had a beautiful corner room. Apart from the work going on next door and the noise that went with it ,we had a great time. Fantastic breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., Thank you very much for you kind words regarding your stay at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I'm glad to read that you had a great time, and particularly enjoy your room and breakfast experience. Your kind word on the service of the team are highly appreciate, and I will ensure to share your review with all of them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Morgane Borrel Guest Experience Manager

Muhd S. Couples - 12/02/2019 AccorHotels certified review
« Nice ambiance and peaceful stay »

The check in procedure was a breeze. The staffs were very accomodative. The room is aging and need changes. The bed was so comfortable. Lack of movie channels. The locationif the hotel is just great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. M., Thank you for taking the time to share your feedback regarding your stay at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I'm delight to read that you had a smooth check in experience, and particularly enjoy the comfort of our bed. Your kind words on the friendliness of the team are very much appreciate and I will ensure to share your feedback with them. In the other hand I have also well note your remarks in regards of the tv channels choices, and we will definitely take your feedback into consideration for further improvement of our guest experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Morgane Borrel Guest Experience Manager

Lalith D. S. Business - 12/02/2019 AccorHotels certified review
« Mr »

Satisfactory! But the room 2413 door got stucked to times

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. De s., Thank you for taking the time to share your feedback regarding your stay at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I'm glad to read that you had an overall good experience with us.I have also well note your remark in regards of the door of your room, and it will be share with our engineering team. Your feedback are vital to us, as they help us to improve our guest experience. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back very soon. Sincerely, Morgane Borrel Guest Experience Manager

Tino T. Families - 11/02/2019 AccorHotels certified review
« The Room is very clean and all in good function. Details are good. Big room. »

It's a memorable experience for me and my wife. Everything was excellent. Location also benefited us to walk around. Superb.

Naphaporn W. Couples - 11/02/2019 AccorHotels certified review
« Better than average but so much room to improve. »

2nd day met a very unfriendly man at the buffet entrance.

Nurwana Couples - 11/02/2019 AccorHotels certified review
« Great stay & marvellous staff »

A really pleasant stay although it was only for a night!

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. M., We very much appreciate your comments regarding your stay at the Pullman Kuala Lumpur City Centre - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Morgane Borrel Guest Experience Manager

Ammar Business - 11/02/2019 AccorHotels certified review
« Charge on my debit card »

one of your front office lady charge on my debit charge. i allready told and ask her to charge full amount and i pay the deposit. but she return my rm200 deposit and charge full rm600 on my debit card. now i have to wait for the return on my account for 7-14 days?? im really disappointed with the action.

Gary T. Business - 11/02/2019 AccorHotels certified review
« Mr »

Toiletries were given wrong set. No body shower but full of lotion.

L. M. Y. Couples - 10/02/2019 AccorHotels certified review

overall great.thanks

Ali N. M. Business - 10/02/2019 AccorHotels certified review
« My recent stay at Pullman was the most memorable experience I had in my other several hotel stays in KL »

Excellent! From the doorman, through the reception..staff was extremely cordial. Specially Maaran Balakrishnan - Front Office Manager - who was extremely cordial during my checking in. Also Ms Girlie who showed me the rooms when I wanted to see the rooms before I decided to check in. I arrived from Park Royal where I have checked in the same day. But after seeing the rooms in Pullman, I decided to check out of PR where the rooms were too dark for me and looked quite old. I stayed in Room 2211 and I found lights in the room was too dark. If you could brighten the room lights, it would be perfect. Next is the TV channels, which I believe should be upgraded, with more channels and better quality TV. Toilets lights are good.

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