Hotel - Pullman Kuala Lumpur City Centre - Hotel & Residences
Pullman Hotel Pullman Hotel

Pullman Kuala Lumpur City Centre - Hotel & Residences

4.0/5 3,579 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 297.90 MYR Non member rate
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditioning with individual remote
    • Air Conditioning
  • KLIA 1
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • Late Check Out
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 13 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

  • 607 rooms
  • 503 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • WIFI in your room
    • Wide working desk
    • Telephone in bathroom
    • Satellite/cable colour TV
    • Air conditioning with individual remote
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 8,352 reviews

Our guest reviews for Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,579 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Amz Couples - 15/10/2018 AccorHotels certified review
« great hotel with a high standard of service »

This was not my first time as Pullman has always been and will always be my go-to accommodation in Kuala Lumpur. This trip was to celebrate my girlfriends birthday and the hotel staff did well to attend to my every need and request even with a complimentary birthday cake. The room has always been the highlight due to comfort and cleanliness and it did not disappoint this time around.

C. A. Couples - 15/10/2018 AccorHotels certified review
« Excellent »

Big surprise for my upgrade on my birthday.

Piet Business - 14/10/2018 AccorHotels certified review
« Very clean and comfortable hotel with all amenities needed for a stay like a king. »

Friendly personnel which is allways ready to assist with whatever the needs are. Definitely recommend this hotel for your next stay.

Z. N. Business - 14/10/2018 AccorHotels certified review
« General satisfaction even some mistakes happened »

1 One by one cut in the line, I was standing in the back and no one was waiting 2 someone took my key card which inserted in the electronic slot, but it needs me to come back the frontdesk to make a new one 3 it is very often missing a hair dryer in the room

Colm Families - 14/10/2018 AccorHotels certified review
« Everything excellent except for choice of food at breakfast »

EXCELLENT STAY

Shun W. H. Friends - 14/10/2018 AccorHotels certified review
« Disappointing »

At arrival, I was informed the non-smoking room was only based on availability and only smoking room available. I was clear that myself and my travel partner are sensitive to smoke, so the receptionist showed us the room and upsold me the Deluxe room. I failed to check the confirmation from booking.com at the moment and paid the difference. I found after my departure that the printed confirmation showed the non-smoking icon, which should be entitled for a non-smoking room. The newly renovated room was great and comfortable, but the service was not. The internet was unstable and the signal is better in the elevator landing area than in the room. During the stay, I placed the "make-up" room button before leaving the hotel approximately at 9 AM. When I returned at 12:30 PM, I found the room was not made yet so I dialed housekeeping to ask for room make-up before I left for lunch and specifically said I would be back in two hours. I returned after 3 PM and felt frustrated to find the room was still not made that I need to inform the front desk for arrangement. Upon departure at 6 AM, although the front desk staff was polite, but he was playing mobile phone game at the desk that I could clearly see. Even though it was a disappointing stay, I appreciated all the door staffs, who were helpful and courteous.

Yeoh Business - 14/10/2018 AccorHotels certified review

Very good

Ramos S. Business - 13/10/2018 AccorHotels certified review
« Nice hotel and clean. »

Must change the old mattress, already too soft and I had a bit backpain when I woke up in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ramos S., We very much appreciate your comments regarding your stay at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am noted with much concern that the quality of the bed has caused you much discomfort during your stay with us. Kindly to be informed that all of our mattress are actually brand new. The reason of this unpleasant experience is caused by the soft topper that we have added on top of it. We have proceeded to update your preference to remove the soft bed topper and this will be organised for all your future stays with us. We are committed to provide not only quality services but also quality products to ensure that all our guests' experience is an enjoyable and comfortable one; therefore be assured that I will alert the relevant team members with your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen Sophia Guest Experience Assistant Manager

Kathiraven Business - 12/10/2018 AccorHotels certified review
« Good »

Pleasant stay, good environment.

Gicu O. Families - 12/10/2018 AccorHotels certified review
« Very convenient and pleasant »

Easy access to shoos and street food. Convenient location

S Families - 12/10/2018 AccorHotels certified review
« Spacious suite - perfect for family »

Great location and loving the spacious suite

Ray T. Business - 12/10/2018 AccorHotels certified review
« This was the worst experience i have with Pullman hotel »

I stay at room 1103. the room is noisy probably next to the chiller room. The room is not clean, bath hub was dirty. Room is not probably tidy up after the housing keeping. Things are messy. Bad small inside the room. dusty, carpet is dirty. Bad!

Buckaroo Business - 12/10/2018 AccorHotels certified review
« Wonderful »

Breakfast and lunch have lots of variety...awesome

Syl Families - 12/10/2018 AccorHotels certified review
« Good Simplicity but nothing more to expect »

I have been staying in Pullman since last Aug 2017 and this was my 6th to 7th stay at Pullman KL amongst other hotels around Bukit Bintang nearer to Pavillion. The suite was simple and clean but kitchen is always short of basic culteries like forks, bowls and plates hence not easy to even prepare a salad meal. My main dissapointment is the breakfast at 10th storey. The spread was less than ideal and many times there was not top up. The saving grace is your egg ommeltte counter other than that, thea brealfast is a below 4 star hotel standard. This as compared to the main breakfast at main lobby is really a heaven and earth. Why cant we be allowed to eat at main lobby? I am not sure the reasons that we are fobidded toneat breakfast at main lobby But if it is the price, inform upfront than to create dissapointment. I dobt feel this way at westin and millenium. I am not sure if i will get to see improvement as i am going to one of the above in Dec.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Peggy Siaw Chin G., Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am noted on your comments in regards of the poor breakfast selection at The Living Space located on level 10. Kindly be informed that breakfast provided served in the level 10 were actually complimentary, courtesy extended by our hotel management specially for our apartment guests with limited selection. However, please rest assure if you would love to enjoy more varieties of breakfast selection, you'll be able to enjoy it with extra charge cost less than MYR 50 per person. I am truly apologies that you have not been offered nor informed of the breakfast information clearly upon your arrival. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karen Sophia Guest Experience Assistant Manager

Anna G. Families - 12/10/2018 AccorHotels certified review
« Centrally located and well appointed hotel »

We found the staff in all areas to be friendly, knowledgeable and accommodating. Staff on conceriege remembered our names. Pool staff very attentive. The breakfast buffet is plentiful and varied allowing guests to sample the local foods.

Edan Couples - 11/10/2018 AccorHotels certified review
« Superb »

I cannot recommend this hotel strongly enough, it is superb: location, rooms, quality of food, helpfulness of staff all top notch and very reasonably priced (if not cheap by global standards).

R. J. Business - 11/10/2018 AccorHotels certified review
« Basically my stay at your hotel is satisfactory. »

I gave a rating of satisfactory since I find the hotel clean and good. My request to the front desk was as well taken cared of immediately. I requested for an adaptor and it was responded quite fast. Thank you (By the way, since I forgot to surrender the next morning, I gave it to our company there and asked if it can be given back on my behalf). The food during breakfast was also satisfying. However, I didn't had a good rest during the night of my stay since the people on the next room was extremely noisy. I have planned of calling the front desk to inform but then changed my mind. I suggest that upon check-in of guests, they will be reminded to be mindful of their behavior and see to it that they will not cause any discomfort with other guests. Other than this, I was satisfied with my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. J., Thank you for your respond and we greatly appreciate the time you have taken to further illustrate on your overall experience with us. We regret to note that the noise erupted from neighboring room may have disturbed the enjoyment of your stay. Please accept our apologies for the disturbance caused. We are truly sorry that we were not able to find out about this issue earlier however should it reoccur, kindly do not hesitate to share with us immediately and we will be sure to do our level best and contact the guest next door accordingly. I am however overwhelmed to know that you are happy with the service provided by our Front Office team members. It is indeed a delight to know that our staffs has successfully extended the true Pullman standards of service and that their involvement has played a part in making your stay memorable. We greatly value your continued support of the Hotel and we certainly look forward to welcome you back soon. Sincerely, Guest Experience Assistant Manager

Stephen W. Business - 11/10/2018 AccorHotels certified review
« Just Fantastic »

Nice spacious room but furniture a bit old.

Benson X. Business - 11/10/2018 AccorHotels certified review
« Excellent service »

Very satisfied with front desk service especially from Ms Cheryl. She served with great attitude and smile and recognized me as member of Accor. Noticed that i do not have breakfast in my booking, she asked whether i needee one.

Faizul Business - 11/10/2018 AccorHotels certified review
« Dedicated staff, cozy hotel environment »

It was nice, dedicated car park for residents, f&b could be better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Faizul, We very much appreciate your comments regarding your stay at the Pullman Kuala Lumpur City Centre - Hotel & Residences. It is pleasant to know that you find our guest rooms as a nice place to stay, however I would like to express my concern on the matter that you had escalated in regards of our Food & Beverages. As we are keen to improve ourselves on every aspect, we hope you will be willing to share more details on what has actually transpired on these occasions and rest assured that we take our guests’ feedbacks seriously therefore each matters will be reviewed and addressed. Thank you once again for taking the time to complete our online survey. It is only through valuable input like yours that we are able to continue monitoring and improving the high standards that we strive to achieve. We certainly look forward to welcome you back at Pullman Kuala Lumpur City Centre soon. Sincerely, Sophia Guest Experience Assistant Manager

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