Hotel - Pullman Kuala Lumpur City Centre - Hotel & Residences
Pullman Hotel Pullman Hotel

Pullman Kuala Lumpur City Centre - Hotel & Residences

4.0/5 3,644 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditioning with individual remote
    • Air Conditioning
  • KLIA 1
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • Late Check Out
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 13 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

  • 607 rooms
  • 503 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • WIFI in your room
    • Wide working desk
    • Telephone in bathroom
    • Satellite/cable colour TV
    • Air conditioning with individual remote
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 8,839 reviews

Our guest reviews for Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,644 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 08/12/2018 TripAdvisor review
« Surrounded by construction sites »

Now surrounding is not so nice with many construction sites, location is far walking distance to klcc. Breakfast, lunch and room service food is good. However, little TV choices, no MTV. Still the Accord feel whenever you step into the hotel and room.

Tim Business - 07/12/2018 AccorHotels certified review
« Inconsistent hotel product, great service »

When you arrive at the hotel, you enter a very modern and great looking lobby, which extends to its restaurant and lobby lounge. However once you get to the elevator and room, you start noticing that this quite a dated hotel that is in need of a further upgrade. Room was bland and nothing to write home about, which is inconsistent with the lobby / restauarnt. Room service was good and prompt and overall the service level was great. But for same amount, you could probably stay in a newer hotel in the area.

Stephen Business - 07/12/2018 AccorHotels certified review
« Location not walking distance to KLCC, surrounded by many construction sites »

Overall hotel is pretty ok, except being surrounded by many construction sites.

Pitsanu R. Business - 06/12/2018 AccorHotels certified review
« Nice one in the central city. »

Nice one in the central city.

Rosalie S. Friends - 06/12/2018 AccorHotels certified review
« Excellent stay in KLCC »

The hotel has a grand feel and beautiful. We had a huge 2-bedroom suite. The bartenders/waitstaff on the 10th were especially friendly and helpful, Rafael and JM.

Rena Families - 06/12/2018 AccorHotels certified review
« Great hospitality »

The staff at the lounge were friendly and attentive. The room was well kept and security was quite good.

Sri B. Solo - 06/12/2018 AccorHotels certified review
« Excellent »

Since first step in to the Pullman KLCC Hotel until to the room and restaurant, breakfast and walked to shopping center, all so amazing for single

Jasveen W. Business - 06/12/2018 AccorHotels certified review
« Nice One night stay »

Only stayed for one night and as an Accor Plus Member I had a complimentary night. I decided to stay at Pullman KL CC due to the location. It was a perfect location for both my meeting with a client and also a short walk to the Pavilion mall.

Anonymous Business - 06/12/2018 AccorHotels certified review
« Room was nice, facility nice, but cleanliness of bathroom was issue »

Bugs in the bathroom on toilet... Room 1505

Ngochis Business - 06/12/2018 TripAdvisor review
« Good room, good location and good service... Till you check out »

Nothing to complain about the room and the stay. After checking out, I noticed that I left some inexpensive item in my room. I emailed and asked if I may get them back. I only got a templaye reply that the hotel has a standard policy of lost and found, etc. When I asked further, I have never got any further reply.

Julian R. O. Couples - 05/12/2018 AccorHotels certified review
« Satisfied guests »

Excellent .. greeted by friendly staffs and empress with our room. So clean and tidy plus love the perfume smell greeted us the minute we walked in to our room.

Saif H. Friends - 05/12/2018 AccorHotels certified review
« good »

In general, I think you should pay more attention to cleanliness . Leaving guests feeling good about your hotel as my colleagues and I stay in Kuala Lumpur for long periods. So we will ask our Embassy to book us at your hotel if we find interest thanks ..

Anonymous Families - 05/12/2018 AccorHotels certified review
« Enjoyed the ambience n the xmas mood surroundind the shpg area »

Staff were very friendly

Koji I. Business - 05/12/2018 AccorHotels certified review
« Very comfortable hotel »

The check in and out process is really good and all staff are very friendly and feel good hospitality.

S. F. W. Families - 05/12/2018 AccorHotels certified review
« One of the best hotel in KL »

With the convenience location we don’t need to walk 10k steps to reach city. Room is comfortably designed . Bathroom is well managed. Staffs were friendly and working efficiently. Thanks we enjoyed our stay in your hotel.

Tuyencao Friends - 05/12/2018 AccorHotels certified review
« Not good! »

Old style room and smelly, aged facilities, tiny twin rooms which are even not equal to a 4 star standard hotel. View of construction work :( Super small and ugly swimming pool. This hotel is far below Pullman standard, really upset. Good things: good location, just opposite to Pavillion, surrounded with cafe and restaurant, walking distance to KLCC.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tuyen Ngoc C., Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. First and foremost, I would like to apologies on behalf of the team upon learning of the shortfalls that you have experienced during your stay. We will look into improvement effort for our service and I am sorry to know that our swimming pool is smaller than you expected. Please be informed that our superior rooms are all renovated and we are truly apologies again that it is not up to your expectation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sophia Guest Experience Assistant Manager

Mariam Families - 04/12/2018 AccorHotels certified review
« family friendly hotel »

This is the third time this year that we stay in Pullman KLCC. It is not easy to find a comfortable hotel for baby @ toddler. Our 2 years old daughter Minerva love this hotel especially the Zone area that is safe, clean and full of toys. Being working parents, we have limited time to bring Minerva for vacation and any spare time that we got we make sure to seek for places that suit her needs. Our last stay in Pullman KLCC is on the 30th Nov (Minerva 2nd birthday). During our breakfast on 1st December, I have complaint to the staff on duty Sedap Restaurant that the tuna salad serve is not fresh. I was surprised that the chef thru the staff in charge exchange the tuna salad for me. The staff in charge that day is Mr Nazrin, he is friendly, polite and professional at his job and Pullman should be lucky to have a guy like him working there, as we will for sure will be coming here often after the incident and how good he is at dealing with the situation. I hope in the near future there will be more family friendly hotel from Accorhotels group (with entertainment for toddler/kids).

Pasha Solo - 04/12/2018 AccorHotels certified review
« Great hotel and services »

The receptionist are well welcomed and smooth check-in process. Room is clean and spacious. Would suggest more variety of Tv channels. Centrally located in the middle of city centre.

Jason P. Solo - 03/12/2018 AccorHotels certified review
« Good Location »

Friendly Receiption Staffs during check in and check out. The hotel lobby has renovated to new look.

Anonymous Business - 03/12/2018 AccorHotels certified review
« An Extremely dissatisfied customer!!!! »

There are so many negative points about this hotel that I almost do not know which one to list first. There are serious cleanliness issues with this hotel. I wonder if your hotel cleans the mattressesy and sofa upholstery. There are multiple bed bug bites on my body, legs and arms (at least 10-15 bites) after staying at your hotel. There was another incident where some soiled tissue papers were left on the surface of my luggage bag. It seems like the housekeeping staff just left them there after using them to clean the room? Breakfast was terrible. The food selection is limited and is the same everyday. There was one day when the only fruit selection left was pineapple. When I asked the staff for other fruits she replied no other fruits are available except for pineapple and papaya which she need to cut. I was astonished as it was only around 9:30am then. Checking out in other hotels usually is a breeze but this is not the case for Pullman. It took me more than 35 mins to check out from this hotel which nearly cost me to be late for my flight. To summarize my stay at the hotel, this is the worst hotel stay I've ever encountered. FYI my body is still itching from the bed bug bites.

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