Hotel - Pullman Kuala Lumpur City Centre - Hotel & Residences
Pullman Hotel Pullman Hotel

Pullman Kuala Lumpur City Centre - Hotel & Residences

4.0/5 3,621 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 347.00 MYR Non member rate
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditioning with individual remote
    • Air Conditioning
  • KLIA 1
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • Late Check Out
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 13 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

  • 607 rooms
  • 503 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • WIFI in your room
    • Wide working desk
    • Telephone in bathroom
    • Satellite/cable colour TV
    • Air conditioning with individual remote
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 8,616 reviews

Our guest reviews for Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,621 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Martin M Business - 13/11/2018 TripAdvisor review
« staying for business in Kuala Lumpur »

overall a very nice and value for money Hotel. Just a "small" issue during my stay as there was maintainance in progress to clean the windows & fasade and all the chemicals been flushing over those people trying to enjoy the pool area

Norashikin Business - 11/11/2018 AccorHotels certified review
« Excellent stay at Pullman Kuala Lumpur. »

The double room is just nice for a couple with 2 younger children. There is a lounge sofa in the room which is facing the window. You can just be relaxing and sit there while enjoying the view of Kuala Lumpur with your cup of coffee. The bathroom is spacious and the toiletries come with a facial soap, which I love most. The room is fully equipped with iron, ironing board, minibar, hairdryer, electric kettle and other basic need for your stay. I am so delighted with the breakfast, I love their nasi lemak and its sambal. Variety of choice, from local dish to international. For lunch, I also enjoy the food. They serve fresh oyster! They serve from seafood, meat and many more! Surprisingly, during my stay, the serve miso soup, which I love most. Overall, I am satisfied with their services and room.

Ben L. Families - 11/11/2018 AccorHotels certified review
« Excellent »

From check in to check out the staff at the Pullman were amazing. The apartment exceeded our expectations, so much so we will book again shortly

Joe F. Business - 10/11/2018 AccorHotels certified review
« Another Great stay at the Pullman KLCC »

A great quick overnight business visit to KL and stayed at my regular hotel the Pullman KL. I always stay there because it is an awesome location within walking distance of all the best city spots, whatever you are into. The eat streets, bar streets, shopping or clubs. As always it is a home away from home, the club lounge is amazing if you are an Accor Platinum member, if you are not pay the little extra for a club room. It will pay for itself with the lovely sampler foods and cocktails and wines with alcohol being so expensive in Malaysia. The staff in the lounge like the whole hotel make you feel like family. Lastly the hotel has been going through a renovation process which has resulted in a top class hotel the rooms and lobby cannot be faulted. I managed to get to the gym, unlike most gyms in asia it is nice and cool and has top of the line treadmills as well as enough free weights and machines to get a decent workout in.

Anonymous Couples - 09/11/2018 AccorHotels certified review
« Relaxing and comfortable »

Staff encountered was very professional and warm. Encountered a power trip in the lobby the moment I reached the reception desk, but staff (Mohammed) remained calm and composed and offered me to have a seat while he tries to reboot his PC. Was pleasantly surprised that there was a cake and congratulatory note waiting for us in the room. Thanks to all the staff we encountered!

Louve A. Families - 09/11/2018 AccorHotels certified review
« Great Pullman experience »

My daughter, her husband and I stayed at the Pullman hotel for 3 days/2 nights and we must say that we truly had a great time here. It’s a stone’s throw to Pavilion which delighted us. Restaurants and shopping establishments are nearby and whenever we neeeded to go elsewhere, transportation is easy to get. We were met by a warm welcome at the reception and our needs were immediately attended to. Breakfast choices are limited but adequate and satisfying. The gym, however, can be improved with additional squat rack. Otherwise, everything else is excellent. Good job!

Ed B. Couples - 09/11/2018 AccorHotels certified review
« perfect »

perfect

Iqbal Families - 09/11/2018 AccorHotels certified review
« Disappointing »

Had to wait very long at the counter even though i had pre checked in. Staff also not polite.

Shaun C. Business - 08/11/2018 AccorHotels certified review
« Great »

It was efficient and friendly staff upon check in.

Lily T. Families - 08/11/2018 AccorHotels certified review
« Pleasant stay »

My children love the hotel very much. The location is great and the staff are very helpful. Will come back to stay again.

Yusaini Business - 08/11/2018 AccorHotels certified review
« Good »

It's a good and convenience place to stay in KL

Ahmad Families - 08/11/2018 AccorHotels certified review
« Just ok »

Yr food is 'out dated' Teribble! Plse do something with it.

William C. Couples - 08/11/2018 AccorHotels certified review
« Not as memorable as the last time we stayed. (earlier this year) »

Seeing we have been a guest of yours earlier in the year, we thought you would have given us a room with a nicer view. (like the last time)

David T. Business - 08/11/2018 AccorHotels certified review
« Mr »

Pleasant and comfortable stay

Parneet Couples - 08/11/2018 AccorHotels certified review
« Organized »

I definitely loved the service provided and also the customer interactions by all staff. The only thing I was really upset with and rather embarrassed by it is that I wasnt told my deposit reversal will be done in 2 weeks rather than upon check out like other hotels (Novotel and Hotel Boss in Singapore). I went to buy some stuff and upon using my credit card O was told that 2000myr (a third of my credit card limit) is being held by pullman hotel KL by my bank. It was so embarassing as I had to then cancel my purchase of a big amount and call my parents back in my country for them to send me money as I was stranded cashless. I assure you that much of money for deposit is too exorbitant and if you do take such high deposits then same day reversal should be done upon check out. I had no problems at other hotels.

Family - 08/11/2018 TripAdvisor review
« Use of Executive lounge »

During my booking, the T&C dint show that kids are not allow into club lounge. However during check in, the staff told me this policies. The manager on duty inform me will let their management to explain to me but until i finish my stay, there are no person who incharge on this matter. Which means that i pay more on the room rate but i cant enjoy the club lounge just because of i bring my kids together.

Friends getaway - 08/11/2018 TripAdvisor review
« 4 night stay »

4 people arrived early jet lagged long flights,had requested on booking that we would like to be processed asap and taken to 10th floor pool bar will waiting for rooms. reception handled our requests quickly and made us feel welcome. enjoyed our stay, have made arrangements for following year already. loved the renovations.

Andy Y. Families - 07/11/2018 AccorHotels certified review
« Good services. »

I was served by a guy (couldn't recall his name)at the reception counter, looks like Chinese but is a Malay, who mannerly and provide a good services on my check in. Breakfast served with various delicious foods, good! Room clean and tidy, good.

Nader S. Business - 07/11/2018 AccorHotels certified review
« Not as expected »

Cleanliness of rooms was not up to standard Room 2710

Thariq D. Solo - 07/11/2018 AccorHotels certified review
« Did not live upto expectation of the first visit »

whilst you have friendly and helpful staff, there are lot of things that could be done to improve on what you promise to deliver. Your staff at the reception failed to identify me as acccor member. That was mistake no 1. Despite me telling them I m a member they asked me if I booked on hotel site or third party site. They should have read my details and be prepared for my arrival if not at least check for details. There was a dedicated counter for accor member but I was still questioned as if I was trying to cheat or something, which was confusing. I had already done a check in 48 hours prior to my visit and I was told a SMS will be sent with details. Nothing came to my number and I had to check in like any other guest. So much for your talking of express check in and check out. Only on paper I don't see actually happening. when I asked your staff they were clueless. Even at check out breakfast was added to me for all nights when I had breakfast at living space. Again what is the confidence I have in billing accuracy. You have so many restaurants and bars but I did not see any details for information readily available for me to read. not even on the TV. I was assured a room with a view on a higher floor but I got the lowest floor with no view at all. What I was promised was city view. Wonder if you ever consider customer options. I feel your hotel is also just like another hotel which promises a lot and delivers zero. Even at the breakfast some of your staff need to be trained to be polite and show courtesy. Most do but there are staff who are ignorant as well and they could spoil hotel name. Was not impressed with the service I got on my first visit. Please deliver what you promise if not do not promise. You cannot cheat customers by giving false assurance. fyi none of my requirements were met as per my preference.

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