Hotel - Pullman Kuala Lumpur City Centre - Hotel & Residences
Pullman Hotel Pullman Hotel

Pullman Kuala Lumpur City Centre - Hotel & Residences

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4.0/5 3,369 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditioning with individual remote
    • Air Conditioning
  • KLIA 1
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 13 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

  • 607 rooms
  • 503 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Trouser press in room
    • Free in-room mineral water
    • Radio in room
    • WiFi in your room
    • Wide working desk
    • Telephone in bathroom
    • Air conditioning with individual remote
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 7,079 reviews

Our guest reviews for Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 3,369 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
claudepaul2018 Family - 17/05/2018
« Stay between 7 May 2018 and 13 May 2018 »

We've stayed at this property previously and booked 2 1 bedroom apartments on this trip for a family trip. The breakfast was very sufficient. The facilities and staff are exceptional. The rooms are comfortable. My only issue was the presence of mould in the grout of the tiles in the shower. This was also an issue in previous stays. This is not what you'd expect at a Pullman hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Many thanks for your review. It was a pleasure welcoming you back to Pullman KLCC and your support is much appreciated. We are excited to learn that you had an enjoyable time in Kuala Lumpur and enjoyed a sufficient breakfast at the Living Space. Learning that our facilities and services provided by our staff members are exceptional is a motivational feedback for all of us. In regards to the mould you encountered in the bathroom, please accept our sincere apologies for this unacceptable shortfall. Rest assured that our teams will immediately rectify this and address this particular cleanliness issue to prevent future occurrences. Once again, thank you for your candid feedback and we are looking forward welcoming you back when you return to Malaysia in the future. Kind regards, Martine Vera Strous Guest Experience Manager

AccorHotels certified review
Hafiz H. Families - 15/05/2018
« Always a great stay! »

The rooms are o.k. and spacious, quiet and clean. The breakfast buffet had all I was looking for and the staff took good care. As soon as they noted any used/ empty dishes, cups, drinks, they immediately cleaned and/ or refilled the buffet. The pool is taken care of very well, a good place to relax. Everything is perfectly in order. The concierge team was excellent as always especially the Chef Concierge (sorry I forgot the name) who give suggestion to women dress alteration nearby. And compliments to the reservation manager, Mr Adzhan, who took care of my reservation and preferences well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HHFBR, I would like to thank you for your patronage to Accor and for your continuous support to Pullman Kuala Lumpur City Centre - Hotel & Residences. We are thrilled that you enjoyed a great stay, as always. It is encouraging to hear that we are able to remain our standards and made you again satisfied with your recent stay. We are especially grateful for your kind comments praising our staff members from Breakfast, the Pool Bar, the Concierge, and Reservation. Your compliments have been shared with all of them. On another note, please accept our sincere apologies that you encountered a cold treatment upon check-in. The way you describe your arrival does not in any way represent the welcome feeling we want to provide to all our guests. Rest assured that we will address this within the team. Thank you again for sharing your experience, and we look forward to your next visit. Sincerely, Martine Vera Strous Guest Experience Manager

AccorHotels certified review
Imelda Business - 15/05/2018
« Near shopping center, easy to access »

This hotel is in a strategic location, near the shopping area and restaurants. The room is large and comfortable. Excellent service from the management and staff. Will definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TI, We appreciate your encouraging comments regarding your stay at the Pullman Kuala Lumpur City Centre - Hotel & Residences. It was a pleasure to welcome you, as a valued Platinum member to our property for the first time. We are delighted to hear that you enjoyed our comfortable rooms and were served with excellent hospitality by all our team members. I will share your comments with the team, I am sure that they will be happy to hear that you will definitely stay with us again. Thank you again for your loyalty and for sharing your experience. We look forward welcoming you back in the future. Sincerely, Martine Vera Strous Guest Experience Manager

AccorHotels certified review
Anonymous Couples - 15/05/2018
« Great.. »

Great experience here. Have to give it to housekeeping for the great cleanliness and the amazing daily make up. Thanks for the delicious birthday cake and welcome amenities from welcome team. Porter n doorman did a great job. Only disappointed with a call i made late night where agent sounded as if she is not happy picking up the call n put down the phone 1st. Also ordered breakfast set but the baked beans and potatoes were cold and dry. Food is not warm. Improvement needed for food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SZ, Thank you very much for your review, describing your great and first experience at Pullman Kuala Lumpur City Centre - Hotel & Residences. We are delighted that your overall experience was great. We take pride in our cleanliness and your kind words praising our Housekeeping team is much appreciated. Rest assured that your comments have been shared with the team. . Also our Concierge team is appreciative for your feedback about their services. Feedback like yours really encourages them to keep up the good work In regards to the shortfalls you encountered with the service shortfall while dialing our call center Pullman Touch and with your breakfast order have been duly noted by the respective teams. Please accept our apologies for these shortfalls en for the inconveniences they caused. Rest assured that they will be addressed accordingly by the management. Again, thank you for your review and we look forward creating another great experience for you upon return. Sincerely, Martine Vera Strous Guest Experience Manager

AccorHotels certified review
Robi A. Families - 15/05/2018
« Good hotel, good acces and warm people »

I bring my family for holiday and stay 3 night at Pullman, from the beginning the staff is very helpful, good room also good food in the breakfast. this hotel is close to the big mall pavillon, so you just walk 3 minute from this hotel, and good access to KLCC, Twin towers and access to Go KL Bus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RA, Thank you for taking the time to pass your feedback regarding your first stay at Pullman Kuala Lumpur City Centre Hotel & Residences. It was a pleasure to welcome you and your family to our hotel and likewise to receive positive feedback about your stay. Your feedback will certainly serves as a motivation for the entire team. Your feedback is very important to us. I would appreciate if you could extend your thoughts to me regarding your comments concerning the variety of our breakfast menu. I do look forward to hearing from you so we can improve our offerings. Thank you again for your candid feedback and we hope to welcome you back when you return to Malaysia in the future. Sincerely, Martine Vera Strous Guest Experience Manager

AccorHotels certified review
Anonymous Business - 15/05/2018
« Good value, central location »

Pleasant, adequate. Lobby was well renovated but the rooms were still a bit old. Sufficient power outlets but they were not the universal type, therefore not suited for international Travelers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TKA, Thank you for your feedback. I am happy to hear that you enjoyed a pleasant stay with us and that your experience was a good value. Our hotel is indeed very central located in this vibrant city and I hope that it served perfectly for your visit purpose to Kuala Lumpur. We are very proud of our new Lobby and Restaurants and I am pleased to advise you that our Deluxe Category and above are newly renovated. We have recently started the refurbishment of the Residences. Our Superior Rooms will be enhanced in the near future as well. Regarding your concerning about the power sockets, they are indeed not the universal type. However, we do provide adapters for our international guests. I am sorry if this was not explained to you during your stay. Thank you again for your loyalty as a Le Club Silver member and for sharing your experience and we do hope to welcome you back again in the future. Sincerely, Martine Vera Strous Guest Experience Manager

AccorHotels certified review
Wasan Families - 15/05/2018

hotel 's good location near pavilion mall. I stay for 2 nights. but when c/in wait for long time ??

Our hotel has responded to the review
Our hotel has responded to the review

Dear WP, We very much appreciate your comments regarding your first stay at the Pullman Kuala Lumpur City Centre - Hotel & Residences. It is always a pleasure to receive positive feedback about our hotel and location. I will share your comments with our team. In regards to the slow service you received upon check-in, please accept our apologies for the unfortunate delay you encountered. Our Front Office team has made aware of your feedback and trust that internal procedures will change to smoother the check-in process. Thank you again for sharing your experience, and we hope to welcome you and your family back in the near future. Sincerely, Martine Vera Strous Guest Experience Manager

AccorHotels certified review
Alan S. Families - 14/05/2018
« Family Staycation »

One of the best that I experienced. People are friendly and I feel so homely. Special thanks to Mc'Kenzie for his warm hospitality. Special thanks to Elizabeth and Joey (new staff) for your excellent service in the Exe Lounge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WCS, Many thanks for your patronage as an AccorPLUS Platinum member. It was a pleasure welcoming you and your family for your staycation at Pullman KLCC and likewise to receive your valuable review. Your kind words praising our staff members make me proud. It is exciting to learn that we were able to provide you with the best experience you ever had. I will personally pass your compliments to McKenzie, Elizabeth and Joey in the Club Lounge for providing you with excellent services. They will be appreciative to learn that you remembered their names and that their hospitality created a memorable stay for you. Again, thank you for your loyalty and for your encouraging feedback. We look forward welcoming you and your family back in the near future. Sincerely, Martine Vera Strous Guest Experience Manager

AccorHotels certified review
Yy Business - 14/05/2018
« Extraordinary experience »

I was so happy to get a welcome refreshment and note after a tiring journey to KL.

Our hotel has responded to the review
Our hotel has responded to the review

Dear YY, Thank you for your loyalty as a Le Club Silver member and for choosing to stay with us for the first time when travelling to Kuala Lumpur. We appreciate your comments referring to your extraordinary experience at Pullman KLCC. Your review spreads smiles all around and serve as a motivation for the team to keep up the good work. It is our hope to welcome you back for either leisure or business in the future. Again, thank you for your extraordinary review . Sincerely, Martine Vera Strous Guest Experience Manager

AccorHotels certified review
Mohamad F. B. S. Families - 14/05/2018
« Good Space Orientation »

Nice kitchen, Nice Bathroom, Nice Bedroom, Nice Living Room. Most likely is nice apartment. But need some modification to meet with 5-star hotel and residence.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MFS, We very much appreciate your comments regarding your stay at the Pullman Kuala Lumpur City Centre - Hotel & Residences. It was a pleasure to welcome you and your family to our property and likewise to receive positive feedback about your stay at the Residences. We are pleased to inform you that we have started the refurbishment of our Residences and we hope you can personally experience them in the future. Thank you again for sharing your experience, and we look forward to welcome you and your family back soon. Sincerely, Martine Vera Strous Guest Experience Manager

AccorHotels certified review
Liana Friends - 14/05/2018
« Awesome »

Spacious room with heavenly bed/pillows. Friendly staffs and both our check-in and check-out ran smoothly. Loving my stay @ Pullman, no 2nd thoughts for a return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MS, Thank you for choosing to stay with Pullman KLCC for the first time and writing your feedback about your awesome experience. Your review delights all of us and we are happy to learn that your entire experience did not give you second thoughts. We look forward to your return and once again, thank you for your supporting review. Sincerely, Martine Vera Strous Guest Experience Manager

AccorHotels certified review
I. B. I. Families - 14/05/2018

GOOD AND COMFORTABLE ROOM

Our hotel has responded to the review
Our hotel has responded to the review

Dear II, Thank you for choosing to spend your family stay-cation in Pullman Kuala Lumpur City Centre - Hotel & Residences. We are appreciative for your satisfying review and delighted to learn that you had a good experience and enjoyed the comfortable room. It is our hope to create another enjoyable experience for you in the near future. Again, thank you for your review. Sincerely, Martine Vera Strous Guest Experience Manager

AccorHotels certified review
S. A. Solo - 14/05/2018
« A good hotel as we know it »

Everything was good except the food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SAS, I appreciate you taking the time to pass your feedback regarding your recent stay at Pullman Kuala Lumpur City Centre Hotel & Residences. It was a pleasure to welcome you back to Pullman Kuala Lumpur, and likewise to hear that you had a good experience again this time around. Your feedback is very important to us. I would appreciate if you could extend your thoughts to me regarding the shortfalls you encountered with the food served in our new Restaurant Sedap. I hope to hear from you. Thank you again for your loyalty as an AccorPLUS Silver member and for sharing your experience and we do hope to welcome you back again in the future. Sincerely, Martine Vera Strous Guest Experience Manager

AccorHotels certified review
Hero K. Friends - 14/05/2018
« Glue smells on the lobby »

is not a nice smells when you enter the lobby because of 'they said is they have recent renovation around the cafe' other than that, as always good services. Regards Hero K.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HK, Thank you for your loyalty as an AccorPLUS Silver member. We appreciate your candid feedback after your recent stay at Pullman Kuala Lumpur City Centre - Hotel & Residences. I am happy to learn that your overall experience was pleasant and that you enjoyed good services, as always. We take pride in the hospitality that we provide to our guests and it is encouraging to hear that we succeed. Due to the transformation of our products, there might be some disturbances and discomfort despite our best efforts to minimize the inconveniences. We would like to apologize for this. We are, however, very proud that we have opened our new Lobby and all-day-dining restaurant Sedap and hope you will enjoy our exciting offers in the near future. Thank you again for sharing your experience, and we look forward to your return. Sincerely, Martine Vera Strous Guest Experience Manager

AccorHotels certified review
Nor H. Couples - 14/05/2018
« Nice and enjoy to stay »

The new look of the restaurant was very nice and look elegant restaurant..the front office staff name Mr Maren very nice and fast check in process..the room nice and comfort..good choice to stay as neer distance to pavillion . I having dinner at sedap restaurant order ala carte . I want order desert but only 1 still available from menu.. during breakfast while having the nasi lemak..the rice was tasteless.. didn't have the coconut taste...

Our hotel has responded to the review
Our hotel has responded to the review

Dear NHA, Thank you for your review. We are excited to read your comments about your experience at Pullman KLCC. Great to hear that you enjoyed our comfortable rooms and location. I have thanked Mr Maren for providing you with a smooth check-in which started your stay with us efficiently. Last week we opened our new Restaurant Sedap and we are extremely proud of the result. It is encouraging for the entire team to learn that our guests like them too. Thank you for sharing this online! In regards to the nasi lemak served during breakfast, our Kitchen team extends their apologies for this shortfall. Your feedback has been duly noted for further review. Again, thank you for sharing your experience and we look forward to your return. Kind regards, Martine Vera Strous Guest Experience Manager

AccorHotels certified review
Ahmad S. B. S. Couples - 13/05/2018
« Awesome!! »

No comment.tq

Our hotel has responded to the review
Our hotel has responded to the review

Dear ASS, I appreciate you taking the time to pass your feedback regarding your first stay at Pullman Kuala Lumpur City Centre Hotel & Residences. I am thrilled to read that your overall experience was 'awesome' and that your experience left you with a positive feeling. Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our staff. Thank you again for sharing your experience, and we do hope to welcome you back again in the future. Sincerely, Martine Vera Strous Guest Experience Manager

AccorHotels certified review
John D. Couples - 12/05/2018
« New hotel in KL »

After visiting KL for many years and staying at a variety of Hotels we booked the Pullman based on a recommendation of a previous guest. We were delighted with our choice. The hotel was completing a major renovation and our Executive Room was in first rate order with an outstanding view of the twin towers. We enjoyed dinners and snacks at a variety of venues within the hotel and the staff at all were friendly helpful and professional. We especially enjoyed a light Japanese meal at Enju. Breakfast and snacks during the day were in the recently renovated Club Lounge. What a spectacular space with great staff - always ready to chat, help and provide good food and drinks. The Hotel is located a short walk from Pavilion and a large number of mid and high range shopping complexes. There is also a covered and air-conditioned walkway to KLCC. Great location. Finally congratulations on a completed high class renovation and a big thank you to the staff in the Club Lounge who made or visit so enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JD, Thank you for choosing to stay with us for the first time, after a recommendation. We appreciate your time taken to let us know that you were delighted with your choice and that all aspects of your stay met your expectations. As a Platinum member, your satisfaction is our main priority and it serves as motivation for the entire team to learn that we created an enjoyable stay for you and hopefully turned you into a returning guest to Pullman KLCC in the future. We are proud of the results after the renovation and your kind congratulations will be shared with the team. Thank you again for your recommendation and for highlighting our staff members. We look forward to your return. Sincerely, Martine Vera Strous Guest Experience Manager

AccorHotels certified review
Fidzilal K. B. H. Couples - 12/05/2018
« Very good experience »

5 star. Everything was perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear FKH, We very much appreciate your comments regarding your first stay at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am thrilled to learn that your first experience at our property has been very good and that all your expectations were met. It serves as a real motivation for the team that your stay was worth 5-stars and rest assured that we will celebrate your review internally. Thank you again for sharing your feedback and we hope your next visit will be as perfect as the previous one. Sincerely, Martine Vera Strous Guest Experience Manager

AccorHotels certified review
Joe F. Business - 12/05/2018
« Great Hotel in a great location in KL »

Had another great stay at the Pullman, lobby have recently been completed and look amazing. As always it is a fantastic hotel choice when staying in KL, it is walking distance to all the good spots in downtown KL this avoiding traffic snarls. Hotel itself ticks allnthe boxes and staff are exceptionally helpful and friendly. The club lounge is a great place to relax with great wine and every evening the executive chef prepares a hot tasting plate as well as a cold selection. To shelf spirits and cocktails are also available. Great choice in KL

Our hotel has responded to the review
Our hotel has responded to the review

Dear JF, Many thanks for your time taken to share your outstanding review. It is always a pleasure for us to welcome you back to Pullman KLCC and your loyalty to both Accor and our property is much appreciated. We are extremely proud of our new Lobby and Restaurant Sedap and it serves as an encouragement to hear that you appreciate the amazing changes as well. I will personally thank the staff and Chefs at the Club Lounge for ensuring that you are always looked after. The satisfaction of our Platinum members is our priority and I am glad that we succeed. Thank you again and we look forward to your return. Sincerely, Martine Vera Strous Guest Experience Manager

AccorHotels certified review
Benedict L. Y. K. Business - 10/05/2018
« Restaurants under renovation. »

I still have a few vouchers to use but the Coffee House is under renovation. My vouchers will expire at the end of July.

Our hotel has responded to the review
Our hotel has responded to the review

Dear YKBL, Thank you for your loyalty as an AccorPLUS Silver member and for sharing your experience post your recent stay at the Pullman Kuala Lumpur City Centre - Hotel & Residences. We are happy to learn through your ratings that your overall experience was positive. I am sorry that you were unable to use your voucher for our all-day-dining restaurant during your recent stay. However, we are very proud to advise you that we have opened our new restaurant "Sedap" last Monday 7 April. We look forward welcoming you back for you to utilize your voucher and share these exciting changes. Again, thank you for your review and we hope to see you again soon. Sincerely, Martine Vera Strous Guest Experience Manager

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