Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

TripAdvisor rating 4.0/5 3,905 reviews
Pullman Kuala Lumpur City Centre - Hotel & Residences
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Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • KLIA 1Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel

Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450
kuala lumpur
malaysia

Tel: +60321708888

Fax: (+60)3/21708808

Contact email

Check-in from 14h00

Check out up to 12h00

  • GO KL FREE :   GREEN LINE PAVILLION

  • RAPID KL MONORAIL :   MR7 RAJA CHULAN

  • By plane

    KLIA 1 At 56km / 34.8 miles - Shuttle paying

  • By plane

    KLIA 1 AND KLIA 2 At 56km / 34.8 miles

  • By train

    RAJA CHULAN STATION At 0.5km / 0.31 miles

GPS :3.15013, 101.7145

Our accommodations

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • Automatic wake up call
  • Mini Bar

GRAND DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 54
  • Wireless internet in your room
  • Ironing board and flat-iron
  • Automatic wake up call
  • Mini Bar

PREMIUM DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 35

PREMIUM GRAND DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 54
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Automatic wake up call
  • Mini Bar

DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • Automatic wake up call
  • Mini Bar

EXECUTIVE CLUB ROOM, Club Lounge Access, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • Automatic wake up call
  • Mini Bar

PREMIUM DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 35

EXECUTIVE CLUB ROOM, Club Lounge Access, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • Automatic wake up call
  • Mini Bar

EXECUTIVE SUITE, Lounge Access, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 122
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Automatic wake up call
  • Mini Bar

PENTHOUSE, CLUB LOUNGE ACCESS,1 KING SIZE BED

  • Max. number of persons: 2
  • Area: From 113
  • Wireless internet in your room
  • Automatic wake up call
  • Mini Bar

1 BEDROOM APARTMENT, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 59
  • Wireless internet in your room
  • Automatic wake up call
  • Mini Bar

2 BEDROOM APARTMENT, 1 King Size Bed, 2 Single Size Beds

  • Max. number of persons: 4
  • Area: From 104
  • Wireless internet in your room
  • Mini Bar

Our restaurants and bars

SEDAP RESTAURANT

Type of cuisine: International

Drawing inspiration from the Malaysia phrase 'Sedap', which means 'delightful', 'Sedap' offers a sumptuous buffet spread daily, for breakfast, lunch and dinner. The a la carte menu features a selection of Malaysian favourites and International cuisine.

RED CHINESE CUISINE

Type of cuisine: Chinese

A uniquely themed Chinese restaurant that offers a modern Chinese specialties such as dim sum, congee as well as vegetarian and live seafood dishes. There are also 4 exclusive private rooms. Opens for lunch and dinner. Closed on Monday and Public Holiday.

ENJU

Type of cuisine: Japanese

Featuring a sushi counter and 3 private rooms, Enju offers a casual Japanese dining experience. Closed on Sunday and Public Holiday.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LIVING SPACE

Type of cuisine: International

Catering only to Residences guests and occasional events, the Residential Lounge offers a club type ambiance.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BLU BAR & CIGARS

Photo non contractuelle / Strictly non binding

Cosmopolitan lounge and bar overlooking the hotel lobby with an extensive selection of beverages, innovative Asian tapas style menu and a separate cigar, whiskey and sports bar.

TERRACE POOL

Photo non contractuelle / Strictly non binding

A sanctuary by the pool. Have a well-deserved relaxing time with a la carte menu while enjoying cool drinks. The bar serves a wide selection of beverages including Happy Hours for wines, beer, cocktails or juices.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 577

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 480 people

Find out more

Our guest reviews for
Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

11,209 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,905 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Valued for money!

Customer review rating 4.2/5

Lilian Couples - 10/10/2019 AccorHotels review

We stayed in the residence and yes, we didn't have a view but the room was huge! We loved the family feel with an equipped kitchen (although we didn't use it at all). The staff were friendly especially the one serving my floor.

3rd time coming

Customer review rating 4.2/5

S. D. Friends - 10/10/2019 AccorHotels review

1 night stay in the club room. Greeted by the ever bubbly Yana. She even remembered me from my previous visit. Thumbs up! The room was cosy as usual but i was assigned to a room without a bathtub. Quite a bummer but i dont mind too much. The staff during the happy hour in the club lounge were most of them were trainees and it reflects on their services. They were not aware of the guests. Even if your drink is finished, they were not bothered asking you wether you need another one or not. But they will obliged if you call for them. Its annoying to call them multiple times. They need to mingle and have small talks with the guests. Aware of the surroundings. Totally dissapointed. I miss Yana and Kamal services. Too bad they were not on duty.

Fantastic

Customer review rating 4.2/5

Emmanuel K. Families - 09/10/2019 AccorHotels review

It was a great stay for 3 days. Liked the buffet breakfast and was spoiled for choice. Rooms were spacious and the bed comfortable. No regrets at all. I did not have a chance to try dinner at the hotel as I was sampling street food. Booked two rooms as the two bedroomed apartment was not available.

Great location and service

Customer review rating 4.2/5

Norman Couples - 09/10/2019 AccorHotels review

We had a great stay at the Pullman, the position was great and the hotel was very friendly and tidy.

GREAT

Customer review rating 4.2/5

Tong H. Y. Business - 09/10/2019 AccorHotels review

FRIENDLY AND UNDERSTANDING STAFF especially having my dinner at yours lobby restaurant with kindness staff and understanding staff Thankyou for the staffs serving me for that day

Bad service.

Customer review rating 4.2/5

Iskhandhar Z. A. Business - 09/10/2019 AccorHotels review

Local Malaysian always looking at people on how they dress. If you dont dress well, they treat you like a taxi driver. I never had such experience with Pullman Central Park & Thamrin in Jakarta even in Sofitel Singapore. I will never stay at Pullman KLCC anymore!!

It was not as good as i expect it would be

Customer review rating 4.2/5

Merry A. S. Friends - 08/10/2019 AccorHotels review

Well, first of all after emailing the hotel before for the room arranging, the room were not ready for us, took quiet a while to get the keys, and once they did, then the real problem begin. So i booked 2 rooms, 1 smoking and 1 non smoking, the first time i entered of what supposed to be the non smoking room - smell like ashtray. Called downstairs and asked to be move, and they said they will call us back to the room, waited for 40 minutes, no news then we decided to go back down, return our key and tell them that i am going out and i would expect a new room key when i come back. So the non-smoking room got upgraded - then there was no problem at all. Lots of constructions around so you can't really see any view from the room. We didn't get any special treatment as an accor plus member here (silver), no welcome note - welcome fruit - in which i normally get from another accor hotels. If i were ask would i book Pullman KLCC again, i would say No.

Dear Mrs A., Many thanks for sharing your feedback with us. It was with deep concern that I read of your experience at Pullman KLCC. My apology for the service shortfalls that have marred your stay with us. I have shared your comments with the Front Office Manager and the Executive Housekeeper and have been assured that such occurrences shall not happen in future. Pullman KLCC is known for its high standard of service and attention to guest needs and I am truly sorry that you did not experience this fully during your stay with us. It is indeed a rare service inconsistency that your welcome amenities did not reach you when you arrived in your room as our VIP amenities are always placed to welcome the guest. This may have been due to the room change that happened after your arrival. All in all, our genuine apology on your less than perfect stay, Mrs A.. We hope to be given the opportunity to make up for the last one. Kind regards, Morgane Borrel Guest Experience Manager

Fantastic

Customer review rating 4.2/5

Brigid Solo - 08/10/2019 AccorHotels review

Loved my stay here. Beautiful hotel, clean as anything, great drinks and food, staff went above and beyond, pool and facilities beautiful too.

All good and clean room

Customer review rating 4.2/5

Eric T. J. K. Business - 08/10/2019 AccorHotels review

Pullman will never fail me as always but there’s one small things to take note as I’m staying in room 1103 and I found out that the emergency window at the side was not lock up. I did closed it and give front desk a call and informed them about it, as for the rest will as good as always. Thanks

Great service enhanced our stay.

Customer review rating 4.2/5

Ivy S. Families - 08/10/2019 AccorHotels review

We had an enjoyable stay even though its only for one night. The services from the staffs were great. Thank you.

Enjoyable stay again

Customer review rating 4.2/5

Robert M. Business - 08/10/2019 AccorHotels review

As usual, great experience at the hotel with zero issue. Room was clean and tidy. Bed & pillows were so comfortable. Home for home experience.

Good service but the room very smell

Customer review rating 4.2/5

Vasita S. Business - 08/10/2019 AccorHotels review

I have been stayed in Pullman city centre room No.1203 for 3 nights in the room it's has dressing table in front of toilet ,that table very smell, I have complain into the website ,they send one stuff to spray in my room.

Satisfied with the location, friendly staff and good food.

Customer review rating 4.2/5

Ken F. L. Couples - 08/10/2019 AccorHotels review

Strategic location and near to some of shopping mall, friendly staff during check-in and delicious good provided.

Satisfied,but....

Customer review rating 4.2/5

C. Solo - 08/10/2019 AccorHotels review

My room has a connecting door with room next to mine, it was quite noisy at night as I can hear the guest next door on his phone. And I think the sound proofing wasn’t that good as I kept hearing noises of people flushing their toilets/bathing. The room was otherwise comfortable

Excellent service and very clean room

Customer review rating 4.2/5

Ms.riska N. S. Families - 08/10/2019 AccorHotels review

I stayed for 2 days in Pullman for my short trip in KL,very good hotel service,but I think your banquet in breakfast restaurant have a bad attitude, I ordered new sunny side egg and he asked me to take a cold one that has been plated in front of him, i never get experience like this before in 5star hotel. But overall very good hotel service and very clean.Love it

Overnight stay

Customer review rating 4.2/5

Anonymous Business - 07/10/2019 AccorHotels review

Nice hotel well positioned in the city. Staff friendly and efficient. Conveniently located near to Pavillion centre and accessible for food and shopping.

Satsified

Customer review rating 4.2/5

Sharon S. Friends - 07/10/2019 AccorHotels review

Was very good, very large buffet, great service, clean hotel, great premium location just near by big shopping senter pavilion

Good services

Customer review rating 4.2/5

Norlaili K. Business - 07/10/2019 AccorHotels review

All services is goods and will come again..thanks a lot

Very good except the lunch was bad.

Customer review rating 4.2/5

Mr. G. R. 1. Business - 07/10/2019 AccorHotels review

Very good except the lunch on 4th Oct Friday was bad. The Penang fried Kuay Tiao was cold looks like is not well cooked. I showed to the restaurant staff he apologized to me.

Clean & comfortable

Customer review rating 4.2/5

Danny Families - 07/10/2019 AccorHotels review

Clean room.

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