Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

TripAdvisor rating 4.0/5 3,849 reviews
Pullman Kuala Lumpur City Centre - Hotel & Residences
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Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • KLIA 1
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check Out
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel

Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450
kuala lumpur
malaysia

Tel: +60321708888

Fax: (+60)3/21708808

Contact email

Check-in from 14h00

Check out up to 12h00

  • GO KL FREE :   GREEN LINE PAVILLION

  • RAPID KL MONORAIL :   MR7 RAJA CHULAN

  • By plane

    KLIA 1 At 56km / 34.8 miles - Shuttle paying

  • By plane

    KLIA 1 AND KLIA 2 At 56km / 34.8 miles

  • By train

    RAJA CHULAN STATION At 0.5km / 0.31 miles

GPS :3.15013, 101.7145

Our accommodations

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

GRAND DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 54
  • Wireless internet in your room
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities(...)

PREMIUM DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 35

PREMIUM GRAND DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 54
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities(...)

EXECUTIVE CLUB ROOM, Club Lounge Access, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

PREMIUM DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 35

EXECUTIVE CLUB ROOM, Club Lounge Access, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

EXECUTIVE SUITE, Lounge Access, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 122
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

PENTHOUSE, CLUB LOUNGE ACCESS,1 KING SIZE BED

  • Max. number of persons: 2
  • Area: From 113
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

1 BEDROOM APARTMENT, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 59
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

2 BEDROOM APARTMENT, 1 King Size Bed, 2 Single Size Beds

  • Max. number of persons: 4
  • Area: From 104
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

SEDAP RESTAURANT

Type of cuisine: International

Drawing inspiration from the Malaysia phrase 'Sedap', which means 'delightful', 'Sedap' offers a sumptuous buffet spread daily, for breakfast, lunch and dinner. The a la carte menu features a selection of Malaysian favourites and International cuisine.

RED CHINESE CUISINE

Type of cuisine: Chinese

A uniquely themed Chinese restaurant that offers a modern Chinese specialties such as dim sum, congee as well as vegetarian and live seafood dishes. There are also 4 exclusive private rooms. Opens for lunch and dinner. Closed on Monday and Public Holiday.

ENJU

Type of cuisine: Japanese

Featuring a sushi counter and 3 private rooms, Enju offers a casual Japanese dining experience. Closed on Sunday and Public Holiday.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LIVING SPACE

Type of cuisine: International

Catering only to Residences guests and occasional events, the Residential Lounge offers a club type ambiance.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BLU BAR & CIGARS

Photo non contractuelle / Strictly non binding

Cosmopolitan lounge and bar overlooking the hotel lobby with an extensive selection of beverages, innovative Asian tapas style menu and a separate cigar, whiskey and sports bar.

TERRACE POOL

Photo non contractuelle / Strictly non binding

A sanctuary by the pool. Have a well-deserved relaxing time with a la carte menu while enjoying cool drinks. The bar serves a wide selection of beverages including Happy Hours for wines, beer, cocktails or juices.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 577

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 480 people

Find out more

Our guest reviews for
Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

10,750 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,849 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent stay in a great location

Customer review rating 4.2/5

Wai C. Couples - 11/08/2019 AccorHotels review

We had a wonderful stay in Pullman KLCC. Excellent service and comfortable, spacious room.

Cleanliness is very poor

Customer review rating 4.2/5

Nur A. S. Families - 11/08/2019 AccorHotels review

Found lots of hair and sunflower seeds hull on the carpets. Already inform the staff through email to vacum the carpets as we are travelling with 9 months old baby that actively crawling and she nearly ate that. Please please take this matter seriously

Dear Ms. Nur 'Atikah S., Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karen Sophia Guest Experience Assistant Manager

Wifi is weak at Study Table area. no power points for laptop at Study Table

Customer review rating 4.2/5

Amit P. Business - 10/08/2019 AccorHotels review

Good rooms. However Wifi is weak at Study Table area and no power points provided for laptop at study table. need to unplug the lamp to put power plug in.

okay

Customer review rating 4.2/5

Charlene Business - 10/08/2019 AccorHotels review

so far so good

Luv

Customer review rating 4.2/5

Alicia Business - 10/08/2019 AccorHotels review

My all round experience was fantastic. The staff was extremely hospitable. From the doorman, to the front desk clerks, to the dinning staff. All were welcoming.

Overall satisfactory

Customer review rating 4.2/5

Rusdy N. Business - 10/08/2019 AccorHotels review

Overall satisfactory

Excellent

Customer review rating 4.2/5

Sarveen M. Business - 09/08/2019 AccorHotels review

Excellent service. Magnificent room and facilities. Helpful and warm staff.

Wonderful!

Customer review rating 4.2/5

Anonymous Business - 09/08/2019 AccorHotels review

The staff made my visit absolutely amazing!

a gorgeous place that need something more to be a 5-star hotel

Customer review rating 4.2/5

Huong N. Families - 09/08/2019 AccorHotels review

It was a great experience for my whole family staying here at the Center of Kuala Lumpur, wish it was a bit longer. The hotel is brand new, favorite colors white and blue, modern and smart decoration, the staffs are very nice, especially ones in bellboy team and at the lounge on 2nd Floor. The morning buffet was good but hopefully there will be more options for vegetarians. Drawbacks: - The Pool is so small compared to the big area the hotel has in 10th floor. - The sink in our room toilet is blocked - The room service hadn't checked thoroughly the bed sheet and the tissues in the toilet. Our box of tissue run out and there is a stain right on our bed sheet, room 2415. - The welcome: we arrived at 5.00 pm but our room: 2-single beds is not ready and we were so tired after a long journey from Singapore to Malaysia to wait for 15 minutes more. We accepted the Kingsize doubled bed instead and was informed there were something as a welcome gift in the 2-single bed room that they cannot right away be ready for the chosen room. We were promised that they would transfer it within that day but was received an apology after being asked whether there is any and will give it to us in our next stay.

So-so

Customer review rating 4.2/5

Alice Business - 09/08/2019 AccorHotels review

Internet connection was horrendous; I had to use my own mobile data for work. Match sticks weren't given during room cleaning.

Dear Mrs. P., Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Morgane Borrel

10th USLS

Customer review rating 4.2/5

Jackson S. Friends - 09/08/2019 AccorHotels review

I was among the delegates attending the 10th USLS this year. I really enjoyed my time over there and I appreciate the efforts and how the staff has been so welcoming and punctual.

Pullman Kuala Lumpur City Centre - Hotel & Residences, My Favourite KL Hotel

Customer review rating 4.2/5

Jayeshkumar P. Business - 09/08/2019 AccorHotels review

Stay at Pullman KLCC has always been comfortable except the points that we discuss. During my previous trip in June end I had mentioned about the Sedap restaurant breakfast experience, during my July trip I could see that the Hotel added the additional Egg counter that was a big relief. The Fruit and Juice Counters needs more elaborate arrangements, Juice quality is poor as well (More of a water than a Juice). I was shocked to hear the response when I requested a fresh Carrot juice, "It is available but you need to pay extra" I am sure this response was from the local hotel and not from the Accor Hotels as Pullman Jakarta Central Park and other Accor Hotels have always been very generous in serving fresh juice for that matter any Five Star hotel. Wong at the Check-Out counter was very efficient, my compliments. Please also make sure the Le Club Accor Hotel members holding a Loyalty Card are always greeted and taken care of while check-in and checking out. I see the hotel hardly notice it and on most occasions they queue up as any other guest as the one Chair for the Premier Guest is busy.

Weekend getaway

Customer review rating 4.2/5

Sharif Couples - 08/08/2019 AccorHotels review

Excellent hotel with great location to spend your weekend in the KL city center.

Madam

Customer review rating 4.2/5

Nurul Families - 08/08/2019 AccorHotels review

It was a very comfortable, smooth sailing, pleasent and peaceful stay with friendly & helpful staffs. However i would like to suggest for more seatings at the lobby. But overall, it was a great stay.

Good hospitality from nice staff

Customer review rating 4.2/5

Simon C. Business - 08/08/2019 AccorHotels review

During my recent stay in Pullman KL for one night, I received a very good hospitality from nice staff. When arrived hotel front door, the bell boy helped to take out my luggage form taxi and show me the way to lounge for checking in. I was upgrade to the suite. The staff of executive lounge is very professional and provided me and my guests an impressive service, especially Ms Yinny Teoh, she is so nice and helpful. I have to rush to airport early morning and just took a quick breakfast in the lounge, and no time to try every dishes. One minus issue - There are no lugguage stand and slipper in the Suite though housekeeper took them in within a minute after I rang to concierge. Overall, a nice stay. I will surely choose this hotel when coming back KL next time.

Luxory staying

Customer review rating 4.2/5

Gabriele Couples - 07/08/2019 AccorHotels review

Great comfort, Careful Assistance, Excellent Service

Nice Business Trip

Customer review rating 4.2/5

Ardinal Business - 07/08/2019 AccorHotels review

Comfort and nice

Old Hotel renovated looks very futuristic!

Customer review rating 4.2/5

Nurhazwani Business - 07/08/2019 AccorHotels review

I went to Pullman KLCC for business trip. It was nice stay during my 3 night over there. The front desk was very friendly and helpful. The room was very comfortable and neat.

Perfect hotel at Center of KL

Customer review rating 4.2/5

Wm Families - 07/08/2019 AccorHotels review

No taxi or car needed to get to Pavillion :)

It Was Ok

Customer review rating 4.2/5

Shahab Families - 07/08/2019 AccorHotels review

It was Alright

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Morgane Borrel
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