Novotel Melbourne Central 4.5 stars

Customer review rating (ALL Rating) 4.3/5 2,125 reviews

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399 Little Lonsdale Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Meeting rooms & events facilities.

  • Pretty Boy Italian Steakhouse Restaurant.

  • 24-hour reception and free Wi-Fi for your convenience.

  • Chromecast in every room.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

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Hotel location

Novotel Melbourne Central

399 Little Lonsdale Street
3000 MELBOURNE
Australia

GPS:-37.81192, 144.96009

Telephone
Fax +61 3 9929 8858

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PRETTY BOY ITALIAN STEAKHOUSE

Serving refined Italian classics in an elegant setting; steaks are grilled to perfection before your eyes, while pasta and a selection of antipasti will evoke images of Italy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,125 reviews

TripAdvisor Rating  4.0/5  301 reviews

Location was close to everything from stores to attractions.

Customer review rating 5.0/5

S. J. Solo - Confirmed reviews ALL

Staff were kind & helpful. Accomodation was clean & smelt amazing. Building & floors were clearly labelled.

Dear Shontaya J., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Lot Front Office Manager Novotel Melbourne Central

Good stay

Customer review rating 4.0/5

Andy Business - Confirmed reviews ALL

Friendly and helpful staff , clean rooms

Dear Andrew L., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Lot Front Office Manager Novotel Melbourne Central

Great hotel and staff

Customer review rating 5.0/5

Russ K. Business - Confirmed reviews ALL

Great rooms, great service and great people

Dear Russell K., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Lot Front Office Manager Novotel Melbourne Central

Was an ok experience, but not the best, spoiled by a double charge error

Customer review rating 2.5/5

Anonymous Solo - Confirmed reviews ALL

My stay at the hotel was going well, until I discovered on the 2nd last day of my stay that I was charged twice by mistake ($508.20 both times) for my accommodation making my bank account go into negative, and therefore preventing me from accessing spending money for the rest of my trip including funds I would have needed to spend to get from the CBD to the airport for my returning flight home. It seems I went through so many hoops to get this resolved (and was only resolved when I was checking out the next day). I'm unsure if this was a computer glitch or human error, regardless, this caused me a significant amount of stress and inconvenienced me greatly at the time. I do appreciate the manager onsite (Martini) being of assistance to resolve this, but this error needs to be reviewed so it doesn't happen to anyone else.

Dear Christine S., Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Melbourne Central, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on (0…if you wish to discuss this matter in further details. Sincerely, David Lot Front Office Manager Novotel Melbourne Central

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

We were very disappointed with the breakfast given the price. I had booked the hotel stay with the breakfast included for three nights. It was an unfortunate choice as we could have had a better breakfast elsewhere. The hotel itself is well located and clean.

Dear Bruce T., Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Melbourne Central, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Lot Front Office Manager Novotel Melbourne Central

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Other web-users rate our hotel

  • 928 reviews 9.6/10 Location
  • 1,388 reviews 7.5/10 Room
  • 1,196 reviews 7.5/10 Service
  • 19 reviews 8.5/10 WiFi
  • 491 reviews 8.3/10 Cleanliness
  • 302 reviews 7.8/10 Breakfast
  • 224 reviews 8.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.