Novotel Melbourne Central 4.5 stars

Customer review rating (ALL Rating) 4.3/5 2,128 reviews

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399 Little Lonsdale Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Meeting rooms & events facilities.

  • Pretty Boy Bar & Restaurant.

  • 24-hour reception and free Wi-Fi for your convenience.

  • Chromecast in every room.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

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Hotel location

Novotel Melbourne Central

399 Little Lonsdale Street
3000 MELBOURNE
Australia

GPS:-37.81192, 144.96009

Telephone
Fax +61 3 9929 8858

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PRETTY BOY BAR & RESTAURANT

Serving refined Italian classics in an elegant setting; steaks are grilled to perfection before your eyes, while pasta and a selection of antipasti will evoke images of Italy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,128 reviews

TripAdvisor Rating  4.0/5  301 reviews

Well located and nice room

Customer review rating 5.0/5

Shehan D. Families - Confirmed reviews ALL

Thanks for the GM of the hotel for looking after us and making us guest of the day. The room was immaculate and location was good. Breakfast was delicious and the restaurant and facilities were top class.

Dear Shehan D., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Lot Front Office Manager Novotel Melbourne Central

In-house systems poor and don’t recognise loyalty

Customer review rating 1.0/5

Gaeton H. Friends - Confirmed reviews ALL

As a gold ALL member, I booked 3 rooms for friends and listed myself as guest room 1. Two days out I received a text message from the hotel in the name of one of the other room holders mentioning her gold status and asking what welcome amenity she would like. I thought nothing of it. On arrival to the hotel late evening, they told me that all bookings with under traveller 3s name and not mine. Despite me being traveller one, and my credit card paying for all 3 rooms! I called front desk the following morning after arriving in my room and the TV showing traveller 3s name on it, and traveller 2 reporting a welcome amenity of chocolates and bottled water in their room. A total mess up by this hotel. Front desk unable to resolve so we checked out after a mess of a stay. This hotel does not know how to accurately account for loyalty nor do they know how to rectify their errors prior to check out.

Dear Paige M., Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, NIMC Team

Great location and good size rooms

Customer review rating 4.5/5

Kitty Business - Confirmed reviews ALL

Very handy for work and loads of great eateries on your doorstep

Dear Kay S., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, NIMC Team

Overall very nice but, Oh, the room layout!

Customer review rating 3.5/5

Derek T. Couples - Confirmed reviews ALL

The room had a large wooden structure suitable for use as a wardrobe, but it was mainly all blocked off, meaning no drawers and limited hanging space. OK for a short stay perhaps if you don't unpack. But the toilet door does not reach the ceiling so you'll hear your companion's every move - most unsettling.

Dear Derek T., Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, NIMC Team

Clunky

Customer review rating 1.5/5

Tristan Business - Confirmed reviews ALL

The property is pleasant, however the experience was clunky. I asked for a double bed at check in, and received twin singles. Needed to go back and wait 15 minutes to rectify. Breakfast was included on my booking, however the restaurant was not aware and made me sign a docket. Had dinner in the restaurant, choice of tables was poor and areas of the restaurant were closed. Overall it was fine, however its not a smooth experience.

Dear F., Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Melbourne Central, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Lot Front Office Manager Novotel Melbourne Central

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Other web-users rate our hotel

  • 941 reviews 9.6/10 Location
  • 1,403 reviews 7.5/10 Room
  • 1,209 reviews 7.6/10 Service
  • 19 reviews 8.5/10 WiFi
  • 502 reviews 8.3/10 Cleanliness
  • 305 reviews 7.8/10 Breakfast
  • 228 reviews 8.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.