Mercure Shanghai Royalton 4 stars

TripAdvisor rating 3.5/5 313 reviews
Mercure Shanghai Royalton
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Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Massage
  • Boat excursions
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Shanghai Royalton

789 Wuyi Rd
Chang Ning District
200051
200051
shanghai
china

Tel: +862152068000

Fax: (+86)21/52060900

Contact email

Check-in from 12h00

Check out up to 12h00

  • ZHONGSHAN PARK STATION :   NO 2 NO 3 NO 4 NO 2 EXIT OF L2

  • By plane

    HONGQIAO AIRPORT At 6km / 3.73 miles

  • By plane

    PUDONG AIRPORT At 53km / 32.93 miles

  • By train

    HONGQIAO STATION At 13.5km / 8.39 miles

GPS :31.213022, 121.41283

Our accommodations

Standard Room with 1 King Bed

  • Max. number of persons: ‌2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Bathrobe(...)

Superior Room with 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Bathrobe(...)

Superior Room with 2 Single Beds

  • Max. number of persons: ‌2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Bathrobe(...)

Deluxe Room with 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Bathrobe(...)

Privilege Room with King Bed

  • Max. number of persons: ‌3
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Bathrobe(...)

Deluxe Room with 2 single beds

  • Max. number of persons: ‌3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Bathrobe(...)

Family Suite Room

  • Max. number of persons: ‌3
  • Area: From 45
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Bathrobe(...)

Superior Suite with 1 King bed

  • Max. number of persons: ‌3
  • Area: From 45
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Bathrobe(...)

Executive Suite with King Bed

  • Max. number of persons: ‌3
  • Area: From 65
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Bathrobe(...)

Our restaurants and bars

Yi Tao Restaurant

Type of cuisine: null

Featuring some of the best local chefs, Yi Tao Restauant offers authentic Cantonese and Shanghainese cuisines. The restaurant is decorated in a unique style that seamlessly incorporates modernity and traditional.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR AND LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Located on level 1 of the hotel, our contemporary Lobby Lounge has live band performances every evening.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 150 m²

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
Mercure Shanghai Royalton

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

1,060 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

313 reviews

mr

Customer review rating 4.1/5

Y. Couples - 03/06/2019 AccorHotels certified review

very good, good location and friendly staffs.

Dear jiunhoe y., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Reception was helpful but superior room need some improvement

Customer review rating 4.1/5

Anonymous Business - 22/05/2019 AccorHotels certified review

Room is dusty and heavy wood smell, get bite by some bugs as well.

Dear SOH LEE WEI A., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very small gym. Location is quite far from metro.

Customer review rating 4.1/5

W. L. Business - 15/05/2019 AccorHotels certified review

Very small gym. Location is quite far from metro. Staff was quite nice, i was upgraded

Dear L. W., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

West Shanghai

TripAdvisor rating 3.5/5

Guide56637359851 Business - 21/04/2019 TripAdvisor review

Simple Hotel, which reached a certain age and. You can clearly feel and see it. Quite far from the closest subway station in an area which is not meant for tourists. The rooms/bath rooms definitely need a renovation and the service (room and reception) a training.

Neglected

TripAdvisor rating 3.5/5

Passenger55899474370 Business - 16/04/2019 TripAdvisor review

Neglected, decrepiteda bit shabby hotel. Not worth its price. Currently in the area of construction, hard to find the entrance. Part of the equipment works badly, untuned TV chnnels. Not bad location, 15 minuts walk to the subway.

pleasant stay

Customer review rating 4.1/5

Lloyd Business - 18/12/2018 AccorHotels certified review

Good location and nice room, but outside environment is not very good..

Dear yuanhui Z., Thank you very much for taking the time sharing your experiences regarding your most recent stay at Mercure Shanghai Royalton. We are extremely grateful for your time and efforts submitting your review, which helps us to improve our product and services. Please be advised that there are current renovations underway at the next door Gymnasium, carried out by the municipal department in Shanghai. As soon as these renovations are finished, we are certain that all guests are able to enjoy the beauty of our local area and do not face any difficulties entering our hotel area. In construction period produced noise and dust affect your rest, please allow me to express my sincerest apologies. Once again, we thank you for bringing your experiences to our attention and we sincerely hope to have the pleasure welcoming you here again another time. Sincerely,

Hotel okay breakfast poor

Customer review rating 4.1/5

Gan P. N. Families - 16/12/2018 AccorHotels certified review

Breakfast very very poor. Every day still the same food. Chefs not smiling

Dear GAN POH N. GAN POH N., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Bad rooms, bad food, helpful staff

Customer review rating 4.1/5

Anonymous Business - 16/11/2018 AccorHotels certified review

My room was smelly, so was my colleague’s, then moved to the new rooms, they were ok. Breakfast choice was very limited. Bar downstairs was disappointing. Staff were polite and willing to help.

Dear XUE G., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.1/5

Anonymous Business - 14/11/2018 AccorHotels certified review

I booked non smoking floor, but the first room smelt, the second one was worse, the third one was okay. According to the staff, the floor was non smoking, but still some clients smoked in the room. The room is quite old, staff is nice anyway.

Dear AnMei x., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent but not for Muslims, without Praying room

Customer review rating 4.1/5

Soleimani A. G. Business - 11/11/2018 AccorHotels certified review

We stayed there for two night. It was a business trip to china. The atmosphere was excellent as same as rooms, but I preferred to have a gift from Mercure hotel to show it to my friends and family as my best memorials. Best Regards, Soleimani Astiar, Gasem No. 9, 3rd floor, Shahriar building, Golpark, Tabriz, Iran. Phone: (+98…11

Dear ASTIAR G., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice and quiet

Customer review rating 4.1/5

Alex Solo - 23/10/2018 AccorHotels certified review

It was very good.

Dear ALEXANDER MAR I., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good, but.....

Customer review rating 4.1/5

Hong M. G. Business - 22/10/2018 AccorHotels certified review

It is a nice hotel, but getting to the hotel is a hassle, not your hotel fault. It is the construction and road being block off from Wuyi road.

Dear HONG MENG G., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be advised that there are current renovations underway at the next door Gymnasium, carried out by the municipal department in Shanghai. As soon as these renovations are finished, we are certain that all guests are able to enjoy the beauty of our local area and do not face any difficulties entering our hotel area. In construction period produced noise and dust affect your rest, please allow me to express my sincerest apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

In the future, I would only stay at this hotel if I had no other choices m.

Customer review rating 4.1/5

Paul Solo - 22/10/2018 AccorHotels certified review

Area around hotel is under construction. Hard to get a cab to drive in or drop me off. Hotel staff seems very under trained and is unable to provide prompt service. So many customers waiting to get a hold of service staff. Hotel room is just bad. My room was “upgraded” but even then the room was missing a curtain and didn’t even have basic things like a nail clipper.

Dear QI J., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please be advised that there are current renovations underway at the next door Gymnasium, carried out by the municipal department in Shanghai. As soon as these renovations are finished, we are certain that all guests are able to enjoy the beauty of our local area and do not face any difficulties entering our hotel area. In construction period produced noise and dust affect your rest, please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Elegant clean hotel in great location

Customer review rating 4.1/5

Wendy M. Families - 14/10/2018 AccorHotels certified review

My daughter and I had a lovely, clean spacious room in this hotel - about a 10 minute walk from the Zhongshan Park subway station on Line 2. Easy to get everywhere on the subway and safe walking around. Very nice place with helpful staff. Would definitely stay here again.

Dear WENDY M., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.1/5

Michelle W. Families - 11/10/2018 AccorHotels certified review

The building next door was being demolished throughout our stay so from early in the morning it was VERY noisy. There was no communication provided to us about this either.We found the room had all the facilities we required. The bath and shower water was luke warm. I'm not sure why. Non smoking floors still smelled of cigarette smoke. The biggest plus was the comfy beds which helped us sleep well each night.

Dear MICHELLE w., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Recently, the Gymnastic Center of Changning district in Shanghai are carrying out municipal renovation. The hotel's special geographical location and in front of the Gymnastic Center. Hotel strictly control the construction time, make sure to reduce the influence to the lowest. In construction period produced noise affect your rest, please allow me to express my sincerest apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not too bad

Customer review rating 4.1/5

Anonymous Solo - 10/10/2018 AccorHotels certified review

It was not too bad, the location was perfect but the demotion was not satisfying especially the early morning noise. I was in a non-smoking on the top floor however smell of smoke was so strong. I was woken up by the noise and the smell of smoke and when I opened my door there were a group of people smoking right outside my door. The guy at reception spoke very good English and he was very helpful.

Dear TEREMOANA p., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Terrible rooms

Customer review rating 4.1/5

David Couples - 23/09/2018 AccorHotels certified review

Terrible rooms, it’s not what I booked

Dear VIOLANTE GONZALEZ D., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good

Customer review rating 4.1/5

W. Business - 20/09/2018 AccorHotels certified review

Good

Dear TienSoong W., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr Robert Jaffe-Pearce

Customer review rating 4.1/5

Anonymous Business - 14/09/2018 AccorHotels certified review

I've stayed with you more than 150 times. Your staff are friendly and helpful, the rooms are pleasant and the location is great. I especially like the concierges. My only complaint is that the very convenient Starbucks and supermarket have closed, and now that horrible building site will spoil the place for three years. But I will still stay with you at least 14 nights every year! One other comment: the breakfast is poor. But thanks for all the good experiences I have had over the last twelve years.

Dear R., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Isken

Customer review rating 4.1/5

Too M. Q. Couples - 28/08/2018 AccorHotels certified review

Anything are fine except checkin flow

Dear Tai Cheng H., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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