Hotel - Mercure Shanghai Royalton
Mercure Hotel Mercure Hotel

Mercure Shanghai Royalton

3.5/5 293 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 272 rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 951 reviews

Our guest reviews for Mercure Shanghai Royalton

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 293 reviews
Anonymous Business - 14/09/2018 AccorHotels certified review
« Mr Robert Jaffe-Pearce »

I've stayed with you more than 150 times. Your staff are friendly and helpful, the rooms are pleasant and the location is great. I especially like the concierges. My only complaint is that the very convenient Starbucks and supermarket have closed, and now that horrible building site will spoil the place for three years. But I will still stay with you at least 14 nights every year! One other comment: the breakfast is poor. But thanks for all the good experiences I have had over the last twelve years.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Too M. Q. Couples - 28/08/2018 AccorHotels certified review
« Isken »

Anything are fine except checkin flow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tai Cheng H., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mahmoud M. Families - 27/08/2018 AccorHotels certified review
« Good Hotel , cooperative staffs . Our cloor (14th) floor needed to be more clean »

overall good. Though the Breakfast is more Chinese than western. Normally for western breakfast give you more choice for kind of eggs ( fried , boiled , scrambled) and also more bread variety ( Chinese like rice but western people like bread more for breakfast ) . The otherthings ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAHMOUD M., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Teo L. Business - 25/08/2018 AccorHotels certified review
« So so.. »

Staff was friendly but not a good room (906) I got, stinky inside the room, could be vacant for too long Not flexible on payment arrangement, I have to pay separate for room bill and breakfast bill at different counters

Our hotel has responded to the review
Our hotel has responded to the review

Dear TEO L., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Solo - 09/08/2018 AccorHotels certified review
« Disappointing »

Mercure name but not the quality

Our hotel has responded to the review
Our hotel has responded to the review

Dear TCHOUDJINOFF D., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Business - 24/06/2018 TripAdvisor review
« Spacious room and modern decor room »

As a business traveler, I booked this room according to price and location convenience. Mercure Shanghai Royalton located near Zhongshan Park station. But actually its not easy to reach even you go out from metro station. If you can find the right way in the morning....probably ok in 10min walk...If not, especially at night...can be an hour. The room itself is spacious and modern decor for what I've paid especially in Shanghai. But as if you go into more in details, it's not perfect... I'm a football fans especially during World Cup time, but the TV in room is below 30inches for such a big room...this is not the key...The key point is that its still using the antennae or analogue system in the generation that we are talking about the HD or 4K...It's really not acceptable. The Breakfast is expected low level for what we've paid (around 12USD). The gym is also small for only 2 treadmill, 1 skywalk and 1 cycling machine together with the dumbbell...that's all I would say the only good thing is the room size and decor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KelvinSo, In name of the entire team here at Mercure Shanghai Royalton, I would like to thank you for staying with us recently. We always strive to ensure both business and leisure travelers enjoy our hotel and its facilities. While we are glad to read you enjoyed the size and decor of the room, we are saddened to understand were not fully satisfied during your stay. Please be certain that we use your feedback in order to improve our product and services and we thank you for sharing these with us. During the World Cup, all guests can watch all games in our hotel restaurant on a large projecter. We are sorry if you have not been aware of this but we sincerely hope you still enjoyed watching the games in your room. Your feedback regarding our breakfast spread will be discussed during our upcoming management meeting as it is our goal to show you improvements during your hopefully next stay with us. Once again, thank you for taking your time reviewing your recent stay at Mercure Shanghai Royalton and we wish you pleasant upcoming travels. Best regards.

Dominic Y. Business - 18/06/2018 AccorHotels certified review
« Upgrade the room for me since I am of Accor Plantinum Membership »

I am very grateful to have the room upgraded plus a breakfast. Appreciate very much. The hotel is also very quiet. The hotel is very clean by and large and of a good location to the Hongqiao Airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear lijiong y., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

L. S. Business - 13/06/2018 AccorHotels certified review
« Disappointing »

Paid for room with view but no view from room. Reception staff extremely slow and inexperienced. Room was smelly, no one ever picked up service calls. Breakfast so so. No refreshments in room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. L., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Eve Business - 29/05/2018 AccorHotels certified review
« Decent, acceptable standard. »

Nothing impressive, hotel is old, room has a bit of cigarette smell, ceiling light is not working, room is still consider comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hooi Yuin K., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

H. Business - 21/05/2018 AccorHotels certified review
« The service is amazing »

There is 4 of us who travel together this time. Room is spacious and comfortable. Location is good, only 01 min from nearest Metro station. We experienced that all staff are friendly and helpful especially the concierge man. We met 2 concierge man who helped us alot during our stay like showed us way to go and recommended restaurants. One of them is Mr. Gary Li and the other one I forgot the name. I will definetely back to this hotel when I am back to Shanghai. Thank you for your hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GUNAWAN H., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Derrick C. Solo - 17/05/2018 AccorHotels certified review
« Excellent Service and Value of Money!! »

I would like to give a special thanks to Receptionist - Anne Zhang 张萌萌,during my first stay in this hotel I lost my phone somewhere and when I arrived hotel she provide full assist to me and at the end I found back my phone! I tried to tips her but she resist to accept as she said this is part of her duty! On my some others stay and recent stay the service and professionalism from her was the best I experiences among all hotels I stayed before. Well Done Mercure Hotel has this excellent staff!! My room was upgraded and everything was perfect and value for money!! Cheers...!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear YOW FONG C., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. Especially the front desk staff impress you Ms. Annie Zhang. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Veery S. Business - 08/05/2018 AccorHotels certified review
« Conviniences »

Enjoy new renovated room..

Our hotel has responded to the review
Our hotel has responded to the review

Dear VEERY s., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tann K. Solo - 05/05/2018 AccorHotels certified review
« Location is good »

Location is convenient. Room is abit old but overall is still clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHYE HENG K., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Micahel Business - 04/05/2018 AccorHotels certified review
« Overall I was satisfied but some aspects could have been better »

Overall experience good however: My room had a musky odour to it (like water damage in the bathroom perhaps) and was much inferior in terms of level of fit compared to my colleague who stayed in the same class of room on a different floor. The breads at breakfast were hard and crusty implying they had stood uncovered for a long time. Normally breads would be stored in air tight containers (at least when not on display in the breakfast bar. The hotel bar closed a little too early for our taste / preference.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael Ian W., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 02/05/2018 AccorHotels certified review
« Good & Satifactory feeling »

Clean & Tidy, comfort & convenience for business traveler.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wai Kit Patrick C., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 27/04/2018 AccorHotels certified review
« Great experience at Mercure Shanghai »

Always have a sweet and smiling "welcome" from reception desk! Clean and comfortable room with quite environment and very reasonable price in shanghai downtown. The location is great--5 min walking distance to a big subway station and big shopping mall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GUANGTAO Z., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Kunjaya W. Business - 25/04/2018 AccorHotels certified review
« Mercure Shanghai Royalton Apr 2018 »

The lobby was a little bit small but the lounge was quite big. The room was clean and bathroom amenities were adequate. Breakfast variety was sufficient but more variation of fruit juices and western food would have been a plus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KUNJAYA PUTERA W., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Y. K. C. Couples - 23/04/2018 AccorHotels certified review
« Comfortable Stay and Convenient »

We enjoy the room. The design is more modern and cool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KWONG C. Y., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fakhreldin E. Business - 18/04/2018 AccorHotels certified review
« Mr. »

You have chosen very good and professional deputy managers. They know how to serve guests very well. Kimi, Cindy, Carry and Jay. Many thanks you guys for all efforts. For the sales, Gary is the best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FAKHRELDIN ATTIA MOSTAFA ATTIA E., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 14/04/2018 AccorHotels certified review

The only consolation is an upgrade of room due to membership.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JENNI L., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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