Hotel - Mercure Shanghai Royalton
Mercure Hotel Mercure Hotel

Mercure Shanghai Royalton

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3.5/5 258 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Wheelchair access
  • Breakfast
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 272 rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 554 reviews

Our guest reviews for Mercure Shanghai Royalton

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 258 reviews
AccorHotels certified review
Daria Business - 01/12/2017
« Exceptional service. Very helpful staff. »

Very welcome and helpful staff, very good cleaning, everything was tidy and shiny after cleaning. I would recommend to have wet dip cleaning for the carpet in the room as it’s smely ( dust + previous guest smel + stains). I also noticed that fridge is getting off when I take out card and leave the room however I left yoghurt inside.

TripAdvisor review
André L Business - 01/12/2017
« THE WORST ACCOR HOTEL THAT I HAVE VISITED INTHE WORLD !!!!! »

I have spent about 100 nights this year in an Accor Hotel ! This one is from far the worst one : - Nobody speaks English - Just at the door of the hotel in the private parking a guy propose ladies for special massage !!!! - Breakfast is of a very poor quality : eggs are cooked hours before ... - Impossible to have a meal in the hotel. There is only one Japanese restaurant which is not managed by the Mercure. I had one dinner there and the food is very bad, I have been sick. - Impossible to order a taxi ... The 3 nights spent in this hotel were a nightmare. NEVER AGAIN - IT IS A SHAME !!!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, At the outset I would like to thank you for your feedback on your stay our hotel. Customer feedback has always been an integral part of our learning curve, understanding and catering to the needs of the esteemed guests. On this occasion an acceptable standard has clearly not been met, and we have not succeeded in meeting your expectations. On behalf of the whole team, I am sincerely sorry for the confusion within your experience. I would like to reassure you that we take your comments seriously as it reminds us of how important it is to get the basics right. In this highly competitive market situation, we cannot afford any guest to have a negative impression. Our goal is to provide our guests with warm, efficient and personalized service. We have embarked on intense staff training on English and breakfast standards which have been overlooked during your stay with us. Although it is extremely important for us that you give us another chance to demonstrate the true level of services which we pride ourselves and in an effort to restore your faith in our hotel Mercure Shanghai Royalton. I sincerely hope that this experience will not impair your confidence in the Mercure network. We hope you will give us the opportunity of welcoming you again. Sincerely,

AccorHotels certified review
L. Business - 22/11/2017
« Mr »

Very good experience and good services. Staffs are friendly.

AccorHotels certified review
Guillaume Business - 19/11/2017
« Not particularly memorable »

I have been to many hotels in Shanghai and this stay wasn't the most memorable. The room I stayed in, although quite large had many stains as did the bathroom. The breakfast is FAR from the quality i have observed in other Accor hotels in China. The bar does not have any food option and looks pretty much dead in the evening. Unfortunately, there is also no business around to go to to look for other options.

TripAdvisor review
vince931 Business - 19/11/2017
« An unexpected night stay. »

I did not expect and was very disappointing with the room condition for the price paid. Thought I have booked a Budget hotel with very basic setup. Would not consider returning to stay for the price paid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Edwin N. Business - 16/11/2017
« Could be better »

Although the hotel is a smoke free hotel, there is cigarette small from the air con duct emitting from next room. Shows lack of enforcement of no smoking by hotel guest.

AccorHotels certified review
Chris Business - 13/11/2017
« Some issues to make sure guests are not smoking in the corridor »

Overall is OK, but experienced again some guests smoking at their doorstep creating a smelling corridor. Very unfortunate to see this happening in a Mercure Hotel.

AccorHotels certified review
L. M. K. Business - 13/11/2017
« Staff not helpful »

The hotel room was clean but slightly aged. The air conditioning was not working and when i tried to make a complain to the front desk they just said it's what it is since it was central air. The following day I made the complain again coz the room air was hot and still. They finally sent a maintenance over at my insistence and when the maintenance came he checked the temperature and informed us while walking away that he will open the ventilation bigger and left without saying anything else. The room was cooler after he left but no one called to check that the problem was resolved. Staff was not helpful when i tried to store my bags after checking out and was told to leave the bags at the concierge. When i asked about a ticket for the storage the reception staff rolled her eyes at me and proceeded to ignore me and talked in to the walkie. When i return to collect the luggage again there was no one at the concierge and when i approach the reception I was ignored once again. Fed up with the attitude I just took the luggage and left. They never asked for my ticket to retrieve the luggage. I wondered what would have happened if someone just took my luggage. Overall bad service was the highlight of my trip. Expected more friendly service at accor. Will never stay at the hotel again.

AccorHotels certified review
Tom L. Friends - 09/11/2017
« cost effective, and conveneint »

internal telephone system is too old newly renovated good clean

AccorHotels certified review
T. Couples - 07/11/2017
« Good »

except that your rpovision for drinking water is far too less for us couple

AccorHotels certified review
Sam Solo - 06/11/2017
« satisfied stay »

All okay, except the fact you need a local mobile number or passport number to access wifi. There should be less intrusive ways to get access to wifi.

AccorHotels certified review
Ted H. Couples - 06/11/2017
« No English spoken in the hotel »

The room was OK, the reception and restaurant staff had no idea, they charged me for breakfast when it was already paid for and it was the worst breakfast ever any how.

AccorHotels certified review
Anonymous Business - 06/11/2017
« Mr Albert H. »

Only complaint - room smells of cigarette smoke, otherwise happy with my stay

AccorHotels certified review
Naphtali C. Couples - 24/10/2017
« Excellent »

Was absolutist fantastic

AccorHotels certified review
L. K. H. Business - 21/10/2017
« Good »

Good

AccorHotels certified review
John C. Business - 20/10/2017
« Another Satisfactory Stay »

The hotel is in good location near Zhongshan Park subway station, easy for me to get around for business meetings. There are 2 large shopping malls nearby with plenty of restaurants, including various Chinese and western cuisines to choose. My only complaint is the restaurants in the hotel are subcontracted while I cannot enjoy discount from my Le Club Accor card. Hopefully the hotel can resolve this minor issue.

AccorHotels certified review
Vinayaka_asakusa Solo - 16/10/2017
« Comfortable Stay to watch Shanghai Rolex Masters »

I stayed to watch Shanghai Rolex Masters. Thanks to the hotel manager who speaks English well, I really enJOYed the stay. Thanks!

AccorHotels certified review
Brian W. Families - 26/09/2017
« Comfortable »

Decent location and nice arrangement about the upgrade of room for me. That is particular important to family with infant like me,thus the heart warming upgrade service makes me choose your hotel every time I travel.

AccorHotels certified review
Rosa Business - 24/09/2017
« Good »

It's a nice experience for me.

AccorHotels certified review
Chris C. Business - 17/09/2017
« Homely and Quiet neighbourhood but easily accessible to transport, shopping & food. »

The hotel is old but well kept. Given a room on 13th floor, request for single bed but given a twin. They mentioned that the hotel is full, so what can I say, as they always fall back to this reason time and time again. Spoken english is an issue even though this is an international branded property. But the staff managed to even upsell their loyalty programme to me. Thats great effort! Wanted to use the gym, but its a bit too small to be called one. The surroundings had a lot of exercise facilities. Wish the hotel can provide more information on whether we can use them. But I witness the closure of the food outlets nearby, mentioned that it was due demolishing.

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