Hotel - Mercure Shanghai Royalton
Mercure Hotel Mercure Hotel

Mercure Shanghai Royalton

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4.0/5 241 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Wheelchair access
  • Breakfast
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Wheelchair access
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 272 rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 452 reviews

Our guest reviews for Mercure Shanghai Royalton

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 241 reviews
AccorHotels certified review
Brian W. Families - 26/09/2017
« Comfortable »

Decent location and nice arrangement about the upgrade of room for me. That is particular important to family with infant like me,thus the heart warming upgrade service makes me choose your hotel every time I travel.

AccorHotels certified review
Rosa Business - 24/09/2017
« Good »

It's a nice experience for me.

AccorHotels certified review
Chris C. Business - 17/09/2017
« Homely and Quiet neighbourhood but easily accessible to transport, shopping & food. »

The hotel is old but well kept. Given a room on 13th floor, request for single bed but given a twin. They mentioned that the hotel is full, so what can I say, as they always fall back to this reason time and time again. Spoken english is an issue even though this is an international branded property. But the staff managed to even upsell their loyalty programme to me. Thats great effort! Wanted to use the gym, but its a bit too small to be called one. The surroundings had a lot of exercise facilities. Wish the hotel can provide more information on whether we can use them. But I witness the closure of the food outlets nearby, mentioned that it was due demolishing.

TripAdvisor review
Business - 11/09/2017
« Mercure Shanghai Royalton September 2017 »

This hotel is ideal for people who travel from and to Shanghai as it is within 30 minutes by taxi from Hongqiao Airport or Train Station. It is also not too far from the CBD area. The room was clean and bathroom amenities were adequate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We are excited welcoming you back again soon and to make you 100% satisfaction. Sincerely,

AccorHotels certified review
Kunjaya P. W. Business - 10/09/2017
« Mercure Shanghai Royalton September 2017 »

The hotel was located near Hongqiao Airport and Train Station which made it ideal for business traveler. The room had minimalist design which was attractive. Bathroom amenities were complete and they offered toothpaste Colgate. The staff was friendly although they forgot to offer me welcome drink voucher.

AccorHotels certified review
Daniel C. Business - 02/09/2017
« Room is new and clean! »

This time late check-in and early check-out.. and stayed in new section of the hotel. Thus, clean!!

AccorHotels certified review
Mercure F. Business - 29/08/2017
« Good, but room for improvement »

The room size and facilities were acceptable, however there was a musty smell in the room. It was not possible to maintain a constant water temperature in the shower. It changed from too hot to too cold without any change to the controls.

AccorHotels certified review
Jessy M. Business - 28/08/2017

I met the front Office , Who really helpful and nice. Good service, so excellent.

AccorHotels certified review
Anonymous Business - 24/08/2017
« I like this hotel »

But i can not read Chinese,i give hotel 10,they are really handy.

AccorHotels certified review
E. O. Families - 12/08/2017
« Good comfortable hotel »

Good, friendly and nice check-in staff. The non-renovated rooms upstairs can do with some renovation. The renovated rooms on floors 4 and 5 are good especially the showers. However this time, staying in room 4022 is not as good as somehow the room can smell, perhaps from the ventilation. One day at around 5pm, I can smell the oily smell from cooking and another day in the morning, I can smell fried rice. As the room is filled with those smells, the air-con was switched off. This needs to be looked into as the corridor has no smell, so it must have came from the air-con.

AccorHotels certified review
Cindy L. Business - 03/08/2017
« Highly Recommended »

Staff are nice and helpful. Room is clean and all the service is perfect.

AccorHotels certified review
Kellie Solo - 01/08/2017
« great »

very clean room

AccorHotels certified review
Anonymous Families - 01/08/2017
« Mr Song S. »

Very easy to arrange swap room to the one with windows and separate beds in the room.

AccorHotels certified review
Anonymous Business - 31/07/2017
« Comfy »

It's a nice experience

AccorHotels certified review
John C. Business - 24/07/2017
« Another Satisfactory Stay »

As usual, it was a satisfactory stay including value for money, good service and cleanness. The hotel was in good location, near to the offices which I needed to visit. The staff was pleasant as always.

AccorHotels certified review
Jerry Business - 23/07/2017

Reception was very kindly to me,nice.

AccorHotels certified review
Ann-marie Couples - 17/07/2017
« Enjoyable »

Courteous and friendly staff, comfortable room with good facilities.

AccorHotels certified review
Adrien B. Business - 15/07/2017
« Prostitute at entrance, burned rubber smell in the room, poor finitions of the room. »

I arrived late (11pm) to the hotel, at the entrance, I was addressed by a "massage lady" and her man "friend" and offered "massage" which I declined politely. I arrived to the counter, staff was friendly and smiling and accomodating. I was surprised to be told that my booked room had been upgraded to a suite ! "lucky me !" I arrived finally in the room and a smell ran deep through my nosals. A smell of burned rubber. I couldn't find a window to open, checked the airconditioning filter (which was extremely dusty) but the source of the smell could not be identified. I then hit by accident a floor-level wall lighting, which it's encasing popped out and realised that this light had been poorly added under god awful "DIY" furniture. Staff was the only positive side to my experience, facitilies and their maintenance felt very poor which, in my opinion is a sign of lack of budget or bad management while allocating ressources. Finally being it too late, and coming from a long trip, I decided to keep the room, fall a sleep and be gone in the morning.

AccorHotels certified review
Raymond G. Couples - 12/07/2017
« The standard of the room was very good »

The only thing that was not up to standard was breakfast it was cold on both mornings

AccorHotels certified review
C. V. Solo - 30/06/2017
« In general quite good, but need improvements in details »

I stayed for 5 days. The room was quite clean, found some hairs (not mine) in bathroom and in room. Sheets and towels had a quite good quality and a good smell. Bed, blankets and pillows were of very good quality , too. Room needs renovation, windows cleaning from outside. Service was good, breakfast good be improved in quality (eggs were cold, coffee machine needed cleaning, ...)

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