Hotel - Mercure Shanghai Royalton
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Mercure Hotel

Mercure Shanghai Royalton

789 Wuyi Rd  Chang Ning District 
200051  SHANGHAI
CHINA

234 reviews
TripAdvisor Rating Based on 234 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Wheelchair access
  • Fitness centre
  • Massage
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Wheelchair access
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 272 rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 357 reviews

Our guest reviews for Mercure Shanghai Royalton

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 234 reviews
AccorHotels certified review
E. O. Families - 12/08/2017
« Good comfortable hotel »

Good, friendly and nice check-in staff. The non-renovated rooms upstairs can do with some renovation. The renovated rooms on floors 4 and 5 are good especially the showers. However this time, staying in room 4022 is not as good as somehow the room can smell, perhaps from the ventilation. One day at around 5pm, I can smell the oily smell from cooking and another day in the morning, I can smell fried rice. As the room is filled with those smells, the air-con was switched off. This needs to be looked into as the corridor has no smell, so it must have came from the air-con.

AccorHotels certified review
Cindy L. Business - 03/08/2017
« Highly Recommended »

Staff are nice and helpful. Room is clean and all the service is perfect.

AccorHotels certified review
Kellie Solo - 01/08/2017
« great »

very clean room

AccorHotels certified review
Anonymous Families - 01/08/2017
« Mr Song Shen »

Very easy to arrange swap room to the one with windows and separate beds in the room.

AccorHotels certified review
Anonymous Business - 31/07/2017
« Comfy »

It's a nice experience

AccorHotels certified review
John C. Business - 24/07/2017
« Another Satisfactory Stay »

As usual, it was a satisfactory stay including value for money, good service and cleanness. The hotel was in good location, near to the offices which I needed to visit. The staff was pleasant as always.

AccorHotels certified review
Jerry Business - 23/07/2017

Reception was very kindly to me,nice.

AccorHotels certified review
Ann-marie Couples - 17/07/2017
« Enjoyable »

Courteous and friendly staff, comfortable room with good facilities.

AccorHotels certified review
Adrien B. Business - 15/07/2017
« Prostitute at entrance, burned rubber smell in the room, poor finitions of the room. »

I arrived late (11pm) to the hotel, at the entrance, I was addressed by a "massage lady" and her man "friend" and offered "massage" which I declined politely. I arrived to the counter, staff was friendly and smiling and accomodating. I was surprised to be told that my booked room had been upgraded to a suite ! "lucky me !" I arrived finally in the room and a smell ran deep through my nosals. A smell of burned rubber. I couldn't find a window to open, checked the airconditioning filter (which was extremely dusty) but the source of the smell could not be identified. I then hit by accident a floor-level wall lighting, which it's encasing popped out and realised that this light had been poorly added under god awful "DIY" furniture. Staff was the only positive side to my experience, facitilies and their maintenance felt very poor which, in my opinion is a sign of lack of budget or bad management while allocating ressources. Finally being it too late, and coming from a long trip, I decided to keep the room, fall a sleep and be gone in the morning.

AccorHotels certified review
Raymond G. Couples - 12/07/2017
« The standard of the room was very good »

The only thing that was not up to standard was breakfast it was cold on both mornings

AccorHotels certified review
C. V. Solo - 30/06/2017
« In general quite good, but need improvements in details »

I stayed for 5 days. The room was quite clean, found some hairs (not mine) in bathroom and in room. Sheets and towels had a quite good quality and a good smell. Bed, blankets and pillows were of very good quality , too. Room needs renovation, windows cleaning from outside. Service was good, breakfast good be improved in quality (eggs were cold, coffee machine needed cleaning, ...)

AccorHotels certified review
Quincy Families - 26/06/2017
« Terribly noisy! It was an awfully rude awakening. »

We have stayed at the hotel several times. Each time the hotel has been under construction which wasn't too much of a problem. The rooms are clean with comfortable beds. However, this time was much different. There was a notice stating that there would be construction on lower floors that began at 10 am on Saturday. After a long night on Friday, we were awakened by loud drilling and banging just after 8am on Saturday morning. It was so loud that it seemed as if the work was happening right next door. We called the front desk to bring to their attention that construction had began before the time stated but nothing changed. In fact, the noise got progressively louder. We recorded the noise and brought it to the attention of the manager upon check out. He said there was nothing he could do and offered us a can of soda. It was a very disappointing experience as we have had several enjoyable visits at this hotel. We were even planning on booking several rooms this summer when our family comes from the USA to Shanghai.

AccorHotels certified review
Anonymous Families - 20/06/2017
« Confusion about payment made me nervous and unhappy »

The second of stay, a mail was sent me from my travel agency by which I made resevation with your hotel. The mail said that because I did not make a payment, your hotel asked the agency about me and information about my credit card. I did not understand about this. It seemed like I refused to pay. At checking-in, I was asked for deposit. I handed my Mastercard. If your hotel needed more information, you should ask me directory since I was staying in your hotel. Trust and reliability are the most important for Japanese. Your hotel seemed making me loosing those. For what reason? I want to know. This was the mail from the agency. 有馬 儀信 様 この度はDeNAトラベルをご利用いただきまして、誠にありがとうございます。 以下、ご確認の程お願いいたします。 ご不明点がございましたら、お手数ではございますが、本メールにご返信をお願いいたします。 予約番号:44.. 本日ホテルより連絡があり、6月16日よりご宿泊いただきました際に ご料金のお支払いがなかったため、ホテルよりカード情報の教えてほしいと連絡がございました。 本日からもご宿泊予定かと存じますので、チェックイン時にお伝え頂くか 下記URLより【6月 18日 17:00まで】にご入力を頂きますようお願い致します。 ●お支払いカード変更入力URL● https://secure.booking.com/myreservations.html?lang=ja&bn=10..πncode=2006&aid=383212&tmpl=profile/myreservations&pbsource=email_changeccdetails 尚、チェックイン時間を早めていただくか、有効なカード情報が認められない場合、ホテルよりご予約がキャンセルされる場合がありますので、至急お手続きを行ってください。 ------------------------------------ ※パソコンからのご利用を推奨しております。 スマートフォンの場合、ご利用環境によりログイン確認画面が出る場合があります。 その場合は、予約番号【★Booking.com番号】、暗証番号【★Booking.com暗証番号】をご入力ください。 ログイン画面が表示されない場合は、下記URLよりログインをお願いいたします。 http://www.booking.com/content/cs.ja.html ご予約内容表示画面より、【クレジットカード情報の編集】をクリックし、再度、有効なクレジットカード情報のご入力ください。 なお、ご入力いただくクレジットカードは、チェックイン時にホテルより提示を求められる場合があります。 お手続きが完了しましたら、こちらのメールへご返信くださいますよう、ご協力をお願いいたします。 Press the Enter key to select an item 受信箱 46 下書き 17 送信済みメール 迷惑メール 50 ゴミ箱 41 個人フォルダー . アドレスブック カレンダー ボックス ホテル予約は≪楽天トラベル≫ | お客様からのクチコミ件数が600万以上国内約30000軒のホテルから検索! travel.rakuten.co.jp JAL航空券が¥6,800~ | 先得なら早めの予約でおトクに行ける!10月28日ご搭乗分まで好評受付中♪ www.jal.co.jp FXを30年以上している投資家 | たった1本の線だけで実践できるシンプルなFX投資法を伝授します! span-model.com Yahoo! JAPAN広告 受信箱(46) ar.. 145MB 利用中 Yahoo!ショッピング PREMIUM SALE! 事前セール開催中! 全員ポイント3倍 約700万商品が大特価 6月18日(日)まで 最大10,000Tポイントもらえる Yahoo! JAPANカード年会費永年無料 Yahoo!プレミアム会員ならお買い物がずっとTポイント5倍 今すぐ登録 Ads by Yahoo! JAPAN JAL航空券が最大約81%割引先得なら早めの予約でおトクに行ける!10月28日ご搭乗分まで好評受付中♪www.jal.co.jp Message flagged 【重要・至急】ホテル予約におけるご決済について [お問い合せ番号: 17..41] 文字サイズ: 小 中 大 詳細を表示 Message body 有馬 儀信 様 この度はDeNAトラベルをご利用いただきまして、誠にありがとうございます。 以下、ご確認の程お願いいたします。 ご不明点がございましたら、お手数ではございますが、本メールにご返信をお願いいたします。 予約番号:44.. 本日ホテルより連絡があり、6月16日よりご宿泊いただきました際に ご料金のお支払いがなかったため、ホテルよりカード情報の教えてほしいと連絡がございました。 本日からもご宿泊予定かと存じますので、チェックイン時にお伝え頂くか 下記URLより【6月 18日 17:00まで】にご入力を頂きますようお願い致します。 ●お支払いカード変更入力URL● https://secure.booking.com/myreservations.html?lang=ja&bn=10..πncode=2006&aid=383212&tmpl=profile/myreservations&pbsource=email_changeccdetails 尚、チェックイン時間を早めていただくか、有効なカード情報が認められない場合、ホテルよりご予約がキャンセルされる場合がありますので、至急お手続きを行ってください。 ------------------------------------ ※パソコンからのご利用を推奨しております。 スマートフォンの場合、ご利用環境によりログイン確認画面が出る場合があります。 その場合は、予約番号【★Booking.com番号】、暗証番号【★Booking.com暗証番号】をご入力ください。 ログイン画面が表示されない場合は、下記URLよりログインをお願いいたします。 http://www.booking.com/content/cs.ja.html ご予約内容表示画面より、【クレジットカード情報の編集】をクリックし、再度、有効なクレジットカード情報のご入力ください。 なお、ご入力いただくクレジットカードは、チェックイン時にホテルより提示を求められる場合があります。 お手続きが完了しましたら、こちらのメールへご返信くださいますよう、ご協力をお願いいたします。 **************************************** DeNAトラベル カスタマーセンター 担当:弘中 観光庁長官登録 旅行業第982号(登録種別:第1種) JATA正会員・IATA認可代理店・旅行業公正取引協議会会員 ※ご返信に対する回答は下記のとおりとさせていただきます。 ・平日月~金(祝日除く)17:00まで、毎月第3水曜日15:00までのお問い合わせ→即日回答 ・上記以外の日時でのお問い合わせ→翌営業日(平日)回答 よくある質問はこちら https://faq.skygate.co.jp **************************************** [---001:002658:33891---] 返信 返信 転送 転送 移動 印刷 迷惑メール 削除 操作 次 前 PR 8時間も寝たのに…また二度寝。 | 180万人が体験した朝スッキリ成分で、朝から違い!初回限定500円 協和発酵バイオ 1,000万円台~!話題のローコスト住宅 | 予算を抑えて納得の家を建てられる! LIFULL HOME’S 塗るだけで面倒くさいヒゲ剃り不要に?提携 | 毎朝の無駄な時間を大幅カット!塗るだけでヒゲ剃りいらずのローションが神ってる オシャレ男子.com Yahoo! JAPAN広告

AccorHotels certified review
Anonymous Solo - 12/06/2017
« Perfect »

Especially check in N check out experirence..... so fast...

AccorHotels certified review
Tine D. Business - 12/06/2017
« Nice hotel in charming, authentic neighbourhood »

Nice hotel, spacious rooms. Clean. Super breakfast. Interior a bit worn though. Bar area very dull. Bartenders unexperienced and are shutting down the lights as we are having a drink (one drink each).

AccorHotels certified review
Anonymous Business - 12/06/2017
« OK, but very poor at the bar »

OK. Good cleaning of room. Fine, but slow incheck (maybe the Work/datainput in incheck is not so organised as it could be, i don´t blame it on one person, we saw the same problem with other incheck). Fine breakfast - exept no coffemachine from day 2. The bar is not cozy - and while we were sitting there one night, they shut the light and closed. I can understand the closing, but shutting the light?? Very slow service and too much ice in my margaritha

TripAdvisor review
Solo travel - 06/06/2017
« Nambour Visitor to Shanghai »

My stay at the Royalton was very pleasant. Staff were excellent. Location is handy; being near the Green Line is great for air travelers. One maintenance item for Room 1911 is that the glass shower door top hinge is coming loose from the tile wall. Will eventually come free!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your most recent stay with as at Mercure Shanghai Royalton and for sending your stay review. Your ratings and constructive comments are very valuable for us in order to continue improving our service. From your ratings I do understand that during your stay you have experienced challenges with the glass shower door top hinge of Room 1911. I have addressed this to the manager concerned to fix for making sure that we meet your expectations and needs better in the future. Once again, we thank you for staying with us and we are excited welcoming you back again soon and to make it right. Yours Sincerely

TripAdvisor review
anthonyyslee Couples - 04/04/2017
« Satisfaction & Comfort Hotel »

The reason I say satisfaction & comfort hotel. It is because the double bed room provided was roomy and the bed is medium soft so you can sleep well. And it is well maintain with cleanliness. Value your money...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We are excited welcoming you back again soon and to make you 100% satisfaction. Sincerely,

TripAdvisor review
Business - 28/03/2017
« Need Improvement of Booking System »

The front desk staff was unable to track my credit card payment in spite of me showing her the confirmation of zero outstanding on 15 March 2017 when I checked in. She said she needed the credit card number in order to verify my prepayment. It caused me some trouble while I had to visit my bank account via internet without the credit card with me then. In addition, the heat was too strong to sleep well at night. Is it possible to turn it down?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your most recent stay with as at Mercure Shanghai Royalton and for sending your stay review. Your ratings and constructive comments are very valuable for us in order to continue improving our service. From your ratings I do understand that during your stay you have experienced challenges with Front Desk service and Air-condition. I have addressed this to the manager concerned for making sure that we meet your expectations and needs better in the future. Once again, I may thank you very much and we are excited welcoming you back again soon and to make it right. Best Regards

AccorHotels certified review
Anonymous Couples - 13/02/2017

Quite nice.

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