La Cour des Consuls Hotel&Spa Toulouse-MGallery 5 stars

TripAdvisor rating 4.5/5 428 reviews
La Cour des Consuls Hotel&Spa Toulouse-MGallery
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Hotel extras

  • Classic architectural elements

  • Chic and prestigious Michelin-starred restaurant

  • Light and rejuvenation in its Spa by Graine de Pastel.

  • Secure private car park

  • The perfect location to discover Old Toulouse.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • TOULOUSE BLAGNAC
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Electric car recharging units
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Bicycles rental
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

La Cour des Consuls Hotel&Spa Toulouse-MGallery

46 rue des Couteliers
31000
toulouse
france

Tel: +33567161999

Fax: (+33)5/34316734

Contact email

Check-in from 14h00

Check out up to 12h00

  • TISSEO :   38 PONT NEUF

  • METRO A :   A ESQUIROL

  • METRO B :   B CARMES

  • By plane

    TOULOUSE BLAGNAC At 12km / 7.46 miles - Shuttle paying

  • By train

    TOULOUSE MATABIAU At 2km / 1.24 miles

GPS :43.599411, 1.441731

Currently, close to our hotel

Visiting the Jacobin convent

From 01/01/2010 to 31/12/2019

At 578 m

Chapelle des Carmélites in Toulouse, tour

From 01/01/2011 to 31/12/2019

At 848 m

Open Air Cinema

From 05/07/2019 to 24/08/2019

At 853 m

Age of Classics! Antiquity in pop culture, exhibition

From 22/02/2019 to 22/09/2019

At 882 m

Saint-Raymond Museum in Toulouse, visit

From 01/01/2016 to 31/12/2019

At 882 m

Peter Saul: Pop, Funk, Bad Painting and More, exhibition

From 20/09/2019 to 26/01/2020

At 1 km

Picasso and exile, exhibition

From 15/03/2019 to 25/08/2019

At 1 km

Musée Georges-Labit in Toulouse, visit

From 01/01/2010 to 31/12/2019

At 1.7 km

Haunted house in Toulouse

From 01/01/2019 to 31/12/2019

At 3.5 km

Cité de l'Espace (Space City) in Toulouse, visit

From 05/02/2017 to 31/12/2019

At 4.3 km

Our accommodations

A sober, chic and modern urban design to preserve a feeling of privacy. With chromatic harmonies of chocolate and vanilla, black and white, and a few brighter touches of blue and red, La Cour des Consuls hotel offers two types of rooms, suites and an apartment. All areas are bright and spacious, with large bathrooms including shower and/or bathtub, "Palace Treca" bedding of exceptional quality, and beautiful materials: marble, wood, leather, steel.

SUPERIOR ROOM, 1 king-size bed

  • Max. number of persons: ‌3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

DELUXE ROOM, 1 king-size bed

  • Max. number of persons: ‌3
  • Area: From 43
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

DELUXE SUITE, 1 king-size bed, 2 rooms

  • Max. number of persons: ‌4
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

EXECUTIVE SUITE, 1 king-size bed, 3 rooms and 1 terrace

  • Max. number of persons: ‌4
  • Area: From 84
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Our restaurants and bars

LE CENACLE

Type of cuisine: Gourmet

Le Cénacle is the place to eat. Every day, we welcome you for your business or private meals. Our star chef Thomas Vonderscher created a menu of traditional cuisine, with added refinement and subtlety.

Lunch

12:00 - 13:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHAMPAGNE BAR

Photo non contractuelle / Strictly non binding

Located in the heart of the Carmes district, the Champagne bar opens onto the Couteliers interior courtyard and invites you to unwind and share a pleasant moment. The hotel bar is an exclusive location for business and cultural encounters.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 75 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
La Cour des Consuls Hotel&Spa Toulouse-MGallery

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

1,507 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

428 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Helpful staff. Very accommodating and stored our luggage for a number of days while we went touring.

Customer review rating 4.6/5

Chris Couples - 11/07/2019 AccorHotels certified review

We checked in to one of your rooms at the top of the hotel. Huge room with a strange layout. Toilet was separate from the bathroom and quite a distance from the bathroom. There was no window to view the city. It felt like a prison. Your staff kindly moved us to a smaller room the next day with large windows and a view of the inner courtyard.

Dear CHRIS A., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Fabre Directeur des Opérations

Relaxing stay in the Rose City

Customer review rating 4.6/5

Rod L. Couples - 08/07/2019 AccorHotels certified review

From our arrival to the time we left, all staff were extremely helpful, courteous and informative.

Dear Mr L., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery by Sofitel. Thank you for taking time to share your feelings with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Fabre Directeur des Opérations

So so

Customer review rating 4.6/5

Takeshi S. Business - 08/07/2019 AccorHotels certified review

Room was nice and pleasant but room service food was terrible.

Dear Mr S., Thank you for taking the time to tell us about your experience at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery by Sofitel. I am sorry that your experience with the room service did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frédéric Fabre Directeur des Opérations
Customer review rating 4.6/5

Anonymous Families - 04/07/2019 AccorHotels certified review

The hotel was clean, modern, and the staff was friendly and attentive. We did find the housekeeping service to be mixed. We ran out of tissues on one day, and toilet paper on another, and did not find the supplies to be refilled. We also were given 1 towel for three guests on the second day. We were also surprised that housekeeping service did not clear away the two empty bottles we had used from the minibar, and we had to discard those ourselves. Nor did they take the used glasses and replace them. Besides that, the hotel seemed to be of a high standard, and everyone who assisted us was very accommodating and professional.

Dear PETER L., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am really sorry that the housekeeping did not provided you a quality service. I will make sure that this kind of failure will not happen again. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Fabre Directeur des Opérations

Mr. Alex H.

Customer review rating 4.6/5

Anonymous Couples - 01/07/2019 AccorHotels certified review

Very enjoyable. A lovely hotel. Great staff. Perfect croque monsuier. Very nice champagne. We were only in transit for one night on our way to the Canal du Midi. Looked after extremely well. My only criticism would be the shower. A good shower in 132 but needs a hob to stop the water coming out on the floor.

Dear ALEXANDERMR H., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Fabre Directeur des Opérations
Customer review rating 4.6/5

M. W. Couples - 24/06/2019 AccorHotels certified review

Warm reception, comfortable room, great service

Dear PETER W., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Fabre Directeur des Opérations

Great place in good location

Customer review rating 4.6/5

Alice Couples - 18/06/2019 AccorHotels certified review

Very nice hotel beautifully decorated and friendly staff . Carpark on site with helpful voiturier , at a rather high price , but worth it . There used to be a bigger choice at the breakfast buffet , but still nicely done.

Dear ALICE T., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Fabre Directeur des Opérations

Nice property poor concierge/front desk

Customer review rating 4.6/5

Anonymous Couples - 11/06/2019 AccorHotels certified review

The concierge/front desk staff should receive further training and knowledge relating to Toulouse. When we checked in we inquired about reserving a taxi the next morning because we had a train reservation at 8:45am. We were told that UBER works well and is better than a taxi in Toulouse. An hour before our train was scheduled to depart, UBER would not confirm a ride. So we asked the staff to order a taxi. They stated it would be 15minutes. After 15 minutes there was no taxi. I proceeded to flag an empty taxi. As we were preparing to load the bags your staff told the taxi driver that they had ordered a taxi already and not to take us. At 8:30 I requested the taxi to be canceled because maps showed a 20min commute and the train departs at 8:47. Staff denied the request. 16 minutes before our train was scheduled to depart the taxi showed up. I told the staff I do not want to go because I would have to sit in the train station for hours waiting on the next departure. Your staff assured me the taxi could get there in time and we would make the train. We arrived at the train station 7 minutes after the train departed. Instead of waiting at the hotel and leaving out bags there we had to wait at the train station and take a train that arrived 3 hours later than our original. Furthermore, one of your staff member found the predicament funny, as she was laughing as we left. While your staff cannot control traffic, a better trained and professional staff should know that taxi’s and ubers are scarce and they should have reserved a pickup with ample time instead of telling us there would be no problems. They should have also never sent the taxi I hailed away and they should not lie and tell us a taxi can get us to the train station and us make it to a train platform with bags in less than 15minutes. Your staff is not reflective of the services your hotel advertises.

Dear Mister G., Thank you for taking the time to tell us about your experience at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I sincerely regret to read that you find a problem with the check out and taxi service. This situation was a succession of misunderstanding between us that we sincerely deplore. In Toulouse, traffic is very bad almost every morning and it’s unfortunately not rare that, even if the taxi is booked in advance, there is some delay. This is why we usually recommend to book a private transfer (through us at the reception or with Uber). I am really sorry that when you checked in you took this recommendation for a refusal to order the driver for you. She simply meant to offer you both choice. The ”empty” taxi that you saw in front of the hotel, was already booked for another guest elsewhere in the same street. We never asked him not to take you but it was the driver itself, who didn’t speak English, who told us that he couldn’t take you. By no manner of means we would stop you to get the first taxi available to be sure you would arrive on time. When the driver finally arrived, our staff asked the taxi driver if there was enough time to go to the train station from the hotel, and he told us that it would be fine. Our team told you then to take the taxi. We just wanted as well as you did, that you will get your train on time. I am very concerned to read your remarks concerning our staff laughing about the situation. I am sure that this is a misunderstood. We strive to provide a superior service experience for every customer and we are definitely not here to laugh at bad situation. I would like once again to apologize for all the inconvenience that you have met as I perfectly understand how unpleasant the situation may have been for you. Should you ever come back to Toulouse, please do not hesitate in contacting me directly. We would be more than happy to welcome you again. I’m staying at your full disposal. Kind regards, Frédéric Fabre Directeur des Opérations

Can be improved

Customer review rating 4.6/5

Anonymous Couples - 10/06/2019 AccorHotels certified review

Nice hotel in the center of Toulouse but the room they gave us was next to an electric generator that was humming the whole night, the handles of the faucets came off, the shower leaked water everywhere and since we had to go early to the airport the next day, there was no food available... Having said that, the staff at the reception desk were very friendly and welcoming....

Dear ELIE R., Thank you for taking the time to tell us about your experience at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding your Suite, this one is one of the best we have in term of location, decoration and comfort and there is no electric generator nearby. We are really sorry if a noise disturbed you. About the breakfast, in our hotel it start at 6:45 a.m. but if you leave earlier, you can ask for something pasteries in advance the day before. Our colleagues will be glad to prepare a take way bag for your departure. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frédéric Fabre Directeur des Opérations

Central and comfortable - Contemporary art pieces

Customer review rating 4.6/5

Stefano G. Couples - 10/06/2019 AccorHotels certified review

-

Dear STEFANO G., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Fabre Directeur des Opérations
Customer review rating 4.6/5

Aman K. Families - 09/06/2019 AccorHotels certified review

Staff extremely polite, pleasant and helpful! Liked the room! Excellent breakfast! Spa facilities somewhat limited. PARKING a major problem and hotel parking very EXPENSIVE!!

Dear AMAN K., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding our parking, it is proposed at 36€ per night with valet service and public parking nearby are at 26€ every 18 hours so the price is quite the same with valet service and a full night and day service. We apologize if this service did not reach your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Fabre Directeur des Opérations

Lovely hotel with wonderful staff

Customer review rating 4.6/5

Deborah H. Couples - 28/05/2019 AccorHotels certified review

Our suite was wonderful, breakfast was delicious, staff very friendly and helpful. My only criticism would be the timing of the housekeeping which was between 3 and 4 pm each day, this did not suit us as we were ready for a rest by then after a days exploring.. The topping up of milk for out drinks was not done automatically and we had to ask for it. Larger teacups in the room would also have been appreciated

Dear DEBORAH H., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding the housekeeping service, we take note to increase the service and pay attentio to details. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Fabre Directeur des Opérations

Great Staff!

Customer review rating 4.6/5

Anonymous Couples - 27/05/2019 AccorHotels certified review

Enjoyed it very much thanks to your people...

Dear JOHN O., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Fabre Directeur des Opérations

The facility and the staff were outstanding.

Customer review rating 4.6/5

Robert H. Couples - 26/05/2019 AccorHotels certified review

Everything wonderful.

Dear Mister H., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very glad to know that you had a great stay in our place and we look forward to welcome you again in one of our hotels. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Fabre Directeur des Opérations

Perfect luxurious hotel with outstanding service.

Customer review rating 4.6/5

Barry Couples - 11/04/2019 AccorHotels certified review

This hotel was superb. Every bit of service was friendly and helpful. The building is stunning, there's great art, the rooms are well appointed, and the breakfast was plentiful. The Michelin starred restaurant's food is on the room service menu. Wish we could've stayed longer and can't wait to go back!

Dear Barry H., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery by Sofitel and our Michel Star restaurant. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Fabre Directeur des Opérations

Excellent Hotel and staff, let down by the Air Conditioning (Room 134)

Customer review rating 4.6/5

Colm L. Couples - 02/04/2019 AccorHotels certified review

Check-in was excellent, room was very nice, food at breakfast again excellent. The staff at breakfast were not on a par with the rest of the experience, I found them not very attentive. They did not ask if we wanted to order anything from the kitchen and when we did manage to get their attention, it seemed to take an extremely long time for omelettes and fried eggs to arrive, I suspect our order was forgotten missed. It's a very small thing, but to have your waiting staff ask, "would you like to order something from the kitchen?", "is everything ok?", "some fresh coffee sir?" makes a big difference to the customers experience. The staff at reception were excellent, we managed to arrive at the airport only to discover we had left our passports in the safe in the room. I rang the reception and the girl was able to organise a taxi to bring the passports to us at the airport, and we were able to make our flight with minutes to spare. I can't thank the girl enough for this, I wish I had her name, it was around 14:00 on Sunday, 31st March. The biggest gripe I had was with the Air Conditioning, the panel in the room appeared to be ineffectual, I mentioned this as soon as we go to the room. and the guy on reception said he could adjust it from the desk, he did. So for the entire stay we had to call reception to adjust the temperature in the room. Saturday evening was particularly warm and we had to make multiple calls and nothing happened, it was about 02:00 before the room started to cool down. Not once did anyone come to the room to check the panel. One minor thing to mention is that the shower door in room 134 leaks, just at he point where the bath meets the wall. Not a big deal, but should be an easy fix. Overall we were very satisfied with our choice of hotel, the reception staff were excellent, but please sort out the AC and have the breakfast staff brush up on their waiting skills.

Dear Mister L., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery by Sofitel. We have well note your report about the air conditionning and the shower, in order to fix it shortly. My colleagues at breakfast are very sorry about your bad feelings and the long awaiting. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Fabre Directeur des Opérations

Lovely hotel, very nice stay

Customer review rating 4.6/5

Fq Couples - 10/03/2019 AccorHotels certified review

Very much enjoyed my stay at this hotel. Staff friendly, approachable and knowledgable. Room was excellent.

Dear FERGAL Q., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Fabre Directeur des Opérations

Flawless

Customer review rating 4.6/5

Rachel Couples - 21/02/2019 AccorHotels certified review

Our two night stay was brilliant, exactly what was needed to relax. Staff all struck a perfect tone of friendly and polite. The spa, while consisting of just a hammam was restful (a dry sauna too would be ideal). The room was large and quiet, and the bed and pillows very comfortable -- excellent sleeps! The wi-fi was consistently stable and very fast, and there were plenty of plugs for electronic devices.

Dear Mrs. D., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Fabre Directeur des Opérations
Customer review rating 4.6/5

Anonymous Business - 13/02/2019 AccorHotels certified review

Felt a bit like at home

Dear GIANCARLO C., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Fabre Directeur des Opérations

Staff helpful

Customer review rating 4.6/5

H G. Couples - 17/12/2018 AccorHotels certified review

Staff were helpful but - Hotel dining room closed and we were not aware of this when we booked. Our room had no view and it looked as though we had been reallocated a different room to the original - probably because we were unable to arrive on Friday as booked due to Yellow vest protests at the airport on Friday - we paid for Friday though so were disappointed in the room. Coffee and tea in room not very good - 3 capsules, 2 milk and no tea?!? We requested more and still only had 2 milk, only 1 decaf coffee and only 1 breakfast tea - 2 people in the room! Not enough light in the bathroom.

Dear Helen G., Thank you for taking the time to tell us about your experience at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frédéric Fabre Directeur des Opérations
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