Hotel - Hôtel Mercure Paris Ouest Saint Germain
Mercure Hotel Mercure Hotel

Hôtel Mercure Paris Ouest Saint Germain

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3.5/5 132 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • ROISSY CDG
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 7j/7j
    • Opening hours : Week-end 6h30-23h00

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

You'll love our rooms renovated in a modern and harmonious style. Enjoy added comfort with our bedding and tea and coffee making facilities. Our bathrooms come with a rain shower or tub. WIFI access is free. Pets are not allowed.

  • 56 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 3 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Minibar
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 838 reviews

Our guest reviews for Hôtel Mercure Paris Ouest Saint Germain

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 132 reviews
AccorHotels certified review
Lucas N. Business - 05/04/2018
« Nice and cosy »

My room was very good, despite the fact that the floor makes noise on walking. The restaurant is very good too, despite the fact that don´t work till 23:00 as described. All the other aspects were very good on my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint-Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. Our Bar Lounge is open until 11:00 PM, but the last order for the restaurant is 9:30 PM, then the kitchen is closed. I do apologize if the information was not clear enough. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline TROUILLET Revenue Manager

AccorHotels certified review
D.g.b. Couples - 04/04/2018
« Our third stay at the hotel, once again in was comfortable and enjoyable. »

We were disappointed with the first room that we were given, in the annex, the lift was not working and the shower was within the bath rather than 'walk in'. Both these factors made it difficult for my wife who has a temporary mobility problem. However we were transferred to a room in the main hotel which was much better and our stay was very comfortable and enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ouest Saint-Germain. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Céline TROUILLET Revenue Manager

AccorHotels certified review
Sian Business - 29/03/2018
« Comfortable »

Efficient check in, room comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint-Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline TROUILLET Revenue Manager

AccorHotels certified review
Wayne T. Business - 26/03/2018
« Comfortable »

The room was clean albeit with quite a small bathroom/shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Françoise Bellegarde Manager

TripAdvisor review
Couples - 23/03/2018
« excellent hotel »

This hotel was beautiful, confortable, clean with a really nice staff. We enjoyed really much !!! The restaurant was good and not expensive. Breakfast was perfect for us. 15 walk min from the train to go directly in the center of Paris (around 30min travel)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Pankaj S. Business - 14/03/2018
« Excellent Service. »

It was raining on Sunday and i wanted to visit Eiffel Tower and was not carrying umbrella. The Person at the front desk arranged the umbrella from the house keeping staff. Thanks to Fatima who gave her umbrella. It is such good gesture from the hotel staff brings you back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint-Germain. It is always a pleasure for us to help our guest and receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one (maybe with sunny weather !). Sincerely, Céline TROUILLET Revenue Manager

AccorHotels certified review
Mark W. Friends - 13/03/2018
« Good location, hotel was OK. Main areas look good and relatively new. »

OK. Bedroom was small. Bathroom was very small and extractor fan did not work so got very steamy when showering. Breakfast was almost gone and was not refilled while we were there. What was left was good. Staff were generally friendly. Public areas of hotel are very much improved since last stay a couple of years ago.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. Please, feel free to ask the staff if you need a product on the buffet. To have a bigger room, you can book a "Superior room" for your next stay. We hope to welcome you back to our hotel very soon! Sincerely, Céline TROUILLET Revenue Manager

AccorHotels certified review
David Business - 12/03/2018
« As usual a very pleasant stay »

As always I enjoyed my stay at the hotel, rooms are clean, excellent wifi and friendly staff. I did find the carpark very frustrating at this visit and every night struggled to find a parking space. Hopefully this is a one off. My other very minor frustration was the bar, I order a gin and tonic and was given the bottle of tonic and charged accordingly, no problem. However on my second gin and tonic I half the bottle was poured into my drink and then other half placed in the fridge and I was charged the full price for the tonic. On the second night I ordered the same and was given the second half of the opened tonic and charged the same price. It is not about the money but more on the principle of inflating bar prices this way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint-Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The Food&Beverage Manager saw with the staff and give the information. We do apologie for this mistake and hope your next stay will be fine. Thank you again for sharing your experience, Sincerely, Céline TROUILLET Revenue Manager

AccorHotels certified review
Anonymous Business - 26/02/2018

Water in room is not replenished is staying for more than one night.

AccorHotels certified review
Anonymous Business - 20/02/2018
« average customer service average room, expensive »

Noisy room had to move rooms. Rooms need to be redecorated in places and also some quite unpleasant smells. Very very expensive for what it is.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ouest Saint-Germain. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Françoise Bellegarde Manager

AccorHotels certified review
Thomas K. Business - 15/02/2018
« It was GOOD, just extreme weather situations »

It was GOOD, as mentioned snowy cold weather, found the entrance of the rooms in back building a bit 'old, poorly lit, and noisy door of elevator'

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint-Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline TROUILLET Revenue Manager

AccorHotels certified review
David Business - 09/02/2018
« Nice Hotel but average facilities »

Check in was quick, polite and helpful. Room was comfortable, but a bit small for cost. Very limited restaurant food choice, only two choices on the board, which was very expensive for what it was. Also breakfast was far too expensive for a very limited selection of basic food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint-Germain. It is always a pleasure to receive positive feedback concerning the service. I will share your comments with our team. Our hotel doesn't have restaurant, so the Bar Lounge menu is less provided. Otherwise, we work only with fresh products. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Céline TROUILLET Revenue Manager

AccorHotels certified review
David Business - 08/02/2018
« As usual, good hotel, friendly staff and good service »

Very friendly team and the personal touch always makes me feel welcome at the hotel. Due to lost luggage the team provided me with complimentary toiletries which was appreciated. Only issue was the room was very cold and the heating kept switching off every 30 minutes

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint-Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. We do apologize concernint your heating, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Looking forward to welcoming you soon, Sincerely, Céline TROUILLET Revenue Manager

AccorHotels certified review
L. Business - 06/02/2018
« Highly desappointed by a Mercure hotel »

Welcome was done among a crowd of young player from PSG that were very very noisy. The room was very very cold and it took a while to get a decent temperature to sleep. No room service was available while it was barely 10:00 PM.

AccorHotels certified review
J P. Couples - 06/02/2018
« Mrs Joanna p. »

Pleasant stay, room was cosy, nice shower, clean and plenty of towels. Had to ask for more milk as there wasn’t enough for a drink at night and one first thing in the morning. Road down to hotel quite muddy as it had been raining also coming back to hotel in the dark, no lighting I wouldn’t have liked walking on my own.

AccorHotels certified review
Clarence Families - 08/01/2018
« Friendly staff »

Staff excellent. Rooms comfortable. Very difficult(and muddy)trying to find the hotel in the dark. Was kept awake until 3am by a banging doir being used by guests from a wedding party

Our hotel has responded to the review
Our hotel has responded to the review

Dear CLARE WADE, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ouest Saint-Germain. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Céline TROUILLET Revenue Manager

AccorHotels certified review
Peter S. Business - 27/12/2017
« The hotel was ok for business, would not return for holiday use. »

My room was nice but small. The shower was too small and I could not fit well. I did not complain to the front desk about this as I was only at the hotel for 2 days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. Feel free to ask for a larger room on your next trip. As the building is very old all rooms are differents. We hope to welcome you back to our hotel very soon! Sincerely, Françoise Bellegarde Directrice

AccorHotels certified review
Ahmed S. Business - 26/12/2017
« Good business Trip »

Staff was very helpful, and good level of English language. They were very helpful. The room service (cleaning the rooms) was below expectations, tea and coffee, shampoo was tissues was not refilled except when I asked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Françoise Bellegarde Directrice

AccorHotels certified review
Anonymous Business - 21/12/2017

I still did not receive an invoice for my stay after 7 days! Please provide one to ti…

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ouest Saint-Germain. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I just sent your bill to your e-mail address. The first time this invoice was sent the day of your departure, at noon. Perhaps you could find it in the spam. Feel free to contact me if you did not received it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Françoise Bellegarde Directrice

AccorHotels certified review
Anonymous Business - 16/12/2017
« Not the expected standaard when I Saw Mercure on the voucher, but fine »

I was far away at the end of the hotel. No lighting on a part of the walkway to this building. Room was cold, bathroom colder. Breakfast standard. We asked for IBIS, but our booking center was late, we got Mercure. I was expecting higher class then IBIS. This hotel is no higher the IBIS I know (Barcelona, Scheveningen,...). But It was ok.

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