Hotel - Hôtel Mercure Paris Ouest Saint Germain
Mercure Hotel Mercure Hotel

Hôtel Mercure Paris Ouest Saint Germain

3.5/5 151 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • ROISSY CDG
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 7j/7j
    • Opening hours : Week-end 6h30-23h00

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

From September 21 to October 6, 2018, make the most of your stay in Saint-Germain-en-Laye and discover new francophone artists at the l'Estival music festival!

Hotel location

Our rooms

You'll love our rooms renovated in a modern and harmonious style. Enjoy added comfort with our bedding and tea and coffee making facilities. Our bathrooms come with a rain shower or tub. WIFI access is free. Pets are not allowed.

  • 56 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 3 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Minibar
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 1,089 reviews

Our guest reviews for Hôtel Mercure Paris Ouest Saint Germain

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 151 reviews
Reva R. Families - 03/12/2018 AccorHotels certified review

This was a perfect place to get out of the city center bustle. The hotel was at the end of the RER A. The hotel was comfortable with clean rooms and lots of amenities. The hotel grounds were nicely landscaped and I could imagine myself there during the summer. It snowed the first day after we arrived (November) and it was beautiful

Our hotel has responded to the review
Our hotel has responded to the review

Dear REVA R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint-Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

O. Families - 03/12/2018 AccorHotels certified review
« Memorable stay »

My wife and I met in Saint Germain En Laye 5 years ago and we decided to stay in this hotel every 5 years anniversaries from now on. Good price and good value

Jespersen Business - 26/11/2018 AccorHotels certified review
« Nice room. I got what I payed for. »

The only remarks were: 1. The waiter in the restaurant was good enough, but a little uprofessional. 2. There was a need for a footstool in the bathroom so normal short people could sit on the high handicap toilet. 3. The feet became muddy in front of the hotel. At all other points was a very nice stay.

Prit K. Business - 23/11/2018 AccorHotels certified review
« No hot water again »

I’ve stayed at the Mecure for several weeks and on numerous occasions there has been no hot water in the morning for a shave or a shower.

Fiona Solo - 30/10/2018 AccorHotels certified review
« Not up to the standard to be expected from a big hotel chain »

My room was in an annex which was in effect an adjacent block of flats, very insecure because it could be accessed during the day without going through the hotel reception. There was no lock on the outside door of the annex. My room was on the ground floor with a row of dustbins immediately outside the window. It smelt strongly of cigarette smoke. The bed was very hard.

James C. Business - 30/10/2018 AccorHotels certified review
« I really like the upgrading that had been done, and this is still my favourite place to stay when I'm visiting St Germain-en-Laye »

As above

Anonymous Business - 20/10/2018 AccorHotels certified review
« unenjoyable »

The bed was extremely hard and I had to put down 3 blankets + the mattress pad to make it soft enough to actually sleep on. I spoke to the front desk staff who said they would speak to the manager and absolutely nothing got done. I also asked for a Superior room upon booking and was told that none were available, months ahead of time, yet when a colleague booked a week or so before he got a really nice room. I'm not sure what the deal is or why I was treated badly but I won't be staying at that hotel again. Also, try installing air conditioning, as other hotels in the area have done, you might actually get return customers to the hotel.

Christopher R. Business - 19/10/2018 AccorHotels certified review
« A standard hotel experience at a premium price »

Hotel was acceptable but is quite expensive, so one would have expected a premium experience. The room was rather small, mostly filled by a firm but pretty comfortable bed. Linen was clean and crisp, but towels have clearly been in use for some time (they were clean - just old). Breakfast was OK with a good selection of full and continental breakfast offerings, albeit again fairly expensive (surprisingly, it wasn't included with the room). Back to the room: there was a small fridge, with just 1 bottle of water. Wasn't clear if this was free or chargeable. The wardrobe had only two or three hangers, none of which could be used for trousers (just shirts/jackets/coats). No chair in the room, though there was a small, low bench under the TV that you couldn't sit on. No desk, and nowhere to place a suitcase other than on the floor or the bed. Lastly, the bed was on a kind of plinth...so in the dark or a state of inebriation you could be in for an unscheduled trip...

Anonymous Business - 15/10/2018 AccorHotels certified review
« Shabby »

The room was damp and worn down despite its recent renovation. Not worth 220e/night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Françoise Bellegarde Directrice

Anonymous Business - 15/10/2018 AccorHotels certified review
« Engineering manager »

pleasant

Kevin C. Couples - 11/10/2018 AccorHotels certified review
« The hotel did not meet our expectations - too many shortcomings »

Our experience was marred by lack of attention to details, for instance: 1. We were greeted by a friendly, well-dressed receptionist but also present were too scruffy men; neither offered to show us to our room or carry our luggage. 2. The receptionist said the bill would be e-mailed to us but it has yet to arrive. 3. Our room (434) was in an annex with no lighting in the entrance. We had to enter the building in order to turn on the light. 4. Our room had a ceiling which had been repaired but it had then been painted in a different colour. 5. Our bathroom had a bath but no plug. 6. The lift was smelly. etc. The overall impression we had was that the hotel was being run by an organisation which did not care about keeping up standards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ouest Saint-Germain. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns. Sincerely, Françoise Bellegarde Directrice

Amilcar Families - 08/10/2018 AccorHotels certified review
« Good »

Vera good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint-Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Françoise Bellegarde Directrice

Paula Couples - 22/09/2018 AccorHotels certified review
« Pleasant hotel »

Good location, pleasant hotel. Firm beds, I appreciate that. After our stay one of the employees checked my profile on LinkedIn. I think that is a professional attitude.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the review of our hotel! We have noted your remark about check In & check out. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Françoise Bellegarde Directrice

Emanuele Business - 13/09/2018 AccorHotels certified review
« Cousy, nice and calm! »

Could improve breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Céline TROUILLET Revenue Manager

Eddy Solo - 11/09/2018 AccorHotels certified review
« A quiet stay close to Saint-Germain »

The room are clean and quiet (not very big, but enough for one guest). The service is very satisfactory. The transportation is not very far away (but you'll have to walk 10 to 15 minutes). From this station you can reach La Defense or les champs Elysees very quickly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint-Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline TROUILLET Revenue Manager

Anonymous Business - 06/09/2018 AccorHotels certified review
« All good, no real complaints. »

Bathroom was surprisingly small, but hey, how much time do we spend in it anyway....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon, with a bigger bathroom maybe ! Sincerely, Françoise Bellegarde Directrice

Anonymous Business - 28/07/2018 AccorHotels certified review
« Business »

Ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you very much to share your experience regarding your stay at the Hôtel Mercure Paris Ouest Saint-Germain. There are some pots for milk at the buffet, just next to the cups. If not, don't hesitate to ask the waiter . We hope your next visit will be as pleasant as the previous one. Sincerely, Céline TROUILLET Revenue Manager

Neil W Couples - 26/07/2018 TripAdvisor review
« Excellent for visiting Paris »

Rooms as good as they propose. Convenient for the RER to central Paris, Versailles and Giverny. Parking was free and very close. Garden restaurant was lovely with very attentive service. We would happily recommend it - and already have done!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint-Germain. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

Anonymous Business - 23/07/2018 AccorHotels certified review
« Nice area, tiny rooms »

All over ok, nevertheless, my room was more a box.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Françoise Bellegarde Directrice

Anonymous Friends - 18/07/2018 AccorHotels certified review
« Mt »

Very nice. Decent room. Good helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint-Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline TROUILLET Revenue Manager

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