Hotel - Hôtel Mercure Paris Ouest Saint Germain
Mercure Hotel Mercure Hotel

Hôtel Mercure Paris Ouest Saint Germain

3.5/5 137 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • ROISSY CDG
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 7j/7j
    • Opening hours : Week-end 6h30-23h00

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

You'll love our rooms renovated in a modern and harmonious style. Enjoy added comfort with our bedding and tea and coffee making facilities. Our bathrooms come with a rain shower or tub. WIFI access is free. Pets are not allowed.

  • 56 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 3 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Minibar
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.0/5 AccorHotels Rating 935 reviews

Our guest reviews for Hôtel Mercure Paris Ouest Saint Germain

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 137 reviews
X Couples - 10/07/2018 AccorHotels certified review
« Comfortable room with very good shower and friendly staff. »

Breakfast room was very hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. The offer of breakfast will be enriched, we invite you to come back and rediscover it in a few months. We hope to welcome you back to our hotel very soon! Sincerely, Céline TROUILLET Revenue Manager

John N. Business - 06/07/2018 AccorHotels certified review
« Very good facilities and very pleasant staff. »

I was in St Germain for 10 days, on business, and the hotel was an excellent base for what I needed. Comfortable room with space to work, satisfactory breakfast menu and an excellent bar/restaurant (in the garden because of the fine weather). The garden is one of the really great advantages of this hotel - a very pleasant place to sit in the evening (and we had a short business meeting there one afternoon). Overall, a very pleasant experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint-Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline TROUILLET Revenue Manager

David Business - 29/06/2018 AccorHotels certified review
« Hotel stay »

The stay was pleasant as always, however this is the third visit with air con problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence regarding the air conditionner. We hope to welcome you back to our hotel very soon! Sincerely, Céline TROUILLET Revenue Manager

Johnf Business - 24/06/2018 AccorHotels certified review
« Competent and friendly service, good location and nice facilities. My choice in St Germain en Laye as well as Versailles. »

Easy check in, always good service, nice room, good value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint-Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline TROUILLET Revenue Manager

Ahmed S. Business - 19/06/2018 AccorHotels certified review
« Short Business Trip »

Friendly Staff, nice clean room, they treated me as a gold Accor Member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Françoise Bellegarde Directrice

Anonymous Business - 05/06/2018 AccorHotels certified review
« Friendly »

Staff is very friendly and careful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint-Germain. All the staff would like to thank you for the amazing flowers, too. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we can welcome your friends or your family Sincerely, Françoise Bellegarde Directrice

Laura P. Couples - 04/06/2018 AccorHotels certified review

Pleasent, i loved the garden behind but i was sad it was not available, meaning the chairs were not prepared. The stuff was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint-Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry about the garden, the work is still in progress. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Françoise Bellegarde Directrice

David Business - 27/05/2018 AccorHotels certified review
« Mr »

Pleasant stay, with the usual friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint-Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Françoise Bellegarde Directrice

David Couples - 21/05/2018 AccorHotels certified review
« Note the best stay on our EU holiday »

First night was just Ok but second day youth hockey teams arrived and yelling and running up and down the passage at 3.00am in the morning. Where was the adult supervision . My wife had to open the door and yell at them to be quite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ouest Saint-Germain. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Françoise Bellegarde Directrice

Riki H. Friends - 14/05/2018 AccorHotels certified review
« Lovely clean hotel, but difficult check in and out »

I was given a special rate on check in, paid for my room in total as the card machine was playing up to pre authorise the room for an extras, and upon check out, was then charged even more. we wouldn't of had breakfast if we knew there was an additional 64e, after being told we had it included in our rate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Françoise Bellegarde Directrice

Linda Solo - 10/05/2018 AccorHotels certified review
« Too much noise »

There was a wedding at the same time and the music and children screaming in the garden went on very late

Our hotel has responded to the review
Our hotel has responded to the review

Dear LINDA M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ouest Saint-Germain. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Françoise Bellegarde Directrice

Lionel Families - 08/05/2018 AccorHotels certified review
« Wedding music all night »

Didn't sleep because if a wedding. Was not informed at the booking stage. Receptionnist refused to ask the party to reduce the sound. No compensation offered. Club Accor member for years.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Françoise Bellegarde Directrice

Pierre Business - 04/05/2018 AccorHotels certified review
« QUick stopover »

Average hotel in a nice town

Lucas N. Business - 05/04/2018 AccorHotels certified review
« Nice and cosy »

My room was very good, despite the fact that the floor makes noise on walking. The restaurant is very good too, despite the fact that don´t work till 23:00 as described. All the other aspects were very good on my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint-Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. Our Bar Lounge is open until 11:00 PM, but the last order for the restaurant is 9:30 PM, then the kitchen is closed. I do apologize if the information was not clear enough. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline TROUILLET Revenue Manager

D.g.b. Couples - 04/04/2018 AccorHotels certified review
« Our third stay at the hotel, once again in was comfortable and enjoyable. »

We were disappointed with the first room that we were given, in the annex, the lift was not working and the shower was within the bath rather than 'walk in'. Both these factors made it difficult for my wife who has a temporary mobility problem. However we were transferred to a room in the main hotel which was much better and our stay was very comfortable and enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ouest Saint-Germain. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Céline TROUILLET Revenue Manager

Sian Business - 29/03/2018 AccorHotels certified review
« Comfortable »

Efficient check in, room comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint-Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline TROUILLET Revenue Manager

Wayne T. Business - 26/03/2018 AccorHotels certified review
« Comfortable »

The room was clean albeit with quite a small bathroom/shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Françoise Bellegarde Manager

Couples - 23/03/2018 TripAdvisor review
« excellent hotel »

This hotel was beautiful, confortable, clean with a really nice staff. We enjoyed really much !!! The restaurant was good and not expensive. Breakfast was perfect for us. 15 walk min from the train to go directly in the center of Paris (around 30min travel)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Pankaj S. Business - 14/03/2018 AccorHotels certified review
« Excellent Service. »

It was raining on Sunday and i wanted to visit Eiffel Tower and was not carrying umbrella. The Person at the front desk arranged the umbrella from the house keeping staff. Thanks to Fatima who gave her umbrella. It is such good gesture from the hotel staff brings you back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint-Germain. It is always a pleasure for us to help our guest and receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one (maybe with sunny weather !). Sincerely, Céline TROUILLET Revenue Manager

Mark W. Friends - 13/03/2018 AccorHotels certified review
« Good location, hotel was OK. Main areas look good and relatively new. »

OK. Bedroom was small. Bathroom was very small and extractor fan did not work so got very steamy when showering. Breakfast was almost gone and was not refilled while we were there. What was left was good. Staff were generally friendly. Public areas of hotel are very much improved since last stay a couple of years ago.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. Please, feel free to ask the staff if you need a product on the buffet. To have a bigger room, you can book a "Superior room" for your next stay. We hope to welcome you back to our hotel very soon! Sincerely, Céline TROUILLET Revenue Manager

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