Hôtel Mercure Paris Ouest Saint Germain 3 stars

TripAdvisor rating 3.5/5 167 reviews
Hôtel Mercure Paris Ouest Saint Germain
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Hotel extras

The Mercure Paris Ouest St Germain hotel is a 10-minute drive from the golf course and race course and 550 yards (500 m) on foot from the city center and its shops. In fine weather, you can enjoy the terrace and its garden. Free WIFI throughout the hotel.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • ROISSY CDG
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

From September 21 to October 6, 2018, make the most of your stay in Saint-Germain-en-Laye and discover new francophone artists at the l'Estival music festival!

Hotel location

Hôtel Mercure Paris Ouest Saint Germain

11 Avenue Des Loges
78100
saint germain en laye
france

Tel: +33139215090

Fax: (+33)1/39215091

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS 258 :   258 Saint-Germain-en-Laye RER

  • BUS RATP :   Noctilien N153 St-Germain-en-Laye

  • RER LIGNE A :   A (A1) ST-GERMAIN-EN-LAYE

  • By plane

    ORLY At 20km / 12 miles

  • By plane

    ROISSY CDG At 44km / 27 miles - Shuttle paying

  • By train

    ST GERMAIN EN LAYE At 0km / 0 miles

GPS :48.903667, 2.093582

Our accommodations

You'll love our rooms renovated in a modern and harmonious style. Enjoy added comfort with our bedding and tea and coffee making facilities. Our bathrooms come with a rain shower or tub. WIFI access is free. Pets are not allowed.

Standard room with 1 single bed

  • Max. number of persons: ‌1
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk(...)

Superior Room with double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk(...)

Standard Room with a double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk(...)

Standard Room with twin beds

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk(...)

Standard Room with one double bed and one single bed

  • Max. number of persons: ‌3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Audio docking station(...)

Our restaurants and bars

LE BAR LOUNGE 11.78

Photo non contractuelle / Strictly non binding

Enjoy the summer on our terrace, renovated in 2018. Succumb to the temptation of our treats and homemade iced teas. Our chef serves up delicious dishes garnished with aromatic herbs from our garden.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 136 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Hôtel Mercure Paris Ouest Saint Germain

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

1,267 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

167 reviews

very nice

Customer review rating 4.1/5

Anonymous Business - 11/06/2019 AccorHotels certified review

i just had time to enjoy the breakfast!

mercure st germain-en-laye

Customer review rating 4.1/5

Client Couples - 10/06/2019 AccorHotels certified review

bien

Formidable

Customer review rating 4.1/5

S. Couples - 04/06/2019 AccorHotels certified review

Formidable

Cher Monsieur S., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons pouvoir vous accueillir à nouveau très bientôt. Nous notons cependant que vous n'êtes pas totalement satisfait du programme LE CLUB. Sachez que celui-ci va évoluer en fin d'année afin d'apporter à nos clients plus de bénéfices. Encore une fois, merci de votre confiance, Monsieur S. Cordialement Françoise Bellegarde Directrice

Excellent

Customer review rating 4.1/5

Jeremy Solo - 02/06/2019 AccorHotels certified review

Clean room, comfortable bed, lots of pillows which is VERY important, great aircon and windows, nice staff. I slept really well

Good experience

Customer review rating 4.1/5

Anonymous Friends - 01/06/2019 AccorHotels certified review

Hotel is situated in a quite place, very close to the forest. Good value for money.

Great location - great value for money

Customer review rating 4.1/5

Cidi Business - 22/05/2019 AccorHotels certified review

Great lopcation in very quiet environment Nice rooms with windows to open! Nice food in restaurant Good and friendly service Fast check-in and check-out service

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Françoise Bellegarde Directrice

Lovely location. Good hotel

Customer review rating 4.1/5

Shouvik Business - 21/05/2019 AccorHotels certified review

Room layout was odd with a narrow passage between the bed and TV on the wall. Apart from that no issues. Great breakfast.

The Hotel covers the essentials for a short-period lodgement

Customer review rating 4.1/5

Jacques Friends - 06/05/2019 AccorHotels certified review

Just fair. The hotel has good breakfast, polite staff, reasonably clean, set up in old dark facilities. Maybe it’s time to renew the environment.

Ok

Customer review rating 4.1/5

Ka Business - 18/04/2019 AccorHotels certified review

Stayed before at better rate for similar service, hotel receptionist with top service, bar responsible rather unfriendly, good check out

Clean, good breakfast but that’s it.

Customer review rating 4.1/5

One N. I. S. G. E. L. Families - 16/04/2019 AccorHotels certified review

Rooms are clean but outdated and without charming. Windows are not so efficient to handle the difference of temperature (2 degrees outside and you really feel it!) and the room is finally noisy (noises from other rooms such water pipes). That’s say, it it quite clean, nice people and at 5 min from down town.

Mediocre

Customer review rating 4.1/5

George Business - 13/04/2019 AccorHotels certified review

Mediocre service no TV channels in English . Remote control not working well. Room quite good.

Dear GEORGIOS M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ouest Saint Germain. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christelle KIEFFER Responsable du développement commercial et de la qualité

Always nice

Customer review rating 4.1/5

Johan W. Business - 12/04/2019 AccorHotels certified review

Been coming here for years, good service, good breakfast, nice and clean rooms. Nothing to complain about.

Dear JOHAN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christelle KIEFFER Responsable du développement commercial et de la qualité

Good location but with some shortfalls

Customer review rating 4.1/5

Martin S. Families - 03/04/2019 AccorHotels certified review

Nicely located room, small bathroom. Unfortunately the pillows were very hard which interrupted a good nights sleep. Staff excellent.

Dear MARTIN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint Germain. It is always a pleasure to receive positive feedback, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christelle KIEFFER Responsable du développement commercial et de la qualité

very nice stay

Customer review rating 4.1/5

Olivier Business - 31/03/2019 AccorHotels certified review

very nice and pleasant stay Staff is charming Parking entrance difficult to find and big hole at the entrance

Very well located, clean and spacious room

Customer review rating 4.1/5

Claire Families - 11/03/2019 AccorHotels certified review

Very well located next to the rer and castle, downtown close by, good place to stay. Not the most charm full hotel (restaurant and breakfast room ...) but nice people, clean, great hospitality

Dear CLAIRE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christelle KIEFFER Responsable du développement commercial et de la qualité

Generally good stay but I only really used hotel to sleep!

Customer review rating 4.1/5

Ian Business - 04/03/2019 AccorHotels certified review

Hotel seems good but I only really used it to sleep as I arrived later both nights due to flight and having evening meal out. I was also out early (did not take breakfast) two mornings so I only really used the room for sleep. Room was fine but on last morning water in shower was only lukewarm. I reported it to reception when I left.

Dear Keith W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ouest Saint Germain. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christelle KIEFFER Responsable du développement commercial et de la qualité

Quiet and beautiful surroundings

Customer review rating 4.1/5

Michelle T. Couples - 27/02/2019 AccorHotels certified review

Warm welcome, got a free breakfast because light in toilet did not work.

Dear MICHELLE t., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christelle KIEFFER Responsable du développement commercial et de la qualité

Comfortable and convenient

Customer review rating 4.1/5

Sienna Couples - 17/02/2019 AccorHotels certified review

Staff were friendly and the hotel was nice and clean

Dear GINA L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christelle KIEFFER Responsable du développement commercial et de la qualité

Not as good as such should be. Mecure hotels should be better than this.

Customer review rating 4.1/5

David S. Business - 14/02/2019 AccorHotels certified review

I stayed at this hotel for 12 nights Room was exactly what I was expecting and so no complaints with that. The biggest issue is that there is no proper path to the hotel. Access is using an unmade road which is full of potholes. This means that when it rains (as it did during my stay) you have to walk through mud. This means if you walk out of the hotel your shoes and trousers get dirty walking to the RER station. I think that this is very poor for a hotel chain such as Accor to not to address this. It also prevents you from walking the 0.5 km to the RER with your suitcase and you have to get a taxi. Your website states that the RER is in walking distance but does not tell you that you will not be able to walk there with your suitcase and you will get covered in mud. The breakfast was adequate although a bit inconsistent in what was available each day. Sliced bread for toast was invariably stale and not replaced with fresh everday. The hot food was not very good. I have much better breakfasts at other Mecure and Ibis hotels. There also seems to be a shortage of coathangers at the hotel. I was staying for 12 nights and had 3 coathangers. I asked for some more but was told that there were no more available. I found this surprising I stayed in a superior room which had a nespresso machine. Normally there were three and sometimes two capsules. If you run out, the hotel staff are not able to provide more if the house keeper is not there As you can tell from my comments I am not that impressed with the hotel. In the near future I am going to stay there again with my wife for two nights Feb and I am not looking forward to it. I had pre-paid for the room. I wish I had not because otherwise I would have cancelled the booking.

Good, but not perfect

Customer review rating 4.1/5

Ronald B. Business - 31/01/2019 AccorHotels certified review

My stay was good, but not perfect. The bed was to hard and the room was very small with the television on a side wall. The weather was not so good and the walk from the RER station to the hotel (because of rain and snow) was wet and dirty because there is no proper pedestrian side walk only a dirt road. Because of this, currently my preferable stay would be in the Center of St Germain in the new IBIS hotel. Br.

Dear Guest, Thank you for taking the time to share your feedback. Unfortunately, the road close to the hotel is a listed area. We are not allowed to do some work around We hope to welcome you back to our hotel ! Sincerely, Françoise Bellegarde Directrice
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