Hôtel Mercure Paris Ouest Saint Germain 3 stars

TripAdvisor rating 3.5/5 183 reviews
Hôtel Mercure Paris Ouest Saint Germain
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Hotel extras

The Mercure Paris Ouest St Germain hotel is a 10-minute drive from the golf course and race course and 550 yards (500 m) on foot from the city center and its shops. In fine weather, you can enjoy the terrace and its garden. Free WIFI throughout the hotel.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • ROISSY CDGPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

From September 21 to October 6, 2018, make the most of your stay in Saint-Germain-en-Laye and discover new francophone artists at the l'Estival music festival!

Hotel location

Hôtel Mercure Paris Ouest Saint Germain

11 Avenue Des Loges
78100
saint germain en laye
france

Tel: +33139215090

Fax: (+33)1/39215091

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS 258 :   258 Saint-Germain-en-Laye RER

  • BUS RATP :   Noctilien N153 St-Germain-en-Laye

  • RER LIGNE A :   A (A1) ST-GERMAIN-EN-LAYE

  • By plane

    ORLY At 20km / 12 miles

  • By plane

    ROISSY CDG At 44km / 27 miles - Shuttle paying

  • By train

    ST GERMAIN EN LAYE At 0km / 0 miles

GPS :48.903667, 2.093582

Our accommodations

You'll love our rooms renovated in a modern and harmonious style. Enjoy added comfort with our bedding and tea and coffee making facilities. Our bathrooms come with a rain shower or tub. WIFI access is free. Pets are not allowed.

Standard room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Superior Room with double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Standard Room with a double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Standard Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Standard Room with one double bed and one single bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Our restaurants and bars

LE BAR LOUNGE 11.78

Photo non contractuelle / Strictly non binding

Enjoy the summer on our terrace, renovated in 2018. Succumb to the temptation of our treats and homemade iced teas. Our chef serves up delicious dishes garnished with aromatic herbs from our garden.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 136

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Hôtel Mercure Paris Ouest Saint Germain

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

1,360 reviews

tripadvisor

TripAdvisor Rating 3.5/5

183 reviews

Non—restful.

Customer review rating 4.1/5

Michael R. Business - 27/09/2019 AccorHotels review

The room itself was fine, but it was located adjacent to the central stairway and the noise from footsteps was surprisingly loud. It was not possible to sleep when the stairs were in use. Also, there were no towels provided on the first night.

Hotel Mercure in Saint Germain-en-Laye very disappointing

TripAdvisor rating 3.5/5

Jacqueline F Couples - 25/09/2019 TripAdvisor review

I found this hotel extremely disappointing. The room we had was far too expensive and not fit to be classed as Privilege room. The bathroom was ridiculously small and the staff did not seem to know anything.

Mrs

Customer review rating 4.1/5

Lynn B. Families - 03/09/2019 AccorHotels review

Nice room although with premium room relaxing chairs would be nice. Disappointed that the bar was closed at the weekend. We came back after a long day & would have been nice to relax with a drink in the bar. Our TV wasn’t working, when we asked we were told there had been a storm & cables were damaged. We were offered a change of room but it was a shame we weren’t told of the problem when we checked in & offered a change then. The problem was obviously known but we weren’t told when checking in. We had to highlight it. When it was a known problem surely we should have been told & offered a change of room at check in rather than having to highlight it. Breakfast was nice but when things ran out not replaced. No pancakes 2 mornings & some of the bread selection was finished & not replaced

Thank you

Customer review rating 4.1/5

Ana Business - 26/08/2019 AccorHotels review

It started a little difficult with the cancellation of my reservation, but when getting to the hotel everything went very well. The room and the service were very good.

Not a 3 stars hotel

TripAdvisor rating 3.5/5

christeleknights Couples - 18/08/2019 TripAdvisor review

1. Even if the room was big, there was no space to put up things in the bathroom and nearly no space in the cupboard for clothes. 2. The room said it was a King bed but in fact it was two single bed put together which meant a hole in the middle of the bed 3. The bed sheet was far too small for the size of t he bed 4. The room was clean in a rush every day 5. Some of our towels were stained 6. Use of plastic cup in the bathroom instead of glass is not great 7. The receptionist changed all the time and sometimes no one was there 8. Kitchen was closed which I found weird and no one ever at the bar

As expected

Customer review rating 4.1/5

James G. Families - 31/07/2019 AccorHotels review

I have used the hotel many times because of location - it was as expected i.e. clean, simple and a great location. As usual my only criticism is the small signs of wear and tear that show a lack of maintenance such as door and window handles that are broken, and the poor quality of plastic goblet in the bathroom that always cracks when you take it out of the plastic wrapping and then leaks.

Ms

Customer review rating 4.1/5

Rita Couples - 23/07/2019 AccorHotels review

Very pleasant, but the room was freezing cold on arrival and there was insufficient milk in the room, however, I managed to find a member of staff who was very helpful and found me some milk. There was only 1 bathrobe and slippers and 2 guests!

Very nice surroundings

Customer review rating 4.1/5

Thomas Business - 14/07/2019 AccorHotels review

Good breakfast, friendly staff, not so user friendly parking spots though

Nice hotel, with enjoyable garden, in a nice surrounding

Customer review rating 4.1/5

Aurelien Business - 13/07/2019 AccorHotels review

The hotel has charm, thanks to a very nice garden and nice and quiet surroundings. The all premises has been well refurbished. Only the parking is not the most practical.

Disappointed, I expect better from Mercure!

Customer review rating 4.1/5

John M. Business - 12/07/2019 AccorHotels review

Reception was OK but benefits of a privilege room were not explained! Room was acceptable but could not pull the curtains fully to block the light coming in and there was not light ion the working area! Restaurant selection was poor and service almost non-existent. I selected this hotel because of the brand reputation and that it had a restaurant on site. Perhaps I need to re-think my automatic selection of Accor Hotels.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Françoise Bellegarde Directrice

Felt just like home...

Customer review rating 4.1/5

G. Business - 03/07/2019 AccorHotels review

The period I have stayed it has felt like home each time I have come back from The Netherlands. I have to travel every two weeks back to The Netherlands and work most of the days in Saint-Germain-en-Laye. What is quite surprising is the variety of dinner they have each week. Each week it's a different menu. Staff are friendly and kind.

Disappointing

Customer review rating 4.1/5

I. P. Families - 26/06/2019 AccorHotels review

Expected to see an hotel of 'classe Mercure'. Discovered a hotel in sad need of restoration. Room reserved well ahead of visit ; given room in exterior building. (Gold membership???). Restaurant from appearance looked like a low-class cantine.. Rescinded taking breakfast there.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Françoise Bellegarde Directrice

Very nice

Customer review rating 4.1/5

Anonymous Couples - 23/06/2019 AccorHotels review

Excellent, except for one weekend day our room was not made up (we then asked and it was).

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Please, receive our apologize for the problem with your room. We hope to see you again soon. Sincerely, Françoise Bellegarde Directrice

Friendly staff, comfortable room, excellent food.

Customer review rating 4.1/5

John N. Business - 16/06/2019 AccorHotels review

All the staff were very friendly and helpful, the staff in the bar and restaurant welcoming me back like an old friend. The room was comfortable and contained all the facilities that I needed. French food is almost always good and the food in the hotel restarant compared very favourably with food in most British restaurants (British hotel food is far inferior).

Nice and quiet room, but really too small !

Customer review rating 4.1/5

Federico Business - 14/06/2019 AccorHotels review

the hotel is nice and quiet, but my room was really too small ! I was on a business trip and not having even a little table where you can work on your PC was really disappointing

very nice

Customer review rating 4.1/5

Anonymous Business - 11/06/2019 AccorHotels review

i just had time to enjoy the breakfast!

mercure st germain-en-laye

Customer review rating 4.1/5

Client Couples - 10/06/2019 AccorHotels review

bien

Formidable

Customer review rating 4.1/5

S. Couples - 04/06/2019 AccorHotels review

Formidable

Cher Monsieur S., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons pouvoir vous accueillir à nouveau très bientôt. Nous notons cependant que vous n'êtes pas totalement satisfait du programme LE CLUB. Sachez que celui-ci va évoluer en fin d'année afin d'apporter à nos clients plus de bénéfices. Encore une fois, merci de votre confiance, Monsieur S. Cordialement Françoise Bellegarde Directrice

Excellent

Customer review rating 4.1/5

Jeremy Solo - 02/06/2019 AccorHotels review

Clean room, comfortable bed, lots of pillows which is VERY important, great aircon and windows, nice staff. I slept really well

Good experience

Customer review rating 4.1/5

Anonymous Friends - 01/06/2019 AccorHotels review

Hotel is situated in a quite place, very close to the forest. Good value for money.

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