Hotel - Mercure Bilbao Jardines De Albia
Mercure Hotel Mercure Hotel

Mercure Bilbao Jardines De Albia

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4.0/5 412 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • The car park costs EUR 25 per night and the entrance is at Uribitarte 7
  • Reduced mobility rooms
  • Breakfast
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
  • 100% non-smoking hotel

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • The car park costs EUR 25 per night and the entrance is at Uribitarte 7
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Early Check In

Leisure and activities

  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 3 meeting room(s)
See all services

Hotel location

Our rooms

  • 138 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Crib on request
    • Crib on request
    • WIFI in your room
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 915 reviews

Our guest reviews for Mercure Bilbao Jardines De Albia

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 412 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Friends getaway - 13/10/2017
« Perfect place to stay with an excellent location »

Bilbao is a very interesting town and the hotel was well located and well equipped for the visitor. It was walking distance to the Gugenhein, & the fine arts museum. We took a short taxi ride to the Basque museum (excellent) and to the old own. The staff was friendly and helpful with good advice .

AccorHotels certified review
Lorna Couples - 04/10/2017
« Good stay impacted by nise outside. »

We were on floor 3 - very bad noise from the youths in the street and steps close to our room. On the Saturday night - the disturbance went to 5 am in the morning.

AccorHotels certified review
Ruben F. Couples - 01/10/2017
« Amazing »

Diego Mayor Lopez was amazing.

TripAdvisor review
Couples - 01/10/2017
« Bilbao stay »

Great location very central to restaurants, bars and transport. The rooms are large and very well appointed; extremely comfortable bed and no outside noice to disturb your sleep. The bar area is near reception and is a great location to have a drink and enjoy some bar snacks. Big disappointment was the breakfast; located in a small area the food selection offered was extremely limited and when I tried the baked beans they were cold. There was no atmosphere in the dining area and the staff were not helpful.

AccorHotels certified review
Dianne Couples - 28/09/2017
« Good customer service at Bilbao »

We found the reception and other staff very helpful.

AccorHotels certified review
Anonymous Solo - 21/09/2017
« Excellent stay.I »

I enjoyed my stay very much. All the staff were kind and very helpful. Lovely hotel in an excellent location.

AccorHotels certified review
Huw Couples - 19/09/2017
« Good »

Good hotel in a great location in Bilbao

AccorHotels certified review
Keith F. Couples - 18/09/2017
« Good apart from when my room was not made up and it was suggested it was my fault. »

Apart from the experience mentioned above, it was good. However that experience was bad and i'm considering changing my future hotel plans.

AccorHotels certified review
Anonymous Couples - 17/09/2017
« Mr Robert P. »

Room was very noisy. Noise was coming from the room above and started around 12pm

AccorHotels certified review
Mike Couples - 17/09/2017
« Good city centre hotel »

Not easy to find by car and €25 hotel car park charge excessive. Smart reception and bar area and Privilege room was very good. Breakfast was good quality but in a somewhat cramped space.

TripAdvisor review
Friends getaway - 17/09/2017
« A nice 'standard' hotel in a good location. »

I booked that hotel for 3 nights ,non refundable ,paid in advance.Due to new circumstances,i asked to split my stay,and to postpone one night to few days later. Unfortunately ,i was refused, in a very unpleasant way..That is not a way to treat Loyal clients of your hotel chain.Thus,you should ......

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, The non refundable rate is a non flexible offer, which enable our guest to enjoy a very aggressive discount. However it has its disadvantages of not being modified. I will review our procedure with our reception team to make sure they are capable of handling better this type of queries. I hope that this won't stop you from enjoying this type of offers in the future. Best regards, Isabelle G.

AccorHotels certified review
Lisa B. Couples - 11/09/2017
« Great Stay in Central Bilbao »

We gad a great stay at Mecure Bilbao, its central to all key places. Our Junior Suite was very comfortable, room ratger dark tho, not much natural light. Staff very helpful and friendly. Pedro is a great asset to the hotel. Breakfast could gave been better, better quality oranges needed for juice, not enough variety of items, needs more fruit. I would however stay here again

AccorHotels certified review
Kal Families - 11/09/2017

The staff were very helpful and the room was excellent and this mde a very enjoyable stay.

AccorHotels certified review
Ian Families - 09/09/2017
« Nice hotel. Good location »

Enjoyable stay. Clean rooms. Friendly staff. Room ok size wise but very poor location. Very dimand only a small window with absolutely no view

AccorHotels certified review
David W. Friends - 06/09/2017
« Nice »

First point you have addressed survey to B M. my friend who checked in under my name David w. as due to accident on motorway I missed flight & along with other companion arrived a day late. Overall stay was satisfactory, significantly staff were very good but I was little disappointed with size of triple room, there was barely space to move around + rather dark. Also cost at 265 euro per night. In that regard I booked in £ but my credit card was charged in euros which attracted additional charge £11 to rub salt in wounds. As loyal accor card holder (no.30…7445 ) I usually get upgrade & whilst I do not expect this room was not what I expected. In addition we were not offered usual welcome drinks and we did spend a fair amount at bar. Having said this I found public areas very nice, the breakfast was good although I only used once & my friends not at all. I spoke with other hotel guests who payed a lot less than we did & seems there twin was basically same as our triple. One of the lifts was not working & was taking couple minutes which was frustrating as room keys also malfunctioned & had to go up & down a few times. I do not think think we go value for money.However, I think I would give another try but not triple. Either suite or 2 rooms.

AccorHotels certified review
From B. (. Friends - 04/09/2017
« Can be recomended! »

Good locatiom, good rooms, good breakfast and nice service. Good value for money.

TripAdvisor review
Couples - 01/09/2017
« excellent service, top location »

excellent service at front desk, top location center Bilbao. Rooms are rather standard and minimalistic but practical and silent. only minus = not enough elevators. For the rest surely recommendable for short stays.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe, Thank you for your comment. It seems that you may have experience wait for the lift. Our apologies: our left lift was having trouble, but it's fixed now. Best regards, Isabelle G.

AccorHotels certified review
Brendan H. Couples - 28/08/2017
« Great hotel »

Lovely room Wonderful common areas

AccorHotels certified review
Family T. Families - 22/08/2017
« Uncomfortable sofa beds!! »

We had a family room, which faced inwards, the window was small, so the room was dark. The room was fine, except that the sofa bed, which was terrible! It creaked loudly everytime anyone moved in the bed and there was a dip in the middle of the mattress. Two uncomfortable nights. Otherwise, the foyer was impressive and all the staff were welcoming and friendly. It was Aste Nagusia and the scarves were a nice touch, much appreciated.

AccorHotels certified review
Robert G. Couples - 21/08/2017
« Great location, great stay, great staff »

He had a short weekend day at the hotel. Staff were very helpful, the room was great, and the location could not be better

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