Hotel - Mercure Bilbao Jardines De Albia
Mercure Hotel Mercure Hotel

Mercure Bilbao Jardines De Albia

4.0/5 682 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • The car park costs EUR 25 per night and the entrance is at Uribitarte 7
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Shoe shine machine

Leisure and activities

  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)


  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 3 meeting room(s)
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Hotel location

Our rooms

  • 138 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 1,659 reviews

Our guest reviews for Mercure Bilbao Jardines De Albia

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 682 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
C. Business - 12/02/2019 AccorHotels certified review
« A great place to stay »

Good location, spacious and clean bedroom, good selection at breakfast. Friendly service.

Joe K. Families - 11/02/2019 AccorHotels certified review
« Very good »

Bedroom was clean, check in was quick, and facilities were good.

Manuel B. Business - 10/02/2019 AccorHotels certified review
« Great Location, ok room »

The location was great in the centre of Bilbao. However, the room was a bit disappointing. The cleanliness and especially the pillow and the overall bed-set are rather dissapointing for a 4 star hotel. I am used to sleep in hotels, due to my job, but the bed was really unsatisfying.

Holly Friends - 20/01/2019 AccorHotels certified review
« Great deal in off-season »

Staff was super friendly. Room was clean and comfortable. We all enjoyed our visit. Also great location.

Couples - 13/01/2019 TripAdvisor review
« A comfortable stay »

We booked a suite for a week-long visit to Bilbao and were generally satisfied with the quality of the accommodation and appointment of the room. The few requests we had were promptly attended to by friendly staff (toiletries for two guests; more hangers). The upholstery of the pull-out bed (used as a sofa) would have benefitted (imo) from in-depth cleaning prior to our arrival and the placement of a doorstop on the floor right in front of the loo (in the room we occupied, perhaps not in others) is a rather questionable and unexpected inconvenience. I wondered at the placement of a double bathrobe hook [in the spacious bathroom] on the wall right between the loo and bidet - another bit of not-too-well thought out planning (imho). As I am a bit "finicky", the overflow opening of the sink needed some of my personal attention, as did the silicone outside the shower partition. We were pleased that it was so easy to get to the super-efficient tram line and only a short walk to the old city, the riverside promenade, nearby excellent shopping areas, and a variety of eating establishments. The snack bar at the reception level is efficiently managed and well-frequented and has available various sandwiches, appealing hearty hot and cold snacks, sweets and a good variety of beverages. Overall, we enjoyed a comfortable stay at this Accor establishment.

martynheyes Couples - 11/01/2019 TripAdvisor review
« Very disappointing »

This was a very expensive poor hotel. Room was freezing cold with all the heating turned off, food was disgusting and, with the exception of the receptionist, the staff were totally disinterest in serving the guests. There are far better hotels in Bilbao.

Dr M. H. Couples - 09/01/2019 AccorHotels certified review
« Worst ever! »

Appalling. With the exception of the front desk receptionist, everything else was awful. Freezing room where the heating did not work. Terrible and expensive rubbish food. Staff who could not show any interest in serving their customers.

Couples - 03/12/2018 TripAdvisor review
« Comfortable Centrally Placed Modern Hotel »

Friendly staff, spacious clean room, good breakfast.Charming bar. Centrally located and within walking distance of sights we wished to see. If you are arriving in your own car, you need to park outside in their unloading spot and go in for directions to the parking garage which is complicated so you need the map they provide.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Loretta, Thank you very much for your comment regarding the experience in our hotel. We are very pleased to see you enjoyed all the facilities in our hotel and specially the central location of the hotel. We look forward to seeing you again in Bilbao. Yours sincerely,

Couples - 15/11/2018 TripAdvisor review
« Good breakfast, not so good rooms »

We arrived late at night and were checked in and in our room really quickly. The staff were pleasant and helpful throughout our stay.Even though I have Accor gold status not only hadn't we got a room upgrade (the hotel was quite full and there are very few higher category rooms) but we'd been put in a room on a really low floor, with a view of a grim little courtyard behind the hotel. The window was tiny but it didn't make much difference since very little daylight made it down there anyway. I was surprised to discover that there are actually two even lower floors with rooms.The room was quite warm and the air conditioning had apparently been turned off for the season since turning on the fan just blew more warm air into the room.On the other hand the location was very convenient for the centre of Bilbao, a short walk from the airport bus and the metro.Breakfast was good, with eggs cooked to order and a good variety of hot and cold items. The staff were efficient and clearing tables and keeping the buffet stocked.

Michael M. Couples - 04/11/2018 AccorHotels certified review
« Fifth stay »

Once again it surpassed my expectations staff helpful and efficient great stay.

Paul F. B. Couples - 20/10/2018 AccorHotels certified review
« Perfect location for Bilbao visit »

Very comfortable and clean double room. Excellent breakfast bar and room. Very helpful and friendly staff

Anonymous Families - 16/10/2018 AccorHotels certified review

Excellent, staff made all the difference as they were very helpful

Anonymous Couples - 15/10/2018 AccorHotels certified review
« A very good Mercure with friendly staff, excellent location, private (but expensive) parking. Good breakfast. »

Friendly check-in, well equipped room (we did choose the Deluxe room), customer-focussed staff and good, well-priced wines and tapas. Overall, a good hotel to visit Guggenheim and enjoy Bilbao. Only complaint is that at 25 euro a night, the parking is expensive!

Anonymous Solo - 13/10/2018 AccorHotels certified review
« excellent hotel »

Good location and clean rooms

Tracey L. Couples - 13/10/2018 AccorHotels certified review
« Nice hotel in good location »

Nice room with very comfortable bed. Not a very good view but relatively quiet at night. Very clean and nice staff. Would be good to provide a free bottle of water in the room.

Friends getaway - 12/10/2018 TripAdvisor review
« Perfect accomodation in a lovely city »

The hotel is located in the centre of the city so everything can be visited on foot.The rooms are spaceful, and once inside, no noises of other room's bathrooms or from the exterior, which is very helpful to have a good night's rest. Beds ate very comfortable als wellBreakfast is mmmm, with fresh orange juice, fresh fruit, and for the rest, everything you can imagine for breakfast - in other words, perfect!

Jane S. Couples - 09/10/2018 AccorHotels certified review
« Great location and excellent staff »

We walked to the Guggenheim, along the river to the funicular and parkland above the city, to restaurants, bars, shops and parks. We were collected from the hotel for a wonderful day trip to San Sebastián. Whilst being close to everything, our room was quiet and dark to sleep. Staff were great at the reception counter and bar areas. Very helpful.

Stephen Solo - 06/10/2018 AccorHotels certified review
« Efficient friendly staff in a great location »

From check in to check out staff helpfull and welcoming

B. C. Business - 06/10/2018 AccorHotels certified review
« Perfect »


D. Business - 05/10/2018 AccorHotels certified review
« Bilbao for business »

Great people and great service in a nice location

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