Hotel - Mercure Bilbao Jardines De Albia
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Mercure Hotel

Mercure Bilbao Jardines De Albia

Calle San Vicente 6 
48001  BILBAO
SPAIN

347 reviews
TripAdvisor Rating Based on 347 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Reduced mobility rooms
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
  • 100% non-smoking hotel
  • Early Check In

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Early Check In

Leisure and activities

  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 3 meeting room(s)
See all services

Hotel location

Our rooms

  • 138 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Crib on request
    • Crib on request
    • WIFI in your room
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 813 reviews

Our guest reviews for Mercure Bilbao Jardines De Albia

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 347 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Troteradelmundo Families - 12/08/2017
« Modern hotel at the heart of Bilbao »

Friendly and helpful staff, modern facilities and good food. Tiny fitness, but with all needed for not to miss your training. Wide variety of treatments at the SPA and professional staff taking care of all your needs during the stay. Highly recommended property.

AccorHotels certified review
Kristy Z. Couples - 02/08/2017
« Wonderful hotel and experience.  »

We purchased the culture package and parking. Once arriving at the hotel it was easy to park and leave our luggage while we hit the museum. Once we returned our privlaged room was ready and it was wonderful. The only down side i could say was there was some confusion over how the mini bar worked in that room... i asked 2 people how it worked, some said it was all free, others said some of the items were free and others were not, so overall we were to scared to take anything bar water! The hotel is lovely, in a great position, the bar, and cafe service was always good.

TripAdvisor review
325stanleyg Family - 30/07/2017
« Nice and very well located for turism »

Nive small hotel. Vert convinient for short visits . Walking distance to key city points. Very good reception desk service. Just a little expensive for parking. I was not expecting getting charged 25 euros per day. Exactly the same that blue public parking per hour.....

AccorHotels certified review
Busanwanderer Couples - 26/07/2017
« Wonderful stay! »

The room, breakfast, staff, location, hotel in general were all wonderful! The hotel deserves its 4* rating. Actually I would give you 4 1/2*! Only tiny negative was that the room is a bit dark when all the drapes are drawn.

AccorHotels certified review
Anonymous Couples - 20/07/2017

Friendly and helpful staff. Excellent room. Comfortable bed.

AccorHotels certified review
Rosa C. M. Solo - 19/07/2017
« Estupenda  »

Muy agradable

AccorHotels certified review
Mel Business - 19/07/2017
« Nice cosy hotel with friendly staff »

very friendly/helpful check in and reception staff - lovely breakfast and great location

AccorHotels certified review
Alan S. Couples - 16/07/2017

Very comfortable. Definitely Mercure standard. Breakfast good. Zuria restaurant brilliant.

AccorHotels certified review
Alfredo Couples - 10/07/2017
« A/C issues, electricity shut-off switch »

The room was great, the bed comfortable. However, the air conditioning unit wasn't functioning well. It took hours for the room to cool down with the tiny amount of cold air coming from the A/C. Additionally, the room has an device that will shut off the electricity unless you have a room key card in the device. On our last day we left one of our key cards in the device while we explored Bilbao, in order to cool the room and charge our electronic devices (including my laptop). However, the maid removed the key card from the device, and we returned that night to a hot room with all our devices uncharged and a laptop that had shut off, losing all my work. Needless to say, we were highly dissatisfied with this.

AccorHotels certified review
Harpergroup2 Couples - 07/07/2017
« Good service, but no drawers »

Front desk service was excellent, room was well made up & clean. Oddities: large bedside tables with closed fronts, but no storage (shelves or drawers) for personal items. In the bathroom, though the shower was very large and was equipped with 2 shower heads (both of which worked beautifully), there was no no place in the shower to put the little tubes of shower gel and shampoo - unless you squeezed then into the towel rack. Also, there is no active fan in the bathroom, which meant air circulation and venting was minimal.

AccorHotels certified review
Anonymous Couples - 30/06/2017
« Good comfortable hotel in a reasonably central position »

Enjoyable. Staff were friendly and helpful.

AccorHotels certified review
Amanda M. Friends - 27/06/2017
« A very comfortable stay in a great location. »

Everything you want in a hotel was provided - comfortable, clean rooms; bath products; kettle and mini bar; great breakfast; good bar; secure car parking; great location and helpful staff. The only negatives i could find is the fixed coat hangers which are a pain to use and the lack of a net or somesuch to provide a bit more privacy from the building opposite my room (i had to have the curtains drawn in the daytime as i wasn't sure the windows were darkened if viewed from outside). Otherwise a brilliant stay and i would heartedly recommend any visitor to Bilbao staying there.

AccorHotels certified review
Anonymous Couples - 26/06/2017
« First time in Bilbao  »

Very good centrally located hotel. Friendly staff especially the bar staff. Very quiet room. Would have liked a bath but shower very good. Only slight criticism would be that hot dishes for breakfast were not particularly inspiring. Would stay again at hotel.

TripAdvisor review
Friends getaway - 26/06/2017
« A comfortable hotel in a great location »

Everything you need in a hotel - comfortable room, bathroom products, kettle, great breakfasts, secure car parking, nice bar and helpful staff. Great location too - everything you want to see on a trip to Bilbao is within 10 minutes walking with lovely bars and restaurants a stone's throw. Anyone going to Bilbao would find this a lovely hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Astra, We thank you for taking the time to write a review on the Mercure Bilbao Jardines de Albia. We're glad to hear that you enjoyed the location and our hotel in general, the breakfast in particular. We look forward to welcoming you in the future. Best regards, Isabelle G.

AccorHotels certified review
Alec Couples - 24/06/2017
« Comfortable city break »

Enjoyed the stay in Bilbao. Hotel was well suited to explore city centre. Hotel amenities were good and breakfast was excellent. Recommend this hotel.

AccorHotels certified review
Anonymous Families - 23/06/2017
« extremely good all-round »

Too and staff were excellent particularly the night manager and the gent with the beard who treated us when we arrived and arranged for my SUP boards to be stored behind reception on the first night due to the risks of leaving them on my van outside on a busy night. 2nd time here and will be staying again all being well if the Bilbao Eurotour sup race runs.

AccorHotels certified review
L W. Families - 21/06/2017
« Perfect City Location!  »

Hotel is located perfectly central in the City. Room are modern, clean and spacious. We stayed with 4 People in a room. We will be back.

AccorHotels certified review
Raymond F. Families - 19/06/2017
« Good location, service better in other Group hotels »

Good overall experience but I was the night before in another hotel belonging to the same group and the reception desk was more customer oriented and I got even 2 free tickets for the Guggenheim museum as I'm a platinum member.

AccorHotels certified review
Simon T. Friends - 11/06/2017
« Excellent hotel, good breakfasts »

Very comfortable, quiet, good breakfasts. Nice bar

AccorHotels certified review
Brian L. E. Couples - 09/06/2017
« We had a lovely time in Bilbao, better than our first visit, Mercure was great. »

Nothing untoward to mention. Friendly and helpful reception and staff. Hotel situation in city very appropriate for site seeing.

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